Share alaugh withacustomerSuccessfullyde-escalatea callMeetWrap/AWCgoal forthe monthAt least 1day withover 95%ScheduleAdherenceUtilizedtheBeWellProgramReceive apromoterverbatimin CEMPLearnsomethingabout ateammateMeet HoldGoal forthe monthMeetScheduleAdherencegoal for themonthUtilizeUniversalIncidentTrackerCompleteall CBTsHave atleast 50%Paymentto IVR rateMeet Pay toSchedulegoal for themonthAssists acolleaguewith a taskor questionMake aninteractivepost in yourteam chatGet 2100%surveys inMedaliaReceive10/10 onat least 1QA100%OneHallwaypercentagePlay anACESgameSendan E-cardGet aCOMPCallUtilize24/7correctlySubmit aSurpriseandDelightMeet AHTMetricGoal forthe monthShare alaugh withacustomerSuccessfullyde-escalatea callMeetWrap/AWCgoal forthe monthAt least 1day withover 95%ScheduleAdherenceUtilizedtheBeWellProgramReceive apromoterverbatimin CEMPLearnsomethingabout ateammateMeet HoldGoal forthe monthMeetScheduleAdherencegoal for themonthUtilizeUniversalIncidentTrackerCompleteall CBTsHave atleast 50%Paymentto IVR rateMeet Pay toSchedulegoal for themonthAssists acolleaguewith a taskor questionMake aninteractivepost in yourteam chatGet 2100%surveys inMedaliaReceive10/10 onat least 1QA100%OneHallwaypercentagePlay anACESgameSendan E-cardGet aCOMPCallUtilize24/7correctlySubmit aSurpriseandDelightMeet AHTMetricGoal forthe month

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a laugh with a customer
  2. Successfully de-escalate a call
  3. Meet Wrap/AWC goal for the month
  4. At least 1 day with over 95% Schedule Adherence
  5. Utilized the BeWell Program
  6. Receive a promoter verbatim in CEMP
  7. Learn something about a teammate
  8. Meet Hold Goal for the month
  9. Meet Schedule Adherence goal for the month
  10. Utilize Universal Incident Tracker
  11. Complete all CBTs
  12. Have at least 50% Payment to IVR rate
  13. Meet Pay to Schedule goal for the month
  14. Assists a colleague with a task or question
  15. Make an interactive post in your team chat
  16. Get 2 100% surveys in Medalia
  17. Receive 10/10 on at least 1 QA
  18. 100% OneHallway percentage
  19. Play an ACES game
  20. Send an E-card
  21. Get a COMP Call
  22. Utilize 24/7 correctly
  23. Submit a Surprise and Delight
  24. Meet AHT Metric Goal for the month