OnBaseWhere an we go toview accounthistory from whena customer's loanwas in SLSS orserviced by otherservicers?DSTUCLASS codefor PLUS In-SchoolDeferment$5kA borrower is ahighly qualifiedelementary schoolmath teacher. Howmuch are theyeligible to haveforgiven under TLF?$600Borrowers whohave TDIamount over____ willreceive a 1098-E form.30%The increase every2 years under theGraduated Planscan be up to _____of the currentminimum pmt amt.MOHELAWhoprocesses allPSLFapplications?RepaymentIn order tosetup AutoPay,loans must bein____________status.InnovisWe report to thefollowing creditbureaus: Experian,Equifax,Transunion, and____________.IBRWhat is theIDR plan thatFFELP areeligible for?ConsolidatedLoanWhat type ofloan cannotbeconsolidatedby itself?133What screenin CLASS canyou see if a120-day Rulepmt was maAidVantageWhoprocesses allconsolidationapplications?GRCECLASScode forgraceperiodTell bwr tocallSchoolFAOWhat shouldwe do if aborrower isasking us forthe 1098-Tform?10%SAVE give you apaymentcalculated at ____of the borrower'sdiscretionaryincome.EdfinancialWho does theborrower needto send TLFapplication to?Registered(notbenefits)Which UEDqualifyingoption can theyuse to clearnegative creditreporting?WeightedAverageHow does theDept of Educationcalculate the newinterest rate for aconsolidated loan?13cWhat screenin CLASS canyou see taxdeductibleinterest?GradSchoolLoansWhy would aborrower on SAVEneed to make 300qualifying pmts toreachforgiveness?DSCHCLASScode forIn-SchoolDefermentDHARIf the borroweris serving in thePeace Corps,what defermentmight theyqualify for?120-DayRuleWhat rule allows aborrower to skipover interest withtheir payment andapply the pmtstraight toprincipal?DCHMWhichdeferment willthe governmenttake care of allinterestaccruing?StandardWhich plan willgive theborrower thehighest startingmonthlypayment?NelNetWhoprocessesall TPDdischarges?SCHLCLASScode forIn-SchoolStatus135What is thetransactioncode for the120-DayRule pmt?391What screenin CLASS canwe see creditreportinghistory?FedLoanServicingPHEAA isalsoreferred toas ______.$17,500A borrower is ahighly qualifiedSpecial Ed teacher.How much are theyeligible to haveforgiven under TLF?36monthsWhat is themaximumtime limiton EHD?08/30/2023When didthe COVIDForbearanceendofficially?09/30/2024When is theon-rampperiodscheduled toend?BorrowerDefense toRepaymentForbearanceWhat doesCLASScode FBDGindicate?DGRCCLASS codefor Post-EnrollmentDefermentOnBaseWhere an we go toview accounthistory from whena customer's loanwas in SLSS orserviced by otherservicers?DSTUCLASS codefor PLUS In-SchoolDeferment$5kA borrower is ahighly qualifiedelementary schoolmath teacher. Howmuch are theyeligible to haveforgiven under TLF?$600Borrowers whohave TDIamount over____ willreceive a 1098-E form.30%The increase every2 years under theGraduated Planscan be up to _____of the currentminimum pmt amt.MOHELAWhoprocesses allPSLFapplications?RepaymentIn order tosetup AutoPay,loans must bein____________status.InnovisWe report to thefollowing creditbureaus: Experian,Equifax,Transunion, and____________.IBRWhat is theIDR plan thatFFELP areeligible for?ConsolidatedLoanWhat type ofloan cannotbeconsolidatedby itself?133What screenin CLASS canyou see if a120-day Rulepmt was maAidVantageWhoprocesses allconsolidationapplications?GRCECLASScode forgraceperiodTell bwr tocallSchoolFAOWhat shouldwe do if aborrower isasking us forthe 1098-Tform?10%SAVE give you apaymentcalculated at ____of the borrower'sdiscretionaryincome.EdfinancialWho does theborrower needto send TLFapplication to?Registered(notbenefits)Which UEDqualifyingoption can theyuse to clearnegative creditreporting?WeightedAverageHow does theDept of Educationcalculate the newinterest rate for aconsolidated loan?13cWhat screenin CLASS canyou see taxdeductibleinterest?GradSchoolLoansWhy would aborrower on SAVEneed to make 300qualifying pmts toreachforgiveness?DSCHCLASScode forIn-SchoolDefermentDHARIf the borroweris serving in thePeace Corps,what defermentmight theyqualify for?120-DayRuleWhat rule allows aborrower to skipover interest withtheir payment andapply the pmtstraight toprincipal?DCHMWhichdeferment willthe governmenttake care of allinterestaccruing?StandardWhich plan willgive theborrower thehighest startingmonthlypayment?NelNetWhoprocessesall TPDdischarges?SCHLCLASScode forIn-SchoolStatus135What is thetransactioncode for the120-DayRule pmt?391What screenin CLASS canwe see creditreportinghistory?FedLoanServicingPHEAA isalsoreferred toas ______.$17,500A borrower is ahighly qualifiedSpecial Ed teacher.How much are theyeligible to haveforgiven under TLF?36monthsWhat is themaximumtime limiton EHD?08/30/2023When didthe COVIDForbearanceendofficially?09/30/2024When is theon-rampperiodscheduled toend?BorrowerDefense toRepaymentForbearanceWhat doesCLASScode FBDGindicate?DGRCCLASS codefor Post-EnrollmentDeferment

New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
    OnBase
  2. CLASS code for PLUS In-School Deferment
    DSTU
  3. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
    $5k
  4. Borrowers who have TDI amount over ____ will receive a 1098-E form.
    $600
  5. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
    30%
  6. Who processes all PSLF applications?
    MOHELA
  7. In order to setup AutoPay, loans must be in ____________ status.
    Repayment
  8. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
    Innovis
  9. What is the IDR plan that FFELP are eligible for?
    IBR
  10. What type of loan cannot be consolidated by itself?
    Consolidated Loan
  11. What screen in CLASS can you see if a 120-day Rule pmt was ma
    133
  12. Who processes all consolidation applications?
    AidVantage
  13. CLASS code for grace period
    GRCE
  14. What should we do if a borrower is asking us for the 1098-T form?
    Tell bwr to call School FAO
  15. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
  16. Who does the borrower need to send TLF application to?
    Edfinancial
  17. Which UED qualifying option can they use to clear negative credit reporting?
    Registered (not benefits)
  18. How does the Dept of Education calculate the new interest rate for a consolidated loan?
    Weighted Average
  19. What screen in CLASS can you see tax deductible interest?
    13c
  20. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
    Grad School Loans
  21. CLASS code for In-School Deferment
    DSCH
  22. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
    DHAR
  23. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
    120-Day Rule
  24. Which deferment will the government take care of all interest accruing?
    DCHM
  25. Which plan will give the borrower the highest starting monthly payment?
    Standard
  26. Who processes all TPD discharges?
    NelNet
  27. CLASS code for In-School Status
    SCHL
  28. What is the transaction code for the 120-Day Rule pmt?
    135
  29. What screen in CLASS can we see credit reporting history?
    391
  30. PHEAA is also referred to as ______.
    FedLoan Servicing
  31. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
  32. What is the maximum time limit on EHD?
    36 months
  33. When did the COVID Forbearance end officially?
    08/30/2023
  34. When is the on-ramp period scheduled to end?
    09/30/2024
  35. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
  36. CLASS code for Post-Enrollment Deferment
    DGRC