ManualNetworkSelectionFolloweda TS flowto the endDo batterypull /simulatedbattery pullTestYourWorkUseResources/ TS flowsAppreciatethecustomerseffortsCreate apartnershipwith yourcustomerSend TSsteps viaemailProvideTailoredEmpathyStatementSetExpectations4 PointRecapRecognizeCustomerLoyaltyHelp withBackup /RestoreRemoveSD fortestingProvideStrongOwnershipStatementPerform awipecachepartitionResetAPNsettings todefaultSay"TechMaster"Resolvethe statedissueOrdered aCoverageDeviceAddressAdjacentIssueTroubleshota CoverageDeviceProvideSelfHelpHelp witha MasterResetManualNetworkSelectionFolloweda TS flowto the endDo batterypull /simulatedbattery pullTestYourWorkUseResources/ TS flowsAppreciatethecustomerseffortsCreate apartnershipwith yourcustomerSend TSsteps viaemailProvideTailoredEmpathyStatementSetExpectations4 PointRecapRecognizeCustomerLoyaltyHelp withBackup /RestoreRemoveSD fortestingProvideStrongOwnershipStatementPerform awipecachepartitionResetAPNsettings todefaultSay"TechMaster"Resolvethe statedissueOrdered aCoverageDeviceAddressAdjacentIssueTroubleshota CoverageDeviceProvideSelfHelpHelp witha MasterReset

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manual Network Selection
  2. Followed a TS flow to the end
  3. Do battery pull / simulated battery pull
  4. Test Your Work
  5. Use Resources / TS flows
  6. Appreciate the customers efforts
  7. Create a partnership with your customer
  8. Send TS steps via email
  9. Provide Tailored Empathy Statement
  10. Set Expectations
  11. 4 Point Recap
  12. Recognize Customer Loyalty
  13. Help with Backup / Restore
  14. Remove SD for testing
  15. Provide Strong Ownership Statement
  16. Perform a wipe cache partition
  17. Reset APN settings to default
  18. Say "Tech Master"
  19. Resolve the stated issue
  20. Ordered a Coverage Device
  21. Address Adjacent Issue
  22. Troubleshot a Coverage Device
  23. Provide Self Help
  24. Help with a Master Reset