(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Let the customer know why without using an excuse
Apologized for something regardless of fault
Advised
a customer of options to submit monthly meter reads
Asked an open-ended question
Paced the customer: mirrored their expression, body language or tone
Said ‘Yes’ as a one-time courtesy
Ignored an Irritating Behavior
Actively listened to a question
or concern
Used the
Power Use Calculator on saskpower.com
Asked a
probing question
(an open-ended follow up question)
Denied a request without using the word ‘No’
Used the Proration Calculator
Reviewed
the new Increased Consumption Factors guide
Asked a close-ended question
Let a
customer vent
Provided a customer with Options
Checked Open Text for a photo of a meter read
Asked a question that resulted
in a ‘Yes’ from
the customer
Thanked the customer after they voiced a complaint
Told a customer about the
Online Energy Assessment
Used the Echo technique
(Repeat what
was said using tone to turn it into a question)
Used partnership language,
‘we’ instead of ‘I’ or ‘you’
