Explainnext stepsto patientIntroduceways to stayconnected(i.e.MyChart)Manage-upyourself topatientAcknowledgepatient'sconcerns"Is thereanythingelse I canhelp you withtoday?"Thankpatient forchoosingour clinicIntroduceyourself toeverypatientIntroduceotherteammembersAcknowledgepatient'semotionsThank thepatient fortheircooperationGreetpatients asyou passthem in clinicExplainyour rolein caringfor patientAcknowledgepatient'squestionsIntroducepatient toequipment orenvironmentProvideduration ofappointmentsThankpatient fortheirpatienceManage upanotherdepartmentThank thepatient forsharing theirconcerns andquestionsMake eyecontactand smileProvidedurationof waittimesExplainclinicpolicies /proceduresProvidetimeline forprocedure/nextstepsManage-upanotherteammember topatientAcknowledgefriends orcompanionswith patientExplainnext stepsto patientIntroduceways to stayconnected(i.e.MyChart)Manage-upyourself topatientAcknowledgepatient'sconcerns"Is thereanythingelse I canhelp you withtoday?"Thankpatient forchoosingour clinicIntroduceyourself toeverypatientIntroduceotherteammembersAcknowledgepatient'semotionsThank thepatient fortheircooperationGreetpatients asyou passthem in clinicExplainyour rolein caringfor patientAcknowledgepatient'squestionsIntroducepatient toequipment orenvironmentProvideduration ofappointmentsThankpatient fortheirpatienceManage upanotherdepartmentThank thepatient forsharing theirconcerns andquestionsMake eyecontactand smileProvidedurationof waittimesExplainclinicpolicies /proceduresProvidetimeline forprocedure/nextstepsManage-upanotherteammember topatientAcknowledgefriends orcompanionswith patient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain next steps to patient
  2. Introduce ways to stay connected (i.e. MyChart)
  3. Manage-up yourself to patient
  4. Acknowledge patient's concerns
  5. "Is there anything else I can help you with today?"
  6. Thank patient for choosing our clinic
  7. Introduce yourself to every patient
  8. Introduce other team members
  9. Acknowledge patient's emotions
  10. Thank the patient for their cooperation
  11. Greet patients as you pass them in clinic
  12. Explain your role in caring for patient
  13. Acknowledge patient's questions
  14. Introduce patient to equipment or environment
  15. Provide duration of appointments
  16. Thank patient for their patience
  17. Manage up another department
  18. Thank the patient for sharing their concerns and questions
  19. Make eye contact and smile
  20. Provide duration of wait times
  21. Explain clinic policies / procedures
  22. Provide timeline for procedure/next steps
  23. Manage-up another team member to patient
  24. Acknowledge friends or companions with patient