Perfect 10surveys(at least 5returned)Recommendanother RCproduct"I don'thaveaccess"(participant)Dungeons&Dragonsjoke"Is thisbeingrecorded?"Um, I thinkwescheduledthe wrongclass"You'reonmute.""This isthe firstI've heardof this"PMjoinsHighlighttheTranscriptfunctionQuestionnaireis wrongSurprise! Newfeature/processShareswrongscreen(participantonly)NoshowSurveycommentssay you'reamazingSomeonerefuses togo offmuteSomeoneaudiblylaughs atyour jokesUse theNotesfeatureNo POC(user oragenttraining)ParticipantsusingreactionsEnoughquestionsto runover time"Can youjust buildit for me?"Uh oh,systemissues!(Customerend)Use theWhiteboardRefer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app"Samequestionsover andoverParticipantsusing chatSilentParticipantsUh oh,systemissues! (RCor for you)Lastminuterequest torescheduleAudibleeating orvaping(participant)Someoneforgets tomute/unmutesand startstalking"Sales toldme it does(something itdoesn't do)"Out-of-scopequestionsPerfect 10surveys(at least 5returned)Recommendanother RCproduct"I don'thaveaccess"(participant)Dungeons&Dragonsjoke"Is thisbeingrecorded?"Um, I thinkwescheduledthe wrongclass"You'reonmute.""This isthe firstI've heardof this"PMjoinsHighlighttheTranscriptfunctionQuestionnaireis wrongSurprise! Newfeature/processShareswrongscreen(participantonly)NoshowSurveycommentssay you'reamazingSomeonerefuses togo offmuteSomeoneaudiblylaughs atyour jokesUse theNotesfeatureNo POC(user oragenttraining)ParticipantsusingreactionsEnoughquestionsto runover time"Can youjust buildit for me?"Uh oh,systemissues!(Customerend)Use theWhiteboardRefer toRingCentralMVP as thepirates favoriteapp "TheArrrrrgh app"Samequestionsover andoverParticipantsusing chatSilentParticipantsUh oh,systemissues! (RCor for you)Lastminuterequest torescheduleAudibleeating orvaping(participant)Someoneforgets tomute/unmutesand startstalking"Sales toldme it does(something itdoesn't do)"Out-of-scopequestions

Training BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect 10 surveys (at least 5 returned)
  2. Recommend another RC product
  3. "I don't have access" (participant)
  4. Dungeons & Dragons joke
  5. "Is this being recorded?"
  6. Um, I think we scheduled the wrong class
  7. "You're on mute."
  8. "This is the first I've heard of this"
  9. PM joins
  10. Highlight the Transcript function
  11. Questionnaire is wrong
  12. Surprise! New feature/process
  13. Shares wrong screen (participant only)
  14. No show
  15. Survey comments say you're amazing
  16. Someone refuses to go off mute
  17. Someone audibly laughs at your jokes
  18. Use the Notes feature
  19. No POC (user or agent training)
  20. Participants using reactions
  21. Enough questions to run over time
  22. "Can you just build it for me?"
  23. Uh oh, system issues! (Customer end)
  24. Use the Whiteboard
  25. Refer to RingCentral MVP as the pirates favorite app "The Arrrrrgh app"
  26. Same questions over and over
  27. Participants using chat
  28. Silent Participants
  29. Uh oh, system issues! (RC or for you)
  30. Last minute request to reschedule
  31. Audible eating or vaping (participant)
  32. Someone forgets to mute/unmutes and starts talking
  33. "Sales told me it does (something it doesn't do)"
  34. Out-of-scope questions