(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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does not give full number
is or says "im computer illiterate"
calling in for an issue caller has no idea about
goes straight into issue without giving name or callback
gives name/callback too quickly
common name with really strange spelling
logged off of connection center / reset citrix
lawson syntax error
¯\_(ツ)_/¯ in the chat
onboarding giving out outdated info
self submitted p1/p2
no phone by computer
random background beeping
spells out common name
ge issue
"do you have winning lottory numbers/1m dollars"
someone trying to teams msg or email for IT help
"do you know why i was locked out?"
andi lurking
"need help with anything else?" "no i just want this fixed"
caller tries to dismiss you before saying the closer
gives non-direct line for call back (such as a main hospital number)
"you are the __th person ive spoken too about this"
does not know what idn request to submit
citrix on personal computer
HORRENDOUS name spelling
heavy breathing
"just call 3399"
resconnect / mts hosting
non mercylink calling on mercylink line (or vise versa)
caller says hi when trying to get their name and callback
BYOD / confused about locks due to it
resolution: submit idn request
scanner issue
readyset
trying to view current paystubs/W2s on mypay/get w2s in general
caller not happy about the response/resolution time frame
mfa
does not know how to use their cell phone
someone emails the MTS All directory asking for help
printer
caller cannot describe the issue
queue on fire (red and yellow)
fire is mentioned in the chat
Mymercy patient forwarded to 3399
mercy connect dot open.com
parent ticket created / posted
caller gives birth year when clearly not asked
"ive restarted" but uptime says they didnt
unable to verify / account in archived state
vdi not working
coughs or sneezes or yawns into mic
p1/p1 being a nightmare
"i just got back from leave"
did not spell uniquely spelled name
rightfax missing
monitor (any kind) issue
low disk space
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller is taking on speaker / hard to hear
SEH confusion
not by the phone when call connected
"click this button" "do i click it?" what did i just say
"I got a new phone"
commercial client / vendor
"I only have my phone/I dont have a personal computer"
new hire was given no/insufficient info
eating or drinking
spam email
queue spikes right when you get back from break or a call
having conversation with someone else
UPS beeping / issues
wanting escalation when viable workaround is too inconvenient to them
myedu call
user ends call but doesnt hang up call
new hire not given userid
vdi issues
"i called earlier"
Melodi lurking in chat
difficult caller / passive agressive
mercylink inactive
issue resolves itself / caller resolved it
"I am calling on behalf of doctor..... who is in the other room"
called cso / manager
other coworkers having loud conversation in the background
Self submitted ticket with no information and the caller wants it escalated
needs drive mapped but does not know drive location
computer uptime is more than a week
new hire given wrong information
kids hollering in background
tyler complains
maintenance issue
askes a question, gets completely non related answer
"im calling for ____"
caller has no idea what they are doing
caller thinks userid has @mercy.net
did not know email is now nickname.last
impatient caller
why did tier 1 just spike
epic access
does not know call back number / can i use my cell?
"my class starts in 5mins"
"Yes I am in the car" driving or passenger
call in with phone attached to computer and needs to restart
student was not given userid / did not know to use epc.userid
