Apologizedforsomethingregardless offaultCheckedOpen Textfor a photoof a meterreadUsed thePower UseCalculator onsaskpower.comUsed theProrationCalculatorUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Let acustomerventAsked aquestion thatresultedin a ‘Yes’ fromthe customerSaid ‘Yes’as a one-timecourtesyThanked thecustomerafter theyvoiced acomplaintUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Let thecustomerknow whywithout usingan excusePaced thecustomer:mirrored theirexpression,body languageor toneAsked aclose-endedquestionUsed theCustomer’snameTold acustomerabout theOnline EnergyAssessmentIgnoredanIrritatingBehaviorAsked aprobingquestion(an open-endedfollow upquestion)Asked anopen-endedquestionExpressedEmpathyDenied arequestwithout usingthe word ‘No’Adviseda customer ofoptions tosubmit monthlymeter readsReviewedthe newIncreasedConsumptionFactors guideProvided acustomerwithOptionsActivelylistened toa questionor concernApologizedforsomethingregardless offaultCheckedOpen Textfor a photoof a meterreadUsed thePower UseCalculator onsaskpower.comUsed theProrationCalculatorUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Let acustomerventAsked aquestion thatresultedin a ‘Yes’ fromthe customerSaid ‘Yes’as a one-timecourtesyThanked thecustomerafter theyvoiced acomplaintUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Let thecustomerknow whywithout usingan excusePaced thecustomer:mirrored theirexpression,body languageor toneAsked aclose-endedquestionUsed theCustomer’snameTold acustomerabout theOnline EnergyAssessmentIgnoredanIrritatingBehaviorAsked aprobingquestion(an open-endedfollow upquestion)Asked anopen-endedquestionExpressedEmpathyDenied arequestwithout usingthe word ‘No’Adviseda customer ofoptions tosubmit monthlymeter readsReviewedthe newIncreasedConsumptionFactors guideProvided acustomerwithOptionsActivelylistened toa questionor concern

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized for something regardless of fault
  2. Checked Open Text for a photo of a meter read
  3. Used the Power Use Calculator on saskpower.com
  4. Used the Proration Calculator
  5. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  6. Let a customer vent
  7. Asked a question that resulted in a ‘Yes’ from the customer
  8. Said ‘Yes’ as a one-time courtesy
  9. Thanked the customer after they voiced a complaint
  10. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  11. Let the customer know why without using an excuse
  12. Paced the customer: mirrored their expression, body language or tone
  13. Asked a close-ended question
  14. Used the Customer’s name
  15. Told a customer about the Online Energy Assessment
  16. Ignored an Irritating Behavior
  17. Asked a probing question (an open-ended follow up question)
  18. Asked an open-ended question
  19. Expressed Empathy
  20. Denied a request without using the word ‘No’
  21. Advised a customer of options to submit monthly meter reads
  22. Reviewed the new Increased Consumption Factors guide
  23. Provided a customer with Options
  24. Actively listened to a question or concern