UtilizedtheBeWellProgramReceive10/10 onat least 1QAAssists acolleaguewith a taskor questionSendan E-cardMeetWrap/AWCgoal forthe monthMeet AHTMetricGoal forthe monthHave atleast 50%Paymentto IVR rateSubmit aSurpriseandDelightAt least 1day withover 95%ScheduleAdherenceGet 2100%surveys inMedaliaMeetScheduleAdherencegoal for themonthLearnsomethingabout ateammateUtilize24/7correctlySuccessfullyde-escalatea callMeet HoldGoal forthe monthShare alaugh withacustomerMake aninteractivepost in yourteam chatReceive apromoterverbatimin CEMP100%OneHallwaypercentageGet aCOMPCallCompleteall CBTsPlay anACESgameUtilizeUniversalIncidentTrackerMeet Pay toSchedulegoal for themonthUtilizedtheBeWellProgramReceive10/10 onat least 1QAAssists acolleaguewith a taskor questionSendan E-cardMeetWrap/AWCgoal forthe monthMeet AHTMetricGoal forthe monthHave atleast 50%Paymentto IVR rateSubmit aSurpriseandDelightAt least 1day withover 95%ScheduleAdherenceGet 2100%surveys inMedaliaMeetScheduleAdherencegoal for themonthLearnsomethingabout ateammateUtilize24/7correctlySuccessfullyde-escalatea callMeet HoldGoal forthe monthShare alaugh withacustomerMake aninteractivepost in yourteam chatReceive apromoterverbatimin CEMP100%OneHallwaypercentageGet aCOMPCallCompleteall CBTsPlay anACESgameUtilizeUniversalIncidentTrackerMeet Pay toSchedulegoal for themonth

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilized the BeWell Program
  2. Receive 10/10 on at least 1 QA
  3. Assists a colleague with a task or question
  4. Send an E-card
  5. Meet Wrap/AWC goal for the month
  6. Meet AHT Metric Goal for the month
  7. Have at least 50% Payment to IVR rate
  8. Submit a Surprise and Delight
  9. At least 1 day with over 95% Schedule Adherence
  10. Get 2 100% surveys in Medalia
  11. Meet Schedule Adherence goal for the month
  12. Learn something about a teammate
  13. Utilize 24/7 correctly
  14. Successfully de-escalate a call
  15. Meet Hold Goal for the month
  16. Share a laugh with a customer
  17. Make an interactive post in your team chat
  18. Receive a promoter verbatim in CEMP
  19. 100% OneHallway percentage
  20. Get a COMP Call
  21. Complete all CBTs
  22. Play an ACES game
  23. Utilize Universal Incident Tracker
  24. Meet Pay to Schedule goal for the month