Have atleast 50%Paymentto IVR rateAssists acolleaguewith a taskor questionUtilize24/7correctlyCompleteall CBTsGet 2100%surveys inMedaliaSuccessfullyde-escalatea call100%OneHallwaypercentageMeet AHTMetricGoal forthe monthGet aCOMPCallSubmit aSurpriseandDelightMake aninteractivepost in yourteam chatMeetWrap/AWCgoal forthe monthAt least 1day withover 95%ScheduleAdherenceMeetScheduleAdherencegoal for themonthSendan E-cardReceive10/10 onat least 1QAReceive apromoterverbatimin CEMPPlay anACESgameMeet Pay toSchedulegoal for themonthUtilizeUniversalIncidentTrackerUtilizedtheBeWellProgramMeet HoldGoal forthe monthLearnsomethingabout ateammateShare alaugh withacustomerHave atleast 50%Paymentto IVR rateAssists acolleaguewith a taskor questionUtilize24/7correctlyCompleteall CBTsGet 2100%surveys inMedaliaSuccessfullyde-escalatea call100%OneHallwaypercentageMeet AHTMetricGoal forthe monthGet aCOMPCallSubmit aSurpriseandDelightMake aninteractivepost in yourteam chatMeetWrap/AWCgoal forthe monthAt least 1day withover 95%ScheduleAdherenceMeetScheduleAdherencegoal for themonthSendan E-cardReceive10/10 onat least 1QAReceive apromoterverbatimin CEMPPlay anACESgameMeet Pay toSchedulegoal for themonthUtilizeUniversalIncidentTrackerUtilizedtheBeWellProgramMeet HoldGoal forthe monthLearnsomethingabout ateammateShare alaugh withacustomer

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have at least 50% Payment to IVR rate
  2. Assists a colleague with a task or question
  3. Utilize 24/7 correctly
  4. Complete all CBTs
  5. Get 2 100% surveys in Medalia
  6. Successfully de-escalate a call
  7. 100% OneHallway percentage
  8. Meet AHT Metric Goal for the month
  9. Get a COMP Call
  10. Submit a Surprise and Delight
  11. Make an interactive post in your team chat
  12. Meet Wrap/AWC goal for the month
  13. At least 1 day with over 95% Schedule Adherence
  14. Meet Schedule Adherence goal for the month
  15. Send an E-card
  16. Receive 10/10 on at least 1 QA
  17. Receive a promoter verbatim in CEMP
  18. Play an ACES game
  19. Meet Pay to Schedule goal for the month
  20. Utilize Universal Incident Tracker
  21. Utilized the BeWell Program
  22. Meet Hold Goal for the month
  23. Learn something about a teammate
  24. Share a laugh with a customer