ProvidedSelfHelpVEAshows anopen ticketin areaCustomer'sbill is acreditCustomersendsThumbsUp emojiSetup aPaymentArrangementAppleRetailpromotionisn't active99+ T-ForcecontactsCustomerhas morefree linesthan paidlinesCustomerlooking toupgradedevicePort inrequestBillbreakdownprovidedProbed onissue beforetroubleshootingUses TIMstotroubleshootHSIAcknowledgedcustomer'sissueCustomerasks for asurveyFIX FlowRequired totroubleshootCompletememobuildermemoCustomerasks ifthere isan outageC2 usageshown inmemosActivateaneSIMFirst timecontactingT-ForceCustomeron SprintMigrationaccountProvidedneededdisclosuresOOBresolutionneededCustomersays "lol"duringconversationCustomertypes inall capsCustomerasks forInsiderDiscountMentionsdevice oraccountbeinghackedUsedformscorrectlyCompleterecapAppreciatedcustomer'stime/effortRebuiltrelationshipwith T-MobileNetflixplanchangesPrepaidcustomerin anothercountryIMEI unlockrequestshows onmultiplehandlesAccountauditCustomerasking forMDUunlock20+ yearcustomerOfferedto callcustomerProvidedSelfHelpVEAshows anopen ticketin areaCustomer'sbill is acreditCustomersendsThumbsUp emojiSetup aPaymentArrangementAppleRetailpromotionisn't active99+ T-ForcecontactsCustomerhas morefree linesthan paidlinesCustomerlooking toupgradedevicePort inrequestBillbreakdownprovidedProbed onissue beforetroubleshootingUses TIMstotroubleshootHSIAcknowledgedcustomer'sissueCustomerasks for asurveyFIX FlowRequired totroubleshootCompletememobuildermemoCustomerasks ifthere isan outageC2 usageshown inmemosActivateaneSIMFirst timecontactingT-ForceCustomeron SprintMigrationaccountProvidedneededdisclosuresOOBresolutionneededCustomersays "lol"duringconversationCustomertypes inall capsCustomerasks forInsiderDiscountMentionsdevice oraccountbeinghackedUsedformscorrectlyCompleterecapAppreciatedcustomer'stime/effortRebuiltrelationshipwith T-MobileNetflixplanchangesPrepaidcustomerin anothercountryIMEI unlockrequestshows onmultiplehandlesAccountauditCustomerasking forMDUunlock20+ yearcustomerOfferedto callcustomer

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided Self Help
  2. VEA shows an open ticket in area
  3. Customer's bill is a credit
  4. Customer sends Thumbs Up emoji
  5. Setup a Payment Arrangement
  6. Apple Retail promotion isn't active
  7. 99+ T-Force contacts
  8. Customer has more free lines than paid lines
  9. Customer looking to upgrade device
  10. Port in request
  11. Bill breakdown provided
  12. Probed on issue before troubleshooting
  13. Uses TIMs to troubleshoot HSI
  14. Acknowledged customer's issue
  15. Customer asks for a survey
  16. FIX Flow Required to troubleshoot
  17. Complete memo builder memo
  18. Customer asks if there is an outage
  19. C2 usage shown in memos
  20. Activate an eSIM
  21. First time contacting T-Force
  22. Customer on Sprint Migration account
  23. Provided needed disclosures
  24. OOB resolution needed
  25. Customer says "lol" during conversation
  26. Customer types in all caps
  27. Customer asks for Insider Discount
  28. Mentions device or account being hacked
  29. Used forms correctly
  30. Complete recap
  31. Appreciated customer's time/effort
  32. Rebuilt relationship with T-Mobile
  33. Netflix plan changes
  34. Prepaid customer in another country
  35. IMEI unlock request shows on multiple handles
  36. Account audit
  37. Customer asking for MDU unlock
  38. 20+ year customer
  39. Offered to call customer