Do batterypull /simulatedbattery pullResolvethe statedissueUseResources/ TS flowsOrdered aCoverageDeviceProvideTailoredEmpathyStatementProvideStrongOwnershipStatementTroubleshota CoverageDeviceRecognizeCustomerLoyaltyProvideSelfHelpSetExpectationsSend TSsteps viaemailRemoveSD fortestingManualNetworkSelectionAddressAdjacentIssueHelp witha MasterResetSay"TechMaster"AppreciatethecustomerseffortsResetAPNsettings todefault4 PointRecapCreate apartnershipwith yourcustomerTestYourWorkPerform awipecachepartitionHelp withBackup /RestoreFolloweda TS flowto the endDo batterypull /simulatedbattery pullResolvethe statedissueUseResources/ TS flowsOrdered aCoverageDeviceProvideTailoredEmpathyStatementProvideStrongOwnershipStatementTroubleshota CoverageDeviceRecognizeCustomerLoyaltyProvideSelfHelpSetExpectationsSend TSsteps viaemailRemoveSD fortestingManualNetworkSelectionAddressAdjacentIssueHelp witha MasterResetSay"TechMaster"AppreciatethecustomerseffortsResetAPNsettings todefault4 PointRecapCreate apartnershipwith yourcustomerTestYourWorkPerform awipecachepartitionHelp withBackup /RestoreFolloweda TS flowto the end

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do battery pull / simulated battery pull
  2. Resolve the stated issue
  3. Use Resources / TS flows
  4. Ordered a Coverage Device
  5. Provide Tailored Empathy Statement
  6. Provide Strong Ownership Statement
  7. Troubleshot a Coverage Device
  8. Recognize Customer Loyalty
  9. Provide Self Help
  10. Set Expectations
  11. Send TS steps via email
  12. Remove SD for testing
  13. Manual Network Selection
  14. Address Adjacent Issue
  15. Help with a Master Reset
  16. Say "Tech Master"
  17. Appreciate the customers efforts
  18. Reset APN settings to default
  19. 4 Point Recap
  20. Create a partnership with your customer
  21. Test Your Work
  22. Perform a wipe cache partition
  23. Help with Backup / Restore
  24. Followed a TS flow to the end