Perform awipecachepartitionManualNetworkSelectionResetAPNsettings todefaultRemoveSD fortestingUseResources/ TS flowsProvideStrongOwnershipStatementSend TSsteps viaemailResolvethe statedissueProvideSelfHelpFolloweda TS flowto the endRecognizeCustomerLoyaltyAddressAdjacentIssueHelp witha MasterResetHelp withBackup /Restore4 PointRecapDo batterypull /simulatedbattery pullCreate apartnershipwith yourcustomerOrdered aCoverageDeviceTestYourWorkTroubleshota CoverageDeviceAppreciatethecustomerseffortsSay"TechMaster"ProvideTailoredEmpathyStatementSetExpectationsPerform awipecachepartitionManualNetworkSelectionResetAPNsettings todefaultRemoveSD fortestingUseResources/ TS flowsProvideStrongOwnershipStatementSend TSsteps viaemailResolvethe statedissueProvideSelfHelpFolloweda TS flowto the endRecognizeCustomerLoyaltyAddressAdjacentIssueHelp witha MasterResetHelp withBackup /Restore4 PointRecapDo batterypull /simulatedbattery pullCreate apartnershipwith yourcustomerOrdered aCoverageDeviceTestYourWorkTroubleshota CoverageDeviceAppreciatethecustomerseffortsSay"TechMaster"ProvideTailoredEmpathyStatementSetExpectations

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perform a wipe cache partition
  2. Manual Network Selection
  3. Reset APN settings to default
  4. Remove SD for testing
  5. Use Resources / TS flows
  6. Provide Strong Ownership Statement
  7. Send TS steps via email
  8. Resolve the stated issue
  9. Provide Self Help
  10. Followed a TS flow to the end
  11. Recognize Customer Loyalty
  12. Address Adjacent Issue
  13. Help with a Master Reset
  14. Help with Backup / Restore
  15. 4 Point Recap
  16. Do battery pull / simulated battery pull
  17. Create a partnership with your customer
  18. Ordered a Coverage Device
  19. Test Your Work
  20. Troubleshot a Coverage Device
  21. Appreciate the customers efforts
  22. Say "Tech Master"
  23. Provide Tailored Empathy Statement
  24. Set Expectations