Explainyour rolein caringfor patientAcknowledgepatient'squestionsThankpatient forchoosingour clinicAcknowledgepatient'sconcernsThankpatient fortheirpatienceIntroduceways to stayconnected(i.e.MyChart)Introducepatient toequipment orenvironmentIntroduceyourself toeverypatient"Is thereanythingelse I canhelp you withtoday?"IntroduceotherteammembersManage-upyourself topatientProvideduration ofappointmentsExplainclinicpolicies /proceduresAcknowledgepatient'semotionsThank thepatient forsharing theirconcerns andquestionsManage-upanotherteammember topatientGreetpatients asyou passthem in clinicManage upanotherdepartmentProvidetimeline forprocedure/nextstepsThank thepatient fortheircooperationProvidedurationof waittimesExplainnext stepsto patientMake eyecontactand smileAcknowledgefriends orcompanionswith patientExplainyour rolein caringfor patientAcknowledgepatient'squestionsThankpatient forchoosingour clinicAcknowledgepatient'sconcernsThankpatient fortheirpatienceIntroduceways to stayconnected(i.e.MyChart)Introducepatient toequipment orenvironmentIntroduceyourself toeverypatient"Is thereanythingelse I canhelp you withtoday?"IntroduceotherteammembersManage-upyourself topatientProvideduration ofappointmentsExplainclinicpolicies /proceduresAcknowledgepatient'semotionsThank thepatient forsharing theirconcerns andquestionsManage-upanotherteammember topatientGreetpatients asyou passthem in clinicManage upanotherdepartmentProvidetimeline forprocedure/nextstepsThank thepatient fortheircooperationProvidedurationof waittimesExplainnext stepsto patientMake eyecontactand smileAcknowledgefriends orcompanionswith patient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain your role in caring for patient
  2. Acknowledge patient's questions
  3. Thank patient for choosing our clinic
  4. Acknowledge patient's concerns
  5. Thank patient for their patience
  6. Introduce ways to stay connected (i.e. MyChart)
  7. Introduce patient to equipment or environment
  8. Introduce yourself to every patient
  9. "Is there anything else I can help you with today?"
  10. Introduce other team members
  11. Manage-up yourself to patient
  12. Provide duration of appointments
  13. Explain clinic policies / procedures
  14. Acknowledge patient's emotions
  15. Thank the patient for sharing their concerns and questions
  16. Manage-up another team member to patient
  17. Greet patients as you pass them in clinic
  18. Manage up another department
  19. Provide timeline for procedure/next steps
  20. Thank the patient for their cooperation
  21. Provide duration of wait times
  22. Explain next steps to patient
  23. Make eye contact and smile
  24. Acknowledge friends or companions with patient