Participantsusing chatHighlighttheTranscriptfunctionShareswrongscreen(participantonly)Someoneforgets tomute/unmutesand startstalkingSurprise! Newfeature/processOut-of-scopequestionsSurveycommentssay you'reamazingQuestionnaireis wrongUm, I thinkwescheduledthe wrongclassPerfect 10surveys(at least 5returned)Use theWhiteboardUse theNotesfeatureLastminuterequest toreschedule"You'reonmute."Enoughquestionsto runover time"Can youjust buildit for me?"Someoneaudiblylaughs atyour jokesSilentParticipantsUh oh,systemissues!(Customerend)PMjoinsSomeonerefuses togo offmuteRecommendanother RCproductUh oh,systemissues! (RCor for you)Samequestionsover andoverNoshowAudibleeating orvaping(participant)"Is thisbeingrecorded?"Refer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app""Sales toldme it does(something itdoesn't do)""This isthe firstI've heardof this"ParticipantsusingreactionsDungeons&DragonsjokeNo POC(user oragenttraining)"I don'thaveaccess"(participant)Participantsusing chatHighlighttheTranscriptfunctionShareswrongscreen(participantonly)Someoneforgets tomute/unmutesand startstalkingSurprise! Newfeature/processOut-of-scopequestionsSurveycommentssay you'reamazingQuestionnaireis wrongUm, I thinkwescheduledthe wrongclassPerfect 10surveys(at least 5returned)Use theWhiteboardUse theNotesfeatureLastminuterequest toreschedule"You'reonmute."Enoughquestionsto runover time"Can youjust buildit for me?"Someoneaudiblylaughs atyour jokesSilentParticipantsUh oh,systemissues!(Customerend)PMjoinsSomeonerefuses togo offmuteRecommendanother RCproductUh oh,systemissues! (RCor for you)Samequestionsover andoverNoshowAudibleeating orvaping(participant)"Is thisbeingrecorded?"Refer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app""Sales toldme it does(something itdoesn't do)""This isthe firstI've heardof this"ParticipantsusingreactionsDungeons&DragonsjokeNo POC(user oragenttraining)"I don'thaveaccess"(participant)

Training BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participants using chat
  2. Highlight the Transcript function
  3. Shares wrong screen (participant only)
  4. Someone forgets to mute/unmutes and starts talking
  5. Surprise! New feature/process
  6. Out-of-scope questions
  7. Survey comments say you're amazing
  8. Questionnaire is wrong
  9. Um, I think we scheduled the wrong class
  10. Perfect 10 surveys (at least 5 returned)
  11. Use the Whiteboard
  12. Use the Notes feature
  13. Last minute request to reschedule
  14. "You're on mute."
  15. Enough questions to run over time
  16. "Can you just build it for me?"
  17. Someone audibly laughs at your jokes
  18. Silent Participants
  19. Uh oh, system issues! (Customer end)
  20. PM joins
  21. Someone refuses to go off mute
  22. Recommend another RC product
  23. Uh oh, system issues! (RC or for you)
  24. Same questions over and over
  25. No show
  26. Audible eating or vaping (participant)
  27. "Is this being recorded?"
  28. Refer to RingCentral MVP as the pirates favorite app "The Arrrrrgh app"
  29. "Sales told me it does (something it doesn't do)"
  30. "This is the first I've heard of this"
  31. Participants using reactions
  32. Dungeons & Dragons joke
  33. No POC (user or agent training)
  34. "I don't have access" (participant)