(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refuses to call insurance to fix issue
What's a Deductible?
Calling the BBB
Says the statement doesn’t have the patient name
Reg added ins in wrong order
Insurance 'didn't get a claim' (yet we have an EOB)
Breathing into the mic
Multiple last names - refuses to make things match
Misspelled name
"You sent this to the wrong BCBS" (false)
"I need this coded as an emergency"
Reg didn't verify insurance
Spouse listed as guarantor for adult
Parent clearly pretending to be the patient
"ONLY THERE FOR 5 MINUTES"
Parent listed as guarantor for adult
"Thanks for nothing"
"I didn't authorize my card to be charged" (but they did)
Wants to pay by check via phone
"YOU PEOPLE"
Complains about call wait time
"I've never even been there!" (they have)
Warning for language
Mad about a 'charge' that is actually a refund
Calling the Attorney General
Mad we won't violate HIPAA
Blasting the company online
Requests a supervisor
Meant to call another company
BCBS member services is confused
Gives way too much personal information
Still mad after it's fixed
Angry about stmt mailed before pt paid
Smoke alarm in the background
Ins rep asks us to violate contract / commit fraud
"This needs to go to my insurance" (it was, they just left a balance)
