Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I Havealwaysdone itthis way""Can youjust installit for me?"Providesasset tagfor themonitorI'm not techsavvy/,computerliterareCalls in for anupdate on anSR submitwithin the lastfew hoursHas had anissue formonths, butnow its arush"Do I haveto be onthe phonefor this?"Rep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"Do I haveto do thisall thetime?"Calls in for aerror butmakes youask what theerror is"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SR"But MyCoWorkerHasAccess"Outlook:How do IShare aMailbox?"I have to goto a meetingsoon.""How Longwill this take?"Calls backfor samesolutionwithin samedayBelievesthey are anexception tothe rule orupgrade"I alreadyrestarted/clearedmy cache"states thatIssue wasresolved prior,but does notknow when orhowAsk acomplexQuestion.Answerswith"Yes"Does notknowtheir SR#ForgotPasswordaftervacationSolved Issue byRebooting/cacheclearingSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I Havealwaysdone itthis way""Can youjust installit for me?"Providesasset tagfor themonitorI'm not techsavvy/,computerliterareCalls in for anupdate on anSR submitwithin the lastfew hoursHas had anissue formonths, butnow its arush"Do I haveto be onthe phonefor this?"Rep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"Do I haveto do thisall thetime?"Calls in for aerror butmakes youask what theerror is"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SR"But MyCoWorkerHasAccess"Outlook:How do IShare aMailbox?"I have to goto a meetingsoon.""How Longwill this take?"Calls backfor samesolutionwithin samedayBelievesthey are anexception tothe rule orupgrade"I alreadyrestarted/clearedmy cache"states thatIssue wasresolved prior,but does notknow when orhowAsk acomplexQuestion.Answerswith"Yes"Does notknowtheir SR#ForgotPasswordaftervacationSolved Issue byRebooting/cacheclearing

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  2. "I Have always done it this way"
  3. "Can you just install it for me?"
  4. Provides asset tag for the monitor
  5. I'm not tech savvy/,computer literare
  6. Calls in for an update on an SR submit within the last few hours
  7. Has had an issue for months, but now its a rush
  8. "Do I have to be on the phone for this?"
  9. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  10. "Do I have to do this all the time?"
  11. Calls in for a error but makes you ask what the error is
  12. "I have a Quick &/or Simple Question"
  13. States work has not been done, but forgot to submit SR
  14. "But My CoWorker Has Access"
  15. Outlook: How do I Share a Mailbox?
  16. "I have to go to a meeting soon." "How Long will this take?"
  17. Calls back for same solution within same day
  18. Believes they are an exception to the rule or upgrade
  19. "I already restarted/cleared my cache"
  20. states that Issue was resolved prior, but does not know when or how
  21. Ask a complex Question. Answers with"Yes"
  22. Does not know their SR#
  23. Forgot Password after vacation
  24. Solved Issue by Rebooting/cache clearing