Upselling/Cross-sellingCulturalSensitivityFlexibilityFree!CustomerEducationKnowledgeTransferDe-escalationTechniquesPersonalizationTimeManagementKnowledgeSharingPositiveLanguageFirst CallResolutionMulti-ChannelSupportQualityAssuranceFollow-upProductKnowledgeEffectiveCommunicationSelf-ServiceOptionsKnowledgeBaseUtilizationHandlingDifficultCustomersMultitaskingProactiveSupportService-LevelAgreements(SLAs)ActiveProblem-SolvingContinuousImprovementUpselling/Cross-sellingCulturalSensitivityFlexibilityFree!CustomerEducationKnowledgeTransferDe-escalationTechniquesPersonalizationTimeManagementKnowledgeSharingPositiveLanguageFirst CallResolutionMulti-ChannelSupportQualityAssuranceFollow-upProductKnowledgeEffectiveCommunicationSelf-ServiceOptionsKnowledgeBaseUtilizationHandlingDifficultCustomersMultitaskingProactiveSupportService-LevelAgreements(SLAs)ActiveProblem-SolvingContinuousImprovement

CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upselling/Cross-selling
  2. Cultural Sensitivity
  3. Flexibility
  4. Free!
  5. Customer Education
  6. Knowledge Transfer
  7. De-escalation Techniques
  8. Personalization
  9. Time Management
  10. Knowledge Sharing
  11. Positive Language
  12. First Call Resolution
  13. Multi-Channel Support
  14. Quality Assurance
  15. Follow-up
  16. Product Knowledge
  17. Effective Communication
  18. Self-Service Options
  19. Knowledge Base Utilization
  20. Handling Difficult Customers
  21. Multitasking
  22. Proactive Support
  23. Service-Level Agreements (SLAs)
  24. Active Problem-Solving
  25. Continuous Improvement