Memberasked wherethey arecalling toMembercalled youthe wrongnameSentrequestfor ApplePayMemberasked howyour weatheris whereyou're atThey spellednameinstead ofsaid itDe-escalatedupsetmemberCallerw/name ofseason/foodTook135 in3 daysTookmore than6 calls inan hourMemberhad youon muteTook 30callsbeforelunchMember'semail hasa 7 in itRequest to re-send e-gift cardfor myplusrewardsredemptionSet uppaymentplan w/amemberTransferredto apply fora loanTalked tosomeonewith yoursame nameMember asksto speak withyourmanager topraise youSpoke tosomeonein TXHelpedmemberregister 1sttime for OLBInternationalWireSent alienreleaseTook 45Calls inone dayMembercalls you aname ofendearmentCaller'snamestarts witha BTravelnotes toMexicoCaller 'snamestarts withGReceivedincoming callfrom samemember twice(not direct)Debitcard limitincreasePayoffa loanMemberasked wherethey arecalling toMembercalled youthe wrongnameSentrequestfor ApplePayMemberasked howyour weatheris whereyou're atThey spellednameinstead ofsaid itDe-escalatedupsetmemberCallerw/name ofseason/foodTook135 in3 daysTookmore than6 calls inan hourMemberhad youon muteTook 30callsbeforelunchMember'semail hasa 7 in itRequest to re-send e-gift cardfor myplusrewardsredemptionSet uppaymentplan w/amemberTransferredto apply fora loanTalked tosomeonewith yoursame nameMember asksto speak withyourmanager topraise youSpoke tosomeonein TXHelpedmemberregister 1sttime for OLBInternationalWireSent alienreleaseTook 45Calls inone dayMembercalls you aname ofendearmentCaller'snamestarts witha BTravelnotes toMexicoCaller 'snamestarts withGReceivedincoming callfrom samemember twice(not direct)Debitcard limitincreasePayoffa loan

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member asked where they are calling to
  2. Member called you the wrong name
  3. Sent request for Apple Pay
  4. Member asked how your weather is where you're at
  5. They spelled name instead of said it
  6. De-escalated upset member
  7. Caller w/name of season/food
  8. Took 135 in 3 days
  9. Took more than 6 calls in an hour
  10. Member had you on mute
  11. Took 30 calls before lunch
  12. Member's email has a 7 in it
  13. Request to re-send e-gift card for myplus rewards redemption
  14. Set up payment plan w/a member
  15. Transferred to apply for a loan
  16. Talked to someone with your same name
  17. Member asks to speak with your manager to praise you
  18. Spoke to someone in TX
  19. Helped member register 1st time for OLB
  20. International Wire
  21. Sent a lien release
  22. Took 45 Calls in one day
  23. Member calls you a name of endearment
  24. Caller's name starts with a B
  25. Travel notes to Mexico
  26. Caller 's name starts with G
  27. Received incoming call from same member twice (not direct)
  28. Debit card limit increase
  29. Payoff a loan