You had apatientcancel lastminuteYourpatient tellsyou to havea good dayTriagedcallReferralfromanotherpracticeYour patientthinks theyleftsomething inofficeYou had aBrevium callback thatdoesn't want tobe contactedMedicationrefillPatientcancelleddue toweatherYou find aschedulingerrorDog barkinginbackgroundUpsetpatientCaller iseating onthe callPatientrunninglateYoureceive anemail fromLyndseyYou had to taskthe dr team orCSS to work apatient insooner thanavailableYou assistyour co-worker in theteam chatTransferredto surgeryschedulerPersoncalled thewrongnumberChild cryingin thebackgroundYou had afaxmachinecall inCallersays theycan't hearyouDroppedcallYour patientasks if youhave anyplans for theweekendTransferredto medicalrecordsYou had apatientcancel lastminuteYourpatient tellsyou to havea good dayTriagedcallReferralfromanotherpracticeYour patientthinks theyleftsomething inofficeYou had aBrevium callback thatdoesn't want tobe contactedMedicationrefillPatientcancelleddue toweatherYou find aschedulingerrorDog barkinginbackgroundUpsetpatientCaller iseating onthe callPatientrunninglateYoureceive anemail fromLyndseyYou had to taskthe dr team orCSS to work apatient insooner thanavailableYou assistyour co-worker in theteam chatTransferredto surgeryschedulerPersoncalled thewrongnumberChild cryingin thebackgroundYou had afaxmachinecall inCallersays theycan't hearyouDroppedcallYour patientasks if youhave anyplans for theweekendTransferredto medicalrecords

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You had a patient cancel last minute
  2. Your patient tells you to have a good day
  3. Triaged call
  4. Referral from another practice
  5. Your patient thinks they left something in office
  6. You had a Brevium call back that doesn't want to be contacted
  7. Medication refill
  8. Patient cancelled due to weather
  9. You find a scheduling error
  10. Dog barking in background
  11. Upset patient
  12. Caller is eating on the call
  13. Patient running late
  14. You receive an email from Lyndsey
  15. You had to task the dr team or CSS to work a patient in sooner than available
  16. You assist your co-worker in the team chat
  17. Transferred to surgery scheduler
  18. Person called the wrong number
  19. Child crying in the background
  20. You had a fax machine call in
  21. Caller says they can't hear you
  22. Dropped call
  23. Your patient asks if you have any plans for the weekend
  24. Transferred to medical records