New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Who processes all PSLF applications?
   MOHELA
2. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
   30%
3. Which plan will give the borrower the highest starting monthly payment?
   Standard
4. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
   120-Day Rule
5. Who processes all consolidation applications?
   AidVantage
6. How does the Dept of Education calculate the new interest rate for a consolidated loan?
   Weighted Average
7. Which deferment will the government take care of all interest accruing?
   DCHM
8. Who does the borrower need to send TLF application to?
   Edfinancial
9. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
   $5k
10. CLASS code for grace period
    GRCE
11. Borrowers who have TDI amount over ____ will receive a 1098-E form.
    $600
12. In order to setup AutoPay, loans must be in ____________ status.
    Repayment
13. When did the COVID Forbearance end officially?
    08/30/2023
14. CLASS code for PLUS In-School Deferment
    DSTU
15. Which UED qualifying option can they use to clear negative credit reporting?
    Registered (not benefits)
16. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
    Innovis
17. When is the on-ramp period scheduled to end?
    09/30/2024
18. What screen in CLASS can you see tax deductible interest?
    13c
19. What screen in CLASS can we see credit reporting history?
    391
20. Who processes all TPD discharges?
    NelNet
21. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
22. What should we do if a borrower is asking us for the 1098-T form?
    Tell bwr to call School FAO
23. What screen in CLASS can you see if a 120-day Rule pmt was ma
    133
24. PHEAA is also referred to as ______.
    FedLoan Servicing
25. CLASS code for Post-Enrollment Deferment
    DGRC
26. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
27. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
28. What is the maximum time limit on EHD?
    36 months
29. What is the IDR plan that FFELP are eligible for?
    IBR
30. What type of loan cannot be consolidated by itself?
    Consolidated Loan
31. CLASS code for In-School Status
    SCHL
32. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
    OnBase
33. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
    DHAR
34. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
    Grad School Loans
35. CLASS code for In-School Deferment
    DSCH
36. What is the transaction code for the 120-Day Rule pmt?
    135