(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
parent ticket created / posted
computer uptime is more than a week
called cso / manager
rightfax missing
vdi issues
random background beeping
citrix on personal computer
vdi not working
monitor (any kind) issue
does not know call back number / can i use my cell?
andi lurking
fire is mentioned in the chat
goes straight into issue without giving name or callback
spells out common name
logged off of connection center / reset citrix
"you are the __th person ive spoken too about this"
does not give full number
lawson syntax error
caller tries to dismiss you before saying the closer
self submitted p1/p2
UPS beeping / issues
"my class starts in 5mins"
askes a question, gets completely non related answer
needs drive mapped but does not know drive location
"ive restarted" but uptime says they didnt
mfa
is or says "im computer illiterate"
myedu call
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
heavy breathing
two min call, ten min ticket
epic access
commercial client / vendor
"do you have winning lottory numbers/1m dollars"
having conversation with someone else
caller cannot describe the issue
tyler complains
"you are so smart"
onboarding giving out outdated info
"need help with anything else?" "no i just want this fixed"
BYOD / confused about locks due to it
"I only have my phone/I dont have a personal computer"
resconnect / mts hosting
issue resolves itself / caller resolved it
"i just got back from leave"
kids hollering in background
Mymercy patient forwarded to 3399
other coworkers having loud conversation in the background
eating or drinking
queue spikes right when you get back from break or a call
"I am calling on behalf of doctor..... who is in the other room"
user ends call but doesnt hang up call
mercy connect dot open.com
someone emails the MTS All directory asking for help
import dialog box in epic
caller has no idea what they are doing
¯\_(ツ)_/¯ in the chat
mercylink inactive
low disk space
calling in for an issue caller has no idea about
printer
queue on fire (red and yellow)
resolution: submit idn request
caller says hi when trying to get their name and callback
common name with really strange spelling
caller gives birth year when clearly not asked
coughs or sneezes or yawns into mic
caller is taking on speaker / hard to hear
Self submitted ticket with no information and the caller wants it escalated
non mercylink calling on mercylink line (or vise versa)
scanner issue
did not know email is now nickname.last
"click this button" "do i click it?" what did i just say
maintenance issue
no phone by computer
difficult caller / passive agressive
why did tier 1 just spike
p1/p1 being a nightmare
caller thinks userid has @mercy.net
SEH confusion
"do you know why i was locked out?"
caller not happy about the response/resolution time frame
wanting escalation when viable workaround is too inconvenient to them
new hire not given userid
not by the phone when call connected
call in with phone attached to computer and needs to restart
unable to verify / account in archived state
Melodi lurking in chat
ge issue
gives non-direct line for call back (such as a main hospital number)
new hire was given no/insufficient info
readyset
"just call 3399"
did not spell uniquely spelled name
does not know what idn request to submit
HORRENDOUS name spelling
student was not given userid / did not know to use epc.userid
spam email
does not know how to use their cell phone
trying to view current paystubs/W2s on mypay/get w2s in general
