Gets puton hold bythe clientCan you seemy screenright now -on a normalcallThe solutionwas topublish theunpublishedpage.QuickQuestion- Itwas not aquickquestionClaimRequiredEditing onthe pre-launchURLHelpedout a teammate inslackSaid happyto help to 3clients onthe phone."My Teamaren'ttechnical"It was apermissionsissueReopens anold ticketrather thansending anew oneTook anagingstandupWhoBroke it?It was thereporter.Do youneed mycustomerID?UrgentnotUrgentDid amissedcallbackTakes 3Urgentsin a weekLoggeda newbugWants us toset up theirGoogleanalyticsaccountSameCustomerSameDaySubmitteda tip andtrickScreenshotstaken onphonecameraURL to thepage notincluded/knownEscalationRestored adeleted pageand savedthe dayPhonecall over30 minsHowto BuyIt was aninternalnetworkissue.Domainissues - itwas theirDNSGets puton hold bythe clientCan you seemy screenright now -on a normalcallThe solutionwas topublish theunpublishedpage.QuickQuestion- Itwas not aquickquestionClaimRequiredEditing onthe pre-launchURLHelpedout a teammate inslackSaid happyto help to 3clients onthe phone."My Teamaren'ttechnical"It was apermissionsissueReopens anold ticketrather thansending anew oneTook anagingstandupWhoBroke it?It was thereporter.Do youneed mycustomerID?UrgentnotUrgentDid amissedcallbackTakes 3Urgentsin a weekLoggeda newbugWants us toset up theirGoogleanalyticsaccountSameCustomerSameDaySubmitteda tip andtrickScreenshotstaken onphonecameraURL to thepage notincluded/knownEscalationRestored adeleted pageand savedthe dayPhonecall over30 minsHowto BuyIt was aninternalnetworkissue.Domainissues - itwas theirDNS

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Gets put on hold by the client
  2. Can you see my screen right now - on a normal call
  3. The solution was to publish the unpublished page.
  4. Quick Question- It was not a quick question
  5. Claim Required
  6. Editing on the pre-launch URL
  7. Helped out a team mate in slack
  8. Said happy to help to 3 clients on the phone.
  9. "My Team aren't technical"
  10. It was a permissions issue
  11. Reopens an old ticket rather than sending a new one
  12. Took an aging standup
  13. Who Broke it? It was the reporter.
  14. Do you need my customer ID?
  15. Urgent not Urgent
  16. Did a missed callback
  17. Takes 3 Urgents in a week
  18. Logged a new bug
  19. Wants us to set up their Google analytics account
  20. Same Customer Same Day
  21. Submitted a tip and trick
  22. Screenshots taken on phone camera
  23. URL to the page not included/known
  24. Escalation
  25. Restored a deleted page and saved the day
  26. Phone call over 30 mins
  27. How to Buy
  28. It was an internal network issue.
  29. Domain issues - it was their DNS