New Hire Training - Mastery - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What screen in CLASS can we see credit reporting history?
   391
2. In order to setup AutoPay, loans must be in ____________ status.
   Repayment
3. Which plan will give the borrower the highest starting monthly payment?
   Standard
4. CLASS code for In-School Deferment
   DSCH
5. The increase every 2 years under the Graduated Plans can be up to _____ of the current minimum pmt amt.
   30%
6. CLASS code for grace period
   GRCE
7. Where an we go to view account history from when a customer's loan was in SLSS or serviced by other servicers?
   OnBase
8. Which UED qualifying option can they use to clear negative credit reporting?
   Registered (not benefits)
9. What is the IDR plan that FFELP are eligible for?
   IBR
10. PHEAA is also referred to as ______.
    FedLoan Servicing
11. What is the maximum time limit on EHD?
    36 months
12. SAVE give you a payment calculated at ____ of the borrower's discretionary income.
    10%
13. Who processes all TPD discharges?
    NelNet
14. If the borrower is serving in the Peace Corps, what deferment might they qualify for?
    DHAR
15. What screen in CLASS can you see tax deductible interest?
    13c
16. Who processes all PSLF applications?
    MOHELA
17. CLASS code for Post-Enrollment Deferment
    DGRC
18. Borrowers who have TDI amount over ____ will receive a 1098-E form.
    $600
19. CLASS code for PLUS In-School Deferment
    DSTU
20. Who processes all consolidation applications?
    AidVantage
21. A borrower is a highly qualified Special Ed teacher. How much are they eligible to have forgiven under TLF?
    $17,500
22. A borrower is a highly qualified elementary school math teacher. How much are they eligible to have forgiven under TLF?
    $5k
23. What type of loan cannot be consolidated by itself?
    Consolidated Loan
24. Why would a borrower on SAVE need to make 300 qualifying pmts to reach forgiveness?
    Grad School Loans
25. We report to the following credit bureaus: Experian, Equifax, Transunion, and ____________.
    Innovis
26. What does CLASS code FBDG indicate?
    Borrower Defense to Repayment Forbearance
27. Who does the borrower need to send TLF application to?
    Edfinancial
28. Which deferment will the government take care of all interest accruing?
    DCHM
29. CLASS code for In-School Status
    SCHL
30. When did the COVID Forbearance end officially?
    08/30/2023
31. When is the on-ramp period scheduled to end?
    09/30/2024
32. What is the transaction code for the 120-Day Rule pmt?
    135
33. What should we do if a borrower is asking us for the 1098-T form?
    Tell bwr to call School FAO
34. What screen in CLASS can you see if a 120-day Rule pmt was ma
    133
35. How does the Dept of Education calculate the new interest rate for a consolidated loan?
    Weighted Average
36. What rule allows a borrower to skip over interest with their payment and apply the pmt straight to principal?
    120-Day Rule