(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Let the customer know why without using an excuse
Reviewed
the new Increased Consumption Factors guide
Apologized for something regardless of fault
Thanked the customer after they voiced a complaint
Asked an open-ended question
Used the Proration Calculator
Checked Open Text for a photo of a meter read
Provided a customer with Options
Let a
customer vent
Used the Customer’s name
Ignored an Irritating Behavior
Asked a question that resulted
in a ‘Yes’ from
the customer
Actively listened to a question
or concern
Used the Echo technique
(Repeat what
was said using tone to turn it into a question)
Paced the customer: mirrored their expression, body language or tone
Denied a request without using the word ‘No’
Used the
Power Use Calculator on saskpower.com
Expressed Empathy
Advised
a customer of options to submit monthly meter reads
Used partnership language,
‘we’ instead of ‘I’ or ‘you’
Told a customer about the
Online Energy Assessment
Asked a close-ended question
Asked a
probing question
(an open-ended follow up question)
