"Offering a Discount for Regular Customers" "Offering a Loyalty Program Enrollment" "Upselling or cross- selling" "Demonstrating Product Features" "Accommodating Special Requests" "Responding to a Negative Online Review" "Manage customer expectation" "Delivering excellent service during peak hours" "Empathy in customer interactions" "Exceeding customer expectations" "Providing personalized recommendations" "Resolving a technical issue" "Celebrating Customer Birthdays or Anniversaries" "Providing Refund or Exchange Options" "Empathizing with a Customer's Frustration" "Responding to a customer complaint" "Creating a memorable customer experience" "Explaining Service Terms and Conditions" "Handling a difficult customer" "Offering Alternative Product Options" "Explaining Warranty Coverage" "Providing Directions" "Active listening" "Found lost Dog/cat for someone" "Offering a Discount for Regular Customers" "Offering a Loyalty Program Enrollment" "Upselling or cross- selling" "Demonstrating Product Features" "Accommodating Special Requests" "Responding to a Negative Online Review" "Manage customer expectation" "Delivering excellent service during peak hours" "Empathy in customer interactions" "Exceeding customer expectations" "Providing personalized recommendations" "Resolving a technical issue" "Celebrating Customer Birthdays or Anniversaries" "Providing Refund or Exchange Options" "Empathizing with a Customer's Frustration" "Responding to a customer complaint" "Creating a memorable customer experience" "Explaining Service Terms and Conditions" "Handling a difficult customer" "Offering Alternative Product Options" "Explaining Warranty Coverage" "Providing Directions" "Active listening" "Found lost Dog/cat for someone"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Offering a Discount for Regular Customers"
"Offering a Loyalty Program Enrollment"
"Upselling or cross-selling"
"Demonstrating Product Features"
"Accommodating Special Requests"
"Responding to a Negative Online Review"
"Manage customer expectation"
"Delivering excellent service during peak hours"
"Empathy in customer interactions"
"Exceeding customer expectations"
"Providing personalized recommendations"
"Resolving a technical issue"
"Celebrating Customer Birthdays or Anniversaries"
"Providing Refund or Exchange Options"
"Empathizing with a Customer's Frustration"
"Responding to a customer complaint"
"Creating a memorable customer experience"
"Explaining Service Terms and Conditions"
"Handling a difficult customer"
"Offering Alternative Product Options"
"Explaining Warranty Coverage"
"Providing Directions"
"Active listening"
"Found lost Dog/cat for someone"