calls inon abirthdaymemberhas verbalpasswordMemberasks how theweather iswhere weareMemberasks aboutcontactlesscardAssistmemberin deletingpaymentMemberasks forroutingnumberYou getcalled thewrongnameOrdered adebit/creditcardSolved aDB issue(no help)Memberwants tocompleteStopPaymentMember hasquestion onrewardpointsMemberinquiresaboutreleasingcheck holdMember isconcernedabout feesMemberwants toorderchecksAssistmemberin deletingpayeeMake apaymenton a loanMemberasks whatbranchyou are inCustomercalls in totransferfundsAssistmember inupdatingpayeeEnrollmemberin DigitalBankingMake aprinciplepaymenton a loanMemberrequestsPINchangeEnterinternationaltravel noteGetKudosfrom amemberMembercalls in tounblock adebit/creditcardMembersays, "I don'thave it onme" (CC,ID,ACC #)Customerasks to bedirected tospecificbranchopen anew shareduring acallMemberasks tospeak tosupervisorMemberwas aDPSMemberyou geta silentcallMembercalls in ontheirbirthdayDe-escalate amemberYou hear ananimal orchild inbackgroundcalls inon abirthdaymemberhas verbalpasswordMemberasks how theweather iswhere weareMemberasks aboutcontactlesscardAssistmemberin deletingpaymentMemberasks forroutingnumberYou getcalled thewrongnameOrdered adebit/creditcardSolved aDB issue(no help)Memberwants tocompleteStopPaymentMember hasquestion onrewardpointsMemberinquiresaboutreleasingcheck holdMember isconcernedabout feesMemberwants toorderchecksAssistmemberin deletingpayeeMake apaymenton a loanMemberasks whatbranchyou are inCustomercalls in totransferfundsAssistmember inupdatingpayeeEnrollmemberin DigitalBankingMake aprinciplepaymenton a loanMemberrequestsPINchangeEnterinternationaltravel noteGetKudosfrom amemberMembercalls in tounblock adebit/creditcardMembersays, "I don'thave it onme" (CC,ID,ACC #)Customerasks to bedirected tospecificbranchopen anew shareduring acallMemberasks tospeak tosupervisorMemberwas aDPSMemberyou geta silentcallMembercalls in ontheirbirthdayDe-escalate amemberYou hear ananimal orchild inbackground

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. calls in on a birthday
  2. member has verbal password
  3. Member asks how the weather is where we are
  4. Member asks about contactless card
  5. Assist member in deleting payment
  6. Member asks for routing number
  7. You get called the wrong name
  8. Ordered a debit/credit card
  9. Solved a DB issue (no help)
  10. Member wants to complete Stop Payment
  11. Member has question on reward points
  12. Member inquires about releasing check hold
  13. Member is concerned about fees
  14. Member wants to order checks
  15. Assist member in deleting payee
  16. Make a payment on a loan
  17. Member asks what branch you are in
  18. Customer calls in to transfer funds
  19. Assist member in updating payee
  20. Enroll member in Digital Banking
  21. Make a principle payment on a loan
  22. Member requests PIN change
  23. Enter international travel note
  24. Get Kudos from a member
  25. Member calls in to unblock a debit/credit card
  26. Member says, "I don't have it on me" (CC,ID, ACC #)
  27. Customer asks to be directed to specific branch
  28. open a new share during a call
  29. Member asks to speak to supervisor
  30. Member was a DPS Member
  31. you get a silent call
  32. Member calls in on their birthday
  33. De-escalate a member
  34. You hear an animal or child in background