SF Best Practices Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Secured the email prior to sending (i.e. PHI/Secure)
2. Sent a survey to patient's email
3. Closed a case with an "Escalated" status
4. Sent an email to follow up a call
5. Notated a provider's name, title, & clinic name in "From" section
6. Used Requester - Patient-SneakPeek
7. Authorized a partner on a patient's acct (& documented)
8. Cloned a ticket
9. Gave a patient Support & Billing info (notated in ticket)
10. Used Requester - Patient-Reliant
11. Used the addendum section
12. Referenced patient's req form for confirmation
13. Used Requester - Patient-Foresight/Prequel
14. Used Requester - Patient-Prequel
15. Used Requester - Provider-Women's Health
16. Used Requester - Patient-Oncology
17. Used a SF email template
18. Used Requester - Prospective Patient
19. Used Requester - Insurance
20. Used Requester - Provider-SneakPeek
21. Notated a patient's PE with the $ amount
22. Used Requester - Sales-Women's Health
23. Used Requester - Patient- Foresight
24. @mentioned another team in a ticket