Asked aquestion thatresultedin a ‘Yes’ fromthe customerCheckedOpen Textfor a photoof a meterreadThanked thecustomerafter theyvoiced acomplaintTold acustomerabout theOnline EnergyAssessmentSaid ‘Yes’as a one-timecourtesyUsed thePower UseCalculator onsaskpower.comProvided acustomerwithOptionsLet acustomerventReviewedthe newIncreasedConsumptionFactors guideDenied arequestwithout usingthe word ‘No’Adviseda customer ofoptions tosubmit monthlymeter readsExpressedEmpathyUsed theCustomer’snameActivelylistened toa questionor concernAsked aprobingquestion(an open-endedfollow upquestion)Usedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Apologizedforsomethingregardless offaultIgnoredanIrritatingBehaviorAsked aclose-endedquestionUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Used theProrationCalculatorAsked anopen-endedquestionLet thecustomerknow whywithout usingan excusePaced thecustomer:mirrored theirexpression,body languageor toneAsked aquestion thatresultedin a ‘Yes’ fromthe customerCheckedOpen Textfor a photoof a meterreadThanked thecustomerafter theyvoiced acomplaintTold acustomerabout theOnline EnergyAssessmentSaid ‘Yes’as a one-timecourtesyUsed thePower UseCalculator onsaskpower.comProvided acustomerwithOptionsLet acustomerventReviewedthe newIncreasedConsumptionFactors guideDenied arequestwithout usingthe word ‘No’Adviseda customer ofoptions tosubmit monthlymeter readsExpressedEmpathyUsed theCustomer’snameActivelylistened toa questionor concernAsked aprobingquestion(an open-endedfollow upquestion)Usedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Apologizedforsomethingregardless offaultIgnoredanIrritatingBehaviorAsked aclose-endedquestionUsed the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Used theProrationCalculatorAsked anopen-endedquestionLet thecustomerknow whywithout usingan excusePaced thecustomer:mirrored theirexpression,body languageor tone

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a question that resulted in a ‘Yes’ from the customer
  2. Checked Open Text for a photo of a meter read
  3. Thanked the customer after they voiced a complaint
  4. Told a customer about the Online Energy Assessment
  5. Said ‘Yes’ as a one-time courtesy
  6. Used the Power Use Calculator on saskpower.com
  7. Provided a customer with Options
  8. Let a customer vent
  9. Reviewed the new Increased Consumption Factors guide
  10. Denied a request without using the word ‘No’
  11. Advised a customer of options to submit monthly meter reads
  12. Expressed Empathy
  13. Used the Customer’s name
  14. Actively listened to a question or concern
  15. Asked a probing question (an open-ended follow up question)
  16. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  17. Apologized for something regardless of fault
  18. Ignored an Irritating Behavior
  19. Asked a close-ended question
  20. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  21. Used the Proration Calculator
  22. Asked an open-ended question
  23. Let the customer know why without using an excuse
  24. Paced the customer: mirrored their expression, body language or tone