(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ge issue
"i just got back from leave"
someone emails the MTS All directory asking for help
does not know how to use their cell phone
mercylink inactive
parent ticket created / posted
"Yes I am in the car" driving or passenger
did not know email is now nickname.last
impatient caller
caller tries to dismiss you before saying the closer
no phone by computer
Melodi lurking in chat
askes a question, gets completely non related answer
"I am calling on behalf of doctor..... who is in the other room"
unable to verify / account in archived state
citrix on personal computer
"I got a new phone"
queue spikes right when you get back from break or a call
does not know call back number / can i use my cell?
computer uptime is more than a week
caller says hi when trying to get their name and callback
call in with phone attached to computer and needs to restart
heavy breathing
caller not happy about the response/resolution time frame
fire is mentioned in the chat
other coworkers having loud conversation in the background
"do you know why i was locked out?"
needs drive mapped but does not know drive location
wanting escalation when viable workaround is too inconvenient to them
onboarding giving out outdated info
resconnect / mts hosting
non mercylink calling on mercylink line (or vise versa)
SEH confusion
vdi not working
"i called earlier"
"need help with anything else?" "no i just want this fixed"
caller cannot describe the issue
self submitted p1/p2
random background beeping
does not give full number
vdi issues
caller thinks userid has @mercy.net
caller gives birth year when clearly not asked
"do you have winning lottory numbers/1m dollars"
common name with really strange spelling
trying to view current paystubs/W2s on mypay/get w2s in general
"click this button" "do i click it?" what did i just say
resolution: submit idn request
new hire was given no/insufficient info
mfa
coughs or sneezes or yawns into mic
mercy connect dot open.com
maintenance issue
spells out common name
issue resolves itself / caller resolved it
printer
eating or drinking
"just call 3399"
"I only have my phone/I dont have a personal computer"
import dialog box in epic
difficult caller / passive agressive
not by the phone when call connected
user ends call but doesnt hang up call
"you are the __th person ive spoken too about this"
new hire given wrong information
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
BYOD / confused about locks due to it
calling in for an issue caller has no idea about
readyset
andi lurking
queue on fire (red and yellow)
lawson syntax error
why did tier 1 just spike
caller has no idea what they are doing
tyler complains
did not spell uniquely spelled name
scanner issue
called cso / manager
having conversation with someone else
monitor (any kind) issue
"you are so smart"
epic access
two min call, ten min ticket
angry doctor
student was not given userid / did not know to use epc.userid
new hire not given userid
kids hollering in background
logged off of connection center / reset citrix
Mymercy patient forwarded to 3399
Self submitted ticket with no information and the caller wants it escalated
myedu call
HORRENDOUS name spelling
is or says "im computer illiterate"
caller is taking on speaker / hard to hear
"ive restarted" but uptime says they didnt
commercial client / vendor
"my class starts in 5mins"
spam email
goes straight into issue without giving name or callback
does not know what idn request to submit
low disk space
"im calling for ____"
UPS beeping / issues
gives non-direct line for call back (such as a main hospital number)
