PatientrunninglateMedicationrefillYou had afaxmachinecall inTriagedcallTransferredto medicalrecordsDog barkinginbackgroundCallersays theycan't hearyouReferralfromanotherpracticeYourpatient tellsyou to havea good dayTransferredto surgeryschedulerYour patientthinks theyleftsomething inofficeYou had to taskthe dr team orCSS to work apatient insooner thanavailablePatientcancelleddue toweatherYou had aBrevium callback thatdoesn't want tobe contactedYou had apatientcancel lastminuteDroppedcallYoureceive anemail fromLyndseyYou find aschedulingerrorYour patientasks if youhave anyplans for theweekendCaller iseating onthe callPersoncalled thewrongnumberYou assistyour co-worker in theteam chatUpsetpatientChild cryingin thebackgroundPatientrunninglateMedicationrefillYou had afaxmachinecall inTriagedcallTransferredto medicalrecordsDog barkinginbackgroundCallersays theycan't hearyouReferralfromanotherpracticeYourpatient tellsyou to havea good dayTransferredto surgeryschedulerYour patientthinks theyleftsomething inofficeYou had to taskthe dr team orCSS to work apatient insooner thanavailablePatientcancelleddue toweatherYou had aBrevium callback thatdoesn't want tobe contactedYou had apatientcancel lastminuteDroppedcallYoureceive anemail fromLyndseyYou find aschedulingerrorYour patientasks if youhave anyplans for theweekendCaller iseating onthe callPersoncalled thewrongnumberYou assistyour co-worker in theteam chatUpsetpatientChild cryingin thebackground

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient running late
  2. Medication refill
  3. You had a fax machine call in
  4. Triaged call
  5. Transferred to medical records
  6. Dog barking in background
  7. Caller says they can't hear you
  8. Referral from another practice
  9. Your patient tells you to have a good day
  10. Transferred to surgery scheduler
  11. Your patient thinks they left something in office
  12. You had to task the dr team or CSS to work a patient in sooner than available
  13. Patient cancelled due to weather
  14. You had a Brevium call back that doesn't want to be contacted
  15. You had a patient cancel last minute
  16. Dropped call
  17. You receive an email from Lyndsey
  18. You find a scheduling error
  19. Your patient asks if you have any plans for the weekend
  20. Caller is eating on the call
  21. Person called the wrong number
  22. You assist your co-worker in the team chat
  23. Upset patient
  24. Child crying in the background