(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Booking cancellation call
Excess reduction enquiry
Pre-auth Call
Additional driver enquiry
Price match
Speak to multiple people on the same phonecall (e.g. husband + wife)
Customer gets your name wrong
Get a 10 on NPS (Call or email)
Infringement enquiry
Say G'day in the group chat
Refer customer to agent
Unsuccessful extension/partial extension
Loud child in background
Respond to a complaint email
Recommend travel destination/tourist attraction on call
Reply to Urgent ticket
Lost property call
Wish someone a happy easter
Make/Amend multi vehicle booking
Accident/ Breakdown
Successful Extension
Receive a personal compliment from customer
Refer to the customer by name at the start of the call and end of the call
