CulturalSensitivityFree!PositiveLanguageFollow-upTimeManagementHandlingDifficultCustomersKnowledgeTransferSelf-ServiceOptionsMulti-ChannelSupportPersonalizationCustomerEducationContinuousImprovementProactiveSupportQualityAssuranceEffectiveCommunicationDe-escalationTechniquesService-LevelAgreements(SLAs)Upselling/Cross-sellingActiveProblem-SolvingFlexibilityKnowledgeBaseUtilizationFirst CallResolutionMultitaskingProductKnowledgeKnowledgeSharingCulturalSensitivityFree!PositiveLanguageFollow-upTimeManagementHandlingDifficultCustomersKnowledgeTransferSelf-ServiceOptionsMulti-ChannelSupportPersonalizationCustomerEducationContinuousImprovementProactiveSupportQualityAssuranceEffectiveCommunicationDe-escalationTechniquesService-LevelAgreements(SLAs)Upselling/Cross-sellingActiveProblem-SolvingFlexibilityKnowledgeBaseUtilizationFirst CallResolutionMultitaskingProductKnowledgeKnowledgeSharing

CUSTOMER EXPERIENCE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cultural Sensitivity
  2. Free!
  3. Positive Language
  4. Follow-up
  5. Time Management
  6. Handling Difficult Customers
  7. Knowledge Transfer
  8. Self-Service Options
  9. Multi-Channel Support
  10. Personalization
  11. Customer Education
  12. Continuous Improvement
  13. Proactive Support
  14. Quality Assurance
  15. Effective Communication
  16. De-escalation Techniques
  17. Service-Level Agreements (SLAs)
  18. Upselling/Cross-selling
  19. Active Problem-Solving
  20. Flexibility
  21. Knowledge Base Utilization
  22. First Call Resolution
  23. Multitasking
  24. Product Knowledge
  25. Knowledge Sharing