De-escalatecustomerOver100ASATFree!OfferingProtectionPlanPromotedthe HDAppRecommendcoordinatingproductUsed anEmpathyStatementPersonalizedrecapstatement ofactionstakenAll 5'sSurveyAsked 3DiscoveryQuestionsExplainedBenefits ofMyAccountIncluded thecustomer inthe solutionpath beingofferedOver100CESOver100LTSAUsed anempathystatement toacknowledgethe emotionPersonalizedRecapStatementDe-escalatecustomerOver100ASATFree!OfferingProtectionPlanPromotedthe HDAppRecommendcoordinatingproductUsed anEmpathyStatementPersonalizedrecapstatement ofactionstakenAll 5'sSurveyAsked 3DiscoveryQuestionsExplainedBenefits ofMyAccountIncluded thecustomer inthe solutionpath beingofferedOver100CESOver100LTSAUsed anempathystatement toacknowledgethe emotionPersonalizedRecapStatement

Home Depot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate customer
  2. Over 100 ASAT
  3. Free!
  4. Offering Protection Plan
  5. Promoted the HD App
  6. Recommend coordinating product
  7. Used an Empathy Statement
  8. Personalized recap statement of actions taken
  9. All 5's Survey
  10. Asked 3 Discovery Questions
  11. Explained Benefits of MyAccount
  12. Included the customer in the solution path being offered
  13. Over 100 CES
  14. Over 100 LTSA
  15. Used an empathy statement to acknowledge the emotion
  16. Personalized Recap Statement