(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is that covered under warranty?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Scheduled a Recall
(remedy and parts are available)
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Responded to a Gubagoo Chat
Transferred to Accounts Receivable/Payable
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Can I get that looked at today?"
"Where are you guys located?"
*Had to give customer directions to our locations*
Had to transfer to the Body Shop
Free!
Had to explain the difference between a "wait" and "drop off"
"My Car is getting towed."
Customer requests a loaner and you successfully booked one for any brand!
"Is my Vehicle safe to drive?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Is my vehicle done?"
Customer had issues with a tire. Flat or Air Leak
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Do you got any specials going on?"
"What do you mean you're not in the garage?"
"Is this Service?"
Customer thinks they are calling the Eastside
Cancel a customer appointment and NOT rescheduling
"Parts, Please!"
*Had to transfer to a Parts Department*
