"I have aQuick &/orSimpleQuestion"Reads mystatus "Don'tdirect messageput in a ticket"Messages meanywayForgotPasswordaftervacation"I know Ishould opena ticket,but..."Can Youlogoff yourmachine?ShutdownSolvedIssue byRebootingDo I haveto be onthe phonefor this?"But MyCoWorkerHasAccess"IT Auraresolvesthe issue.Has had anissue formonths, butnow its arush"VPN isntWorking!"User notconnected tointernet"I Havealwaysdone itthis way"PrinterIssuesAsk acomplexQuestion.Answerswith"Yes"URGENT!!!Doesn'trespond tophone ormessageSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have to goto a meetingsoon.""How Longwill this take?"Calls backfor samesolutionwithin samedaySecond monitornot working!(Cable is'ntplugged in allthe way)"Error Messagestopping me fromworking!"One click solution.by pressing OKand it worksProvidesasset tagfor themonitor"Do I haveto do thisall thetime?""I'm not acomputerperson!"UserkeepsskippingMFA setup"I have aQuick &/orSimpleQuestion"Reads mystatus "Don'tdirect messageput in a ticket"Messages meanywayForgotPasswordaftervacation"I know Ishould opena ticket,but..."Can Youlogoff yourmachine?ShutdownSolvedIssue byRebootingDo I haveto be onthe phonefor this?"But MyCoWorkerHasAccess"IT Auraresolvesthe issue.Has had anissue formonths, butnow its arush"VPN isntWorking!"User notconnected tointernet"I Havealwaysdone itthis way"PrinterIssuesAsk acomplexQuestion.Answerswith"Yes"URGENT!!!Doesn'trespond tophone ormessageSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I have to goto a meetingsoon.""How Longwill this take?"Calls backfor samesolutionwithin samedaySecond monitornot working!(Cable is'ntplugged in allthe way)"Error Messagestopping me fromworking!"One click solution.by pressing OKand it worksProvidesasset tagfor themonitor"Do I haveto do thisall thetime?""I'm not acomputerperson!"UserkeepsskippingMFA setup

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "I have a Quick &/or Simple Question"
  2. Reads my status "Don't direct message put in a ticket" Messages me anyway
  3. Forgot Password after vacation
  4. "I know I should open a ticket, but..."
  5. Can You logoff your machine? Shutdown
  6. Solved Issue by Rebooting
  7. Do I have to be on the phone for this?
  8. "But My CoWorker Has Access"
  9. IT Aura resolves the issue.
  10. Has had an issue for months, but now its a rush
  11. "VPN isnt Working!" User not connected to internet
  12. "I Have always done it this way"
  13. Printer Issues
  14. Ask a complex Question. Answers with"Yes"
  15. URGENT!!! Doesn't respond to phone or message
  16. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  17. "I have to go to a meeting soon." "How Long will this take?"
  18. Calls back for same solution within same day
  19. Second monitor not working! (Cable is'nt plugged in all the way)
  20. "Error Message stopping me from working!" One click solution. by pressing OK and it works
  21. Provides asset tag for the monitor
  22. "Do I have to do this all the time?"
  23. "I'm not a computer person!"
  24. User keeps skipping MFA setup