Acknowledge patient's emotions Explain next steps to patient Provide duration of appointments "Is there anything else I can help you with today?" Thank the patient for sharing their concerns and questions Thank patient for their patience Introduce yourself to every patient Introduce other team members Greet patients as you pass them in clinic Acknowledge patient's concerns Make eye contact and smile Acknowledge patient's questions Introduce patient to equipment or environment Thank the patient for their cooperation Provide timeline for procedure/next steps Manage up another department Manage-up another team member to patient Explain your role in caring for patient Introduce ways to stay connected (i.e. MyChart) Explain clinic policies / procedures Acknowledge friends or companions with patient Manage- up yourself to patient Provide duration of wait times Thank patient for choosing our clinic Acknowledge patient's emotions Explain next steps to patient Provide duration of appointments "Is there anything else I can help you with today?" Thank the patient for sharing their concerns and questions Thank patient for their patience Introduce yourself to every patient Introduce other team members Greet patients as you pass them in clinic Acknowledge patient's concerns Make eye contact and smile Acknowledge patient's questions Introduce patient to equipment or environment Thank the patient for their cooperation Provide timeline for procedure/next steps Manage up another department Manage-up another team member to patient Explain your role in caring for patient Introduce ways to stay connected (i.e. MyChart) Explain clinic policies / procedures Acknowledge friends or companions with patient Manage- up yourself to patient Provide duration of wait times Thank patient for choosing our clinic
(Print)
Acknowledge patient's emotions
Explain next steps to patient
Provide duration of appointments
"Is there anything else I can help you with today?"
Thank the patient for sharing their concerns and questions
Thank patient for their patience
Introduce yourself to every patient
Introduce other team members
Greet patients as you pass them in clinic
Acknowledge patient's concerns
Make eye contact and smile
Acknowledge patient's questions
Introduce patient to equipment or environment
Thank the patient for their cooperation
Provide timeline for procedure/next steps
Manage up another department
Manage-up another team member to patient
Explain your role in caring for patient
Introduce ways to stay connected (i.e. MyChart)
Explain clinic policies / procedures
Acknowledge friends or companions with patient
Manage-up yourself to patient
Provide duration of wait times
Thank patient for choosing our clinic
