Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provided the best "Welcome" Experience I can to a customer. (Date and Time on Worksheet)
2. Assisted a teammate in Global or Team Chat (MAX Link for answer, date and time on Worksheet)
3. Maintained an AHT of 395 or less for an entire day (date on worksheet)
4. Signed into CISCO at least 2 minutes before start of every shift this week
5. Volunteered for a Holiday Shift or Extra Hours in February
6. Told a customer how much we valued their business (date and time on worksheet)
7. Received 10 "No's" on Insurance Referral Opportunities Today (Date on Worksheet)
8. Asked a customer if I had provided the advice and guidance they needed. (Date and Time on Worksheet)
9. Kept my ADH at 91% or above every day this week
10. Received 2 or more customer compliment voicemails to my TSM this week
11. Did not contact help desk for anything other than Sr. Only procedure or escalation (Date on Worksheet)
12. Used the word "Fantastic" on a call (date and time on Worksheet)
13. Said something positive and encouraging to a colleague
14. Asked a business owner if they needed to update/add new employee cards (Date and Time on Worksheet)
15. Found a colleague with a February Birthday (colleague's name on Worksheet)
16. Logged in to Tableau to check on my performance every day this week
17. Sent a referral to sales (Date and Time on Worksheet)
18. Earned an Insurance Referral (Date and Time on Worksheet)
19. Logged into Gamification to check my Stats every day this week (Please add Weekly Stats on Worksheet)
20. Reviewed a customer's DDA to see how we can help them make/save money. (Date and Time on Worksheet)
21. Used the word "Excellent" on a call (date and time on worksheet)
22. Kept my AHT under 400 for the entire week
23. Performed the BEST 4-Core behaviors I could on a call (Date and Time on Worksheet)
24. Said something positive and encouraging to a customer (date and time on worksheet)
25. Looked at the BT tab and let a customer know about their promo opportunity (Date and Time on Worksheet)
26. Stayed under 15 seconds of ACW every day this week
27. Checked my Outlook for Urgent Alert updates or emails from my TSM every day this week
28. Maintained a 93% ADH or higher for an entire day (date on worksheet)
29. Made sure to use the word "Assist" in my Plus One (Date and Time on Worksheet)
30. Avoided ACW all day (Date on worksheet)
31. Confidently let the customer know they were in good hands (date and time on worksheet)
32. De-Escalated a call to avoid a supervisor escalation (date and time on worksheet)
33. Asked an authorized user if they ever thought about applying for their own card (date & time on worksheet)
34. Verified a Procedure in a MAX Article (Date and Time on Worksheet)
35. Held my Breaks/Lunches to 15 and 30 minutes all week
36. Had an amazing Thank You to a customer at the end of a call (Date and Time on Worksheet)
37. Came to work on time for all scheduled days this week
38. Showed the best empathy to our customer that I could (date and time on worksheet)
39. Went to lunch and breaks on time all day (date on worksheet)