(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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called cso / manager
askes a question, gets completely non related answer
"I only have my phone/I dont have a personal computer"
"im calling for ____"
student was not given userid / did not know to use epc.userid
needs drive mapped but does not know drive location
angry doctor
did not spell uniquely spelled name
"you are so smart"
did not know email is now nickname.last
eating or drinking
computer uptime is more than a week
"Yes I am in the car" driving or passenger
queue spikes right when you get back from break or a call
Mymercy patient forwarded to 3399
not by the phone when call connected
"click this button" "do i click it?" what did i just say
call in with phone attached to computer and needs to restart
caller is taking on speaker / hard to hear
UPS beeping / issues
random background beeping
common name with really strange spelling
ge issue
difficult caller / passive agressive
fire is mentioned in the chat
monitor (any kind) issue
does not know how to use their cell phone
Self submitted ticket with no information and the caller wants it escalated
Melodi lurking in chat
commercial client / vendor
trying to view current paystubs/W2s on mypay/get w2s in general
import dialog box in epic
low disk space
gives name/callback too quickly
HORRENDOUS name spelling
wanting escalation when viable workaround is too inconvenient to them
epic access
logged off of connection center / reset citrix
new hire not given userid
caller gives birth year when clearly not asked
caller says hi when trying to get their name and callback
parent ticket created / posted
resolution: submit idn request
does not know call back number / can i use my cell?
caller has no idea what they are doing
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
kids hollering in background
"ive restarted" but uptime says they didnt
vdi not working
caller thinks userid has @mercy.net
scanner issue
unable to verify / account in archived state
rightfax missing
caller not happy about the response/resolution time frame
mercylink inactive
gives non-direct line for call back (such as a main hospital number)
someone emails the MTS All directory asking for help
is or says "im computer illiterate"
"need help with anything else?" "no i just want this fixed"
having conversation with someone else
issue resolves itself / caller resolved it
"i called earlier"
new hire given wrong information
"just call 3399"
goes straight into issue without giving name or callback
queue on fire (red and yellow)
tyler complains
does not know what idn request to submit
non mercylink calling on mercylink line (or vise versa)
someone trying to teams msg or email for IT help
self submitted p1/p2
"you are the __th person ive spoken too about this"
spam email
"do you have winning lottory numbers/1m dollars"
readyset
mfa
p1/p1 being a nightmare
"do you know why i was locked out?"
resconnect / mts hosting
¯\_(ツ)_/¯ in the chat
does not give full number
two min call, ten min ticket
caller tries to dismiss you before saying the closer
"my class starts in 5mins"
"i just got back from leave"
new hire was given no/insufficient info
why did tier 1 just spike
lawson syntax error
vdi issues
spells out common name
SEH confusion
printer
maintenance issue
coughs or sneezes or yawns into mic
citrix on personal computer
other coworkers having loud conversation in the background
no phone by computer
impatient caller
onboarding giving out outdated info
BYOD / confused about locks due to it
caller cannot describe the issue
andi lurking
mercy connect dot open.com
"I am calling on behalf of doctor..... who is in the other room"
