CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

First Call Resolution
Active Problem-Solving
Service-Level Agreements (SLAs)
Multitasking
Knowledge Transfer
Personalization
Knowledge Base Utilization
Multi-Channel Support
Flexibility
Free!
Proactive Support
Cultural Sensitivity
Customer Education
Quality Assurance
Knowledge Sharing
De-escalation Techniques
Self-Service Options
Product Knowledge
Follow-up
Handling Difficult Customers
Time Management
Upselling/Cross-selling
Effective Communication
Continuous Improvement
Positive Language