Customerhas morefree linesthan paidlinesAppreciatedcustomer'stime/effortCustomeron SprintMigrationaccountPort inrequestAccountauditFirst timecontactingT-ForceCustomerlooking toupgradedeviceCustomer'sbill is acreditC2 usageshown inmemosCustomersendsThumbsUp emojiCustomersays "lol"duringconversation99+ T-ForcecontactsCompletememobuildermemoProvidedneededdisclosuresFIX FlowRequired totroubleshootNetflixplanchanges20+ yearcustomerVEAshows anopen ticketin areaOOBresolutionneededCustomerasking forMDUunlockProbed onissue beforetroubleshootingCustomertypes inall capsUsedformscorrectlyAppleRetailpromotionisn't activeCustomerasks ifthere isan outageOfferedto callcustomerActivateaneSIMMentionsdevice oraccountbeinghackedProvidedSelfHelpCustomerasks for asurveySetup aPaymentArrangementUses TIMstotroubleshootHSIRebuiltrelationshipwith T-MobileIMEI unlockrequestshows onmultiplehandlesBillbreakdownprovidedPrepaidcustomerin anothercountryCompleterecapCustomerasks forInsiderDiscountAcknowledgedcustomer'sissueCustomerhas morefree linesthan paidlinesAppreciatedcustomer'stime/effortCustomeron SprintMigrationaccountPort inrequestAccountauditFirst timecontactingT-ForceCustomerlooking toupgradedeviceCustomer'sbill is acreditC2 usageshown inmemosCustomersendsThumbsUp emojiCustomersays "lol"duringconversation99+ T-ForcecontactsCompletememobuildermemoProvidedneededdisclosuresFIX FlowRequired totroubleshootNetflixplanchanges20+ yearcustomerVEAshows anopen ticketin areaOOBresolutionneededCustomerasking forMDUunlockProbed onissue beforetroubleshootingCustomertypes inall capsUsedformscorrectlyAppleRetailpromotionisn't activeCustomerasks ifthere isan outageOfferedto callcustomerActivateaneSIMMentionsdevice oraccountbeinghackedProvidedSelfHelpCustomerasks for asurveySetup aPaymentArrangementUses TIMstotroubleshootHSIRebuiltrelationshipwith T-MobileIMEI unlockrequestshows onmultiplehandlesBillbreakdownprovidedPrepaidcustomerin anothercountryCompleterecapCustomerasks forInsiderDiscountAcknowledgedcustomer'sissue

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has more free lines than paid lines
  2. Appreciated customer's time/effort
  3. Customer on Sprint Migration account
  4. Port in request
  5. Account audit
  6. First time contacting T-Force
  7. Customer looking to upgrade device
  8. Customer's bill is a credit
  9. C2 usage shown in memos
  10. Customer sends Thumbs Up emoji
  11. Customer says "lol" during conversation
  12. 99+ T-Force contacts
  13. Complete memo builder memo
  14. Provided needed disclosures
  15. FIX Flow Required to troubleshoot
  16. Netflix plan changes
  17. 20+ year customer
  18. VEA shows an open ticket in area
  19. OOB resolution needed
  20. Customer asking for MDU unlock
  21. Probed on issue before troubleshooting
  22. Customer types in all caps
  23. Used forms correctly
  24. Apple Retail promotion isn't active
  25. Customer asks if there is an outage
  26. Offered to call customer
  27. Activate an eSIM
  28. Mentions device or account being hacked
  29. Provided Self Help
  30. Customer asks for a survey
  31. Setup a Payment Arrangement
  32. Uses TIMs to troubleshoot HSI
  33. Rebuilt relationship with T-Mobile
  34. IMEI unlock request shows on multiple handles
  35. Bill breakdown provided
  36. Prepaid customer in another country
  37. Complete recap
  38. Customer asks for Insider Discount
  39. Acknowledged customer's issue