(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
Misspelled name
Breathing into the mic
Calling a Lawyer
Still mad after it's fixed
Mad about a 'charge' that is actually a refund
"This needs to go to my insurance" (it was, they just left a balance)
Requests a supervisor
Complains about call wait time
Ins rep asks us to violate contract / commit fraud
Reg didn't verify insurance
Gives way too much personal information
"Registration said I was all set"
"I didn't authorize my card to be charged" (but they did)
Meant to call another company
Multiple last names - refuses to make things match
"YOU PEOPLE"
Smoke alarm in the background
Blasting the company online
Angry about charged amount
Calling the Attorney General
BCBS member services is confused
"I've never even been there!" (they have)
Reg added ins in wrong order
"Thanks for nothing"
Refuses to call insurance to fix issue
Parent clearly pretending to be the patient
Dad gave wrong DOB for child
Spouse listed as guarantor for adult
"You sent this to the wrong BCBS" (false)
Angry about stmt mailed before pt paid
Says the statement doesn’t have the patient name
Warning for language
Wants to pay by check via phone
Mad we won't violate HIPAA
"I need this coded as an emergency"
Insurance 'didn't get a claim' (yet we have an EOB)
