Solved aDB issue(no help)Memberwants tocompleteStopPaymentMemberasks how theweather iswhere weareDe-escalate amemberGetKudosfrom amembercalls inon abirthdayCustomercalls in totransferfundsopen anew shareduring acallYou hear ananimal orchild inbackgroundEnrollmemberin DigitalBankingOrdered adebit/creditcardMemberinquiresaboutreleasingcheck holdMemberasks aboutcontactlesscardyou geta silentcallMemberasks forroutingnumberMake apaymenton a loanAssistmemberin deletingpayeeMake aprinciplepaymenton a loanAssistmember inupdatingpayeeMemberwants toorderchecksMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks whatbranchyou are inMemberwas aDPSMemberMemberasks tospeak tosupervisorYou getcalled thewrongnameMembercalls in ontheirbirthdayEnterinternationaltravel noteCustomerasks to bedirected tospecificbranchMemberrequestsPINchangememberhas verbalpasswordAssistmemberin deletingpaymentMember isconcernedabout feesMembercalls in tounblock adebit/creditcardMember hasquestion onrewardpointsSolved aDB issue(no help)Memberwants tocompleteStopPaymentMemberasks how theweather iswhere weareDe-escalate amemberGetKudosfrom amembercalls inon abirthdayCustomercalls in totransferfundsopen anew shareduring acallYou hear ananimal orchild inbackgroundEnrollmemberin DigitalBankingOrdered adebit/creditcardMemberinquiresaboutreleasingcheck holdMemberasks aboutcontactlesscardyou geta silentcallMemberasks forroutingnumberMake apaymenton a loanAssistmemberin deletingpayeeMake aprinciplepaymenton a loanAssistmember inupdatingpayeeMemberwants toorderchecksMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks whatbranchyou are inMemberwas aDPSMemberMemberasks tospeak tosupervisorYou getcalled thewrongnameMembercalls in ontheirbirthdayEnterinternationaltravel noteCustomerasks to bedirected tospecificbranchMemberrequestsPINchangememberhas verbalpasswordAssistmemberin deletingpaymentMember isconcernedabout feesMembercalls in tounblock adebit/creditcardMember hasquestion onrewardpoints

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solved a DB issue (no help)
  2. Member wants to complete Stop Payment
  3. Member asks how the weather is where we are
  4. De-escalate a member
  5. Get Kudos from a member
  6. calls in on a birthday
  7. Customer calls in to transfer funds
  8. open a new share during a call
  9. You hear an animal or child in background
  10. Enroll member in Digital Banking
  11. Ordered a debit/credit card
  12. Member inquires about releasing check hold
  13. Member asks about contactless card
  14. you get a silent call
  15. Member asks for routing number
  16. Make a payment on a loan
  17. Assist member in deleting payee
  18. Make a principle payment on a loan
  19. Assist member in updating payee
  20. Member wants to order checks
  21. Member says, "I don't have it on me" (CC,ID, ACC #)
  22. Member asks what branch you are in
  23. Member was a DPS Member
  24. Member asks to speak to supervisor
  25. You get called the wrong name
  26. Member calls in on their birthday
  27. Enter international travel note
  28. Customer asks to be directed to specific branch
  29. Member requests PIN change
  30. member has verbal password
  31. Assist member in deleting payment
  32. Member is concerned about fees
  33. Member calls in to unblock a debit/credit card
  34. Member has question on reward points