(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Registration said I was all set"
Breathing into the mic
What's a Deductible?
Angry about stmt mailed before pt paid
Parent clearly pretending to be the patient
"Thanks for nothing"
Warning for language
Calling a Lawyer
Mad we won't violate HIPAA
"This needs to go to my insurance" (it was, they just left a balance)
Reg added ins in wrong order
Misspelled name
Says the statement doesn’t have the patient name
"I've never even been there!" (they have)
"YOU PEOPLE"
Insurance 'didn't get a claim' (yet we have an EOB)
Calling the Attorney General
Dad gave wrong DOB for child
Meant to call another company
Angry about charged amount
Mad about a 'charge' that is actually a refund
Refuses to call insurance to fix issue
"I need this coded as an emergency"
"You sent this to the wrong BCBS" (false)
Calling the BBB
"I didn't authorize my card to be charged" (but they did)
Reg didn't verify insurance
Parent listed as guarantor for adult
Requests a supervisor
Still mad after it's fixed
Complains about call wait time
Smoke alarm in the background
Spouse listed as guarantor for adult
Multiple last names - refuses to make things match
BCBS member services is confused
Ins rep asks us to violate contract / commit fraud
