Greetpatients asyou passthem in clinicManage-upanotherteammember topatientIntroduceyourself toeverypatientThankpatient fortheirpatienceAcknowledgepatient'squestionsExplainnext stepsto patientAcknowledgepatient'semotionsExplainclinicpolicies /procedures"Is thereanythingelse I canhelp you withtoday?"Thank thepatient fortheircooperationAcknowledgefriends orcompanionswith patientThank thepatient forsharing theirconcerns andquestionsManage upanotherdepartmentProvideduration ofappointmentsExplainyour rolein caringfor patientManage-upyourself topatientMake eyecontactand smileIntroducepatient toequipment orenvironmentProvidetimeline forprocedure/nextstepsProvidedurationof waittimesThankpatient forchoosingour clinicAcknowledgepatient'sconcernsIntroduceways to stayconnected(i.e.MyChart)IntroduceotherteammembersGreetpatients asyou passthem in clinicManage-upanotherteammember topatientIntroduceyourself toeverypatientThankpatient fortheirpatienceAcknowledgepatient'squestionsExplainnext stepsto patientAcknowledgepatient'semotionsExplainclinicpolicies /procedures"Is thereanythingelse I canhelp you withtoday?"Thank thepatient fortheircooperationAcknowledgefriends orcompanionswith patientThank thepatient forsharing theirconcerns andquestionsManage upanotherdepartmentProvideduration ofappointmentsExplainyour rolein caringfor patientManage-upyourself topatientMake eyecontactand smileIntroducepatient toequipment orenvironmentProvidetimeline forprocedure/nextstepsProvidedurationof waittimesThankpatient forchoosingour clinicAcknowledgepatient'sconcernsIntroduceways to stayconnected(i.e.MyChart)Introduceotherteammembers

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet patients as you pass them in clinic
  2. Manage-up another team member to patient
  3. Introduce yourself to every patient
  4. Thank patient for their patience
  5. Acknowledge patient's questions
  6. Explain next steps to patient
  7. Acknowledge patient's emotions
  8. Explain clinic policies / procedures
  9. "Is there anything else I can help you with today?"
  10. Thank the patient for their cooperation
  11. Acknowledge friends or companions with patient
  12. Thank the patient for sharing their concerns and questions
  13. Manage up another department
  14. Provide duration of appointments
  15. Explain your role in caring for patient
  16. Manage-up yourself to patient
  17. Make eye contact and smile
  18. Introduce patient to equipment or environment
  19. Provide timeline for procedure/next steps
  20. Provide duration of wait times
  21. Thank patient for choosing our clinic
  22. Acknowledge patient's concerns
  23. Introduce ways to stay connected (i.e. MyChart)
  24. Introduce other team members