21 Daysto Form aGoodHabitPurposeBeFriendlyAskIntegrityExcellentCustomerServiceBehaviorsNoPersonalCell Phoneson the FloorExcellentPoorCustomerServiceBehaviorsRecognizeYourCoworkersBeWelcomingAnticipateNeedsTeamworkPoorCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsGreatServicefor AllCheck for"My Club"rewardsPhoneEtiquetteKudosHandle GuestDisappointmentswith H.E.A.R.TThinkWarmToneERSpotIssuesBeProactivePositiveAttitude &ApproachChallengingCustomersTUniformTeamworkExcellentCustomerServiceBehaviorsKnowledgeis PowerUniformRespectExcellentCustomerServiceBehaviorsSayGreatServicefor AllHospitalityZoneExcellentCustomerServiceBehaviorsIRespectPoorCustomerServiceBehaviorsDoSaphireR.I.T.E.AssistPeoplewithDisabilitiesChewingGum/EatingFoodIssues asOpportunities21 Daysto Form aGoodHabitPurposeBeFriendlyAskIntegrityExcellentCustomerServiceBehaviorsNoPersonalCell Phoneson the FloorExcellentPoorCustomerServiceBehaviorsRecognizeYourCoworkersBeWelcomingAnticipateNeedsTeamworkPoorCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsGreatServicefor AllCheck for"My Club"rewardsPhoneEtiquetteKudosHandle GuestDisappointmentswith H.E.A.R.TThinkWarmToneERSpotIssuesBeProactivePositiveAttitude &ApproachChallengingCustomersTUniformTeamworkExcellentCustomerServiceBehaviorsKnowledgeis PowerUniformRespectExcellentCustomerServiceBehaviorsSayGreatServicefor AllHospitalityZoneExcellentCustomerServiceBehaviorsIRespectPoorCustomerServiceBehaviorsDoSaphireR.I.T.E.AssistPeoplewithDisabilitiesChewingGum/EatingFoodIssues asOpportunities

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
  1. 21 Days to Form a Good Habit
  2. Purpose
  3. Be Friendly
  4. Ask
  5. Integrity Excellent Customer Service Behaviors
  6. No Personal Cell Phones on the Floor
  7. Excellent Poor Customer Service Behaviors
  8. Recognize Your Coworkers
  9. Be Welcoming
  10. Anticipate Needs
  11. Teamwork Poor Customer Service Behaviors
  12. Teamwork Poor Customer Service Behaviors
  13. Integrity Poor Customer Service Behaviors
  14. Great Service for All
  15. Check for "My Club" rewards
  16. Phone Etiquette
  17. Kudos
  18. Handle Guest Disappointments with H.E.A.R.T
  19. Think
  20. Warm Tone
  21. E
  22. R
  23. Spot Issues
  24. Be Proactive
  25. Positive Attitude & Approach
  26. Challenging Customers
  27. T
  28. Uniform
  29. Teamwork Excellent Customer Service Behaviors
  30. Knowledge is Power
  31. Uniform
  32. Respect Excellent Customer Service Behaviors
  33. Say
  34. Great Service for All
  35. Hospitality Zone
  36. Excellent Customer Service Behaviors
  37. I
  38. Respect Poor Customer Service Behaviors
  39. Do
  40. Saphire
  41. R.I.T.E.
  42. Assist People with Disabilities
  43. Chewing Gum/Eating Food
  44. Issues as Opportunities