Resolvethe statedissueOrdered aCoverageDeviceTestYourWorkRemoveSD fortestingProvideStrongOwnershipStatementResetAPNsettings todefaultPerform awipecachepartitionTroubleshota CoverageDeviceProvideSelfHelpHelp witha MasterResetSend TSsteps viaemailUseResources/ TS flowsProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerAppreciatethecustomerseffortsDo batterypull /simulatedbattery pull4 PointRecapSetExpectationsFolloweda TS flowto the endRecognizeCustomerLoyaltyAddressAdjacentIssueSay"TechMaster"ManualNetworkSelectionHelp withBackup /RestoreResolvethe statedissueOrdered aCoverageDeviceTestYourWorkRemoveSD fortestingProvideStrongOwnershipStatementResetAPNsettings todefaultPerform awipecachepartitionTroubleshota CoverageDeviceProvideSelfHelpHelp witha MasterResetSend TSsteps viaemailUseResources/ TS flowsProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerAppreciatethecustomerseffortsDo batterypull /simulatedbattery pull4 PointRecapSetExpectationsFolloweda TS flowto the endRecognizeCustomerLoyaltyAddressAdjacentIssueSay"TechMaster"ManualNetworkSelectionHelp withBackup /Restore

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve the stated issue
  2. Ordered a Coverage Device
  3. Test Your Work
  4. Remove SD for testing
  5. Provide Strong Ownership Statement
  6. Reset APN settings to default
  7. Perform a wipe cache partition
  8. Troubleshot a Coverage Device
  9. Provide Self Help
  10. Help with a Master Reset
  11. Send TS steps via email
  12. Use Resources / TS flows
  13. Provide Tailored Empathy Statement
  14. Create a partnership with your customer
  15. Appreciate the customers efforts
  16. Do battery pull / simulated battery pull
  17. 4 Point Recap
  18. Set Expectations
  19. Followed a TS flow to the end
  20. Recognize Customer Loyalty
  21. Address Adjacent Issue
  22. Say "Tech Master"
  23. Manual Network Selection
  24. Help with Backup / Restore