RETURNBILLSreturnedcorrespondencealert lets agentknow what gotreturned?GENESYSWhat phonesystem dowe usedaily?POBOXWhat kind ofmailingaddressdoes AEhave ?stampMAILINGADDRESSwhat needsto be verifiedon everysingle call?theogreFrownyGenesysMaximusAELOGOQAThis isone partof yourSSPRACCOUNTNOTEBOOKwhat notebookin CC&B getsused to updatethe mailingaddress?CC&BWhat billingsoftware dowe use?UNIT#what do we puton line 1 of amailing addressif customer hasan apartment?RumbleCruzmailtruckphoneALERTSWhere in CC&Bdoes it notifyabout returnedcorrespondence?postmarkmailboxREFUNDCHECKif customerhas a crediton theaccount theycan requestUSPSwhatcompanydeliversyour mail?BubblebusterPostalcarrieragentCONTACTNOTEdon't forget*blank* afterupdatingmailingaddressEnvelopepostofficeemailUNCLAIMEDPROPERTYthis happensif a customerdoesn't claimtheir refundcheckbillSSPRThis getsreviewed withyoursupervisorevery month?checkCONTROLLER'SOFFICEwhere dowe checkfor refundchecks?RETURNBILLSreturnedcorrespondencealert lets agentknow what gotreturned?GENESYSWhat phonesystem dowe usedaily?POBOXWhat kind ofmailingaddressdoes AEhave ?stampMAILINGADDRESSwhat needsto be verifiedon everysingle call?theogreFrownyGenesysMaximusAELOGOQAThis isone partof yourSSPRACCOUNTNOTEBOOKwhat notebookin CC&B getsused to updatethe mailingaddress?CC&BWhat billingsoftware dowe use?UNIT#what do we puton line 1 of amailing addressif customer hasan apartment?RumbleCruzmailtruckphoneALERTSWhere in CC&Bdoes it notifyabout returnedcorrespondence?postmarkmailboxREFUNDCHECKif customerhas a crediton theaccount theycan requestUSPSwhatcompanydeliversyour mail?BubblebusterPostalcarrieragentCONTACTNOTEdon't forget*blank* afterupdatingmailingaddressEnvelopepostofficeemailUNCLAIMEDPROPERTYthis happensif a customerdoesn't claimtheir refundcheckbillSSPRThis getsreviewed withyoursupervisorevery month?checkCONTROLLER'SOFFICEwhere dowe checkfor refundchecks?

MAILING ADDRESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. returned correspondence alert lets agent know what got returned?
    RETURN BILLS
  2. What phone system do we use daily?
    GENESYS
  3. What kind of mailing address does AE have ?
    PO BOX
  4. stamp
  5. what needs to be verified on every single call?
    MAILING ADDRESS
  6. the ogre
  7. Frowny
  8. Genesys Maximus
  9. AE LOGO
  10. This is one part of your SSPR
    QA
  11. what notebook in CC&B gets used to update the mailing address?
    ACCOUNT NOTEBOOK
  12. What billing software do we use?
    CC&B
  13. what do we put on line 1 of a mailing address if customer has an apartment?
    UNIT #
  14. Rumble Cruz
  15. mail truck
  16. phone
  17. Where in CC&B does it notify about returned correspondence?
    ALERTS
  18. post mark
  19. mailbox
  20. if customer has a credit on the account they can request
    REFUND CHECK
  21. what company delivers your mail?
    USPS
  22. Bubblebuster
  23. Postal carrier
  24. agent
  25. don't forget *blank* after updating mailing address
    CONTACT NOTE
  26. Envelope
  27. post office
  28. email
  29. this happens if a customer doesn't claim their refund check
    UNCLAIMED PROPERTY
  30. bill
  31. This gets reviewed with your supervisor every month?
    SSPR
  32. check
  33. where do we check for refund checks?
    CONTROLLER'S OFFICE