(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smile
Offer your business card in case the cust has questions
Ask Cust how their day is going?
Walk a customer through an online banking process
Ask customer if there is anything else we can help with?
Let a rushed customer know about mobile deposits.
Shake a customer's hand after opening an account
Use a customer's dogs name in D/U
Ask customer if they have travel plans this year?
Perform a follow up phone call.
Non-customer- are you happy with your current bank?
Offer to do research for a customer and get back to them.
Thank customer at the end of the transaction
Greet customer by name
Ask any open ended question.
New Account- how did they find out about us?
Ask about a family member
Large balance in checking-
Let them know about other investment options
Reach out to another dept to assist a customer.
Repeat a customers request to make sure you understand.
