Solved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?States workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hoursI'm not techsavvy/,computerliterare"I alreadyrestarted/clearedmy cache""Do I haveto be onthe phonefor this?"Ask acomplexQuestion.Answerswith"Yes"ForgotPasswordaftervacationSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Believesthey are anexception tothe rule orupgradestates thatIssue wasresolved prior,but does notknow when orhow"Can youjust installit for me?"Providesasset tagfor themonitorHas had anissue formonths, butnow its arush"But MyCoWorkerHasAccess"Calls in for aerror butmakes youask what theerror isDoes notknowtheir SR#"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Rep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"Do I haveto do thisall thetime?"Calls backfor samesolutionwithin sameday"I have aQuick &/orSimpleQuestion"Solved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?States workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hoursI'm not techsavvy/,computerliterare"I alreadyrestarted/clearedmy cache""Do I haveto be onthe phonefor this?"Ask acomplexQuestion.Answerswith"Yes"ForgotPasswordaftervacationSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Believesthey are anexception tothe rule orupgradestates thatIssue wasresolved prior,but does notknow when orhow"Can youjust installit for me?"Providesasset tagfor themonitorHas had anissue formonths, butnow its arush"But MyCoWorkerHasAccess"Calls in for aerror butmakes youask what theerror isDoes notknowtheir SR#"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Rep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"Do I haveto do thisall thetime?"Calls backfor samesolutionwithin sameday"I have aQuick &/orSimpleQuestion"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solved Issue by Rebooting/cache clearing
  2. Outlook: How do I Share a Mailbox?
  3. States work has not been done, but forgot to submit SR
  4. Calls in for an update on an SR submit within the last few hours
  5. I'm not tech savvy/,computer literare
  6. "I already restarted/cleared my cache"
  7. "Do I have to be on the phone for this?"
  8. Ask a complex Question. Answers with"Yes"
  9. Forgot Password after vacation
  10. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  11. Believes they are an exception to the rule or upgrade
  12. states that Issue was resolved prior, but does not know when or how
  13. "Can you just install it for me?"
  14. Provides asset tag for the monitor
  15. Has had an issue for months, but now its a rush
  16. "But My CoWorker Has Access"
  17. Calls in for a error but makes you ask what the error is
  18. Does not know their SR#
  19. "I have to go to a meeting soon." "How Long will this take?"
  20. "I Have always done it this way"
  21. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  22. "Do I have to do this all the time?"
  23. Calls back for same solution within same day
  24. "I have a Quick &/or Simple Question"