QualityAssuranceKnowledgeTransferContinuousImprovementPersonalizationCulturalSensitivityFollow-upKnowledgeSharingMultitaskingService-LevelAgreements(SLAs)Free!First CallResolutionMulti-ChannelSupportDe-escalationTechniquesTimeManagementProactiveSupportHandlingDifficultCustomersSelf-ServiceOptionsPositiveLanguageProductKnowledgeKnowledgeBaseUtilizationUpselling/Cross-sellingCustomerEducationActiveProblem-SolvingFlexibilityEffectiveCommunicationQualityAssuranceKnowledgeTransferContinuousImprovementPersonalizationCulturalSensitivityFollow-upKnowledgeSharingMultitaskingService-LevelAgreements(SLAs)Free!First CallResolutionMulti-ChannelSupportDe-escalationTechniquesTimeManagementProactiveSupportHandlingDifficultCustomersSelf-ServiceOptionsPositiveLanguageProductKnowledgeKnowledgeBaseUtilizationUpselling/Cross-sellingCustomerEducationActiveProblem-SolvingFlexibilityEffectiveCommunication

CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quality Assurance
  2. Knowledge Transfer
  3. Continuous Improvement
  4. Personalization
  5. Cultural Sensitivity
  6. Follow-up
  7. Knowledge Sharing
  8. Multitasking
  9. Service-Level Agreements (SLAs)
  10. Free!
  11. First Call Resolution
  12. Multi-Channel Support
  13. De-escalation Techniques
  14. Time Management
  15. Proactive Support
  16. Handling Difficult Customers
  17. Self-Service Options
  18. Positive Language
  19. Product Knowledge
  20. Knowledge Base Utilization
  21. Upselling/Cross-selling
  22. Customer Education
  23. Active Problem-Solving
  24. Flexibility
  25. Effective Communication