Provideduration ofappointmentsExplainyour rolein caringfor patientManage-upyourself topatientThank thepatient fortheircooperation"Is thereanythingelse I canhelp you withtoday?"Explainclinicpolicies /proceduresManage-upanotherteammember topatientMake eyecontactand smileIntroduceotherteammembersIntroduceyourself toeverypatientThankpatient forchoosingour clinicAcknowledgepatient'squestionsManage upanotherdepartmentThank thepatient forsharing theirconcerns andquestionsThankpatient fortheirpatienceIntroduceways to stayconnected(i.e.MyChart)Providetimeline forprocedure/nextstepsAcknowledgefriends orcompanionswith patientAcknowledgepatient'sconcernsProvidedurationof waittimesAcknowledgepatient'semotionsIntroducepatient toequipment orenvironmentGreetpatients asyou passthem in clinicExplainnext stepsto patientProvideduration ofappointmentsExplainyour rolein caringfor patientManage-upyourself topatientThank thepatient fortheircooperation"Is thereanythingelse I canhelp you withtoday?"Explainclinicpolicies /proceduresManage-upanotherteammember topatientMake eyecontactand smileIntroduceotherteammembersIntroduceyourself toeverypatientThankpatient forchoosingour clinicAcknowledgepatient'squestionsManage upanotherdepartmentThank thepatient forsharing theirconcerns andquestionsThankpatient fortheirpatienceIntroduceways to stayconnected(i.e.MyChart)Providetimeline forprocedure/nextstepsAcknowledgefriends orcompanionswith patientAcknowledgepatient'sconcernsProvidedurationof waittimesAcknowledgepatient'semotionsIntroducepatient toequipment orenvironmentGreetpatients asyou passthem in clinicExplainnext stepsto patient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide duration of appointments
  2. Explain your role in caring for patient
  3. Manage-up yourself to patient
  4. Thank the patient for their cooperation
  5. "Is there anything else I can help you with today?"
  6. Explain clinic policies / procedures
  7. Manage-up another team member to patient
  8. Make eye contact and smile
  9. Introduce other team members
  10. Introduce yourself to every patient
  11. Thank patient for choosing our clinic
  12. Acknowledge patient's questions
  13. Manage up another department
  14. Thank the patient for sharing their concerns and questions
  15. Thank patient for their patience
  16. Introduce ways to stay connected (i.e. MyChart)
  17. Provide timeline for procedure/next steps
  18. Acknowledge friends or companions with patient
  19. Acknowledge patient's concerns
  20. Provide duration of wait times
  21. Acknowledge patient's emotions
  22. Introduce patient to equipment or environment
  23. Greet patients as you pass them in clinic
  24. Explain next steps to patient