Customerasks to bedirected tospecificbranchAssistmemberin deletingpayeeMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks tospeak tosupervisorMemberrequestsPINchangeMake apaymenton a loanMemberinquiresaboutreleasingcheck holdyou geta silentcallMembercalls in tounblock adebit/creditcardcalls inon abirthdayGetKudosfrom amemberDe-escalate amembermemberhas verbalpasswordMemberasks how theweather iswhere weareMemberwas aDPSMemberMember isconcernedabout feesMemberwants tocompleteStopPaymentMember hasquestion onrewardpointsAssistmember inupdatingpayeeMemberwants toorderchecksMemberasks forroutingnumberSolved aDB issue(no help)open anew shareduring acallAssistmemberin deletingpaymentMembercalls in ontheirbirthdayMemberasks whatbranchyou are inEnterinternationaltravel noteOrdered adebit/creditcardYou hear ananimal orchild inbackgroundCustomercalls in totransferfundsEnrollmemberin DigitalBankingYou getcalled thewrongnameMake aprinciplepaymenton a loanMemberasks aboutcontactlesscardCustomerasks to bedirected tospecificbranchAssistmemberin deletingpayeeMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks tospeak tosupervisorMemberrequestsPINchangeMake apaymenton a loanMemberinquiresaboutreleasingcheck holdyou geta silentcallMembercalls in tounblock adebit/creditcardcalls inon abirthdayGetKudosfrom amemberDe-escalate amembermemberhas verbalpasswordMemberasks how theweather iswhere weareMemberwas aDPSMemberMember isconcernedabout feesMemberwants tocompleteStopPaymentMember hasquestion onrewardpointsAssistmember inupdatingpayeeMemberwants toorderchecksMemberasks forroutingnumberSolved aDB issue(no help)open anew shareduring acallAssistmemberin deletingpaymentMembercalls in ontheirbirthdayMemberasks whatbranchyou are inEnterinternationaltravel noteOrdered adebit/creditcardYou hear ananimal orchild inbackgroundCustomercalls in totransferfundsEnrollmemberin DigitalBankingYou getcalled thewrongnameMake aprinciplepaymenton a loanMemberasks aboutcontactlesscard

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks to be directed to specific branch
  2. Assist member in deleting payee
  3. Member says, "I don't have it on me" (CC,ID, ACC #)
  4. Member asks to speak to supervisor
  5. Member requests PIN change
  6. Make a payment on a loan
  7. Member inquires about releasing check hold
  8. you get a silent call
  9. Member calls in to unblock a debit/credit card
  10. calls in on a birthday
  11. Get Kudos from a member
  12. De-escalate a member
  13. member has verbal password
  14. Member asks how the weather is where we are
  15. Member was a DPS Member
  16. Member is concerned about fees
  17. Member wants to complete Stop Payment
  18. Member has question on reward points
  19. Assist member in updating payee
  20. Member wants to order checks
  21. Member asks for routing number
  22. Solved a DB issue (no help)
  23. open a new share during a call
  24. Assist member in deleting payment
  25. Member calls in on their birthday
  26. Member asks what branch you are in
  27. Enter international travel note
  28. Ordered a debit/credit card
  29. You hear an animal or child in background
  30. Customer calls in to transfer funds
  31. Enroll member in Digital Banking
  32. You get called the wrong name
  33. Make a principle payment on a loan
  34. Member asks about contactless card