UtilizedtheBeWellProgram100%OneHallwaypercentageReceive apromoterverbatimin CEMPLearnsomethingabout ateammateShare alaugh withacustomerHave atleast 50%Paymentto IVR rateGet 2100%surveys inMedaliaMake aninteractivepost in yourteam chatMeetWrap/AWCgoal forthe monthAssists acolleaguewith a taskor questionSuccessfullyde-escalatea callMeet HoldGoal forthe monthSendan E-cardMeetScheduleAdherencegoal for themonthGet aCOMPCallAt least 1day withover 95%ScheduleAdherenceUtilizeUniversalIncidentTrackerSubmit aSurpriseandDelightCompleteall CBTsUtilize24/7correctlyMeet AHTMetricGoal forthe monthMeet Pay toSchedulegoal for themonthReceive10/10 onat least 1QAPlay anACESgameUtilizedtheBeWellProgram100%OneHallwaypercentageReceive apromoterverbatimin CEMPLearnsomethingabout ateammateShare alaugh withacustomerHave atleast 50%Paymentto IVR rateGet 2100%surveys inMedaliaMake aninteractivepost in yourteam chatMeetWrap/AWCgoal forthe monthAssists acolleaguewith a taskor questionSuccessfullyde-escalatea callMeet HoldGoal forthe monthSendan E-cardMeetScheduleAdherencegoal for themonthGet aCOMPCallAt least 1day withover 95%ScheduleAdherenceUtilizeUniversalIncidentTrackerSubmit aSurpriseandDelightCompleteall CBTsUtilize24/7correctlyMeet AHTMetricGoal forthe monthMeet Pay toSchedulegoal for themonthReceive10/10 onat least 1QAPlay anACESgame

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilized the BeWell Program
  2. 100% OneHallway percentage
  3. Receive a promoter verbatim in CEMP
  4. Learn something about a teammate
  5. Share a laugh with a customer
  6. Have at least 50% Payment to IVR rate
  7. Get 2 100% surveys in Medalia
  8. Make an interactive post in your team chat
  9. Meet Wrap/AWC goal for the month
  10. Assists a colleague with a task or question
  11. Successfully de-escalate a call
  12. Meet Hold Goal for the month
  13. Send an E-card
  14. Meet Schedule Adherence goal for the month
  15. Get a COMP Call
  16. At least 1 day with over 95% Schedule Adherence
  17. Utilize Universal Incident Tracker
  18. Submit a Surprise and Delight
  19. Complete all CBTs
  20. Utilize 24/7 correctly
  21. Meet AHT Metric Goal for the month
  22. Meet Pay to Schedule goal for the month
  23. Receive 10/10 on at least 1 QA
  24. Play an ACES game