AppreciatethecustomerseffortsAddressAdjacentIssueTestYourWorkHelp witha MasterResetRemoveSD fortestingResolvethe statedissue4 PointRecapOrdered aCoverageDevicePerform awipecachepartitionManualNetworkSelectionUseResources/ TS flowsProvideSelfHelpSetExpectationsDo batterypull /simulatedbattery pullTroubleshota CoverageDeviceProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerResetAPNsettings todefaultSay"TechMaster"RecognizeCustomerLoyaltySend TSsteps viaemailHelp withBackup /RestoreFolloweda TS flowto the endProvideStrongOwnershipStatementAppreciatethecustomerseffortsAddressAdjacentIssueTestYourWorkHelp witha MasterResetRemoveSD fortestingResolvethe statedissue4 PointRecapOrdered aCoverageDevicePerform awipecachepartitionManualNetworkSelectionUseResources/ TS flowsProvideSelfHelpSetExpectationsDo batterypull /simulatedbattery pullTroubleshota CoverageDeviceProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerResetAPNsettings todefaultSay"TechMaster"RecognizeCustomerLoyaltySend TSsteps viaemailHelp withBackup /RestoreFolloweda TS flowto the endProvideStrongOwnershipStatement

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appreciate the customers efforts
  2. Address Adjacent Issue
  3. Test Your Work
  4. Help with a Master Reset
  5. Remove SD for testing
  6. Resolve the stated issue
  7. 4 Point Recap
  8. Ordered a Coverage Device
  9. Perform a wipe cache partition
  10. Manual Network Selection
  11. Use Resources / TS flows
  12. Provide Self Help
  13. Set Expectations
  14. Do battery pull / simulated battery pull
  15. Troubleshot a Coverage Device
  16. Provide Tailored Empathy Statement
  17. Create a partnership with your customer
  18. Reset APN settings to default
  19. Say "Tech Master"
  20. Recognize Customer Loyalty
  21. Send TS steps via email
  22. Help with Backup / Restore
  23. Followed a TS flow to the end
  24. Provide Strong Ownership Statement