AppreciatethecustomerseffortsCreate apartnershipwith yourcustomerUseResources/ TS flowsProvideTailoredEmpathyStatementHelp witha MasterResetPerform awipecachepartitionRecognizeCustomerLoyaltyOrdered aCoverageDeviceResetAPNsettings todefaultSetExpectationsFolloweda TS flowto the endTroubleshota CoverageDevice4 PointRecapAddressAdjacentIssueManualNetworkSelectionDo batterypull /simulatedbattery pullProvideStrongOwnershipStatementSend TSsteps viaemailHelp withBackup /RestoreSay"TechMaster"ProvideSelfHelpResolvethe statedissueTestYourWorkRemoveSD fortestingAppreciatethecustomerseffortsCreate apartnershipwith yourcustomerUseResources/ TS flowsProvideTailoredEmpathyStatementHelp witha MasterResetPerform awipecachepartitionRecognizeCustomerLoyaltyOrdered aCoverageDeviceResetAPNsettings todefaultSetExpectationsFolloweda TS flowto the endTroubleshota CoverageDevice4 PointRecapAddressAdjacentIssueManualNetworkSelectionDo batterypull /simulatedbattery pullProvideStrongOwnershipStatementSend TSsteps viaemailHelp withBackup /RestoreSay"TechMaster"ProvideSelfHelpResolvethe statedissueTestYourWorkRemoveSD fortesting

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appreciate the customers efforts
  2. Create a partnership with your customer
  3. Use Resources / TS flows
  4. Provide Tailored Empathy Statement
  5. Help with a Master Reset
  6. Perform a wipe cache partition
  7. Recognize Customer Loyalty
  8. Ordered a Coverage Device
  9. Reset APN settings to default
  10. Set Expectations
  11. Followed a TS flow to the end
  12. Troubleshot a Coverage Device
  13. 4 Point Recap
  14. Address Adjacent Issue
  15. Manual Network Selection
  16. Do battery pull / simulated battery pull
  17. Provide Strong Ownership Statement
  18. Send TS steps via email
  19. Help with Backup / Restore
  20. Say "Tech Master"
  21. Provide Self Help
  22. Resolve the stated issue
  23. Test Your Work
  24. Remove SD for testing