AvoidAssumptionsI CanHelp YouWith That!Iwill..QualitySuccessListenExpressSpecificEmpathyFriendlyThankYouUseyourToolsUseCustomer’sNameBestPracticesAskopen/closedendedquestionsCareUnderstandProvideSolutionsIntroduceYourselfAT&TDelight ourCustomersMinimizeTransfersTransformPersonalizethe ContactResolvethe FirstTimeGreetYouExceedCustomerExpectationsRecapMinimizeTransfersAvoidAssumptionsI CanHelp YouWith That!Iwill..QualitySuccessListenExpressSpecificEmpathyFriendlyThankYouUseyourToolsUseCustomer’sNameBestPracticesAskopen/closedendedquestionsCareUnderstandProvideSolutionsIntroduceYourselfAT&TDelight ourCustomersMinimizeTransfersTransformPersonalizethe ContactResolvethe FirstTimeGreetYouExceedCustomerExpectationsRecapMinimizeTransfers

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid Assumptions
  2. I Can Help You With That!
  3. I will..
  4. Quality
  5. Success
  6. Listen
  7. Express Specific Empathy
  8. Friendly Thank You
  9. Use your Tools
  10. Use Customer’s Name
  11. Best Practices
  12. Ask open/closed ended questions
  13. Care
  14. Understand
  15. Provide Solutions
  16. Introduce Yourself
  17. AT&T
  18. Delight our Customers
  19. Minimize Transfers
  20. Transform
  21. Personalize the Contact
  22. Resolve the First Time
  23. Greet You
  24. Exceed Customer Expectations
  25. Recap
  26. Minimize Transfers