Greetpatients asyou passthem in clinicAcknowledgepatient'squestionsAcknowledgefriends orcompanionswith patientProvideduration ofappointmentsIntroducepatient toequipment orenvironmentManage-upanotherteammember topatientExplainnext stepsto patient"Is thereanythingelse I canhelp you withtoday?"Thankpatient forchoosingour clinicIntroduceways to stayconnected(i.e.MyChart)Introduceyourself toeverypatientExplainclinicpolicies /proceduresThank thepatient fortheircooperationThankpatient fortheirpatienceIntroduceotherteammembersThank thepatient forsharing theirconcerns andquestionsAcknowledgepatient'semotionsProvidedurationof waittimesManage-upyourself topatientMake eyecontactand smileManage upanotherdepartmentAcknowledgepatient'sconcernsProvidetimeline forprocedure/nextstepsExplainyour rolein caringfor patientGreetpatients asyou passthem in clinicAcknowledgepatient'squestionsAcknowledgefriends orcompanionswith patientProvideduration ofappointmentsIntroducepatient toequipment orenvironmentManage-upanotherteammember topatientExplainnext stepsto patient"Is thereanythingelse I canhelp you withtoday?"Thankpatient forchoosingour clinicIntroduceways to stayconnected(i.e.MyChart)Introduceyourself toeverypatientExplainclinicpolicies /proceduresThank thepatient fortheircooperationThankpatient fortheirpatienceIntroduceotherteammembersThank thepatient forsharing theirconcerns andquestionsAcknowledgepatient'semotionsProvidedurationof waittimesManage-upyourself topatientMake eyecontactand smileManage upanotherdepartmentAcknowledgepatient'sconcernsProvidetimeline forprocedure/nextstepsExplainyour rolein caringfor patient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet patients as you pass them in clinic
  2. Acknowledge patient's questions
  3. Acknowledge friends or companions with patient
  4. Provide duration of appointments
  5. Introduce patient to equipment or environment
  6. Manage-up another team member to patient
  7. Explain next steps to patient
  8. "Is there anything else I can help you with today?"
  9. Thank patient for choosing our clinic
  10. Introduce ways to stay connected (i.e. MyChart)
  11. Introduce yourself to every patient
  12. Explain clinic policies / procedures
  13. Thank the patient for their cooperation
  14. Thank patient for their patience
  15. Introduce other team members
  16. Thank the patient for sharing their concerns and questions
  17. Acknowledge patient's emotions
  18. Provide duration of wait times
  19. Manage-up yourself to patient
  20. Make eye contact and smile
  21. Manage up another department
  22. Acknowledge patient's concerns
  23. Provide timeline for procedure/next steps
  24. Explain your role in caring for patient