Pt putsYOUon hold"I guessI'll just diewaiting""Do youhaveanythingsooner?"Billing"Please talkto my wifeto set upany appts" <Pt gives 20minsexplanation>"I have towait HOWlong?"AdultMedicaidDr.s officeis callingyou"My wifeis makingme call"MedicalRecords"I need tobe seenin 2 days""My Dr.sent areferral thismorning ..."LPGcallingInterpreterNoseBleedsPt putsYOUon hold"I guessI'll just diewaiting""Do youhaveanythingsooner?"Billing"Please talkto my wifeto set upany appts" <Pt gives 20minsexplanation>"I have towait HOWlong?"AdultMedicaidDr.s officeis callingyou"My wifeis makingme call"MedicalRecords"I need tobe seenin 2 days""My Dr.sent areferral thismorning ..."LPGcallingInterpreterNoseBleeds

PHONES - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt puts YOU on hold
  2. "I guess I'll just die waiting"
  3. "Do you have anything sooner?"
  4. Billing
  5. "Please talk to my wife to set up any appts"
  6. <Pt gives 20 mins explanation>
  7. "I have to wait HOW long?"
  8. Adult Medicaid
  9. Dr.s office is calling you
  10. "My wife is making me call"
  11. Medical Records
  12. "I need to be seen in 2 days"
  13. "My Dr. sent a referral this morning ..."
  14. LPG calling
  15. Interpreter
  16. Nose Bleeds