You had aBrevium callback thatdoesn't want tobe contactedReferralfromanotherpracticeYour patientthinks theyleftsomething inofficeMedicationrefillYou had to taskthe dr team orCSS to work apatient insooner thanavailableCaller iseating onthe callChild cryingin thebackgroundTriagedcallYou assistyour co-worker in theteam chatYour patientasks if youhave anyplans for theweekendYou had apatientcancel lastminuteTransferredto surgeryschedulerPersoncalled thewrongnumberYou had afaxmachinecall inYou find aschedulingerrorPatientcancelleddue toweatherTransferredto medicalrecordsYoureceive anemail fromLyndseyPatientrunninglateUpsetpatientDroppedcallDog barkinginbackgroundYourpatient tellsyou to havea good dayCallersays theycan't hearyouYou had aBrevium callback thatdoesn't want tobe contactedReferralfromanotherpracticeYour patientthinks theyleftsomething inofficeMedicationrefillYou had to taskthe dr team orCSS to work apatient insooner thanavailableCaller iseating onthe callChild cryingin thebackgroundTriagedcallYou assistyour co-worker in theteam chatYour patientasks if youhave anyplans for theweekendYou had apatientcancel lastminuteTransferredto surgeryschedulerPersoncalled thewrongnumberYou had afaxmachinecall inYou find aschedulingerrorPatientcancelleddue toweatherTransferredto medicalrecordsYoureceive anemail fromLyndseyPatientrunninglateUpsetpatientDroppedcallDog barkinginbackgroundYourpatient tellsyou to havea good dayCallersays theycan't hearyou

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You had a Brevium call back that doesn't want to be contacted
  2. Referral from another practice
  3. Your patient thinks they left something in office
  4. Medication refill
  5. You had to task the dr team or CSS to work a patient in sooner than available
  6. Caller is eating on the call
  7. Child crying in the background
  8. Triaged call
  9. You assist your co-worker in the team chat
  10. Your patient asks if you have any plans for the weekend
  11. You had a patient cancel last minute
  12. Transferred to surgery scheduler
  13. Person called the wrong number
  14. You had a fax machine call in
  15. You find a scheduling error
  16. Patient cancelled due to weather
  17. Transferred to medical records
  18. You receive an email from Lyndsey
  19. Patient running late
  20. Upset patient
  21. Dropped call
  22. Dog barking in background
  23. Your patient tells you to have a good day
  24. Caller says they can't hear you