Customerhas morefree linesthan paidlinesProvidedneededdisclosuresActivateaneSIMBillbreakdownprovidedPrepaidcustomerin anothercountryUsedformscorrectlyPort inrequest99+ T-ForcecontactsOfferedto callcustomerCustomerlooking toupgradedeviceCustomeron SprintMigrationaccountAppreciatedcustomer'stime/effortAccountauditCustomersays "lol"duringconversationCustomerasks for asurveyMentionsdevice oraccountbeinghackedCustomertypes inall capsCustomerasking forMDUunlockVEAshows anopen ticketin areaUses TIMstotroubleshootHSIFIX FlowRequired totroubleshootNetflixplanchangesFirst timecontactingT-ForceCustomerasks forInsiderDiscountProbed onissue beforetroubleshootingOOBresolutionneededC2 usageshown inmemosCompleterecapSetup aPaymentArrangementCustomerasks ifthere isan outageAppleRetailpromotionisn't activeAcknowledgedcustomer'sissueCustomer'sbill is acreditCompletememobuildermemoIMEI unlockrequestshows onmultiplehandles20+ yearcustomerProvidedSelfHelpRebuiltrelationshipwith T-MobileCustomersendsThumbsUp emojiCustomerhas morefree linesthan paidlinesProvidedneededdisclosuresActivateaneSIMBillbreakdownprovidedPrepaidcustomerin anothercountryUsedformscorrectlyPort inrequest99+ T-ForcecontactsOfferedto callcustomerCustomerlooking toupgradedeviceCustomeron SprintMigrationaccountAppreciatedcustomer'stime/effortAccountauditCustomersays "lol"duringconversationCustomerasks for asurveyMentionsdevice oraccountbeinghackedCustomertypes inall capsCustomerasking forMDUunlockVEAshows anopen ticketin areaUses TIMstotroubleshootHSIFIX FlowRequired totroubleshootNetflixplanchangesFirst timecontactingT-ForceCustomerasks forInsiderDiscountProbed onissue beforetroubleshootingOOBresolutionneededC2 usageshown inmemosCompleterecapSetup aPaymentArrangementCustomerasks ifthere isan outageAppleRetailpromotionisn't activeAcknowledgedcustomer'sissueCustomer'sbill is acreditCompletememobuildermemoIMEI unlockrequestshows onmultiplehandles20+ yearcustomerProvidedSelfHelpRebuiltrelationshipwith T-MobileCustomersendsThumbsUp emoji

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has more free lines than paid lines
  2. Provided needed disclosures
  3. Activate an eSIM
  4. Bill breakdown provided
  5. Prepaid customer in another country
  6. Used forms correctly
  7. Port in request
  8. 99+ T-Force contacts
  9. Offered to call customer
  10. Customer looking to upgrade device
  11. Customer on Sprint Migration account
  12. Appreciated customer's time/effort
  13. Account audit
  14. Customer says "lol" during conversation
  15. Customer asks for a survey
  16. Mentions device or account being hacked
  17. Customer types in all caps
  18. Customer asking for MDU unlock
  19. VEA shows an open ticket in area
  20. Uses TIMs to troubleshoot HSI
  21. FIX Flow Required to troubleshoot
  22. Netflix plan changes
  23. First time contacting T-Force
  24. Customer asks for Insider Discount
  25. Probed on issue before troubleshooting
  26. OOB resolution needed
  27. C2 usage shown in memos
  28. Complete recap
  29. Setup a Payment Arrangement
  30. Customer asks if there is an outage
  31. Apple Retail promotion isn't active
  32. Acknowledged customer's issue
  33. Customer's bill is a credit
  34. Complete memo builder memo
  35. IMEI unlock request shows on multiple handles
  36. 20+ year customer
  37. Provided Self Help
  38. Rebuilt relationship with T-Mobile
  39. Customer sends Thumbs Up emoji