(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Over 100 LTSA
Free!
Personalized Recap Statement
Used an empathy statement to acknowledge the emotion
De-escalate customer
Used an Empathy Statement
Asked 3 Discovery Questions
Personalized recap statement of actions taken
Explained Benefits of MyAccount
Recommend coordinating product
Over 100 CES
Included the customer in the solution path being offered
