(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer calls and cancels booking
Lost property call
Customer mentions they are spending easter with family
Customer accidentally hangs up
Reply to urgent ticket
Wish someone a happy easter
Respond to complaint email
MG complaint
Speak to multiple people on the same phone call (e.g. husband and wife)
Price match
Additional Driver Enquiry
Receive a compliment from a customer
Customer gets your name wrong
Refer customer to agent
Loud Child in background
Refer to the customer by name at the start of the call and the end of the call
Receive a 10 on NPS
Infringement enquiry
Dog barking in background
Get a customer to laugh by being funny
Customer has clearly consumed 1 or more alcoholic beverages