(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Daily AVG ACW <3:30
Talk to a caller named Steve
Affluent: Provide policy values
Broad: Inform caller of DB
Submit an address change
No more than 30:10 in break for the day
Take 20 calls
Daily AVG AHT:
< 9:30 AM
<8:30 BM
Send a Bene Change Form
Take a Payment
Send a Reinstatement Pkg
Take 40 calls
No more than 30:10 in lunch for the day
Affluent: Explain a loan
Broad: Change the payment Mode
Talk to a caller named Mary
Take 30 calls
OPA less than 20 minutes for the day
Help a caller with MLA
Affluent: Send an email with a form attached
Broad: Submit a Seagull letter with form attached
Take 45 calls
Transfer a call
Talk to a caller named Nancy
Talk to a caller named Joe, Joseph or Josephine
Spend ZERO minutes in Personal Break during your shift
