MeetWrap/AWCgoal forthe monthSubmit aSurpriseandDelightUtilizedtheBeWellProgramReceive10/10 onat least 1QALearnsomethingabout ateammateSuccessfullyde-escalatea callMake aninteractivepost in yourteam chatCompleteall CBTsAssists acolleaguewith a taskor questionUtilizeUniversalIncidentTrackerShare alaugh withacustomerGet 2100%surveys inMedaliaHave atleast 50%Paymentto IVR rateAt least 1day withover 95%ScheduleAdherenceGet aCOMPCallPlay anACESgameMeet HoldGoal forthe monthMeet Pay toSchedulegoal for themonthReceive apromoterverbatimin CEMPMeet AHTMetricGoal forthe month100%OneHallwaypercentageSendan E-cardMeetScheduleAdherencegoal for themonthUtilize24/7correctlyMeetWrap/AWCgoal forthe monthSubmit aSurpriseandDelightUtilizedtheBeWellProgramReceive10/10 onat least 1QALearnsomethingabout ateammateSuccessfullyde-escalatea callMake aninteractivepost in yourteam chatCompleteall CBTsAssists acolleaguewith a taskor questionUtilizeUniversalIncidentTrackerShare alaugh withacustomerGet 2100%surveys inMedaliaHave atleast 50%Paymentto IVR rateAt least 1day withover 95%ScheduleAdherenceGet aCOMPCallPlay anACESgameMeet HoldGoal forthe monthMeet Pay toSchedulegoal for themonthReceive apromoterverbatimin CEMPMeet AHTMetricGoal forthe month100%OneHallwaypercentageSendan E-cardMeetScheduleAdherencegoal for themonthUtilize24/7correctly

PRQ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Meet Wrap/AWC goal for the month
  2. Submit a Surprise and Delight
  3. Utilized the BeWell Program
  4. Receive 10/10 on at least 1 QA
  5. Learn something about a teammate
  6. Successfully de-escalate a call
  7. Make an interactive post in your team chat
  8. Complete all CBTs
  9. Assists a colleague with a task or question
  10. Utilize Universal Incident Tracker
  11. Share a laugh with a customer
  12. Get 2 100% surveys in Medalia
  13. Have at least 50% Payment to IVR rate
  14. At least 1 day with over 95% Schedule Adherence
  15. Get a COMP Call
  16. Play an ACES game
  17. Meet Hold Goal for the month
  18. Meet Pay to Schedule goal for the month
  19. Receive a promoter verbatim in CEMP
  20. Meet AHT Metric Goal for the month
  21. 100% OneHallway percentage
  22. Send an E-card
  23. Meet Schedule Adherence goal for the month
  24. Utilize 24/7 correctly