Acknowledgeemotion/situationManageDeadAirCALLAVOIDANCEManageTurnaroundExpectationsAffirmationStatementCallFlowChecklistRobinlineProtocolAuto-FailProtocolHoldProtocolTriageProtocolACCOUNTABILITYOfferfurtherassistanceTroubleshootingProtocolMentionnametwiceFree!FollowWorkflow/SOPAcknowledgeemotion/situationManageDeadAirCALLAVOIDANCEManageTurnaroundExpectationsAffirmationStatementCallFlowChecklistRobinlineProtocolAuto-FailProtocolHoldProtocolTriageProtocolACCOUNTABILITYOfferfurtherassistanceTroubleshootingProtocolMentionnametwiceFree!FollowWorkflow/SOP

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge emotion/situation
  2. Manage Dead Air
  3. CALL AVOIDANCE
  4. Manage Turnaround Expectations
  5. Affirmation Statement
  6. Call Flow Checklist
  7. Robinline Protocol
  8. Auto-Fail Protocol
  9. Hold Protocol
  10. Triage Protocol
  11. ACCOUNTABILITY
  12. Offer further assistance
  13. Troubleshooting Protocol
  14. Mention name twice
  15. Free!
  16. Follow Workflow/SOP