Member hasquestion onrewardpointsOrdered adebit/creditcardCustomerasks to bedirected tospecificbranchYou hear ananimal orchild inbackgroundMemberwants toorderchecksMember isconcernedabout feesMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks whatbranchyou are inMemberrequestsPINchangeMake aprinciplepaymenton a loanAssistmemberin deletingpaymentyou geta silentcallSolved aDB issue(no help)Membercalls in ontheirbirthdayMembercalls in tounblock adebit/creditcardMemberasks tospeak tosupervisorMemberinquiresaboutreleasingcheck holdMemberwants tocompleteStopPaymentEnrollmemberin DigitalBankingmemberhas verbalpasswordopen anew shareduring acallMake apaymenton a loanMemberasks forroutingnumberCustomercalls in totransferfundsMemberasks how theweather iswhere weareYou getcalled thewrongnameMemberwas aDPSMemberAssistmember inupdatingpayeeMemberasks aboutcontactlesscardAssistmemberin deletingpayeeDe-escalate amemberGetKudosfrom amemberEnterinternationaltravel notecalls inon abirthdayMember hasquestion onrewardpointsOrdered adebit/creditcardCustomerasks to bedirected tospecificbranchYou hear ananimal orchild inbackgroundMemberwants toorderchecksMember isconcernedabout feesMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks whatbranchyou are inMemberrequestsPINchangeMake aprinciplepaymenton a loanAssistmemberin deletingpaymentyou geta silentcallSolved aDB issue(no help)Membercalls in ontheirbirthdayMembercalls in tounblock adebit/creditcardMemberasks tospeak tosupervisorMemberinquiresaboutreleasingcheck holdMemberwants tocompleteStopPaymentEnrollmemberin DigitalBankingmemberhas verbalpasswordopen anew shareduring acallMake apaymenton a loanMemberasks forroutingnumberCustomercalls in totransferfundsMemberasks how theweather iswhere weareYou getcalled thewrongnameMemberwas aDPSMemberAssistmember inupdatingpayeeMemberasks aboutcontactlesscardAssistmemberin deletingpayeeDe-escalate amemberGetKudosfrom amemberEnterinternationaltravel notecalls inon abirthday

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member has question on reward points
  2. Ordered a debit/credit card
  3. Customer asks to be directed to specific branch
  4. You hear an animal or child in background
  5. Member wants to order checks
  6. Member is concerned about fees
  7. Member says, "I don't have it on me" (CC,ID, ACC #)
  8. Member asks what branch you are in
  9. Member requests PIN change
  10. Make a principle payment on a loan
  11. Assist member in deleting payment
  12. you get a silent call
  13. Solved a DB issue (no help)
  14. Member calls in on their birthday
  15. Member calls in to unblock a debit/credit card
  16. Member asks to speak to supervisor
  17. Member inquires about releasing check hold
  18. Member wants to complete Stop Payment
  19. Enroll member in Digital Banking
  20. member has verbal password
  21. open a new share during a call
  22. Make a payment on a loan
  23. Member asks for routing number
  24. Customer calls in to transfer funds
  25. Member asks how the weather is where we are
  26. You get called the wrong name
  27. Member was a DPS Member
  28. Assist member in updating payee
  29. Member asks about contactless card
  30. Assist member in deleting payee
  31. De-escalate a member
  32. Get Kudos from a member
  33. Enter international travel note
  34. calls in on a birthday