CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Upselling/Cross-selling
2. Cultural Sensitivity
3. Flexibility
4. Free!
5. Customer Education
6. Knowledge Transfer
7. De-escalation Techniques
8. Personalization
9. Time Management
10. Knowledge Sharing
11. Positive Language
12. First Call Resolution
13. Multi-Channel Support
14. Quality Assurance
15. Follow-up
16. Product Knowledge
17. Effective Communication
18. Self-Service Options
19. Knowledge Base Utilization
20. Handling Difficult Customers
21. Multitasking
22. Proactive Support
23. Service-Level Agreements (SLAs)
24. Active Problem-Solving
25. Continuous Improvement