(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"click this button" "do i click it?" what did i just say
andi lurking
mercy connect dot open.com
vdi not working
other coworkers having loud conversation in the background
is or says "im computer illiterate"
"just call 3399"
trying to view current paystubs/W2s on mypay/get w2s in general
fire is mentioned in the chat
student was not given userid / did not know to use epc.userid
epic access
import dialog box in epic
onboarding giving out outdated info
two min call, ten min ticket
angry doctor
someone trying to teams msg or email for IT help
caller tries to dismiss you before saying the closer
why did tier 1 just spike
random background beeping
UPS beeping / issues
HORRENDOUS name spelling
"do you know why i was locked out?"
does not know what idn request to submit
rightfax missing
new hire not given userid
calling in for an issue caller has no idea about
"I am calling on behalf of doctor..... who is in the other room"
p1/p1 being a nightmare
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
maintenance issue
having conversation with someone else
"i just got back from leave"
called cso / manager
printer
queue on fire (red and yellow)
not by the phone when call connected
¯\_(ツ)_/¯ in the chat
needs drive mapped but does not know drive location
"you are the __th person ive spoken too about this"
"need help with anything else?" "no i just want this fixed"
"my class starts in 5mins"
"ive restarted" but uptime says they didnt
computer uptime is more than a week
goes straight into issue without giving name or callback
low disk space
mfa
"I only have my phone/I dont have a personal computer"
common name with really strange spelling
"im calling for ____"
new hire given wrong information
impatient caller
vdi issues
lawson syntax error
difficult caller / passive agressive
"you are so smart"
gives name/callback too quickly
caller gives birth year when clearly not asked
"do you have winning lottory numbers/1m dollars"
ge issue
myedu call
someone emails the MTS All directory asking for help
monitor (any kind) issue
did not spell uniquely spelled name
spells out common name
"I got a new phone"
"i called earlier"
does not give full number
readyset
citrix on personal computer
call in with phone attached to computer and needs to restart
tyler complains
caller is taking on speaker / hard to hear
user ends call but doesnt hang up call
does not know call back number / can i use my cell?
caller cannot describe the issue
no phone by computer
eating or drinking
spam email
coughs or sneezes or yawns into mic
self submitted p1/p2
Mymercy patient forwarded to 3399
does not know how to use their cell phone
new hire was given no/insufficient info
SEH confusion
Melodi lurking in chat
resconnect / mts hosting
Self submitted ticket with no information and the caller wants it escalated
issue resolves itself / caller resolved it
heavy breathing
logged off of connection center / reset citrix
caller says hi when trying to get their name and callback
askes a question, gets completely non related answer
caller not happy about the response/resolution time frame
commercial client / vendor
parent ticket created / posted
gives non-direct line for call back (such as a main hospital number)
caller thinks userid has @mercy.net
"Yes I am in the car" driving or passenger
kids hollering in background
wanting escalation when viable workaround is too inconvenient to them
non mercylink calling on mercylink line (or vise versa)
scanner issue
mercylink inactive
did not know email is now nickname.last
queue spikes right when you get back from break or a call
