Memberasks whatbranchyou are inYou hear ananimal orchild inbackgroundEnterinternationaltravel noteGetKudosfrom amemberEnrollmemberin DigitalBankingAssistmemberin deletingpayeeMake apaymenton a loanMemberrequestsPINchangeDe-escalate amemberyou geta silentcallMemberinquiresaboutreleasingcheck holdopen anew shareduring acallCustomercalls in totransferfundsMembersays, "I don'thave it onme" (CC,ID,ACC #)Membercalls in ontheirbirthdaySolved aDB issue(no help)Memberasks tospeak tosupervisorMembercalls in tounblock adebit/creditcardAssistmember inupdatingpayeeYou getcalled thewrongnameMemberwants tocompleteStopPaymentAssistmemberin deletingpaymentCustomerasks to bedirected tospecificbranchMake aprinciplepaymenton a loanMemberasks aboutcontactlesscardMember hasquestion onrewardpointsMemberwants toordercheckscalls inon abirthdaymemberhas verbalpasswordOrdered adebit/creditcardMemberwas aDPSMemberMember isconcernedabout feesMemberasks how theweather iswhere weareMemberasks forroutingnumberMemberasks whatbranchyou are inYou hear ananimal orchild inbackgroundEnterinternationaltravel noteGetKudosfrom amemberEnrollmemberin DigitalBankingAssistmemberin deletingpayeeMake apaymenton a loanMemberrequestsPINchangeDe-escalate amemberyou geta silentcallMemberinquiresaboutreleasingcheck holdopen anew shareduring acallCustomercalls in totransferfundsMembersays, "I don'thave it onme" (CC,ID,ACC #)Membercalls in ontheirbirthdaySolved aDB issue(no help)Memberasks tospeak tosupervisorMembercalls in tounblock adebit/creditcardAssistmember inupdatingpayeeYou getcalled thewrongnameMemberwants tocompleteStopPaymentAssistmemberin deletingpaymentCustomerasks to bedirected tospecificbranchMake aprinciplepaymenton a loanMemberasks aboutcontactlesscardMember hasquestion onrewardpointsMemberwants toordercheckscalls inon abirthdaymemberhas verbalpasswordOrdered adebit/creditcardMemberwas aDPSMemberMember isconcernedabout feesMemberasks how theweather iswhere weareMemberasks forroutingnumber

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member asks what branch you are in
  2. You hear an animal or child in background
  3. Enter international travel note
  4. Get Kudos from a member
  5. Enroll member in Digital Banking
  6. Assist member in deleting payee
  7. Make a payment on a loan
  8. Member requests PIN change
  9. De-escalate a member
  10. you get a silent call
  11. Member inquires about releasing check hold
  12. open a new share during a call
  13. Customer calls in to transfer funds
  14. Member says, "I don't have it on me" (CC,ID, ACC #)
  15. Member calls in on their birthday
  16. Solved a DB issue (no help)
  17. Member asks to speak to supervisor
  18. Member calls in to unblock a debit/credit card
  19. Assist member in updating payee
  20. You get called the wrong name
  21. Member wants to complete Stop Payment
  22. Assist member in deleting payment
  23. Customer asks to be directed to specific branch
  24. Make a principle payment on a loan
  25. Member asks about contactless card
  26. Member has question on reward points
  27. Member wants to order checks
  28. calls in on a birthday
  29. member has verbal password
  30. Ordered a debit/credit card
  31. Member was a DPS Member
  32. Member is concerned about fees
  33. Member asks how the weather is where we are
  34. Member asks for routing number