(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Where are you guys located?"
*Had to give customer directions to our locations*
Customer requests a loaner and you successfully booked one for any brand!
"Is my vehicle done?"
"Is this Service?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Had to transfer to the Body Shop
Transferred to Accounts Receivable/Payable
"Do you got any specials going on?"
"My Car is getting towed."
"Can I get that looked at today?"
"Is my Vehicle safe to drive?"
"Parts, Please!"
*Had to transfer to a Parts Department*
"What do you mean you're not in the garage?"
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
"Is that covered under warranty?"
Customer thinks they are calling the Eastside
Scheduled a Recall
(remedy and parts are available)
Free!
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Responded to a Gubagoo Chat
Customer had issues with a tire. Flat or Air Leak
Had to explain the difference between a "wait" and "drop off"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Cancel a customer appointment and NOT rescheduling
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
