Customer'sbill is acreditCustomerlooking toupgradedevice20+ yearcustomerCustomersays "lol"duringconversationCustomersendsThumbsUp emojiOfferedto callcustomerAppleRetailpromotionisn't activeC2 usageshown inmemosFIX FlowRequired totroubleshootCompletememobuildermemoNetflixplanchangesAppreciatedcustomer'stime/effortCustomeron SprintMigrationaccountProvidedSelfHelpPrepaidcustomerin anothercountryUses TIMstotroubleshootHSIRebuiltrelationshipwith T-Mobile99+ T-ForcecontactsVEAshows anopen ticketin areaAcknowledgedcustomer'sissueCustomerasks forInsiderDiscountCustomerasks ifthere isan outageCustomerasking forMDUunlockAccountauditFirst timecontactingT-ForceOOBresolutionneededMentionsdevice oraccountbeinghackedIMEI unlockrequestshows onmultiplehandlesCustomertypes inall capsActivateaneSIMSetup aPaymentArrangementUsedformscorrectlyCustomerhas morefree linesthan paidlinesProbed onissue beforetroubleshootingPort inrequestBillbreakdownprovidedCompleterecapProvidedneededdisclosuresCustomerasks for asurveyCustomer'sbill is acreditCustomerlooking toupgradedevice20+ yearcustomerCustomersays "lol"duringconversationCustomersendsThumbsUp emojiOfferedto callcustomerAppleRetailpromotionisn't activeC2 usageshown inmemosFIX FlowRequired totroubleshootCompletememobuildermemoNetflixplanchangesAppreciatedcustomer'stime/effortCustomeron SprintMigrationaccountProvidedSelfHelpPrepaidcustomerin anothercountryUses TIMstotroubleshootHSIRebuiltrelationshipwith T-Mobile99+ T-ForcecontactsVEAshows anopen ticketin areaAcknowledgedcustomer'sissueCustomerasks forInsiderDiscountCustomerasks ifthere isan outageCustomerasking forMDUunlockAccountauditFirst timecontactingT-ForceOOBresolutionneededMentionsdevice oraccountbeinghackedIMEI unlockrequestshows onmultiplehandlesCustomertypes inall capsActivateaneSIMSetup aPaymentArrangementUsedformscorrectlyCustomerhas morefree linesthan paidlinesProbed onissue beforetroubleshootingPort inrequestBillbreakdownprovidedCompleterecapProvidedneededdisclosuresCustomerasks for asurvey

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer's bill is a credit
  2. Customer looking to upgrade device
  3. 20+ year customer
  4. Customer says "lol" during conversation
  5. Customer sends Thumbs Up emoji
  6. Offered to call customer
  7. Apple Retail promotion isn't active
  8. C2 usage shown in memos
  9. FIX Flow Required to troubleshoot
  10. Complete memo builder memo
  11. Netflix plan changes
  12. Appreciated customer's time/effort
  13. Customer on Sprint Migration account
  14. Provided Self Help
  15. Prepaid customer in another country
  16. Uses TIMs to troubleshoot HSI
  17. Rebuilt relationship with T-Mobile
  18. 99+ T-Force contacts
  19. VEA shows an open ticket in area
  20. Acknowledged customer's issue
  21. Customer asks for Insider Discount
  22. Customer asks if there is an outage
  23. Customer asking for MDU unlock
  24. Account audit
  25. First time contacting T-Force
  26. OOB resolution needed
  27. Mentions device or account being hacked
  28. IMEI unlock request shows on multiple handles
  29. Customer types in all caps
  30. Activate an eSIM
  31. Setup a Payment Arrangement
  32. Used forms correctly
  33. Customer has more free lines than paid lines
  34. Probed on issue before troubleshooting
  35. Port in request
  36. Bill breakdown provided
  37. Complete recap
  38. Provided needed disclosures
  39. Customer asks for a survey