De-escalate amemberMemberasks whatbranchyou are inMemberwants toorderchecksMemberasks aboutcontactlesscardMemberinquiresaboutreleasingcheck holdSolved aDB issue(no help)Memberasks how theweather iswhere weareMake apaymenton a loancalls inon abirthdayMember hasquestion onrewardpointsAssistmember inupdatingpayeeMake aprinciplepaymenton a loanCustomerasks to bedirected tospecificbranchMemberwants tocompleteStopPaymentAssistmemberin deletingpaymentMembercalls in tounblock adebit/creditcardMember isconcernedabout feesEnrollmemberin DigitalBankingCustomercalls in totransferfundsMemberrequestsPINchangeMemberasks tospeak tosupervisorMemberwas aDPSMemberYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)You getcalled thewrongnameMemberasks forroutingnumberAssistmemberin deletingpayeeOrdered adebit/creditcardGetKudosfrom amemberEnterinternationaltravel noteyou geta silentcallMembercalls in ontheirbirthdaymemberhas verbalpasswordopen anew shareduring acallDe-escalate amemberMemberasks whatbranchyou are inMemberwants toorderchecksMemberasks aboutcontactlesscardMemberinquiresaboutreleasingcheck holdSolved aDB issue(no help)Memberasks how theweather iswhere weareMake apaymenton a loancalls inon abirthdayMember hasquestion onrewardpointsAssistmember inupdatingpayeeMake aprinciplepaymenton a loanCustomerasks to bedirected tospecificbranchMemberwants tocompleteStopPaymentAssistmemberin deletingpaymentMembercalls in tounblock adebit/creditcardMember isconcernedabout feesEnrollmemberin DigitalBankingCustomercalls in totransferfundsMemberrequestsPINchangeMemberasks tospeak tosupervisorMemberwas aDPSMemberYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)You getcalled thewrongnameMemberasks forroutingnumberAssistmemberin deletingpayeeOrdered adebit/creditcardGetKudosfrom amemberEnterinternationaltravel noteyou geta silentcallMembercalls in ontheirbirthdaymemberhas verbalpasswordopen anew shareduring acall

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a member
  2. Member asks what branch you are in
  3. Member wants to order checks
  4. Member asks about contactless card
  5. Member inquires about releasing check hold
  6. Solved a DB issue (no help)
  7. Member asks how the weather is where we are
  8. Make a payment on a loan
  9. calls in on a birthday
  10. Member has question on reward points
  11. Assist member in updating payee
  12. Make a principle payment on a loan
  13. Customer asks to be directed to specific branch
  14. Member wants to complete Stop Payment
  15. Assist member in deleting payment
  16. Member calls in to unblock a debit/credit card
  17. Member is concerned about fees
  18. Enroll member in Digital Banking
  19. Customer calls in to transfer funds
  20. Member requests PIN change
  21. Member asks to speak to supervisor
  22. Member was a DPS Member
  23. You hear an animal or child in background
  24. Member says, "I don't have it on me" (CC,ID, ACC #)
  25. You get called the wrong name
  26. Member asks for routing number
  27. Assist member in deleting payee
  28. Ordered a debit/credit card
  29. Get Kudos from a member
  30. Enter international travel note
  31. you get a silent call
  32. Member calls in on their birthday
  33. member has verbal password
  34. open a new share during a call