BillbreakdownprovidedC2 usageshown inmemosCustomer'sbill is acreditCustomerasks forInsiderDiscountFIX FlowRequired totroubleshootAcknowledgedcustomer'sissueUses TIMstotroubleshootHSIMentionsdevice oraccountbeinghackedVEAshows anopen ticketin areaAppreciatedcustomer'stime/effortCompleterecapOOBresolutionneededPrepaidcustomerin anothercountryCustomersays "lol"duringconversation99+ T-ForcecontactsCustomertypes inall capsAppleRetailpromotionisn't activeCustomerasks ifthere isan outageCustomerasking forMDUunlockAccountauditActivateaneSIMCompletememobuildermemoCustomeron SprintMigrationaccountPort inrequestUsedformscorrectlyCustomerlooking toupgradedeviceProvidedneededdisclosuresIMEI unlockrequestshows onmultiplehandlesProvidedSelfHelpSetup aPaymentArrangementCustomerasks for asurveyNetflixplanchangesOfferedto callcustomerFirst timecontactingT-ForceCustomerhas morefree linesthan paidlines20+ yearcustomerRebuiltrelationshipwith T-MobileProbed onissue beforetroubleshootingCustomersendsThumbsUp emojiBillbreakdownprovidedC2 usageshown inmemosCustomer'sbill is acreditCustomerasks forInsiderDiscountFIX FlowRequired totroubleshootAcknowledgedcustomer'sissueUses TIMstotroubleshootHSIMentionsdevice oraccountbeinghackedVEAshows anopen ticketin areaAppreciatedcustomer'stime/effortCompleterecapOOBresolutionneededPrepaidcustomerin anothercountryCustomersays "lol"duringconversation99+ T-ForcecontactsCustomertypes inall capsAppleRetailpromotionisn't activeCustomerasks ifthere isan outageCustomerasking forMDUunlockAccountauditActivateaneSIMCompletememobuildermemoCustomeron SprintMigrationaccountPort inrequestUsedformscorrectlyCustomerlooking toupgradedeviceProvidedneededdisclosuresIMEI unlockrequestshows onmultiplehandlesProvidedSelfHelpSetup aPaymentArrangementCustomerasks for asurveyNetflixplanchangesOfferedto callcustomerFirst timecontactingT-ForceCustomerhas morefree linesthan paidlines20+ yearcustomerRebuiltrelationshipwith T-MobileProbed onissue beforetroubleshootingCustomersendsThumbsUp emoji

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bill breakdown provided
  2. C2 usage shown in memos
  3. Customer's bill is a credit
  4. Customer asks for Insider Discount
  5. FIX Flow Required to troubleshoot
  6. Acknowledged customer's issue
  7. Uses TIMs to troubleshoot HSI
  8. Mentions device or account being hacked
  9. VEA shows an open ticket in area
  10. Appreciated customer's time/effort
  11. Complete recap
  12. OOB resolution needed
  13. Prepaid customer in another country
  14. Customer says "lol" during conversation
  15. 99+ T-Force contacts
  16. Customer types in all caps
  17. Apple Retail promotion isn't active
  18. Customer asks if there is an outage
  19. Customer asking for MDU unlock
  20. Account audit
  21. Activate an eSIM
  22. Complete memo builder memo
  23. Customer on Sprint Migration account
  24. Port in request
  25. Used forms correctly
  26. Customer looking to upgrade device
  27. Provided needed disclosures
  28. IMEI unlock request shows on multiple handles
  29. Provided Self Help
  30. Setup a Payment Arrangement
  31. Customer asks for a survey
  32. Netflix plan changes
  33. Offered to call customer
  34. First time contacting T-Force
  35. Customer has more free lines than paid lines
  36. 20+ year customer
  37. Rebuilt relationship with T-Mobile
  38. Probed on issue before troubleshooting
  39. Customer sends Thumbs Up emoji