BeFriendlyRecognizeYourCoworkersTeamworkExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsHandle GuestDisappointmentswith H.E.A.R.TTExcellentPoorCustomerServiceBehaviorsPositiveAttitude &ApproachExcellentCustomerServiceBehaviorsChewingGum/EatingFoodR.I.T.E.ThinkIntegrityExcellentCustomerServiceBehaviorsIssues asOpportunitiesGreatServicefor AllKnowledgeis PowerDoUniformGreatServicefor AllKudosAskRSayRespectExcellentCustomerServiceBehaviorsPhoneEtiquetteAnticipateNeedsBeWelcomingAssistPeoplewithDisabilitiesChallengingCustomersRespectPoorCustomerServiceBehaviorsEI21 Daysto Form aGoodHabitTeamworkPoorCustomerServiceBehaviorsSpotIssuesSaphireTeamworkPoorCustomerServiceBehaviorsWarmToneIntegrityPoorCustomerServiceBehaviorsUniformHospitalityZoneNoPersonalCell Phoneson the FloorPurposeBeProactiveBeFriendlyRecognizeYourCoworkersTeamworkExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsHandle GuestDisappointmentswith H.E.A.R.TTExcellentPoorCustomerServiceBehaviorsPositiveAttitude &ApproachExcellentCustomerServiceBehaviorsChewingGum/EatingFoodR.I.T.E.ThinkIntegrityExcellentCustomerServiceBehaviorsIssues asOpportunitiesGreatServicefor AllKnowledgeis PowerDoUniformGreatServicefor AllKudosAskRSayRespectExcellentCustomerServiceBehaviorsPhoneEtiquetteAnticipateNeedsBeWelcomingAssistPeoplewithDisabilitiesChallengingCustomersRespectPoorCustomerServiceBehaviorsEI21 Daysto Form aGoodHabitTeamworkPoorCustomerServiceBehaviorsSpotIssuesSaphireTeamworkPoorCustomerServiceBehaviorsWarmToneIntegrityPoorCustomerServiceBehaviorsUniformHospitalityZoneNoPersonalCell Phoneson the FloorPurposeBeProactive

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be Friendly
  2. Recognize Your Coworkers
  3. Teamwork Excellent Customer Service Behaviors
  4. Check for "My Club" rewards
  5. Handle Guest Disappointments with H.E.A.R.T
  6. T
  7. Excellent Poor Customer Service Behaviors
  8. Positive Attitude & Approach
  9. Excellent Customer Service Behaviors
  10. Chewing Gum/Eating Food
  11. R.I.T.E.
  12. Think
  13. Integrity Excellent Customer Service Behaviors
  14. Issues as Opportunities
  15. Great Service for All
  16. Knowledge is Power
  17. Do
  18. Uniform
  19. Great Service for All
  20. Kudos
  21. Ask
  22. R
  23. Say
  24. Respect Excellent Customer Service Behaviors
  25. Phone Etiquette
  26. Anticipate Needs
  27. Be Welcoming
  28. Assist People with Disabilities
  29. Challenging Customers
  30. Respect Poor Customer Service Behaviors
  31. E
  32. I
  33. 21 Days to Form a Good Habit
  34. Teamwork Poor Customer Service Behaviors
  35. Spot Issues
  36. Saphire
  37. Teamwork Poor Customer Service Behaviors
  38. Warm Tone
  39. Integrity Poor Customer Service Behaviors
  40. Uniform
  41. Hospitality Zone
  42. No Personal Cell Phones on the Floor
  43. Purpose
  44. Be Proactive