Used theCustomer’snameUsed thePower UseCalculator onsaskpower.comReviewedthe newIncreasedConsumptionFactors guideIgnoredanIrritatingBehaviorPaced thecustomer:mirrored theirexpression,body languageor toneThanked thecustomerafter theyvoiced acomplaintAsked anopen-endedquestionSaid ‘Yes’as a one-timecourtesyUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Denied arequestwithout usingthe word ‘No’Adviseda customer ofoptions tosubmit monthlymeter readsTold acustomerabout theOnline EnergyAssessmentLet acustomerventExpressedEmpathyAsked aclose-endedquestionCheckedOpen Textfor a photoof a meterreadUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Provided acustomerwithOptionsActivelylistened toa questionor concernApologizedforsomethingregardless offaultLet thecustomerknow whywithout usingan excuseUsed theProrationCalculatorAsked aquestion thatresultedin a ‘Yes’ fromthe customerAsked aprobingquestion(an open-endedfollow upquestion)Used theCustomer’snameUsed thePower UseCalculator onsaskpower.comReviewedthe newIncreasedConsumptionFactors guideIgnoredanIrritatingBehaviorPaced thecustomer:mirrored theirexpression,body languageor toneThanked thecustomerafter theyvoiced acomplaintAsked anopen-endedquestionSaid ‘Yes’as a one-timecourtesyUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Denied arequestwithout usingthe word ‘No’Adviseda customer ofoptions tosubmit monthlymeter readsTold acustomerabout theOnline EnergyAssessmentLet acustomerventExpressedEmpathyAsked aclose-endedquestionCheckedOpen Textfor a photoof a meterreadUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Provided acustomerwithOptionsActivelylistened toa questionor concernApologizedforsomethingregardless offaultLet thecustomerknow whywithout usingan excuseUsed theProrationCalculatorAsked aquestion thatresultedin a ‘Yes’ fromthe customerAsked aprobingquestion(an open-endedfollow upquestion)

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Customer’s name
  2. Used the Power Use Calculator on saskpower.com
  3. Reviewed the new Increased Consumption Factors guide
  4. Ignored an Irritating Behavior
  5. Paced the customer: mirrored their expression, body language or tone
  6. Thanked the customer after they voiced a complaint
  7. Asked an open-ended question
  8. Said ‘Yes’ as a one-time courtesy
  9. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  10. Denied a request without using the word ‘No’
  11. Advised a customer of options to submit monthly meter reads
  12. Told a customer about the Online Energy Assessment
  13. Let a customer vent
  14. Expressed Empathy
  15. Asked a close-ended question
  16. Checked Open Text for a photo of a meter read
  17. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  18. Provided a customer with Options
  19. Actively listened to a question or concern
  20. Apologized for something regardless of fault
  21. Let the customer know why without using an excuse
  22. Used the Proration Calculator
  23. Asked a question that resulted in a ‘Yes’ from the customer
  24. Asked a probing question (an open-ended follow up question)