RobinlineProtocolManageTurnaroundExpectationsHoldProtocolOfferfurtherassistanceAuto-FailProtocolCallFlowChecklistFollowWorkflow/SOPManageDeadAirMentionnametwiceTroubleshootingProtocolTriageProtocolAffirmationStatementACCOUNTABILITYCALLAVOIDANCEFree!Acknowledgeemotion/situationRobinlineProtocolManageTurnaroundExpectationsHoldProtocolOfferfurtherassistanceAuto-FailProtocolCallFlowChecklistFollowWorkflow/SOPManageDeadAirMentionnametwiceTroubleshootingProtocolTriageProtocolAffirmationStatementACCOUNTABILITYCALLAVOIDANCEFree!Acknowledgeemotion/situation

TEAM GLANTON BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Robinline Protocol
  2. Manage Turnaround Expectations
  3. Hold Protocol
  4. Offer further assistance
  5. Auto-Fail Protocol
  6. Call Flow Checklist
  7. Follow Workflow/SOP
  8. Manage Dead Air
  9. Mention name twice
  10. Troubleshooting Protocol
  11. Triage Protocol
  12. Affirmation Statement
  13. ACCOUNTABILITY
  14. CALL AVOIDANCE
  15. Free!
  16. Acknowledge emotion/situation