Customerhas morefree linesthan paidlinesRebuiltrelationshipwith T-MobilePort inrequestCustomersendsThumbsUp emojiOOBresolutionneededAppreciatedcustomer'stime/effortPrepaidcustomerin anothercountryCompleterecapAccountauditCustomeron SprintMigrationaccountCustomer'sbill is acreditUses TIMstotroubleshootHSICustomertypes inall capsCustomerasks for asurveyOfferedto callcustomerAcknowledgedcustomer'sissueAppleRetailpromotionisn't activeCustomerasks ifthere isan outageCustomerasks forInsiderDiscountVEAshows anopen ticketin areaCustomerasking forMDUunlockFIX FlowRequired totroubleshoot99+ T-ForcecontactsProbed onissue beforetroubleshootingIMEI unlockrequestshows onmultiplehandlesCompletememobuildermemoCustomerlooking toupgradedeviceFirst timecontactingT-ForceActivateaneSIMC2 usageshown inmemosCustomersays "lol"duringconversationProvidedneededdisclosuresMentionsdevice oraccountbeinghackedNetflixplanchangesSetup aPaymentArrangementUsedformscorrectlyProvidedSelfHelpBillbreakdownprovided20+ yearcustomerCustomerhas morefree linesthan paidlinesRebuiltrelationshipwith T-MobilePort inrequestCustomersendsThumbsUp emojiOOBresolutionneededAppreciatedcustomer'stime/effortPrepaidcustomerin anothercountryCompleterecapAccountauditCustomeron SprintMigrationaccountCustomer'sbill is acreditUses TIMstotroubleshootHSICustomertypes inall capsCustomerasks for asurveyOfferedto callcustomerAcknowledgedcustomer'sissueAppleRetailpromotionisn't activeCustomerasks ifthere isan outageCustomerasks forInsiderDiscountVEAshows anopen ticketin areaCustomerasking forMDUunlockFIX FlowRequired totroubleshoot99+ T-ForcecontactsProbed onissue beforetroubleshootingIMEI unlockrequestshows onmultiplehandlesCompletememobuildermemoCustomerlooking toupgradedeviceFirst timecontactingT-ForceActivateaneSIMC2 usageshown inmemosCustomersays "lol"duringconversationProvidedneededdisclosuresMentionsdevice oraccountbeinghackedNetflixplanchangesSetup aPaymentArrangementUsedformscorrectlyProvidedSelfHelpBillbreakdownprovided20+ yearcustomer

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has more free lines than paid lines
  2. Rebuilt relationship with T-Mobile
  3. Port in request
  4. Customer sends Thumbs Up emoji
  5. OOB resolution needed
  6. Appreciated customer's time/effort
  7. Prepaid customer in another country
  8. Complete recap
  9. Account audit
  10. Customer on Sprint Migration account
  11. Customer's bill is a credit
  12. Uses TIMs to troubleshoot HSI
  13. Customer types in all caps
  14. Customer asks for a survey
  15. Offered to call customer
  16. Acknowledged customer's issue
  17. Apple Retail promotion isn't active
  18. Customer asks if there is an outage
  19. Customer asks for Insider Discount
  20. VEA shows an open ticket in area
  21. Customer asking for MDU unlock
  22. FIX Flow Required to troubleshoot
  23. 99+ T-Force contacts
  24. Probed on issue before troubleshooting
  25. IMEI unlock request shows on multiple handles
  26. Complete memo builder memo
  27. Customer looking to upgrade device
  28. First time contacting T-Force
  29. Activate an eSIM
  30. C2 usage shown in memos
  31. Customer says "lol" during conversation
  32. Provided needed disclosures
  33. Mentions device or account being hacked
  34. Netflix plan changes
  35. Setup a Payment Arrangement
  36. Used forms correctly
  37. Provided Self Help
  38. Bill breakdown provided
  39. 20+ year customer