New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
   Grad School Loans
2. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
   OnBase
3. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
   Innovis
4. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
   $5k
5. CLASS code for PLUS In-School Deferment
   DSTU
6. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
   DHAR
7. CLASS code for grace period
   GRCE
8. Borrowers who have TDI amount over ____ will receive a 1098-E form.
   $600
9. What should we do if a borrower is asking us for the 1098-T form?
   Tell bwr to call School FAO
10. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
11. PHEAA is also referred to as ______.
    FedLoan Servicing
12. What is the IDR plan that FFELP are eligible for?
    IBR
13. Which plan will give the borrower the highest starting monthly payment?
    Standard
14. In order to setup AutoPay, loans must be in ____________ status.
    Repayment
15. Which UED qualifying option can they use to clear negative credit reporting?
    Registered (not benefits)
16. What screen in CLASS can we see credit reporting history?
    391
17. Who processes all PSLF applications?
    MOHELA
18. Which deferment will the government take care of all interest accruing?
    DCHM
19. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
    30%
20. Who processes all consolidation applications?
    AidVantage
21. Who processes all TPD discharges?
    NelNet
22. When did the COVID Forbearance end officially?
    08/30/2023
23. What screen in CLASS can you see if a 120-day Rule pmt was ma
    133
24. When is the on-ramp period scheduled to end?
    09/30/2024
25. CLASS code for In-School Deferment
    DSCH
26. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
27. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
    120-Day Rule
28. What is the transaction code for the 120-Day Rule pmt?
    135
29. How does the Dept of Education calculate the new interest rate for a consolidated loan?
    Weighted Average
30. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
31. What is the maximum time limit on EHD?
    36 months
32. What screen in CLASS can you see tax deductible interest?
    13c
33. CLASS code for Post-Enrollment Deferment
    DGRC
34. Who does the borrower need to send TLF application to?
    Edfinancial
35. CLASS code for In-School Status
    SCHL
36. What type of loan cannot be consolidated by itself?
    Consolidated Loan