Believesthey are anexception tothe rule orupgrade"But MyCoWorkerHasAccess""I Havealwaysdone itthis way"states thatIssue wasresolved prior,but does notknow when orhowCalls in for aerror butmakes youask what theerror isOutlook:How do IShare aMailbox?Solved Issue byRebooting/cacheclearingCalls backfor samesolutionwithin samedayAsk acomplexQuestion.Answerswith"Yes""Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorDoes notknowtheir SR#Has had anissue formonths, butnow its arushForgotPasswordaftervacationStates workhas not beendone, butforgot tosubmit SRSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have aQuick &/orSimpleQuestion""I have to goto a meetingsoon.""How Longwill this take?""I alreadyrestarted/clearedmy cache""Can youjust installit for me?"I'm not techsavvy/,computerliterareCalls in for anupdate on anSR submitwithin the lastfew hoursRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"Do I haveto do thisall thetime?"Believesthey are anexception tothe rule orupgrade"But MyCoWorkerHasAccess""I Havealwaysdone itthis way"states thatIssue wasresolved prior,but does notknow when orhowCalls in for aerror butmakes youask what theerror isOutlook:How do IShare aMailbox?Solved Issue byRebooting/cacheclearingCalls backfor samesolutionwithin samedayAsk acomplexQuestion.Answerswith"Yes""Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorDoes notknowtheir SR#Has had anissue formonths, butnow its arushForgotPasswordaftervacationStates workhas not beendone, butforgot tosubmit SRSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have aQuick &/orSimpleQuestion""I have to goto a meetingsoon.""How Longwill this take?""I alreadyrestarted/clearedmy cache""Can youjust installit for me?"I'm not techsavvy/,computerliterareCalls in for anupdate on anSR submitwithin the lastfew hoursRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"Do I haveto do thisall thetime?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Believes they are an exception to the rule or upgrade
  2. "But My CoWorker Has Access"
  3. "I Have always done it this way"
  4. states that Issue was resolved prior, but does not know when or how
  5. Calls in for a error but makes you ask what the error is
  6. Outlook: How do I Share a Mailbox?
  7. Solved Issue by Rebooting/cache clearing
  8. Calls back for same solution within same day
  9. Ask a complex Question. Answers with"Yes"
  10. "Do I have to be on the phone for this?"
  11. Provides asset tag for the monitor
  12. Does not know their SR#
  13. Has had an issue for months, but now its a rush
  14. Forgot Password after vacation
  15. States work has not been done, but forgot to submit SR
  16. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  17. "I have a Quick &/or Simple Question"
  18. "I have to go to a meeting soon." "How Long will this take?"
  19. "I already restarted/cleared my cache"
  20. "Can you just install it for me?"
  21. I'm not tech savvy/,computer literare
  22. Calls in for an update on an SR submit within the last few hours
  23. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  24. "Do I have to do this all the time?"