Upselling/Cross- selling Cultural Sensitivity Flexibility Free! Customer Education Knowledge Transfer De- escalation Techniques Personalization Time Management Knowledge Sharing Positive Language First Call Resolution Multi- Channel Support Quality Assurance Follow- up Product Knowledge Effective Communication Self- Service Options Knowledge Base Utilization Handling Difficult Customers Multitasking Proactive Support Service- Level Agreements (SLAs) Active Problem- Solving Continuous Improvement Upselling/Cross- selling Cultural Sensitivity Flexibility Free! Customer Education Knowledge Transfer De- escalation Techniques Personalization Time Management Knowledge Sharing Positive Language First Call Resolution Multi- Channel Support Quality Assurance Follow- up Product Knowledge Effective Communication Self- Service Options Knowledge Base Utilization Handling Difficult Customers Multitasking Proactive Support Service- Level Agreements (SLAs) Active Problem- Solving Continuous Improvement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Upselling/Cross-selling
Cultural Sensitivity
Flexibility
Free!
Customer Education
Knowledge Transfer
De-escalation Techniques
Personalization
Time Management
Knowledge Sharing
Positive Language
First Call Resolution
Multi-Channel Support
Quality Assurance
Follow-up
Product Knowledge
Effective Communication
Self-Service Options
Knowledge Base Utilization
Handling Difficult Customers
Multitasking
Proactive Support
Service-Level Agreements (SLAs)
Active Problem-Solving
Continuous Improvement