"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"VPN isntWorking!"User notconnected tointernetPrinterIssuesCalls backfor samesolutionwithin samedayUserkeepsskippingMFA setup"I know Ishould opena ticket,but..."SolvedIssue byRebooting"Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Second monitornot working!(Cable is'ntplugged in allthe way)"But MyCoWorkerHasAccess"Do I haveto be onthe phonefor this?"I'm not acomputerperson!"Providesasset tagfor themonitorHas had anissue formonths, butnow its arushReads mystatus "Don'tdirect messageput in a ticket"Messages meanywayForgotPasswordaftervacationURGENT!!!Doesn'trespond tophone ormessage"I have aQuick &/orSimpleQuestion""I Havealwaysdone itthis way"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Can Youlogoff yourmachine?ShutdownIT Auraresolvesthe issue."I have to goto a meetingsoon.""How Longwill this take?""Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"VPN isntWorking!"User notconnected tointernetPrinterIssuesCalls backfor samesolutionwithin samedayUserkeepsskippingMFA setup"I know Ishould opena ticket,but..."SolvedIssue byRebooting"Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Second monitornot working!(Cable is'ntplugged in allthe way)"But MyCoWorkerHasAccess"Do I haveto be onthe phonefor this?"I'm not acomputerperson!"Providesasset tagfor themonitorHas had anissue formonths, butnow its arushReads mystatus "Don'tdirect messageput in a ticket"Messages meanywayForgotPasswordaftervacationURGENT!!!Doesn'trespond tophone ormessage"I have aQuick &/orSimpleQuestion""I Havealwaysdone itthis way"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Can Youlogoff yourmachine?ShutdownIT Auraresolvesthe issue."I have to goto a meetingsoon.""How Longwill this take?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Error Message stopping me from working!" One click solution. by pressing OK and it works
  2. "VPN isnt Working!" User not connected to internet
  3. Printer Issues
  4. Calls back for same solution within same day
  5. User keeps skipping MFA setup
  6. "I know I should open a ticket, but..."
  7. Solved Issue by Rebooting
  8. "Do I have to do this all the time?"
  9. Ask a complex Question. Answers with"Yes"
  10. Second monitor not working! (Cable is'nt plugged in all the way)
  11. "But My CoWorker Has Access"
  12. Do I have to be on the phone for this?
  13. "I'm not a computer person!"
  14. Provides asset tag for the monitor
  15. Has had an issue for months, but now its a rush
  16. Reads my status "Don't direct message put in a ticket" Messages me anyway
  17. Forgot Password after vacation
  18. URGENT!!! Doesn't respond to phone or message
  19. "I have a Quick &/or Simple Question"
  20. "I Have always done it this way"
  21. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  22. Can You logoff your machine? Shutdown
  23. IT Aura resolves the issue.
  24. "I have to go to a meeting soon." "How Long will this take?"