Staying Calm:Keep youremotions incheck duringthe conflict.ValidatingFeelings:Acknowledgethe otherperson's feelingsand perspective.FindingCommonGround:Identify areasof agreement tobuild upon.Non-VerbalCommunication:Pay attention tonon-verbal cues,such as bodylanguage.Assertivestatements:Communicateyour needsclearly andcalmly.AvoidingBlame: Avoidblaming theother personfor the conflict.Reflecting:Reflect onwhat you'velearned fromthe conflict.Seeking Help:Ask for helpfrom a trustedadult ormediator ifneeded.Negotiation:Engage in anegotiation tofind a mutuallyacceptablesolution.Using "I"Statements: Use"I" statements toexpress yourfeelings andneeds.UnderstandingEmotions:Identify andexpress youremotions duringthe conflict.Open bodylanguage:Positionyourself openly,calmly, andacceptingly.Asking Questions:Ask clarifyingquestions tounderstand theother person'sperspective.Reflect andsummarise:Repeat what youhave heard themsay todemonstrate yourunderstanding.Taking a Break:Take a breakfrom the conflictif emotions arerunning high.Compromise:Work together tofind a solutionthat meets theneeds of bothparties. UnderstandingBoundaries:Respect theother person'sboundaries.Problem-Solving: Worktogether tofind a solutionto the conflict.Active Listening:Listen carefullyto what the otherperson is sayingwithoutinterrupting. Mindfulness:Check inwith yourselfand how youare feeling.SeeingDifferentPerspectives:Consider theother person'spoint of view.Apologising:Offer a genuineapology if youhave hurt orupsetsomeone.Empathy:Showunderstanding andcompassion forthe other person'sperspective. I-Statements:Express yourfeelings and needsusing "I"statements (e.g., "Ifeel upsetwhen..."). Staying Calm:Keep youremotions incheck duringthe conflict.ValidatingFeelings:Acknowledgethe otherperson's feelingsand perspective.FindingCommonGround:Identify areasof agreement tobuild upon.Non-VerbalCommunication:Pay attention tonon-verbal cues,such as bodylanguage.Assertivestatements:Communicateyour needsclearly andcalmly.AvoidingBlame: Avoidblaming theother personfor the conflict.Reflecting:Reflect onwhat you'velearned fromthe conflict.Seeking Help:Ask for helpfrom a trustedadult ormediator ifneeded.Negotiation:Engage in anegotiation tofind a mutuallyacceptablesolution.Using "I"Statements: Use"I" statements toexpress yourfeelings andneeds.UnderstandingEmotions:Identify andexpress youremotions duringthe conflict.Open bodylanguage:Positionyourself openly,calmly, andacceptingly.Asking Questions:Ask clarifyingquestions tounderstand theother person'sperspective.Reflect andsummarise:Repeat what youhave heard themsay todemonstrate yourunderstanding.Taking a Break:Take a breakfrom the conflictif emotions arerunning high.Compromise:Work together tofind a solutionthat meets theneeds of bothparties. UnderstandingBoundaries:Respect theother person'sboundaries.Problem-Solving: Worktogether tofind a solutionto the conflict.Active Listening:Listen carefullyto what the otherperson is sayingwithoutinterrupting. Mindfulness:Check inwith yourselfand how youare feeling.SeeingDifferentPerspectives:Consider theother person'spoint of view.Apologising:Offer a genuineapology if youhave hurt orupsetsomeone.Empathy:Showunderstanding andcompassion forthe other person'sperspective. I-Statements:Express yourfeelings and needsusing "I"statements (e.g., "Ifeel upsetwhen..."). 

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staying Calm: Keep your emotions in check during the conflict.
  2. Validating Feelings: Acknowledge the other person's feelings and perspective.
  3. Finding Common Ground: Identify areas of agreement to build upon.
  4. Non-Verbal Communication: Pay attention to non-verbal cues, such as body language.
  5. Assertive statements: Communicate your needs clearly and calmly.
  6. Avoiding Blame: Avoid blaming the other person for the conflict.
  7. Reflecting: Reflect on what you've learned from the conflict.
  8. Seeking Help: Ask for help from a trusted adult or mediator if needed.
  9. Negotiation: Engage in a negotiation to find a mutually acceptable solution.
  10. Using "I" Statements: Use "I" statements to express your feelings and needs.
  11. Understanding Emotions: Identify and express your emotions during the conflict.
  12. Open body language: Position yourself openly, calmly, and acceptingly.
  13. Asking Questions: Ask clarifying questions to understand the other person's perspective.
  14. Reflect and summarise: Repeat what you have heard them say to demonstrate your understanding.
  15. Taking a Break: Take a break from the conflict if emotions are running high.
  16. Compromise: Work together to find a solution that meets the needs of both parties.
  17. Understanding Boundaries: Respect the other person's boundaries.
  18. Problem-Solving: Work together to find a solution to the conflict.
  19. Active Listening: Listen carefully to what the other person is saying without interrupting.
  20. Mindfulness: Check in with yourself and how you are feeling.
  21. Seeing Different Perspectives: Consider the other person's point of view.
  22. Apologising: Offer a genuine apology if you have hurt or upset someone.
  23. Empathy: Show understanding and compassion for the other person's perspective.
  24. I-Statements: Express your feelings and needs using "I" statements (e.g., "I feel upset when...").