PurposeIThinkUniformNoPersonalCell Phoneson the Floor21 Daysto Form aGoodHabitGreatServicefor AllIssues asOpportunitiesHospitalityZoneCheck for"My Club"rewardsDoAskChallengingCustomersChewingGum/EatingFoodGreatServicefor AllSayR.I.T.E.TRespectExcellentCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TPositiveAttitude &ApproachAnticipateNeedsRespectPoorCustomerServiceBehaviorsBeWelcomingUniformSpotIssuesKudosExcellentPoorCustomerServiceBehaviorsBeFriendlyRecognizeYourCoworkersTeamworkExcellentCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsIntegrityExcellentCustomerServiceBehaviorsWarmToneSaphireRTeamworkPoorCustomerServiceBehaviorsAssistPeoplewithDisabilitiesTeamworkPoorCustomerServiceBehaviorsPhoneEtiquetteBeProactiveKnowledgeis PowerEExcellentCustomerServiceBehaviorsPurposeIThinkUniformNoPersonalCell Phoneson the Floor21 Daysto Form aGoodHabitGreatServicefor AllIssues asOpportunitiesHospitalityZoneCheck for"My Club"rewardsDoAskChallengingCustomersChewingGum/EatingFoodGreatServicefor AllSayR.I.T.E.TRespectExcellentCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TPositiveAttitude &ApproachAnticipateNeedsRespectPoorCustomerServiceBehaviorsBeWelcomingUniformSpotIssuesKudosExcellentPoorCustomerServiceBehaviorsBeFriendlyRecognizeYourCoworkersTeamworkExcellentCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsIntegrityExcellentCustomerServiceBehaviorsWarmToneSaphireRTeamworkPoorCustomerServiceBehaviorsAssistPeoplewithDisabilitiesTeamworkPoorCustomerServiceBehaviorsPhoneEtiquetteBeProactiveKnowledgeis PowerEExcellentCustomerServiceBehaviors

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Purpose
  2. I
  3. Think
  4. Uniform
  5. No Personal Cell Phones on the Floor
  6. 21 Days to Form a Good Habit
  7. Great Service for All
  8. Issues as Opportunities
  9. Hospitality Zone
  10. Check for "My Club" rewards
  11. Do
  12. Ask
  13. Challenging Customers
  14. Chewing Gum/Eating Food
  15. Great Service for All
  16. Say
  17. R.I.T.E.
  18. T
  19. Respect Excellent Customer Service Behaviors
  20. Handle Guest Disappointments with H.E.A.R.T
  21. Positive Attitude & Approach
  22. Anticipate Needs
  23. Respect Poor Customer Service Behaviors
  24. Be Welcoming
  25. Uniform
  26. Spot Issues
  27. Kudos
  28. Excellent Poor Customer Service Behaviors
  29. Be Friendly
  30. Recognize Your Coworkers
  31. Teamwork Excellent Customer Service Behaviors
  32. Integrity Poor Customer Service Behaviors
  33. Integrity Excellent Customer Service Behaviors
  34. Warm Tone
  35. Saphire
  36. R
  37. Teamwork Poor Customer Service Behaviors
  38. Assist People with Disabilities
  39. Teamwork Poor Customer Service Behaviors
  40. Phone Etiquette
  41. Be Proactive
  42. Knowledge is Power
  43. E
  44. Excellent Customer Service Behaviors