printermercyconnectdotopen.comgivesname/callbacktoo quicklyUPSbeeping/ issuesgeissueChromebook /Cant installcitrix on MacosX or windows7/8/8.1mercylinkinactivemaintenanceissuequeue onfire (redandyellow)kidshollering inbackgroundlogged off ofconnectioncenter /reset citrixnew hirenot givenuseridcommonname withreallystrangespellingdoes notgive fullnumberandilurkingcaller tries todismiss youbeforesaying theclosercall in withphone attachedto computerand needs torestartcalledcso /manager"do youknow why iwas lockedout?"parentticketcreated /postedreadysetrightfaxmissingcommercialclient /vendorspells outcommonnameBYOD /confusedabout locksdue to itwhy didtier 1 justspike"need helpwith anythingelse?" "no ijust want thisfixed""iverestarted"but uptimesays theydidntgoes straightinto issuewithoutgiving nameor callback"you are the__th personive spokentoo aboutthis"coughs orsneezesor yawnsinto micspamemailSelf submittedticket with noinformation andthe caller wantsit escalatedgives non-directline for callback (such as amain hospitalnumber)othercoworkershaving loudconversation inthe backgroundtrying to viewcurrentpaystubs/W2son mypay/getw2s in generalresolution:submit idnrequest"my classstarts in5mins"epicaccessimportdialog boxin epic"justcall3399"caller not happyabout theresponse/resolutiontime framecaller givesbirth yearwhen clearlynot askedSEHconfusionMelodilurkingin chatqueue spikesright whenyou get backfrom break ora call"Yes I amin the car"driving orpassengersomeoneemails theMTS Alldirectoryasking for helpunable toverify /account inarchivedstateis or says"imcomputerilliterate"did not spelluniquelyspellednamevdiissuesaskes aquestion, getscompletelynon relatedanswernot by thephonewhen callconnecteddifficultcaller /passiveagressiveissueresolvesitself / callerresolved itheavybreathingangrydoctorcaller hasno ideawhat theyare doing"imcallingfor ____"caller says hiwhen tryingto get theirname andcallbacknew hire wasgivenno/insufficientinfomyeducalllawsonsyntaxerror"I got anewphone"scannerissueresconnect/ mtshostingHORRENDOUSname spellingmonitor(any kind)issueonboardinggiving outoutdatedinfoMymercypatientforwardedto 3399¯\_(ツ)_/¯ in thechatdoes notknow callback number/ can i usemy cell?p1/p1being anightmarecalling in foran issuecaller has noidea about"i just gotback fromleave"two mincall, tenmin tickettylercomplainshavingconversationwithsomeoneelsewantingescalation whenviableworkaround istoo inconvenientto themdid not knowemail is nownickname.lastuser endscall butdoesnthang up call"I only havemy phone/Idont have apersonalcomputer"does notknow whatidn requestto submitrandombackgroundbeepingmfacomputeruptime ismore thana week"I am callingon behalf ofdoctor.....who is in theother room"lowdiskspaceeatingordrinkingcaller thinksuserid has@mercy.netimpatientcallernew hiregivenwronginformationfire ismentionedin the chat"youare sosmart"no phonebycomputervdi notworkingnon mercylinkcalling onmercylink line(or vise versa)student wasnot givenuserid / did notknow to useepc.useridcaller istaking onspeaker /hard to hearcitrix onpersonalcomputerneeds drivemapped butdoes notknow drivelocation"do you havewinninglottorynumbers/1mdollars"callercannotdescribethe issuesomeonetrying toteams msgor email forIT help"click thisbutton" "do iclick it?"what did ijust say"icalledearlier"selfsubmittedp1/p2does notknow howto use theircell phoneprintermercyconnectdotopen.comgivesname/callbacktoo quicklyUPSbeeping/ issuesgeissueChromebook /Cant installcitrix on MacosX or windows7/8/8.1mercylinkinactivemaintenanceissuequeue onfire (redandyellow)kidshollering inbackgroundlogged off ofconnectioncenter /reset citrixnew hirenot givenuseridcommonname withreallystrangespellingdoes notgive fullnumberandilurkingcaller tries todismiss youbeforesaying theclosercall in withphone attachedto computerand needs torestartcalledcso /manager"do youknow why iwas lockedout?"parentticketcreated /postedreadysetrightfaxmissingcommercialclient /vendorspells outcommonnameBYOD /confusedabout locksdue to itwhy didtier 1 justspike"need helpwith anythingelse?" "no ijust want thisfixed""iverestarted"but uptimesays theydidntgoes straightinto issuewithoutgiving nameor callback"you are the__th personive spokentoo aboutthis"coughs orsneezesor yawnsinto micspamemailSelf submittedticket with noinformation andthe caller wantsit escalatedgives non-directline for callback (such as amain hospitalnumber)othercoworkershaving loudconversation inthe backgroundtrying to viewcurrentpaystubs/W2son mypay/getw2s in generalresolution:submit idnrequest"my classstarts in5mins"epicaccessimportdialog boxin epic"justcall3399"caller not happyabout theresponse/resolutiontime framecaller givesbirth yearwhen clearlynot askedSEHconfusionMelodilurkingin chatqueue spikesright whenyou get backfrom break ora call"Yes I amin the car"driving orpassengersomeoneemails theMTS Alldirectoryasking for helpunable toverify /account inarchivedstateis or says"imcomputerilliterate"did not spelluniquelyspellednamevdiissuesaskes aquestion, getscompletelynon relatedanswernot by thephonewhen callconnecteddifficultcaller /passiveagressiveissueresolvesitself / callerresolved itheavybreathingangrydoctorcaller hasno ideawhat theyare doing"imcallingfor ____"caller says hiwhen tryingto get theirname andcallbacknew hire wasgivenno/insufficientinfomyeducalllawsonsyntaxerror"I got anewphone"scannerissueresconnect/ mtshostingHORRENDOUSname spellingmonitor(any kind)issueonboardinggiving outoutdatedinfoMymercypatientforwardedto 3399¯\_(ツ)_/¯ in thechatdoes notknow callback number/ can i usemy cell?p1/p1being anightmarecalling in foran issuecaller has noidea about"i just gotback fromleave"two mincall, tenmin tickettylercomplainshavingconversationwithsomeoneelsewantingescalation whenviableworkaround istoo inconvenientto themdid not knowemail is nownickname.lastuser endscall butdoesnthang up call"I only havemy phone/Idont have apersonalcomputer"does notknow whatidn requestto submitrandombackgroundbeepingmfacomputeruptime ismore thana week"I am callingon behalf ofdoctor.....who is in theother room"lowdiskspaceeatingordrinkingcaller thinksuserid has@mercy.netimpatientcallernew hiregivenwronginformationfire ismentionedin the chat"youare sosmart"no phonebycomputervdi notworkingnon mercylinkcalling onmercylink line(or vise versa)student wasnot givenuserid / did notknow to useepc.useridcaller istaking onspeaker /hard to hearcitrix onpersonalcomputerneeds drivemapped butdoes notknow drivelocation"do you havewinninglottorynumbers/1mdollars"callercannotdescribethe issuesomeonetrying toteams msgor email forIT help"click thisbutton" "do iclick it?"what did ijust say"icalledearlier"selfsubmittedp1/p2does notknow howto use theircell phone

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. printer
  2. mercy connect dot open.com
  3. gives name/callback too quickly
  4. UPS beeping / issues
  5. ge issue
  6. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  7. mercylink inactive
  8. maintenance issue
  9. queue on fire (red and yellow)
  10. kids hollering in background
  11. logged off of connection center / reset citrix
  12. new hire not given userid
  13. common name with really strange spelling
  14. does not give full number
  15. andi lurking
  16. caller tries to dismiss you before saying the closer
  17. call in with phone attached to computer and needs to restart
  18. called cso / manager
  19. "do you know why i was locked out?"
  20. parent ticket created / posted
  21. readyset
  22. rightfax missing
  23. commercial client / vendor
  24. spells out common name
  25. BYOD / confused about locks due to it
  26. why did tier 1 just spike
  27. "need help with anything else?" "no i just want this fixed"
  28. "ive restarted" but uptime says they didnt
  29. goes straight into issue without giving name or callback
  30. "you are the __th person ive spoken too about this"
  31. coughs or sneezes or yawns into mic
  32. spam email
  33. Self submitted ticket with no information and the caller wants it escalated
  34. gives non-direct line for call back (such as a main hospital number)
  35. other coworkers having loud conversation in the background
  36. trying to view current paystubs/W2s on mypay/get w2s in general
  37. resolution: submit idn request
  38. "my class starts in 5mins"
  39. epic access
  40. import dialog box in epic
  41. "just call 3399"
  42. caller not happy about the response/resolution time frame
  43. caller gives birth year when clearly not asked
  44. SEH confusion
  45. Melodi lurking in chat
  46. queue spikes right when you get back from break or a call
  47. "Yes I am in the car" driving or passenger
  48. someone emails the MTS All directory asking for help
  49. unable to verify / account in archived state
  50. is or says "im computer illiterate"
  51. did not spell uniquely spelled name
  52. vdi issues
  53. askes a question, gets completely non related answer
  54. not by the phone when call connected
  55. difficult caller / passive agressive
  56. issue resolves itself / caller resolved it
  57. heavy breathing
  58. angry doctor
  59. caller has no idea what they are doing
  60. "im calling for ____"
  61. caller says hi when trying to get their name and callback
  62. new hire was given no/insufficient info
  63. myedu call
  64. lawson syntax error
  65. "I got a new phone"
  66. scanner issue
  67. resconnect / mts hosting
  68. HORRENDOUS name spelling
  69. monitor (any kind) issue
  70. onboarding giving out outdated info
  71. Mymercy patient forwarded to 3399
  72. ¯\_(ツ)_/¯ in the chat
  73. does not know call back number / can i use my cell?
  74. p1/p1 being a nightmare
  75. calling in for an issue caller has no idea about
  76. "i just got back from leave"
  77. two min call, ten min ticket
  78. tyler complains
  79. having conversation with someone else
  80. wanting escalation when viable workaround is too inconvenient to them
  81. did not know email is now nickname.last
  82. user ends call but doesnt hang up call
  83. "I only have my phone/I dont have a personal computer"
  84. does not know what idn request to submit
  85. random background beeping
  86. mfa
  87. computer uptime is more than a week
  88. "I am calling on behalf of doctor..... who is in the other room"
  89. low disk space
  90. eating or drinking
  91. caller thinks userid has @mercy.net
  92. impatient caller
  93. new hire given wrong information
  94. fire is mentioned in the chat
  95. "you are so smart"
  96. no phone by computer
  97. vdi not working
  98. non mercylink calling on mercylink line (or vise versa)
  99. student was not given userid / did not know to use epc.userid
  100. caller is taking on speaker / hard to hear
  101. citrix on personal computer
  102. needs drive mapped but does not know drive location
  103. "do you have winning lottory numbers/1m dollars"
  104. caller cannot describe the issue
  105. someone trying to teams msg or email for IT help
  106. "click this button" "do i click it?" what did i just say
  107. "i called earlier"
  108. self submitted p1/p2
  109. does not know how to use their cell phone