Solved aDB issue(no help)you geta silentcallYou getcalled thewrongnameMemberwants tocompleteStopPaymentMemberasks how theweather iswhere weareMake apaymenton a loanCustomercalls in totransferfundsMemberinquiresaboutreleasingcheck holdAssistmemberin deletingpayeeMemberasks tospeak tosupervisorDe-escalate amembercalls inon abirthdayMemberwants toorderchecksmemberhas verbalpasswordMemberasks whatbranchyou are inOrdered adebit/creditcardAssistmemberin deletingpaymentMember isconcernedabout feesMake aprinciplepaymenton a loanMemberwas aDPSMemberopen anew shareduring acallMemberrequestsPINchangeEnrollmemberin DigitalBankingMembercalls in ontheirbirthdayMembercalls in tounblock adebit/creditcardMembersays, "I don'thave it onme" (CC,ID,ACC #)Member hasquestion onrewardpointsMemberasks forroutingnumberCustomerasks to bedirected tospecificbranchGetKudosfrom amemberMemberasks aboutcontactlesscardYou hear ananimal orchild inbackgroundAssistmember inupdatingpayeeEnterinternationaltravel noteSolved aDB issue(no help)you geta silentcallYou getcalled thewrongnameMemberwants tocompleteStopPaymentMemberasks how theweather iswhere weareMake apaymenton a loanCustomercalls in totransferfundsMemberinquiresaboutreleasingcheck holdAssistmemberin deletingpayeeMemberasks tospeak tosupervisorDe-escalate amembercalls inon abirthdayMemberwants toorderchecksmemberhas verbalpasswordMemberasks whatbranchyou are inOrdered adebit/creditcardAssistmemberin deletingpaymentMember isconcernedabout feesMake aprinciplepaymenton a loanMemberwas aDPSMemberopen anew shareduring acallMemberrequestsPINchangeEnrollmemberin DigitalBankingMembercalls in ontheirbirthdayMembercalls in tounblock adebit/creditcardMembersays, "I don'thave it onme" (CC,ID,ACC #)Member hasquestion onrewardpointsMemberasks forroutingnumberCustomerasks to bedirected tospecificbranchGetKudosfrom amemberMemberasks aboutcontactlesscardYou hear ananimal orchild inbackgroundAssistmember inupdatingpayeeEnterinternationaltravel note

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solved a DB issue (no help)
  2. you get a silent call
  3. You get called the wrong name
  4. Member wants to complete Stop Payment
  5. Member asks how the weather is where we are
  6. Make a payment on a loan
  7. Customer calls in to transfer funds
  8. Member inquires about releasing check hold
  9. Assist member in deleting payee
  10. Member asks to speak to supervisor
  11. De-escalate a member
  12. calls in on a birthday
  13. Member wants to order checks
  14. member has verbal password
  15. Member asks what branch you are in
  16. Ordered a debit/credit card
  17. Assist member in deleting payment
  18. Member is concerned about fees
  19. Make a principle payment on a loan
  20. Member was a DPS Member
  21. open a new share during a call
  22. Member requests PIN change
  23. Enroll member in Digital Banking
  24. Member calls in on their birthday
  25. Member calls in to unblock a debit/credit card
  26. Member says, "I don't have it on me" (CC,ID, ACC #)
  27. Member has question on reward points
  28. Member asks for routing number
  29. Customer asks to be directed to specific branch
  30. Get Kudos from a member
  31. Member asks about contactless card
  32. You hear an animal or child in background
  33. Assist member in updating payee
  34. Enter international travel note