Membercalls in tounblock adebit/creditcardAssistmemberin deletingpaymentyou geta silentcallAssistmember inupdatingpayeeMemberasks aboutcontactlesscardSolved aDB issue(no help)Make aprinciplepaymenton a loanMemberwants toorderchecksCustomercalls in totransferfundsYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks whatbranchyou are inOrdered adebit/creditcardGetKudosfrom amemberEnrollmemberin DigitalBankingMembercalls in ontheirbirthdayMemberrequestsPINchangeDe-escalate amemberMake apaymenton a loanMemberasks forroutingnumberMemberasks tospeak tosupervisorMemberinquiresaboutreleasingcheck holdMemberasks how theweather iswhere wearecalls inon abirthdayEnterinternationaltravel noteYou getcalled thewrongnameMemberwas aDPSMembermemberhas verbalpasswordopen anew shareduring acallCustomerasks to bedirected tospecificbranchMemberwants tocompleteStopPaymentMember isconcernedabout feesMember hasquestion onrewardpointsAssistmemberin deletingpayeeMembercalls in tounblock adebit/creditcardAssistmemberin deletingpaymentyou geta silentcallAssistmember inupdatingpayeeMemberasks aboutcontactlesscardSolved aDB issue(no help)Make aprinciplepaymenton a loanMemberwants toorderchecksCustomercalls in totransferfundsYou hear ananimal orchild inbackgroundMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks whatbranchyou are inOrdered adebit/creditcardGetKudosfrom amemberEnrollmemberin DigitalBankingMembercalls in ontheirbirthdayMemberrequestsPINchangeDe-escalate amemberMake apaymenton a loanMemberasks forroutingnumberMemberasks tospeak tosupervisorMemberinquiresaboutreleasingcheck holdMemberasks how theweather iswhere wearecalls inon abirthdayEnterinternationaltravel noteYou getcalled thewrongnameMemberwas aDPSMembermemberhas verbalpasswordopen anew shareduring acallCustomerasks to bedirected tospecificbranchMemberwants tocompleteStopPaymentMember isconcernedabout feesMember hasquestion onrewardpointsAssistmemberin deletingpayee

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member calls in to unblock a debit/credit card
  2. Assist member in deleting payment
  3. you get a silent call
  4. Assist member in updating payee
  5. Member asks about contactless card
  6. Solved a DB issue (no help)
  7. Make a principle payment on a loan
  8. Member wants to order checks
  9. Customer calls in to transfer funds
  10. You hear an animal or child in background
  11. Member says, "I don't have it on me" (CC,ID, ACC #)
  12. Member asks what branch you are in
  13. Ordered a debit/credit card
  14. Get Kudos from a member
  15. Enroll member in Digital Banking
  16. Member calls in on their birthday
  17. Member requests PIN change
  18. De-escalate a member
  19. Make a payment on a loan
  20. Member asks for routing number
  21. Member asks to speak to supervisor
  22. Member inquires about releasing check hold
  23. Member asks how the weather is where we are
  24. calls in on a birthday
  25. Enter international travel note
  26. You get called the wrong name
  27. Member was a DPS Member
  28. member has verbal password
  29. open a new share during a call
  30. Customer asks to be directed to specific branch
  31. Member wants to complete Stop Payment
  32. Member is concerned about fees
  33. Member has question on reward points
  34. Assist member in deleting payee