PAR Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I've never even been there!" (they have)
2. "This needs to go to my insurance" (it was, they just left a balance)
3. Still mad after it's fixed
4. Mad we won't violate HIPAA
5. Angry about charged amount
6. "I didn't authorize my card to be charged" (but they did)
7. "ONLY THERE FOR 5 MINUTES"
8. Calling the BBB
9. Spouse listed as guarantor for adult
10. Insurance 'didn't get a claim' (yet we have an EOB)
11. "YOU PEOPLE"
12. Misspelled name
13. Breathing into the mic
14. BCBS member services is confused
15. Ins rep asks us to violate contract / commit fraud
16. Requests a supervisor
17. Mad about a 'charge' that is actually a refund
18. "Registration said I was all set"
19. Smoke alarm in the background
20. Multiple last names - refuses to make things match
21. "You sent this to the wrong BCBS" (false)
22. Warning for language
23. Blasting the company online
24. Parent clearly pretending to be the patient
25. Reg didn't verify insurance
26. Complains about call wait time
27. Refuses to call insurance to fix issue
28. Wants to pay by check via phone
29. Gives way too much personal information
30. Angry about stmt mailed before pt paid
31. Reg added ins in wrong order
32. Dad gave wrong DOB for child
33. Meant to call another company
34. Calling a Lawyer
35. Says the statement doesn’t have the patient name
36. Parent listed as guarantor for adult
37. "Thanks for nothing"
38. Calling the Attorney General
39. What's a Deductible?
40. "I need this coded as an emergency"