Member isconcernedabout feesMember hasquestion onrewardpointsMemberasks how theweather iswhere weareGetKudosfrom amemberMemberrequestsPINchangeAssistmember inupdatingpayeeopen anew shareduring acallDe-escalate amemberEnrollmemberin DigitalBankingMemberasks forroutingnumberYou getcalled thewrongnameCustomercalls in totransferfundsMembercalls in ontheirbirthdayyou geta silentcallMemberwants toorderchecksMake apaymenton a loanAssistmemberin deletingpaymentMemberasks whatbranchyou are inMake aprinciplepaymenton a loanYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)Membercalls in tounblock adebit/creditcardMemberwants tocompleteStopPaymentAssistmemberin deletingpayeeCustomerasks to bedirected tospecificbranchSolved aDB issue(no help)memberhas verbalpasswordMemberasks aboutcontactlesscardMemberasks tospeak tosupervisorEnterinternationaltravel noteMemberwas aDPSMembercalls inon abirthdayOrdered adebit/creditcardMemberinquiresaboutreleasingcheck holdMember isconcernedabout feesMember hasquestion onrewardpointsMemberasks how theweather iswhere weareGetKudosfrom amemberMemberrequestsPINchangeAssistmember inupdatingpayeeopen anew shareduring acallDe-escalate amemberEnrollmemberin DigitalBankingMemberasks forroutingnumberYou getcalled thewrongnameCustomercalls in totransferfundsMembercalls in ontheirbirthdayyou geta silentcallMemberwants toorderchecksMake apaymenton a loanAssistmemberin deletingpaymentMemberasks whatbranchyou are inMake aprinciplepaymenton a loanYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)Membercalls in tounblock adebit/creditcardMemberwants tocompleteStopPaymentAssistmemberin deletingpayeeCustomerasks to bedirected tospecificbranchSolved aDB issue(no help)memberhas verbalpasswordMemberasks aboutcontactlesscardMemberasks tospeak tosupervisorEnterinternationaltravel noteMemberwas aDPSMembercalls inon abirthdayOrdered adebit/creditcardMemberinquiresaboutreleasingcheck hold

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member is concerned about fees
  2. Member has question on reward points
  3. Member asks how the weather is where we are
  4. Get Kudos from a member
  5. Member requests PIN change
  6. Assist member in updating payee
  7. open a new share during a call
  8. De-escalate a member
  9. Enroll member in Digital Banking
  10. Member asks for routing number
  11. You get called the wrong name
  12. Customer calls in to transfer funds
  13. Member calls in on their birthday
  14. you get a silent call
  15. Member wants to order checks
  16. Make a payment on a loan
  17. Assist member in deleting payment
  18. Member asks what branch you are in
  19. Make a principle payment on a loan
  20. You hear an animal or child in background
  21. Member says, "I don't have it on me" (CC,ID, ACC #)
  22. Member calls in to unblock a debit/credit card
  23. Member wants to complete Stop Payment
  24. Assist member in deleting payee
  25. Customer asks to be directed to specific branch
  26. Solved a DB issue (no help)
  27. member has verbal password
  28. Member asks about contactless card
  29. Member asks to speak to supervisor
  30. Enter international travel note
  31. Member was a DPS Member
  32. calls in on a birthday
  33. Ordered a debit/credit card
  34. Member inquires about releasing check hold