AskHandle GuestDisappointmentswith H.E.A.R.TPhoneEtiquetteSpotIssuesEThinkIBeFriendlyUniformGreatServicefor AllR.I.T.E.Issues asOpportunitiesHospitalityZoneAnticipateNeedsRecognizeYourCoworkersTeamworkPoorCustomerServiceBehaviorsUniformRespectExcellentCustomerServiceBehaviorsSaphireChewingGum/EatingFoodTeamworkPoorCustomerServiceBehaviorsGreatServicefor AllAssistPeoplewithDisabilities21 Daysto Form aGoodHabitKudosTBeProactiveNoPersonalCell Phoneson the FloorBeWelcomingWarmToneChallengingCustomersPurposeIntegrityExcellentCustomerServiceBehaviorsSayDoExcellentPoorCustomerServiceBehaviorsKnowledgeis PowerRespectPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsTeamworkExcellentCustomerServiceBehaviorsRIntegrityPoorCustomerServiceBehaviorsPositiveAttitude &ApproachAskHandle GuestDisappointmentswith H.E.A.R.TPhoneEtiquetteSpotIssuesEThinkIBeFriendlyUniformGreatServicefor AllR.I.T.E.Issues asOpportunitiesHospitalityZoneAnticipateNeedsRecognizeYourCoworkersTeamworkPoorCustomerServiceBehaviorsUniformRespectExcellentCustomerServiceBehaviorsSaphireChewingGum/EatingFoodTeamworkPoorCustomerServiceBehaviorsGreatServicefor AllAssistPeoplewithDisabilities21 Daysto Form aGoodHabitKudosTBeProactiveNoPersonalCell Phoneson the FloorBeWelcomingWarmToneChallengingCustomersPurposeIntegrityExcellentCustomerServiceBehaviorsSayDoExcellentPoorCustomerServiceBehaviorsKnowledgeis PowerRespectPoorCustomerServiceBehaviorsExcellentCustomerServiceBehaviorsCheck for"My Club"rewardsTeamworkExcellentCustomerServiceBehaviorsRIntegrityPoorCustomerServiceBehaviorsPositiveAttitude &Approach

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask
  2. Handle Guest Disappointments with H.E.A.R.T
  3. Phone Etiquette
  4. Spot Issues
  5. E
  6. Think
  7. I
  8. Be Friendly
  9. Uniform
  10. Great Service for All
  11. R.I.T.E.
  12. Issues as Opportunities
  13. Hospitality Zone
  14. Anticipate Needs
  15. Recognize Your Coworkers
  16. Teamwork Poor Customer Service Behaviors
  17. Uniform
  18. Respect Excellent Customer Service Behaviors
  19. Saphire
  20. Chewing Gum/Eating Food
  21. Teamwork Poor Customer Service Behaviors
  22. Great Service for All
  23. Assist People with Disabilities
  24. 21 Days to Form a Good Habit
  25. Kudos
  26. T
  27. Be Proactive
  28. No Personal Cell Phones on the Floor
  29. Be Welcoming
  30. Warm Tone
  31. Challenging Customers
  32. Purpose
  33. Integrity Excellent Customer Service Behaviors
  34. Say
  35. Do
  36. Excellent Poor Customer Service Behaviors
  37. Knowledge is Power
  38. Respect Poor Customer Service Behaviors
  39. Excellent Customer Service Behaviors
  40. Check for "My Club" rewards
  41. Teamwork Excellent Customer Service Behaviors
  42. R
  43. Integrity Poor Customer Service Behaviors
  44. Positive Attitude & Approach