Daily AVGACW<3:30Talk to acallernamedSteveAffluent:Providepolicy valuesBroad: Informcaller of DBSubmit anaddresschangeNo morethan 30:10in breakfor the dayTake20callsDaily AVGAHT:< 9:30 AM<8:30 BMSend aBeneChangeFormTake aPaymentSend aReinstatementPkgTake40callsNo morethan 30:10in lunchfor the dayAffluent:Explain a loanBroad: Changethe paymentModeTalk to acallernamedMaryTake30callsOPA lessthan 20minutesfor the dayHelp acallerwith MLAAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedTake45callsTransfera callTalk to acallernamedNancyTalk to acaller namedJoe, Josephor JosephineSpend ZEROminutes inPersonalBreak duringyour shiftDaily AVGACW <4minutesDaily AVGACW<3:30Talk to acallernamedSteveAffluent:Providepolicy valuesBroad: Informcaller of DBSubmit anaddresschangeNo morethan 30:10in breakfor the dayTake20callsDaily AVGAHT:< 9:30 AM<8:30 BMSend aBeneChangeFormTake aPaymentSend aReinstatementPkgTake40callsNo morethan 30:10in lunchfor the dayAffluent:Explain a loanBroad: Changethe paymentModeTalk to acallernamedMaryTake30callsOPA lessthan 20minutesfor the dayHelp acallerwith MLAAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedTake45callsTransfera callTalk to acallernamedNancyTalk to acaller namedJoe, Josephor JosephineSpend ZEROminutes inPersonalBreak duringyour shiftDaily AVGACW <4minutes

LIFE-O!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Daily AVG ACW <3:30
  2. Talk to a caller named Steve
  3. Affluent: Provide policy values Broad: Inform caller of DB
  4. Submit an address change
  5. No more than 30:10 in break for the day
  6. Take 20 calls
  7. Daily AVG AHT: < 9:30 AM <8:30 BM
  8. Send a Bene Change Form
  9. Take a Payment
  10. Send a Reinstatement Pkg
  11. Take 40 calls
  12. No more than 30:10 in lunch for the day
  13. Affluent: Explain a loan Broad: Change the payment Mode
  14. Talk to a caller named Mary
  15. Take 30 calls
  16. OPA less than 20 minutes for the day
  17. Help a caller with MLA
  18. Affluent: Send an email with a form attached Broad: Submit a Seagull letter with form attached
  19. Take 45 calls
  20. Transfer a call
  21. Talk to a caller named Nancy
  22. Talk to a caller named Joe, Joseph or Josephine
  23. Spend ZERO minutes in Personal Break during your shift
  24. Daily AVG ACW <4 minutes