SaphireRespectPoorCustomerServiceBehaviorsSpotIssuesPositiveAttitude &ApproachIntegrityExcellentCustomerServiceBehaviorsSayTeamworkPoorCustomerServiceBehaviorsRTeamworkExcellentCustomerServiceBehaviorsHospitalityZoneDoExcellentPoorCustomerServiceBehaviorsKudosIssues asOpportunitiesUniformBeFriendlyCheck for"My Club"rewardsAskUniformGreatServicefor AllNoPersonalCell Phoneson the FloorThinkExcellentCustomerServiceBehaviorsRespectExcellentCustomerServiceBehaviorsChewingGum/EatingFoodIntegrityPoorCustomerServiceBehaviorsWarmTonePurposePhoneEtiquette21 Daysto Form aGoodHabitTeamworkPoorCustomerServiceBehaviorsAnticipateNeedsBeProactiveBeWelcomingEGreatServicefor AllIHandle GuestDisappointmentswith H.E.A.R.TAssistPeoplewithDisabilitiesChallengingCustomersTKnowledgeis PowerR.I.T.E.RecognizeYourCoworkersSaphireRespectPoorCustomerServiceBehaviorsSpotIssuesPositiveAttitude &ApproachIntegrityExcellentCustomerServiceBehaviorsSayTeamworkPoorCustomerServiceBehaviorsRTeamworkExcellentCustomerServiceBehaviorsHospitalityZoneDoExcellentPoorCustomerServiceBehaviorsKudosIssues asOpportunitiesUniformBeFriendlyCheck for"My Club"rewardsAskUniformGreatServicefor AllNoPersonalCell Phoneson the FloorThinkExcellentCustomerServiceBehaviorsRespectExcellentCustomerServiceBehaviorsChewingGum/EatingFoodIntegrityPoorCustomerServiceBehaviorsWarmTonePurposePhoneEtiquette21 Daysto Form aGoodHabitTeamworkPoorCustomerServiceBehaviorsAnticipateNeedsBeProactiveBeWelcomingEGreatServicefor AllIHandle GuestDisappointmentswith H.E.A.R.TAssistPeoplewithDisabilitiesChallengingCustomersTKnowledgeis PowerR.I.T.E.RecognizeYourCoworkers

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saphire
  2. Respect Poor Customer Service Behaviors
  3. Spot Issues
  4. Positive Attitude & Approach
  5. Integrity Excellent Customer Service Behaviors
  6. Say
  7. Teamwork Poor Customer Service Behaviors
  8. R
  9. Teamwork Excellent Customer Service Behaviors
  10. Hospitality Zone
  11. Do
  12. Excellent Poor Customer Service Behaviors
  13. Kudos
  14. Issues as Opportunities
  15. Uniform
  16. Be Friendly
  17. Check for "My Club" rewards
  18. Ask
  19. Uniform
  20. Great Service for All
  21. No Personal Cell Phones on the Floor
  22. Think
  23. Excellent Customer Service Behaviors
  24. Respect Excellent Customer Service Behaviors
  25. Chewing Gum/Eating Food
  26. Integrity Poor Customer Service Behaviors
  27. Warm Tone
  28. Purpose
  29. Phone Etiquette
  30. 21 Days to Form a Good Habit
  31. Teamwork Poor Customer Service Behaviors
  32. Anticipate Needs
  33. Be Proactive
  34. Be Welcoming
  35. E
  36. Great Service for All
  37. I
  38. Handle Guest Disappointments with H.E.A.R.T
  39. Assist People with Disabilities
  40. Challenging Customers
  41. T
  42. Knowledge is Power
  43. R.I.T.E.
  44. Recognize Your Coworkers