Dog barkinginbackgroundYour patientasks if youhave anyplans for theweekendChild cryingin thebackgroundYour patientthinks theyleftsomething inofficeCaller iseating onthe callPatientrunninglateYou had afaxmachinecall inCallersays theycan't hearyouYou had aBrevium callback thatdoesn't want tobe contactedMedicationrefillYourpatient tellsyou to havea good dayYoureceive anemail fromLyndseyYou find aschedulingerrorYou had to taskthe dr team orCSS to work apatient insooner thanavailableReferralfromanotherpracticePersoncalled thewrongnumberTriagedcallYou assistyour co-worker in theteam chatYou had apatientcancel lastminutePatientcancelleddue toweatherUpsetpatientTransferredto surgeryschedulerTransferredto medicalrecordsDroppedcallDog barkinginbackgroundYour patientasks if youhave anyplans for theweekendChild cryingin thebackgroundYour patientthinks theyleftsomething inofficeCaller iseating onthe callPatientrunninglateYou had afaxmachinecall inCallersays theycan't hearyouYou had aBrevium callback thatdoesn't want tobe contactedMedicationrefillYourpatient tellsyou to havea good dayYoureceive anemail fromLyndseyYou find aschedulingerrorYou had to taskthe dr team orCSS to work apatient insooner thanavailableReferralfromanotherpracticePersoncalled thewrongnumberTriagedcallYou assistyour co-worker in theteam chatYou had apatientcancel lastminutePatientcancelleddue toweatherUpsetpatientTransferredto surgeryschedulerTransferredto medicalrecordsDroppedcall

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dog barking in background
  2. Your patient asks if you have any plans for the weekend
  3. Child crying in the background
  4. Your patient thinks they left something in office
  5. Caller is eating on the call
  6. Patient running late
  7. You had a fax machine call in
  8. Caller says they can't hear you
  9. You had a Brevium call back that doesn't want to be contacted
  10. Medication refill
  11. Your patient tells you to have a good day
  12. You receive an email from Lyndsey
  13. You find a scheduling error
  14. You had to task the dr team or CSS to work a patient in sooner than available
  15. Referral from another practice
  16. Person called the wrong number
  17. Triaged call
  18. You assist your co-worker in the team chat
  19. You had a patient cancel last minute
  20. Patient cancelled due to weather
  21. Upset patient
  22. Transferred to surgery scheduler
  23. Transferred to medical records
  24. Dropped call