Shareswrongscreen(participantonly)Someoneaudiblylaughs atyour jokes"I don'thaveaccess"(participant)PMjoinsSurveycommentssay you'reamazingPerfect 10surveys(at least 5returned)Uh oh,systemissues! (RCor for you)Recommendanother RCproductUse theWhiteboardLastminuterequest torescheduleParticipantsusingreactionsQuestionnaireis wrongSomeoneforgets tomute/unmutesand startstalkingUse theNotesfeature"You'reonmute."Uh oh,systemissues!(Customerend)Participantsusing chatHighlighttheTranscriptfunctionRefer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app"Out-of-scopequestionsSamequestionsover andover"Sales toldme it does(something itdoesn't do)""Can youjust buildit for me?"Um, I thinkwescheduledthe wrongclassAudibleeating orvaping(participant)Someonerefuses togo offmuteEnoughquestionsto runover time"Is thisbeingrecorded?"NoshowNo POC(user oragenttraining)Dungeons&Dragonsjoke"This isthe firstI've heardof this"SilentParticipantsSurprise! Newfeature/processShareswrongscreen(participantonly)Someoneaudiblylaughs atyour jokes"I don'thaveaccess"(participant)PMjoinsSurveycommentssay you'reamazingPerfect 10surveys(at least 5returned)Uh oh,systemissues! (RCor for you)Recommendanother RCproductUse theWhiteboardLastminuterequest torescheduleParticipantsusingreactionsQuestionnaireis wrongSomeoneforgets tomute/unmutesand startstalkingUse theNotesfeature"You'reonmute."Uh oh,systemissues!(Customerend)Participantsusing chatHighlighttheTranscriptfunctionRefer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app"Out-of-scopequestionsSamequestionsover andover"Sales toldme it does(something itdoesn't do)""Can youjust buildit for me?"Um, I thinkwescheduledthe wrongclassAudibleeating orvaping(participant)Someonerefuses togo offmuteEnoughquestionsto runover time"Is thisbeingrecorded?"NoshowNo POC(user oragenttraining)Dungeons&Dragonsjoke"This isthe firstI've heardof this"SilentParticipantsSurprise! Newfeature/process

Training BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shares wrong screen (participant only)
  2. Someone audibly laughs at your jokes
  3. "I don't have access" (participant)
  4. PM joins
  5. Survey comments say you're amazing
  6. Perfect 10 surveys (at least 5 returned)
  7. Uh oh, system issues! (RC or for you)
  8. Recommend another RC product
  9. Use the Whiteboard
  10. Last minute request to reschedule
  11. Participants using reactions
  12. Questionnaire is wrong
  13. Someone forgets to mute/unmutes and starts talking
  14. Use the Notes feature
  15. "You're on mute."
  16. Uh oh, system issues! (Customer end)
  17. Participants using chat
  18. Highlight the Transcript function
  19. Refer to RingCentral MVP as the pirates favorite app "The Arrrrrgh app"
  20. Out-of-scope questions
  21. Same questions over and over
  22. "Sales told me it does (something it doesn't do)"
  23. "Can you just build it for me?"
  24. Um, I think we scheduled the wrong class
  25. Audible eating or vaping (participant)
  26. Someone refuses to go off mute
  27. Enough questions to run over time
  28. "Is this being recorded?"
  29. No show
  30. No POC (user or agent training)
  31. Dungeons & Dragons joke
  32. "This is the first I've heard of this"
  33. Silent Participants
  34. Surprise! New feature/process