(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Had to explain the difference between a "wait" and "drop off"
Customer thinks they are calling the Eastside
"Is my Vehicle safe to drive?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Scheduled a Recall
(remedy and parts are available)
"Can I get that looked at today?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Is my vehicle done?"
"My Car is getting towed."
Cancel a customer appointment and NOT rescheduling
"What do you mean you're not in the garage?"
Transferred to Accounts Receivable/Payable
Responded to a Gubagoo Chat
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
"Where are you guys located?"
*Had to give customer directions to our locations*
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Had to transfer to the Body Shop
"Is this Service?"
"Do you got any specials going on?"
Free!
"Is that covered under warranty?"
"Parts, Please!"
*Had to transfer to a Parts Department*
Customer had issues with a tire. Flat or Air Leak
Customer requests a loaner and you successfully booked one for any brand!
