ProvideSelfHelpAppreciatethecustomersefforts4 PointRecapRemoveSD fortestingProvideTailoredEmpathyStatementOrdered aCoverageDeviceManualNetworkSelectionCreate apartnershipwith yourcustomerProvideStrongOwnershipStatementSetExpectationsHelp withBackup /RestoreResetAPNsettings todefaultResolvethe statedissueRecognizeCustomerLoyaltyPerform awipecachepartitionAddressAdjacentIssueHelp witha MasterResetSend TSsteps viaemailDo batterypull /simulatedbattery pullFolloweda TS flowto the endSay"TechMaster"TestYourWorkTroubleshota CoverageDeviceUseResources/ TS flowsProvideSelfHelpAppreciatethecustomersefforts4 PointRecapRemoveSD fortestingProvideTailoredEmpathyStatementOrdered aCoverageDeviceManualNetworkSelectionCreate apartnershipwith yourcustomerProvideStrongOwnershipStatementSetExpectationsHelp withBackup /RestoreResetAPNsettings todefaultResolvethe statedissueRecognizeCustomerLoyaltyPerform awipecachepartitionAddressAdjacentIssueHelp witha MasterResetSend TSsteps viaemailDo batterypull /simulatedbattery pullFolloweda TS flowto the endSay"TechMaster"TestYourWorkTroubleshota CoverageDeviceUseResources/ TS flows

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide Self Help
  2. Appreciate the customers efforts
  3. 4 Point Recap
  4. Remove SD for testing
  5. Provide Tailored Empathy Statement
  6. Ordered a Coverage Device
  7. Manual Network Selection
  8. Create a partnership with your customer
  9. Provide Strong Ownership Statement
  10. Set Expectations
  11. Help with Backup / Restore
  12. Reset APN settings to default
  13. Resolve the stated issue
  14. Recognize Customer Loyalty
  15. Perform a wipe cache partition
  16. Address Adjacent Issue
  17. Help with a Master Reset
  18. Send TS steps via email
  19. Do battery pull / simulated battery pull
  20. Followed a TS flow to the end
  21. Say "Tech Master"
  22. Test Your Work
  23. Troubleshot a Coverage Device
  24. Use Resources / TS flows