(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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unable to verify / account in archived state
eating or drinking
caller cannot describe the issue
parent ticket created / posted
computer uptime is more than a week
¯\_(ツ)_/¯ in the chat
two min call, ten min ticket
"click this button" "do i click it?" what did i just say
other coworkers having loud conversation in the background
BYOD / confused about locks due to it
spam email
someone emails the MTS All directory asking for help
does not know call back number / can i use my cell?
trying to view current paystubs/W2s on mypay/get w2s in general
queue on fire (red and yellow)
not by the phone when call connected
askes a question, gets completely non related answer
mfa
does not know how to use their cell phone
does not give full number
needs drive mapped but does not know drive location
mercylink inactive
someone trying to teams msg or email for IT help
caller says hi when trying to get their name and callback
"ive restarted" but uptime says they didnt
coughs or sneezes or yawns into mic
fire is mentioned in the chat
logged off of connection center / reset citrix
"i called earlier"
caller gives birth year when clearly not asked
Self submitted ticket with no information and the caller wants it escalated
SEH confusion
"do you have winning lottory numbers/1m dollars"
gives non-direct line for call back (such as a main hospital number)
"I only have my phone/I dont have a personal computer"
epic access
new hire was given no/insufficient info
"do you know why i was locked out?"
HORRENDOUS name spelling
citrix on personal computer
"my class starts in 5mins"
Melodi lurking in chat
calling in for an issue caller has no idea about
common name with really strange spelling
rightfax missing
difficult caller / passive agressive
student was not given userid / did not know to use epc.userid
printer
gives name/callback too quickly
"just call 3399"
scanner issue
queue spikes right when you get back from break or a call
new hire given wrong information
"you are the __th person ive spoken too about this"
why did tier 1 just spike
wanting escalation when viable workaround is too inconvenient to them
self submitted p1/p2
myedu call
readyset
maintenance issue
vdi not working
called cso / manager
spells out common name
non mercylink calling on mercylink line (or vise versa)
user ends call but doesnt hang up call
caller is taking on speaker / hard to hear
did not know email is now nickname.last
call in with phone attached to computer and needs to restart
new hire not given userid
caller has no idea what they are doing
heavy breathing
having conversation with someone else
caller tries to dismiss you before saying the closer
random background beeping
does not know what idn request to submit
caller not happy about the response/resolution time frame
"Yes I am in the car" driving or passenger
impatient caller
"i just got back from leave"
"need help with anything else?" "no i just want this fixed"
Mymercy patient forwarded to 3399
ge issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
UPS beeping / issues
angry doctor
resconnect / mts hosting
"I am calling on behalf of doctor..... who is in the other room"
did not spell uniquely spelled name
commercial client / vendor
p1/p1 being a nightmare
issue resolves itself / caller resolved it
mercy connect dot open.com
monitor (any kind) issue
is or says "im computer illiterate"
resolution: submit idn request
low disk space
no phone by computer
goes straight into issue without giving name or callback
