Callersays theycan't hearyouYourpatient tellsyou to havea good dayPatientcancelleddue toweatherYou had afaxmachinecall inYou had aBrevium callback thatdoesn't want tobe contactedTransferredto surgeryschedulerChild cryingin thebackgroundYou find aschedulingerrorTriagedcallYou had apatientcancel lastminuteCaller iseating onthe callYou had to taskthe dr team orCSS to work apatient insooner thanavailableDog barkinginbackgroundUpsetpatientDroppedcallPersoncalled thewrongnumberYoureceive anemail fromLyndseyTransferredto medicalrecordsYour patientasks if youhave anyplans for theweekendYour patientthinks theyleftsomething inofficeReferralfromanotherpracticeYou assistyour co-worker in theteam chatPatientrunninglateMedicationrefillCallersays theycan't hearyouYourpatient tellsyou to havea good dayPatientcancelleddue toweatherYou had afaxmachinecall inYou had aBrevium callback thatdoesn't want tobe contactedTransferredto surgeryschedulerChild cryingin thebackgroundYou find aschedulingerrorTriagedcallYou had apatientcancel lastminuteCaller iseating onthe callYou had to taskthe dr team orCSS to work apatient insooner thanavailableDog barkinginbackgroundUpsetpatientDroppedcallPersoncalled thewrongnumberYoureceive anemail fromLyndseyTransferredto medicalrecordsYour patientasks if youhave anyplans for theweekendYour patientthinks theyleftsomething inofficeReferralfromanotherpracticeYou assistyour co-worker in theteam chatPatientrunninglateMedicationrefill

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller says they can't hear you
  2. Your patient tells you to have a good day
  3. Patient cancelled due to weather
  4. You had a fax machine call in
  5. You had a Brevium call back that doesn't want to be contacted
  6. Transferred to surgery scheduler
  7. Child crying in the background
  8. You find a scheduling error
  9. Triaged call
  10. You had a patient cancel last minute
  11. Caller is eating on the call
  12. You had to task the dr team or CSS to work a patient in sooner than available
  13. Dog barking in background
  14. Upset patient
  15. Dropped call
  16. Person called the wrong number
  17. You receive an email from Lyndsey
  18. Transferred to medical records
  19. Your patient asks if you have any plans for the weekend
  20. Your patient thinks they left something in office
  21. Referral from another practice
  22. You assist your co-worker in the team chat
  23. Patient running late
  24. Medication refill