Meet Pay toSchedulegoal for themonthUtilizeUniversalIncidentTrackerGet 2100%surveys inMedaliaGet aCOMPCallAt least 1day withover 95%ScheduleAdherencePlay anACESgameShare alaugh withacustomerSendan E-cardMake aninteractivepost in yourteam chatLearnsomethingabout ateammateUtilize24/7correctlyAssists acolleaguewith a taskor questionHave atleast 50%Paymentto IVR rateMeetScheduleAdherencegoal for themonthSubmit aSurpriseandDelightReceive10/10 onat least 1QACompleteall CBTsUtilizedtheBeWellProgram100%OneHallwaypercentageSuccessfullyde-escalatea callMeet AHTMetricGoal forthe monthMeet HoldGoal forthe monthReceive apromoterverbatimin CEMPMeetWrap/AWCgoal forthe monthMeet Pay toSchedulegoal for themonthUtilizeUniversalIncidentTrackerGet 2100%surveys inMedaliaGet aCOMPCallAt least 1day withover 95%ScheduleAdherencePlay anACESgameShare alaugh withacustomerSendan E-cardMake aninteractivepost in yourteam chatLearnsomethingabout ateammateUtilize24/7correctlyAssists acolleaguewith a taskor questionHave atleast 50%Paymentto IVR rateMeetScheduleAdherencegoal for themonthSubmit aSurpriseandDelightReceive10/10 onat least 1QACompleteall CBTsUtilizedtheBeWellProgram100%OneHallwaypercentageSuccessfullyde-escalatea callMeet AHTMetricGoal forthe monthMeet HoldGoal forthe monthReceive apromoterverbatimin CEMPMeetWrap/AWCgoal forthe month

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Meet Pay to Schedule goal for the month
  2. Utilize Universal Incident Tracker
  3. Get 2 100% surveys in Medalia
  4. Get a COMP Call
  5. At least 1 day with over 95% Schedule Adherence
  6. Play an ACES game
  7. Share a laugh with a customer
  8. Send an E-card
  9. Make an interactive post in your team chat
  10. Learn something about a teammate
  11. Utilize 24/7 correctly
  12. Assists a colleague with a task or question
  13. Have at least 50% Payment to IVR rate
  14. Meet Schedule Adherence goal for the month
  15. Submit a Surprise and Delight
  16. Receive 10/10 on at least 1 QA
  17. Complete all CBTs
  18. Utilized the BeWell Program
  19. 100% OneHallway percentage
  20. Successfully de-escalate a call
  21. Meet AHT Metric Goal for the month
  22. Meet Hold Goal for the month
  23. Receive a promoter verbatim in CEMP
  24. Meet Wrap/AWC goal for the month