Calls backfor samesolutionwithin samedayForgotPasswordaftervacation"Do I haveto do thisall thetime?"Providesasset tagfor themonitor"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"But MyCoWorkerHasAccess"URGENT!!!Doesn'trespond tophone ormessage"I have to goto a meetingsoon.""How Longwill this take?"PrinterIssuesReads mystatus "Don'tdirect messageput in a ticket"Messages meanyway"VPN isntWorking!"User notconnected tointernetHas had anissue formonths, butnow its arush"I have aQuick &/orSimpleQuestion""I know Ishould opena ticket,but..."Do I haveto be onthe phonefor this?Ask acomplexQuestion.Answerswith"Yes"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Second monitornot working!(Cable is'ntplugged in allthe way)"I Havealwaysdone itthis way"UserkeepsskippingMFA setup"I'm not acomputerperson!"SolvedIssue byRebootingCan Youlogoff yourmachine?ShutdownIT Auraresolvesthe issue.Calls backfor samesolutionwithin samedayForgotPasswordaftervacation"Do I haveto do thisall thetime?"Providesasset tagfor themonitor"Error Messagestopping me fromworking!"One click solution.by pressing OKand it works"But MyCoWorkerHasAccess"URGENT!!!Doesn'trespond tophone ormessage"I have to goto a meetingsoon.""How Longwill this take?"PrinterIssuesReads mystatus "Don'tdirect messageput in a ticket"Messages meanyway"VPN isntWorking!"User notconnected tointernetHas had anissue formonths, butnow its arush"I have aQuick &/orSimpleQuestion""I know Ishould opena ticket,but..."Do I haveto be onthe phonefor this?Ask acomplexQuestion.Answerswith"Yes"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Second monitornot working!(Cable is'ntplugged in allthe way)"I Havealwaysdone itthis way"UserkeepsskippingMFA setup"I'm not acomputerperson!"SolvedIssue byRebootingCan Youlogoff yourmachine?ShutdownIT Auraresolvesthe issue.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls back for same solution within same day
  2. Forgot Password after vacation
  3. "Do I have to do this all the time?"
  4. Provides asset tag for the monitor
  5. "Error Message stopping me from working!" One click solution. by pressing OK and it works
  6. "But My CoWorker Has Access"
  7. URGENT!!! Doesn't respond to phone or message
  8. "I have to go to a meeting soon." "How Long will this take?"
  9. Printer Issues
  10. Reads my status "Don't direct message put in a ticket" Messages me anyway
  11. "VPN isnt Working!" User not connected to internet
  12. Has had an issue for months, but now its a rush
  13. "I have a Quick &/or Simple Question"
  14. "I know I should open a ticket, but..."
  15. Do I have to be on the phone for this?
  16. Ask a complex Question. Answers with"Yes"
  17. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  18. Second monitor not working! (Cable is'nt plugged in all the way)
  19. "I Have always done it this way"
  20. User keeps skipping MFA setup
  21. "I'm not a computer person!"
  22. Solved Issue by Rebooting
  23. Can You logoff your machine? Shutdown
  24. IT Aura resolves the issue.