Calls in for aerror butmakes youask what theerror isDoes notknowtheir SR#states thatIssue wasresolved prior,but does notknow when orhow"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SR"Can youjust installit for me?"Solved Issue byRebooting/cacheclearingAsk acomplexQuestion.Answerswith"Yes""I alreadyrestarted/clearedmy cache"Providesasset tagfor themonitorI'm not techsavvy/,computerliterare"Do I haveto do thisall thetime?"ForgotPasswordaftervacation"But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?"Believesthey are anexception tothe rule orupgradeRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Calls backfor samesolutionwithin samedayOutlook:How do IShare aMailbox?Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Calls in for anupdate on anSR submitwithin the lastfew hoursHas had anissue formonths, butnow its arushCalls in for aerror butmakes youask what theerror isDoes notknowtheir SR#states thatIssue wasresolved prior,but does notknow when orhow"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SR"Can youjust installit for me?"Solved Issue byRebooting/cacheclearingAsk acomplexQuestion.Answerswith"Yes""I alreadyrestarted/clearedmy cache"Providesasset tagfor themonitorI'm not techsavvy/,computerliterare"Do I haveto do thisall thetime?"ForgotPasswordaftervacation"But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?"Believesthey are anexception tothe rule orupgradeRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Calls backfor samesolutionwithin samedayOutlook:How do IShare aMailbox?Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Calls in for anupdate on anSR submitwithin the lastfew hoursHas had anissue formonths, butnow its arush

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls in for a error but makes you ask what the error is
  2. Does not know their SR#
  3. states that Issue was resolved prior, but does not know when or how
  4. "I have a Quick &/or Simple Question"
  5. States work has not been done, but forgot to submit SR
  6. "Can you just install it for me?"
  7. Solved Issue by Rebooting/cache clearing
  8. Ask a complex Question. Answers with"Yes"
  9. "I already restarted/cleared my cache"
  10. Provides asset tag for the monitor
  11. I'm not tech savvy/,computer literare
  12. "Do I have to do this all the time?"
  13. Forgot Password after vacation
  14. "But My CoWorker Has Access"
  15. "Do I have to be on the phone for this?"
  16. Believes they are an exception to the rule or upgrade
  17. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  18. "I have to go to a meeting soon." "How Long will this take?"
  19. "I Have always done it this way"
  20. Calls back for same solution within same day
  21. Outlook: How do I Share a Mailbox?
  22. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  23. Calls in for an update on an SR submit within the last few hours
  24. Has had an issue for months, but now its a rush