(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Lost property call
Customer has clearly consumed 1 or more alcoholic beverages
Receive a 10 on NPS
Customer gets your name wrong
Additional Driver Enquiry
Customer accidentally hangs up
Price match
Say "greetings" in the group chat
Loud Child in background
Infringement enquiry
Customer mentions they are spending easter alone
Customer mentions they are spending easter with family
Speak to multiple people on the same phone call (e.g. husband and wife)
MG complaint
Get a customer to laugh by being funny
Refer customer to agent
Refer to the customer by name at the start of the call and the end of the call
