CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Flexibility
Product Knowledge
First Call Resolution
Upselling/Cross-selling
Free!
Service-Level Agreements (SLAs)
Continuous Improvement
Knowledge Sharing
Customer Education
Cultural Sensitivity
Multi-Channel Support
Self-Service Options
De-escalation Techniques
Positive Language
Quality Assurance
Time Management
Proactive Support
Active Problem-Solving
Multitasking
Effective Communication
Personalization
Knowledge Transfer
Knowledge Base Utilization
Handling Difficult Customers
Follow-up