AT&TAvoidAssumptionsI CanHelp YouWith That!Delight ourCustomersAskopen/closedendedquestionsUseyourToolsPersonalizethe ContactCareProvideSolutionsSuccessExceedCustomerExpectationsUnderstandMinimizeTransfersIntroduceYourselfGreetYouMinimizeTransfersIwill..RecapUseCustomer’sNameFriendlyThankYouQualityListenBestPracticesTransformResolvethe FirstTimeExpressSpecificEmpathyAT&TAvoidAssumptionsI CanHelp YouWith That!Delight ourCustomersAskopen/closedendedquestionsUseyourToolsPersonalizethe ContactCareProvideSolutionsSuccessExceedCustomerExpectationsUnderstandMinimizeTransfersIntroduceYourselfGreetYouMinimizeTransfersIwill..RecapUseCustomer’sNameFriendlyThankYouQualityListenBestPracticesTransformResolvethe FirstTimeExpressSpecificEmpathy

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AT&T
  2. Avoid Assumptions
  3. I Can Help You With That!
  4. Delight our Customers
  5. Ask open/closed ended questions
  6. Use your Tools
  7. Personalize the Contact
  8. Care
  9. Provide Solutions
  10. Success
  11. Exceed Customer Expectations
  12. Understand
  13. Minimize Transfers
  14. Introduce Yourself
  15. Greet You
  16. Minimize Transfers
  17. I will..
  18. Recap
  19. Use Customer’s Name
  20. Friendly Thank You
  21. Quality
  22. Listen
  23. Best Practices
  24. Transform
  25. Resolve the First Time
  26. Express Specific Empathy