Play anACESgameMeetScheduleAdherencegoal for themonthSubmit aSurpriseandDelightReceive apromoterverbatimin CEMPReceive10/10 onat least 1QAGet aCOMPCallMeetWrap/AWCgoal forthe monthAssists acolleaguewith a taskor questionLearnsomethingabout ateammate100%OneHallwaypercentageMeet Pay toSchedulegoal for themonthSendan E-cardUtilizedtheBeWellProgramUtilize24/7correctlyShare alaugh withacustomerAt least 1day withover 95%ScheduleAdherenceMeet HoldGoal forthe monthCompleteall CBTsGet 2100%surveys inMedaliaMeet AHTMetricGoal forthe monthHave atleast 50%Paymentto IVR rateSuccessfullyde-escalatea callUtilizeUniversalIncidentTrackerMake aninteractivepost in yourteam chatPlay anACESgameMeetScheduleAdherencegoal for themonthSubmit aSurpriseandDelightReceive apromoterverbatimin CEMPReceive10/10 onat least 1QAGet aCOMPCallMeetWrap/AWCgoal forthe monthAssists acolleaguewith a taskor questionLearnsomethingabout ateammate100%OneHallwaypercentageMeet Pay toSchedulegoal for themonthSendan E-cardUtilizedtheBeWellProgramUtilize24/7correctlyShare alaugh withacustomerAt least 1day withover 95%ScheduleAdherenceMeet HoldGoal forthe monthCompleteall CBTsGet 2100%surveys inMedaliaMeet AHTMetricGoal forthe monthHave atleast 50%Paymentto IVR rateSuccessfullyde-escalatea callUtilizeUniversalIncidentTrackerMake aninteractivepost in yourteam chat

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Play an ACES game
  2. Meet Schedule Adherence goal for the month
  3. Submit a Surprise and Delight
  4. Receive a promoter verbatim in CEMP
  5. Receive 10/10 on at least 1 QA
  6. Get a COMP Call
  7. Meet Wrap/AWC goal for the month
  8. Assists a colleague with a task or question
  9. Learn something about a teammate
  10. 100% OneHallway percentage
  11. Meet Pay to Schedule goal for the month
  12. Send an E-card
  13. Utilized the BeWell Program
  14. Utilize 24/7 correctly
  15. Share a laugh with a customer
  16. At least 1 day with over 95% Schedule Adherence
  17. Meet Hold Goal for the month
  18. Complete all CBTs
  19. Get 2 100% surveys in Medalia
  20. Meet AHT Metric Goal for the month
  21. Have at least 50% Payment to IVR rate
  22. Successfully de-escalate a call
  23. Utilize Universal Incident Tracker
  24. Make an interactive post in your team chat