(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help a caller with MLA
Send a Bene Change Form
Daily AVG ACW <4 minutes
No more than 30:10 in break for the day
Transfer a call
Talk to a caller named Nancy
Send a Reinstatement Pkg
Take a Payment
OPA less than 20 minutes for the day
Daily AVG AHT:
< 9:30 AM
<8:30 BM
Take 20 calls
Submit an address change
Affluent: Explain a loan
Broad: Change the payment Mode
Daily AVG ACW <3:30
Spend ZERO minutes in Personal Break during your shift
Talk to a caller named Joe, Joseph or Josephine
Affluent: Send an email with a form attached
Broad: Submit a Seagull letter with form attached
Affluent: Provide policy values
Broad: Inform caller of DB
