GenesysMaximus UNCLAIMEDPROPERTYthis happensif a customerdoesn't claimtheir refundcheckACCOUNTNOTEBOOKwhat notebookin CC&B getsused to updatethe mailingaddress?REFUNDCHECKif customerhas a crediton theaccount theycan requestagentPOBOXWhat kind ofmailingaddressdoes AEhave ?mailtruckcheckUSPSwhatcompanydeliversyour mail?CC&BWhat billingsoftware dowe use?BubblebusterpostmarkphonemailboxCONTACTNOTEdon't forget*blank* afterupdatingmailingaddressALERTSWhere in CC&Bdoes it notifyabout returnedcorrespondence?QAThis isone partof yourSSPRGENESYSWhat phonesystem dowe usedaily?FrownytheogreRETURNBILLSreturnedcorrespondencealert lets agentknow what gotreturned?SSPRThis getsreviewed withyoursupervisorevery month?PostalcarrierCONTROLLER'SOFFICEwhere dowe checkfor refundchecks?MAILINGADDRESSwhat needsto be verifiedon everysingle call?emailRumbleCruzbillEnvelopestamppostofficeUNIT#what do we puton line 1 of amailing addressif customer hasan apartment?AELOGOGenesysMaximusUNCLAIMEDPROPERTYthis happensif a customerdoesn't claimtheir refundcheckACCOUNTNOTEBOOKwhat notebookin CC&B getsused to updatethe mailingaddress?REFUNDCHECKif customerhas a crediton theaccount theycan requestagentPOBOXWhat kind ofmailingaddressdoes AEhave ?mailtruckcheckUSPSwhatcompanydeliversyour mail?CC&BWhat billingsoftware dowe use?BubblebusterpostmarkphonemailboxCONTACTNOTEdon't forget*blank* afterupdatingmailingaddressALERTSWhere in CC&Bdoes it notifyabout returnedcorrespondence?QAThis isone partof yourSSPRGENESYSWhat phonesystem dowe usedaily?FrownytheogreRETURNBILLSreturnedcorrespondencealert lets agentknow what gotreturned?SSPRThis getsreviewed withyoursupervisorevery month?PostalcarrierCONTROLLER'SOFFICEwhere dowe checkfor refundchecks?MAILINGADDRESSwhat needsto be verifiedon everysingle call?emailRumbleCruzbillEnvelopestamppostofficeUNIT#what do we puton line 1 of amailing addressif customer hasan apartment?AELOGO

MAILING ADDRESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genesys Maximus
  2. this happens if a customer doesn't claim their refund check
    UNCLAIMED PROPERTY
  3. what notebook in CC&B gets used to update the mailing address?
    ACCOUNT NOTEBOOK
  4. if customer has a credit on the account they can request
    REFUND CHECK
  5. agent
  6. What kind of mailing address does AE have ?
    PO BOX
  7. mail truck
  8. check
  9. what company delivers your mail?
    USPS
  10. What billing software do we use?
    CC&B
  11. Bubblebuster
  12. post mark
  13. phone
  14. mailbox
  15. don't forget *blank* after updating mailing address
    CONTACT NOTE
  16. Where in CC&B does it notify about returned correspondence?
    ALERTS
  17. This is one part of your SSPR
    QA
  18. What phone system do we use daily?
    GENESYS
  19. Frowny
  20. the ogre
  21. returned correspondence alert lets agent know what got returned?
    RETURN BILLS
  22. This gets reviewed with your supervisor every month?
    SSPR
  23. Postal carrier
  24. where do we check for refund checks?
    CONTROLLER'S OFFICE
  25. what needs to be verified on every single call?
    MAILING ADDRESS
  26. email
  27. Rumble Cruz
  28. bill
  29. Envelope
  30. stamp
  31. post office
  32. what do we put on line 1 of a mailing address if customer has an apartment?
    UNIT #
  33. AE LOGO