(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer mentions they are spending easter with family
Wish someone a happy easter
Price match
Receive a compliment from a customer
Say "greetings" in the group chat
Refer customer to agent
Customer gets your name wrong
Customer places you on hold
Customer calls and cancels booking
Reply to urgent ticket
Customer accidentally hangs up
Additional Driver Enquiry
Loud Child in background
Respond to complaint email
Get a customer to laugh by being funny
Infringement enquiry
Lost property call
Speak to multiple people on the same phone call (e.g. husband and wife)
Receive a 10 on NPS
Refer to the customer by name at the start of the call and the end of the call
Customer mentions they are spending easter alone
MG complaint
Dog barking in background
Customer has clearly consumed 1 or more alcoholic beverages