Refer to thecustomer byname at thestart of the calland the end ofthe callReply tourgentticketCustomermentionsthey arespendingeaster aloneGet acustomerto laugh bybeing funnySay"greetings"in thegroup chatLostpropertycallRefercustomerto agentMGcomplaintPricematchReceive acomplimentfrom acustomerInfringementenquiryReceivea 10 onNPSCustomer hasclearlyconsumed 1 ormore alcoholicbeveragesAdditionalDriverEnquiryCustomerplacesyou onholdLoud ChildinbackgroundRespondtocomplaintemailCustomermentions theyare spendingeaster withfamilyWishsomeonea happyeasterCustomercalls andcancelsbookingDog barkinginbackgroundCustomergets yournamewrongCustomeraccidentallyhangs upSpeak tomultiple peopleon the samephone call (e.g.husband andwife)Refer to thecustomer byname at thestart of the calland the end ofthe callReply tourgentticketCustomermentionsthey arespendingeaster aloneGet acustomerto laugh bybeing funnySay"greetings"in thegroup chatLostpropertycallRefercustomerto agentMGcomplaintPricematchReceive acomplimentfrom acustomerInfringementenquiryReceivea 10 onNPSCustomer hasclearlyconsumed 1 ormore alcoholicbeveragesAdditionalDriverEnquiryCustomerplacesyou onholdLoud ChildinbackgroundRespondtocomplaintemailCustomermentions theyare spendingeaster withfamilyWishsomeonea happyeasterCustomercalls andcancelsbookingDog barkinginbackgroundCustomergets yournamewrongCustomeraccidentallyhangs upSpeak tomultiple peopleon the samephone call (e.g.husband andwife)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to the customer by name at the start of the call and the end of the call
  2. Reply to urgent ticket
  3. Customer mentions they are spending easter alone
  4. Get a customer to laugh by being funny
  5. Say "greetings" in the group chat
  6. Lost property call
  7. Refer customer to agent
  8. MG complaint
  9. Price match
  10. Receive a compliment from a customer
  11. Infringement enquiry
  12. Receive a 10 on NPS
  13. Customer has clearly consumed 1 or more alcoholic beverages
  14. Additional Driver Enquiry
  15. Customer places you on hold
  16. Loud Child in background
  17. Respond to complaint email
  18. Customer mentions they are spending easter with family
  19. Wish someone a happy easter
  20. Customer calls and cancels booking
  21. Dog barking in background
  22. Customer gets your name wrong
  23. Customer accidentally hangs up
  24. Speak to multiple people on the same phone call (e.g. husband and wife)