FollowWorkflow/SOPFree!RobinlineProtocolCallFlowChecklistAuto-FailProtocolManageTurnaroundExpectationsMentionnametwiceACCOUNTABILITYOfferfurtherassistanceHoldProtocolTriageProtocolCALLAVOIDANCETroubleshootingProtocolManageDeadAirAcknowledgeemotion/situationAffirmationStatementFollowWorkflow/SOPFree!RobinlineProtocolCallFlowChecklistAuto-FailProtocolManageTurnaroundExpectationsMentionnametwiceACCOUNTABILITYOfferfurtherassistanceHoldProtocolTriageProtocolCALLAVOIDANCETroubleshootingProtocolManageDeadAirAcknowledgeemotion/situationAffirmationStatement

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Follow Workflow/SOP
  2. Free!
  3. Robinline Protocol
  4. Call Flow Checklist
  5. Auto-Fail Protocol
  6. Manage Turnaround Expectations
  7. Mention name twice
  8. ACCOUNTABILITY
  9. Offer further assistance
  10. Hold Protocol
  11. Triage Protocol
  12. CALL AVOIDANCE
  13. Troubleshooting Protocol
  14. Manage Dead Air
  15. Acknowledge emotion/situation
  16. Affirmation Statement