FollowWorkflow/SOPMentionnametwiceAuto-FailProtocolFree!CallFlowChecklistCALLAVOIDANCEAcknowledgeemotion/situationHoldProtocolTriageProtocolManageDeadAirManageTurnaroundExpectationsOfferfurtherassistanceACCOUNTABILITYTroubleshootingProtocolRobinlineProtocolAffirmationStatementFollowWorkflow/SOPMentionnametwiceAuto-FailProtocolFree!CallFlowChecklistCALLAVOIDANCEAcknowledgeemotion/situationHoldProtocolTriageProtocolManageDeadAirManageTurnaroundExpectationsOfferfurtherassistanceACCOUNTABILITYTroubleshootingProtocolRobinlineProtocolAffirmationStatement

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow Workflow/SOP
  2. Mention name twice
  3. Auto-Fail Protocol
  4. Free!
  5. Call Flow Checklist
  6. CALL AVOIDANCE
  7. Acknowledge emotion/situation
  8. Hold Protocol
  9. Triage Protocol
  10. Manage Dead Air
  11. Manage Turnaround Expectations
  12. Offer further assistance
  13. ACCOUNTABILITY
  14. Troubleshooting Protocol
  15. Robinline Protocol
  16. Affirmation Statement