(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Daily AVG ACW <3:30
No more than 30:10 in break for the day
Take 45 calls
Take 30 calls
Daily AVG AHT:
< 9:30 AM
<8:30 BM
Talk to a caller named Joe, Joseph or Josephine
Help a caller with MLA
Affluent: Explain a loan
Broad: Change the payment Mode
Affluent: Provide policy values
Broad: Inform caller of DB
Talk to a caller named Steve
Talk to a caller named Nancy
Spend ZERO minutes in Personal Break during your shift
Send a Reinstatement Pkg
Take 20 calls
No more than 30:10 in lunch for the day
Daily AVG ACW <4 minutes
Send a Bene Change Form
Take a Payment
Affluent: Send an email with a form attached
Broad: Submit a Seagull letter with form attached
