CallFlowChecklistManageDeadAirFree!RobinlineProtocolOfferfurtherassistanceTroubleshootingProtocolAuto-FailProtocolTriageProtocolFollowWorkflow/SOPAffirmationStatementCALLAVOIDANCEManageTurnaroundExpectationsMentionnametwiceAcknowledgeemotion/situationHoldProtocolACCOUNTABILITYCallFlowChecklistManageDeadAirFree!RobinlineProtocolOfferfurtherassistanceTroubleshootingProtocolAuto-FailProtocolTriageProtocolFollowWorkflow/SOPAffirmationStatementCALLAVOIDANCEManageTurnaroundExpectationsMentionnametwiceAcknowledgeemotion/situationHoldProtocolACCOUNTABILITY

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Flow Checklist
  2. Manage Dead Air
  3. Free!
  4. Robinline Protocol
  5. Offer further assistance
  6. Troubleshooting Protocol
  7. Auto-Fail Protocol
  8. Triage Protocol
  9. Follow Workflow/SOP
  10. Affirmation Statement
  11. CALL AVOIDANCE
  12. Manage Turnaround Expectations
  13. Mention name twice
  14. Acknowledge emotion/situation
  15. Hold Protocol
  16. ACCOUNTABILITY