DroppedcallYoureceive anemail fromLyndseyTriagedcallYou had afaxmachinecall inPatientcancelleddue toweatherYou had to taskthe dr team orCSS to work apatient insooner thanavailableChild cryingin thebackgroundPatientrunninglateYou assistyour co-worker in theteam chatCallersays theycan't hearyouDog barkinginbackgroundYourpatient tellsyou to havea good dayYou had apatientcancel lastminuteYour patientthinks theyleftsomething inofficeTransferredto surgeryschedulerYour patientasks if youhave anyplans for theweekendMedicationrefillUpsetpatientYou find aschedulingerrorYou had aBrevium callback thatdoesn't want tobe contactedCaller iseating onthe callReferralfromanotherpracticePersoncalled thewrongnumberTransferredto medicalrecordsDroppedcallYoureceive anemail fromLyndseyTriagedcallYou had afaxmachinecall inPatientcancelleddue toweatherYou had to taskthe dr team orCSS to work apatient insooner thanavailableChild cryingin thebackgroundPatientrunninglateYou assistyour co-worker in theteam chatCallersays theycan't hearyouDog barkinginbackgroundYourpatient tellsyou to havea good dayYou had apatientcancel lastminuteYour patientthinks theyleftsomething inofficeTransferredto surgeryschedulerYour patientasks if youhave anyplans for theweekendMedicationrefillUpsetpatientYou find aschedulingerrorYou had aBrevium callback thatdoesn't want tobe contactedCaller iseating onthe callReferralfromanotherpracticePersoncalled thewrongnumberTransferredto medicalrecords

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dropped call
  2. You receive an email from Lyndsey
  3. Triaged call
  4. You had a fax machine call in
  5. Patient cancelled due to weather
  6. You had to task the dr team or CSS to work a patient in sooner than available
  7. Child crying in the background
  8. Patient running late
  9. You assist your co-worker in the team chat
  10. Caller says they can't hear you
  11. Dog barking in background
  12. Your patient tells you to have a good day
  13. You had a patient cancel last minute
  14. Your patient thinks they left something in office
  15. Transferred to surgery scheduler
  16. Your patient asks if you have any plans for the weekend
  17. Medication refill
  18. Upset patient
  19. You find a scheduling error
  20. You had a Brevium call back that doesn't want to be contacted
  21. Caller is eating on the call
  22. Referral from another practice
  23. Person called the wrong number
  24. Transferred to medical records