(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can I get that looked at today?"
Scheduled a customer detail
Appt. Date: ____________
Customer Name: ____________
Customer requests a loaner and you successfully booked one for any brand!
"My Car is getting towed."
Scheduled a Recall
(remedy and parts are available)
Responded to a Gubagoo Chat
Customer had issues with a tire. Flat or Air Leak
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Where are you guys located?"
*Had to give customer directions to our locations*
Free!
"Is this Service?"
"Parts, Please!"
*Had to transfer to a Parts Department*
"Is that covered under warranty?"
"Do you got any specials going on?"
"Is my vehicle done?"
Customer thinks they are calling the Eastside
"Is my Vehicle safe to drive?"
"What do you mean you're not in the garage?"
Transferred to Accounts Receivable/Payable
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Cancel a customer appointment and NOT rescheduling
Had to explain the difference between a "wait" and "drop off"
