Submit aSurpriseandDelightReceive10/10 onat least 1QACompleteall CBTsLearnsomethingabout ateammateSendan E-card100%OneHallwaypercentageUtilize24/7correctlyMeet Pay toSchedulegoal for themonthReceive apromoterverbatimin CEMPAt least 1day withover 95%ScheduleAdherencePlay anACESgameMeet HoldGoal forthe monthUtilizedtheBeWellProgramShare alaugh withacustomerMake aninteractivepost in yourteam chatMeet AHTMetricGoal forthe monthAssists acolleaguewith a taskor questionSuccessfullyde-escalatea callMeetScheduleAdherencegoal for themonthMeetWrap/AWCgoal forthe monthGet aCOMPCallUtilizeUniversalIncidentTrackerGet 2100%surveys inMedaliaHave atleast 50%Paymentto IVR rateSubmit aSurpriseandDelightReceive10/10 onat least 1QACompleteall CBTsLearnsomethingabout ateammateSendan E-card100%OneHallwaypercentageUtilize24/7correctlyMeet Pay toSchedulegoal for themonthReceive apromoterverbatimin CEMPAt least 1day withover 95%ScheduleAdherencePlay anACESgameMeet HoldGoal forthe monthUtilizedtheBeWellProgramShare alaugh withacustomerMake aninteractivepost in yourteam chatMeet AHTMetricGoal forthe monthAssists acolleaguewith a taskor questionSuccessfullyde-escalatea callMeetScheduleAdherencegoal for themonthMeetWrap/AWCgoal forthe monthGet aCOMPCallUtilizeUniversalIncidentTrackerGet 2100%surveys inMedaliaHave atleast 50%Paymentto IVR rate

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a Surprise and Delight
  2. Receive 10/10 on at least 1 QA
  3. Complete all CBTs
  4. Learn something about a teammate
  5. Send an E-card
  6. 100% OneHallway percentage
  7. Utilize 24/7 correctly
  8. Meet Pay to Schedule goal for the month
  9. Receive a promoter verbatim in CEMP
  10. At least 1 day with over 95% Schedule Adherence
  11. Play an ACES game
  12. Meet Hold Goal for the month
  13. Utilized the BeWell Program
  14. Share a laugh with a customer
  15. Make an interactive post in your team chat
  16. Meet AHT Metric Goal for the month
  17. Assists a colleague with a task or question
  18. Successfully de-escalate a call
  19. Meet Schedule Adherence goal for the month
  20. Meet Wrap/AWC goal for the month
  21. Get a COMP Call
  22. Utilize Universal Incident Tracker
  23. Get 2 100% surveys in Medalia
  24. Have at least 50% Payment to IVR rate