CheckedOpen Textfor a photoof a meterreadAsked aclose-endedquestionUsed thePower UseCalculator onsaskpower.comThanked thecustomerafter theyvoiced acomplaintSaid ‘Yes’as a one-timecourtesyProvided acustomerwithOptionsLet thecustomerknow whywithout usingan excuseAsked aquestion thatresultedin a ‘Yes’ fromthe customerAsked anopen-endedquestionAdviseda customer ofoptions tosubmit monthlymeter readsUsed theProrationCalculatorLet acustomerventReviewedthe newIncreasedConsumptionFactors guideUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Paced thecustomer:mirrored theirexpression,body languageor toneDenied arequestwithout usingthe word ‘No’Used the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Activelylistened toa questionor concernUsed theCustomer’snameAsked aprobingquestion(an open-endedfollow upquestion)IgnoredanIrritatingBehaviorTold acustomerabout theOnline EnergyAssessmentExpressedEmpathyApologizedforsomethingregardless offaultCheckedOpen Textfor a photoof a meterreadAsked aclose-endedquestionUsed thePower UseCalculator onsaskpower.comThanked thecustomerafter theyvoiced acomplaintSaid ‘Yes’as a one-timecourtesyProvided acustomerwithOptionsLet thecustomerknow whywithout usingan excuseAsked aquestion thatresultedin a ‘Yes’ fromthe customerAsked anopen-endedquestionAdviseda customer ofoptions tosubmit monthlymeter readsUsed theProrationCalculatorLet acustomerventReviewedthe newIncreasedConsumptionFactors guideUsedpartnershiplanguage,‘we’ insteadof ‘I’ or ‘you’Paced thecustomer:mirrored theirexpression,body languageor toneDenied arequestwithout usingthe word ‘No’Used the Echotechnique(Repeat whatwas said usingtone to turn itinto a question)Activelylistened toa questionor concernUsed theCustomer’snameAsked aprobingquestion(an open-endedfollow upquestion)IgnoredanIrritatingBehaviorTold acustomerabout theOnline EnergyAssessmentExpressedEmpathyApologizedforsomethingregardless offault

Soft Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked Open Text for a photo of a meter read
  2. Asked a close-ended question
  3. Used the Power Use Calculator on saskpower.com
  4. Thanked the customer after they voiced a complaint
  5. Said ‘Yes’ as a one-time courtesy
  6. Provided a customer with Options
  7. Let the customer know why without using an excuse
  8. Asked a question that resulted in a ‘Yes’ from the customer
  9. Asked an open-ended question
  10. Advised a customer of options to submit monthly meter reads
  11. Used the Proration Calculator
  12. Let a customer vent
  13. Reviewed the new Increased Consumption Factors guide
  14. Used partnership language, ‘we’ instead of ‘I’ or ‘you’
  15. Paced the customer: mirrored their expression, body language or tone
  16. Denied a request without using the word ‘No’
  17. Used the Echo technique (Repeat what was said using tone to turn it into a question)
  18. Actively listened to a question or concern
  19. Used the Customer’s name
  20. Asked a probing question (an open-ended follow up question)
  21. Ignored an Irritating Behavior
  22. Told a customer about the Online Energy Assessment
  23. Expressed Empathy
  24. Apologized for something regardless of fault