FraudCustomerforgotpassword foronlinebankingCustomerneeds abalance"Is itFRIDAYyet"?Multiplecalls atonceCustomerknowsyournameHaving torepeatyourselfmore thenonceCallswrongext.AngrycustomersHelpscustomerswithout usingcomputer"Iunderstandyourfrustration"Customercalls morethe onceDisputeforms"It'sonly9am"?PrintsdebitcardUnrelatedbankquestionKnows whatcustomerneeds beforethey tell you"I mightneed adrink afterthis one"Thinks"wtf"Co-workercalls fornon-workrelated chatCalllastedunder aminuteCustomergives "tomuch"info"I needto gohome"!Calllastedover fiveminutesFraudCustomerforgotpassword foronlinebankingCustomerneeds abalance"Is itFRIDAYyet"?Multiplecalls atonceCustomerknowsyournameHaving torepeatyourselfmore thenonceCallswrongext.AngrycustomersHelpscustomerswithout usingcomputer"Iunderstandyourfrustration"Customercalls morethe onceDisputeforms"It'sonly9am"?PrintsdebitcardUnrelatedbankquestionKnows whatcustomerneeds beforethey tell you"I mightneed adrink afterthis one"Thinks"wtf"Co-workercalls fornon-workrelated chatCalllastedunder aminuteCustomergives "tomuch"info"I needto gohome"!Calllastedover fiveminutes

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
G
5
G
6
I
7
B
8
G
9
G
10
I
11
G
12
O
13
O
14
I
15
B
16
N
17
I
18
N
19
O
20
O
21
B
22
B
23
B
24
N
  1. N-Fraud
  2. O-Customer forgot password for online banking
  3. I-Customer needs a balance
  4. G-"Is it FRIDAY yet"?
  5. G-Multiple calls at once
  6. I-Customer knows your name
  7. B-Having to repeat yourself more then once
  8. G-Calls wrong ext.
  9. G-Angry customers
  10. I-Helps customers without using computer
  11. G-"I understand your frustration"
  12. O-Customer calls more the once
  13. O-Dispute forms
  14. I-"It's only 9am"?
  15. B-Prints debit card
  16. N-Unrelated bank question
  17. I-Knows what customer needs before they tell you
  18. N-"I might need a drink after this one"
  19. O-Thinks "wtf"
  20. O-Co-worker calls for non-work related chat
  21. B-Call lasted under a minute
  22. B-Customer gives "to much" info
  23. B-"I need to go home"!
  24. N-Call lasted over five minutes