RespectExcellentCustomerServiceBehaviorsDoWarmToneTSpotIssuesRespectPoorCustomerServiceBehaviorsHospitalityZoneUniformEAskPurposeIntegrityPoorCustomerServiceBehaviorsUniformRTeamworkPoorCustomerServiceBehaviorsPhoneEtiquetteIssues asOpportunitiesKudosNoPersonalCell Phoneson the FloorTeamworkExcellentCustomerServiceBehaviorsR.I.T.E.PositiveAttitude &ApproachTeamworkPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsBeProactiveCheck for"My Club"rewardsChewingGum/EatingFoodExcellentPoorCustomerServiceBehaviorsAnticipateNeedsSaphireIntegrityExcellentCustomerServiceBehaviorsISayBeFriendlyThinkGreatServicefor AllHandle GuestDisappointmentswith H.E.A.R.TChallengingCustomersRecognizeYourCoworkersAssistPeoplewithDisabilitiesKnowledgeis PowerGreatServicefor AllBeWelcoming21 Daysto Form aGoodHabitRespectExcellentCustomerServiceBehaviorsDoWarmToneTSpotIssuesRespectPoorCustomerServiceBehaviorsHospitalityZoneUniformEAskPurposeIntegrityPoorCustomerServiceBehaviorsUniformRTeamworkPoorCustomerServiceBehaviorsPhoneEtiquetteIssues asOpportunitiesKudosNoPersonalCell Phoneson the FloorTeamworkExcellentCustomerServiceBehaviorsR.I.T.E.PositiveAttitude &ApproachTeamworkPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsBeProactiveCheck for"My Club"rewardsChewingGum/EatingFoodExcellentPoorCustomerServiceBehaviorsAnticipateNeedsSaphireIntegrityExcellentCustomerServiceBehaviorsISayBeFriendlyThinkGreatServicefor AllHandle GuestDisappointmentswith H.E.A.R.TChallengingCustomersRecognizeYourCoworkersAssistPeoplewithDisabilitiesKnowledgeis PowerGreatServicefor AllBeWelcoming21 Daysto Form aGoodHabit

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respect Excellent Customer Service Behaviors
  2. Do
  3. Warm Tone
  4. T
  5. Spot Issues
  6. Respect Poor Customer Service Behaviors
  7. Hospitality Zone
  8. Uniform
  9. E
  10. Ask
  11. Purpose
  12. Integrity Poor Customer Service Behaviors
  13. Uniform
  14. R
  15. Teamwork Poor Customer Service Behaviors
  16. Phone Etiquette
  17. Issues as Opportunities
  18. Kudos
  19. No Personal Cell Phones on the Floor
  20. Teamwork Excellent Customer Service Behaviors
  21. R.I.T.E.
  22. Positive Attitude & Approach
  23. Teamwork Poor Customer Service Behaviors
  24. Excellent Customer Service Behaviors
  25. Be Proactive
  26. Check for "My Club" rewards
  27. Chewing Gum/Eating Food
  28. Excellent Poor Customer Service Behaviors
  29. Anticipate Needs
  30. Saphire
  31. Integrity Excellent Customer Service Behaviors
  32. I
  33. Say
  34. Be Friendly
  35. Think
  36. Great Service for All
  37. Handle Guest Disappointments with H.E.A.R.T
  38. Challenging Customers
  39. Recognize Your Coworkers
  40. Assist People with Disabilities
  41. Knowledge is Power
  42. Great Service for All
  43. Be Welcoming
  44. 21 Days to Form a Good Habit