lawsonsyntaxerrorheavybreathingcaller says hiwhen tryingto get theirname andcallbacklogged off ofconnectioncenter /reset citrixneeds drivemapped butdoes notknow drivelocationBYOD /confusedabout locksdue to itcaller hasno ideawhat theyare doingmonitor(any kind)issuespamemailprintersomeonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekselfsubmittedp1/p2no phonebycomputergoes straightinto issuewithoutgiving nameor callbackSEHconfusiontwo mincall, tenmin ticketvdi notworkingmercyconnectdotopen.com"click thisbutton" "do iclick it?"what did ijust sayspells outcommonname"icalledearlier"¯\_(ツ)_/¯ in thechat"I got anewphone"commercialclient /vendortrying to viewcurrentpaystubs/W2son mypay/getw2s in generalmyeducallstudent wasnot givenuserid / did notknow to useepc.useridp1/p1being anightmaregives non-directline for callback (such as amain hospitalnumber)did not spelluniquelyspellednamecaller givesbirth yearwhen clearlynot askedqueue onfire (redandyellow)user endscall butdoesnthang up callonboardinggiving outoutdatedinfoqueue spikesright whenyou get backfrom break ora callwhy didtier 1 justspikegeissueresconnect/ mtshostingrandombackgroundbeeping"Yes I amin the car"driving orpassengerdoes notknow callback number/ can i usemy cell?fire ismentionedin the chatcallercannotdescribethe issuedoes notknow howto use theircell phonekidshollering inbackgroundcaller tries todismiss youbeforesaying theclosertylercomplainscalledcso /managerHORRENDOUSname spellingChromebook /Cant installcitrix on MacosX or windows7/8/8.1new hire wasgivenno/insufficientinfois or says"imcomputerilliterate"commonname withreallystrangespellingdid not knowemail is nownickname.lastreadysetimportdialog boxin epicvdiissuesresolution:submit idnrequestmercylinkinactive"youare sosmart""iverestarted"but uptimesays theydidntSelf submittedticket with noinformation andthe caller wantsit escalated"you are the__th personive spokentoo aboutthis"givesname/callbacktoo quickly"i just gotback fromleave"maintenanceissueepicaccessothercoworkershaving loudconversation inthe backgroundcall in withphone attachedto computerand needs torestartcalling in foran issuecaller has noidea aboutsomeoneemails theMTS Alldirectoryasking for helpissueresolvesitself / callerresolved itMymercypatientforwardedto 3399not by thephonewhen callconnectedeatingordrinkingdoes notgive fullnumber"need helpwith anythingelse?" "no ijust want thisfixed"new hirenot givenuseriddoes notknow whatidn requestto submitnew hiregivenwronginformationdifficultcaller /passiveagressivelowdiskspace"do you havewinninglottorynumbers/1mdollars"coughs orsneezesor yawnsinto mic"my classstarts in5mins""I am callingon behalf ofdoctor.....who is in theother room""I only havemy phone/Idont have apersonalcomputer""imcallingfor ____"citrix onpersonalcomputercaller not happyabout theresponse/resolutiontime frameMelodilurkingin chatunable toverify /account inarchivedstateUPSbeeping/ issues"justcall3399"caller thinksuserid has@mercy.netcaller istaking onspeaker /hard to hearparentticketcreated /postedrightfaxmissingnon mercylinkcalling onmercylink line(or vise versa)askes aquestion, getscompletelynon relatedanswerimpatientcallerhavingconversationwithsomeoneelseandilurkingmfa"do youknow why iwas lockedout?"scannerissuewantingescalation whenviableworkaround istoo inconvenientto themangrydoctorlawsonsyntaxerrorheavybreathingcaller says hiwhen tryingto get theirname andcallbacklogged off ofconnectioncenter /reset citrixneeds drivemapped butdoes notknow drivelocationBYOD /confusedabout locksdue to itcaller hasno ideawhat theyare doingmonitor(any kind)issuespamemailprintersomeonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekselfsubmittedp1/p2no phonebycomputergoes straightinto issuewithoutgiving nameor callbackSEHconfusiontwo mincall, tenmin ticketvdi notworkingmercyconnectdotopen.com"click thisbutton" "do iclick it?"what did ijust sayspells outcommonname"icalledearlier"¯\_(ツ)_/¯ in thechat"I got anewphone"commercialclient /vendortrying to viewcurrentpaystubs/W2son mypay/getw2s in generalmyeducallstudent wasnot givenuserid / did notknow to useepc.useridp1/p1being anightmaregives non-directline for callback (such as amain hospitalnumber)did not spelluniquelyspellednamecaller givesbirth yearwhen clearlynot askedqueue onfire (redandyellow)user endscall butdoesnthang up callonboardinggiving outoutdatedinfoqueue spikesright whenyou get backfrom break ora callwhy didtier 1 justspikegeissueresconnect/ mtshostingrandombackgroundbeeping"Yes I amin the car"driving orpassengerdoes notknow callback number/ can i usemy cell?fire ismentionedin the chatcallercannotdescribethe issuedoes notknow howto use theircell phonekidshollering inbackgroundcaller tries todismiss youbeforesaying theclosertylercomplainscalledcso /managerHORRENDOUSname spellingChromebook /Cant installcitrix on MacosX or windows7/8/8.1new hire wasgivenno/insufficientinfois or says"imcomputerilliterate"commonname withreallystrangespellingdid not knowemail is nownickname.lastreadysetimportdialog boxin epicvdiissuesresolution:submit idnrequestmercylinkinactive"youare sosmart""iverestarted"but uptimesays theydidntSelf submittedticket with noinformation andthe caller wantsit escalated"you are the__th personive spokentoo aboutthis"givesname/callbacktoo quickly"i just gotback fromleave"maintenanceissueepicaccessothercoworkershaving loudconversation inthe backgroundcall in withphone attachedto computerand needs torestartcalling in foran issuecaller has noidea aboutsomeoneemails theMTS Alldirectoryasking for helpissueresolvesitself / callerresolved itMymercypatientforwardedto 3399not by thephonewhen callconnectedeatingordrinkingdoes notgive fullnumber"need helpwith anythingelse?" "no ijust want thisfixed"new hirenot givenuseriddoes notknow whatidn requestto submitnew hiregivenwronginformationdifficultcaller /passiveagressivelowdiskspace"do you havewinninglottorynumbers/1mdollars"coughs orsneezesor yawnsinto mic"my classstarts in5mins""I am callingon behalf ofdoctor.....who is in theother room""I only havemy phone/Idont have apersonalcomputer""imcallingfor ____"citrix onpersonalcomputercaller not happyabout theresponse/resolutiontime frameMelodilurkingin chatunable toverify /account inarchivedstateUPSbeeping/ issues"justcall3399"caller thinksuserid has@mercy.netcaller istaking onspeaker /hard to hearparentticketcreated /postedrightfaxmissingnon mercylinkcalling onmercylink line(or vise versa)askes aquestion, getscompletelynon relatedanswerimpatientcallerhavingconversationwithsomeoneelseandilurkingmfa"do youknow why iwas lockedout?"scannerissuewantingescalation whenviableworkaround istoo inconvenientto themangrydoctor

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. lawson syntax error
  2. heavy breathing
  3. caller says hi when trying to get their name and callback
  4. logged off of connection center / reset citrix
  5. needs drive mapped but does not know drive location
  6. BYOD / confused about locks due to it
  7. caller has no idea what they are doing
  8. monitor (any kind) issue
  9. spam email
  10. printer
  11. someone trying to teams msg or email for IT help
  12. computer uptime is more than a week
  13. self submitted p1/p2
  14. no phone by computer
  15. goes straight into issue without giving name or callback
  16. SEH confusion
  17. two min call, ten min ticket
  18. vdi not working
  19. mercy connect dot open.com
  20. "click this button" "do i click it?" what did i just say
  21. spells out common name
  22. "i called earlier"
  23. ¯\_(ツ)_/¯ in the chat
  24. "I got a new phone"
  25. commercial client / vendor
  26. trying to view current paystubs/W2s on mypay/get w2s in general
  27. myedu call
  28. student was not given userid / did not know to use epc.userid
  29. p1/p1 being a nightmare
  30. gives non-direct line for call back (such as a main hospital number)
  31. did not spell uniquely spelled name
  32. caller gives birth year when clearly not asked
  33. queue on fire (red and yellow)
  34. user ends call but doesnt hang up call
  35. onboarding giving out outdated info
  36. queue spikes right when you get back from break or a call
  37. why did tier 1 just spike
  38. ge issue
  39. resconnect / mts hosting
  40. random background beeping
  41. "Yes I am in the car" driving or passenger
  42. does not know call back number / can i use my cell?
  43. fire is mentioned in the chat
  44. caller cannot describe the issue
  45. does not know how to use their cell phone
  46. kids hollering in background
  47. caller tries to dismiss you before saying the closer
  48. tyler complains
  49. called cso / manager
  50. HORRENDOUS name spelling
  51. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  52. new hire was given no/insufficient info
  53. is or says "im computer illiterate"
  54. common name with really strange spelling
  55. did not know email is now nickname.last
  56. readyset
  57. import dialog box in epic
  58. vdi issues
  59. resolution: submit idn request
  60. mercylink inactive
  61. "you are so smart"
  62. "ive restarted" but uptime says they didnt
  63. Self submitted ticket with no information and the caller wants it escalated
  64. "you are the __th person ive spoken too about this"
  65. gives name/callback too quickly
  66. "i just got back from leave"
  67. maintenance issue
  68. epic access
  69. other coworkers having loud conversation in the background
  70. call in with phone attached to computer and needs to restart
  71. calling in for an issue caller has no idea about
  72. someone emails the MTS All directory asking for help
  73. issue resolves itself / caller resolved it
  74. Mymercy patient forwarded to 3399
  75. not by the phone when call connected
  76. eating or drinking
  77. does not give full number
  78. "need help with anything else?" "no i just want this fixed"
  79. new hire not given userid
  80. does not know what idn request to submit
  81. new hire given wrong information
  82. difficult caller / passive agressive
  83. low disk space
  84. "do you have winning lottory numbers/1m dollars"
  85. coughs or sneezes or yawns into mic
  86. "my class starts in 5mins"
  87. "I am calling on behalf of doctor..... who is in the other room"
  88. "I only have my phone/I dont have a personal computer"
  89. "im calling for ____"
  90. citrix on personal computer
  91. caller not happy about the response/resolution time frame
  92. Melodi lurking in chat
  93. unable to verify / account in archived state
  94. UPS beeping / issues
  95. "just call 3399"
  96. caller thinks userid has @mercy.net
  97. caller is taking on speaker / hard to hear
  98. parent ticket created / posted
  99. rightfax missing
  100. non mercylink calling on mercylink line (or vise versa)
  101. askes a question, gets completely non related answer
  102. impatient caller
  103. having conversation with someone else
  104. andi lurking
  105. mfa
  106. "do you know why i was locked out?"
  107. scanner issue
  108. wanting escalation when viable workaround is too inconvenient to them
  109. angry doctor