You assistyour co-worker in theteam chatPatientrunninglateDroppedcallUpsetpatientYoureceive anemail fromLyndseyTransferredto surgeryschedulerYourpatient tellsyou to havea good dayCallersays theycan't hearyouTriagedcallChild cryingin thebackgroundCaller iseating onthe callYour patientthinks theyleftsomething inofficeYou had apatientcancel lastminuteYour patientasks if youhave anyplans for theweekendYou had aBrevium callback thatdoesn't want tobe contactedDog barkinginbackgroundPersoncalled thewrongnumberYou find aschedulingerrorTransferredto medicalrecordsReferralfromanotherpracticeYou had to taskthe dr team orCSS to work apatient insooner thanavailableMedicationrefillPatientcancelleddue toweatherYou had afaxmachinecall inYou assistyour co-worker in theteam chatPatientrunninglateDroppedcallUpsetpatientYoureceive anemail fromLyndseyTransferredto surgeryschedulerYourpatient tellsyou to havea good dayCallersays theycan't hearyouTriagedcallChild cryingin thebackgroundCaller iseating onthe callYour patientthinks theyleftsomething inofficeYou had apatientcancel lastminuteYour patientasks if youhave anyplans for theweekendYou had aBrevium callback thatdoesn't want tobe contactedDog barkinginbackgroundPersoncalled thewrongnumberYou find aschedulingerrorTransferredto medicalrecordsReferralfromanotherpracticeYou had to taskthe dr team orCSS to work apatient insooner thanavailableMedicationrefillPatientcancelleddue toweatherYou had afaxmachinecall in

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You assist your co-worker in the team chat
  2. Patient running late
  3. Dropped call
  4. Upset patient
  5. You receive an email from Lyndsey
  6. Transferred to surgery scheduler
  7. Your patient tells you to have a good day
  8. Caller says they can't hear you
  9. Triaged call
  10. Child crying in the background
  11. Caller is eating on the call
  12. Your patient thinks they left something in office
  13. You had a patient cancel last minute
  14. Your patient asks if you have any plans for the weekend
  15. You had a Brevium call back that doesn't want to be contacted
  16. Dog barking in background
  17. Person called the wrong number
  18. You find a scheduling error
  19. Transferred to medical records
  20. Referral from another practice
  21. You had to task the dr team or CSS to work a patient in sooner than available
  22. Medication refill
  23. Patient cancelled due to weather
  24. You had a fax machine call in