De-escalatecustomerOver100LTSAPersonalizedRecapStatementIncluded thecustomer inthe solutionpath beingofferedFree!Over100ASATPromotedthe HDAppRecommendcoordinatingproductExplainedBenefits ofMyAccountOver100CESPersonalizedrecapstatement ofactionstakenUsed anEmpathyStatementOfferingProtectionPlanUsed anempathystatement toacknowledgethe emotionAsked 3DiscoveryQuestionsAll 5'sSurveyDe-escalatecustomerOver100LTSAPersonalizedRecapStatementIncluded thecustomer inthe solutionpath beingofferedFree!Over100ASATPromotedthe HDAppRecommendcoordinatingproductExplainedBenefits ofMyAccountOver100CESPersonalizedrecapstatement ofactionstakenUsed anEmpathyStatementOfferingProtectionPlanUsed anempathystatement toacknowledgethe emotionAsked 3DiscoveryQuestionsAll 5'sSurvey

Home Depot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate customer
  2. Over 100 LTSA
  3. Personalized Recap Statement
  4. Included the customer in the solution path being offered
  5. Free!
  6. Over 100 ASAT
  7. Promoted the HD App
  8. Recommend coordinating product
  9. Explained Benefits of MyAccount
  10. Over 100 CES
  11. Personalized recap statement of actions taken
  12. Used an Empathy Statement
  13. Offering Protection Plan
  14. Used an empathy statement to acknowledge the emotion
  15. Asked 3 Discovery Questions
  16. All 5's Survey