CustomerRetention99%35upgradesSPH2.060RenewalsNo failedtruckinspectionEachmemberwins anincentiveWeightedServicesPer Route16 all month15% NPSresponserateNo cellphone usageon motive forthe entiremonthSP Bonusaverage15+weeklyMotivescoreabove 85ServiceCustomerReferralsame dayReserviceRate 2%Each memberposts a roleplay once aweek on slackALL MEMBERSHAVE THEIRVEHICLESWASHEDWEEKLYInsideSales100%NPS900 no showson route for3 days in arow for eachmember4Referrals1 weekStarttime 8amAC96%AC93%Pick upsameday initialCSATmonthlyaverage eachindividualaverages 4.8CustomerRetention99%35upgradesSPH2.060RenewalsNo failedtruckinspectionEachmemberwins anincentiveWeightedServicesPer Route16 all month15% NPSresponserateNo cellphone usageon motive forthe entiremonthSP Bonusaverage15+weeklyMotivescoreabove 85ServiceCustomerReferralsame dayReserviceRate 2%Each memberposts a roleplay once aweek on slackALL MEMBERSHAVE THEIRVEHICLESWASHEDWEEKLYInsideSales100%NPS900 no showson route for3 days in arow for eachmember4Referrals1 weekStarttime 8amAC96%AC93%Pick upsameday initialCSATmonthlyaverage eachindividualaverages 4.8

HOUSTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Retention 99%
  2. 35 upgrades
  3. SPH 2.0
  4. 60 Renewals
  5. No failed truck inspection
  6. Each member wins an incentive
  7. Weighted Services Per Route 16 all month
  8. 15% NPS response rate
  9. No cell phone usage on motive for the entire month
  10. SP Bonus average 15+ weekly
  11. Motive score above 85
  12. Service Customer Referral same day
  13. Reservice Rate 2%
  14. Each member posts a role play once a week on slack
  15. ALL MEMBERS HAVE THEIR VEHICLES WASHED WEEKLY
  16. Inside Sales 100%
  17. NPS 90
  18. 0 no shows on route for 3 days in a row for each member
  19. 4 Referrals 1 week
  20. Start time 8 am
  21. AC 96%
  22. AC 93%
  23. Pick up same day initial
  24. CSAT monthly average each individual averages 4.8