AddressAdjacentIssueUseResources/ TS flowsSend TSsteps viaemailHelp withBackup /RestoreHelp witha MasterResetSay"TechMaster"Create apartnershipwith yourcustomerProvideTailoredEmpathyStatementSetExpectationsResolvethe statedissue4 PointRecapPerform awipecachepartitionManualNetworkSelectionRemoveSD fortestingAppreciatethecustomerseffortsProvideSelfHelpFolloweda TS flowto the endProvideStrongOwnershipStatementDo batterypull /simulatedbattery pullTroubleshota CoverageDeviceResetAPNsettings todefaultRecognizeCustomerLoyaltyTestYourWorkOrdered aCoverageDeviceAddressAdjacentIssueUseResources/ TS flowsSend TSsteps viaemailHelp withBackup /RestoreHelp witha MasterResetSay"TechMaster"Create apartnershipwith yourcustomerProvideTailoredEmpathyStatementSetExpectationsResolvethe statedissue4 PointRecapPerform awipecachepartitionManualNetworkSelectionRemoveSD fortestingAppreciatethecustomerseffortsProvideSelfHelpFolloweda TS flowto the endProvideStrongOwnershipStatementDo batterypull /simulatedbattery pullTroubleshota CoverageDeviceResetAPNsettings todefaultRecognizeCustomerLoyaltyTestYourWorkOrdered aCoverageDevice

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address Adjacent Issue
  2. Use Resources / TS flows
  3. Send TS steps via email
  4. Help with Backup / Restore
  5. Help with a Master Reset
  6. Say "Tech Master"
  7. Create a partnership with your customer
  8. Provide Tailored Empathy Statement
  9. Set Expectations
  10. Resolve the stated issue
  11. 4 Point Recap
  12. Perform a wipe cache partition
  13. Manual Network Selection
  14. Remove SD for testing
  15. Appreciate the customers efforts
  16. Provide Self Help
  17. Followed a TS flow to the end
  18. Provide Strong Ownership Statement
  19. Do battery pull / simulated battery pull
  20. Troubleshot a Coverage Device
  21. Reset APN settings to default
  22. Recognize Customer Loyalty
  23. Test Your Work
  24. Ordered a Coverage Device