RecognizeCustomerLoyaltyResetAPNsettings todefaultManualNetworkSelectionResolvethe statedissueUseResources/ TS flowsCreate apartnershipwith yourcustomerAddressAdjacentIssueProvideStrongOwnershipStatementHelp witha MasterResetAppreciatethecustomerseffortsSetExpectationsPerform awipecachepartitionOrdered aCoverageDeviceRemoveSD fortestingProvideTailoredEmpathyStatementHelp withBackup /Restore4 PointRecapProvideSelfHelpSay"TechMaster"Send TSsteps viaemailTroubleshota CoverageDeviceDo batterypull /simulatedbattery pullTestYourWorkFolloweda TS flowto the endRecognizeCustomerLoyaltyResetAPNsettings todefaultManualNetworkSelectionResolvethe statedissueUseResources/ TS flowsCreate apartnershipwith yourcustomerAddressAdjacentIssueProvideStrongOwnershipStatementHelp witha MasterResetAppreciatethecustomerseffortsSetExpectationsPerform awipecachepartitionOrdered aCoverageDeviceRemoveSD fortestingProvideTailoredEmpathyStatementHelp withBackup /Restore4 PointRecapProvideSelfHelpSay"TechMaster"Send TSsteps viaemailTroubleshota CoverageDeviceDo batterypull /simulatedbattery pullTestYourWorkFolloweda TS flowto the end

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize Customer Loyalty
  2. Reset APN settings to default
  3. Manual Network Selection
  4. Resolve the stated issue
  5. Use Resources / TS flows
  6. Create a partnership with your customer
  7. Address Adjacent Issue
  8. Provide Strong Ownership Statement
  9. Help with a Master Reset
  10. Appreciate the customers efforts
  11. Set Expectations
  12. Perform a wipe cache partition
  13. Ordered a Coverage Device
  14. Remove SD for testing
  15. Provide Tailored Empathy Statement
  16. Help with Backup / Restore
  17. 4 Point Recap
  18. Provide Self Help
  19. Say "Tech Master"
  20. Send TS steps via email
  21. Troubleshot a Coverage Device
  22. Do battery pull / simulated battery pull
  23. Test Your Work
  24. Followed a TS flow to the end