Learnsomethingabout ateammateUtilizedtheBeWellProgramSubmit aSurpriseandDelightMake aninteractivepost in yourteam chatReceive10/10 onat least 1QAGet aCOMPCallMeetScheduleAdherencegoal for themonthCompleteall CBTsUtilize24/7correctlyMeetWrap/AWCgoal forthe monthHave atleast 50%Paymentto IVR rateReceive apromoterverbatimin CEMPMeet AHTMetricGoal forthe monthSendan E-card100%OneHallwaypercentageGet 2100%surveys inMedaliaShare alaugh withacustomerSuccessfullyde-escalatea callAssists acolleaguewith a taskor questionMeet HoldGoal forthe monthMeet Pay toSchedulegoal for themonthAt least 1day withover 95%ScheduleAdherenceUtilizeUniversalIncidentTrackerPlay anACESgameLearnsomethingabout ateammateUtilizedtheBeWellProgramSubmit aSurpriseandDelightMake aninteractivepost in yourteam chatReceive10/10 onat least 1QAGet aCOMPCallMeetScheduleAdherencegoal for themonthCompleteall CBTsUtilize24/7correctlyMeetWrap/AWCgoal forthe monthHave atleast 50%Paymentto IVR rateReceive apromoterverbatimin CEMPMeet AHTMetricGoal forthe monthSendan E-card100%OneHallwaypercentageGet 2100%surveys inMedaliaShare alaugh withacustomerSuccessfullyde-escalatea callAssists acolleaguewith a taskor questionMeet HoldGoal forthe monthMeet Pay toSchedulegoal for themonthAt least 1day withover 95%ScheduleAdherenceUtilizeUniversalIncidentTrackerPlay anACESgame

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something about a teammate
  2. Utilized the BeWell Program
  3. Submit a Surprise and Delight
  4. Make an interactive post in your team chat
  5. Receive 10/10 on at least 1 QA
  6. Get a COMP Call
  7. Meet Schedule Adherence goal for the month
  8. Complete all CBTs
  9. Utilize 24/7 correctly
  10. Meet Wrap/AWC goal for the month
  11. Have at least 50% Payment to IVR rate
  12. Receive a promoter verbatim in CEMP
  13. Meet AHT Metric Goal for the month
  14. Send an E-card
  15. 100% OneHallway percentage
  16. Get 2 100% surveys in Medalia
  17. Share a laugh with a customer
  18. Successfully de-escalate a call
  19. Assists a colleague with a task or question
  20. Meet Hold Goal for the month
  21. Meet Pay to Schedule goal for the month
  22. At least 1 day with over 95% Schedule Adherence
  23. Utilize Universal Incident Tracker
  24. Play an ACES game