Uses TIMstotroubleshootHSIAppreciatedcustomer'stime/effortCustomerasks ifthere isan outageBillbreakdownprovidedProvidedSelfHelpAppleRetailpromotionisn't activeCustomerasking forMDUunlockFIX FlowRequired totroubleshootC2 usageshown inmemosUsedformscorrectlyCompletememobuildermemoAccountauditIMEI unlockrequestshows onmultiplehandlesOOBresolutionneeded99+ T-ForcecontactsCustomerasks forInsiderDiscountCompleterecapVEAshows anopen ticketin areaPrepaidcustomerin anothercountry20+ yearcustomerProbed onissue beforetroubleshootingSetup aPaymentArrangementCustomerasks for asurveyOfferedto callcustomerFirst timecontactingT-ForceCustomersendsThumbsUp emojiProvidedneededdisclosuresCustomeron SprintMigrationaccountCustomer'sbill is acreditNetflixplanchangesCustomersays "lol"duringconversationActivateaneSIMCustomertypes inall capsCustomerhas morefree linesthan paidlinesMentionsdevice oraccountbeinghackedAcknowledgedcustomer'sissueRebuiltrelationshipwith T-MobilePort inrequestCustomerlooking toupgradedeviceUses TIMstotroubleshootHSIAppreciatedcustomer'stime/effortCustomerasks ifthere isan outageBillbreakdownprovidedProvidedSelfHelpAppleRetailpromotionisn't activeCustomerasking forMDUunlockFIX FlowRequired totroubleshootC2 usageshown inmemosUsedformscorrectlyCompletememobuildermemoAccountauditIMEI unlockrequestshows onmultiplehandlesOOBresolutionneeded99+ T-ForcecontactsCustomerasks forInsiderDiscountCompleterecapVEAshows anopen ticketin areaPrepaidcustomerin anothercountry20+ yearcustomerProbed onissue beforetroubleshootingSetup aPaymentArrangementCustomerasks for asurveyOfferedto callcustomerFirst timecontactingT-ForceCustomersendsThumbsUp emojiProvidedneededdisclosuresCustomeron SprintMigrationaccountCustomer'sbill is acreditNetflixplanchangesCustomersays "lol"duringconversationActivateaneSIMCustomertypes inall capsCustomerhas morefree linesthan paidlinesMentionsdevice oraccountbeinghackedAcknowledgedcustomer'sissueRebuiltrelationshipwith T-MobilePort inrequestCustomerlooking toupgradedevice

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uses TIMs to troubleshoot HSI
  2. Appreciated customer's time/effort
  3. Customer asks if there is an outage
  4. Bill breakdown provided
  5. Provided Self Help
  6. Apple Retail promotion isn't active
  7. Customer asking for MDU unlock
  8. FIX Flow Required to troubleshoot
  9. C2 usage shown in memos
  10. Used forms correctly
  11. Complete memo builder memo
  12. Account audit
  13. IMEI unlock request shows on multiple handles
  14. OOB resolution needed
  15. 99+ T-Force contacts
  16. Customer asks for Insider Discount
  17. Complete recap
  18. VEA shows an open ticket in area
  19. Prepaid customer in another country
  20. 20+ year customer
  21. Probed on issue before troubleshooting
  22. Setup a Payment Arrangement
  23. Customer asks for a survey
  24. Offered to call customer
  25. First time contacting T-Force
  26. Customer sends Thumbs Up emoji
  27. Provided needed disclosures
  28. Customer on Sprint Migration account
  29. Customer's bill is a credit
  30. Netflix plan changes
  31. Customer says "lol" during conversation
  32. Activate an eSIM
  33. Customer types in all caps
  34. Customer has more free lines than paid lines
  35. Mentions device or account being hacked
  36. Acknowledged customer's issue
  37. Rebuilt relationship with T-Mobile
  38. Port in request
  39. Customer looking to upgrade device