De- escalation Techniques Handling Difficult Customers Personalization Customer Education Active Problem- Solving Continuous Improvement Cultural Sensitivity Positive Language Product Knowledge Proactive Support Self- Service Options Multi- Channel Support Flexibility Service- Level Agreements (SLAs) Time Management Free! Upselling/Cross- selling Quality Assurance Effective Communication Multitasking Knowledge Sharing Follow- up First Call Resolution Knowledge Transfer Knowledge Base Utilization De- escalation Techniques Handling Difficult Customers Personalization Customer Education Active Problem- Solving Continuous Improvement Cultural Sensitivity Positive Language Product Knowledge Proactive Support Self- Service Options Multi- Channel Support Flexibility Service- Level Agreements (SLAs) Time Management Free! Upselling/Cross- selling Quality Assurance Effective Communication Multitasking Knowledge Sharing Follow- up First Call Resolution Knowledge Transfer Knowledge Base Utilization
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalation Techniques
Handling Difficult Customers
Personalization
Customer Education
Active Problem-Solving
Continuous Improvement
Cultural Sensitivity
Positive Language
Product Knowledge
Proactive Support
Self-Service Options
Multi-Channel Support
Flexibility
Service-Level Agreements (SLAs)
Time Management
Free!
Upselling/Cross-selling
Quality Assurance
Effective Communication
Multitasking
Knowledge Sharing
Follow-up
First Call Resolution
Knowledge Transfer
Knowledge Base Utilization