Introducepatient toequipment orenvironmentAcknowledgefriends orcompanionswith patientThankpatient forchoosingour clinicGreetpatients asyou passthem in clinicManage-upyourself topatientIntroduceways to stayconnected(i.e.MyChart)Thank thepatient fortheircooperationExplainnext stepsto patientThank thepatient forsharing theirconcerns andquestionsProvideduration ofappointmentsProvidedurationof waittimesIntroduceyourself toeverypatientIntroduceotherteammembersProvidetimeline forprocedure/nextstepsManage-upanotherteammember topatientMake eyecontactand smileAcknowledgepatient'semotions"Is thereanythingelse I canhelp you withtoday?"Explainclinicpolicies /proceduresManage upanotherdepartmentExplainyour rolein caringfor patientThankpatient fortheirpatienceAcknowledgepatient'sconcernsAcknowledgepatient'squestionsIntroducepatient toequipment orenvironmentAcknowledgefriends orcompanionswith patientThankpatient forchoosingour clinicGreetpatients asyou passthem in clinicManage-upyourself topatientIntroduceways to stayconnected(i.e.MyChart)Thank thepatient fortheircooperationExplainnext stepsto patientThank thepatient forsharing theirconcerns andquestionsProvideduration ofappointmentsProvidedurationof waittimesIntroduceyourself toeverypatientIntroduceotherteammembersProvidetimeline forprocedure/nextstepsManage-upanotherteammember topatientMake eyecontactand smileAcknowledgepatient'semotions"Is thereanythingelse I canhelp you withtoday?"Explainclinicpolicies /proceduresManage upanotherdepartmentExplainyour rolein caringfor patientThankpatient fortheirpatienceAcknowledgepatient'sconcernsAcknowledgepatient'squestions

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce patient to equipment or environment
  2. Acknowledge friends or companions with patient
  3. Thank patient for choosing our clinic
  4. Greet patients as you pass them in clinic
  5. Manage-up yourself to patient
  6. Introduce ways to stay connected (i.e. MyChart)
  7. Thank the patient for their cooperation
  8. Explain next steps to patient
  9. Thank the patient for sharing their concerns and questions
  10. Provide duration of appointments
  11. Provide duration of wait times
  12. Introduce yourself to every patient
  13. Introduce other team members
  14. Provide timeline for procedure/next steps
  15. Manage-up another team member to patient
  16. Make eye contact and smile
  17. Acknowledge patient's emotions
  18. "Is there anything else I can help you with today?"
  19. Explain clinic policies / procedures
  20. Manage up another department
  21. Explain your role in caring for patient
  22. Thank patient for their patience
  23. Acknowledge patient's concerns
  24. Acknowledge patient's questions