(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Daily AVG ACW <4 minutes
Take a Payment
Submit an address change
Talk to a caller named Mary
Affluent: Send an email with a form attached
Broad: Submit a Seagull letter with form attached
Help a caller with MLA
Take 45 calls
Take 40 calls
Take 20 calls
Talk to a caller named Nancy
Talk to a caller named Joe, Joseph or Josephine
Affluent: Explain a loan
Broad: Change the payment Mode
Take 30 calls
Talk to a caller named Steve
Send a Bene Change Form
OPA less than 20 minutes for the day
No more than 30:10 in lunch for the day
Affluent: Provide policy values
Broad: Inform caller of DB
Daily AVG AHT:
< 9:30 AM
<8:30 BM
Send a Reinstatement Pkg
No more than 30:10 in break for the day
Daily AVG ACW <3:30
Spend ZERO minutes in Personal Break during your shift
