Followeda TS flowto the endAppreciatethecustomerseffortsHelp witha MasterResetRecognizeCustomerLoyaltyAddressAdjacentIssuePerform awipecachepartitionProvideStrongOwnershipStatementResolvethe statedissueSend TSsteps viaemailSetExpectationsUseResources/ TS flowsOrdered aCoverageDeviceCreate apartnershipwith yourcustomerResetAPNsettings todefaultRemoveSD fortesting4 PointRecapProvideTailoredEmpathyStatementHelp withBackup /RestoreTestYourWorkManualNetworkSelectionDo batterypull /simulatedbattery pullSay"TechMaster"Troubleshota CoverageDeviceProvideSelfHelpFolloweda TS flowto the endAppreciatethecustomerseffortsHelp witha MasterResetRecognizeCustomerLoyaltyAddressAdjacentIssuePerform awipecachepartitionProvideStrongOwnershipStatementResolvethe statedissueSend TSsteps viaemailSetExpectationsUseResources/ TS flowsOrdered aCoverageDeviceCreate apartnershipwith yourcustomerResetAPNsettings todefaultRemoveSD fortesting4 PointRecapProvideTailoredEmpathyStatementHelp withBackup /RestoreTestYourWorkManualNetworkSelectionDo batterypull /simulatedbattery pullSay"TechMaster"Troubleshota CoverageDeviceProvideSelfHelp

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Followed a TS flow to the end
  2. Appreciate the customers efforts
  3. Help with a Master Reset
  4. Recognize Customer Loyalty
  5. Address Adjacent Issue
  6. Perform a wipe cache partition
  7. Provide Strong Ownership Statement
  8. Resolve the stated issue
  9. Send TS steps via email
  10. Set Expectations
  11. Use Resources / TS flows
  12. Ordered a Coverage Device
  13. Create a partnership with your customer
  14. Reset APN settings to default
  15. Remove SD for testing
  16. 4 Point Recap
  17. Provide Tailored Empathy Statement
  18. Help with Backup / Restore
  19. Test Your Work
  20. Manual Network Selection
  21. Do battery pull / simulated battery pull
  22. Say "Tech Master"
  23. Troubleshot a Coverage Device
  24. Provide Self Help