Ask forphotos tohelp decidea resolutionUse theassemblyguide tosolve anissueUse theCT'snameSummarizethe callCustomizean emailtemplateSlack theteam chat amotivatingmemeIdentify awhitelabel itemShare acomplimentyou recievedfrom a CT!Read aServiceDownloadRecognizea co-worker onthe rec wallEducate aCT on howto view theirorders in MyAccountUse thegift cardaudit toolSell aDTKSet uparepairSlack ateammatesomethingfunnyDe-escalate adifficultcallSlackMegan aCTconnectionDeterminethe reasonthe Ctbought theitemGive atip to acoworkerRead yourCSATresultsPromotereplacementpartsFind andshare afunky itemon our siteCompliementan itemSign acustomer upfor FedExDeliveryManagerAsk forphotos tohelp decidea resolutionUse theassemblyguide tosolve anissueUse theCT'snameSummarizethe callCustomizean emailtemplateSlack theteam chat amotivatingmemeIdentify awhitelabel itemShare acomplimentyou recievedfrom a CT!Read aServiceDownloadRecognizea co-worker onthe rec wallEducate aCT on howto view theirorders in MyAccountUse thegift cardaudit toolSell aDTKSet uparepairSlack ateammatesomethingfunnyDe-escalate adifficultcallSlackMegan aCTconnectionDeterminethe reasonthe Ctbought theitemGive atip to acoworkerRead yourCSATresultsPromotereplacementpartsFind andshare afunky itemon our siteCompliementan itemSign acustomer upfor FedExDeliveryManager

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for photos to help decide a resolution
  2. Use the assembly guide to solve an issue
  3. Use the CT's name
  4. Summarize the call
  5. Customize an email template
  6. Slack the team chat a motivating meme
  7. Identify a white label item
  8. Share a compliment you recieved from a CT!
  9. Read a Service Download
  10. Recognize a co-worker on the rec wall
  11. Educate a CT on how to view their orders in My Account
  12. Use the gift card audit tool
  13. Sell a DTK
  14. Set up a repair
  15. Slack a teammate something funny
  16. De-escalate a difficult call
  17. Slack Megan a CT connection
  18. Determine the reason the Ct bought the item
  19. Give a tip to a coworker
  20. Read your CSAT results
  21. Promote replacement parts
  22. Find and share a funky item on our site
  23. Compliement an item
  24. Sign a customer up for FedEx Delivery Manager