(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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random background beeping
does not know call back number / can i use my cell?
askes a question, gets completely non related answer
import dialog box in epic
"you are so smart"
"my class starts in 5mins"
mercylink inactive
gives non-direct line for call back (such as a main hospital number)
caller cannot describe the issue
non mercylink calling on mercylink line (or vise versa)
issue resolves itself / caller resolved it
logged off of connection center / reset citrix
rightfax missing
caller gives birth year when clearly not asked
is or says "im computer illiterate"
onboarding giving out outdated info
computer uptime is more than a week
heavy breathing
resolution: submit idn request
does not know how to use their cell phone
"I got a new phone"
calling in for an issue caller has no idea about
not by the phone when call connected
"i called earlier"
"you are the __th person ive spoken too about this"
other coworkers having loud conversation in the background
called cso / manager
"I am calling on behalf of doctor..... who is in the other room"
fire is mentioned in the chat
student was not given userid / did not know to use epc.userid
impatient caller
tyler complains
"Yes I am in the car" driving or passenger
printer
"ive restarted" but uptime says they didnt
did not know email is now nickname.last
difficult caller / passive agressive
does not know what idn request to submit
lawson syntax error
caller thinks userid has @mercy.net
HORRENDOUS name spelling
mercy connect dot open.com
self submitted p1/p2
queue on fire (red and yellow)
readyset
Melodi lurking in chat
caller tries to dismiss you before saying the closer
"click this button" "do i click it?" what did i just say
monitor (any kind) issue
low disk space
gives name/callback too quickly
goes straight into issue without giving name or callback
"i just got back from leave"
citrix on personal computer
caller says hi when trying to get their name and callback
"do you know why i was locked out?"
kids hollering in background
p1/p1 being a nightmare
caller has no idea what they are doing
did not spell uniquely spelled name
coughs or sneezes or yawns into mic
andi lurking
new hire was given no/insufficient info
eating or drinking
vdi issues
does not give full number
"just call 3399"
two min call, ten min ticket
resconnect / mts hosting
someone trying to teams msg or email for IT help
new hire given wrong information
why did tier 1 just spike
"need help with anything else?" "no i just want this fixed"
spells out common name
new hire not given userid
vdi not working
trying to view current paystubs/W2s on mypay/get w2s in general
commercial client / vendor
spam email
angry doctor
mfa
myedu call
unable to verify / account in archived state
someone emails the MTS All directory asking for help
"I only have my phone/I dont have a personal computer"
common name with really strange spelling
epic access
caller is taking on speaker / hard to hear
wanting escalation when viable workaround is too inconvenient to them
parent ticket created / posted
having conversation with someone else
maintenance issue
scanner issue
call in with phone attached to computer and needs to restart
Self submitted ticket with no information and the caller wants it escalated
¯\_(ツ)_/¯ in the chat
queue spikes right when you get back from break or a call
no phone by computer
needs drive mapped but does not know drive location
"im calling for ____"
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
ge issue
caller not happy about the response/resolution time frame
