(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask about a family member
Use a customer's dogs name in D/U
Thank customer at the end of the transaction
Let a rushed customer know about mobile deposits.
Non-customer- are you happy with your current bank?
Shake a customer's hand after opening an account
Perform a follow up phone call.
Answer phone by third ring
Walk a customer through an online banking process
Ask Cust how their day is going?
Offer to do research for a customer and get back to them.
Ask about a recent trip or event in their life.
Take EB training class to increase knowledge
New Account- how did they find out about us?
Offer your business card in case the cust has questions
Smile
Reach out to another dept to assist a customer.
Ask any open ended question.
Ask customer if they have travel plans this year?
Greet customer by name
Repeat a customers request to make sure you understand.
Make a warm hand off to another employee/ dept
Large balance in checking-
Let them know about other investment options
Ask customer if there is anything else we can help with?
