ServiceRecoveryNarratedCareBodyLanguageWords tochoose/loseAIDETListening"Hi" intheHallwayManagingUpAttitudeofGratitudeTelephoneEttiquetteTeachBackSBARServiceRecoveryNarratedCareBodyLanguageWords tochoose/loseAIDETListening"Hi" intheHallwayManagingUpAttitudeofGratitudeTelephoneEttiquetteTeachBackSBAR

PCS BLACKOUT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Recovery
  2. Narrated Care
  3. Body Language
  4. Words to choose/lose
  5. AIDET
  6. Listening
  7. "Hi" in the Hallway
  8. Managing Up
  9. Attitude of Gratitude
  10. Telephone Ettiquette
  11. Teach Back
  12. SBAR