Outlook:How do IShare aMailbox?"I have aQuick &/orSimpleQuestion""Do I haveto do thisall thetime?"I'm not techsavvy/,computerliterareBelievesthey are anexception tothe rule orupgradeCalls backfor samesolutionwithin sameday"But MyCoWorkerHasAccess"Calls in for anupdate on anSR submitwithin the lastfew hours"Can youjust installit for me?"Does notknowtheir SR#"I Havealwaysdone itthis way""Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Has had anissue formonths, butnow its arushSolved Issue byRebooting/cacheclearing"I alreadyrestarted/clearedmy cache"ForgotPasswordaftervacationstates thatIssue wasresolved prior,but does notknow when orhowRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. JasiakAsk acomplexQuestion.Answerswith"Yes"States workhas not beendone, butforgot tosubmit SR"I have to goto a meetingsoon.""How Longwill this take?"Calls in for aerror butmakes youask what theerror isOutlook:How do IShare aMailbox?"I have aQuick &/orSimpleQuestion""Do I haveto do thisall thetime?"I'm not techsavvy/,computerliterareBelievesthey are anexception tothe rule orupgradeCalls backfor samesolutionwithin sameday"But MyCoWorkerHasAccess"Calls in for anupdate on anSR submitwithin the lastfew hours"Can youjust installit for me?"Does notknowtheir SR#"I Havealwaysdone itthis way""Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Has had anissue formonths, butnow its arushSolved Issue byRebooting/cacheclearing"I alreadyrestarted/clearedmy cache"ForgotPasswordaftervacationstates thatIssue wasresolved prior,but does notknow when orhowRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. JasiakAsk acomplexQuestion.Answerswith"Yes"States workhas not beendone, butforgot tosubmit SR"I have to goto a meetingsoon.""How Longwill this take?"Calls in for aerror butmakes youask what theerror is

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outlook: How do I Share a Mailbox?
  2. "I have a Quick &/or Simple Question"
  3. "Do I have to do this all the time?"
  4. I'm not tech savvy/,computer literare
  5. Believes they are an exception to the rule or upgrade
  6. Calls back for same solution within same day
  7. "But My CoWorker Has Access"
  8. Calls in for an update on an SR submit within the last few hours
  9. "Can you just install it for me?"
  10. Does not know their SR#
  11. "I Have always done it this way"
  12. "Do I have to be on the phone for this?"
  13. Provides asset tag for the monitor
  14. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  15. Has had an issue for months, but now its a rush
  16. Solved Issue by Rebooting/cache clearing
  17. "I already restarted/cleared my cache"
  18. Forgot Password after vacation
  19. states that Issue was resolved prior, but does not know when or how
  20. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  21. Ask a complex Question. Answers with"Yes"
  22. States work has not been done, but forgot to submit SR
  23. "I have to go to a meeting soon." "How Long will this take?"
  24. Calls in for a error but makes you ask what the error is