UtilizeUniversalIncidentTrackerMeet HoldGoal forthe monthMake aninteractivepost in yourteam chatReceive apromoterverbatimin CEMPMeetScheduleAdherencegoal for themonth100%OneHallwaypercentageSuccessfullyde-escalatea callShare alaugh withacustomerPlay anACESgameUtilizedtheBeWellProgramUtilize24/7correctlyHave atleast 50%Paymentto IVR rateReceive10/10 onat least 1QAMeet AHTMetricGoal forthe monthAssists acolleaguewith a taskor questionCompleteall CBTsAt least 1day withover 95%ScheduleAdherenceSubmit aSurpriseandDelightSendan E-cardMeetWrap/AWCgoal forthe monthLearnsomethingabout ateammateMeet Pay toSchedulegoal for themonthGet aCOMPCallGet 2100%surveys inMedaliaUtilizeUniversalIncidentTrackerMeet HoldGoal forthe monthMake aninteractivepost in yourteam chatReceive apromoterverbatimin CEMPMeetScheduleAdherencegoal for themonth100%OneHallwaypercentageSuccessfullyde-escalatea callShare alaugh withacustomerPlay anACESgameUtilizedtheBeWellProgramUtilize24/7correctlyHave atleast 50%Paymentto IVR rateReceive10/10 onat least 1QAMeet AHTMetricGoal forthe monthAssists acolleaguewith a taskor questionCompleteall CBTsAt least 1day withover 95%ScheduleAdherenceSubmit aSurpriseandDelightSendan E-cardMeetWrap/AWCgoal forthe monthLearnsomethingabout ateammateMeet Pay toSchedulegoal for themonthGet aCOMPCallGet 2100%surveys inMedalia

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize Universal Incident Tracker
  2. Meet Hold Goal for the month
  3. Make an interactive post in your team chat
  4. Receive a promoter verbatim in CEMP
  5. Meet Schedule Adherence goal for the month
  6. 100% OneHallway percentage
  7. Successfully de-escalate a call
  8. Share a laugh with a customer
  9. Play an ACES game
  10. Utilized the BeWell Program
  11. Utilize 24/7 correctly
  12. Have at least 50% Payment to IVR rate
  13. Receive 10/10 on at least 1 QA
  14. Meet AHT Metric Goal for the month
  15. Assists a colleague with a task or question
  16. Complete all CBTs
  17. At least 1 day with over 95% Schedule Adherence
  18. Submit a Surprise and Delight
  19. Send an E-card
  20. Meet Wrap/AWC goal for the month
  21. Learn something about a teammate
  22. Meet Pay to Schedule goal for the month
  23. Get a COMP Call
  24. Get 2 100% surveys in Medalia