Sell aDTKDe-escalate adifficultcallUse thegift cardaudit toolIdentify awhitelabel itemRead yourCSATresultsUse theCT'snameRead aServiceDownloadUse theassemblyguide tosolve anissueRecognizea co-worker onthe rec wallEducate aCT on howto view theirorders in MyAccountSummarizethe callCustomizean emailtemplateGive atip to acoworkerPromotereplacementpartsAsk forphotos tohelp decidea resolutionShare acomplimentyou recievedfrom a CT!Set uparepairSign acustomer upfor FedExDeliveryManagerSlack ateammatesomethingfunnyFind andshare afunky itemon our siteSlackMegan aCTconnectionCompliementan itemSlack theteam chat amotivatingmemeDeterminethe reasonthe Ctbought theitemSell aDTKDe-escalate adifficultcallUse thegift cardaudit toolIdentify awhitelabel itemRead yourCSATresultsUse theCT'snameRead aServiceDownloadUse theassemblyguide tosolve anissueRecognizea co-worker onthe rec wallEducate aCT on howto view theirorders in MyAccountSummarizethe callCustomizean emailtemplateGive atip to acoworkerPromotereplacementpartsAsk forphotos tohelp decidea resolutionShare acomplimentyou recievedfrom a CT!Set uparepairSign acustomer upfor FedExDeliveryManagerSlack ateammatesomethingfunnyFind andshare afunky itemon our siteSlackMegan aCTconnectionCompliementan itemSlack theteam chat amotivatingmemeDeterminethe reasonthe Ctbought theitem

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell a DTK
  2. De-escalate a difficult call
  3. Use the gift card audit tool
  4. Identify a white label item
  5. Read your CSAT results
  6. Use the CT's name
  7. Read a Service Download
  8. Use the assembly guide to solve an issue
  9. Recognize a co-worker on the rec wall
  10. Educate a CT on how to view their orders in My Account
  11. Summarize the call
  12. Customize an email template
  13. Give a tip to a coworker
  14. Promote replacement parts
  15. Ask for photos to help decide a resolution
  16. Share a compliment you recieved from a CT!
  17. Set up a repair
  18. Sign a customer up for FedEx Delivery Manager
  19. Slack a teammate something funny
  20. Find and share a funky item on our site
  21. Slack Megan a CT connection
  22. Compliement an item
  23. Slack the team chat a motivating meme
  24. Determine the reason the Ct bought the item