WhoBroke it?It was thereporter.Can you seemy screenright now -on a normalcallTakes 3Urgentsin a weekIt was apermissionsissueClaimRequiredRestored adeleted pageand savedthe dayPhonecall over30 minsScreenshotstaken onphonecameraSubmitteda tip andtrickEscalationURL to thepage notincluded/knownQuickQuestion- Itwas not aquickquestionTook anagingstandupLoggeda newbugWants us toset up theirGoogleanalyticsaccount"My Teamaren'ttechnical"Did amissedcallbackUrgentnotUrgentSaid happyto help to 3clients onthe phone.Reopens anold ticketrather thansending anew oneHelpedout a teammate inslackGets puton hold bythe clientEditing onthe pre-launchURLThe solutionwas topublish theunpublishedpage.SameCustomerSameDayIt was aninternalnetworkissue.Do youneed mycustomerID?Howto BuyDomainissues - itwas theirDNSWhoBroke it?It was thereporter.Can you seemy screenright now -on a normalcallTakes 3Urgentsin a weekIt was apermissionsissueClaimRequiredRestored adeleted pageand savedthe dayPhonecall over30 minsScreenshotstaken onphonecameraSubmitteda tip andtrickEscalationURL to thepage notincluded/knownQuickQuestion- Itwas not aquickquestionTook anagingstandupLoggeda newbugWants us toset up theirGoogleanalyticsaccount"My Teamaren'ttechnical"Did amissedcallbackUrgentnotUrgentSaid happyto help to 3clients onthe phone.Reopens anold ticketrather thansending anew oneHelpedout a teammate inslackGets puton hold bythe clientEditing onthe pre-launchURLThe solutionwas topublish theunpublishedpage.SameCustomerSameDayIt was aninternalnetworkissue.Do youneed mycustomerID?Howto BuyDomainissues - itwas theirDNS

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who Broke it? It was the reporter.
  2. Can you see my screen right now - on a normal call
  3. Takes 3 Urgents in a week
  4. It was a permissions issue
  5. Claim Required
  6. Restored a deleted page and saved the day
  7. Phone call over 30 mins
  8. Screenshots taken on phone camera
  9. Submitted a tip and trick
  10. Escalation
  11. URL to the page not included/known
  12. Quick Question- It was not a quick question
  13. Took an aging standup
  14. Logged a new bug
  15. Wants us to set up their Google analytics account
  16. "My Team aren't technical"
  17. Did a missed callback
  18. Urgent not Urgent
  19. Said happy to help to 3 clients on the phone.
  20. Reopens an old ticket rather than sending a new one
  21. Helped out a team mate in slack
  22. Gets put on hold by the client
  23. Editing on the pre-launch URL
  24. The solution was to publish the unpublished page.
  25. Same Customer Same Day
  26. It was an internal network issue.
  27. Do you need my customer ID?
  28. How to Buy
  29. Domain issues - it was their DNS