(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"my class starts in 5mins"
needs drive mapped but does not know drive location
unable to verify / account in archived state
low disk space
caller tries to dismiss you before saying the closer
"ive restarted" but uptime says they didnt
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
lawson syntax error
rightfax missing
SEH confusion
call in with phone attached to computer and needs to restart
queue on fire (red and yellow)
mfa
caller says hi when trying to get their name and callback
does not give full number
spam email
"just call 3399"
student was not given userid / did not know to use epc.userid
two min call, ten min ticket
"click this button" "do i click it?" what did i just say
"do you know why i was locked out?"
gives non-direct line for call back (such as a main hospital number)
commercial client / vendor
askes a question, gets completely non related answer
"I am calling on behalf of doctor..... who is in the other room"
non mercylink calling on mercylink line (or vise versa)
¯\_(ツ)_/¯ in the chat
is or says "im computer illiterate"
"you are so smart"
resolution: submit idn request
scanner issue
does not know call back number / can i use my cell?
epic access
Melodi lurking in chat
someone emails the MTS All directory asking for help
caller not happy about the response/resolution time frame
gives name/callback too quickly
"i called earlier"
"I only have my phone/I dont have a personal computer"
someone trying to teams msg or email for IT help
new hire not given userid
trying to view current paystubs/W2s on mypay/get w2s in general
other coworkers having loud conversation in the background
issue resolves itself / caller resolved it
eating or drinking
caller cannot describe the issue
"im calling for ____"
self submitted p1/p2
goes straight into issue without giving name or callback
called cso / manager
myedu call
why did tier 1 just spike
queue spikes right when you get back from break or a call
new hire given wrong information
"do you have winning lottory numbers/1m dollars"
import dialog box in epic
spells out common name
readyset
vdi issues
"i just got back from leave"
printer
random background beeping
new hire was given no/insufficient info
not by the phone when call connected
UPS beeping / issues
maintenance issue
angry doctor
BYOD / confused about locks due to it
mercylink inactive
tyler complains
user ends call but doesnt hang up call
did not know email is now nickname.last
HORRENDOUS name spelling
caller gives birth year when clearly not asked
"I got a new phone"
caller is taking on speaker / hard to hear
kids hollering in background
calling in for an issue caller has no idea about
mercy connect dot open.com
heavy breathing
logged off of connection center / reset citrix
"Yes I am in the car" driving or passenger
fire is mentioned in the chat
caller thinks userid has @mercy.net
common name with really strange spelling
Self submitted ticket with no information and the caller wants it escalated
does not know what idn request to submit
having conversation with someone else
impatient caller
difficult caller / passive agressive
coughs or sneezes or yawns into mic
p1/p1 being a nightmare
no phone by computer
Mymercy patient forwarded to 3399
does not know how to use their cell phone
computer uptime is more than a week
monitor (any kind) issue
caller has no idea what they are doing
citrix on personal computer
vdi not working
ge issue
"you are the __th person ive spoken too about this"
resconnect / mts hosting
wanting escalation when viable workaround is too inconvenient to them
parent ticket created / posted
did not spell uniquely spelled name
andi lurking
onboarding giving out outdated info
"need help with anything else?" "no i just want this fixed"
