RecognizeYourCoworkersBeProactiveTPositiveAttitude &ApproachThinkR.I.T.E.TeamworkPoorCustomerServiceBehaviorsChallengingCustomersECheck for"My Club"rewardsHospitalityZoneRUniformGreatServicefor AllDoAssistPeoplewithDisabilitiesTeamworkPoorCustomerServiceBehaviorsPurposeExcellentCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TBeWelcomingSaphireSayAnticipateNeedsRespectExcellentCustomerServiceBehaviors21 Daysto Form aGoodHabitTeamworkExcellentCustomerServiceBehaviorsIIssues asOpportunitiesNoPersonalCell Phoneson the FloorSpotIssuesUniformAskWarmTonePhoneEtiquetteGreatServicefor AllChewingGum/EatingFoodExcellentPoorCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsBeFriendlyRespectPoorCustomerServiceBehaviorsIntegrityExcellentCustomerServiceBehaviorsKnowledgeis PowerKudosRecognizeYourCoworkersBeProactiveTPositiveAttitude &ApproachThinkR.I.T.E.TeamworkPoorCustomerServiceBehaviorsChallengingCustomersECheck for"My Club"rewardsHospitalityZoneRUniformGreatServicefor AllDoAssistPeoplewithDisabilitiesTeamworkPoorCustomerServiceBehaviorsPurposeExcellentCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TBeWelcomingSaphireSayAnticipateNeedsRespectExcellentCustomerServiceBehaviors21 Daysto Form aGoodHabitTeamworkExcellentCustomerServiceBehaviorsIIssues asOpportunitiesNoPersonalCell Phoneson the FloorSpotIssuesUniformAskWarmTonePhoneEtiquetteGreatServicefor AllChewingGum/EatingFoodExcellentPoorCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsBeFriendlyRespectPoorCustomerServiceBehaviorsIntegrityExcellentCustomerServiceBehaviorsKnowledgeis PowerKudos

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize Your Coworkers
  2. Be Proactive
  3. T
  4. Positive Attitude & Approach
  5. Think
  6. R.I.T.E.
  7. Teamwork Poor Customer Service Behaviors
  8. Challenging Customers
  9. E
  10. Check for "My Club" rewards
  11. Hospitality Zone
  12. R
  13. Uniform
  14. Great Service for All
  15. Do
  16. Assist People with Disabilities
  17. Teamwork Poor Customer Service Behaviors
  18. Purpose
  19. Excellent Customer Service Behaviors
  20. Handle Guest Disappointments with H.E.A.R.T
  21. Be Welcoming
  22. Saphire
  23. Say
  24. Anticipate Needs
  25. Respect Excellent Customer Service Behaviors
  26. 21 Days to Form a Good Habit
  27. Teamwork Excellent Customer Service Behaviors
  28. I
  29. Issues as Opportunities
  30. No Personal Cell Phones on the Floor
  31. Spot Issues
  32. Uniform
  33. Ask
  34. Warm Tone
  35. Phone Etiquette
  36. Great Service for All
  37. Chewing Gum/Eating Food
  38. Excellent Poor Customer Service Behaviors
  39. Integrity Poor Customer Service Behaviors
  40. Be Friendly
  41. Respect Poor Customer Service Behaviors
  42. Integrity Excellent Customer Service Behaviors
  43. Knowledge is Power
  44. Kudos