Check for"My Club"rewardsIssues asOpportunitiesIntegrityPoorCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TUniformSpotIssuesR.I.T.E.PositiveAttitude &ApproachThinkNoPersonalCell Phoneson the FloorPurposeTeamworkPoorCustomerServiceBehaviorsGreatServicefor AllIntegrityExcellentCustomerServiceBehaviorsExcellentPoorCustomerServiceBehaviorsGreatServicefor AllAskExcellentCustomerServiceBehaviorsAnticipateNeedsSaphireRTeamworkPoorCustomerServiceBehaviorsBeProactiveKudosIPhoneEtiquetteSayWarmToneTeamworkExcellentCustomerServiceBehaviorsRespectPoorCustomerServiceBehaviors21 Daysto Form aGoodHabitChallengingCustomersTUniformEDoRecognizeYourCoworkersHospitalityZoneAssistPeoplewithDisabilitiesKnowledgeis PowerBeFriendlyChewingGum/EatingFoodBeWelcomingRespectExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsIssues asOpportunitiesIntegrityPoorCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TUniformSpotIssuesR.I.T.E.PositiveAttitude &ApproachThinkNoPersonalCell Phoneson the FloorPurposeTeamworkPoorCustomerServiceBehaviorsGreatServicefor AllIntegrityExcellentCustomerServiceBehaviorsExcellentPoorCustomerServiceBehaviorsGreatServicefor AllAskExcellentCustomerServiceBehaviorsAnticipateNeedsSaphireRTeamworkPoorCustomerServiceBehaviorsBeProactiveKudosIPhoneEtiquetteSayWarmToneTeamworkExcellentCustomerServiceBehaviorsRespectPoorCustomerServiceBehaviors21 Daysto Form aGoodHabitChallengingCustomersTUniformEDoRecognizeYourCoworkersHospitalityZoneAssistPeoplewithDisabilitiesKnowledgeis PowerBeFriendlyChewingGum/EatingFoodBeWelcomingRespectExcellentCustomerServiceBehaviors

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check for "My Club" rewards
  2. Issues as Opportunities
  3. Integrity Poor Customer Service Behaviors
  4. Handle Guest Disappointments with H.E.A.R.T
  5. Uniform
  6. Spot Issues
  7. R.I.T.E.
  8. Positive Attitude & Approach
  9. Think
  10. No Personal Cell Phones on the Floor
  11. Purpose
  12. Teamwork Poor Customer Service Behaviors
  13. Great Service for All
  14. Integrity Excellent Customer Service Behaviors
  15. Excellent Poor Customer Service Behaviors
  16. Great Service for All
  17. Ask
  18. Excellent Customer Service Behaviors
  19. Anticipate Needs
  20. Saphire
  21. R
  22. Teamwork Poor Customer Service Behaviors
  23. Be Proactive
  24. Kudos
  25. I
  26. Phone Etiquette
  27. Say
  28. Warm Tone
  29. Teamwork Excellent Customer Service Behaviors
  30. Respect Poor Customer Service Behaviors
  31. 21 Days to Form a Good Habit
  32. Challenging Customers
  33. T
  34. Uniform
  35. E
  36. Do
  37. Recognize Your Coworkers
  38. Hospitality Zone
  39. Assist People with Disabilities
  40. Knowledge is Power
  41. Be Friendly
  42. Chewing Gum/Eating Food
  43. Be Welcoming
  44. Respect Excellent Customer Service Behaviors