Provided acustomerwithOptionsAdviseda customer ofoptions tosubmit monthlymeter readsSaid ‘Yes’as a one-timecourtesyAsked aprobingquestion(an open-endedfollow upquestion)Paced thecustomer:mirrored theirexpression,body languageor toneExpressedEmpathyAsked aclose-endedquestionThanked thecustomerafter theyvoiced acomplaintCheckedOpen Textfor a photoof a meterreadUsed theProrationCalculatorTold acustomerabout theOnline EnergyAssessmentAsked anopen-endedquestionAsked aquestion thatresultedin a ‘Yes’ fromthe customerUsed thePower UseCalculator onsaskpower.comApologizedforsomethingregardless offaultActivelylistened toa questionor concernUsed theCustomer’snameUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Usedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Let thecustomerknow whywithout usingan excuseIgnoredanIrritatingBehaviorDenied arequestwithout usingthe word ‘No’Reviewedthe newIncreasedConsumptionFactors guideLet acustomerventProvided acustomerwithOptionsAdviseda customer ofoptions tosubmit monthlymeter readsSaid ‘Yes’as a one-timecourtesyAsked aprobingquestion(an open-endedfollow upquestion)Paced thecustomer:mirrored theirexpression,body languageor toneExpressedEmpathyAsked aclose-endedquestionThanked thecustomerafter theyvoiced acomplaintCheckedOpen Textfor a photoof a meterreadUsed theProrationCalculatorTold acustomerabout theOnline EnergyAssessmentAsked anopen-endedquestionAsked aquestion thatresultedin a ‘Yes’ fromthe customerUsed thePower UseCalculator onsaskpower.comApologizedforsomethingregardless offaultActivelylistened toa questionor concernUsed theCustomer’snameUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Usedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Let thecustomerknow whywithout usingan excuseIgnoredanIrritatingBehaviorDenied arequestwithout usingthe word ‘No’Reviewedthe newIncreasedConsumptionFactors guideLet acustomervent

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided a customer with Options
  2. Advised a customer of options to submit monthly meter reads
  3. Said ‘Yes’ as a one-time courtesy
  4. Asked a probing question (an open-ended follow up question)
  5. Paced the customer: mirrored their expression, body language or tone
  6. Expressed Empathy
  7. Asked a close-ended question
  8. Thanked the customer after they voiced a complaint
  9. Checked Open Text for a photo of a meter read
  10. Used the Proration Calculator
  11. Told a customer about the Online Energy Assessment
  12. Asked an open-ended question
  13. Asked a question that resulted in a ‘Yes’ from the customer
  14. Used the Power Use Calculator on saskpower.com
  15. Apologized for something regardless of fault
  16. Actively listened to a question or concern
  17. Used the Customer’s name
  18. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  19. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  20. Let the customer know why without using an excuse
  21. Ignored an Irritating Behavior
  22. Denied a request without using the word ‘No’
  23. Reviewed the new Increased Consumption Factors guide
  24. Let a customer vent