"Is it FRIDAY yet"? Having to repeat yourself more then once Co-worker calls for non-work related chat Helps customers without using computer Customer gives "to much" info Fraud Knows what customer needs before they tell you "I need to go home"! Multiple calls at once "I understand your frustration" Customer needs a balance Call lasted over five minutes Prints debit card Dispute forms Calls wrong ext. Thinks "wtf" Customer calls more the once Customer knows your name "It's only 9am"? "I might need a drink after this one" Customer forgot password for online banking Unrelated bank question Call lasted under a minute Angry customers "Is it FRIDAY yet"? Having to repeat yourself more then once Co-worker calls for non-work related chat Helps customers without using computer Customer gives "to much" info Fraud Knows what customer needs before they tell you "I need to go home"! Multiple calls at once "I understand your frustration" Customer needs a balance Call lasted over five minutes Prints debit card Dispute forms Calls wrong ext. Thinks "wtf" Customer calls more the once Customer knows your name "It's only 9am"? "I might need a drink after this one" Customer forgot password for online banking Unrelated bank question Call lasted under a minute Angry customers
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-"Is it FRIDAY yet"?
B-Having to repeat yourself more then once
O-Co-worker calls for non-work related chat
I-Helps customers without using computer
B-Customer gives "to much" info
N-Fraud
I-Knows what customer needs before they tell you
B-"I need to go home"!
G-Multiple calls at once
G-"I understand your frustration"
I-Customer needs a balance
N-Call lasted over five minutes
B-Prints debit card
O-Dispute forms
G-Calls wrong ext.
O-Thinks "wtf"
O-Customer calls more the once
I-Customer knows your name
I-"It's only 9am"?
N-"I might need a drink after this one"
O-Customer forgot password for online banking
N-Unrelated bank question
B-Call lasted under a minute
G-Angry customers