HospitalityZoneKudosTeamworkPoorCustomerServiceBehaviorsAskPositiveAttitude &Approach21 Daysto Form aGoodHabitIntegrityExcellentCustomerServiceBehaviorsSpotIssuesThinkRespectExcellentCustomerServiceBehaviorsPurposeBeFriendlyChewingGum/EatingFoodBeProactiveCheck for"My Club"rewardsTBeWelcomingDoRSaphireGreatServicefor AllRecognizeYourCoworkersGreatServicefor AllKnowledgeis PowerR.I.T.E.Issues asOpportunitiesHandle GuestDisappointmentswith H.E.A.R.TChallengingCustomersUniformTeamworkExcellentCustomerServiceBehaviorsExcellentPoorCustomerServiceBehaviorsSayAnticipateNeedsIEUniformNoPersonalCell Phoneson the FloorAssistPeoplewithDisabilitiesWarmToneRespectPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsPhoneEtiquetteHospitalityZoneKudosTeamworkPoorCustomerServiceBehaviorsAskPositiveAttitude &Approach21 Daysto Form aGoodHabitIntegrityExcellentCustomerServiceBehaviorsSpotIssuesThinkRespectExcellentCustomerServiceBehaviorsPurposeBeFriendlyChewingGum/EatingFoodBeProactiveCheck for"My Club"rewardsTBeWelcomingDoRSaphireGreatServicefor AllRecognizeYourCoworkersGreatServicefor AllKnowledgeis PowerR.I.T.E.Issues asOpportunitiesHandle GuestDisappointmentswith H.E.A.R.TChallengingCustomersUniformTeamworkExcellentCustomerServiceBehaviorsExcellentPoorCustomerServiceBehaviorsSayAnticipateNeedsIEUniformNoPersonalCell Phoneson the FloorAssistPeoplewithDisabilitiesWarmToneRespectPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsPhoneEtiquette

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hospitality Zone
  2. Kudos
  3. Teamwork Poor Customer Service Behaviors
  4. Ask
  5. Positive Attitude & Approach
  6. 21 Days to Form a Good Habit
  7. Integrity Excellent Customer Service Behaviors
  8. Spot Issues
  9. Think
  10. Respect Excellent Customer Service Behaviors
  11. Purpose
  12. Be Friendly
  13. Chewing Gum/Eating Food
  14. Be Proactive
  15. Check for "My Club" rewards
  16. T
  17. Be Welcoming
  18. Do
  19. R
  20. Saphire
  21. Great Service for All
  22. Recognize Your Coworkers
  23. Great Service for All
  24. Knowledge is Power
  25. R.I.T.E.
  26. Issues as Opportunities
  27. Handle Guest Disappointments with H.E.A.R.T
  28. Challenging Customers
  29. Uniform
  30. Teamwork Excellent Customer Service Behaviors
  31. Excellent Poor Customer Service Behaviors
  32. Say
  33. Anticipate Needs
  34. I
  35. E
  36. Uniform
  37. No Personal Cell Phones on the Floor
  38. Assist People with Disabilities
  39. Warm Tone
  40. Respect Poor Customer Service Behaviors
  41. Excellent Customer Service Behaviors
  42. Integrity Poor Customer Service Behaviors
  43. Teamwork Poor Customer Service Behaviors
  44. Phone Etiquette