(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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did not spell uniquely spelled name
difficult caller / passive agressive
new hire not given userid
kids hollering in background
why did tier 1 just spike
resolution: submit idn request
¯\_(ツ)_/¯ in the chat
computer uptime is more than a week
caller is taking on speaker / hard to hear
fire is mentioned in the chat
HORRENDOUS name spelling
calling in for an issue caller has no idea about
tyler complains
epic access
caller thinks userid has @mercy.net
eating or drinking
not by the phone when call connected
mfa
parent ticket created / posted
Self submitted ticket with no information and the caller wants it escalated
rightfax missing
self submitted p1/p2
"i called earlier"
queue spikes right when you get back from break or a call
commercial client / vendor
"you are the __th person ive spoken too about this"
"Yes I am in the car" driving or passenger
Melodi lurking in chat
myedu call
lawson syntax error
issue resolves itself / caller resolved it
heavy breathing
did not know email is now nickname.last
ge issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
gives name/callback too quickly
student was not given userid / did not know to use epc.userid
random background beeping
readyset
"I got a new phone"
trying to view current paystubs/W2s on mypay/get w2s in general
other coworkers having loud conversation in the background
wanting escalation when viable workaround is too inconvenient to them
does not know what idn request to submit
caller tries to dismiss you before saying the closer
vdi not working
askes a question, gets completely non related answer
caller gives birth year when clearly not asked
spells out common name
spam email
does not give full number
import dialog box in epic
"I am calling on behalf of doctor..... who is in the other room"
"do you know why i was locked out?"
maintenance issue
unable to verify / account in archived state
caller not happy about the response/resolution time frame
does not know how to use their cell phone
new hire was given no/insufficient info
scanner issue
mercylink inactive
BYOD / confused about locks due to it
"need help with anything else?" "no i just want this fixed"
angry doctor
gives non-direct line for call back (such as a main hospital number)
"my class starts in 5mins"
"i just got back from leave"
"you are so smart"
having conversation with someone else
"just call 3399"
UPS beeping / issues
caller cannot describe the issue
SEH confusion
needs drive mapped but does not know drive location
new hire given wrong information
printer
call in with phone attached to computer and needs to restart
"I only have my phone/I dont have a personal computer"
andi lurking
coughs or sneezes or yawns into mic
"click this button" "do i click it?" what did i just say
"im calling for ____"
common name with really strange spelling
does not know call back number / can i use my cell?
"ive restarted" but uptime says they didnt
p1/p1 being a nightmare
Mymercy patient forwarded to 3399
onboarding giving out outdated info
impatient caller
"do you have winning lottory numbers/1m dollars"
two min call, ten min ticket
someone trying to teams msg or email for IT help
called cso / manager
resconnect / mts hosting
mercy connect dot open.com
caller has no idea what they are doing
no phone by computer
monitor (any kind) issue
caller says hi when trying to get their name and callback
low disk space
citrix on personal computer
logged off of connection center / reset citrix
user ends call but doesnt hang up call
vdi issues
someone emails the MTS All directory asking for help
queue on fire (red and yellow)
goes straight into issue without giving name or callback
is or says "im computer illiterate"
non mercylink calling on mercylink line (or vise versa)
