Customerasks forInsiderDiscountProvidedneededdisclosures20+ yearcustomerBillbreakdownprovidedAppreciatedcustomer'stime/effortCustomersays "lol"duringconversationFirst timecontactingT-ForceNetflixplanchangesRebuiltrelationshipwith T-MobileUses TIMstotroubleshootHSIAppleRetailpromotionisn't activeCustomerhas morefree linesthan paidlinesCompleterecapCustomerasks for asurveyFIX FlowRequired totroubleshootCustomertypes inall capsCustomerasking forMDUunlockCompletememobuildermemoMentionsdevice oraccountbeinghacked99+ T-ForcecontactsProbed onissue beforetroubleshootingCustomerasks ifthere isan outageVEAshows anopen ticketin areaCustomer'sbill is acreditActivateaneSIMOfferedto callcustomerCustomeron SprintMigrationaccountSetup aPaymentArrangementC2 usageshown inmemosPort inrequestOOBresolutionneededIMEI unlockrequestshows onmultiplehandlesCustomersendsThumbsUp emojiProvidedSelfHelpPrepaidcustomerin anothercountryUsedformscorrectlyAcknowledgedcustomer'sissueAccountauditCustomerlooking toupgradedeviceCustomerasks forInsiderDiscountProvidedneededdisclosures20+ yearcustomerBillbreakdownprovidedAppreciatedcustomer'stime/effortCustomersays "lol"duringconversationFirst timecontactingT-ForceNetflixplanchangesRebuiltrelationshipwith T-MobileUses TIMstotroubleshootHSIAppleRetailpromotionisn't activeCustomerhas morefree linesthan paidlinesCompleterecapCustomerasks for asurveyFIX FlowRequired totroubleshootCustomertypes inall capsCustomerasking forMDUunlockCompletememobuildermemoMentionsdevice oraccountbeinghacked99+ T-ForcecontactsProbed onissue beforetroubleshootingCustomerasks ifthere isan outageVEAshows anopen ticketin areaCustomer'sbill is acreditActivateaneSIMOfferedto callcustomerCustomeron SprintMigrationaccountSetup aPaymentArrangementC2 usageshown inmemosPort inrequestOOBresolutionneededIMEI unlockrequestshows onmultiplehandlesCustomersendsThumbsUp emojiProvidedSelfHelpPrepaidcustomerin anothercountryUsedformscorrectlyAcknowledgedcustomer'sissueAccountauditCustomerlooking toupgradedevice

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks for Insider Discount
  2. Provided needed disclosures
  3. 20+ year customer
  4. Bill breakdown provided
  5. Appreciated customer's time/effort
  6. Customer says "lol" during conversation
  7. First time contacting T-Force
  8. Netflix plan changes
  9. Rebuilt relationship with T-Mobile
  10. Uses TIMs to troubleshoot HSI
  11. Apple Retail promotion isn't active
  12. Customer has more free lines than paid lines
  13. Complete recap
  14. Customer asks for a survey
  15. FIX Flow Required to troubleshoot
  16. Customer types in all caps
  17. Customer asking for MDU unlock
  18. Complete memo builder memo
  19. Mentions device or account being hacked
  20. 99+ T-Force contacts
  21. Probed on issue before troubleshooting
  22. Customer asks if there is an outage
  23. VEA shows an open ticket in area
  24. Customer's bill is a credit
  25. Activate an eSIM
  26. Offered to call customer
  27. Customer on Sprint Migration account
  28. Setup a Payment Arrangement
  29. C2 usage shown in memos
  30. Port in request
  31. OOB resolution needed
  32. IMEI unlock request shows on multiple handles
  33. Customer sends Thumbs Up emoji
  34. Provided Self Help
  35. Prepaid customer in another country
  36. Used forms correctly
  37. Acknowledged customer's issue
  38. Account audit
  39. Customer looking to upgrade device