(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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lawson syntax error
heavy breathing
caller says hi when trying to get their name and callback
logged off of connection center / reset citrix
needs drive mapped but does not know drive location
BYOD / confused about locks due to it
caller has no idea what they are doing
monitor (any kind) issue
spam email
printer
someone trying to teams msg or email for IT help
computer uptime is more than a week
self submitted p1/p2
no phone by computer
goes straight into issue without giving name or callback
SEH confusion
two min call, ten min ticket
vdi not working
mercy connect dot open.com
"click this button" "do i click it?" what did i just say
spells out common name
"i called earlier"
¯\_(ツ)_/¯ in the chat
"I got a new phone"
commercial client / vendor
trying to view current paystubs/W2s on mypay/get w2s in general
myedu call
student was not given userid / did not know to use epc.userid
p1/p1 being a nightmare
gives non-direct line for call back (such as a main hospital number)
did not spell uniquely spelled name
caller gives birth year when clearly not asked
queue on fire (red and yellow)
user ends call but doesnt hang up call
onboarding giving out outdated info
queue spikes right when you get back from break or a call
why did tier 1 just spike
ge issue
resconnect / mts hosting
random background beeping
"Yes I am in the car" driving or passenger
does not know call back number / can i use my cell?
fire is mentioned in the chat
caller cannot describe the issue
does not know how to use their cell phone
kids hollering in background
caller tries to dismiss you before saying the closer
tyler complains
called cso / manager
HORRENDOUS name spelling
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
new hire was given no/insufficient info
is or says "im computer illiterate"
common name with really strange spelling
did not know email is now nickname.last
readyset
import dialog box in epic
vdi issues
resolution: submit idn request
mercylink inactive
"you are so smart"
"ive restarted" but uptime says they didnt
Self submitted ticket with no information and the caller wants it escalated
"you are the __th person ive spoken too about this"
gives name/callback too quickly
"i just got back from leave"
maintenance issue
epic access
other coworkers having loud conversation in the background
call in with phone attached to computer and needs to restart
calling in for an issue caller has no idea about
someone emails the MTS All directory asking for help
issue resolves itself / caller resolved it
Mymercy patient forwarded to 3399
not by the phone when call connected
eating or drinking
does not give full number
"need help with anything else?" "no i just want this fixed"
new hire not given userid
does not know what idn request to submit
new hire given wrong information
difficult caller / passive agressive
low disk space
"do you have winning lottory numbers/1m dollars"
coughs or sneezes or yawns into mic
"my class starts in 5mins"
"I am calling on behalf of doctor..... who is in the other room"
"I only have my phone/I dont have a personal computer"
"im calling for ____"
citrix on personal computer
caller not happy about the response/resolution time frame
Melodi lurking in chat
unable to verify / account in archived state
UPS beeping / issues
"just call 3399"
caller thinks userid has @mercy.net
caller is taking on speaker / hard to hear
parent ticket created / posted
rightfax missing
non mercylink calling on mercylink line (or vise versa)
askes a question, gets completely non related answer
impatient caller
having conversation with someone else
andi lurking
mfa
"do you know why i was locked out?"
scanner issue
wanting escalation when viable workaround is too inconvenient to them
