(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to explain the difference between a "wait" and "drop off"
"Parts, Please!"
*Had to transfer to a Parts Department*
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Is my vehicle done?"
"Can I get that looked at today?"
"Do you got any specials going on?"
Transferred to Accounts Receivable/Payable
Free!
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Where are you guys located?"
*Had to give customer directions to our locations*
Customer requests a loaner and you successfully booked one for any brand!
Cancel a customer appointment and NOT rescheduling
Customer thinks they are calling the Eastside
"What do you mean you're not in the garage?"
"Is my Vehicle safe to drive?"
Customer had issues with a tire. Flat or Air Leak
Responded to a Gubagoo Chat
"My Car is getting towed."
"Is that covered under warranty?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Scheduled a Recall
(remedy and parts are available)
