(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-escalate customer
Over 100 LTSA
Personalized Recap Statement
Included the customer in the solution path being offered
Free!
Over 100 ASAT
Promoted the HD App
Recommend coordinating product
Explained Benefits of MyAccount
Over 100 CES
Personalized recap statement of actions taken
Used an Empathy Statement
Offering Protection Plan
Used an empathy statement to acknowledge the emotion
