(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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caller is taking on speaker / hard to hear
import dialog box in epic
"i just got back from leave"
UPS beeping / issues
"need help with anything else?" "no i just want this fixed"
new hire was given no/insufficient info
student was not given userid / did not know to use epc.userid
logged off of connection center / reset citrix
did not spell uniquely spelled name
"click this button" "do i click it?" what did i just say
scanner issue
having conversation with someone else
does not know call back number / can i use my cell?
"you are so smart"
BYOD / confused about locks due to it
andi lurking
¯\_(ツ)_/¯ in the chat
does not know what idn request to submit
resolution: submit idn request
ge issue
issue resolves itself / caller resolved it
commercial client / vendor
fire is mentioned in the chat
someone emails the MTS All directory asking for help
onboarding giving out outdated info
not by the phone when call connected
needs drive mapped but does not know drive location
random background beeping
difficult caller / passive agressive
computer uptime is more than a week
mfa
"you are the __th person ive spoken too about this"
why did tier 1 just spike
"my class starts in 5mins"
heavy breathing
"I am calling on behalf of doctor..... who is in the other room"
low disk space
queue on fire (red and yellow)
did not know email is now nickname.last
someone trying to teams msg or email for IT help
resconnect / mts hosting
called cso / manager
p1/p1 being a nightmare
common name with really strange spelling
maintenance issue
parent ticket created / posted
new hire not given userid
spam email
trying to view current paystubs/W2s on mypay/get w2s in general
lawson syntax error
readyset
caller gives birth year when clearly not asked
gives non-direct line for call back (such as a main hospital number)
"Yes I am in the car" driving or passenger
is or says "im computer illiterate"
myedu call
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller has no idea what they are doing
caller not happy about the response/resolution time frame
gives name/callback too quickly
user ends call but doesnt hang up call
does not give full number
calling in for an issue caller has no idea about
"I only have my phone/I dont have a personal computer"
vdi issues
spells out common name
non mercylink calling on mercylink line (or vise versa)
vdi not working
mercy connect dot open.com
rightfax missing
goes straight into issue without giving name or callback
mercylink inactive
no phone by computer
queue spikes right when you get back from break or a call
"ive restarted" but uptime says they didnt
Self submitted ticket with no information and the caller wants it escalated
SEH confusion
"do you know why i was locked out?"
impatient caller
wanting escalation when viable workaround is too inconvenient to them
"I got a new phone"
monitor (any kind) issue
"i called earlier"
"just call 3399"
caller cannot describe the issue
coughs or sneezes or yawns into mic
caller thinks userid has @mercy.net
call in with phone attached to computer and needs to restart
caller says hi when trying to get their name and callback
"im calling for ____"
askes a question, gets completely non related answer
other coworkers having loud conversation in the background
tyler complains
angry doctor
"do you have winning lottory numbers/1m dollars"
HORRENDOUS name spelling
kids hollering in background
Melodi lurking in chat
eating or drinking
does not know how to use their cell phone
printer
caller tries to dismiss you before saying the closer
