Appreciatedcustomer'stime/effortC2 usageshown inmemosRebuiltrelationshipwith T-MobileVEAshows anopen ticketin areaUses TIMstotroubleshootHSIIMEI unlockrequestshows onmultiplehandlesActivateaneSIM20+ yearcustomerBillbreakdownprovidedProvidedneededdisclosuresSetup aPaymentArrangementCustomerasks forInsiderDiscountProbed onissue beforetroubleshootingPort inrequestCustomersays "lol"duringconversationOOBresolutionneededCustomeron SprintMigrationaccountCustomerlooking toupgradedeviceAppleRetailpromotionisn't activeCustomerhas morefree linesthan paidlinesFIX FlowRequired totroubleshootCompletememobuildermemoAcknowledgedcustomer'sissueUsedformscorrectlyCustomer'sbill is acreditCustomertypes inall caps99+ T-ForcecontactsNetflixplanchangesMentionsdevice oraccountbeinghackedCustomerasks for asurveyProvidedSelfHelpCustomerasking forMDUunlockCustomerasks ifthere isan outageAccountauditFirst timecontactingT-ForcePrepaidcustomerin anothercountryOfferedto callcustomerCustomersendsThumbsUp emojiCompleterecapAppreciatedcustomer'stime/effortC2 usageshown inmemosRebuiltrelationshipwith T-MobileVEAshows anopen ticketin areaUses TIMstotroubleshootHSIIMEI unlockrequestshows onmultiplehandlesActivateaneSIM20+ yearcustomerBillbreakdownprovidedProvidedneededdisclosuresSetup aPaymentArrangementCustomerasks forInsiderDiscountProbed onissue beforetroubleshootingPort inrequestCustomersays "lol"duringconversationOOBresolutionneededCustomeron SprintMigrationaccountCustomerlooking toupgradedeviceAppleRetailpromotionisn't activeCustomerhas morefree linesthan paidlinesFIX FlowRequired totroubleshootCompletememobuildermemoAcknowledgedcustomer'sissueUsedformscorrectlyCustomer'sbill is acreditCustomertypes inall caps99+ T-ForcecontactsNetflixplanchangesMentionsdevice oraccountbeinghackedCustomerasks for asurveyProvidedSelfHelpCustomerasking forMDUunlockCustomerasks ifthere isan outageAccountauditFirst timecontactingT-ForcePrepaidcustomerin anothercountryOfferedto callcustomerCustomersendsThumbsUp emojiCompleterecap

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
  1. Appreciated customer's time/effort
  2. C2 usage shown in memos
  3. Rebuilt relationship with T-Mobile
  4. VEA shows an open ticket in area
  5. Uses TIMs to troubleshoot HSI
  6. IMEI unlock request shows on multiple handles
  7. Activate an eSIM
  8. 20+ year customer
  9. Bill breakdown provided
  10. Provided needed disclosures
  11. Setup a Payment Arrangement
  12. Customer asks for Insider Discount
  13. Probed on issue before troubleshooting
  14. Port in request
  15. Customer says "lol" during conversation
  16. OOB resolution needed
  17. Customer on Sprint Migration account
  18. Customer looking to upgrade device
  19. Apple Retail promotion isn't active
  20. Customer has more free lines than paid lines
  21. FIX Flow Required to troubleshoot
  22. Complete memo builder memo
  23. Acknowledged customer's issue
  24. Used forms correctly
  25. Customer's bill is a credit
  26. Customer types in all caps
  27. 99+ T-Force contacts
  28. Netflix plan changes
  29. Mentions device or account being hacked
  30. Customer asks for a survey
  31. Provided Self Help
  32. Customer asking for MDU unlock
  33. Customer asks if there is an outage
  34. Account audit
  35. First time contacting T-Force
  36. Prepaid customer in another country
  37. Offered to call customer
  38. Customer sends Thumbs Up emoji
  39. Complete recap