PatientrunninglateTransferredto surgeryschedulerUpsetpatientPatientcancelleddue toweatherYou had to taskthe dr team orCSS to work apatient insooner thanavailableYou had afaxmachinecall inChild cryingin thebackgroundYourpatient tellsyou to havea good dayDroppedcallReferralfromanotherpracticeYou had aBrevium callback thatdoesn't want tobe contactedTriagedcallYoureceive anemail fromLyndseyYour patientasks if youhave anyplans for theweekendDog barkinginbackgroundCaller iseating onthe callYou find aschedulingerrorYou had apatientcancel lastminuteYou assistyour co-worker in theteam chatCallersays theycan't hearyouPersoncalled thewrongnumberMedicationrefillTransferredto medicalrecordsYour patientthinks theyleftsomething inofficePatientrunninglateTransferredto surgeryschedulerUpsetpatientPatientcancelleddue toweatherYou had to taskthe dr team orCSS to work apatient insooner thanavailableYou had afaxmachinecall inChild cryingin thebackgroundYourpatient tellsyou to havea good dayDroppedcallReferralfromanotherpracticeYou had aBrevium callback thatdoesn't want tobe contactedTriagedcallYoureceive anemail fromLyndseyYour patientasks if youhave anyplans for theweekendDog barkinginbackgroundCaller iseating onthe callYou find aschedulingerrorYou had apatientcancel lastminuteYou assistyour co-worker in theteam chatCallersays theycan't hearyouPersoncalled thewrongnumberMedicationrefillTransferredto medicalrecordsYour patientthinks theyleftsomething inoffice

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient running late
  2. Transferred to surgery scheduler
  3. Upset patient
  4. Patient cancelled due to weather
  5. You had to task the dr team or CSS to work a patient in sooner than available
  6. You had a fax machine call in
  7. Child crying in the background
  8. Your patient tells you to have a good day
  9. Dropped call
  10. Referral from another practice
  11. You had a Brevium call back that doesn't want to be contacted
  12. Triaged call
  13. You receive an email from Lyndsey
  14. Your patient asks if you have any plans for the weekend
  15. Dog barking in background
  16. Caller is eating on the call
  17. You find a scheduling error
  18. You had a patient cancel last minute
  19. You assist your co-worker in the team chat
  20. Caller says they can't hear you
  21. Person called the wrong number
  22. Medication refill
  23. Transferred to medical records
  24. Your patient thinks they left something in office