De-escalatea callWarrantyclaimRead allInspectionmessagingAddressedCVQLAPPartClaimUsedSafelitereferralmessagingMotorhomeclaimMultiplepiecesof glassOEMclaimOfferedcashquote onno comptransfertocallouttransfertoresolutioncollisionclaimofferedcash quoteon corlessdedReceiveda surveyscored "5"OfferedSafeliteTextOptionRelayedstatescriptingRelayedrepairmessagingInsureddoesn'thavedeductibleRelayednewCoveragemessagingReceived acustomercomplimentcompletedPCIComplianceDocumentF&REducatedon Repairvs.ReplaceDe-escalatea callWarrantyclaimRead allInspectionmessagingAddressedCVQLAPPartClaimUsedSafelitereferralmessagingMotorhomeclaimMultiplepiecesof glassOEMclaimOfferedcashquote onno comptransfertocallouttransfertoresolutioncollisionclaimofferedcash quoteon corlessdedReceiveda surveyscored "5"OfferedSafeliteTextOptionRelayedstatescriptingRelayedrepairmessagingInsureddoesn'thavedeductibleRelayednewCoveragemessagingReceived acustomercomplimentcompletedPCIComplianceDocumentF&REducatedon Repairvs.Replace

PROGRESSIVE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a call
  2. Warranty claim
  3. Read all Inspection messaging
  4. Addressed CVQ
  5. LAP Part Claim
  6. Used Safelite referral messaging
  7. Motorhome claim
  8. Multiple pieces of glass
  9. OEM claim
  10. Offered cash quote on no comp
  11. transfer to callout
  12. transfer to resolution
  13. collision claim
  14. offered cash quote on corless ded
  15. Received a survey scored "5"
  16. Offered Safelite Text Option
  17. Relayed state scripting
  18. Relayed repair messaging
  19. Insured doesn't have deductible
  20. Relayed new Coverage messaging
  21. Received a customer compliment
  22. completed PCI Compliance
  23. Document F&R
  24. Educated on Repair vs. Replace