Help acallerwith MLADaily AVGACW <4minutesTake45callsAffluent:Providepolicy valuesBroad: Informcaller of DBDaily AVGAHT:< 9:30 AM<8:30 BMTake20callsAffluent:Explain a loanBroad: Changethe paymentModeOPA lessthan 20minutesfor the dayTransfera callSpend ZEROminutes inPersonalBreak duringyour shiftDaily AVGACW<3:30Send aBeneChangeFormAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedTalk to acallernamedSteveTake40callsTake30callsTalk to acallernamedMaryTake aPaymentNo morethan 30:10in lunchfor the dayTalk to acallernamedNancyNo morethan 30:10in breakfor the daySend aReinstatementPkgTalk to acaller namedJoe, Josephor JosephineSubmit anaddresschangeHelp acallerwith MLADaily AVGACW <4minutesTake45callsAffluent:Providepolicy valuesBroad: Informcaller of DBDaily AVGAHT:< 9:30 AM<8:30 BMTake20callsAffluent:Explain a loanBroad: Changethe paymentModeOPA lessthan 20minutesfor the dayTransfera callSpend ZEROminutes inPersonalBreak duringyour shiftDaily AVGACW<3:30Send aBeneChangeFormAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedTalk to acallernamedSteveTake40callsTake30callsTalk to acallernamedMaryTake aPaymentNo morethan 30:10in lunchfor the dayTalk to acallernamedNancyNo morethan 30:10in breakfor the daySend aReinstatementPkgTalk to acaller namedJoe, Josephor JosephineSubmit anaddresschange

LIFE-O!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a caller with MLA
  2. Daily AVG ACW <4 minutes
  3. Take 45 calls
  4. Affluent: Provide policy values Broad: Inform caller of DB
  5. Daily AVG AHT: < 9:30 AM <8:30 BM
  6. Take 20 calls
  7. Affluent: Explain a loan Broad: Change the payment Mode
  8. OPA less than 20 minutes for the day
  9. Transfer a call
  10. Spend ZERO minutes in Personal Break during your shift
  11. Daily AVG ACW <3:30
  12. Send a Bene Change Form
  13. Affluent: Send an email with a form attached Broad: Submit a Seagull letter with form attached
  14. Talk to a caller named Steve
  15. Take 40 calls
  16. Take 30 calls
  17. Talk to a caller named Mary
  18. Take a Payment
  19. No more than 30:10 in lunch for the day
  20. Talk to a caller named Nancy
  21. No more than 30:10 in break for the day
  22. Send a Reinstatement Pkg
  23. Talk to a caller named Joe, Joseph or Josephine
  24. Submit an address change