CompletememobuildermemoBillbreakdownprovidedNetflixplanchangesFirst timecontactingT-ForceCustomerhas morefree linesthan paidlinesC2 usageshown inmemosCustomerasks ifthere isan outageCustomerlooking toupgradedeviceCustomersendsThumbsUp emojiCustomersays "lol"duringconversation99+ T-ForcecontactsAcknowledgedcustomer'sissueIMEI unlockrequestshows onmultiplehandlesAppreciatedcustomer'stime/effortActivateaneSIMSetup aPaymentArrangementCustomerasks for asurveyCustomer'sbill is acreditOfferedto callcustomerVEAshows anopen ticketin areaUsedformscorrectlyMentionsdevice oraccountbeinghackedCustomeron SprintMigrationaccountOOBresolutionneededCustomerasks forInsiderDiscountUses TIMstotroubleshootHSIProbed onissue beforetroubleshooting20+ yearcustomerCustomertypes inall capsPort inrequestProvidedSelfHelpAccountauditAppleRetailpromotionisn't activeRebuiltrelationshipwith T-MobileProvidedneededdisclosuresCompleterecapFIX FlowRequired totroubleshootCustomerasking forMDUunlockPrepaidcustomerin anothercountryCompletememobuildermemoBillbreakdownprovidedNetflixplanchangesFirst timecontactingT-ForceCustomerhas morefree linesthan paidlinesC2 usageshown inmemosCustomerasks ifthere isan outageCustomerlooking toupgradedeviceCustomersendsThumbsUp emojiCustomersays "lol"duringconversation99+ T-ForcecontactsAcknowledgedcustomer'sissueIMEI unlockrequestshows onmultiplehandlesAppreciatedcustomer'stime/effortActivateaneSIMSetup aPaymentArrangementCustomerasks for asurveyCustomer'sbill is acreditOfferedto callcustomerVEAshows anopen ticketin areaUsedformscorrectlyMentionsdevice oraccountbeinghackedCustomeron SprintMigrationaccountOOBresolutionneededCustomerasks forInsiderDiscountUses TIMstotroubleshootHSIProbed onissue beforetroubleshooting20+ yearcustomerCustomertypes inall capsPort inrequestProvidedSelfHelpAccountauditAppleRetailpromotionisn't activeRebuiltrelationshipwith T-MobileProvidedneededdisclosuresCompleterecapFIX FlowRequired totroubleshootCustomerasking forMDUunlockPrepaidcustomerin anothercountry

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete memo builder memo
  2. Bill breakdown provided
  3. Netflix plan changes
  4. First time contacting T-Force
  5. Customer has more free lines than paid lines
  6. C2 usage shown in memos
  7. Customer asks if there is an outage
  8. Customer looking to upgrade device
  9. Customer sends Thumbs Up emoji
  10. Customer says "lol" during conversation
  11. 99+ T-Force contacts
  12. Acknowledged customer's issue
  13. IMEI unlock request shows on multiple handles
  14. Appreciated customer's time/effort
  15. Activate an eSIM
  16. Setup a Payment Arrangement
  17. Customer asks for a survey
  18. Customer's bill is a credit
  19. Offered to call customer
  20. VEA shows an open ticket in area
  21. Used forms correctly
  22. Mentions device or account being hacked
  23. Customer on Sprint Migration account
  24. OOB resolution needed
  25. Customer asks for Insider Discount
  26. Uses TIMs to troubleshoot HSI
  27. Probed on issue before troubleshooting
  28. 20+ year customer
  29. Customer types in all caps
  30. Port in request
  31. Provided Self Help
  32. Account audit
  33. Apple Retail promotion isn't active
  34. Rebuilt relationship with T-Mobile
  35. Provided needed disclosures
  36. Complete recap
  37. FIX Flow Required to troubleshoot
  38. Customer asking for MDU unlock
  39. Prepaid customer in another country