UtilizedtheBeWellProgramAt least 1day withover 95%ScheduleAdherenceSubmit aSurpriseandDelightReceive apromoterverbatimin CEMPHave atleast 50%Paymentto IVR rateAssists acolleaguewith a taskor questionMeet AHTMetricGoal forthe monthCompleteall CBTsMake aninteractivepost in yourteam chatUtilizeUniversalIncidentTrackerUtilize24/7correctly100%OneHallwaypercentageSendan E-cardMeet Pay toSchedulegoal for themonthMeetScheduleAdherencegoal for themonthPlay anACESgameShare alaugh withacustomerReceive10/10 onat least 1QALearnsomethingabout ateammateSuccessfullyde-escalatea callGet 2100%surveys inMedaliaGet aCOMPCallMeetWrap/AWCgoal forthe monthMeet HoldGoal forthe monthUtilizedtheBeWellProgramAt least 1day withover 95%ScheduleAdherenceSubmit aSurpriseandDelightReceive apromoterverbatimin CEMPHave atleast 50%Paymentto IVR rateAssists acolleaguewith a taskor questionMeet AHTMetricGoal forthe monthCompleteall CBTsMake aninteractivepost in yourteam chatUtilizeUniversalIncidentTrackerUtilize24/7correctly100%OneHallwaypercentageSendan E-cardMeet Pay toSchedulegoal for themonthMeetScheduleAdherencegoal for themonthPlay anACESgameShare alaugh withacustomerReceive10/10 onat least 1QALearnsomethingabout ateammateSuccessfullyde-escalatea callGet 2100%surveys inMedaliaGet aCOMPCallMeetWrap/AWCgoal forthe monthMeet HoldGoal forthe month

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilized the BeWell Program
  2. At least 1 day with over 95% Schedule Adherence
  3. Submit a Surprise and Delight
  4. Receive a promoter verbatim in CEMP
  5. Have at least 50% Payment to IVR rate
  6. Assists a colleague with a task or question
  7. Meet AHT Metric Goal for the month
  8. Complete all CBTs
  9. Make an interactive post in your team chat
  10. Utilize Universal Incident Tracker
  11. Utilize 24/7 correctly
  12. 100% OneHallway percentage
  13. Send an E-card
  14. Meet Pay to Schedule goal for the month
  15. Meet Schedule Adherence goal for the month
  16. Play an ACES game
  17. Share a laugh with a customer
  18. Receive 10/10 on at least 1 QA
  19. Learn something about a teammate
  20. Successfully de-escalate a call
  21. Get 2 100% surveys in Medalia
  22. Get a COMP Call
  23. Meet Wrap/AWC goal for the month
  24. Meet Hold Goal for the month