New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What screen in CLASS can you see if a 120-day Rule pmt was ma
   133
2. CLASS code for Post-Enrollment Deferment
   DGRC
3. What type of loan cannot be consolidated by itself?
   Consolidated Loan
4. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
   $5k
5. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
   OnBase
6. Which UED qualifying option can they use to clear negative credit reporting?
   Registered (not benefits)
7. Which deferment will the government take care of all interest accruing?
   DCHM
8. In order to setup AutoPay, loans must be in ____________ status.
   Repayment
9. What screen in CLASS can we see credit reporting history?
   391
10. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
    Grad School Loans
11. CLASS code for PLUS In-School Deferment
    DSTU
12. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
13. Who processes all TPD discharges?
    NelNet
14. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
    30%
15. What is the transaction code for the 120-Day Rule pmt?
    135
16. PHEAA is also referred to as ______.
    FedLoan Servicing
17. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
    120-Day Rule
18. How does the Dept of Education calculate the new interest rate for a consolidated loan?
    Weighted Average
19. CLASS code for In-School Deferment
    DSCH
20. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
21. When is the on-ramp period scheduled to end?
    09/30/2024
22. When did the COVID Forbearance end officially?
    08/30/2023
23. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
24. Which plan will give the borrower the highest starting monthly payment?
    Standard
25. Who does the borrower need to send TLF application to?
    Edfinancial
26. What is the maximum time limit on EHD?
    36 months
27. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
    DHAR
28. CLASS code for grace period
    GRCE
29. Who processes all consolidation applications?
    AidVantage
30. Who processes all PSLF applications?
    MOHELA
31. Borrowers who have TDI amount over ____ will receive a 1098-E form.
    $600
32. What should we do if a borrower is asking us for the 1098-T form?
    Tell bwr to call School FAO
33. CLASS code for In-School Status
    SCHL
34. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
    Innovis
35. What is the IDR plan that FFELP are eligible for?
    IBR
36. What screen in CLASS can you see tax deductible interest?
    13c