Member isconcernedabout feesEnterinternationaltravel noteAssistmemberin deletingpaymentOrdered adebit/creditcardMemberrequestsPINchangeCustomerasks to bedirected tospecificbranchyou geta silentcallMemberasks whatbranchyou are inAssistmemberin deletingpayeeYou hear ananimal orchild inbackgroundMemberasks tospeak tosupervisorMemberasks aboutcontactlesscardMembercalls in ontheirbirthdayEnrollmemberin DigitalBankingMemberwants toorderchecksAssistmember inupdatingpayeeMake aprinciplepaymenton a loanSolved aDB issue(no help)Member hasquestion onrewardpointsMake apaymenton a loanDe-escalate amemberMemberasks how theweather iswhere wearecalls inon abirthdayMembercalls in tounblock adebit/creditcardMemberasks forroutingnumberMemberwants tocompleteStopPaymentMemberwas aDPSMemberCustomercalls in totransferfundsmemberhas verbalpasswordMembersays, "I don'thave it onme" (CC,ID,ACC #)open anew shareduring acallGetKudosfrom amemberMemberinquiresaboutreleasingcheck holdYou getcalled thewrongnameMember isconcernedabout feesEnterinternationaltravel noteAssistmemberin deletingpaymentOrdered adebit/creditcardMemberrequestsPINchangeCustomerasks to bedirected tospecificbranchyou geta silentcallMemberasks whatbranchyou are inAssistmemberin deletingpayeeYou hear ananimal orchild inbackgroundMemberasks tospeak tosupervisorMemberasks aboutcontactlesscardMembercalls in ontheirbirthdayEnrollmemberin DigitalBankingMemberwants toorderchecksAssistmember inupdatingpayeeMake aprinciplepaymenton a loanSolved aDB issue(no help)Member hasquestion onrewardpointsMake apaymenton a loanDe-escalate amemberMemberasks how theweather iswhere wearecalls inon abirthdayMembercalls in tounblock adebit/creditcardMemberasks forroutingnumberMemberwants tocompleteStopPaymentMemberwas aDPSMemberCustomercalls in totransferfundsmemberhas verbalpasswordMembersays, "I don'thave it onme" (CC,ID,ACC #)open anew shareduring acallGetKudosfrom amemberMemberinquiresaboutreleasingcheck holdYou getcalled thewrongname

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Member is concerned about fees
  2. Enter international travel note
  3. Assist member in deleting payment
  4. Ordered a debit/credit card
  5. Member requests PIN change
  6. Customer asks to be directed to specific branch
  7. you get a silent call
  8. Member asks what branch you are in
  9. Assist member in deleting payee
  10. You hear an animal or child in background
  11. Member asks to speak to supervisor
  12. Member asks about contactless card
  13. Member calls in on their birthday
  14. Enroll member in Digital Banking
  15. Member wants to order checks
  16. Assist member in updating payee
  17. Make a principle payment on a loan
  18. Solved a DB issue (no help)
  19. Member has question on reward points
  20. Make a payment on a loan
  21. De-escalate a member
  22. Member asks how the weather is where we are
  23. calls in on a birthday
  24. Member calls in to unblock a debit/credit card
  25. Member asks for routing number
  26. Member wants to complete Stop Payment
  27. Member was a DPS Member
  28. Customer calls in to transfer funds
  29. member has verbal password
  30. Member says, "I don't have it on me" (CC,ID, ACC #)
  31. open a new share during a call
  32. Get Kudos from a member
  33. Member inquires about releasing check hold
  34. You get called the wrong name