Memberinquiresaboutreleasingcheck holdMemberasks whatbranchyou are inCustomerasks to bedirected tospecificbranchMember isconcernedabout feesYou hear ananimal orchild inbackgroundAssistmember inupdatingpayeeMemberasks aboutcontactlesscardAssistmemberin deletingpayeeAssistmemberin deletingpaymentMake aprinciplepaymenton a loanopen anew shareduring acallYou getcalled thewrongnameDe-escalate amemberMemberrequestsPINchangeMemberasks forroutingnumberMemberwas aDPSMemberMemberwants toorderchecksMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks how theweather iswhere weareSolved aDB issue(no help)Member hasquestion onrewardpointsMemberasks tospeak tosupervisorEnrollmemberin DigitalBankingCustomercalls in totransferfundsmemberhas verbalpasswordMembercalls in tounblock adebit/creditcardMake apaymenton a loanMembercalls in ontheirbirthdayMemberwants tocompleteStopPaymentEnterinternationaltravel noteOrdered adebit/creditcardcalls inon abirthdayyou geta silentcallGetKudosfrom amemberMemberinquiresaboutreleasingcheck holdMemberasks whatbranchyou are inCustomerasks to bedirected tospecificbranchMember isconcernedabout feesYou hear ananimal orchild inbackgroundAssistmember inupdatingpayeeMemberasks aboutcontactlesscardAssistmemberin deletingpayeeAssistmemberin deletingpaymentMake aprinciplepaymenton a loanopen anew shareduring acallYou getcalled thewrongnameDe-escalate amemberMemberrequestsPINchangeMemberasks forroutingnumberMemberwas aDPSMemberMemberwants toorderchecksMembersays, "I don'thave it onme" (CC,ID,ACC #)Memberasks how theweather iswhere weareSolved aDB issue(no help)Member hasquestion onrewardpointsMemberasks tospeak tosupervisorEnrollmemberin DigitalBankingCustomercalls in totransferfundsmemberhas verbalpasswordMembercalls in tounblock adebit/creditcardMake apaymenton a loanMembercalls in ontheirbirthdayMemberwants tocompleteStopPaymentEnterinternationaltravel noteOrdered adebit/creditcardcalls inon abirthdayyou geta silentcallGetKudosfrom amember

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Member inquires about releasing check hold
  2. Member asks what branch you are in
  3. Customer asks to be directed to specific branch
  4. Member is concerned about fees
  5. You hear an animal or child in background
  6. Assist member in updating payee
  7. Member asks about contactless card
  8. Assist member in deleting payee
  9. Assist member in deleting payment
  10. Make a principle payment on a loan
  11. open a new share during a call
  12. You get called the wrong name
  13. De-escalate a member
  14. Member requests PIN change
  15. Member asks for routing number
  16. Member was a DPS Member
  17. Member wants to order checks
  18. Member says, "I don't have it on me" (CC,ID, ACC #)
  19. Member asks how the weather is where we are
  20. Solved a DB issue (no help)
  21. Member has question on reward points
  22. Member asks to speak to supervisor
  23. Enroll member in Digital Banking
  24. Customer calls in to transfer funds
  25. member has verbal password
  26. Member calls in to unblock a debit/credit card
  27. Make a payment on a loan
  28. Member calls in on their birthday
  29. Member wants to complete Stop Payment
  30. Enter international travel note
  31. Ordered a debit/credit card
  32. calls in on a birthday
  33. you get a silent call
  34. Get Kudos from a member