ProvideStrongOwnershipStatementFolloweda TS flowto the endSetExpectationsResetAPNsettings todefaultTroubleshota CoverageDeviceSend TSsteps viaemailOrdered aCoverageDeviceDo batterypull /simulatedbattery pull4 PointRecapHelp witha MasterResetTestYourWorkUseResources/ TS flowsHelp withBackup /RestoreAppreciatethecustomerseffortsResolvethe statedissueManualNetworkSelectionProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerSay"TechMaster"RemoveSD fortestingAddressAdjacentIssuePerform awipecachepartitionRecognizeCustomerLoyaltyProvideSelfHelpProvideStrongOwnershipStatementFolloweda TS flowto the endSetExpectationsResetAPNsettings todefaultTroubleshota CoverageDeviceSend TSsteps viaemailOrdered aCoverageDeviceDo batterypull /simulatedbattery pull4 PointRecapHelp witha MasterResetTestYourWorkUseResources/ TS flowsHelp withBackup /RestoreAppreciatethecustomerseffortsResolvethe statedissueManualNetworkSelectionProvideTailoredEmpathyStatementCreate apartnershipwith yourcustomerSay"TechMaster"RemoveSD fortestingAddressAdjacentIssuePerform awipecachepartitionRecognizeCustomerLoyaltyProvideSelfHelp

UnCarrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide Strong Ownership Statement
  2. Followed a TS flow to the end
  3. Set Expectations
  4. Reset APN settings to default
  5. Troubleshot a Coverage Device
  6. Send TS steps via email
  7. Ordered a Coverage Device
  8. Do battery pull / simulated battery pull
  9. 4 Point Recap
  10. Help with a Master Reset
  11. Test Your Work
  12. Use Resources / TS flows
  13. Help with Backup / Restore
  14. Appreciate the customers efforts
  15. Resolve the stated issue
  16. Manual Network Selection
  17. Provide Tailored Empathy Statement
  18. Create a partnership with your customer
  19. Say "Tech Master"
  20. Remove SD for testing
  21. Address Adjacent Issue
  22. Perform a wipe cache partition
  23. Recognize Customer Loyalty
  24. Provide Self Help