You had to taskthe dr team orCSS to work apatient insooner thanavailableTransferredto medicalrecordsDroppedcallYourpatient tellsyou to havea good dayYoureceive anemail fromLyndseyUpsetpatientYou assistyour co-worker in theteam chatChild cryingin thebackgroundCallersays theycan't hearyouYou had afaxmachinecall inTransferredto surgeryschedulerPatientcancelleddue toweatherPatientrunninglateYou had apatientcancel lastminuteYou find aschedulingerrorYour patientthinks theyleftsomething inofficeCaller iseating onthe callDog barkinginbackgroundReferralfromanotherpracticeMedicationrefillPersoncalled thewrongnumberYour patientasks if youhave anyplans for theweekendTriagedcallYou had aBrevium callback thatdoesn't want tobe contactedYou had to taskthe dr team orCSS to work apatient insooner thanavailableTransferredto medicalrecordsDroppedcallYourpatient tellsyou to havea good dayYoureceive anemail fromLyndseyUpsetpatientYou assistyour co-worker in theteam chatChild cryingin thebackgroundCallersays theycan't hearyouYou had afaxmachinecall inTransferredto surgeryschedulerPatientcancelleddue toweatherPatientrunninglateYou had apatientcancel lastminuteYou find aschedulingerrorYour patientthinks theyleftsomething inofficeCaller iseating onthe callDog barkinginbackgroundReferralfromanotherpracticeMedicationrefillPersoncalled thewrongnumberYour patientasks if youhave anyplans for theweekendTriagedcallYou had aBrevium callback thatdoesn't want tobe contacted

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You had to task the dr team or CSS to work a patient in sooner than available
  2. Transferred to medical records
  3. Dropped call
  4. Your patient tells you to have a good day
  5. You receive an email from Lyndsey
  6. Upset patient
  7. You assist your co-worker in the team chat
  8. Child crying in the background
  9. Caller says they can't hear you
  10. You had a fax machine call in
  11. Transferred to surgery scheduler
  12. Patient cancelled due to weather
  13. Patient running late
  14. You had a patient cancel last minute
  15. You find a scheduling error
  16. Your patient thinks they left something in office
  17. Caller is eating on the call
  18. Dog barking in background
  19. Referral from another practice
  20. Medication refill
  21. Person called the wrong number
  22. Your patient asks if you have any plans for the weekend
  23. Triaged call
  24. You had a Brevium call back that doesn't want to be contacted