(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled a Recall
(remedy and parts are available)
"Where are you guys located?"
*Had to give customer directions to our locations*
Had to explain the difference between a "wait" and "drop off"
"Is that covered under warranty?"
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Customer had issues with a tire. Flat or Air Leak
Had to transfer to the Body Shop
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Do you got any specials going on?"
"My Car is getting towed."
Customer thinks they are calling the Eastside
"Is my vehicle done?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Transferred to Accounts Receivable/Payable
Customer requests a loaner and you successfully booked one for any brand!
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is this Service?"
Cancel a customer appointment and NOT rescheduling
"Is my Vehicle safe to drive?"
Free!
"Parts, Please!"
*Had to transfer to a Parts Department*
