ThinkIGreatServicefor AllETeamworkPoorCustomerServiceBehaviorsGreatServicefor AllTeamworkExcellentCustomerServiceBehaviorsWarmToneRecognizeYourCoworkersSpotIssuesIntegrityPoorCustomerServiceBehaviorsAssistPeoplewithDisabilitiesRespectPoorCustomerServiceBehaviorsTR.I.T.E.PhoneEtiquetteUniformChewingGum/EatingFoodSaphireIntegrityExcellentCustomerServiceBehaviorsChallengingCustomersPositiveAttitude &ApproachRDoNoPersonalCell Phoneson the FloorSayBeFriendlyIssues asOpportunitiesAskPurposeBeProactiveExcellentPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsRespectExcellentCustomerServiceBehaviorsHospitalityZoneHandle GuestDisappointmentswith H.E.A.R.TUniformKudosBeWelcomingAnticipateNeedsTeamworkPoorCustomerServiceBehaviorsKnowledgeis PowerCheck for"My Club"rewards21 Daysto Form aGoodHabitThinkIGreatServicefor AllETeamworkPoorCustomerServiceBehaviorsGreatServicefor AllTeamworkExcellentCustomerServiceBehaviorsWarmToneRecognizeYourCoworkersSpotIssuesIntegrityPoorCustomerServiceBehaviorsAssistPeoplewithDisabilitiesRespectPoorCustomerServiceBehaviorsTR.I.T.E.PhoneEtiquetteUniformChewingGum/EatingFoodSaphireIntegrityExcellentCustomerServiceBehaviorsChallengingCustomersPositiveAttitude &ApproachRDoNoPersonalCell Phoneson the FloorSayBeFriendlyIssues asOpportunitiesAskPurposeBeProactiveExcellentPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsRespectExcellentCustomerServiceBehaviorsHospitalityZoneHandle GuestDisappointmentswith H.E.A.R.TUniformKudosBeWelcomingAnticipateNeedsTeamworkPoorCustomerServiceBehaviorsKnowledgeis PowerCheck for"My Club"rewards21 Daysto Form aGoodHabit

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Think
  2. I
  3. Great Service for All
  4. E
  5. Teamwork Poor Customer Service Behaviors
  6. Great Service for All
  7. Teamwork Excellent Customer Service Behaviors
  8. Warm Tone
  9. Recognize Your Coworkers
  10. Spot Issues
  11. Integrity Poor Customer Service Behaviors
  12. Assist People with Disabilities
  13. Respect Poor Customer Service Behaviors
  14. T
  15. R.I.T.E.
  16. Phone Etiquette
  17. Uniform
  18. Chewing Gum/Eating Food
  19. Saphire
  20. Integrity Excellent Customer Service Behaviors
  21. Challenging Customers
  22. Positive Attitude & Approach
  23. R
  24. Do
  25. No Personal Cell Phones on the Floor
  26. Say
  27. Be Friendly
  28. Issues as Opportunities
  29. Ask
  30. Purpose
  31. Be Proactive
  32. Excellent Poor Customer Service Behaviors
  33. Excellent Customer Service Behaviors
  34. Respect Excellent Customer Service Behaviors
  35. Hospitality Zone
  36. Handle Guest Disappointments with H.E.A.R.T
  37. Uniform
  38. Kudos
  39. Be Welcoming
  40. Anticipate Needs
  41. Teamwork Poor Customer Service Behaviors
  42. Knowledge is Power
  43. Check for "My Club" rewards
  44. 21 Days to Form a Good Habit