MedicationrefillCaller iseating onthe callTransferredto surgeryschedulerYou had to taskthe dr team orCSS to work apatient insooner thanavailableChild cryingin thebackgroundDog barkinginbackgroundYou find aschedulingerrorCallersays theycan't hearyouYour patientthinks theyleftsomething inofficeYou had aBrevium callback thatdoesn't want tobe contactedPatientrunninglatePatientcancelleddue toweatherUpsetpatientYoureceive anemail fromLyndseyTransferredto medicalrecordsYou assistyour co-worker in theteam chatDroppedcallYou had afaxmachinecall inTriagedcallYour patientasks if youhave anyplans for theweekendReferralfromanotherpracticeYou had apatientcancel lastminuteYourpatient tellsyou to havea good dayPersoncalled thewrongnumberMedicationrefillCaller iseating onthe callTransferredto surgeryschedulerYou had to taskthe dr team orCSS to work apatient insooner thanavailableChild cryingin thebackgroundDog barkinginbackgroundYou find aschedulingerrorCallersays theycan't hearyouYour patientthinks theyleftsomething inofficeYou had aBrevium callback thatdoesn't want tobe contactedPatientrunninglatePatientcancelleddue toweatherUpsetpatientYoureceive anemail fromLyndseyTransferredto medicalrecordsYou assistyour co-worker in theteam chatDroppedcallYou had afaxmachinecall inTriagedcallYour patientasks if youhave anyplans for theweekendReferralfromanotherpracticeYou had apatientcancel lastminuteYourpatient tellsyou to havea good dayPersoncalled thewrongnumber

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Medication refill
  2. Caller is eating on the call
  3. Transferred to surgery scheduler
  4. You had to task the dr team or CSS to work a patient in sooner than available
  5. Child crying in the background
  6. Dog barking in background
  7. You find a scheduling error
  8. Caller says they can't hear you
  9. Your patient thinks they left something in office
  10. You had a Brevium call back that doesn't want to be contacted
  11. Patient running late
  12. Patient cancelled due to weather
  13. Upset patient
  14. You receive an email from Lyndsey
  15. Transferred to medical records
  16. You assist your co-worker in the team chat
  17. Dropped call
  18. You had a fax machine call in
  19. Triaged call
  20. Your patient asks if you have any plans for the weekend
  21. Referral from another practice
  22. You had a patient cancel last minute
  23. Your patient tells you to have a good day
  24. Person called the wrong number