CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Personalization
Multitasking
Positive Language
Knowledge Base Utilization
Self-Service Options
Free!
Active Problem-Solving
Cultural Sensitivity
Knowledge Transfer
Continuous Improvement
De-escalation Techniques
Product Knowledge
Multi-Channel Support
Follow-up
Knowledge Sharing
Flexibility
Handling Difficult Customers
Upselling/Cross-selling
Customer Education
Effective Communication
Proactive Support
Time Management
Quality Assurance
Service-Level Agreements (SLAs)
First Call Resolution