AssistPeoplewithDisabilitiesHospitalityZoneSaphireRespectExcellentCustomerServiceBehaviorsKudosExcellentCustomerServiceBehaviorsIntegrityExcellentCustomerServiceBehaviorsSpotIssuesTeamworkExcellentCustomerServiceBehaviorsBeWelcomingPhoneEtiquetteGreatServicefor All21 Daysto Form aGoodHabitCheck for"My Club"rewardsExcellentPoorCustomerServiceBehaviorsChewingGum/EatingFoodETeamworkPoorCustomerServiceBehaviorsIIntegrityPoorCustomerServiceBehaviorsR.I.T.E.PositiveAttitude &ApproachUniformRespectPoorCustomerServiceBehaviorsWarmToneAskBeProactiveGreatServicefor AllIssues asOpportunitiesDoBeFriendlyRecognizeYourCoworkersChallengingCustomersNoPersonalCell Phoneson the FloorTUniformSayHandle GuestDisappointmentswith H.E.A.R.TKnowledgeis PowerRTeamworkPoorCustomerServiceBehaviorsPurposeThinkAnticipateNeedsAssistPeoplewithDisabilitiesHospitalityZoneSaphireRespectExcellentCustomerServiceBehaviorsKudosExcellentCustomerServiceBehaviorsIntegrityExcellentCustomerServiceBehaviorsSpotIssuesTeamworkExcellentCustomerServiceBehaviorsBeWelcomingPhoneEtiquetteGreatServicefor All21 Daysto Form aGoodHabitCheck for"My Club"rewardsExcellentPoorCustomerServiceBehaviorsChewingGum/EatingFoodETeamworkPoorCustomerServiceBehaviorsIIntegrityPoorCustomerServiceBehaviorsR.I.T.E.PositiveAttitude &ApproachUniformRespectPoorCustomerServiceBehaviorsWarmToneAskBeProactiveGreatServicefor AllIssues asOpportunitiesDoBeFriendlyRecognizeYourCoworkersChallengingCustomersNoPersonalCell Phoneson the FloorTUniformSayHandle GuestDisappointmentswith H.E.A.R.TKnowledgeis PowerRTeamworkPoorCustomerServiceBehaviorsPurposeThinkAnticipateNeeds

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist People with Disabilities
  2. Hospitality Zone
  3. Saphire
  4. Respect Excellent Customer Service Behaviors
  5. Kudos
  6. Excellent Customer Service Behaviors
  7. Integrity Excellent Customer Service Behaviors
  8. Spot Issues
  9. Teamwork Excellent Customer Service Behaviors
  10. Be Welcoming
  11. Phone Etiquette
  12. Great Service for All
  13. 21 Days to Form a Good Habit
  14. Check for "My Club" rewards
  15. Excellent Poor Customer Service Behaviors
  16. Chewing Gum/Eating Food
  17. E
  18. Teamwork Poor Customer Service Behaviors
  19. I
  20. Integrity Poor Customer Service Behaviors
  21. R.I.T.E.
  22. Positive Attitude & Approach
  23. Uniform
  24. Respect Poor Customer Service Behaviors
  25. Warm Tone
  26. Ask
  27. Be Proactive
  28. Great Service for All
  29. Issues as Opportunities
  30. Do
  31. Be Friendly
  32. Recognize Your Coworkers
  33. Challenging Customers
  34. No Personal Cell Phones on the Floor
  35. T
  36. Uniform
  37. Say
  38. Handle Guest Disappointments with H.E.A.R.T
  39. Knowledge is Power
  40. R
  41. Teamwork Poor Customer Service Behaviors
  42. Purpose
  43. Think
  44. Anticipate Needs