(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled a Recall
(remedy and parts are available)
Had to transfer to the Body Shop
Customer had issues with a tire. Flat or Air Leak
"Where are you guys located?"
*Had to give customer directions to our locations*
"Can I get that looked at today?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"What do you mean you're not in the garage?"
Transferred to Accounts Receivable/Payable
"My Car is getting towed."
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Is my Vehicle safe to drive?"
Customer requests a loaner and you successfully booked one for any brand!
Responded to a Gubagoo Chat
"Is that covered under warranty?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Free!
"Is my vehicle done?"
"Parts, Please!"
*Had to transfer to a Parts Department*
"Is this Service?"
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Customer thinks they are calling the Eastside
"Do you got any specials going on?"
Had to explain the difference between a "wait" and "drop off"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Cancel a customer appointment and NOT rescheduling
