Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I-Knows what customer needs before they tell you
2. O-Customer calls more the once
3. G-"I understand your frustration"
4. N-Fraud
5. B-Call lasted under a minute
6. B-Customer gives "to much" info
7. B-"I need to go home"!
8. B-Prints debit card
9. G-Angry customers
10. N-"I might need a drink after this one"
11. O-Dispute forms
12. B-Having to repeat yourself more then once
13. I-Customer needs a balance
14. O-Co-worker calls for non-work related chat
15. O-Thinks "wtf"
16. I-"It's only 9am"?
17. O-Customer forgot password for online banking
18. I-Customer knows your name
19. N-Unrelated bank question
20. G-Calls wrong ext.
21. G-"Is it FRIDAY yet"?
22. G-Multiple calls at once
23. N-Call lasted over five minutes
24. I-Helps customers without using computer