Asked aquestion thatresultedin a ‘Yes’ fromthe customerUsed theCustomer’snameReviewedthe newIncreasedConsumptionFactors guideUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Paced thecustomer:mirrored theirexpression,body languageor toneCheckedOpen Textfor a photoof a meterreadAdviseda customer ofoptions tosubmit monthlymeter readsUsed theProrationCalculatorActivelylistened toa questionor concernApologizedforsomethingregardless offaultTold acustomerabout theOnline EnergyAssessmentIgnoredanIrritatingBehaviorUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Let thecustomerknow whywithout usingan excuseAsked aclose-endedquestionAsked anopen-endedquestionUsed thePower UseCalculator onsaskpower.comDenied arequestwithout usingthe word ‘No’Said ‘Yes’as a one-timecourtesyLet acustomerventAsked aprobingquestion(an open-endedfollow upquestion)Thanked thecustomerafter theyvoiced acomplaintProvided acustomerwithOptionsExpressedEmpathyAsked aquestion thatresultedin a ‘Yes’ fromthe customerUsed theCustomer’snameReviewedthe newIncreasedConsumptionFactors guideUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Paced thecustomer:mirrored theirexpression,body languageor toneCheckedOpen Textfor a photoof a meterreadAdviseda customer ofoptions tosubmit monthlymeter readsUsed theProrationCalculatorActivelylistened toa questionor concernApologizedforsomethingregardless offaultTold acustomerabout theOnline EnergyAssessmentIgnoredanIrritatingBehaviorUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Let thecustomerknow whywithout usingan excuseAsked aclose-endedquestionAsked anopen-endedquestionUsed thePower UseCalculator onsaskpower.comDenied arequestwithout usingthe word ‘No’Said ‘Yes’as a one-timecourtesyLet acustomerventAsked aprobingquestion(an open-endedfollow upquestion)Thanked thecustomerafter theyvoiced acomplaintProvided acustomerwithOptionsExpressedEmpathy

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a question that resulted in a ‘Yes’ from the customer
  2. Used the Customer’s name
  3. Reviewed the new Increased Consumption Factors guide
  4. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  5. Paced the customer: mirrored their expression, body language or tone
  6. Checked Open Text for a photo of a meter read
  7. Advised a customer of options to submit monthly meter reads
  8. Used the Proration Calculator
  9. Actively listened to a question or concern
  10. Apologized for something regardless of fault
  11. Told a customer about the Online Energy Assessment
  12. Ignored an Irritating Behavior
  13. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  14. Let the customer know why without using an excuse
  15. Asked a close-ended question
  16. Asked an open-ended question
  17. Used the Power Use Calculator on saskpower.com
  18. Denied a request without using the word ‘No’
  19. Said ‘Yes’ as a one-time courtesy
  20. Let a customer vent
  21. Asked a probing question (an open-ended follow up question)
  22. Thanked the customer after they voiced a complaint
  23. Provided a customer with Options
  24. Expressed Empathy