Knowledgeis PowerGreatServicefor AllUniformExcellentCustomerServiceBehaviorsRespectPoorCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsTAnticipateNeedsNoPersonalCell Phoneson the FloorSpotIssuesBeFriendlyChewingGum/EatingFoodChallengingCustomersISaphireBeWelcomingKudosUniformIntegrityExcellentCustomerServiceBehaviorsWarmToneRecognizeYourCoworkersIntegrityPoorCustomerServiceBehaviorsThinkR.I.T.E.PositiveAttitude &ApproachExcellentPoorCustomerServiceBehaviorsRPhoneEtiquetteTeamworkPoorCustomerServiceBehaviorsPurposeRespectExcellentCustomerServiceBehaviorsAskIssues asOpportunitiesTeamworkExcellentCustomerServiceBehaviorsDoESay21 Daysto Form aGoodHabitAssistPeoplewithDisabilitiesHandle GuestDisappointmentswith H.E.A.R.THospitalityZoneCheck for"My Club"rewardsGreatServicefor AllBeProactiveKnowledgeis PowerGreatServicefor AllUniformExcellentCustomerServiceBehaviorsRespectPoorCustomerServiceBehaviorsTeamworkPoorCustomerServiceBehaviorsTAnticipateNeedsNoPersonalCell Phoneson the FloorSpotIssuesBeFriendlyChewingGum/EatingFoodChallengingCustomersISaphireBeWelcomingKudosUniformIntegrityExcellentCustomerServiceBehaviorsWarmToneRecognizeYourCoworkersIntegrityPoorCustomerServiceBehaviorsThinkR.I.T.E.PositiveAttitude &ApproachExcellentPoorCustomerServiceBehaviorsRPhoneEtiquetteTeamworkPoorCustomerServiceBehaviorsPurposeRespectExcellentCustomerServiceBehaviorsAskIssues asOpportunitiesTeamworkExcellentCustomerServiceBehaviorsDoESay21 Daysto Form aGoodHabitAssistPeoplewithDisabilitiesHandle GuestDisappointmentswith H.E.A.R.THospitalityZoneCheck for"My Club"rewardsGreatServicefor AllBeProactive

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledge is Power
  2. Great Service for All
  3. Uniform
  4. Excellent Customer Service Behaviors
  5. Respect Poor Customer Service Behaviors
  6. Teamwork Poor Customer Service Behaviors
  7. T
  8. Anticipate Needs
  9. No Personal Cell Phones on the Floor
  10. Spot Issues
  11. Be Friendly
  12. Chewing Gum/Eating Food
  13. Challenging Customers
  14. I
  15. Saphire
  16. Be Welcoming
  17. Kudos
  18. Uniform
  19. Integrity Excellent Customer Service Behaviors
  20. Warm Tone
  21. Recognize Your Coworkers
  22. Integrity Poor Customer Service Behaviors
  23. Think
  24. R.I.T.E.
  25. Positive Attitude & Approach
  26. Excellent Poor Customer Service Behaviors
  27. R
  28. Phone Etiquette
  29. Teamwork Poor Customer Service Behaviors
  30. Purpose
  31. Respect Excellent Customer Service Behaviors
  32. Ask
  33. Issues as Opportunities
  34. Teamwork Excellent Customer Service Behaviors
  35. Do
  36. E
  37. Say
  38. 21 Days to Form a Good Habit
  39. Assist People with Disabilities
  40. Handle Guest Disappointments with H.E.A.R.T
  41. Hospitality Zone
  42. Check for "My Club" rewards
  43. Great Service for All
  44. Be Proactive