open anew shareduring acallEnrollmemberin DigitalBankingmemberhas verbalpasswordMemberasks aboutcontactlesscardMemberasks forroutingnumberOrdered adebit/creditcardMemberasks how theweather iswhere weareyou geta silentcallDe-escalate amemberMemberrequestsPINchangeMember isconcernedabout feesMembercalls in tounblock adebit/creditcardCustomercalls in totransferfundsMemberwants toorderchecksMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberwas aDPSMemberMemberasks whatbranchyou are inMemberasks tospeak tosupervisorMember hasquestion onrewardpointsMemberinquiresaboutreleasingcheck holdAssistmemberin deletingpaymentGetKudosfrom amemberYou hear ananimal orchild inbackgroundMake aprinciplepaymenton a loanEnterinternationaltravel noteAssistmember inupdatingpayeeMake apaymenton a loanMembercalls in ontheirbirthdayYou getcalled thewrongnameAssistmemberin deletingpayeecalls inon abirthdaySolved aDB issue(no help)Customerasks to bedirected tospecificbranchMemberwants tocompleteStopPaymentopen anew shareduring acallEnrollmemberin DigitalBankingmemberhas verbalpasswordMemberasks aboutcontactlesscardMemberasks forroutingnumberOrdered adebit/creditcardMemberasks how theweather iswhere weareyou geta silentcallDe-escalate amemberMemberrequestsPINchangeMember isconcernedabout feesMembercalls in tounblock adebit/creditcardCustomercalls in totransferfundsMemberwants toorderchecksMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberwas aDPSMemberMemberasks whatbranchyou are inMemberasks tospeak tosupervisorMember hasquestion onrewardpointsMemberinquiresaboutreleasingcheck holdAssistmemberin deletingpaymentGetKudosfrom amemberYou hear ananimal orchild inbackgroundMake aprinciplepaymenton a loanEnterinternationaltravel noteAssistmember inupdatingpayeeMake apaymenton a loanMembercalls in ontheirbirthdayYou getcalled thewrongnameAssistmemberin deletingpayeecalls inon abirthdaySolved aDB issue(no help)Customerasks to bedirected tospecificbranchMemberwants tocompleteStopPayment

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. open a new share during a call
  2. Enroll member in Digital Banking
  3. member has verbal password
  4. Member asks about contactless card
  5. Member asks for routing number
  6. Ordered a debit/credit card
  7. Member asks how the weather is where we are
  8. you get a silent call
  9. De-escalate a member
  10. Member requests PIN change
  11. Member is concerned about fees
  12. Member calls in to unblock a debit/credit card
  13. Customer calls in to transfer funds
  14. Member wants to order checks
  15. Member says, "I don't have it on me" (CC,ID, ACC #)
  16. Member was a DPS Member
  17. Member asks what branch you are in
  18. Member asks to speak to supervisor
  19. Member has question on reward points
  20. Member inquires about releasing check hold
  21. Assist member in deleting payment
  22. Get Kudos from a member
  23. You hear an animal or child in background
  24. Make a principle payment on a loan
  25. Enter international travel note
  26. Assist member in updating payee
  27. Make a payment on a loan
  28. Member calls in on their birthday
  29. You get called the wrong name
  30. Assist member in deleting payee
  31. calls in on a birthday
  32. Solved a DB issue (no help)
  33. Customer asks to be directed to specific branch
  34. Member wants to complete Stop Payment