CustomerRetention99%4Referrals1 weekEach memberposts a roleplay once aweek on slackAC93%NPS90SPH2.0ALL MEMBERSHAVE THEIRVEHICLESWASHEDWEEKLY60RenewalsEachmemberwins anincentiveStarttime 8amReserviceRate 2%No cellphone usageon motive forthe entiremonth0 no showson route for3 days in arow for eachmember15% NPSresponserate35upgradesWeightedServicesPer Route16 all monthPick upsameday initialMotivescoreabove 85SP Bonusaverage15+weeklyCSATmonthlyaverage eachindividualaverages 4.8ServiceCustomerReferralsame dayAC96%No failedtruckinspectionInsideSales100%CustomerRetention99%4Referrals1 weekEach memberposts a roleplay once aweek on slackAC93%NPS90SPH2.0ALL MEMBERSHAVE THEIRVEHICLESWASHEDWEEKLY60RenewalsEachmemberwins anincentiveStarttime 8amReserviceRate 2%No cellphone usageon motive forthe entiremonth0 no showson route for3 days in arow for eachmember15% NPSresponserate35upgradesWeightedServicesPer Route16 all monthPick upsameday initialMotivescoreabove 85SP Bonusaverage15+weeklyCSATmonthlyaverage eachindividualaverages 4.8ServiceCustomerReferralsame dayAC96%No failedtruckinspectionInsideSales100%

HOUSTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Retention 99%
  2. 4 Referrals 1 week
  3. Each member posts a role play once a week on slack
  4. AC 93%
  5. NPS 90
  6. SPH 2.0
  7. ALL MEMBERS HAVE THEIR VEHICLES WASHED WEEKLY
  8. 60 Renewals
  9. Each member wins an incentive
  10. Start time 8 am
  11. Reservice Rate 2%
  12. No cell phone usage on motive for the entire month
  13. 0 no shows on route for 3 days in a row for each member
  14. 15% NPS response rate
  15. 35 upgrades
  16. Weighted Services Per Route 16 all month
  17. Pick up same day initial
  18. Motive score above 85
  19. SP Bonus average 15+ weekly
  20. CSAT monthly average each individual averages 4.8
  21. Service Customer Referral same day
  22. AC 96%
  23. No failed truck inspection
  24. Inside Sales 100%