(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
"click this button" "do i click it?" what did i just say
is or says "im computer illiterate"
vdi not working
non mercylink calling on mercylink line (or vise versa)
"I got a new phone"
import dialog box in epic
"I only have my phone/I dont have a personal computer"
caller tries to dismiss you before saying the closer
student was not given userid / did not know to use epc.userid
random background beeping
andi lurking
Self submitted ticket with no information and the caller wants it escalated
heavy breathing
fire is mentioned in the chat
caller thinks userid has @mercy.net
eating or drinking
gives name/callback too quickly
call in with phone attached to computer and needs to restart
"i just got back from leave"
"do you have winning lottory numbers/1m dollars"
new hire not given userid
lawson syntax error
does not give full number
logged off of connection center / reset citrix
"ive restarted" but uptime says they didnt
other coworkers having loud conversation in the background
unable to verify / account in archived state
caller is taking on speaker / hard to hear
someone emails the MTS All directory asking for help
vdi issues
caller says hi when trying to get their name and callback
"I am calling on behalf of doctor..... who is in the other room"
user ends call but doesnt hang up call
askes a question, gets completely non related answer
called cso / manager
myedu call
wanting escalation when viable workaround is too inconvenient to them
difficult caller / passive agressive
kids hollering in background
resolution: submit idn request
angry doctor
¯\_(ツ)_/¯ in the chat
needs drive mapped but does not know drive location
mercylink inactive
self submitted p1/p2
queue on fire (red and yellow)
"you are so smart"
"you are the __th person ive spoken too about this"
"just call 3399"
new hire was given no/insufficient info
commercial client / vendor
not by the phone when call connected
impatient caller
mercy connect dot open.com
caller cannot describe the issue
parent ticket created / posted
trying to view current paystubs/W2s on mypay/get w2s in general
"need help with anything else?" "no i just want this fixed"
spam email
coughs or sneezes or yawns into mic
maintenance issue
queue spikes right when you get back from break or a call
tyler complains
SEH confusion
common name with really strange spelling
does not know call back number / can i use my cell?
Mymercy patient forwarded to 3399
rightfax missing
scanner issue
epic access
printer
did not spell uniquely spelled name
onboarding giving out outdated info
"im calling for ____"
mfa
Melodi lurking in chat
having conversation with someone else
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
ge issue
"Yes I am in the car" driving or passenger
low disk space
"do you know why i was locked out?"
citrix on personal computer
two min call, ten min ticket
BYOD / confused about locks due to it
"i called earlier"
did not know email is now nickname.last
monitor (any kind) issue
resconnect / mts hosting
new hire given wrong information
spells out common name
no phone by computer
"my class starts in 5mins"
readyset
goes straight into issue without giving name or callback
caller gives birth year when clearly not asked
does not know how to use their cell phone
why did tier 1 just spike
gives non-direct line for call back (such as a main hospital number)
HORRENDOUS name spelling
does not know what idn request to submit
someone trying to teams msg or email for IT help
caller not happy about the response/resolution time frame
