UseResources/ TS flowsFolloweda TS flowto the endTroubleshota CoverageDeviceRemoveSD fortestingManualNetworkSelectionDo batterypull /simulatedbattery pullSay"TechMaster"ProvideStrongOwnershipStatementCreate apartnershipwith yourcustomerRecognizeCustomerLoyaltyProvideTailoredEmpathyStatementTestYourWorkResetAPNsettings todefaultAppreciatethecustomerseffortsAddressAdjacentIssueHelp witha MasterResetHelp withBackup /RestoreSetExpectationsOrdered aCoverageDevice4 PointRecapResolvethe statedissueProvideSelfHelpSend TSsteps viaemailPerform awipecachepartitionUseResources/ TS flowsFolloweda TS flowto the endTroubleshota CoverageDeviceRemoveSD fortestingManualNetworkSelectionDo batterypull /simulatedbattery pullSay"TechMaster"ProvideStrongOwnershipStatementCreate apartnershipwith yourcustomerRecognizeCustomerLoyaltyProvideTailoredEmpathyStatementTestYourWorkResetAPNsettings todefaultAppreciatethecustomerseffortsAddressAdjacentIssueHelp witha MasterResetHelp withBackup /RestoreSetExpectationsOrdered aCoverageDevice4 PointRecapResolvethe statedissueProvideSelfHelpSend TSsteps viaemailPerform awipecachepartition

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Resources / TS flows
  2. Followed a TS flow to the end
  3. Troubleshot a Coverage Device
  4. Remove SD for testing
  5. Manual Network Selection
  6. Do battery pull / simulated battery pull
  7. Say "Tech Master"
  8. Provide Strong Ownership Statement
  9. Create a partnership with your customer
  10. Recognize Customer Loyalty
  11. Provide Tailored Empathy Statement
  12. Test Your Work
  13. Reset APN settings to default
  14. Appreciate the customers efforts
  15. Address Adjacent Issue
  16. Help with a Master Reset
  17. Help with Backup / Restore
  18. Set Expectations
  19. Ordered a Coverage Device
  20. 4 Point Recap
  21. Resolve the stated issue
  22. Provide Self Help
  23. Send TS steps via email
  24. Perform a wipe cache partition