Followeda TS flowto the endSay"TechMaster"Resolvethe statedissueHelp witha MasterResetPerform awipecachepartitionOrdered aCoverageDeviceDo batterypull /simulatedbattery pullCreate apartnershipwith yourcustomerManualNetworkSelectionProvideTailoredEmpathyStatementUseResources/ TS flowsProvideSelfHelpSend TSsteps viaemail4 PointRecapTestYourWorkRemoveSD fortestingProvideStrongOwnershipStatementTroubleshota CoverageDeviceHelp withBackup /RestoreAppreciatethecustomerseffortsRecognizeCustomerLoyaltyAddressAdjacentIssueSetExpectationsResetAPNsettings todefaultFolloweda TS flowto the endSay"TechMaster"Resolvethe statedissueHelp witha MasterResetPerform awipecachepartitionOrdered aCoverageDeviceDo batterypull /simulatedbattery pullCreate apartnershipwith yourcustomerManualNetworkSelectionProvideTailoredEmpathyStatementUseResources/ TS flowsProvideSelfHelpSend TSsteps viaemail4 PointRecapTestYourWorkRemoveSD fortestingProvideStrongOwnershipStatementTroubleshota CoverageDeviceHelp withBackup /RestoreAppreciatethecustomerseffortsRecognizeCustomerLoyaltyAddressAdjacentIssueSetExpectationsResetAPNsettings todefault

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed a TS flow to the end
  2. Say "Tech Master"
  3. Resolve the stated issue
  4. Help with a Master Reset
  5. Perform a wipe cache partition
  6. Ordered a Coverage Device
  7. Do battery pull / simulated battery pull
  8. Create a partnership with your customer
  9. Manual Network Selection
  10. Provide Tailored Empathy Statement
  11. Use Resources / TS flows
  12. Provide Self Help
  13. Send TS steps via email
  14. 4 Point Recap
  15. Test Your Work
  16. Remove SD for testing
  17. Provide Strong Ownership Statement
  18. Troubleshot a Coverage Device
  19. Help with Backup / Restore
  20. Appreciate the customers efforts
  21. Recognize Customer Loyalty
  22. Address Adjacent Issue
  23. Set Expectations
  24. Reset APN settings to default