Your patientthinks theyleftsomething inofficeMedicationrefillTransferredto medicalrecordsYourpatient tellsyou to havea good dayYoureceive anemail fromLyndseyCallersays theycan't hearyouYour patientasks if youhave anyplans for theweekendTransferredto surgeryschedulerYou had aBrevium callback thatdoesn't want tobe contactedChild cryingin thebackgroundUpsetpatientYou had apatientcancel lastminuteReferralfromanotherpracticeYou find aschedulingerrorCaller iseating onthe callTriagedcallDroppedcallYou had to taskthe dr team orCSS to work apatient insooner thanavailablePatientrunninglatePersoncalled thewrongnumberYou assistyour co-worker in theteam chatPatientcancelleddue toweatherDog barkinginbackgroundYou had afaxmachinecall inYour patientthinks theyleftsomething inofficeMedicationrefillTransferredto medicalrecordsYourpatient tellsyou to havea good dayYoureceive anemail fromLyndseyCallersays theycan't hearyouYour patientasks if youhave anyplans for theweekendTransferredto surgeryschedulerYou had aBrevium callback thatdoesn't want tobe contactedChild cryingin thebackgroundUpsetpatientYou had apatientcancel lastminuteReferralfromanotherpracticeYou find aschedulingerrorCaller iseating onthe callTriagedcallDroppedcallYou had to taskthe dr team orCSS to work apatient insooner thanavailablePatientrunninglatePersoncalled thewrongnumberYou assistyour co-worker in theteam chatPatientcancelleddue toweatherDog barkinginbackgroundYou had afaxmachinecall in

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your patient thinks they left something in office
  2. Medication refill
  3. Transferred to medical records
  4. Your patient tells you to have a good day
  5. You receive an email from Lyndsey
  6. Caller says they can't hear you
  7. Your patient asks if you have any plans for the weekend
  8. Transferred to surgery scheduler
  9. You had a Brevium call back that doesn't want to be contacted
  10. Child crying in the background
  11. Upset patient
  12. You had a patient cancel last minute
  13. Referral from another practice
  14. You find a scheduling error
  15. Caller is eating on the call
  16. Triaged call
  17. Dropped call
  18. You had to task the dr team or CSS to work a patient in sooner than available
  19. Patient running late
  20. Person called the wrong number
  21. You assist your co-worker in the team chat
  22. Patient cancelled due to weather
  23. Dog barking in background
  24. You had a fax machine call in