states thatIssue wasresolved prior,but does notknow when orhowCalls in for anupdate on anSR submitwithin the lastfew hours"Can youjust installit for me?"Believesthey are anexception tothe rule orupgrade"But MyCoWorkerHasAccess"I'm not techsavvy/,computerliterare"I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes"Rep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. JasiakHas had anissue formonths, butnow its arush"I have to goto a meetingsoon.""How Longwill this take?"Solved Issue byRebooting/cacheclearingDoes notknowtheir SR#"Do I haveto do thisall thetime?""I have aQuick &/orSimpleQuestion"Calls in for aerror butmakes youask what theerror isSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)ForgotPasswordaftervacationProvidesasset tagfor themonitorCalls backfor samesolutionwithin sameday"Do I haveto be onthe phonefor this?"Outlook:How do IShare aMailbox?States workhas not beendone, butforgot tosubmit SR"I alreadyrestarted/clearedmy cache"states thatIssue wasresolved prior,but does notknow when orhowCalls in for anupdate on anSR submitwithin the lastfew hours"Can youjust installit for me?"Believesthey are anexception tothe rule orupgrade"But MyCoWorkerHasAccess"I'm not techsavvy/,computerliterare"I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes"Rep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. JasiakHas had anissue formonths, butnow its arush"I have to goto a meetingsoon.""How Longwill this take?"Solved Issue byRebooting/cacheclearingDoes notknowtheir SR#"Do I haveto do thisall thetime?""I have aQuick &/orSimpleQuestion"Calls in for aerror butmakes youask what theerror isSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)ForgotPasswordaftervacationProvidesasset tagfor themonitorCalls backfor samesolutionwithin sameday"Do I haveto be onthe phonefor this?"Outlook:How do IShare aMailbox?States workhas not beendone, butforgot tosubmit SR"I alreadyrestarted/clearedmy cache"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. states that Issue was resolved prior, but does not know when or how
  2. Calls in for an update on an SR submit within the last few hours
  3. "Can you just install it for me?"
  4. Believes they are an exception to the rule or upgrade
  5. "But My CoWorker Has Access"
  6. I'm not tech savvy/,computer literare
  7. "I Have always done it this way"
  8. Ask a complex Question. Answers with"Yes"
  9. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  10. Has had an issue for months, but now its a rush
  11. "I have to go to a meeting soon." "How Long will this take?"
  12. Solved Issue by Rebooting/cache clearing
  13. Does not know their SR#
  14. "Do I have to do this all the time?"
  15. "I have a Quick &/or Simple Question"
  16. Calls in for a error but makes you ask what the error is
  17. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  18. Forgot Password after vacation
  19. Provides asset tag for the monitor
  20. Calls back for same solution within same day
  21. "Do I have to be on the phone for this?"
  22. Outlook: How do I Share a Mailbox?
  23. States work has not been done, but forgot to submit SR
  24. "I already restarted/cleared my cache"