Make eyecontactand smileIntroducepatient toequipment orenvironment"Is thereanythingelse I canhelp you withtoday?"Explainyour rolein caringfor patientIntroduceyourself toeverypatientThankpatient fortheirpatienceManage upanotherdepartmentThankpatient forchoosingour clinicAcknowledgepatient'squestionsProvidedurationof waittimesAcknowledgefriends orcompanionswith patientThank thepatient forsharing theirconcerns andquestionsIntroduceways to stayconnected(i.e.MyChart)Providetimeline forprocedure/nextstepsAcknowledgepatient'semotionsAcknowledgepatient'sconcernsProvideduration ofappointmentsExplainclinicpolicies /proceduresGreetpatients asyou passthem in clinicIntroduceotherteammembersExplainnext stepsto patientThank thepatient fortheircooperationManage-upyourself topatientManage-upanotherteammember topatientMake eyecontactand smileIntroducepatient toequipment orenvironment"Is thereanythingelse I canhelp you withtoday?"Explainyour rolein caringfor patientIntroduceyourself toeverypatientThankpatient fortheirpatienceManage upanotherdepartmentThankpatient forchoosingour clinicAcknowledgepatient'squestionsProvidedurationof waittimesAcknowledgefriends orcompanionswith patientThank thepatient forsharing theirconcerns andquestionsIntroduceways to stayconnected(i.e.MyChart)Providetimeline forprocedure/nextstepsAcknowledgepatient'semotionsAcknowledgepatient'sconcernsProvideduration ofappointmentsExplainclinicpolicies /proceduresGreetpatients asyou passthem in clinicIntroduceotherteammembersExplainnext stepsto patientThank thepatient fortheircooperationManage-upyourself topatientManage-upanotherteammember topatient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make eye contact and smile
  2. Introduce patient to equipment or environment
  3. "Is there anything else I can help you with today?"
  4. Explain your role in caring for patient
  5. Introduce yourself to every patient
  6. Thank patient for their patience
  7. Manage up another department
  8. Thank patient for choosing our clinic
  9. Acknowledge patient's questions
  10. Provide duration of wait times
  11. Acknowledge friends or companions with patient
  12. Thank the patient for sharing their concerns and questions
  13. Introduce ways to stay connected (i.e. MyChart)
  14. Provide timeline for procedure/next steps
  15. Acknowledge patient's emotions
  16. Acknowledge patient's concerns
  17. Provide duration of appointments
  18. Explain clinic policies / procedures
  19. Greet patients as you pass them in clinic
  20. Introduce other team members
  21. Explain next steps to patient
  22. Thank the patient for their cooperation
  23. Manage-up yourself to patient
  24. Manage-up another team member to patient