(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer requests a loaner and you successfully booked one for any brand!
Cancel a customer appointment and NOT rescheduling
Customer had issues with a tire. Flat or Air Leak
"Do you got any specials going on?"
"My Car is getting towed."
Had to transfer to the Body Shop
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Is that covered under warranty?"
"Is my vehicle done?"
"Where are you guys located?"
*Had to give customer directions to our locations*
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"What do you mean you're not in the garage?"
"Is this Service?"
Scheduled a Recall
(remedy and parts are available)
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Responded to a Gubagoo Chat
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Parts, Please!"
*Had to transfer to a Parts Department*
Transferred to Accounts Receivable/Payable
"Is my Vehicle safe to drive?"
Free!
"Can I get that looked at today?"
Had to explain the difference between a "wait" and "drop off"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Customer thinks they are calling the Eastside
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
