(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Daily AVG ACW <3:30
Affluent: Explain a loan
Broad: Change the payment Mode
Daily AVG AHT:
< 9:30 AM
<8:30 BM
Submit an address change
Talk to a caller named Steve
Transfer a call
Send a Bene Change Form
Daily AVG ACW <4 minutes
Take 20 calls
Take a Payment
No more than 30:10 in lunch for the day
OPA less than 20 minutes for the day
Help a caller with MLA
No more than 30:10 in break for the day
Talk to a caller named Joe, Joseph or Josephine
Take 40 calls
Send a Reinstatement Pkg
Talk to a caller named Nancy
Take 45 calls
Talk to a caller named Mary
Spend ZERO minutes in Personal Break during your shift
Take 30 calls
Affluent: Send an email with a form attached
Broad: Submit a Seagull letter with form attached
Affluent: Provide policy values
Broad: Inform caller of DB
