Customerhas morefree linesthan paidlinesCustomerasks for asurvey20+ yearcustomerSetup aPaymentArrangementFIX FlowRequired totroubleshootCustomerasking forMDUunlockOOBresolutionneeded99+ T-ForcecontactsOfferedto callcustomerPrepaidcustomerin anothercountryBillbreakdownprovidedAppreciatedcustomer'stime/effortAcknowledgedcustomer'sissueC2 usageshown inmemosAppleRetailpromotionisn't activeIMEI unlockrequestshows onmultiplehandlesRebuiltrelationshipwith T-MobileProvidedneededdisclosuresUses TIMstotroubleshootHSIProbed onissue beforetroubleshootingCompletememobuildermemoUsedformscorrectlyCustomerlooking toupgradedeviceCustomerasks ifthere isan outageCompleterecapFirst timecontactingT-ForceCustomersays "lol"duringconversationCustomertypes inall capsVEAshows anopen ticketin areaAccountauditProvidedSelfHelpCustomerasks forInsiderDiscountPort inrequestCustomeron SprintMigrationaccountMentionsdevice oraccountbeinghackedActivateaneSIMCustomer'sbill is acreditCustomersendsThumbsUp emojiNetflixplanchangesCustomerhas morefree linesthan paidlinesCustomerasks for asurvey20+ yearcustomerSetup aPaymentArrangementFIX FlowRequired totroubleshootCustomerasking forMDUunlockOOBresolutionneeded99+ T-ForcecontactsOfferedto callcustomerPrepaidcustomerin anothercountryBillbreakdownprovidedAppreciatedcustomer'stime/effortAcknowledgedcustomer'sissueC2 usageshown inmemosAppleRetailpromotionisn't activeIMEI unlockrequestshows onmultiplehandlesRebuiltrelationshipwith T-MobileProvidedneededdisclosuresUses TIMstotroubleshootHSIProbed onissue beforetroubleshootingCompletememobuildermemoUsedformscorrectlyCustomerlooking toupgradedeviceCustomerasks ifthere isan outageCompleterecapFirst timecontactingT-ForceCustomersays "lol"duringconversationCustomertypes inall capsVEAshows anopen ticketin areaAccountauditProvidedSelfHelpCustomerasks forInsiderDiscountPort inrequestCustomeron SprintMigrationaccountMentionsdevice oraccountbeinghackedActivateaneSIMCustomer'sbill is acreditCustomersendsThumbsUp emojiNetflixplanchanges

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has more free lines than paid lines
  2. Customer asks for a survey
  3. 20+ year customer
  4. Setup a Payment Arrangement
  5. FIX Flow Required to troubleshoot
  6. Customer asking for MDU unlock
  7. OOB resolution needed
  8. 99+ T-Force contacts
  9. Offered to call customer
  10. Prepaid customer in another country
  11. Bill breakdown provided
  12. Appreciated customer's time/effort
  13. Acknowledged customer's issue
  14. C2 usage shown in memos
  15. Apple Retail promotion isn't active
  16. IMEI unlock request shows on multiple handles
  17. Rebuilt relationship with T-Mobile
  18. Provided needed disclosures
  19. Uses TIMs to troubleshoot HSI
  20. Probed on issue before troubleshooting
  21. Complete memo builder memo
  22. Used forms correctly
  23. Customer looking to upgrade device
  24. Customer asks if there is an outage
  25. Complete recap
  26. First time contacting T-Force
  27. Customer says "lol" during conversation
  28. Customer types in all caps
  29. VEA shows an open ticket in area
  30. Account audit
  31. Provided Self Help
  32. Customer asks for Insider Discount
  33. Port in request
  34. Customer on Sprint Migration account
  35. Mentions device or account being hacked
  36. Activate an eSIM
  37. Customer's bill is a credit
  38. Customer sends Thumbs Up emoji
  39. Netflix plan changes