(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Take 40 calls
Spend ZERO minutes in Personal Break during your shift
Take 20 calls
Help a caller with MLA
Take 30 calls
Talk to a caller named Joe, Joseph or Josephine
Affluent: Explain a loan
Broad: Change the payment Mode
Talk to a caller named Nancy
Talk to a caller named Steve
Daily AVG ACW <4 minutes
Submit an address change
Daily AVG ACW <3:30
Send a Bene Change Form
Take 45 calls
Affluent: Provide policy values
Broad: Inform caller of DB
Take a Payment
Transfer a call
Send a Reinstatement Pkg
No more than 30:10 in lunch for the day
Talk to a caller named Mary
Daily AVG AHT:
< 9:30 AM
<8:30 BM
No more than 30:10 in break for the day
Affluent: Send an email with a form attached
Broad: Submit a Seagull letter with form attached
