New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What is the maximum time limit on EHD?
   36 months
2. What should we do if a borrower is asking us for the 1098-T form?
   Tell bwr to call School FAO
3. What screen in CLASS can you see if a 120-day Rule pmt was ma
   133
4. CLASS code for grace period
   GRCE
5. How does the Dept of Education calculate the new interest rate for a consolidated loan?
   Weighted Average
6. What is the IDR plan that FFELP are eligible for?
   IBR
7. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
   OnBase
8. CLASS code for In-School Deferment
   DSCH
9. Who processes all PSLF applications?
   MOHELA
10. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
    Grad School Loans
11. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
    30%
12. Which plan will give the borrower the highest starting monthly payment?
    Standard
13. CLASS code for Post-Enrollment Deferment
    DGRC
14. Which UED qualifying option can they use to clear negative credit reporting?
    Registered (not benefits)
15. What screen in CLASS can we see credit reporting history?
    391
16. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
17. Who processes all consolidation applications?
    AidVantage
18. Borrowers who have TDI amount over ____ will receive a 1098-E form.
    $600
19. When did the COVID Forbearance end officially?
    08/30/2023
20. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
21. When is the on-ramp period scheduled to end?
    09/30/2024
22. Who processes all TPD discharges?
    NelNet
23. PHEAA is also referred to as ______.
    FedLoan Servicing
24. What is the transaction code for the 120-Day Rule pmt?
    135
25. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
    $5k
26. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
    Innovis
27. In order to setup AutoPay, loans must be in ____________ status.
    Repayment
28. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
29. CLASS code for In-School Status
    SCHL
30. Who does the borrower need to send TLF application to?
    Edfinancial
31. What screen in CLASS can you see tax deductible interest?
    13c
32. Which deferment will the government take care of all interest accruing?
    DCHM
33. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
    DHAR
34. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
    120-Day Rule
35. What type of loan cannot be consolidated by itself?
    Consolidated Loan
36. CLASS code for PLUS In-School Deferment
    DSTU