Used the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Adviseda customer ofoptions tosubmit monthlymeter readsAsked aprobingquestion(an open-endedfollow upquestion)Asked anopen-endedquestionDenied arequestwithout usingthe word ‘No’Said ‘Yes’as a one-timecourtesyCheckedOpen Textfor a photoof a meterreadReviewedthe newIncreasedConsumptionFactors guideLet acustomerventPaced thecustomer:mirrored theirexpression,body languageor toneUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’IgnoredanIrritatingBehaviorExpressedEmpathyAsked aclose-endedquestionUsed thePower UseCalculator onsaskpower.comTold acustomerabout theOnline EnergyAssessmentAsked aquestion thatresultedin a ‘Yes’ fromthe customerProvided acustomerwithOptionsApologizedforsomethingregardless offaultThanked thecustomerafter theyvoiced acomplaintUsed theCustomer’snameUsed theProrationCalculatorLet thecustomerknow whywithout usingan excuseActivelylistened toa questionor concernUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Adviseda customer ofoptions tosubmit monthlymeter readsAsked aprobingquestion(an open-endedfollow upquestion)Asked anopen-endedquestionDenied arequestwithout usingthe word ‘No’Said ‘Yes’as a one-timecourtesyCheckedOpen Textfor a photoof a meterreadReviewedthe newIncreasedConsumptionFactors guideLet acustomerventPaced thecustomer:mirrored theirexpression,body languageor toneUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’IgnoredanIrritatingBehaviorExpressedEmpathyAsked aclose-endedquestionUsed thePower UseCalculator onsaskpower.comTold acustomerabout theOnline EnergyAssessmentAsked aquestion thatresultedin a ‘Yes’ fromthe customerProvided acustomerwithOptionsApologizedforsomethingregardless offaultThanked thecustomerafter theyvoiced acomplaintUsed theCustomer’snameUsed theProrationCalculatorLet thecustomerknow whywithout usingan excuseActivelylistened toa questionor concern

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  2. Advised a customer of options to submit monthly meter reads
  3. Asked a probing question (an open-ended follow up question)
  4. Asked an open-ended question
  5. Denied a request without using the word ‘No’
  6. Said ‘Yes’ as a one-time courtesy
  7. Checked Open Text for a photo of a meter read
  8. Reviewed the new Increased Consumption Factors guide
  9. Let a customer vent
  10. Paced the customer: mirrored their expression, body language or tone
  11. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  12. Ignored an Irritating Behavior
  13. Expressed Empathy
  14. Asked a close-ended question
  15. Used the Power Use Calculator on saskpower.com
  16. Told a customer about the Online Energy Assessment
  17. Asked a question that resulted in a ‘Yes’ from the customer
  18. Provided a customer with Options
  19. Apologized for something regardless of fault
  20. Thanked the customer after they voiced a complaint
  21. Used the Customer’s name
  22. Used the Proration Calculator
  23. Let the customer know why without using an excuse
  24. Actively listened to a question or concern