(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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kids hollering in background
"i just got back from leave"
new hire not given userid
fire is mentioned in the chat
difficult caller / passive agressive
not by the phone when call connected
common name with really strange spelling
citrix on personal computer
scanner issue
someone trying to teams msg or email for IT help
tyler complains
new hire was given no/insufficient info
Mymercy patient forwarded to 3399
angry doctor
caller cannot describe the issue
"do you have winning lottory numbers/1m dollars"
non mercylink calling on mercylink line (or vise versa)
no phone by computer
maintenance issue
mfa
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
monitor (any kind) issue
caller is taking on speaker / hard to hear
"Yes I am in the car" driving or passenger
coughs or sneezes or yawns into mic
rightfax missing
heavy breathing
is or says "im computer illiterate"
did not spell uniquely spelled name
lawson syntax error
gives non-direct line for call back (such as a main hospital number)
caller gives birth year when clearly not asked
"need help with anything else?" "no i just want this fixed"
gives name/callback too quickly
"I only have my phone/I dont have a personal computer"
BYOD / confused about locks due to it
p1/p1 being a nightmare
Melodi lurking in chat
"you are the __th person ive spoken too about this"
"im calling for ____"
unable to verify / account in archived state
logged off of connection center / reset citrix
goes straight into issue without giving name or callback
calling in for an issue caller has no idea about
caller not happy about the response/resolution time frame
two min call, ten min ticket
readyset
"my class starts in 5mins"
does not give full number
mercylink inactive
random background beeping
issue resolves itself / caller resolved it
printer
caller says hi when trying to get their name and callback
"ive restarted" but uptime says they didnt
vdi not working
epic access
queue spikes right when you get back from break or a call
"just call 3399"
needs drive mapped but does not know drive location
did not know email is now nickname.last
caller tries to dismiss you before saying the closer
other coworkers having loud conversation in the background
askes a question, gets completely non related answer
does not know call back number / can i use my cell?
mercy connect dot open.com
impatient caller
SEH confusion
andi lurking
call in with phone attached to computer and needs to restart
eating or drinking
wanting escalation when viable workaround is too inconvenient to them
why did tier 1 just spike
called cso / manager
computer uptime is more than a week
having conversation with someone else
caller has no idea what they are doing
resconnect / mts hosting
does not know what idn request to submit
myedu call
vdi issues
someone emails the MTS All directory asking for help
"do you know why i was locked out?"
trying to view current paystubs/W2s on mypay/get w2s in general
ge issue
self submitted p1/p2
onboarding giving out outdated info
¯\_(ツ)_/¯ in the chat
UPS beeping / issues
low disk space
HORRENDOUS name spelling
user ends call but doesnt hang up call
commercial client / vendor
new hire given wrong information
"i called earlier"
spam email
parent ticket created / posted
does not know how to use their cell phone
resolution: submit idn request
"click this button" "do i click it?" what did i just say
student was not given userid / did not know to use epc.userid
import dialog box in epic
"I got a new phone"
Self submitted ticket with no information and the caller wants it escalated
spells out common name
caller thinks userid has @mercy.net
"you are so smart"
"I am calling on behalf of doctor..... who is in the other room"
