Resolvethe statedissueProvideSelfHelpFolloweda TS flowto the endAddressAdjacentIssueTroubleshota CoverageDeviceHelp withBackup /RestoreTestYourWorkOrdered aCoverageDeviceSend TSsteps viaemailResetAPNsettings todefaultRecognizeCustomerLoyaltyDo batterypull /simulatedbattery pullSetExpectationsProvideStrongOwnershipStatementProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerAppreciatethecustomerseffortsHelp witha MasterResetPerform awipecachepartitionManualNetworkSelectionSay"TechMaster"4 PointRecapRemoveSD fortestingUseResources/ TS flowsResolvethe statedissueProvideSelfHelpFolloweda TS flowto the endAddressAdjacentIssueTroubleshota CoverageDeviceHelp withBackup /RestoreTestYourWorkOrdered aCoverageDeviceSend TSsteps viaemailResetAPNsettings todefaultRecognizeCustomerLoyaltyDo batterypull /simulatedbattery pullSetExpectationsProvideStrongOwnershipStatementProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerAppreciatethecustomerseffortsHelp witha MasterResetPerform awipecachepartitionManualNetworkSelectionSay"TechMaster"4 PointRecapRemoveSD fortestingUseResources/ TS flows

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve the stated issue
  2. Provide Self Help
  3. Followed a TS flow to the end
  4. Address Adjacent Issue
  5. Troubleshot a Coverage Device
  6. Help with Backup / Restore
  7. Test Your Work
  8. Ordered a Coverage Device
  9. Send TS steps via email
  10. Reset APN settings to default
  11. Recognize Customer Loyalty
  12. Do battery pull / simulated battery pull
  13. Set Expectations
  14. Provide Strong Ownership Statement
  15. Provide Tailored Empathy Statement
  16. Create a partnership with your customer
  17. Appreciate the customers efforts
  18. Help with a Master Reset
  19. Perform a wipe cache partition
  20. Manual Network Selection
  21. Say "Tech Master"
  22. 4 Point Recap
  23. Remove SD for testing
  24. Use Resources / TS flows