TransformAskopen/closedendedquestionsResolvethe FirstTimeProvideSolutionsPersonalizethe ContactSuccessQualityUnderstandBestPracticesRecapIwill..MinimizeTransfersGreetYouExpressSpecificEmpathyCareAT&TIntroduceYourselfUseyourToolsFriendlyThankYouI CanHelp YouWith That!Delight ourCustomersAvoidAssumptionsUseCustomer’sNameListenMinimizeTransfersExceedCustomerExpectationsTransformAskopen/closedendedquestionsResolvethe FirstTimeProvideSolutionsPersonalizethe ContactSuccessQualityUnderstandBestPracticesRecapIwill..MinimizeTransfersGreetYouExpressSpecificEmpathyCareAT&TIntroduceYourselfUseyourToolsFriendlyThankYouI CanHelp YouWith That!Delight ourCustomersAvoidAssumptionsUseCustomer’sNameListenMinimizeTransfersExceedCustomerExpectations

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transform
  2. Ask open/closed ended questions
  3. Resolve the First Time
  4. Provide Solutions
  5. Personalize the Contact
  6. Success
  7. Quality
  8. Understand
  9. Best Practices
  10. Recap
  11. I will..
  12. Minimize Transfers
  13. Greet You
  14. Express Specific Empathy
  15. Care
  16. AT&T
  17. Introduce Yourself
  18. Use your Tools
  19. Friendly Thank You
  20. I Can Help You With That!
  21. Delight our Customers
  22. Avoid Assumptions
  23. Use Customer’s Name
  24. Listen
  25. Minimize Transfers
  26. Exceed Customer Expectations