Reply toUrgentticketMGComplaintAccident/BreakdownCustomergets yournamewrongUnsuccessfulextension/partialextensionRespondto acomplaintemailPricematchLoud childinbackgroundPre-authCallReceive apersonalcomplimentfromcustomerSay G'dayin thegroupchatMake/Amendmulti vehiclebookingWishsomeonea happyeasterSuccessfulExtensionInfringementenquiryBookingcancellationcallRefercustomerto agentGet a 10on NPS(Call oremail)ExcessreductionenquiryAdditionaldriverenquirySpeak tomultiple peopleon the samephonecall (e.g.husband + wife)Refer to thecustomer byname at thestart of the calland end of thecallLostpropertycallRecommendtraveldestination/touristattraction on callReply toUrgentticketMGComplaintAccident/BreakdownCustomergets yournamewrongUnsuccessfulextension/partialextensionRespondto acomplaintemailPricematchLoud childinbackgroundPre-authCallReceive apersonalcomplimentfromcustomerSay G'dayin thegroupchatMake/Amendmulti vehiclebookingWishsomeonea happyeasterSuccessfulExtensionInfringementenquiryBookingcancellationcallRefercustomerto agentGet a 10on NPS(Call oremail)ExcessreductionenquiryAdditionaldriverenquirySpeak tomultiple peopleon the samephonecall (e.g.husband + wife)Refer to thecustomer byname at thestart of the calland end of thecallLostpropertycallRecommendtraveldestination/touristattraction on call

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reply to Urgent ticket
  2. MG Complaint
  3. Accident/ Breakdown
  4. Customer gets your name wrong
  5. Unsuccessful extension/partial extension
  6. Respond to a complaint email
  7. Price match
  8. Loud child in background
  9. Pre-auth Call
  10. Receive a personal compliment from customer
  11. Say G'day in the group chat
  12. Make/Amend multi vehicle booking
  13. Wish someone a happy easter
  14. Successful Extension
  15. Infringement enquiry
  16. Booking cancellation call
  17. Refer customer to agent
  18. Get a 10 on NPS (Call or email)
  19. Excess reduction enquiry
  20. Additional driver enquiry
  21. Speak to multiple people on the same phonecall (e.g. husband + wife)
  22. Refer to the customer by name at the start of the call and end of the call
  23. Lost property call
  24. Recommend travel destination/tourist attraction on call