RespectExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsUniformDoHandle GuestDisappointmentswith H.E.A.R.TRR.I.T.E.TeamworkExcellentCustomerServiceBehaviorsRecognizeYourCoworkersPhoneEtiquetteTeamworkPoorCustomerServiceBehaviorsSayIssues asOpportunities21 Daysto Form aGoodHabitChewingGum/EatingFoodExcellentCustomerServiceBehaviorsEIntegrityExcellentCustomerServiceBehaviorsTTeamworkPoorCustomerServiceBehaviorsAskWarmTonePurposeNoPersonalCell Phoneson the FloorGreatServicefor AllBeFriendlyPositiveAttitude &ApproachBeProactiveChallengingCustomersExcellentPoorCustomerServiceBehaviorsAssistPeoplewithDisabilitiesSaphireSpotIssuesBeWelcomingGreatServicefor AllRespectPoorCustomerServiceBehaviorsKudosIntegrityPoorCustomerServiceBehaviorsAnticipateNeedsIThinkKnowledgeis PowerHospitalityZoneUniformRespectExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsUniformDoHandle GuestDisappointmentswith H.E.A.R.TRR.I.T.E.TeamworkExcellentCustomerServiceBehaviorsRecognizeYourCoworkersPhoneEtiquetteTeamworkPoorCustomerServiceBehaviorsSayIssues asOpportunities21 Daysto Form aGoodHabitChewingGum/EatingFoodExcellentCustomerServiceBehaviorsEIntegrityExcellentCustomerServiceBehaviorsTTeamworkPoorCustomerServiceBehaviorsAskWarmTonePurposeNoPersonalCell Phoneson the FloorGreatServicefor AllBeFriendlyPositiveAttitude &ApproachBeProactiveChallengingCustomersExcellentPoorCustomerServiceBehaviorsAssistPeoplewithDisabilitiesSaphireSpotIssuesBeWelcomingGreatServicefor AllRespectPoorCustomerServiceBehaviorsKudosIntegrityPoorCustomerServiceBehaviorsAnticipateNeedsIThinkKnowledgeis PowerHospitalityZoneUniform

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respect Excellent Customer Service Behaviors
  2. Check for "My Club" rewards
  3. Uniform
  4. Do
  5. Handle Guest Disappointments with H.E.A.R.T
  6. R
  7. R.I.T.E.
  8. Teamwork Excellent Customer Service Behaviors
  9. Recognize Your Coworkers
  10. Phone Etiquette
  11. Teamwork Poor Customer Service Behaviors
  12. Say
  13. Issues as Opportunities
  14. 21 Days to Form a Good Habit
  15. Chewing Gum/Eating Food
  16. Excellent Customer Service Behaviors
  17. E
  18. Integrity Excellent Customer Service Behaviors
  19. T
  20. Teamwork Poor Customer Service Behaviors
  21. Ask
  22. Warm Tone
  23. Purpose
  24. No Personal Cell Phones on the Floor
  25. Great Service for All
  26. Be Friendly
  27. Positive Attitude & Approach
  28. Be Proactive
  29. Challenging Customers
  30. Excellent Poor Customer Service Behaviors
  31. Assist People with Disabilities
  32. Saphire
  33. Spot Issues
  34. Be Welcoming
  35. Great Service for All
  36. Respect Poor Customer Service Behaviors
  37. Kudos
  38. Integrity Poor Customer Service Behaviors
  39. Anticipate Needs
  40. I
  41. Think
  42. Knowledge is Power
  43. Hospitality Zone
  44. Uniform