De-escalate adifficultcallShare acomplimentyou recievedfrom a CT!Sell aDTKRead yourCSATresultsSummarizethe callGive atip to acoworkerCustomizean emailtemplateFind andshare afunky itemon our sitePromotereplacementpartsSlackMegan aCTconnectionUse thegift cardaudit toolAsk forphotos tohelp decidea resolutionUse theCT'snameSet uparepairCompliementan itemSlack theteam chat amotivatingmemeRead aServiceDownloadSign acustomer upfor FedExDeliveryManagerSlack ateammatesomethingfunnyDeterminethe reasonthe Ctbought theitemEducate aCT on howto view theirorders in MyAccountRecognizea co-worker onthe rec wallIdentify awhitelabel itemUse theassemblyguide tosolve anissueDe-escalate adifficultcallShare acomplimentyou recievedfrom a CT!Sell aDTKRead yourCSATresultsSummarizethe callGive atip to acoworkerCustomizean emailtemplateFind andshare afunky itemon our sitePromotereplacementpartsSlackMegan aCTconnectionUse thegift cardaudit toolAsk forphotos tohelp decidea resolutionUse theCT'snameSet uparepairCompliementan itemSlack theteam chat amotivatingmemeRead aServiceDownloadSign acustomer upfor FedExDeliveryManagerSlack ateammatesomethingfunnyDeterminethe reasonthe Ctbought theitemEducate aCT on howto view theirorders in MyAccountRecognizea co-worker onthe rec wallIdentify awhitelabel itemUse theassemblyguide tosolve anissue

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a difficult call
  2. Share a compliment you recieved from a CT!
  3. Sell a DTK
  4. Read your CSAT results
  5. Summarize the call
  6. Give a tip to a coworker
  7. Customize an email template
  8. Find and share a funky item on our site
  9. Promote replacement parts
  10. Slack Megan a CT connection
  11. Use the gift card audit tool
  12. Ask for photos to help decide a resolution
  13. Use the CT's name
  14. Set up a repair
  15. Compliement an item
  16. Slack the team chat a motivating meme
  17. Read a Service Download
  18. Sign a customer up for FedEx Delivery Manager
  19. Slack a teammate something funny
  20. Determine the reason the Ct bought the item
  21. Educate a CT on how to view their orders in My Account
  22. Recognize a co-worker on the rec wall
  23. Identify a white label item
  24. Use the assembly guide to solve an issue