Take40callsAffluent:Explain a loanBroad: Changethe paymentModeDaily AVGAHT:< 9:30 AM<8:30 BMSubmit anaddresschangeAffluent:Providepolicy valuesBroad: Informcaller of DBNo morethan 30:10in lunchfor the dayTalk to acallernamedSteveAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedTalk to acallernamedNancyTalk to acallernamedMaryDaily AVGACW <4minutesTake45callsTake30callsTalk to acaller namedJoe, Josephor JosephineTransfera callTake aPaymentTake20callsSpend ZEROminutes inPersonalBreak duringyour shiftHelp acallerwith MLASend aBeneChangeFormSend aReinstatementPkgOPA lessthan 20minutesfor the dayDaily AVGACW<3:30No morethan 30:10in breakfor the dayTake40callsAffluent:Explain a loanBroad: Changethe paymentModeDaily AVGAHT:< 9:30 AM<8:30 BMSubmit anaddresschangeAffluent:Providepolicy valuesBroad: Informcaller of DBNo morethan 30:10in lunchfor the dayTalk to acallernamedSteveAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedTalk to acallernamedNancyTalk to acallernamedMaryDaily AVGACW <4minutesTake45callsTake30callsTalk to acaller namedJoe, Josephor JosephineTransfera callTake aPaymentTake20callsSpend ZEROminutes inPersonalBreak duringyour shiftHelp acallerwith MLASend aBeneChangeFormSend aReinstatementPkgOPA lessthan 20minutesfor the dayDaily AVGACW<3:30No morethan 30:10in breakfor the day

LIFE-O!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 40 calls
  2. Affluent: Explain a loan Broad: Change the payment Mode
  3. Daily AVG AHT: < 9:30 AM <8:30 BM
  4. Submit an address change
  5. Affluent: Provide policy values Broad: Inform caller of DB
  6. No more than 30:10 in lunch for the day
  7. Talk to a caller named Steve
  8. Affluent: Send an email with a form attached Broad: Submit a Seagull letter with form attached
  9. Talk to a caller named Nancy
  10. Talk to a caller named Mary
  11. Daily AVG ACW <4 minutes
  12. Take 45 calls
  13. Take 30 calls
  14. Talk to a caller named Joe, Joseph or Josephine
  15. Transfer a call
  16. Take a Payment
  17. Take 20 calls
  18. Spend ZERO minutes in Personal Break during your shift
  19. Help a caller with MLA
  20. Send a Bene Change Form
  21. Send a Reinstatement Pkg
  22. OPA less than 20 minutes for the day
  23. Daily AVG ACW <3:30
  24. No more than 30:10 in break for the day