Ask acomplexQuestion.Answerswith"Yes"Providesasset tagfor themonitorIT Auraresolvesthe issue.Calls backfor samesolutionwithin sameday"I know Ishould opena ticket,but..."UserkeepsskippingMFA setupPrinterIssuesReads mystatus "Don'tdirect messageput in a ticket"Messages meanywayCan Youlogoff yourmachine?Shutdown"Do I haveto do thisall thetime?""VPN isntWorking!"User notconnected tointernetSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)URGENT!!!Doesn'trespond tophone ormessage"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"I have aQuick &/orSimpleQuestion"Do I haveto be onthe phonefor this?Has had anissue formonths, butnow its arushSecond monitornot working!(Cable is'ntplugged in allthe way)SolvedIssue byRebootingForgotPasswordaftervacation"I Havealwaysdone itthis way""I'm not acomputerperson!""I have to goto a meetingsoon.""How Longwill this take?""But MyCoWorkerHasAccess"Ask acomplexQuestion.Answerswith"Yes"Providesasset tagfor themonitorIT Auraresolvesthe issue.Calls backfor samesolutionwithin sameday"I know Ishould opena ticket,but..."UserkeepsskippingMFA setupPrinterIssuesReads mystatus "Don'tdirect messageput in a ticket"Messages meanywayCan Youlogoff yourmachine?Shutdown"Do I haveto do thisall thetime?""VPN isntWorking!"User notconnected tointernetSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)URGENT!!!Doesn'trespond tophone ormessage"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"I have aQuick &/orSimpleQuestion"Do I haveto be onthe phonefor this?Has had anissue formonths, butnow its arushSecond monitornot working!(Cable is'ntplugged in allthe way)SolvedIssue byRebootingForgotPasswordaftervacation"I Havealwaysdone itthis way""I'm not acomputerperson!""I have to goto a meetingsoon.""How Longwill this take?""But MyCoWorkerHasAccess"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a complex Question. Answers with"Yes"
  2. Provides asset tag for the monitor
  3. IT Aura resolves the issue.
  4. Calls back for same solution within same day
  5. "I know I should open a ticket, but..."
  6. User keeps skipping MFA setup
  7. Printer Issues
  8. Reads my status "Don't direct message put in a ticket" Messages me anyway
  9. Can You logoff your machine? Shutdown
  10. "Do I have to do this all the time?"
  11. "VPN isnt Working!" User not connected to internet
  12. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  13. URGENT!!! Doesn't respond to phone or message
  14. "Error Message stopping me from working!" One click solution. by pressing OK and it works
  15. "I have a Quick &/or Simple Question"
  16. Do I have to be on the phone for this?
  17. Has had an issue for months, but now its a rush
  18. Second monitor not working! (Cable is'nt plugged in all the way)
  19. Solved Issue by Rebooting
  20. Forgot Password after vacation
  21. "I Have always done it this way"
  22. "I'm not a computer person!"
  23. "I have to go to a meeting soon." "How Long will this take?"
  24. "But My CoWorker Has Access"