CustomersendsThumbsUp emojiCustomertypes inall capsOOBresolutionneededC2 usageshown inmemosRebuiltrelationshipwith T-MobileSetup aPaymentArrangementPort inrequestCustomerasks forInsiderDiscountUses TIMstotroubleshootHSICustomerhas morefree linesthan paidlinesProbed onissue beforetroubleshooting20+ yearcustomerBillbreakdownprovidedCustomerasks for asurveyPrepaidcustomerin anothercountry99+ T-ForcecontactsNetflixplanchangesAppreciatedcustomer'stime/effortMentionsdevice oraccountbeinghackedCustomer'sbill is acreditFIX FlowRequired totroubleshootOfferedto callcustomerProvidedSelfHelpAppleRetailpromotionisn't activeCompletememobuildermemoVEAshows anopen ticketin areaProvidedneededdisclosuresAccountauditCustomerasks ifthere isan outageIMEI unlockrequestshows onmultiplehandlesCustomerlooking toupgradedeviceFirst timecontactingT-ForceCompleterecapActivateaneSIMUsedformscorrectlyCustomersays "lol"duringconversationCustomeron SprintMigrationaccountAcknowledgedcustomer'sissueCustomerasking forMDUunlockCustomersendsThumbsUp emojiCustomertypes inall capsOOBresolutionneededC2 usageshown inmemosRebuiltrelationshipwith T-MobileSetup aPaymentArrangementPort inrequestCustomerasks forInsiderDiscountUses TIMstotroubleshootHSICustomerhas morefree linesthan paidlinesProbed onissue beforetroubleshooting20+ yearcustomerBillbreakdownprovidedCustomerasks for asurveyPrepaidcustomerin anothercountry99+ T-ForcecontactsNetflixplanchangesAppreciatedcustomer'stime/effortMentionsdevice oraccountbeinghackedCustomer'sbill is acreditFIX FlowRequired totroubleshootOfferedto callcustomerProvidedSelfHelpAppleRetailpromotionisn't activeCompletememobuildermemoVEAshows anopen ticketin areaProvidedneededdisclosuresAccountauditCustomerasks ifthere isan outageIMEI unlockrequestshows onmultiplehandlesCustomerlooking toupgradedeviceFirst timecontactingT-ForceCompleterecapActivateaneSIMUsedformscorrectlyCustomersays "lol"duringconversationCustomeron SprintMigrationaccountAcknowledgedcustomer'sissueCustomerasking forMDUunlock

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer sends Thumbs Up emoji
  2. Customer types in all caps
  3. OOB resolution needed
  4. C2 usage shown in memos
  5. Rebuilt relationship with T-Mobile
  6. Setup a Payment Arrangement
  7. Port in request
  8. Customer asks for Insider Discount
  9. Uses TIMs to troubleshoot HSI
  10. Customer has more free lines than paid lines
  11. Probed on issue before troubleshooting
  12. 20+ year customer
  13. Bill breakdown provided
  14. Customer asks for a survey
  15. Prepaid customer in another country
  16. 99+ T-Force contacts
  17. Netflix plan changes
  18. Appreciated customer's time/effort
  19. Mentions device or account being hacked
  20. Customer's bill is a credit
  21. FIX Flow Required to troubleshoot
  22. Offered to call customer
  23. Provided Self Help
  24. Apple Retail promotion isn't active
  25. Complete memo builder memo
  26. VEA shows an open ticket in area
  27. Provided needed disclosures
  28. Account audit
  29. Customer asks if there is an outage
  30. IMEI unlock request shows on multiple handles
  31. Customer looking to upgrade device
  32. First time contacting T-Force
  33. Complete recap
  34. Activate an eSIM
  35. Used forms correctly
  36. Customer says "lol" during conversation
  37. Customer on Sprint Migration account
  38. Acknowledged customer's issue
  39. Customer asking for MDU unlock