calls inon abirthdayMemberasks forroutingnumberAssistmemberin deletingpaymentMembercalls in tounblock adebit/creditcardYou hear ananimal orchild inbackgroundDe-escalate amemberCustomercalls in totransferfundsMemberasks how theweather iswhere weareMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberwas aDPSMemberMemberasks aboutcontactlesscardYou getcalled thewrongnameMemberwants toorderchecksAssistmemberin deletingpayeeMember isconcernedabout feesMemberwants tocompleteStopPaymentyou geta silentcallGetKudosfrom amemberopen anew shareduring acallSolved aDB issue(no help)Member hasquestion onrewardpointsMemberrequestsPINchangeMemberinquiresaboutreleasingcheck holdEnterinternationaltravel noteOrdered adebit/creditcardEnrollmemberin DigitalBankingMemberasks whatbranchyou are inCustomerasks to bedirected tospecificbranchMemberasks tospeak tosupervisorMake apaymenton a loanAssistmember inupdatingpayeememberhas verbalpasswordMembercalls in ontheirbirthdayMake aprinciplepaymenton a loancalls inon abirthdayMemberasks forroutingnumberAssistmemberin deletingpaymentMembercalls in tounblock adebit/creditcardYou hear ananimal orchild inbackgroundDe-escalate amemberCustomercalls in totransferfundsMemberasks how theweather iswhere weareMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberwas aDPSMemberMemberasks aboutcontactlesscardYou getcalled thewrongnameMemberwants toorderchecksAssistmemberin deletingpayeeMember isconcernedabout feesMemberwants tocompleteStopPaymentyou geta silentcallGetKudosfrom amemberopen anew shareduring acallSolved aDB issue(no help)Member hasquestion onrewardpointsMemberrequestsPINchangeMemberinquiresaboutreleasingcheck holdEnterinternationaltravel noteOrdered adebit/creditcardEnrollmemberin DigitalBankingMemberasks whatbranchyou are inCustomerasks to bedirected tospecificbranchMemberasks tospeak tosupervisorMake apaymenton a loanAssistmember inupdatingpayeememberhas verbalpasswordMembercalls in ontheirbirthdayMake aprinciplepaymenton a loan

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. calls in on a birthday
  2. Member asks for routing number
  3. Assist member in deleting payment
  4. Member calls in to unblock a debit/credit card
  5. You hear an animal or child in background
  6. De-escalate a member
  7. Customer calls in to transfer funds
  8. Member asks how the weather is where we are
  9. Member says, "I don't have it on me" (CC,ID, ACC #)
  10. Member was a DPS Member
  11. Member asks about contactless card
  12. You get called the wrong name
  13. Member wants to order checks
  14. Assist member in deleting payee
  15. Member is concerned about fees
  16. Member wants to complete Stop Payment
  17. you get a silent call
  18. Get Kudos from a member
  19. open a new share during a call
  20. Solved a DB issue (no help)
  21. Member has question on reward points
  22. Member requests PIN change
  23. Member inquires about releasing check hold
  24. Enter international travel note
  25. Ordered a debit/credit card
  26. Enroll member in Digital Banking
  27. Member asks what branch you are in
  28. Customer asks to be directed to specific branch
  29. Member asks to speak to supervisor
  30. Make a payment on a loan
  31. Assist member in updating payee
  32. member has verbal password
  33. Member calls in on their birthday
  34. Make a principle payment on a loan