Caller iseating onthe callDog barkinginbackgroundYour patientthinks theyleftsomething inofficeMedicationrefillYou assistyour co-worker in theteam chatYour patientasks if youhave anyplans for theweekendYou had apatientcancel lastminutePersoncalled thewrongnumberUpsetpatientTransferredto medicalrecordsTransferredto surgeryschedulerReferralfromanotherpracticeYoureceive anemail fromLyndseyYou find aschedulingerrorYou had to taskthe dr team orCSS to work apatient insooner thanavailableCallersays theycan't hearyouYou had aBrevium callback thatdoesn't want tobe contactedYourpatient tellsyou to havea good dayChild cryingin thebackgroundTriagedcallYou had afaxmachinecall inPatientrunninglateDroppedcallPatientcancelleddue toweatherCaller iseating onthe callDog barkinginbackgroundYour patientthinks theyleftsomething inofficeMedicationrefillYou assistyour co-worker in theteam chatYour patientasks if youhave anyplans for theweekendYou had apatientcancel lastminutePersoncalled thewrongnumberUpsetpatientTransferredto medicalrecordsTransferredto surgeryschedulerReferralfromanotherpracticeYoureceive anemail fromLyndseyYou find aschedulingerrorYou had to taskthe dr team orCSS to work apatient insooner thanavailableCallersays theycan't hearyouYou had aBrevium callback thatdoesn't want tobe contactedYourpatient tellsyou to havea good dayChild cryingin thebackgroundTriagedcallYou had afaxmachinecall inPatientrunninglateDroppedcallPatientcancelleddue toweather

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller is eating on the call
  2. Dog barking in background
  3. Your patient thinks they left something in office
  4. Medication refill
  5. You assist your co-worker in the team chat
  6. Your patient asks if you have any plans for the weekend
  7. You had a patient cancel last minute
  8. Person called the wrong number
  9. Upset patient
  10. Transferred to medical records
  11. Transferred to surgery scheduler
  12. Referral from another practice
  13. You receive an email from Lyndsey
  14. You find a scheduling error
  15. You had to task the dr team or CSS to work a patient in sooner than available
  16. Caller says they can't hear you
  17. You had a Brevium call back that doesn't want to be contacted
  18. Your patient tells you to have a good day
  19. Child crying in the background
  20. Triaged call
  21. You had a fax machine call in
  22. Patient running late
  23. Dropped call
  24. Patient cancelled due to weather