It was apermissionsissueCan you seemy screenright now -on a normalcallDo youneed mycustomerID?Loggeda newbugUrgentnotUrgentSubmitteda tip andtrickReopens anold ticketrather thansending anew oneSameCustomerSameDayHowto BuyWhoBroke it?It was thereporter.Gets puton hold bythe clientDomainissues - itwas theirDNSTook anagingstandupEditing onthe pre-launchURLSaid happyto help to 3clients onthe phone.Did amissedcallbackIt was aninternalnetworkissue.ClaimRequiredThe solutionwas topublish theunpublishedpage.Wants us toset up theirGoogleanalyticsaccountURL to thepage notincluded/knownScreenshotstaken onphonecameraQuickQuestion- Itwas not aquickquestionHelpedout a teammate inslackEscalation"My Teamaren'ttechnical"Takes 3Urgentsin a weekRestored adeleted pageand savedthe dayPhonecall over30 minsIt was apermissionsissueCan you seemy screenright now -on a normalcallDo youneed mycustomerID?Loggeda newbugUrgentnotUrgentSubmitteda tip andtrickReopens anold ticketrather thansending anew oneSameCustomerSameDayHowto BuyWhoBroke it?It was thereporter.Gets puton hold bythe clientDomainissues - itwas theirDNSTook anagingstandupEditing onthe pre-launchURLSaid happyto help to 3clients onthe phone.Did amissedcallbackIt was aninternalnetworkissue.ClaimRequiredThe solutionwas topublish theunpublishedpage.Wants us toset up theirGoogleanalyticsaccountURL to thepage notincluded/knownScreenshotstaken onphonecameraQuickQuestion- Itwas not aquickquestionHelpedout a teammate inslackEscalation"My Teamaren'ttechnical"Takes 3Urgentsin a weekRestored adeleted pageand savedthe dayPhonecall over30 mins

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It was a permissions issue
  2. Can you see my screen right now - on a normal call
  3. Do you need my customer ID?
  4. Logged a new bug
  5. Urgent not Urgent
  6. Submitted a tip and trick
  7. Reopens an old ticket rather than sending a new one
  8. Same Customer Same Day
  9. How to Buy
  10. Who Broke it? It was the reporter.
  11. Gets put on hold by the client
  12. Domain issues - it was their DNS
  13. Took an aging standup
  14. Editing on the pre-launch URL
  15. Said happy to help to 3 clients on the phone.
  16. Did a missed callback
  17. It was an internal network issue.
  18. Claim Required
  19. The solution was to publish the unpublished page.
  20. Wants us to set up their Google analytics account
  21. URL to the page not included/known
  22. Screenshots taken on phone camera
  23. Quick Question- It was not a quick question
  24. Helped out a team mate in slack
  25. Escalation
  26. "My Team aren't technical"
  27. Takes 3 Urgents in a week
  28. Restored a deleted page and saved the day
  29. Phone call over 30 mins