Apologizedforsomethingregardless offaultReviewedthe newIncreasedConsumptionFactors guideDenied arequestwithout usingthe word ‘No’CheckedOpen Textfor a photoof a meterreadLet acustomerventAsked aprobingquestion(an open-endedfollow upquestion)Said ‘Yes’as a one-timecourtesyAdviseda customer ofoptions tosubmit monthlymeter readsAsked aclose-endedquestionActivelylistened toa questionor concernUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Asked aquestion thatresultedin a ‘Yes’ fromthe customerUsed thePower UseCalculator onsaskpower.comThanked thecustomerafter theyvoiced acomplaintUsed theCustomer’snameUsed theProrationCalculatorExpressedEmpathyUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Paced thecustomer:mirrored theirexpression,body languageor toneTold acustomerabout theOnline EnergyAssessmentLet thecustomerknow whywithout usingan excuseIgnoredanIrritatingBehaviorProvided acustomerwithOptionsAsked anopen-endedquestionApologizedforsomethingregardless offaultReviewedthe newIncreasedConsumptionFactors guideDenied arequestwithout usingthe word ‘No’CheckedOpen Textfor a photoof a meterreadLet acustomerventAsked aprobingquestion(an open-endedfollow upquestion)Said ‘Yes’as a one-timecourtesyAdviseda customer ofoptions tosubmit monthlymeter readsAsked aclose-endedquestionActivelylistened toa questionor concernUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Asked aquestion thatresultedin a ‘Yes’ fromthe customerUsed thePower UseCalculator onsaskpower.comThanked thecustomerafter theyvoiced acomplaintUsed theCustomer’snameUsed theProrationCalculatorExpressedEmpathyUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Paced thecustomer:mirrored theirexpression,body languageor toneTold acustomerabout theOnline EnergyAssessmentLet thecustomerknow whywithout usingan excuseIgnoredanIrritatingBehaviorProvided acustomerwithOptionsAsked anopen-endedquestion

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized for something regardless of fault
  2. Reviewed the new Increased Consumption Factors guide
  3. Denied a request without using the word ‘No’
  4. Checked Open Text for a photo of a meter read
  5. Let a customer vent
  6. Asked a probing question (an open-ended follow up question)
  7. Said ‘Yes’ as a one-time courtesy
  8. Advised a customer of options to submit monthly meter reads
  9. Asked a close-ended question
  10. Actively listened to a question or concern
  11. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  12. Asked a question that resulted in a ‘Yes’ from the customer
  13. Used the Power Use Calculator on saskpower.com
  14. Thanked the customer after they voiced a complaint
  15. Used the Customer’s name
  16. Used the Proration Calculator
  17. Expressed Empathy
  18. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  19. Paced the customer: mirrored their expression, body language or tone
  20. Told a customer about the Online Energy Assessment
  21. Let the customer know why without using an excuse
  22. Ignored an Irritating Behavior
  23. Provided a customer with Options
  24. Asked an open-ended question