"I need tobe seenin 2 days"Pt putsYOUon holdDr.s officeis callingyouMedicalRecords"I guessI'll just diewaiting"LPGcalling"I have towait HOWlong?"NoseBleeds"Please talkto my wifeto set upany appts" "My Dr.sent areferral thismorning ..."Interpreter"Do youhaveanythingsooner?"BillingAdultMedicaid"My wifeis makingme call"<Pt gives 20minsexplanation>"I need tobe seenin 2 days"Pt putsYOUon holdDr.s officeis callingyouMedicalRecords"I guessI'll just diewaiting"LPGcalling"I have towait HOWlong?"NoseBleeds"Please talkto my wifeto set upany appts" "My Dr.sent areferral thismorning ..."Interpreter"Do youhaveanythingsooner?"BillingAdultMedicaid"My wifeis makingme call"<Pt gives 20minsexplanation>

PHONES - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I need to be seen in 2 days"
  2. Pt puts YOU on hold
  3. Dr.s office is calling you
  4. Medical Records
  5. "I guess I'll just die waiting"
  6. LPG calling
  7. "I have to wait HOW long?"
  8. Nose Bleeds
  9. "Please talk to my wife to set up any appts"
  10. "My Dr. sent a referral this morning ..."
  11. Interpreter
  12. "Do you have anything sooner?"
  13. Billing
  14. Adult Medicaid
  15. "My wife is making me call"
  16. <Pt gives 20 mins explanation>