(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Melodi lurking in chat
did not spell uniquely spelled name
import dialog box in epic
caller cannot describe the issue
readyset
resolution: submit idn request
low disk space
did not know email is now nickname.last
kids hollering in background
wanting escalation when viable workaround is too inconvenient to them
"you are so smart"
"i called earlier"
commercial client / vendor
andi lurking
caller gives birth year when clearly not asked
new hire not given userid
common name with really strange spelling
having conversation with someone else
gives non-direct line for call back (such as a main hospital number)
no phone by computer
caller not happy about the response/resolution time frame
fire is mentioned in the chat
"do you know why i was locked out?"
queue on fire (red and yellow)
does not give full number
other coworkers having loud conversation in the background
mercylink inactive
why did tier 1 just spike
does not know what idn request to submit
coughs or sneezes or yawns into mic
¯\_(ツ)_/¯ in the chat
non mercylink calling on mercylink line (or vise versa)
calling in for an issue caller has no idea about
rightfax missing
caller has no idea what they are doing
Mymercy patient forwarded to 3399
"ive restarted" but uptime says they didnt
student was not given userid / did not know to use epc.userid
issue resolves itself / caller resolved it
goes straight into issue without giving name or callback
lawson syntax error
user ends call but doesnt hang up call
askes a question, gets completely non related answer
"just call 3399"
"you are the __th person ive spoken too about this"
p1/p1 being a nightmare
difficult caller / passive agressive
self submitted p1/p2
someone emails the MTS All directory asking for help
scanner issue
mercy connect dot open.com
caller thinks userid has @mercy.net
unable to verify / account in archived state
needs drive mapped but does not know drive location
BYOD / confused about locks due to it
random background beeping
spells out common name
two min call, ten min ticket
call in with phone attached to computer and needs to restart
myedu call
"I got a new phone"
computer uptime is more than a week
tyler complains
queue spikes right when you get back from break or a call
vdi issues
SEH confusion
parent ticket created / posted
someone trying to teams msg or email for IT help
called cso / manager
trying to view current paystubs/W2s on mypay/get w2s in general
spam email
angry doctor
gives name/callback too quickly
"Yes I am in the car" driving or passenger
vdi not working
HORRENDOUS name spelling
"do you have winning lottory numbers/1m dollars"
caller tries to dismiss you before saying the closer
printer
monitor (any kind) issue
"I only have my phone/I dont have a personal computer"
UPS beeping / issues
onboarding giving out outdated info
maintenance issue
mfa
logged off of connection center / reset citrix
"I am calling on behalf of doctor..... who is in the other room"
does not know how to use their cell phone
is or says "im computer illiterate"
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
"im calling for ____"
epic access
does not know call back number / can i use my cell?
ge issue
new hire was given no/insufficient info
resconnect / mts hosting
"my class starts in 5mins"
not by the phone when call connected
caller says hi when trying to get their name and callback
citrix on personal computer
"click this button" "do i click it?" what did i just say
impatient caller
eating or drinking
caller is taking on speaker / hard to hear
Self submitted ticket with no information and the caller wants it escalated
new hire given wrong information
"need help with anything else?" "no i just want this fixed"
