(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer thinks they are calling the Eastside
"Can I get that looked at today?"
Had to transfer to the Body Shop
"Where are you guys located?"
*Had to give customer directions to our locations*
"What do you mean you're not in the garage?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Transferred to Accounts Receivable/Payable
"Do you got any specials going on?"
"Parts, Please!"
*Had to transfer to a Parts Department*
"Is this Service?"
Free!
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Customer had issues with a tire. Flat or Air Leak
Customer requests a loaner and you successfully booked one for any brand!
Scheduled a Recall
(remedy and parts are available)
Had to explain the difference between a "wait" and "drop off"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"My Car is getting towed."
"Is my Vehicle safe to drive?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is that covered under warranty?"
Cancel a customer appointment and NOT rescheduling
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
