Customizean emailtemplateEducate aCT on howto view theirorders in MyAccountAsk forphotos tohelp decidea resolutionDeterminethe reasonthe Ctbought theitemUse thegift cardaudit toolRead yourCSATresultsSell aDTKGive atip to acoworkerSlack theteam chat amotivatingmemeShare acomplimentyou recievedfrom a CT!De-escalate adifficultcallSet uparepairSlack ateammatesomethingfunnyFind andshare afunky itemon our siteCompliementan itemSlackMegan aCTconnectionRecognizea co-worker onthe rec wallUse theassemblyguide tosolve anissuePromotereplacementpartsRead aServiceDownloadSummarizethe callUse theCT'snameIdentify awhitelabel itemSign acustomer upfor FedExDeliveryManagerCustomizean emailtemplateEducate aCT on howto view theirorders in MyAccountAsk forphotos tohelp decidea resolutionDeterminethe reasonthe Ctbought theitemUse thegift cardaudit toolRead yourCSATresultsSell aDTKGive atip to acoworkerSlack theteam chat amotivatingmemeShare acomplimentyou recievedfrom a CT!De-escalate adifficultcallSet uparepairSlack ateammatesomethingfunnyFind andshare afunky itemon our siteCompliementan itemSlackMegan aCTconnectionRecognizea co-worker onthe rec wallUse theassemblyguide tosolve anissuePromotereplacementpartsRead aServiceDownloadSummarizethe callUse theCT'snameIdentify awhitelabel itemSign acustomer upfor FedExDeliveryManager

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customize an email template
  2. Educate a CT on how to view their orders in My Account
  3. Ask for photos to help decide a resolution
  4. Determine the reason the Ct bought the item
  5. Use the gift card audit tool
  6. Read your CSAT results
  7. Sell a DTK
  8. Give a tip to a coworker
  9. Slack the team chat a motivating meme
  10. Share a compliment you recieved from a CT!
  11. De-escalate a difficult call
  12. Set up a repair
  13. Slack a teammate something funny
  14. Find and share a funky item on our site
  15. Compliement an item
  16. Slack Megan a CT connection
  17. Recognize a co-worker on the rec wall
  18. Use the assembly guide to solve an issue
  19. Promote replacement parts
  20. Read a Service Download
  21. Summarize the call
  22. Use the CT's name
  23. Identify a white label item
  24. Sign a customer up for FedEx Delivery Manager