De-escalate acustomerPersonalizedrecapstatementDo set ofeye strainexercisesrecommendedcoordinatingproduct1 set of deskexercises/30 secondsof squatsUsedcustomersname 3timesOver100CESUsedempathystatement toacknowledgethe emotionATTFRover100Selfie doingsomethingfun outsideof work8 glassesof watera dayAsked 3discoveryquestionsOver100LTSAMid daystretchesARTover100Use 3 emojisin oneconversationOfferprotectionplanExplainedPERSONALIZEDbenefits of MyAccountComplimentedby a customer(not a 'thankyou')Over100ASAT1 milewalk/ 30minutesPromotingthe value ofthe solutionoffered tothe customerComplimentingthe customersorder/itemHavecamera onduring teammeetingDe-escalate acustomerPersonalizedrecapstatementDo set ofeye strainexercisesrecommendedcoordinatingproduct1 set of deskexercises/30 secondsof squatsUsedcustomersname 3timesOver100CESUsedempathystatement toacknowledgethe emotionATTFRover100Selfie doingsomethingfun outsideof work8 glassesof watera dayAsked 3discoveryquestionsOver100LTSAMid daystretchesARTover100Use 3 emojisin oneconversationOfferprotectionplanExplainedPERSONALIZEDbenefits of MyAccountComplimentedby a customer(not a 'thankyou')Over100ASAT1 milewalk/ 30minutesPromotingthe value ofthe solutionoffered tothe customerComplimentingthe customersorder/itemHavecamera onduring teammeeting

HOMER - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a customer
  2. Personalized recap statement
  3. Do set of eye strain exercises
  4. recommended coordinating product
  5. 1 set of desk exercises/ 30 seconds of squats
  6. Used customers name 3 times
  7. Over 100 CES
  8. Used empathy statement to acknowledge the emotion
  9. ATTFR over 100
  10. Selfie doing something fun outside of work
  11. 8 glasses of water a day
  12. Asked 3 discovery questions
  13. Over 100 LTSA
  14. Mid day stretches
  15. ART over 100
  16. Use 3 emojis in one conversation
  17. Offer protection plan
  18. Explained PERSONALIZED benefits of My Account
  19. Complimented by a customer (not a 'thank you')
  20. Over 100 ASAT
  21. 1 mile walk/ 30 minutes
  22. Promoting the value of the solution offered to the customer
  23. Complimenting the customers order/item
  24. Have camera on during team meeting