(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
"I got a new phone"
vdi not working
spells out common name
"do you have winning lottory numbers/1m dollars"
eating or drinking
non mercylink calling on mercylink line (or vise versa)
askes a question, gets completely non related answer
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
user ends call but doesnt hang up call
"i called earlier"
"do you know why i was locked out?"
resolution: submit idn request
wanting escalation when viable workaround is too inconvenient to them
someone emails the MTS All directory asking for help
"ive restarted" but uptime says they didnt
does not know call back number / can i use my cell?
epic access
angry doctor
low disk space
goes straight into issue without giving name or callback
vdi issues
monitor (any kind) issue
other coworkers having loud conversation in the background
caller thinks userid has @mercy.net
"need help with anything else?" "no i just want this fixed"
heavy breathing
resconnect / mts hosting
computer uptime is more than a week
"you are so smart"
UPS beeping / issues
does not know how to use their cell phone
andi lurking
did not know email is now nickname.last
random background beeping
new hire given wrong information
issue resolves itself / caller resolved it
rightfax missing
fire is mentioned in the chat
"I only have my phone/I dont have a personal computer"
called cso / manager
readyset
ge issue
maintenance issue
BYOD / confused about locks due to it
gives name/callback too quickly
Mymercy patient forwarded to 3399
"click this button" "do i click it?" what did i just say
scanner issue
HORRENDOUS name spelling
"just call 3399"
is or says "im computer illiterate"
does not give full number
Melodi lurking in chat
kids hollering in background
"you are the __th person ive spoken too about this"
"i just got back from leave"
difficult caller / passive agressive
call in with phone attached to computer and needs to restart
spam email
caller has no idea what they are doing
caller tries to dismiss you before saying the closer
caller cannot describe the issue
"Yes I am in the car" driving or passenger
calling in for an issue caller has no idea about
tyler complains
not by the phone when call connected
why did tier 1 just spike
"im calling for ____"
commercial client / vendor
mercylink inactive
new hire not given userid
queue on fire (red and yellow)
logged off of connection center / reset citrix
new hire was given no/insufficient info
two min call, ten min ticket
unable to verify / account in archived state
someone trying to teams msg or email for IT help
citrix on personal computer
did not spell uniquely spelled name
coughs or sneezes or yawns into mic
printer
needs drive mapped but does not know drive location
parent ticket created / posted
no phone by computer
lawson syntax error
impatient caller
onboarding giving out outdated info
does not know what idn request to submit
caller gives birth year when clearly not asked
import dialog box in epic
caller not happy about the response/resolution time frame
myedu call
common name with really strange spelling
Self submitted ticket with no information and the caller wants it escalated
"I am calling on behalf of doctor..... who is in the other room"
gives non-direct line for call back (such as a main hospital number)
self submitted p1/p2
¯\_(ツ)_/¯ in the chat
mercy connect dot open.com
student was not given userid / did not know to use epc.userid
SEH confusion
mfa
queue spikes right when you get back from break or a call
having conversation with someone else
p1/p1 being a nightmare
trying to view current paystubs/W2s on mypay/get w2s in general
"my class starts in 5mins"
caller is taking on speaker / hard to hear
caller says hi when trying to get their name and callback
