(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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does not know call back number / can i use my cell?
lawson syntax error
maintenance issue
resconnect / mts hosting
why did tier 1 just spike
resolution: submit idn request
issue resolves itself / caller resolved it
"im calling for ____"
readyset
caller has no idea what they are doing
queue on fire (red and yellow)
mfa
goes straight into issue without giving name or callback
non mercylink calling on mercylink line (or vise versa)
"my class starts in 5mins"
p1/p1 being a nightmare
caller not happy about the response/resolution time frame
heavy breathing
"I am calling on behalf of doctor..... who is in the other room"
wanting escalation when viable workaround is too inconvenient to them
myedu call
vdi not working
needs drive mapped but does not know drive location
self submitted p1/p2
called cso / manager
random background beeping
caller cannot describe the issue
no phone by computer
"I got a new phone"
ge issue
someone emails the MTS All directory asking for help
does not know how to use their cell phone
"ive restarted" but uptime says they didnt
import dialog box in epic
"do you have winning lottory numbers/1m dollars"
two min call, ten min ticket
kids hollering in background
"need help with anything else?" "no i just want this fixed"
other coworkers having loud conversation in the background
caller thinks userid has @mercy.net
mercylink inactive
caller tries to dismiss you before saying the closer
someone trying to teams msg or email for IT help
commercial client / vendor
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
trying to view current paystubs/W2s on mypay/get w2s in general
vdi issues
HORRENDOUS name spelling
gives name/callback too quickly
new hire not given userid
onboarding giving out outdated info
caller is taking on speaker / hard to hear
"just call 3399"
calling in for an issue caller has no idea about
andi lurking
angry doctor
"do you know why i was locked out?"
SEH confusion
student was not given userid / did not know to use epc.userid
UPS beeping / issues
unable to verify / account in archived state
did not know email is now nickname.last
Self submitted ticket with no information and the caller wants it escalated
"Yes I am in the car" driving or passenger
does not give full number
does not know what idn request to submit
scanner issue
caller says hi when trying to get their name and callback
new hire was given no/insufficient info
call in with phone attached to computer and needs to restart
user ends call but doesnt hang up call
is or says "im computer illiterate"
computer uptime is more than a week
"click this button" "do i click it?" what did i just say
new hire given wrong information
low disk space
spells out common name
caller gives birth year when clearly not asked
eating or drinking
"i just got back from leave"
mercy connect dot open.com
common name with really strange spelling
citrix on personal computer
monitor (any kind) issue
BYOD / confused about locks due to it
Mymercy patient forwarded to 3399
"you are the __th person ive spoken too about this"
difficult caller / passive agressive
not by the phone when call connected
"i called earlier"
tyler complains
"I only have my phone/I dont have a personal computer"
parent ticket created / posted
queue spikes right when you get back from break or a call
printer
did not spell uniquely spelled name
askes a question, gets completely non related answer
coughs or sneezes or yawns into mic
rightfax missing
fire is mentioned in the chat
impatient caller
spam email
Melodi lurking in chat
logged off of connection center / reset citrix
"you are so smart"
epic access
¯\_(ツ)_/¯ in the chat
gives non-direct line for call back (such as a main hospital number)
