(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"What do you mean you're not in the garage?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Free!
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
"Is this Service?"
Cancel a customer appointment and NOT rescheduling
Transferred to Accounts Receivable/Payable
Scheduled a Recall
(remedy and parts are available)
Customer requests a loaner and you successfully booked one for any brand!
"Parts, Please!"
*Had to transfer to a Parts Department*
"Is my vehicle done?"
Customer had issues with a tire. Flat or Air Leak
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Is my Vehicle safe to drive?"
"Can I get that looked at today?"
"Is that covered under warranty?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"My Car is getting towed."
Responded to a Gubagoo Chat
"Where are you guys located?"
*Had to give customer directions to our locations*
Had to explain the difference between a "wait" and "drop off"
