Assistmemberin deletingpayeeMemberasks tospeak tosupervisorCustomerasks to bedirected tospecificbranchMake apaymenton a loanEnterinternationaltravel noteMemberwants toorderchecksMemberwas aDPSMemberAssistmember inupdatingpayeeMemberinquiresaboutreleasingcheck holdMembercalls in ontheirbirthdaycalls inon abirthdayMake aprinciplepaymenton a loanMemberasks how theweather iswhere weareMemberasks aboutcontactlesscardMembercalls in tounblock adebit/creditcardCustomercalls in totransferfundsMember isconcernedabout feesOrdered adebit/creditcardGetKudosfrom amemberMemberasks forroutingnumberMemberwants tocompleteStopPaymentYou hear ananimal orchild inbackgroundYou getcalled thewrongnameopen anew shareduring acallEnrollmemberin DigitalBankingSolved aDB issue(no help)De-escalate amemberMembersays, "I don'thave it onme" (CC,ID,ACC #)you geta silentcallMember hasquestion onrewardpointsmemberhas verbalpasswordMemberasks whatbranchyou are inAssistmemberin deletingpaymentMemberrequestsPINchangeAssistmemberin deletingpayeeMemberasks tospeak tosupervisorCustomerasks to bedirected tospecificbranchMake apaymenton a loanEnterinternationaltravel noteMemberwants toorderchecksMemberwas aDPSMemberAssistmember inupdatingpayeeMemberinquiresaboutreleasingcheck holdMembercalls in ontheirbirthdaycalls inon abirthdayMake aprinciplepaymenton a loanMemberasks how theweather iswhere weareMemberasks aboutcontactlesscardMembercalls in tounblock adebit/creditcardCustomercalls in totransferfundsMember isconcernedabout feesOrdered adebit/creditcardGetKudosfrom amemberMemberasks forroutingnumberMemberwants tocompleteStopPaymentYou hear ananimal orchild inbackgroundYou getcalled thewrongnameopen anew shareduring acallEnrollmemberin DigitalBankingSolved aDB issue(no help)De-escalate amemberMembersays, "I don'thave it onme" (CC,ID,ACC #)you geta silentcallMember hasquestion onrewardpointsmemberhas verbalpasswordMemberasks whatbranchyou are inAssistmemberin deletingpaymentMemberrequestsPINchange

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist member in deleting payee
  2. Member asks to speak to supervisor
  3. Customer asks to be directed to specific branch
  4. Make a payment on a loan
  5. Enter international travel note
  6. Member wants to order checks
  7. Member was a DPS Member
  8. Assist member in updating payee
  9. Member inquires about releasing check hold
  10. Member calls in on their birthday
  11. calls in on a birthday
  12. Make a principle payment on a loan
  13. Member asks how the weather is where we are
  14. Member asks about contactless card
  15. Member calls in to unblock a debit/credit card
  16. Customer calls in to transfer funds
  17. Member is concerned about fees
  18. Ordered a debit/credit card
  19. Get Kudos from a member
  20. Member asks for routing number
  21. Member wants to complete Stop Payment
  22. You hear an animal or child in background
  23. You get called the wrong name
  24. open a new share during a call
  25. Enroll member in Digital Banking
  26. Solved a DB issue (no help)
  27. De-escalate a member
  28. Member says, "I don't have it on me" (CC,ID, ACC #)
  29. you get a silent call
  30. Member has question on reward points
  31. member has verbal password
  32. Member asks what branch you are in
  33. Assist member in deleting payment
  34. Member requests PIN change