RecognizeYourCoworkersTeamworkPoorCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsExcellentPoorCustomerServiceBehaviorsUniformAnticipateNeedsETeamworkExcellentCustomerServiceBehaviorsRWarmToneTeamworkPoorCustomerServiceBehaviorsCheck for"My Club"rewardsPhoneEtiquetteChallengingCustomersBeProactiveIssues asOpportunitiesT21 Daysto Form aGoodHabitPositiveAttitude &ApproachThinkIntegrityExcellentCustomerServiceBehaviorsDoHospitalityZoneRespectExcellentCustomerServiceBehaviorsUniformNoPersonalCell Phoneson the FloorBeWelcomingPurposeChewingGum/EatingFoodR.I.T.E.BeFriendlyKudosSayExcellentCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TKnowledgeis PowerAskRespectPoorCustomerServiceBehaviorsSpotIssuesAssistPeoplewithDisabilitiesISaphireGreatServicefor AllGreatServicefor AllRecognizeYourCoworkersTeamworkPoorCustomerServiceBehaviorsIntegrityPoorCustomerServiceBehaviorsExcellentPoorCustomerServiceBehaviorsUniformAnticipateNeedsETeamworkExcellentCustomerServiceBehaviorsRWarmToneTeamworkPoorCustomerServiceBehaviorsCheck for"My Club"rewardsPhoneEtiquetteChallengingCustomersBeProactiveIssues asOpportunitiesT21 Daysto Form aGoodHabitPositiveAttitude &ApproachThinkIntegrityExcellentCustomerServiceBehaviorsDoHospitalityZoneRespectExcellentCustomerServiceBehaviorsUniformNoPersonalCell Phoneson the FloorBeWelcomingPurposeChewingGum/EatingFoodR.I.T.E.BeFriendlyKudosSayExcellentCustomerServiceBehaviorsHandle GuestDisappointmentswith H.E.A.R.TKnowledgeis PowerAskRespectPoorCustomerServiceBehaviorsSpotIssuesAssistPeoplewithDisabilitiesISaphireGreatServicefor AllGreatServicefor All

Customer Service Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize Your Coworkers
  2. Teamwork Poor Customer Service Behaviors
  3. Integrity Poor Customer Service Behaviors
  4. Excellent Poor Customer Service Behaviors
  5. Uniform
  6. Anticipate Needs
  7. E
  8. Teamwork Excellent Customer Service Behaviors
  9. R
  10. Warm Tone
  11. Teamwork Poor Customer Service Behaviors
  12. Check for "My Club" rewards
  13. Phone Etiquette
  14. Challenging Customers
  15. Be Proactive
  16. Issues as Opportunities
  17. T
  18. 21 Days to Form a Good Habit
  19. Positive Attitude & Approach
  20. Think
  21. Integrity Excellent Customer Service Behaviors
  22. Do
  23. Hospitality Zone
  24. Respect Excellent Customer Service Behaviors
  25. Uniform
  26. No Personal Cell Phones on the Floor
  27. Be Welcoming
  28. Purpose
  29. Chewing Gum/Eating Food
  30. R.I.T.E.
  31. Be Friendly
  32. Kudos
  33. Say
  34. Excellent Customer Service Behaviors
  35. Handle Guest Disappointments with H.E.A.R.T
  36. Knowledge is Power
  37. Ask
  38. Respect Poor Customer Service Behaviors
  39. Spot Issues
  40. Assist People with Disabilities
  41. I
  42. Saphire
  43. Great Service for All
  44. Great Service for All