Complete all CBTs Meet Schedule Adherence goal for the month Get 2 100% surveys in Medalia Successfully de-escalate a call Share a laugh with a customer Receive a promoter verbatim in CEMP Utilize 24/7 correctly Meet Wrap/AWC goal for the month Get a COMP Call Meet Pay to Schedule goal for the month Meet Hold Goal for the month Utilize Universal Incident Tracker Have at least 50% Payment to IVR rate Make an interactive post in your team chat Submit a Surprise and Delight 100% OneHallway percentage Play an ACES game At least 1 day with over 95% Schedule Adherence Receive 10/10 on at least 1 QA Send an E- card Learn something about a teammate Meet AHT Metric Goal for the month Assists a colleague with a task or question Utilized the BeWell Program Complete all CBTs Meet Schedule Adherence goal for the month Get 2 100% surveys in Medalia Successfully de-escalate a call Share a laugh with a customer Receive a promoter verbatim in CEMP Utilize 24/7 correctly Meet Wrap/AWC goal for the month Get a COMP Call Meet Pay to Schedule goal for the month Meet Hold Goal for the month Utilize Universal Incident Tracker Have at least 50% Payment to IVR rate Make an interactive post in your team chat Submit a Surprise and Delight 100% OneHallway percentage Play an ACES game At least 1 day with over 95% Schedule Adherence Receive 10/10 on at least 1 QA Send an E- card Learn something about a teammate Meet AHT Metric Goal for the month Assists a colleague with a task or question Utilized the BeWell Program
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Complete all CBTs
Meet Schedule Adherence goal for the month
Get 2 100% surveys in Medalia
Successfully de-escalate a call
Share a laugh with a customer
Receive a promoter verbatim in CEMP
Utilize 24/7 correctly
Meet Wrap/AWC goal for the month
Get a COMP Call
Meet Pay to Schedule goal for the month
Meet Hold Goal for the month
Utilize Universal Incident Tracker
Have at least 50% Payment to IVR rate
Make an interactive post in your team chat
Submit a Surprise and Delight
100% OneHallway percentage
Play an ACES game
At least 1 day with over 95% Schedule Adherence
Receive 10/10 on at least 1 QA
Send an E-card
Learn something about a teammate
Meet AHT Metric Goal for the month
Assists a colleague with a task or question
Utilized the BeWell Program