Apologising:Offer a genuineapology if youhave hurt orupsetsomeone.Active Listening:Listen carefullyto what the otherperson is sayingwithoutinterrupting. ValidatingFeelings:Acknowledgethe otherperson's feelingsand perspective.Non-VerbalCommunication:Pay attention tonon-verbal cues,such as bodylanguage.Problem-Solving: Worktogether tofind a solutionto the conflict.Open bodylanguage:Positionyourself openly,calmly, andacceptingly.Reflecting:Reflect onwhat you'velearned fromthe conflict.AvoidingBlame: Avoidblaming theother personfor the conflict.Compromise:Work together tofind a solutionthat meets theneeds of bothparties. Mindfulness:Check inwith yourselfand how youare feeling.I-Statements:Express yourfeelings and needsusing "I"statements (e.g., "Ifeel upsetwhen..."). Staying Calm:Keep youremotions incheck duringthe conflict.Negotiation:Engage in anegotiation tofind a mutuallyacceptablesolution.UnderstandingEmotions:Identify andexpress youremotions duringthe conflict.UnderstandingBoundaries:Respect theother person'sboundaries.Asking Questions:Ask clarifyingquestions tounderstand theother person'sperspective.Taking a Break:Take a breakfrom the conflictif emotions arerunning high.Assertivestatements:Communicateyour needsclearly andcalmly.SeeingDifferentPerspectives:Consider theother person'spoint of view.FindingCommonGround:Identify areasof agreement tobuild upon.Using "I"Statements: Use"I" statements toexpress yourfeelings andneeds.Seeking Help:Ask for helpfrom a trustedadult ormediator ifneeded.Empathy:Showunderstanding andcompassion forthe other person'sperspective. Reflect andsummarise:Repeat what youhave heard themsay todemonstrate yourunderstanding.Apologising:Offer a genuineapology if youhave hurt orupsetsomeone.Active Listening:Listen carefullyto what the otherperson is sayingwithoutinterrupting. ValidatingFeelings:Acknowledgethe otherperson's feelingsand perspective.Non-VerbalCommunication:Pay attention tonon-verbal cues,such as bodylanguage.Problem-Solving: Worktogether tofind a solutionto the conflict.Open bodylanguage:Positionyourself openly,calmly, andacceptingly.Reflecting:Reflect onwhat you'velearned fromthe conflict.AvoidingBlame: Avoidblaming theother personfor the conflict.Compromise:Work together tofind a solutionthat meets theneeds of bothparties. Mindfulness:Check inwith yourselfand how youare feeling.I-Statements:Express yourfeelings and needsusing "I"statements (e.g., "Ifeel upsetwhen..."). Staying Calm:Keep youremotions incheck duringthe conflict.Negotiation:Engage in anegotiation tofind a mutuallyacceptablesolution.UnderstandingEmotions:Identify andexpress youremotions duringthe conflict.UnderstandingBoundaries:Respect theother person'sboundaries.Asking Questions:Ask clarifyingquestions tounderstand theother person'sperspective.Taking a Break:Take a breakfrom the conflictif emotions arerunning high.Assertivestatements:Communicateyour needsclearly andcalmly.SeeingDifferentPerspectives:Consider theother person'spoint of view.FindingCommonGround:Identify areasof agreement tobuild upon.Using "I"Statements: Use"I" statements toexpress yourfeelings andneeds.Seeking Help:Ask for helpfrom a trustedadult ormediator ifneeded.Empathy:Showunderstanding andcompassion forthe other person'sperspective. Reflect andsummarise:Repeat what youhave heard themsay todemonstrate yourunderstanding.

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologising: Offer a genuine apology if you have hurt or upset someone.
  2. Active Listening: Listen carefully to what the other person is saying without interrupting.
  3. Validating Feelings: Acknowledge the other person's feelings and perspective.
  4. Non-Verbal Communication: Pay attention to non-verbal cues, such as body language.
  5. Problem-Solving: Work together to find a solution to the conflict.
  6. Open body language: Position yourself openly, calmly, and acceptingly.
  7. Reflecting: Reflect on what you've learned from the conflict.
  8. Avoiding Blame: Avoid blaming the other person for the conflict.
  9. Compromise: Work together to find a solution that meets the needs of both parties.
  10. Mindfulness: Check in with yourself and how you are feeling.
  11. I-Statements: Express your feelings and needs using "I" statements (e.g., "I feel upset when...").
  12. Staying Calm: Keep your emotions in check during the conflict.
  13. Negotiation: Engage in a negotiation to find a mutually acceptable solution.
  14. Understanding Emotions: Identify and express your emotions during the conflict.
  15. Understanding Boundaries: Respect the other person's boundaries.
  16. Asking Questions: Ask clarifying questions to understand the other person's perspective.
  17. Taking a Break: Take a break from the conflict if emotions are running high.
  18. Assertive statements: Communicate your needs clearly and calmly.
  19. Seeing Different Perspectives: Consider the other person's point of view.
  20. Finding Common Ground: Identify areas of agreement to build upon.
  21. Using "I" Statements: Use "I" statements to express your feelings and needs.
  22. Seeking Help: Ask for help from a trusted adult or mediator if needed.
  23. Empathy: Show understanding and compassion for the other person's perspective.
  24. Reflect and summarise: Repeat what you have heard them say to demonstrate your understanding.