ProductKnowledgeFlexibilityProactiveSupportEffectiveCommunicationMultitaskingFollow-upUpselling/Cross-sellingFree!CulturalSensitivityKnowledgeTransferQualityAssuranceFirst CallResolutionKnowledgeBaseUtilizationActiveProblem-SolvingPositiveLanguageMulti-ChannelSupportDe-escalationTechniquesSelf-ServiceOptionsContinuousImprovementHandlingDifficultCustomersTimeManagementKnowledgeSharingService-LevelAgreements(SLAs)CustomerEducationPersonalizationProductKnowledgeFlexibilityProactiveSupportEffectiveCommunicationMultitaskingFollow-upUpselling/Cross-sellingFree!CulturalSensitivityKnowledgeTransferQualityAssuranceFirst CallResolutionKnowledgeBaseUtilizationActiveProblem-SolvingPositiveLanguageMulti-ChannelSupportDe-escalationTechniquesSelf-ServiceOptionsContinuousImprovementHandlingDifficultCustomersTimeManagementKnowledgeSharingService-LevelAgreements(SLAs)CustomerEducationPersonalization

CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Product Knowledge
  2. Flexibility
  3. Proactive Support
  4. Effective Communication
  5. Multitasking
  6. Follow-up
  7. Upselling/Cross-selling
  8. Free!
  9. Cultural Sensitivity
  10. Knowledge Transfer
  11. Quality Assurance
  12. First Call Resolution
  13. Knowledge Base Utilization
  14. Active Problem-Solving
  15. Positive Language
  16. Multi-Channel Support
  17. De-escalation Techniques
  18. Self-Service Options
  19. Continuous Improvement
  20. Handling Difficult Customers
  21. Time Management
  22. Knowledge Sharing
  23. Service-Level Agreements (SLAs)
  24. Customer Education
  25. Personalization