Rebuiltrelationshipwith T-MobileNetflixplanchangesPrepaidcustomerin anothercountryCustomerasks for asurveyCustomertypes inall capsMentionsdevice oraccountbeinghackedCustomerasks forInsiderDiscountProbed onissue beforetroubleshooting99+ T-ForcecontactsCustomerhas morefree linesthan paidlinesCompleterecapUsedformscorrectlyC2 usageshown inmemosUses TIMstotroubleshootHSIFIX FlowRequired totroubleshootAccountauditAcknowledgedcustomer'sissue20+ yearcustomerActivateaneSIMCustomerasking forMDUunlockCustomerasks ifthere isan outageOfferedto callcustomerProvidedneededdisclosuresCustomer'sbill is acreditProvidedSelfHelpCustomersendsThumbsUp emojiAppreciatedcustomer'stime/effortCompletememobuildermemoCustomeron SprintMigrationaccountBillbreakdownprovidedFirst timecontactingT-ForceCustomersays "lol"duringconversationOOBresolutionneededSetup aPaymentArrangementVEAshows anopen ticketin areaAppleRetailpromotionisn't activePort inrequestCustomerlooking toupgradedeviceIMEI unlockrequestshows onmultiplehandlesRebuiltrelationshipwith T-MobileNetflixplanchangesPrepaidcustomerin anothercountryCustomerasks for asurveyCustomertypes inall capsMentionsdevice oraccountbeinghackedCustomerasks forInsiderDiscountProbed onissue beforetroubleshooting99+ T-ForcecontactsCustomerhas morefree linesthan paidlinesCompleterecapUsedformscorrectlyC2 usageshown inmemosUses TIMstotroubleshootHSIFIX FlowRequired totroubleshootAccountauditAcknowledgedcustomer'sissue20+ yearcustomerActivateaneSIMCustomerasking forMDUunlockCustomerasks ifthere isan outageOfferedto callcustomerProvidedneededdisclosuresCustomer'sbill is acreditProvidedSelfHelpCustomersendsThumbsUp emojiAppreciatedcustomer'stime/effortCompletememobuildermemoCustomeron SprintMigrationaccountBillbreakdownprovidedFirst timecontactingT-ForceCustomersays "lol"duringconversationOOBresolutionneededSetup aPaymentArrangementVEAshows anopen ticketin areaAppleRetailpromotionisn't activePort inrequestCustomerlooking toupgradedeviceIMEI unlockrequestshows onmultiplehandles

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rebuilt relationship with T-Mobile
  2. Netflix plan changes
  3. Prepaid customer in another country
  4. Customer asks for a survey
  5. Customer types in all caps
  6. Mentions device or account being hacked
  7. Customer asks for Insider Discount
  8. Probed on issue before troubleshooting
  9. 99+ T-Force contacts
  10. Customer has more free lines than paid lines
  11. Complete recap
  12. Used forms correctly
  13. C2 usage shown in memos
  14. Uses TIMs to troubleshoot HSI
  15. FIX Flow Required to troubleshoot
  16. Account audit
  17. Acknowledged customer's issue
  18. 20+ year customer
  19. Activate an eSIM
  20. Customer asking for MDU unlock
  21. Customer asks if there is an outage
  22. Offered to call customer
  23. Provided needed disclosures
  24. Customer's bill is a credit
  25. Provided Self Help
  26. Customer sends Thumbs Up emoji
  27. Appreciated customer's time/effort
  28. Complete memo builder memo
  29. Customer on Sprint Migration account
  30. Bill breakdown provided
  31. First time contacting T-Force
  32. Customer says "lol" during conversation
  33. OOB resolution needed
  34. Setup a Payment Arrangement
  35. VEA shows an open ticket in area
  36. Apple Retail promotion isn't active
  37. Port in request
  38. Customer looking to upgrade device
  39. IMEI unlock request shows on multiple handles