Take20callsSend aBeneChangeFormAffluent:Providepolicy valuesBroad: Informcaller of DBTalk to acaller namedJoe, Josephor JosephineOPA lessthan 20minutesfor the dayDaily AVGACW<3:30Send aReinstatementPkgTalk to acallernamedNancyTalk to acallernamedMaryHelp acallerwith MLANo morethan 30:10in breakfor the dayTake30callsSubmit anaddresschangeTalk to acallernamedSteveAffluent:Explain a loanBroad: Changethe paymentModeTransfera callTake aPaymentSpend ZEROminutes inPersonalBreak duringyour shiftNo morethan 30:10in lunchfor the dayAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedDaily AVGAHT:< 9:30 AM<8:30 BMTake45callsDaily AVGACW <4minutesTake40callsTake20callsSend aBeneChangeFormAffluent:Providepolicy valuesBroad: Informcaller of DBTalk to acaller namedJoe, Josephor JosephineOPA lessthan 20minutesfor the dayDaily AVGACW<3:30Send aReinstatementPkgTalk to acallernamedNancyTalk to acallernamedMaryHelp acallerwith MLANo morethan 30:10in breakfor the dayTake30callsSubmit anaddresschangeTalk to acallernamedSteveAffluent:Explain a loanBroad: Changethe paymentModeTransfera callTake aPaymentSpend ZEROminutes inPersonalBreak duringyour shiftNo morethan 30:10in lunchfor the dayAffluent: Send anemail with a formattachedBroad: Submit aSeagull letter withform attachedDaily AVGAHT:< 9:30 AM<8:30 BMTake45callsDaily AVGACW <4minutesTake40calls

LIFE-O!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 20 calls
  2. Send a Bene Change Form
  3. Affluent: Provide policy values Broad: Inform caller of DB
  4. Talk to a caller named Joe, Joseph or Josephine
  5. OPA less than 20 minutes for the day
  6. Daily AVG ACW <3:30
  7. Send a Reinstatement Pkg
  8. Talk to a caller named Nancy
  9. Talk to a caller named Mary
  10. Help a caller with MLA
  11. No more than 30:10 in break for the day
  12. Take 30 calls
  13. Submit an address change
  14. Talk to a caller named Steve
  15. Affluent: Explain a loan Broad: Change the payment Mode
  16. Transfer a call
  17. Take a Payment
  18. Spend ZERO minutes in Personal Break during your shift
  19. No more than 30:10 in lunch for the day
  20. Affluent: Send an email with a form attached Broad: Submit a Seagull letter with form attached
  21. Daily AVG AHT: < 9:30 AM <8:30 BM
  22. Take 45 calls
  23. Daily AVG ACW <4 minutes
  24. Take 40 calls