Completeall CBTsMeetScheduleAdherencegoal for themonthGet 2100%surveys inMedaliaSuccessfullyde-escalatea callShare alaugh withacustomerReceive apromoterverbatimin CEMPUtilize24/7correctlyMeetWrap/AWCgoal forthe monthGet aCOMPCallMeet Pay toSchedulegoal for themonthMeet HoldGoal forthe monthUtilizeUniversalIncidentTrackerHave atleast 50%Paymentto IVR rateMake aninteractivepost in yourteam chatSubmit aSurpriseandDelight100%OneHallwaypercentagePlay anACESgameAt least 1day withover 95%ScheduleAdherenceReceive10/10 onat least 1QASendan E-cardLearnsomethingabout ateammateMeet AHTMetricGoal forthe monthAssists acolleaguewith a taskor questionUtilizedtheBeWellProgramCompleteall CBTsMeetScheduleAdherencegoal for themonthGet 2100%surveys inMedaliaSuccessfullyde-escalatea callShare alaugh withacustomerReceive apromoterverbatimin CEMPUtilize24/7correctlyMeetWrap/AWCgoal forthe monthGet aCOMPCallMeet Pay toSchedulegoal for themonthMeet HoldGoal forthe monthUtilizeUniversalIncidentTrackerHave atleast 50%Paymentto IVR rateMake aninteractivepost in yourteam chatSubmit aSurpriseandDelight100%OneHallwaypercentagePlay anACESgameAt least 1day withover 95%ScheduleAdherenceReceive10/10 onat least 1QASendan E-cardLearnsomethingabout ateammateMeet AHTMetricGoal forthe monthAssists acolleaguewith a taskor questionUtilizedtheBeWellProgram

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete all CBTs
  2. Meet Schedule Adherence goal for the month
  3. Get 2 100% surveys in Medalia
  4. Successfully de-escalate a call
  5. Share a laugh with a customer
  6. Receive a promoter verbatim in CEMP
  7. Utilize 24/7 correctly
  8. Meet Wrap/AWC goal for the month
  9. Get a COMP Call
  10. Meet Pay to Schedule goal for the month
  11. Meet Hold Goal for the month
  12. Utilize Universal Incident Tracker
  13. Have at least 50% Payment to IVR rate
  14. Make an interactive post in your team chat
  15. Submit a Surprise and Delight
  16. 100% OneHallway percentage
  17. Play an ACES game
  18. At least 1 day with over 95% Schedule Adherence
  19. Receive 10/10 on at least 1 QA
  20. Send an E-card
  21. Learn something about a teammate
  22. Meet AHT Metric Goal for the month
  23. Assists a colleague with a task or question
  24. Utilized the BeWell Program