States workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hours"I alreadyrestarted/clearedmy cache"Ask acomplexQuestion.Answerswith"Yes"I'm not techsavvy/,computerliterare"Do I haveto do thisall thetime?"Solved Issue byRebooting/cacheclearingRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"I have to goto a meetingsoon.""How Longwill this take?""Can youjust installit for me?"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have aQuick &/orSimpleQuestion"Calls in for aerror butmakes youask what theerror isDoes notknowtheir SR#"I Havealwaysdone itthis way""But MyCoWorkerHasAccess"Providesasset tagfor themonitorstates thatIssue wasresolved prior,but does notknow when orhowOutlook:How do IShare aMailbox?ForgotPasswordaftervacationBelievesthey are anexception tothe rule orupgrade"Do I haveto be onthe phonefor this?"Calls backfor samesolutionwithin samedayHas had anissue formonths, butnow its arushStates workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hours"I alreadyrestarted/clearedmy cache"Ask acomplexQuestion.Answerswith"Yes"I'm not techsavvy/,computerliterare"Do I haveto do thisall thetime?"Solved Issue byRebooting/cacheclearingRep/User:Kahn/Koziarz/B.Lynn/Oslance/A.Kim/O. Jasiak"I have to goto a meetingsoon.""How Longwill this take?""Can youjust installit for me?"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have aQuick &/orSimpleQuestion"Calls in for aerror butmakes youask what theerror isDoes notknowtheir SR#"I Havealwaysdone itthis way""But MyCoWorkerHasAccess"Providesasset tagfor themonitorstates thatIssue wasresolved prior,but does notknow when orhowOutlook:How do IShare aMailbox?ForgotPasswordaftervacationBelievesthey are anexception tothe rule orupgrade"Do I haveto be onthe phonefor this?"Calls backfor samesolutionwithin samedayHas had anissue formonths, butnow its arush

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. States work has not been done, but forgot to submit SR
  2. Calls in for an update on an SR submit within the last few hours
  3. "I already restarted/cleared my cache"
  4. Ask a complex Question. Answers with"Yes"
  5. I'm not tech savvy/,computer literare
  6. "Do I have to do this all the time?"
  7. Solved Issue by Rebooting/cache clearing
  8. Rep/User: Kahn/Koziarz/B. Lynn/Oslance/A. Kim/O. Jasiak
  9. "I have to go to a meeting soon." "How Long will this take?"
  10. "Can you just install it for me?"
  11. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  12. "I have a Quick &/or Simple Question"
  13. Calls in for a error but makes you ask what the error is
  14. Does not know their SR#
  15. "I Have always done it this way"
  16. "But My CoWorker Has Access"
  17. Provides asset tag for the monitor
  18. states that Issue was resolved prior, but does not know when or how
  19. Outlook: How do I Share a Mailbox?
  20. Forgot Password after vacation
  21. Believes they are an exception to the rule or upgrade
  22. "Do I have to be on the phone for this?"
  23. Calls back for same solution within same day
  24. Has had an issue for months, but now its a rush