open anew shareduring acallMembercalls in tounblock adebit/creditcardMemberasks whatbranchyou are inMembersays, "I don'thave it onme" (CC,ID,ACC #)Assistmember inupdatingpayeeMemberasks forroutingnumberMember hasquestion onrewardpointscalls inon abirthdayYou hear ananimal orchild inbackgroundMemberrequestsPINchangeMemberasks aboutcontactlesscardMake apaymenton a loanMemberwas aDPSMemberMember isconcernedabout feesYou getcalled thewrongnameEnrollmemberin DigitalBankingDe-escalate amemberOrdered adebit/creditcardMemberasks how theweather iswhere weareMembercalls in ontheirbirthdayGetKudosfrom amemberCustomerasks to bedirected tospecificbranchSolved aDB issue(no help)Customercalls in totransferfundsMemberwants toorderchecksMemberasks tospeak tosupervisorMemberinquiresaboutreleasingcheck holdAssistmemberin deletingpayeeEnterinternationaltravel noteAssistmemberin deletingpaymentMemberwants tocompleteStopPaymentMake aprinciplepaymenton a loanmemberhas verbalpasswordyou geta silentcallopen anew shareduring acallMembercalls in tounblock adebit/creditcardMemberasks whatbranchyou are inMembersays, "I don'thave it onme" (CC,ID,ACC #)Assistmember inupdatingpayeeMemberasks forroutingnumberMember hasquestion onrewardpointscalls inon abirthdayYou hear ananimal orchild inbackgroundMemberrequestsPINchangeMemberasks aboutcontactlesscardMake apaymenton a loanMemberwas aDPSMemberMember isconcernedabout feesYou getcalled thewrongnameEnrollmemberin DigitalBankingDe-escalate amemberOrdered adebit/creditcardMemberasks how theweather iswhere weareMembercalls in ontheirbirthdayGetKudosfrom amemberCustomerasks to bedirected tospecificbranchSolved aDB issue(no help)Customercalls in totransferfundsMemberwants toorderchecksMemberasks tospeak tosupervisorMemberinquiresaboutreleasingcheck holdAssistmemberin deletingpayeeEnterinternationaltravel noteAssistmemberin deletingpaymentMemberwants tocompleteStopPaymentMake aprinciplepaymenton a loanmemberhas verbalpasswordyou geta silentcall

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. open a new share during a call
  2. Member calls in to unblock a debit/credit card
  3. Member asks what branch you are in
  4. Member says, "I don't have it on me" (CC,ID, ACC #)
  5. Assist member in updating payee
  6. Member asks for routing number
  7. Member has question on reward points
  8. calls in on a birthday
  9. You hear an animal or child in background
  10. Member requests PIN change
  11. Member asks about contactless card
  12. Make a payment on a loan
  13. Member was a DPS Member
  14. Member is concerned about fees
  15. You get called the wrong name
  16. Enroll member in Digital Banking
  17. De-escalate a member
  18. Ordered a debit/credit card
  19. Member asks how the weather is where we are
  20. Member calls in on their birthday
  21. Get Kudos from a member
  22. Customer asks to be directed to specific branch
  23. Solved a DB issue (no help)
  24. Customer calls in to transfer funds
  25. Member wants to order checks
  26. Member asks to speak to supervisor
  27. Member inquires about releasing check hold
  28. Assist member in deleting payee
  29. Enter international travel note
  30. Assist member in deleting payment
  31. Member wants to complete Stop Payment
  32. Make a principle payment on a loan
  33. member has verbal password
  34. you get a silent call