"Delivering excellent service during peak hours" "Providing Directions" "Creating a memorable customer experience" "Celebrating Customer Birthdays or Anniversaries" "Upselling or cross- selling" "Demonstrating Product Features" "Empathy in customer interactions" "Found lost Dog/cat for someone" "Manage customer expectation" "Explaining Service Terms and Conditions" "Providing Refund or Exchange Options" "Empathizing with a Customer's Frustration" "Exceeding customer expectations" "Providing personalized recommendations" "Responding to a Negative Online Review" "Responding to a customer complaint" "Explaining Warranty Coverage" "Handling a difficult customer" "Offering Alternative Product Options" "Offering a Discount for Regular Customers" "Accommodating Special Requests" "Resolving a technical issue" "Active listening" "Offering a Loyalty Program Enrollment" "Delivering excellent service during peak hours" "Providing Directions" "Creating a memorable customer experience" "Celebrating Customer Birthdays or Anniversaries" "Upselling or cross- selling" "Demonstrating Product Features" "Empathy in customer interactions" "Found lost Dog/cat for someone" "Manage customer expectation" "Explaining Service Terms and Conditions" "Providing Refund or Exchange Options" "Empathizing with a Customer's Frustration" "Exceeding customer expectations" "Providing personalized recommendations" "Responding to a Negative Online Review" "Responding to a customer complaint" "Explaining Warranty Coverage" "Handling a difficult customer" "Offering Alternative Product Options" "Offering a Discount for Regular Customers" "Accommodating Special Requests" "Resolving a technical issue" "Active listening" "Offering a Loyalty Program Enrollment"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Delivering excellent service during peak hours"
"Providing Directions"
"Creating a memorable customer experience"
"Celebrating Customer Birthdays or Anniversaries"
"Upselling or cross-selling"
"Demonstrating Product Features"
"Empathy in customer interactions"
"Found lost Dog/cat for someone"
"Manage customer expectation"
"Explaining Service Terms and Conditions"
"Providing Refund or Exchange Options"
"Empathizing with a Customer's Frustration"
"Exceeding customer expectations"
"Providing personalized recommendations"
"Responding to a Negative Online Review"
"Responding to a customer complaint"
"Explaining Warranty Coverage"
"Handling a difficult customer"
"Offering Alternative Product Options"
"Offering a Discount for Regular Customers"
"Accommodating Special Requests"
"Resolving a technical issue"
"Active listening"
"Offering a Loyalty Program Enrollment"