(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is my vehicle done?"
"My Car is getting towed."
Cancel a customer appointment and NOT rescheduling
Responded to a Gubagoo Chat
"Parts, Please!"
*Had to transfer to a Parts Department*
Customer thinks they are calling the Eastside
Scheduled a Recall
(remedy and parts are available)
"Where are you guys located?"
*Had to give customer directions to our locations*
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Can I get that looked at today?"
"Is my Vehicle safe to drive?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Had to transfer to the Body Shop
Transferred to Accounts Receivable/Payable
Customer had issues with a tire. Flat or Air Leak
"Is that covered under warranty?"
Customer requests a loaner and you successfully booked one for any brand!
Free!
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Is this Service?"
"What do you mean you're not in the garage?"
Had to explain the difference between a "wait" and "drop off"
"Do you got any specials going on?"
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
