De-escalationTechniquesHandlingDifficultCustomersPersonalizationCustomerEducationActiveProblem-SolvingContinuousImprovementCulturalSensitivityPositiveLanguageProductKnowledgeProactiveSupportSelf-ServiceOptionsMulti-ChannelSupportFlexibilityService-LevelAgreements(SLAs)TimeManagementFree!Upselling/Cross-sellingQualityAssuranceEffectiveCommunicationMultitaskingKnowledgeSharingFollow-upFirst CallResolutionKnowledgeTransferKnowledgeBaseUtilizationDe-escalationTechniquesHandlingDifficultCustomersPersonalizationCustomerEducationActiveProblem-SolvingContinuousImprovementCulturalSensitivityPositiveLanguageProductKnowledgeProactiveSupportSelf-ServiceOptionsMulti-ChannelSupportFlexibilityService-LevelAgreements(SLAs)TimeManagementFree!Upselling/Cross-sellingQualityAssuranceEffectiveCommunicationMultitaskingKnowledgeSharingFollow-upFirst CallResolutionKnowledgeTransferKnowledgeBaseUtilization

CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalation Techniques
  2. Handling Difficult Customers
  3. Personalization
  4. Customer Education
  5. Active Problem-Solving
  6. Continuous Improvement
  7. Cultural Sensitivity
  8. Positive Language
  9. Product Knowledge
  10. Proactive Support
  11. Self-Service Options
  12. Multi-Channel Support
  13. Flexibility
  14. Service-Level Agreements (SLAs)
  15. Time Management
  16. Free!
  17. Upselling/Cross-selling
  18. Quality Assurance
  19. Effective Communication
  20. Multitasking
  21. Knowledge Sharing
  22. Follow-up
  23. First Call Resolution
  24. Knowledge Transfer
  25. Knowledge Base Utilization