CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Quality Assurance
Knowledge Transfer
Continuous Improvement
Personalization
Cultural Sensitivity
Follow-up
Knowledge Sharing
Multitasking
Service-Level Agreements (SLAs)
Free!
First Call Resolution
Multi-Channel Support
De-escalation Techniques
Time Management
Proactive Support
Handling Difficult Customers
Self-Service Options
Positive Language
Product Knowledge
Knowledge Base Utilization
Upselling/Cross-selling
Customer Education
Active Problem-Solving
Flexibility
Effective Communication