Customizean emailtemplateUse theCT'snameEducate aCT on howto view theirorders in MyAccountUse thegift cardaudit toolSlack ateammatesomethingfunnyRecognizea co-worker onthe rec wallRead yourCSATresultsFind andshare afunky itemon our siteDe-escalate adifficultcallDeterminethe reasonthe Ctbought theitemSet uparepairSell aDTKUse theassemblyguide tosolve anissueIdentify awhitelabel itemRead aServiceDownloadSlackMegan aCTconnectionCompliementan itemSummarizethe callSign acustomer upfor FedExDeliveryManagerAsk forphotos tohelp decidea resolutionGive atip to acoworkerPromotereplacementpartsShare acomplimentyou recievedfrom a CT!Slack theteam chat amotivatingmemeCustomizean emailtemplateUse theCT'snameEducate aCT on howto view theirorders in MyAccountUse thegift cardaudit toolSlack ateammatesomethingfunnyRecognizea co-worker onthe rec wallRead yourCSATresultsFind andshare afunky itemon our siteDe-escalate adifficultcallDeterminethe reasonthe Ctbought theitemSet uparepairSell aDTKUse theassemblyguide tosolve anissueIdentify awhitelabel itemRead aServiceDownloadSlackMegan aCTconnectionCompliementan itemSummarizethe callSign acustomer upfor FedExDeliveryManagerAsk forphotos tohelp decidea resolutionGive atip to acoworkerPromotereplacementpartsShare acomplimentyou recievedfrom a CT!Slack theteam chat amotivatingmeme

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customize an email template
  2. Use the CT's name
  3. Educate a CT on how to view their orders in My Account
  4. Use the gift card audit tool
  5. Slack a teammate something funny
  6. Recognize a co-worker on the rec wall
  7. Read your CSAT results
  8. Find and share a funky item on our site
  9. De-escalate a difficult call
  10. Determine the reason the Ct bought the item
  11. Set up a repair
  12. Sell a DTK
  13. Use the assembly guide to solve an issue
  14. Identify a white label item
  15. Read a Service Download
  16. Slack Megan a CT connection
  17. Compliement an item
  18. Summarize the call
  19. Sign a customer up for FedEx Delivery Manager
  20. Ask for photos to help decide a resolution
  21. Give a tip to a coworker
  22. Promote replacement parts
  23. Share a compliment you recieved from a CT!
  24. Slack the team chat a motivating meme