21 Daysto Form aGoodHabitPositiveAttitude &ApproachGreatServicefor AllUniformAnticipateNeedsAskTeamworkPoorCustomerServiceBehaviorsBeProactiveIntegrityExcellentCustomerServiceBehaviorsKnowledgeis PowerBeFriendlySaphireREBeWelcomingGreatServicefor AllDoWarmToneRespectExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsNoPersonalCell Phoneson the FloorChewingGum/EatingFoodPurposeUniformThinkChallengingCustomersHandle GuestDisappointmentswith H.E.A.R.TIR.I.T.E.ExcellentCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsRespectPoorCustomerServiceBehaviorsSayAssistPeoplewithDisabilitiesIntegrityPoorCustomerServiceBehaviorsKudosExcellentPoorCustomerServiceBehaviorsHospitalityZonePhoneEtiquetteIssues asOpportunitiesTTeamworkExcellentCustomerServiceBehaviorsRecognizeYourCoworkersSpotIssues21 Daysto Form aGoodHabitPositiveAttitude &ApproachGreatServicefor AllUniformAnticipateNeedsAskTeamworkPoorCustomerServiceBehaviorsBeProactiveIntegrityExcellentCustomerServiceBehaviorsKnowledgeis PowerBeFriendlySaphireREBeWelcomingGreatServicefor AllDoWarmToneRespectExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsNoPersonalCell Phoneson the FloorChewingGum/EatingFoodPurposeUniformThinkChallengingCustomersHandle GuestDisappointmentswith H.E.A.R.TIR.I.T.E.ExcellentCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsRespectPoorCustomerServiceBehaviorsSayAssistPeoplewithDisabilitiesIntegrityPoorCustomerServiceBehaviorsKudosExcellentPoorCustomerServiceBehaviorsHospitalityZonePhoneEtiquetteIssues asOpportunitiesTTeamworkExcellentCustomerServiceBehaviorsRecognizeYourCoworkersSpotIssues

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
  1. 21 Days to Form a Good Habit
  2. Positive Attitude & Approach
  3. Great Service for All
  4. Uniform
  5. Anticipate Needs
  6. Ask
  7. Teamwork Poor Customer Service Behaviors
  8. Be Proactive
  9. Integrity Excellent Customer Service Behaviors
  10. Knowledge is Power
  11. Be Friendly
  12. Saphire
  13. R
  14. E
  15. Be Welcoming
  16. Great Service for All
  17. Do
  18. Warm Tone
  19. Respect Excellent Customer Service Behaviors
  20. Check for "My Club" rewards
  21. No Personal Cell Phones on the Floor
  22. Chewing Gum/Eating Food
  23. Purpose
  24. Uniform
  25. Think
  26. Challenging Customers
  27. Handle Guest Disappointments with H.E.A.R.T
  28. I
  29. R.I.T.E.
  30. Excellent Customer Service Behaviors
  31. Teamwork Poor Customer Service Behaviors
  32. Respect Poor Customer Service Behaviors
  33. Say
  34. Assist People with Disabilities
  35. Integrity Poor Customer Service Behaviors
  36. Kudos
  37. Excellent Poor Customer Service Behaviors
  38. Hospitality Zone
  39. Phone Etiquette
  40. Issues as Opportunities
  41. T
  42. Teamwork Excellent Customer Service Behaviors
  43. Recognize Your Coworkers
  44. Spot Issues