You hear ananimal orchild inbackgroundGetKudosfrom amemberMembersays, "I don'thave it onme" (CC,ID,ACC #)Make apaymenton a loanyou geta silentcallEnrollmemberin DigitalBankingopen anew shareduring acallAssistmemberin deletingpayeeAssistmemberin deletingpaymentcalls inon abirthdaymemberhas verbalpasswordMemberwants tocompleteStopPaymentAssistmember inupdatingpayeeMember isconcernedabout feesMemberrequestsPINchangeMember hasquestion onrewardpointsMemberasks how theweather iswhere weareEnterinternationaltravel noteCustomerasks to bedirected tospecificbranchMemberwas aDPSMemberCustomercalls in totransferfundsSolved aDB issue(no help)Memberwants toorderchecksMembercalls in tounblock adebit/creditcardMemberasks tospeak tosupervisorMemberasks aboutcontactlesscardYou getcalled thewrongnameOrdered adebit/creditcardMembercalls in ontheirbirthdayDe-escalate amemberMemberasks whatbranchyou are inMemberinquiresaboutreleasingcheck holdMemberasks forroutingnumberMake aprinciplepaymenton a loanYou hear ananimal orchild inbackgroundGetKudosfrom amemberMembersays, "I don'thave it onme" (CC,ID,ACC #)Make apaymenton a loanyou geta silentcallEnrollmemberin DigitalBankingopen anew shareduring acallAssistmemberin deletingpayeeAssistmemberin deletingpaymentcalls inon abirthdaymemberhas verbalpasswordMemberwants tocompleteStopPaymentAssistmember inupdatingpayeeMember isconcernedabout feesMemberrequestsPINchangeMember hasquestion onrewardpointsMemberasks how theweather iswhere weareEnterinternationaltravel noteCustomerasks to bedirected tospecificbranchMemberwas aDPSMemberCustomercalls in totransferfundsSolved aDB issue(no help)Memberwants toorderchecksMembercalls in tounblock adebit/creditcardMemberasks tospeak tosupervisorMemberasks aboutcontactlesscardYou getcalled thewrongnameOrdered adebit/creditcardMembercalls in ontheirbirthdayDe-escalate amemberMemberasks whatbranchyou are inMemberinquiresaboutreleasingcheck holdMemberasks forroutingnumberMake aprinciplepaymenton a loan

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You hear an animal or child in background
  2. Get Kudos from a member
  3. Member says, "I don't have it on me" (CC,ID, ACC #)
  4. Make a payment on a loan
  5. you get a silent call
  6. Enroll member in Digital Banking
  7. open a new share during a call
  8. Assist member in deleting payee
  9. Assist member in deleting payment
  10. calls in on a birthday
  11. member has verbal password
  12. Member wants to complete Stop Payment
  13. Assist member in updating payee
  14. Member is concerned about fees
  15. Member requests PIN change
  16. Member has question on reward points
  17. Member asks how the weather is where we are
  18. Enter international travel note
  19. Customer asks to be directed to specific branch
  20. Member was a DPS Member
  21. Customer calls in to transfer funds
  22. Solved a DB issue (no help)
  23. Member wants to order checks
  24. Member calls in to unblock a debit/credit card
  25. Member asks to speak to supervisor
  26. Member asks about contactless card
  27. You get called the wrong name
  28. Ordered a debit/credit card
  29. Member calls in on their birthday
  30. De-escalate a member
  31. Member asks what branch you are in
  32. Member inquires about releasing check hold
  33. Member asks for routing number
  34. Make a principle payment on a loan