"You'reonmute."Questionnaireis wrongSomeoneforgets tomute/unmutesand startstalkingSilentParticipantsDungeons&Dragonsjoke"I don'thaveaccess"(participant)Participantsusing chatShareswrongscreen(participantonly)Recommendanother RCproduct"Sales toldme it does(something itdoesn't do)""This isthe firstI've heardof this"Um, I thinkwescheduledthe wrongclassUh oh,systemissues! (RCor for you)"Is thisbeingrecorded?"NoshowLastminuterequest torescheduleSamequestionsover andoverPMjoins"Can youjust buildit for me?"ParticipantsusingreactionsSomeonerefuses togo offmuteSurprise! Newfeature/processHighlighttheTranscriptfunctionOut-of-scopequestionsNo POC(user oragenttraining)Enoughquestionsto runover timeUse theWhiteboardSomeoneaudiblylaughs atyour jokesUh oh,systemissues!(Customerend)Use theNotesfeatureRefer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app"Surveycommentssay you'reamazingPerfect 10surveys(at least 5returned)Audibleeating orvaping(participant)"You'reonmute."Questionnaireis wrongSomeoneforgets tomute/unmutesand startstalkingSilentParticipantsDungeons&Dragonsjoke"I don'thaveaccess"(participant)Participantsusing chatShareswrongscreen(participantonly)Recommendanother RCproduct"Sales toldme it does(something itdoesn't do)""This isthe firstI've heardof this"Um, I thinkwescheduledthe wrongclassUh oh,systemissues! (RCor for you)"Is thisbeingrecorded?"NoshowLastminuterequest torescheduleSamequestionsover andoverPMjoins"Can youjust buildit for me?"ParticipantsusingreactionsSomeonerefuses togo offmuteSurprise! Newfeature/processHighlighttheTranscriptfunctionOut-of-scopequestionsNo POC(user oragenttraining)Enoughquestionsto runover timeUse theWhiteboardSomeoneaudiblylaughs atyour jokesUh oh,systemissues!(Customerend)Use theNotesfeatureRefer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app"Surveycommentssay you'reamazingPerfect 10surveys(at least 5returned)Audibleeating orvaping(participant)

Training BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You're on mute."
  2. Questionnaire is wrong
  3. Someone forgets to mute/unmutes and starts talking
  4. Silent Participants
  5. Dungeons & Dragons joke
  6. "I don't have access" (participant)
  7. Participants using chat
  8. Shares wrong screen (participant only)
  9. Recommend another RC product
  10. "Sales told me it does (something it doesn't do)"
  11. "This is the first I've heard of this"
  12. Um, I think we scheduled the wrong class
  13. Uh oh, system issues! (RC or for you)
  14. "Is this being recorded?"
  15. No show
  16. Last minute request to reschedule
  17. Same questions over and over
  18. PM joins
  19. "Can you just build it for me?"
  20. Participants using reactions
  21. Someone refuses to go off mute
  22. Surprise! New feature/process
  23. Highlight the Transcript function
  24. Out-of-scope questions
  25. No POC (user or agent training)
  26. Enough questions to run over time
  27. Use the Whiteboard
  28. Someone audibly laughs at your jokes
  29. Uh oh, system issues! (Customer end)
  30. Use the Notes feature
  31. Refer to RingCentral MVP as the pirates favorite app "The Arrrrrgh app"
  32. Survey comments say you're amazing
  33. Perfect 10 surveys (at least 5 returned)
  34. Audible eating or vaping (participant)