(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-2 outside investment prints
G-2 outside mortgage prints
I-Unhappy client left happy - knows about survey
O-I fixed an issue, and explained the survey
B-Client knew about survey
N-I led digitally & client knows about survey
B-I was able to suggest & SHOW a better way
I-Told client survey is on me
O-Client learned about survey for the 1st time
N-I showed which email the survey would come from
G-I explained how the survey works
B-Led Digital - Client knows about survey
G-Client was happy with my service, so I asked them to look for survey
B-I accepted/actioned O&O around ADVICE
O-2 outside mortgage prints
G-I did a client transaction without using Service Platform