Identify awhitelabel itemSlackMegan aCTconnectionDe-escalate adifficultcallEducate aCT on howto view theirorders in MyAccountSummarizethe callUse theCT'snameRead yourCSATresultsSell aDTKUse thegift cardaudit toolPromotereplacementpartsShare acomplimentyou recievedfrom a CT!Give atip to acoworkerRecognizea co-worker onthe rec wallSlack ateammatesomethingfunnyRead aServiceDownloadFind andshare afunky itemon our siteUse theassemblyguide tosolve anissueSlack theteam chat amotivatingmemeCustomizean emailtemplateCompliementan itemSet uparepairDeterminethe reasonthe Ctbought theitemAsk forphotos tohelp decidea resolutionSign acustomer upfor FedExDeliveryManagerIdentify awhitelabel itemSlackMegan aCTconnectionDe-escalate adifficultcallEducate aCT on howto view theirorders in MyAccountSummarizethe callUse theCT'snameRead yourCSATresultsSell aDTKUse thegift cardaudit toolPromotereplacementpartsShare acomplimentyou recievedfrom a CT!Give atip to acoworkerRecognizea co-worker onthe rec wallSlack ateammatesomethingfunnyRead aServiceDownloadFind andshare afunky itemon our siteUse theassemblyguide tosolve anissueSlack theteam chat amotivatingmemeCustomizean emailtemplateCompliementan itemSet uparepairDeterminethe reasonthe Ctbought theitemAsk forphotos tohelp decidea resolutionSign acustomer upfor FedExDeliveryManager

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a white label item
  2. Slack Megan a CT connection
  3. De-escalate a difficult call
  4. Educate a CT on how to view their orders in My Account
  5. Summarize the call
  6. Use the CT's name
  7. Read your CSAT results
  8. Sell a DTK
  9. Use the gift card audit tool
  10. Promote replacement parts
  11. Share a compliment you recieved from a CT!
  12. Give a tip to a coworker
  13. Recognize a co-worker on the rec wall
  14. Slack a teammate something funny
  15. Read a Service Download
  16. Find and share a funky item on our site
  17. Use the assembly guide to solve an issue
  18. Slack the team chat a motivating meme
  19. Customize an email template
  20. Compliement an item
  21. Set up a repair
  22. Determine the reason the Ct bought the item
  23. Ask for photos to help decide a resolution
  24. Sign a customer up for FedEx Delivery Manager