Acknowledgepatient'squestionsExplainyour rolein caringfor patient"Is thereanythingelse I canhelp you withtoday?"Explainclinicpolicies /proceduresManage-upyourself topatientAcknowledgefriends orcompanionswith patientProvideduration ofappointmentsIntroducepatient toequipment orenvironmentProvidetimeline forprocedure/nextstepsMake eyecontactand smileAcknowledgepatient'sconcernsIntroduceotherteammembersThank thepatient forsharing theirconcerns andquestionsAcknowledgepatient'semotionsIntroduceways to stayconnected(i.e.MyChart)Manage-upanotherteammember topatientThankpatient fortheirpatienceProvidedurationof waittimesManage upanotherdepartmentThankpatient forchoosingour clinicThank thepatient fortheircooperationGreetpatients asyou passthem in clinicIntroduceyourself toeverypatientExplainnext stepsto patientAcknowledgepatient'squestionsExplainyour rolein caringfor patient"Is thereanythingelse I canhelp you withtoday?"Explainclinicpolicies /proceduresManage-upyourself topatientAcknowledgefriends orcompanionswith patientProvideduration ofappointmentsIntroducepatient toequipment orenvironmentProvidetimeline forprocedure/nextstepsMake eyecontactand smileAcknowledgepatient'sconcernsIntroduceotherteammembersThank thepatient forsharing theirconcerns andquestionsAcknowledgepatient'semotionsIntroduceways to stayconnected(i.e.MyChart)Manage-upanotherteammember topatientThankpatient fortheirpatienceProvidedurationof waittimesManage upanotherdepartmentThankpatient forchoosingour clinicThank thepatient fortheircooperationGreetpatients asyou passthem in clinicIntroduceyourself toeverypatientExplainnext stepsto patient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge patient's questions
  2. Explain your role in caring for patient
  3. "Is there anything else I can help you with today?"
  4. Explain clinic policies / procedures
  5. Manage-up yourself to patient
  6. Acknowledge friends or companions with patient
  7. Provide duration of appointments
  8. Introduce patient to equipment or environment
  9. Provide timeline for procedure/next steps
  10. Make eye contact and smile
  11. Acknowledge patient's concerns
  12. Introduce other team members
  13. Thank the patient for sharing their concerns and questions
  14. Acknowledge patient's emotions
  15. Introduce ways to stay connected (i.e. MyChart)
  16. Manage-up another team member to patient
  17. Thank patient for their patience
  18. Provide duration of wait times
  19. Manage up another department
  20. Thank patient for choosing our clinic
  21. Thank the patient for their cooperation
  22. Greet patients as you pass them in clinic
  23. Introduce yourself to every patient
  24. Explain next steps to patient