Read aServiceDownloadDeterminethe reasonthe Ctbought theitemSummarizethe callCustomizean emailtemplateEducate aCT on howto view theirorders in MyAccountUse theCT'snameUse thegift cardaudit toolSet uparepairSlack ateammatesomethingfunnyFind andshare afunky itemon our siteDe-escalate adifficultcallIdentify awhitelabel itemShare acomplimentyou recievedfrom a CT!Compliementan itemRecognizea co-worker onthe rec wallSlackMegan aCTconnectionSell aDTKRead yourCSATresultsSlack theteam chat amotivatingmemeAsk forphotos tohelp decidea resolutionPromotereplacementpartsUse theassemblyguide tosolve anissueGive atip to acoworkerSign acustomer upfor FedExDeliveryManagerRead aServiceDownloadDeterminethe reasonthe Ctbought theitemSummarizethe callCustomizean emailtemplateEducate aCT on howto view theirorders in MyAccountUse theCT'snameUse thegift cardaudit toolSet uparepairSlack ateammatesomethingfunnyFind andshare afunky itemon our siteDe-escalate adifficultcallIdentify awhitelabel itemShare acomplimentyou recievedfrom a CT!Compliementan itemRecognizea co-worker onthe rec wallSlackMegan aCTconnectionSell aDTKRead yourCSATresultsSlack theteam chat amotivatingmemeAsk forphotos tohelp decidea resolutionPromotereplacementpartsUse theassemblyguide tosolve anissueGive atip to acoworkerSign acustomer upfor FedExDeliveryManager

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read a Service Download
  2. Determine the reason the Ct bought the item
  3. Summarize the call
  4. Customize an email template
  5. Educate a CT on how to view their orders in My Account
  6. Use the CT's name
  7. Use the gift card audit tool
  8. Set up a repair
  9. Slack a teammate something funny
  10. Find and share a funky item on our site
  11. De-escalate a difficult call
  12. Identify a white label item
  13. Share a compliment you recieved from a CT!
  14. Compliement an item
  15. Recognize a co-worker on the rec wall
  16. Slack Megan a CT connection
  17. Sell a DTK
  18. Read your CSAT results
  19. Slack the team chat a motivating meme
  20. Ask for photos to help decide a resolution
  21. Promote replacement parts
  22. Use the assembly guide to solve an issue
  23. Give a tip to a coworker
  24. Sign a customer up for FedEx Delivery Manager