(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"It was a difficult decision"
"We will follow up on this"
"I know I didn't respond to everything you asked me"
Cost-effectiveness
"From one day to another, Google says something"
"A lot of cheaper competition from India"
"Google is asking for 24/7 coverage"
"Under-delivering"
Asking to remain professional about it
"I understand your frustration"
Saying "we" for things they won't have to do
A lot of words in endless sentences just to confuse and exhaust you
Re-framing it as "challenging"
"No one is losing their job"
Majority of management not in the room
"Don't worry, the project is not shutting down"
Emphasizing that is a "request coming from the client"
