Used thePower UseCalculator onsaskpower.comSaid ‘Yes’as a one-timecourtesyThanked thecustomerafter theyvoiced acomplaintCheckedOpen Textfor a photoof a meterreadApologizedforsomethingregardless offaultAsked aquestion thatresultedin a ‘Yes’ fromthe customerAsked aprobingquestion(an open-endedfollow upquestion)Paced thecustomer:mirrored theirexpression,body languageor toneAdviseda customer ofoptions tosubmit monthlymeter readsUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Let acustomerventAsked aclose-endedquestionReviewedthe newIncreasedConsumptionFactors guideTold acustomerabout theOnline EnergyAssessmentAsked anopen-endedquestionUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)ExpressedEmpathyIgnoredanIrritatingBehaviorLet thecustomerknow whywithout usingan excuseUsed theCustomer’snameProvided acustomerwithOptionsDenied arequestwithout usingthe word ‘No’Activelylistened toa questionor concernUsed theProrationCalculatorUsed thePower UseCalculator onsaskpower.comSaid ‘Yes’as a one-timecourtesyThanked thecustomerafter theyvoiced acomplaintCheckedOpen Textfor a photoof a meterreadApologizedforsomethingregardless offaultAsked aquestion thatresultedin a ‘Yes’ fromthe customerAsked aprobingquestion(an open-endedfollow upquestion)Paced thecustomer:mirrored theirexpression,body languageor toneAdviseda customer ofoptions tosubmit monthlymeter readsUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Let acustomerventAsked aclose-endedquestionReviewedthe newIncreasedConsumptionFactors guideTold acustomerabout theOnline EnergyAssessmentAsked anopen-endedquestionUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)ExpressedEmpathyIgnoredanIrritatingBehaviorLet thecustomerknow whywithout usingan excuseUsed theCustomer’snameProvided acustomerwithOptionsDenied arequestwithout usingthe word ‘No’Activelylistened toa questionor concernUsed theProrationCalculator

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Power Use Calculator on saskpower.com
  2. Said ‘Yes’ as a one-time courtesy
  3. Thanked the customer after they voiced a complaint
  4. Checked Open Text for a photo of a meter read
  5. Apologized for something regardless of fault
  6. Asked a question that resulted in a ‘Yes’ from the customer
  7. Asked a probing question (an open-ended follow up question)
  8. Paced the customer: mirrored their expression, body language or tone
  9. Advised a customer of options to submit monthly meter reads
  10. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  11. Let a customer vent
  12. Asked a close-ended question
  13. Reviewed the new Increased Consumption Factors guide
  14. Told a customer about the Online Energy Assessment
  15. Asked an open-ended question
  16. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  17. Expressed Empathy
  18. Ignored an Irritating Behavior
  19. Let the customer know why without using an excuse
  20. Used the Customer’s name
  21. Provided a customer with Options
  22. Denied a request without using the word ‘No’
  23. Actively listened to a question or concern
  24. Used the Proration Calculator