(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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coughs or sneezes or yawns into mic
scanner issue
low disk space
no phone by computer
does not know how to use their cell phone
"you are the __th person ive spoken too about this"
lawson syntax error
commercial client / vendor
readyset
caller tries to dismiss you before saying the closer
does not know call back number / can i use my cell?
"click this button" "do i click it?" what did i just say
mercylink inactive
kids hollering in background
"I only have my phone/I dont have a personal computer"
is or says "im computer illiterate"
import dialog box in epic
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller not happy about the response/resolution time frame
unable to verify / account in archived state
having conversation with someone else
"just call 3399"
eating or drinking
maintenance issue
queue on fire (red and yellow)
epic access
tyler complains
difficult caller / passive agressive
call in with phone attached to computer and needs to restart
spells out common name
other coworkers having loud conversation in the background
heavy breathing
"you are so smart"
"do you have winning lottory numbers/1m dollars"
resolution: submit idn request
non mercylink calling on mercylink line (or vise versa)
gives name/callback too quickly
logged off of connection center / reset citrix
common name with really strange spelling
onboarding giving out outdated info
SEH confusion
askes a question, gets completely non related answer
not by the phone when call connected
p1/p1 being a nightmare
mfa
"do you know why i was locked out?"
computer uptime is more than a week
"need help with anything else?" "no i just want this fixed"
BYOD / confused about locks due to it
Mymercy patient forwarded to 3399
"Yes I am in the car" driving or passenger
wanting escalation when viable workaround is too inconvenient to them
"I got a new phone"
called cso / manager
"i just got back from leave"
gives non-direct line for call back (such as a main hospital number)
trying to view current paystubs/W2s on mypay/get w2s in general
someone emails the MTS All directory asking for help
printer
issue resolves itself / caller resolved it
fire is mentioned in the chat
caller has no idea what they are doing
"I am calling on behalf of doctor..... who is in the other room"
rightfax missing
new hire was given no/insufficient info
random background beeping
Melodi lurking in chat
resconnect / mts hosting
HORRENDOUS name spelling
spam email
does not know what idn request to submit
andi lurking
did not know email is now nickname.last
"im calling for ____"
myedu call
new hire not given userid
why did tier 1 just spike
vdi issues
caller gives birth year when clearly not asked
"i called earlier"
two min call, ten min ticket
needs drive mapped but does not know drive location
someone trying to teams msg or email for IT help
new hire given wrong information
user ends call but doesnt hang up call
self submitted p1/p2
¯\_(ツ)_/¯ in the chat
mercy connect dot open.com
UPS beeping / issues
impatient caller
monitor (any kind) issue
angry doctor
"my class starts in 5mins"
does not give full number
did not spell uniquely spelled name
Self submitted ticket with no information and the caller wants it escalated
ge issue
caller thinks userid has @mercy.net
calling in for an issue caller has no idea about
caller says hi when trying to get their name and callback
vdi not working
parent ticket created / posted
caller cannot describe the issue
student was not given userid / did not know to use epc.userid
caller is taking on speaker / hard to hear
goes straight into issue without giving name or callback
"ive restarted" but uptime says they didnt
citrix on personal computer
queue spikes right when you get back from break or a call
