Multi-ChannelSupportKnowledgeTransferFree!Self-ServiceOptionsContinuousImprovementFollow-upEffectiveCommunicationMultitaskingTimeManagementProactiveSupportKnowledgeSharingHandlingDifficultCustomersDe-escalationTechniquesCustomerEducationActiveProblem-SolvingFlexibilityUpselling/Cross-sellingCulturalSensitivityPersonalizationProductKnowledgeQualityAssuranceFirst CallResolutionPositiveLanguageKnowledgeBaseUtilizationService-LevelAgreements(SLAs)Multi-ChannelSupportKnowledgeTransferFree!Self-ServiceOptionsContinuousImprovementFollow-upEffectiveCommunicationMultitaskingTimeManagementProactiveSupportKnowledgeSharingHandlingDifficultCustomersDe-escalationTechniquesCustomerEducationActiveProblem-SolvingFlexibilityUpselling/Cross-sellingCulturalSensitivityPersonalizationProductKnowledgeQualityAssuranceFirst CallResolutionPositiveLanguageKnowledgeBaseUtilizationService-LevelAgreements(SLAs)

CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Multi-Channel Support
  2. Knowledge Transfer
  3. Free!
  4. Self-Service Options
  5. Continuous Improvement
  6. Follow-up
  7. Effective Communication
  8. Multitasking
  9. Time Management
  10. Proactive Support
  11. Knowledge Sharing
  12. Handling Difficult Customers
  13. De-escalation Techniques
  14. Customer Education
  15. Active Problem-Solving
  16. Flexibility
  17. Upselling/Cross-selling
  18. Cultural Sensitivity
  19. Personalization
  20. Product Knowledge
  21. Quality Assurance
  22. First Call Resolution
  23. Positive Language
  24. Knowledge Base Utilization
  25. Service-Level Agreements (SLAs)