Thank thepatient forsharing theirconcerns andquestionsGreetpatients asyou passthem in clinicProvidedurationof waittimesIntroduceways to stayconnected(i.e.MyChart)Explainclinicpolicies /proceduresMake eyecontactand smileManage upanotherdepartmentManage-upanotherteammember topatientExplainyour rolein caringfor patientProvidetimeline forprocedure/nextstepsIntroduceotherteammembersThankpatient fortheirpatience"Is thereanythingelse I canhelp you withtoday?"Thank thepatient fortheircooperationAcknowledgepatient'sconcernsIntroduceyourself toeverypatientIntroducepatient toequipment orenvironmentManage-upyourself topatientAcknowledgepatient'semotionsAcknowledgepatient'squestionsProvideduration ofappointmentsAcknowledgefriends orcompanionswith patientThankpatient forchoosingour clinicExplainnext stepsto patientThank thepatient forsharing theirconcerns andquestionsGreetpatients asyou passthem in clinicProvidedurationof waittimesIntroduceways to stayconnected(i.e.MyChart)Explainclinicpolicies /proceduresMake eyecontactand smileManage upanotherdepartmentManage-upanotherteammember topatientExplainyour rolein caringfor patientProvidetimeline forprocedure/nextstepsIntroduceotherteammembersThankpatient fortheirpatience"Is thereanythingelse I canhelp you withtoday?"Thank thepatient fortheircooperationAcknowledgepatient'sconcernsIntroduceyourself toeverypatientIntroducepatient toequipment orenvironmentManage-upyourself topatientAcknowledgepatient'semotionsAcknowledgepatient'squestionsProvideduration ofappointmentsAcknowledgefriends orcompanionswith patientThankpatient forchoosingour clinicExplainnext stepsto patient

AIDET BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the patient for sharing their concerns and questions
  2. Greet patients as you pass them in clinic
  3. Provide duration of wait times
  4. Introduce ways to stay connected (i.e. MyChart)
  5. Explain clinic policies / procedures
  6. Make eye contact and smile
  7. Manage up another department
  8. Manage-up another team member to patient
  9. Explain your role in caring for patient
  10. Provide timeline for procedure/next steps
  11. Introduce other team members
  12. Thank patient for their patience
  13. "Is there anything else I can help you with today?"
  14. Thank the patient for their cooperation
  15. Acknowledge patient's concerns
  16. Introduce yourself to every patient
  17. Introduce patient to equipment or environment
  18. Manage-up yourself to patient
  19. Acknowledge patient's emotions
  20. Acknowledge patient's questions
  21. Provide duration of appointments
  22. Acknowledge friends or companions with patient
  23. Thank patient for choosing our clinic
  24. Explain next steps to patient