Make aprinciplepaymenton a loanMemberinquiresaboutreleasingcheck holdmemberhas verbalpasswordMemberasks how theweather iswhere weareMemberasks forroutingnumberMemberasks whatbranchyou are inAssistmemberin deletingpaymentDe-escalate amemberSolved aDB issue(no help)Assistmember inupdatingpayeeMembercalls in ontheirbirthdayMake apaymenton a loanEnterinternationaltravel noteMembersays, "I don'thave it onme" (CC,ID,ACC #)MemberrequestsPINchangeMemberwas aDPSMemberCustomerasks to bedirected tospecificbranchMembercalls in tounblock adebit/creditcardYou hear ananimal orchild inbackgroundcalls inon abirthdayMemberasks aboutcontactlesscardGetKudosfrom amemberMember hasquestion onrewardpointsyou geta silentcallOrdered adebit/creditcardMemberwants toorderchecksMemberasks tospeak tosupervisorMember isconcernedabout feesAssistmemberin deletingpayeeYou getcalled thewrongnameEnrollmemberin DigitalBankingCustomercalls in totransferfundsMemberwants tocompleteStopPaymentopen anew shareduring acallMake aprinciplepaymenton a loanMemberinquiresaboutreleasingcheck holdmemberhas verbalpasswordMemberasks how theweather iswhere weareMemberasks forroutingnumberMemberasks whatbranchyou are inAssistmemberin deletingpaymentDe-escalate amemberSolved aDB issue(no help)Assistmember inupdatingpayeeMembercalls in ontheirbirthdayMake apaymenton a loanEnterinternationaltravel noteMembersays, "I don'thave it onme" (CC,ID,ACC #)MemberrequestsPINchangeMemberwas aDPSMemberCustomerasks to bedirected tospecificbranchMembercalls in tounblock adebit/creditcardYou hear ananimal orchild inbackgroundcalls inon abirthdayMemberasks aboutcontactlesscardGetKudosfrom amemberMember hasquestion onrewardpointsyou geta silentcallOrdered adebit/creditcardMemberwants toorderchecksMemberasks tospeak tosupervisorMember isconcernedabout feesAssistmemberin deletingpayeeYou getcalled thewrongnameEnrollmemberin DigitalBankingCustomercalls in totransferfundsMemberwants tocompleteStopPaymentopen anew shareduring acall

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a principle payment on a loan
  2. Member inquires about releasing check hold
  3. member has verbal password
  4. Member asks how the weather is where we are
  5. Member asks for routing number
  6. Member asks what branch you are in
  7. Assist member in deleting payment
  8. De-escalate a member
  9. Solved a DB issue (no help)
  10. Assist member in updating payee
  11. Member calls in on their birthday
  12. Make a payment on a loan
  13. Enter international travel note
  14. Member says, "I don't have it on me" (CC,ID, ACC #)
  15. Member requests PIN change
  16. Member was a DPS Member
  17. Customer asks to be directed to specific branch
  18. Member calls in to unblock a debit/credit card
  19. You hear an animal or child in background
  20. calls in on a birthday
  21. Member asks about contactless card
  22. Get Kudos from a member
  23. Member has question on reward points
  24. you get a silent call
  25. Ordered a debit/credit card
  26. Member wants to order checks
  27. Member asks to speak to supervisor
  28. Member is concerned about fees
  29. Assist member in deleting payee
  30. You get called the wrong name
  31. Enroll member in Digital Banking
  32. Customer calls in to transfer funds
  33. Member wants to complete Stop Payment
  34. open a new share during a call