Has had anissue formonths, butnow its arushDoes notknowtheir SR#Calls in for aerror butmakes youask what theerror isstates thatIssue wasresolved prior,but does notknow when orhowAsk acomplexQuestion.Answerswith"Yes""I have aQuick &/orSimpleQuestion"ForgotPasswordaftervacationRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. JasiakStates workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hours"I Havealwaysdone itthis way""Do I haveto do thisall thetime?""Do I haveto be onthe phonefor this?"Believesthey are anexception tothe rule orupgradeI'm not techsavvy/,computerliterare"I have to goto a meetingsoon.""How Longwill this take?""But MyCoWorkerHasAccess"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Can youjust installit for me?"Providesasset tagfor themonitorSolved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?"I alreadyrestarted/clearedmy cache"Calls backfor samesolutionwithin samedayHas had anissue formonths, butnow its arushDoes notknowtheir SR#Calls in for aerror butmakes youask what theerror isstates thatIssue wasresolved prior,but does notknow when orhowAsk acomplexQuestion.Answerswith"Yes""I have aQuick &/orSimpleQuestion"ForgotPasswordaftervacationRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. JasiakStates workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hours"I Havealwaysdone itthis way""Do I haveto do thisall thetime?""Do I haveto be onthe phonefor this?"Believesthey are anexception tothe rule orupgradeI'm not techsavvy/,computerliterare"I have to goto a meetingsoon.""How Longwill this take?""But MyCoWorkerHasAccess"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Can youjust installit for me?"Providesasset tagfor themonitorSolved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?"I alreadyrestarted/clearedmy cache"Calls backfor samesolutionwithin sameday

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Has had an issue for months, but now its a rush
  2. Does not know their SR#
  3. Calls in for a error but makes you ask what the error is
  4. states that Issue was resolved prior, but does not know when or how
  5. Ask a complex Question. Answers with"Yes"
  6. "I have a Quick &/or Simple Question"
  7. Forgot Password after vacation
  8. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  9. States work has not been done, but forgot to submit SR
  10. Calls in for an update on an SR submit within the last few hours
  11. "I Have always done it this way"
  12. "Do I have to do this all the time?"
  13. "Do I have to be on the phone for this?"
  14. Believes they are an exception to the rule or upgrade
  15. I'm not tech savvy/,computer literare
  16. "I have to go to a meeting soon." "How Long will this take?"
  17. "But My CoWorker Has Access"
  18. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  19. "Can you just install it for me?"
  20. Provides asset tag for the monitor
  21. Solved Issue by Rebooting/cache clearing
  22. Outlook: How do I Share a Mailbox?
  23. "I already restarted/cleared my cache"
  24. Calls back for same solution within same day