UpsetpatientPatientrunninglateYoureceive anemail fromLyndseyDroppedcallYou find aschedulingerrorPersoncalled thewrongnumberTransferredto medicalrecordsYou assistyour co-worker in theteam chatPatientcancelleddue toweatherYour patientasks if youhave anyplans for theweekendYour patientthinks theyleftsomething inofficeMedicationrefillYou had to taskthe dr team orCSS to work apatient insooner thanavailableYou had afaxmachinecall inDog barkinginbackgroundYourpatient tellsyou to havea good dayTriagedcallCaller iseating onthe callYou had apatientcancel lastminuteReferralfromanotherpracticeTransferredto surgeryschedulerYou had aBrevium callback thatdoesn't want tobe contactedCallersays theycan't hearyouChild cryingin thebackgroundUpsetpatientPatientrunninglateYoureceive anemail fromLyndseyDroppedcallYou find aschedulingerrorPersoncalled thewrongnumberTransferredto medicalrecordsYou assistyour co-worker in theteam chatPatientcancelleddue toweatherYour patientasks if youhave anyplans for theweekendYour patientthinks theyleftsomething inofficeMedicationrefillYou had to taskthe dr team orCSS to work apatient insooner thanavailableYou had afaxmachinecall inDog barkinginbackgroundYourpatient tellsyou to havea good dayTriagedcallCaller iseating onthe callYou had apatientcancel lastminuteReferralfromanotherpracticeTransferredto surgeryschedulerYou had aBrevium callback thatdoesn't want tobe contactedCallersays theycan't hearyouChild cryingin thebackground

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upset patient
  2. Patient running late
  3. You receive an email from Lyndsey
  4. Dropped call
  5. You find a scheduling error
  6. Person called the wrong number
  7. Transferred to medical records
  8. You assist your co-worker in the team chat
  9. Patient cancelled due to weather
  10. Your patient asks if you have any plans for the weekend
  11. Your patient thinks they left something in office
  12. Medication refill
  13. You had to task the dr team or CSS to work a patient in sooner than available
  14. You had a fax machine call in
  15. Dog barking in background
  16. Your patient tells you to have a good day
  17. Triaged call
  18. Caller is eating on the call
  19. You had a patient cancel last minute
  20. Referral from another practice
  21. Transferred to surgery scheduler
  22. You had a Brevium call back that doesn't want to be contacted
  23. Caller says they can't hear you
  24. Child crying in the background