Mbr gets help answering questions in the background (fail) Scheduled Appt at NFC for Member Language Line Transfer to FC Transfer to Lending Close CD Transfer to Business Went to break within 1 minute of scheduled time MBR Refuse to answer all verification Time entry completed by end of shift Transfer to TSA Balance transfer Transfer to Wires Downloaded the Verint App Went to lunch within 2 minutes of scheduled time Asked a FMQ Member gets your name wrong ADH over 90% with 2 hours left in your shift ATO Fraudulent check Escalated member recovery Late fee credit request Spouse Imitator Angry Piano Call Balance Check - nothing else Used the Fraud Mit Infopoint Get locked out of system (IT call) New CD Ghost Call Mbr gets help answering questions in the background (fail) Scheduled Appt at NFC for Member Language Line Transfer to FC Transfer to Lending Close CD Transfer to Business Went to break within 1 minute of scheduled time MBR Refuse to answer all verification Time entry completed by end of shift Transfer to TSA Balance transfer Transfer to Wires Downloaded the Verint App Went to lunch within 2 minutes of scheduled time Asked a FMQ Member gets your name wrong ADH over 90% with 2 hours left in your shift ATO Fraudulent check Escalated member recovery Late fee credit request Spouse Imitator Angry Piano Call Balance Check - nothing else Used the Fraud Mit Infopoint Get locked out of system (IT call) New CD Ghost Call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Mbr gets help answering questions in the background (fail)
Scheduled Appt at NFC for Member
Language Line
Transfer to FC
Transfer to Lending
Close CD
Transfer to Business
Went to break within 1 minute of scheduled time
MBR Refuse to answer all verification
Time entry completed by end of shift
Transfer to TSA
Balance transfer
Transfer to Wires
Downloaded the Verint App
Went to lunch within 2 minutes of scheduled time
Asked a FMQ
Member gets your name wrong
ADH over 90% with 2 hours left in your shift
ATO
Fraudulent check
Escalated member recovery
Late fee credit request
Spouse Imitator
Angry Piano Call
Balance Check - nothing else
Used the Fraud Mit Infopoint
Get locked out of system (IT call)
New CD
Ghost Call