Member isconcernedabout feesMemberasks forroutingnumberEnterinternationaltravel noteMembercalls in ontheirbirthdayEnrollmemberin DigitalBankingCustomerasks to bedirected tospecificbranchMember hasquestion onrewardpointsAssistmember inupdatingpayeeCustomercalls in totransferfundsMake aprinciplepaymenton a loanMemberinquiresaboutreleasingcheck holdMemberasks tospeak tosupervisorAssistmemberin deletingpayeeYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)Ordered adebit/creditcardMemberwas aDPSMemberAssistmemberin deletingpaymentopen anew shareduring acallMemberwants toorderchecksmemberhas verbalpasswordMemberasks aboutcontactlesscardYou getcalled thewrongnameMake apaymenton a loanMembercalls in tounblock adebit/creditcardMemberasks whatbranchyou are inDe-escalate amembercalls inon abirthdaySolved aDB issue(no help)MemberrequestsPINchangeMemberasks how theweather iswhere weareMemberwants tocompleteStopPaymentyou geta silentcallGetKudosfrom amemberMember isconcernedabout feesMemberasks forroutingnumberEnterinternationaltravel noteMembercalls in ontheirbirthdayEnrollmemberin DigitalBankingCustomerasks to bedirected tospecificbranchMember hasquestion onrewardpointsAssistmember inupdatingpayeeCustomercalls in totransferfundsMake aprinciplepaymenton a loanMemberinquiresaboutreleasingcheck holdMemberasks tospeak tosupervisorAssistmemberin deletingpayeeYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)Ordered adebit/creditcardMemberwas aDPSMemberAssistmemberin deletingpaymentopen anew shareduring acallMemberwants toorderchecksmemberhas verbalpasswordMemberasks aboutcontactlesscardYou getcalled thewrongnameMake apaymenton a loanMembercalls in tounblock adebit/creditcardMemberasks whatbranchyou are inDe-escalate amembercalls inon abirthdaySolved aDB issue(no help)MemberrequestsPINchangeMemberasks how theweather iswhere weareMemberwants tocompleteStopPaymentyou geta silentcallGetKudosfrom amember

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member is concerned about fees
  2. Member asks for routing number
  3. Enter international travel note
  4. Member calls in on their birthday
  5. Enroll member in Digital Banking
  6. Customer asks to be directed to specific branch
  7. Member has question on reward points
  8. Assist member in updating payee
  9. Customer calls in to transfer funds
  10. Make a principle payment on a loan
  11. Member inquires about releasing check hold
  12. Member asks to speak to supervisor
  13. Assist member in deleting payee
  14. You hear an animal or child in background
  15. Member says, "I don't have it on me" (CC,ID, ACC #)
  16. Ordered a debit/credit card
  17. Member was a DPS Member
  18. Assist member in deleting payment
  19. open a new share during a call
  20. Member wants to order checks
  21. member has verbal password
  22. Member asks about contactless card
  23. You get called the wrong name
  24. Make a payment on a loan
  25. Member calls in to unblock a debit/credit card
  26. Member asks what branch you are in
  27. De-escalate a member
  28. calls in on a birthday
  29. Solved a DB issue (no help)
  30. Member requests PIN change
  31. Member asks how the weather is where we are
  32. Member wants to complete Stop Payment
  33. you get a silent call
  34. Get Kudos from a member