IntroduceotherteammembersExplainnext stepsto patientManage upanotherdepartmentProvideduration ofappointmentsExplainyour rolein caringfor patientExplainclinicpolicies /proceduresManage-upanotherteammember topatientMake eyecontactand smileAcknowledgefriends orcompanionswith patientAcknowledgepatient'sconcernsIntroducepatient toequipment orenvironmentAcknowledgepatient'squestionsThankpatient fortheirpatienceAcknowledgepatient'semotionsIntroduceways to stayconnected(i.e.MyChart)Manage-upyourself topatientProvidedurationof waittimesThank thepatient fortheircooperationThank thepatient forsharing theirconcerns andquestionsIntroduceyourself toeverypatientProvidetimeline forprocedure/nextstepsGreetpatients asyou passthem in clinic"Is thereanythingelse I canhelp you withtoday?"Thankpatient forchoosingour clinicIntroduceotherteammembersExplainnext stepsto patientManage upanotherdepartmentProvideduration ofappointmentsExplainyour rolein caringfor patientExplainclinicpolicies /proceduresManage-upanotherteammember topatientMake eyecontactand smileAcknowledgefriends orcompanionswith patientAcknowledgepatient'sconcernsIntroducepatient toequipment orenvironmentAcknowledgepatient'squestionsThankpatient fortheirpatienceAcknowledgepatient'semotionsIntroduceways to stayconnected(i.e.MyChart)Manage-upyourself topatientProvidedurationof waittimesThank thepatient fortheircooperationThank thepatient forsharing theirconcerns andquestionsIntroduceyourself toeverypatientProvidetimeline forprocedure/nextstepsGreetpatients asyou passthem in clinic"Is thereanythingelse I canhelp you withtoday?"Thankpatient forchoosingour clinic

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce other team members
  2. Explain next steps to patient
  3. Manage up another department
  4. Provide duration of appointments
  5. Explain your role in caring for patient
  6. Explain clinic policies / procedures
  7. Manage-up another team member to patient
  8. Make eye contact and smile
  9. Acknowledge friends or companions with patient
  10. Acknowledge patient's concerns
  11. Introduce patient to equipment or environment
  12. Acknowledge patient's questions
  13. Thank patient for their patience
  14. Acknowledge patient's emotions
  15. Introduce ways to stay connected (i.e. MyChart)
  16. Manage-up yourself to patient
  17. Provide duration of wait times
  18. Thank the patient for their cooperation
  19. Thank the patient for sharing their concerns and questions
  20. Introduce yourself to every patient
  21. Provide timeline for procedure/next steps
  22. Greet patients as you pass them in clinic
  23. "Is there anything else I can help you with today?"
  24. Thank patient for choosing our clinic