(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Gives way too much personal information
"You sent this to the wrong BCBS" (false)
"Registration said I was all set"
Calling the BBB
Calling the Attorney General
Warning for language
Smoke alarm in the background
BCBS member services is confused
"I've never even been there!" (they have)
Calling a Lawyer
Dad gave wrong DOB for child
Complains about call wait time
Spouse listed as guarantor for adult
Mad we won't violate HIPAA
Insurance 'didn't get a claim' (yet we have an EOB)
Still mad after it's fixed
Parent clearly pretending to be the patient
Angry about stmt mailed before pt paid
Misspelled name
Refuses to call insurance to fix issue
Parent listed as guarantor for adult
Reg added ins in wrong order
"I didn't authorize my card to be charged" (but they did)
"YOU PEOPLE"
"Thanks for nothing"
Mad about a 'charge' that is actually a refund
Multiple last names - refuses to make things match
Blasting the company online
Requests a supervisor
"ONLY THERE FOR 5 MINUTES"
Ins rep asks us to violate contract / commit fraud
"I need this coded as an emergency"
What's a Deductible?
Reg didn't verify insurance
Meant to call another company
Says the statement doesn’t have the patient name
Breathing into the mic
Angry about charged amount
"This needs to go to my insurance" (it was, they just left a balance)
