(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Expressed Empathy
Checked Open Text for a photo of a meter read
Actively listened to a question
or concern
Used partnership language,
‘we’ instead of ‘I’ or ‘you’
Asked a question that resulted
in a ‘Yes’ from
the customer
Thanked the customer after they voiced a complaint
Used the Echo technique
(Repeat what
was said using tone to turn it into a question)
Asked an open-ended question
Let the customer know why without using an excuse
Said ‘Yes’ as a one-time courtesy
Told a customer about the
Online Energy Assessment
Paced the customer: mirrored their expression, body language or tone
Ignored an Irritating Behavior
Used the
Power Use Calculator on saskpower.com
Apologized for something regardless of fault
Used the Customer’s name
Reviewed
the new Increased Consumption Factors guide
Provided a customer with Options
Advised
a customer of options to submit monthly meter reads
Let a
customer vent
Asked a close-ended question
Asked a
probing question
(an open-ended follow up question)
