Child cryingin thebackgroundYourpatient tellsyou to havea good dayYour patientasks if youhave anyplans for theweekendPatientrunninglateYou had aBrevium callback thatdoesn't want tobe contactedYou had to taskthe dr team orCSS to work apatient insooner thanavailableTransferredto surgeryschedulerTriagedcallMedicationrefillYour patientthinks theyleftsomething inofficeYou find aschedulingerrorYou had apatientcancel lastminuteUpsetpatientDog barkinginbackgroundDroppedcallYou had afaxmachinecall inYou assistyour co-worker in theteam chatTransferredto medicalrecordsPatientcancelleddue toweatherPersoncalled thewrongnumberReferralfromanotherpracticeYoureceive anemail fromLyndseyCaller iseating onthe callCallersays theycan't hearyouChild cryingin thebackgroundYourpatient tellsyou to havea good dayYour patientasks if youhave anyplans for theweekendPatientrunninglateYou had aBrevium callback thatdoesn't want tobe contactedYou had to taskthe dr team orCSS to work apatient insooner thanavailableTransferredto surgeryschedulerTriagedcallMedicationrefillYour patientthinks theyleftsomething inofficeYou find aschedulingerrorYou had apatientcancel lastminuteUpsetpatientDog barkinginbackgroundDroppedcallYou had afaxmachinecall inYou assistyour co-worker in theteam chatTransferredto medicalrecordsPatientcancelleddue toweatherPersoncalled thewrongnumberReferralfromanotherpracticeYoureceive anemail fromLyndseyCaller iseating onthe callCallersays theycan't hearyou

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Child crying in the background
  2. Your patient tells you to have a good day
  3. Your patient asks if you have any plans for the weekend
  4. Patient running late
  5. You had a Brevium call back that doesn't want to be contacted
  6. You had to task the dr team or CSS to work a patient in sooner than available
  7. Transferred to surgery scheduler
  8. Triaged call
  9. Medication refill
  10. Your patient thinks they left something in office
  11. You find a scheduling error
  12. You had a patient cancel last minute
  13. Upset patient
  14. Dog barking in background
  15. Dropped call
  16. You had a fax machine call in
  17. You assist your co-worker in the team chat
  18. Transferred to medical records
  19. Patient cancelled due to weather
  20. Person called the wrong number
  21. Referral from another practice
  22. You receive an email from Lyndsey
  23. Caller is eating on the call
  24. Caller says they can't hear you