TelephoneEttiquetteManagingUpBodyLanguageTeachBackListening"Hi" intheHallwaySBARAttitudeofGratitudeServiceRecoveryWords tochoose/loseNarratedCareAIDETTelephoneEttiquetteManagingUpBodyLanguageTeachBackListening"Hi" intheHallwaySBARAttitudeofGratitudeServiceRecoveryWords tochoose/loseNarratedCareAIDET

PCS BLACKOUT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Telephone Ettiquette
  2. Managing Up
  3. Body Language
  4. Teach Back
  5. Listening
  6. "Hi" in the Hallway
  7. SBAR
  8. Attitude of Gratitude
  9. Service Recovery
  10. Words to choose/lose
  11. Narrated Care
  12. AIDET