(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is my Vehicle safe to drive?"
"Is that covered under warranty?"
"Is my vehicle done?"
Customer requests a loaner and you successfully booked one for any brand!
Customer had issues with a tire. Flat or Air Leak
Had to transfer to the Body Shop
Free!
"Parts, Please!"
*Had to transfer to a Parts Department*
Responded to a Gubagoo Chat
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Customer thinks they are calling the Eastside
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Transferred to Accounts Receivable/Payable
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Is this Service?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Cancel a customer appointment and NOT rescheduling
Scheduled a Recall
(remedy and parts are available)
"Can I get that looked at today?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"What do you mean you're not in the garage?"
"Do you got any specials going on?"
Had to explain the difference between a "wait" and "drop off"
"My Car is getting towed."
"Where are you guys located?"
*Had to give customer directions to our locations*
