20+ yearcustomerCustomerhas morefree linesthan paidlinesUsedformscorrectlyProvidedSelfHelpAcknowledgedcustomer'sissueFIX FlowRequired totroubleshootRebuiltrelationshipwith T-MobileIMEI unlockrequestshows onmultiplehandlesActivateaneSIMMentionsdevice oraccountbeinghackedFirst timecontactingT-ForceCustomerasks forInsiderDiscountCustomerlooking toupgradedeviceCustomerasks ifthere isan outageC2 usageshown inmemosCustomertypes inall capsPort inrequestNetflixplanchangesCustomersays "lol"duringconversationCustomerasking forMDUunlockAppleRetailpromotionisn't activeOfferedto callcustomerCompletememobuildermemoPrepaidcustomerin anothercountryCustomerasks for asurveySetup aPaymentArrangementProvidedneededdisclosuresBillbreakdownprovidedUses TIMstotroubleshootHSIAccountauditAppreciatedcustomer'stime/effortVEAshows anopen ticketin areaProbed onissue beforetroubleshootingCompleterecapCustomersendsThumbsUp emojiCustomer'sbill is acredit99+ T-ForcecontactsCustomeron SprintMigrationaccountOOBresolutionneeded20+ yearcustomerCustomerhas morefree linesthan paidlinesUsedformscorrectlyProvidedSelfHelpAcknowledgedcustomer'sissueFIX FlowRequired totroubleshootRebuiltrelationshipwith T-MobileIMEI unlockrequestshows onmultiplehandlesActivateaneSIMMentionsdevice oraccountbeinghackedFirst timecontactingT-ForceCustomerasks forInsiderDiscountCustomerlooking toupgradedeviceCustomerasks ifthere isan outageC2 usageshown inmemosCustomertypes inall capsPort inrequestNetflixplanchangesCustomersays "lol"duringconversationCustomerasking forMDUunlockAppleRetailpromotionisn't activeOfferedto callcustomerCompletememobuildermemoPrepaidcustomerin anothercountryCustomerasks for asurveySetup aPaymentArrangementProvidedneededdisclosuresBillbreakdownprovidedUses TIMstotroubleshootHSIAccountauditAppreciatedcustomer'stime/effortVEAshows anopen ticketin areaProbed onissue beforetroubleshootingCompleterecapCustomersendsThumbsUp emojiCustomer'sbill is acredit99+ T-ForcecontactsCustomeron SprintMigrationaccountOOBresolutionneeded

Employee Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 20+ year customer
  2. Customer has more free lines than paid lines
  3. Used forms correctly
  4. Provided Self Help
  5. Acknowledged customer's issue
  6. FIX Flow Required to troubleshoot
  7. Rebuilt relationship with T-Mobile
  8. IMEI unlock request shows on multiple handles
  9. Activate an eSIM
  10. Mentions device or account being hacked
  11. First time contacting T-Force
  12. Customer asks for Insider Discount
  13. Customer looking to upgrade device
  14. Customer asks if there is an outage
  15. C2 usage shown in memos
  16. Customer types in all caps
  17. Port in request
  18. Netflix plan changes
  19. Customer says "lol" during conversation
  20. Customer asking for MDU unlock
  21. Apple Retail promotion isn't active
  22. Offered to call customer
  23. Complete memo builder memo
  24. Prepaid customer in another country
  25. Customer asks for a survey
  26. Setup a Payment Arrangement
  27. Provided needed disclosures
  28. Bill breakdown provided
  29. Uses TIMs to troubleshoot HSI
  30. Account audit
  31. Appreciated customer's time/effort
  32. VEA shows an open ticket in area
  33. Probed on issue before troubleshooting
  34. Complete recap
  35. Customer sends Thumbs Up emoji
  36. Customer's bill is a credit
  37. 99+ T-Force contacts
  38. Customer on Sprint Migration account
  39. OOB resolution needed