(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Requests a supervisor
BCBS member services is confused
Reg added ins in wrong order
Mad about a 'charge' that is actually a refund
"Thanks for nothing"
"I didn't authorize my card to be charged" (but they did)
Breathing into the mic
Angry about stmt mailed before pt paid
"I've never even been there!" (they have)
Calling the Attorney General
"I need this coded as an emergency"
"Registration said I was all set"
Multiple last names - refuses to make things match
Blasting the company online
Spouse listed as guarantor for adult
Angry about charged amount
Calling the BBB
Insurance 'didn't get a claim' (yet we have an EOB)
Parent listed as guarantor for adult
What's a Deductible?
Smoke alarm in the background
"You sent this to the wrong BCBS" (false)
Complains about call wait time
Meant to call another company
Dad gave wrong DOB for child
"YOU PEOPLE"
Wants to pay by check via phone
Still mad after it's fixed
"ONLY THERE FOR 5 MINUTES"
Mad we won't violate HIPAA
Parent clearly pretending to be the patient
Says the statement doesn’t have the patient name
Ins rep asks us to violate contract / commit fraud
Refuses to call insurance to fix issue
Calling a Lawyer
Reg didn't verify insurance
Misspelled name
Warning for language
Gives way too much personal information
"This needs to go to my insurance" (it was, they just left a balance)
