HoldProtocolCallFlowChecklistFollowWorkflow/SOPAcknowledgeemotion/situationManageDeadAirCALLAVOIDANCETroubleshootingProtocolRobinlineProtocolManageTurnaroundExpectationsAuto-FailProtocolACCOUNTABILITYMentionnametwiceFree!TriageProtocolOfferfurtherassistanceAffirmationStatementHoldProtocolCallFlowChecklistFollowWorkflow/SOPAcknowledgeemotion/situationManageDeadAirCALLAVOIDANCETroubleshootingProtocolRobinlineProtocolManageTurnaroundExpectationsAuto-FailProtocolACCOUNTABILITYMentionnametwiceFree!TriageProtocolOfferfurtherassistanceAffirmationStatement

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold Protocol
  2. Call Flow Checklist
  3. Follow Workflow/SOP
  4. Acknowledge emotion/situation
  5. Manage Dead Air
  6. CALL AVOIDANCE
  7. Troubleshooting Protocol
  8. Robinline Protocol
  9. Manage Turnaround Expectations
  10. Auto-Fail Protocol
  11. ACCOUNTABILITY
  12. Mention name twice
  13. Free!
  14. Triage Protocol
  15. Offer further assistance
  16. Affirmation Statement