FollowWorkflow/SOPMentionnametwiceHoldProtocolCALLAVOIDANCEAffirmationStatementFree!CallFlowChecklistTriageProtocolManageDeadAirAuto-FailProtocolRobinlineProtocolOfferfurtherassistanceTroubleshootingProtocolManageTurnaroundExpectationsAcknowledgeemotion/situationACCOUNTABILITYFollowWorkflow/SOPMentionnametwiceHoldProtocolCALLAVOIDANCEAffirmationStatementFree!CallFlowChecklistTriageProtocolManageDeadAirAuto-FailProtocolRobinlineProtocolOfferfurtherassistanceTroubleshootingProtocolManageTurnaroundExpectationsAcknowledgeemotion/situationACCOUNTABILITY

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow Workflow/SOP
  2. Mention name twice
  3. Hold Protocol
  4. CALL AVOIDANCE
  5. Affirmation Statement
  6. Free!
  7. Call Flow Checklist
  8. Triage Protocol
  9. Manage Dead Air
  10. Auto-Fail Protocol
  11. Robinline Protocol
  12. Offer further assistance
  13. Troubleshooting Protocol
  14. Manage Turnaround Expectations
  15. Acknowledge emotion/situation
  16. ACCOUNTABILITY