(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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printer
mercy connect dot open.com
gives name/callback too quickly
UPS beeping / issues
ge issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
mercylink inactive
maintenance issue
queue on fire (red and yellow)
kids hollering in background
logged off of connection center / reset citrix
new hire not given userid
common name with really strange spelling
does not give full number
andi lurking
caller tries to dismiss you before saying the closer
call in with phone attached to computer and needs to restart
called cso / manager
"do you know why i was locked out?"
parent ticket created / posted
readyset
rightfax missing
commercial client / vendor
spells out common name
BYOD / confused about locks due to it
why did tier 1 just spike
"need help with anything else?" "no i just want this fixed"
"ive restarted" but uptime says they didnt
goes straight into issue without giving name or callback
"you are the __th person ive spoken too about this"
coughs or sneezes or yawns into mic
spam email
Self submitted ticket with no information and the caller wants it escalated
gives non-direct line for call back (such as a main hospital number)
other coworkers having loud conversation in the background
trying to view current paystubs/W2s on mypay/get w2s in general
resolution: submit idn request
"my class starts in 5mins"
epic access
import dialog box in epic
"just call 3399"
caller not happy about the response/resolution time frame
caller gives birth year when clearly not asked
SEH confusion
Melodi lurking in chat
queue spikes right when you get back from break or a call
"Yes I am in the car" driving or passenger
someone emails the MTS All directory asking for help
unable to verify / account in archived state
is or says "im computer illiterate"
did not spell uniquely spelled name
vdi issues
askes a question, gets completely non related answer
not by the phone when call connected
difficult caller / passive agressive
issue resolves itself / caller resolved it
heavy breathing
angry doctor
caller has no idea what they are doing
"im calling for ____"
caller says hi when trying to get their name and callback
new hire was given no/insufficient info
myedu call
lawson syntax error
"I got a new phone"
scanner issue
resconnect / mts hosting
HORRENDOUS name spelling
monitor (any kind) issue
onboarding giving out outdated info
Mymercy patient forwarded to 3399
¯\_(ツ)_/¯ in the chat
does not know call back number / can i use my cell?
p1/p1 being a nightmare
calling in for an issue caller has no idea about
"i just got back from leave"
two min call, ten min ticket
tyler complains
having conversation with someone else
wanting escalation when viable workaround is too inconvenient to them
did not know email is now nickname.last
user ends call but doesnt hang up call
"I only have my phone/I dont have a personal computer"
does not know what idn request to submit
random background beeping
mfa
computer uptime is more than a week
"I am calling on behalf of doctor..... who is in the other room"
low disk space
eating or drinking
caller thinks userid has @mercy.net
impatient caller
new hire given wrong information
fire is mentioned in the chat
"you are so smart"
no phone by computer
vdi not working
non mercylink calling on mercylink line (or vise versa)
student was not given userid / did not know to use epc.userid
caller is taking on speaker / hard to hear
citrix on personal computer
needs drive mapped but does not know drive location
"do you have winning lottory numbers/1m dollars"
caller cannot describe the issue
someone trying to teams msg or email for IT help
"click this button" "do i click it?" what did i just say
