(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
"Can I get that looked at today?"
"My Car is getting towed."
Responded to a Gubagoo Chat
Customer requests a loaner and you successfully booked one for any brand!
Customer had issues with a tire. Flat or Air Leak
Transferred to Accounts Receivable/Payable
"Is my Vehicle safe to drive?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Free!
Cancel a customer appointment and NOT rescheduling
"Is this Service?"
Had to transfer to the Body Shop
Had to explain the difference between a "wait" and "drop off"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Scheduled a Recall
(remedy and parts are available)
"Is that covered under warranty?"
"Is my vehicle done?"
"Where are you guys located?"
*Had to give customer directions to our locations*
"What do you mean you're not in the garage?"
"Do you got any specials going on?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Customer thinks they are calling the Eastside
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Parts, Please!"
*Had to transfer to a Parts Department*
