Thanked thecustomerafter theyvoiced acomplaintCheckedOpen Textfor a photoof a meterreadAsked aclose-endedquestionApologizedforsomethingregardless offaultReviewedthe newIncreasedConsumptionFactors guideProvided acustomerwithOptionsTold acustomerabout theOnline EnergyAssessmentExpressedEmpathySaid ‘Yes’as a one-timecourtesyUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Denied arequestwithout usingthe word ‘No’Used theProrationCalculatorAsked aprobingquestion(an open-endedfollow upquestion)Let thecustomerknow whywithout usingan excuseAsked aquestion thatresultedin a ‘Yes’ fromthe customerUsed theCustomer’snameAsked anopen-endedquestionIgnoredanIrritatingBehaviorAdviseda customer ofoptions tosubmit monthlymeter readsUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Activelylistened toa questionor concernUsed thePower UseCalculator onsaskpower.comPaced thecustomer:mirrored theirexpression,body languageor toneLet acustomerventThanked thecustomerafter theyvoiced acomplaintCheckedOpen Textfor a photoof a meterreadAsked aclose-endedquestionApologizedforsomethingregardless offaultReviewedthe newIncreasedConsumptionFactors guideProvided acustomerwithOptionsTold acustomerabout theOnline EnergyAssessmentExpressedEmpathySaid ‘Yes’as a one-timecourtesyUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Denied arequestwithout usingthe word ‘No’Used theProrationCalculatorAsked aprobingquestion(an open-endedfollow upquestion)Let thecustomerknow whywithout usingan excuseAsked aquestion thatresultedin a ‘Yes’ fromthe customerUsed theCustomer’snameAsked anopen-endedquestionIgnoredanIrritatingBehaviorAdviseda customer ofoptions tosubmit monthlymeter readsUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Activelylistened toa questionor concernUsed thePower UseCalculator onsaskpower.comPaced thecustomer:mirrored theirexpression,body languageor toneLet acustomervent

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked the customer after they voiced a complaint
  2. Checked Open Text for a photo of a meter read
  3. Asked a close-ended question
  4. Apologized for something regardless of fault
  5. Reviewed the new Increased Consumption Factors guide
  6. Provided a customer with Options
  7. Told a customer about the Online Energy Assessment
  8. Expressed Empathy
  9. Said ‘Yes’ as a one-time courtesy
  10. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  11. Denied a request without using the word ‘No’
  12. Used the Proration Calculator
  13. Asked a probing question (an open-ended follow up question)
  14. Let the customer know why without using an excuse
  15. Asked a question that resulted in a ‘Yes’ from the customer
  16. Used the Customer’s name
  17. Asked an open-ended question
  18. Ignored an Irritating Behavior
  19. Advised a customer of options to submit monthly meter reads
  20. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  21. Actively listened to a question or concern
  22. Used the Power Use Calculator on saskpower.com
  23. Paced the customer: mirrored their expression, body language or tone
  24. Let a customer vent