Customerasks ifthere isan outageCustomerasking forMDUunlockAccountauditCustomeron SprintMigrationaccountCompleterecapProvidedSelfHelpBillbreakdownprovided20+ yearcustomerFirst timecontactingT-ForceNetflixplanchangesCustomersendsThumbsUp emojiCustomersays "lol"duringconversationUses TIMstotroubleshootHSIVEAshows anopen ticketin areaCustomerhas morefree linesthan paidlinesOfferedto callcustomerCustomer'sbill is acreditProbed onissue beforetroubleshootingCustomerasks for asurveyCustomerasks forInsiderDiscountOOBresolutionneededUsedformscorrectlyFIX FlowRequired totroubleshootPrepaidcustomerin anothercountryCustomerlooking toupgradedeviceAppreciatedcustomer'stime/effortCustomertypes inall capsC2 usageshown inmemosRebuiltrelationshipwith T-MobileSetup aPaymentArrangementCompletememobuildermemoMentionsdevice oraccountbeinghackedIMEI unlockrequestshows onmultiplehandlesAppleRetailpromotionisn't activePort inrequestProvidedneededdisclosures99+ T-ForcecontactsAcknowledgedcustomer'sissueActivateaneSIMCustomerasks ifthere isan outageCustomerasking forMDUunlockAccountauditCustomeron SprintMigrationaccountCompleterecapProvidedSelfHelpBillbreakdownprovided20+ yearcustomerFirst timecontactingT-ForceNetflixplanchangesCustomersendsThumbsUp emojiCustomersays "lol"duringconversationUses TIMstotroubleshootHSIVEAshows anopen ticketin areaCustomerhas morefree linesthan paidlinesOfferedto callcustomerCustomer'sbill is acreditProbed onissue beforetroubleshootingCustomerasks for asurveyCustomerasks forInsiderDiscountOOBresolutionneededUsedformscorrectlyFIX FlowRequired totroubleshootPrepaidcustomerin anothercountryCustomerlooking toupgradedeviceAppreciatedcustomer'stime/effortCustomertypes inall capsC2 usageshown inmemosRebuiltrelationshipwith T-MobileSetup aPaymentArrangementCompletememobuildermemoMentionsdevice oraccountbeinghackedIMEI unlockrequestshows onmultiplehandlesAppleRetailpromotionisn't activePort inrequestProvidedneededdisclosures99+ T-ForcecontactsAcknowledgedcustomer'sissueActivateaneSIM

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks if there is an outage
  2. Customer asking for MDU unlock
  3. Account audit
  4. Customer on Sprint Migration account
  5. Complete recap
  6. Provided Self Help
  7. Bill breakdown provided
  8. 20+ year customer
  9. First time contacting T-Force
  10. Netflix plan changes
  11. Customer sends Thumbs Up emoji
  12. Customer says "lol" during conversation
  13. Uses TIMs to troubleshoot HSI
  14. VEA shows an open ticket in area
  15. Customer has more free lines than paid lines
  16. Offered to call customer
  17. Customer's bill is a credit
  18. Probed on issue before troubleshooting
  19. Customer asks for a survey
  20. Customer asks for Insider Discount
  21. OOB resolution needed
  22. Used forms correctly
  23. FIX Flow Required to troubleshoot
  24. Prepaid customer in another country
  25. Customer looking to upgrade device
  26. Appreciated customer's time/effort
  27. Customer types in all caps
  28. C2 usage shown in memos
  29. Rebuilt relationship with T-Mobile
  30. Setup a Payment Arrangement
  31. Complete memo builder memo
  32. Mentions device or account being hacked
  33. IMEI unlock request shows on multiple handles
  34. Apple Retail promotion isn't active
  35. Port in request
  36. Provided needed disclosures
  37. 99+ T-Force contacts
  38. Acknowledged customer's issue
  39. Activate an eSIM