(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Customer thinks they are calling the Eastside
"Do you got any specials going on?"
Free!
"What do you mean you're not in the garage?"
"Where are you guys located?"
*Had to give customer directions to our locations*
"Is my Vehicle safe to drive?"
"My Car is getting towed."
Had to transfer to the Body Shop
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Customer requests a loaner and you successfully booked one for any brand!
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Parts, Please!"
*Had to transfer to a Parts Department*
Transferred to Accounts Receivable/Payable
"Is that covered under warranty?"
"Is my vehicle done?"
Cancel a customer appointment and NOT rescheduling
Had to explain the difference between a "wait" and "drop off"
Scheduled a Recall
(remedy and parts are available)
"Is this Service?"
"Can I get that looked at today?"
Responded to a Gubagoo Chat
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
