Learnsomethingabout ateammate100%OneHallwaypercentageUtilizeUniversalIncidentTrackerReceive apromoterverbatimin CEMPUtilizedtheBeWellProgramSuccessfullyde-escalatea callCompleteall CBTsUtilize24/7correctlyAssists acolleaguewith a taskor questionMeetWrap/AWCgoal forthe monthGet aCOMPCallMeet AHTMetricGoal forthe monthMeet HoldGoal forthe monthReceive10/10 onat least 1QAPlay anACESgameMeetScheduleAdherencegoal for themonthGet 2100%surveys inMedaliaSendan E-cardMake aninteractivepost in yourteam chatSubmit aSurpriseandDelightAt least 1day withover 95%ScheduleAdherenceShare alaugh withacustomerMeet Pay toSchedulegoal for themonthHave atleast 50%Paymentto IVR rateLearnsomethingabout ateammate100%OneHallwaypercentageUtilizeUniversalIncidentTrackerReceive apromoterverbatimin CEMPUtilizedtheBeWellProgramSuccessfullyde-escalatea callCompleteall CBTsUtilize24/7correctlyAssists acolleaguewith a taskor questionMeetWrap/AWCgoal forthe monthGet aCOMPCallMeet AHTMetricGoal forthe monthMeet HoldGoal forthe monthReceive10/10 onat least 1QAPlay anACESgameMeetScheduleAdherencegoal for themonthGet 2100%surveys inMedaliaSendan E-cardMake aninteractivepost in yourteam chatSubmit aSurpriseandDelightAt least 1day withover 95%ScheduleAdherenceShare alaugh withacustomerMeet Pay toSchedulegoal for themonthHave atleast 50%Paymentto IVR rate

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something about a teammate
  2. 100% OneHallway percentage
  3. Utilize Universal Incident Tracker
  4. Receive a promoter verbatim in CEMP
  5. Utilized the BeWell Program
  6. Successfully de-escalate a call
  7. Complete all CBTs
  8. Utilize 24/7 correctly
  9. Assists a colleague with a task or question
  10. Meet Wrap/AWC goal for the month
  11. Get a COMP Call
  12. Meet AHT Metric Goal for the month
  13. Meet Hold Goal for the month
  14. Receive 10/10 on at least 1 QA
  15. Play an ACES game
  16. Meet Schedule Adherence goal for the month
  17. Get 2 100% surveys in Medalia
  18. Send an E-card
  19. Make an interactive post in your team chat
  20. Submit a Surprise and Delight
  21. At least 1 day with over 95% Schedule Adherence
  22. Share a laugh with a customer
  23. Meet Pay to Schedule goal for the month
  24. Have at least 50% Payment to IVR rate