(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer thinks they are calling the Eastside
"Parts, Please!"
*Had to transfer to a Parts Department*
Customer had issues with a tire. Flat or Air Leak
Had to transfer to the Body Shop
"Is my Vehicle safe to drive?"
"Is my vehicle done?"
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Where are you guys located?"
*Had to give customer directions to our locations*
Cancel a customer appointment and NOT rescheduling
"My Car is getting towed."
Transferred to Accounts Receivable/Payable
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Can I get that looked at today?"
Customer requests a loaner and you successfully booked one for any brand!
"Is this Service?"
"What do you mean you're not in the garage?"
Responded to a Gubagoo Chat
Scheduled a Recall
(remedy and parts are available)
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Had to explain the difference between a "wait" and "drop off"
"Do you got any specials going on?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Free!
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
