Create apartnershipwith yourcustomerRecognizeCustomerLoyaltyOrdered aCoverageDeviceUseResources/ TS flowsManualNetworkSelectionProvideSelfHelp4 PointRecapAppreciatethecustomerseffortsResetAPNsettings todefaultTroubleshota CoverageDeviceSay"TechMaster"TestYourWorkFolloweda TS flowto the endAddressAdjacentIssueSend TSsteps viaemailHelp witha MasterResetRemoveSD fortestingHelp withBackup /RestoreDo batterypull /simulatedbattery pullPerform awipecachepartitionSetExpectationsResolvethe statedissueProvideTailoredEmpathyStatementProvideStrongOwnershipStatementCreate apartnershipwith yourcustomerRecognizeCustomerLoyaltyOrdered aCoverageDeviceUseResources/ TS flowsManualNetworkSelectionProvideSelfHelp4 PointRecapAppreciatethecustomerseffortsResetAPNsettings todefaultTroubleshota CoverageDeviceSay"TechMaster"TestYourWorkFolloweda TS flowto the endAddressAdjacentIssueSend TSsteps viaemailHelp witha MasterResetRemoveSD fortestingHelp withBackup /RestoreDo batterypull /simulatedbattery pullPerform awipecachepartitionSetExpectationsResolvethe statedissueProvideTailoredEmpathyStatementProvideStrongOwnershipStatement

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a partnership with your customer
  2. Recognize Customer Loyalty
  3. Ordered a Coverage Device
  4. Use Resources / TS flows
  5. Manual Network Selection
  6. Provide Self Help
  7. 4 Point Recap
  8. Appreciate the customers efforts
  9. Reset APN settings to default
  10. Troubleshot a Coverage Device
  11. Say "Tech Master"
  12. Test Your Work
  13. Followed a TS flow to the end
  14. Address Adjacent Issue
  15. Send TS steps via email
  16. Help with a Master Reset
  17. Remove SD for testing
  18. Help with Backup / Restore
  19. Do battery pull / simulated battery pull
  20. Perform a wipe cache partition
  21. Set Expectations
  22. Resolve the stated issue
  23. Provide Tailored Empathy Statement
  24. Provide Strong Ownership Statement