GRCECLASScode forgraceperiodGradSchoolLoansWhy would aborrower on SAVEneed to make 300qualifying pmts toreachforgiveness?Tell bwr tocallSchoolFAOWhat shouldwe do if aborrower isasking us forthe 1098-Tform?EdfinancialWho does theborrower needto send TLFapplication to?36monthsWhat is themaximumtime limiton EHD?DSTUCLASS codefor PLUS In-SchoolDefermentDGRCCLASS codefor Post-EnrollmentDefermentIBRWhat is theIDR plan thatFFELP areeligible for?10%SAVE give you apaymentcalculated at ____of the borrower'sdiscretionaryincome.OnBaseWhere an we go toview accounthistory from whena customer's loanwas in SLSS orserviced by otherservicers?09/30/2024When is theon-rampperiodscheduled toend?RepaymentIn order tosetup AutoPay,loans must bein____________status.BorrowerDefense toRepaymentForbearanceWhat doesCLASScode FBDGindicate?30%The increase every2 years under theGraduated Planscan be up to _____of the currentminimum pmt amt.DSCHCLASScode forIn-SchoolDefermentFedLoanServicingPHEAA isalsoreferred toas ______.NelNetWhoprocessesall TPDdischarges?AidVantageWhoprocesses allconsolidationapplications?ConsolidatedLoanWhat type ofloan cannotbeconsolidatedby itself?WeightedAverageHow does theDept of Educationcalculate the newinterest rate for aconsolidated loan?13cWhat screenin CLASS canyou see taxdeductibleinterest?DHARIf the borroweris serving in thePeace Corps,what defermentmight theyqualify for?135What is thetransactioncode for the120-DayRule pmt?08/30/2023When didthe COVIDForbearanceendofficially?$17,500A borrower is ahighly qualifiedSpecial Ed teacher.How much are theyeligible to haveforgiven under TLF?$5kA borrower is ahighly qualifiedelementary schoolmath teacher. Howmuch are theyeligible to haveforgiven under TLF?DCHMWhichdeferment willthe governmenttake care of allinterestaccruing?Registered(notbenefits)Which UEDqualifyingoption can theyuse to clearnegative creditreporting?391What screenin CLASS canwe see creditreportinghistory?MOHELAWhoprocesses allPSLFapplications?InnovisWe report to thefollowing creditbureaus: Experian,Equifax,Transunion, and____________.$600Borrowers whohave TDIamount over____ willreceive a 1098-E form.StandardWhich plan willgive theborrower thehighest startingmonthlypayment?133What screenin CLASS canyou see if a120-day Rulepmt was ma120-DayRuleWhat rule allows aborrower to skipover interest withtheir payment andapply the pmtstraight toprincipal?SCHLCLASScode forIn-SchoolStatusGRCECLASScode forgraceperiodGradSchoolLoansWhy would aborrower on SAVEneed to make 300qualifying pmts toreachforgiveness?Tell bwr tocallSchoolFAOWhat shouldwe do if aborrower isasking us forthe 1098-Tform?EdfinancialWho does theborrower needto send TLFapplication to?36monthsWhat is themaximumtime limiton EHD?DSTUCLASS codefor PLUS In-SchoolDefermentDGRCCLASS codefor Post-EnrollmentDefermentIBRWhat is theIDR plan thatFFELP areeligible for?10%SAVE give you apaymentcalculated at ____of the borrower'sdiscretionaryincome.OnBaseWhere an we go toview accounthistory from whena customer's loanwas in SLSS orserviced by otherservicers?09/30/2024When is theon-rampperiodscheduled toend?RepaymentIn order tosetup AutoPay,loans must bein____________status.BorrowerDefense toRepaymentForbearanceWhat doesCLASScode FBDGindicate?30%The increase every2 years under theGraduated Planscan be up to _____of the currentminimum pmt amt.DSCHCLASScode forIn-SchoolDefermentFedLoanServicingPHEAA isalsoreferred toas ______.NelNetWhoprocessesall TPDdischarges?AidVantageWhoprocesses allconsolidationapplications?ConsolidatedLoanWhat type ofloan cannotbeconsolidatedby itself?WeightedAverageHow does theDept of Educationcalculate the newinterest rate for aconsolidated loan?13cWhat screenin CLASS canyou see taxdeductibleinterest?DHARIf the borroweris serving in thePeace Corps,what defermentmight theyqualify for?135What is thetransactioncode for the120-DayRule pmt?08/30/2023When didthe COVIDForbearanceendofficially?$17,500A borrower is ahighly qualifiedSpecial Ed teacher.How much are theyeligible to haveforgiven under TLF?$5kA borrower is ahighly qualifiedelementary schoolmath teacher. Howmuch are theyeligible to haveforgiven under TLF?DCHMWhichdeferment willthe governmenttake care of allinterestaccruing?Registered(notbenefits)Which UEDqualifyingoption can theyuse to clearnegative creditreporting?391What screenin CLASS canwe see creditreportinghistory?MOHELAWhoprocesses allPSLFapplications?InnovisWe report to thefollowing creditbureaus: Experian,Equifax,Transunion, and____________.$600Borrowers whohave TDIamount over____ willreceive a 1098-E form.StandardWhich plan willgive theborrower thehighest startingmonthlypayment?133What screenin CLASS canyou see if a120-day Rulepmt was ma120-DayRuleWhat rule allows aborrower to skipover interest withtheir payment andapply the pmtstraight toprincipal?SCHLCLASScode forIn-SchoolStatus

New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CLASS code for grace period
    GRCE
  2. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
    Grad School Loans
  3. What should we do if a borrower is asking us for the 1098-T form?
    Tell bwr to call School FAO
  4. Who does the borrower need to send TLF application to?
    Edfinancial
  5. What is the maximum time limit on EHD?
    36 months
  6. CLASS code for PLUS In-School Deferment
    DSTU
  7. CLASS code for Post-Enrollment Deferment
    DGRC
  8. What is the IDR plan that FFELP are eligible for?
    IBR
  9. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
  10. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
    OnBase
  11. When is the on-ramp period scheduled to end?
    09/30/2024
  12. In order to setup AutoPay, loans must be in ____________ status.
    Repayment
  13. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
  14. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
    30%
  15. CLASS code for In-School Deferment
    DSCH
  16. PHEAA is also referred to as ______.
    FedLoan Servicing
  17. Who processes all TPD discharges?
    NelNet
  18. Who processes all consolidation applications?
    AidVantage
  19. What type of loan cannot be consolidated by itself?
    Consolidated Loan
  20. How does the Dept of Education calculate the new interest rate for a consolidated loan?
    Weighted Average
  21. What screen in CLASS can you see tax deductible interest?
    13c
  22. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
    DHAR
  23. What is the transaction code for the 120-Day Rule pmt?
    135
  24. When did the COVID Forbearance end officially?
    08/30/2023
  25. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
  26. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
    $5k
  27. Which deferment will the government take care of all interest accruing?
    DCHM
  28. Which UED qualifying option can they use to clear negative credit reporting?
    Registered (not benefits)
  29. What screen in CLASS can we see credit reporting history?
    391
  30. Who processes all PSLF applications?
    MOHELA
  31. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
    Innovis
  32. Borrowers who have TDI amount over ____ will receive a 1098-E form.
    $600
  33. Which plan will give the borrower the highest starting monthly payment?
    Standard
  34. What screen in CLASS can you see if a 120-day Rule pmt was ma
    133
  35. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
    120-Day Rule
  36. CLASS code for In-School Status
    SCHL