FollowWorkflow/SOPOfferfurtherassistanceTroubleshootingProtocolRobinlineProtocolCALLAVOIDANCEAffirmationStatementCallFlowChecklistManageTurnaroundExpectationsManageDeadAirACCOUNTABILITYAuto-FailProtocolFree!HoldProtocolMentionnametwiceAcknowledgeemotion/situationTriageProtocolFollowWorkflow/SOPOfferfurtherassistanceTroubleshootingProtocolRobinlineProtocolCALLAVOIDANCEAffirmationStatementCallFlowChecklistManageTurnaroundExpectationsManageDeadAirACCOUNTABILITYAuto-FailProtocolFree!HoldProtocolMentionnametwiceAcknowledgeemotion/situationTriageProtocol

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow Workflow/SOP
  2. Offer further assistance
  3. Troubleshooting Protocol
  4. Robinline Protocol
  5. CALL AVOIDANCE
  6. Affirmation Statement
  7. Call Flow Checklist
  8. Manage Turnaround Expectations
  9. Manage Dead Air
  10. ACCOUNTABILITY
  11. Auto-Fail Protocol
  12. Free!
  13. Hold Protocol
  14. Mention name twice
  15. Acknowledge emotion/situation
  16. Triage Protocol