Multi- Channel Support Knowledge Transfer Free! Self- Service Options Continuous Improvement Follow- up Effective Communication Multitasking Time Management Proactive Support Knowledge Sharing Handling Difficult Customers De- escalation Techniques Customer Education Active Problem- Solving Flexibility Upselling/Cross- selling Cultural Sensitivity Personalization Product Knowledge Quality Assurance First Call Resolution Positive Language Knowledge Base Utilization Service- Level Agreements (SLAs) Multi- Channel Support Knowledge Transfer Free! Self- Service Options Continuous Improvement Follow- up Effective Communication Multitasking Time Management Proactive Support Knowledge Sharing Handling Difficult Customers De- escalation Techniques Customer Education Active Problem- Solving Flexibility Upselling/Cross- selling Cultural Sensitivity Personalization Product Knowledge Quality Assurance First Call Resolution Positive Language Knowledge Base Utilization Service- Level Agreements (SLAs)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Multi-Channel Support
Knowledge Transfer
Free!
Self-Service Options
Continuous Improvement
Follow-up
Effective Communication
Multitasking
Time Management
Proactive Support
Knowledge Sharing
Handling Difficult Customers
De-escalation Techniques
Customer Education
Active Problem-Solving
Flexibility
Upselling/Cross-selling
Cultural Sensitivity
Personalization
Product Knowledge
Quality Assurance
First Call Resolution
Positive Language
Knowledge Base Utilization
Service-Level Agreements (SLAs)