(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offering Protection Plan
Free!
Used an Empathy Statement
Recommend coordinating product
All 5's Survey
Promoted the HD App
Personalized Recap Statement
Included the customer in the solution path being offered
Asked 3 Discovery Questions
De-escalate customer
Over 100 CES
Explained Benefits of MyAccount
Personalized recap statement of actions taken
Over 100 ASAT
Over 100 LTSA
Used an empathy statement to acknowledge the emotion
