UseCustomer’sNameIwill..MinimizeTransfersMinimizeTransfersExpressSpecificEmpathyRecapFriendlyThankYouAT&TDelight ourCustomersProvideSolutionsSuccessI CanHelp YouWith That!IntroduceYourselfResolvethe FirstTimeCareGreetYouUnderstandAvoidAssumptionsUseyourToolsExceedCustomerExpectationsQualityAskopen/closedendedquestionsBestPracticesTransformPersonalizethe ContactListenUseCustomer’sNameIwill..MinimizeTransfersMinimizeTransfersExpressSpecificEmpathyRecapFriendlyThankYouAT&TDelight ourCustomersProvideSolutionsSuccessI CanHelp YouWith That!IntroduceYourselfResolvethe FirstTimeCareGreetYouUnderstandAvoidAssumptionsUseyourToolsExceedCustomerExpectationsQualityAskopen/closedendedquestionsBestPracticesTransformPersonalizethe ContactListen

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Customer’s Name
  2. I will..
  3. Minimize Transfers
  4. Minimize Transfers
  5. Express Specific Empathy
  6. Recap
  7. Friendly Thank You
  8. AT&T
  9. Delight our Customers
  10. Provide Solutions
  11. Success
  12. I Can Help You With That!
  13. Introduce Yourself
  14. Resolve the First Time
  15. Care
  16. Greet You
  17. Understand
  18. Avoid Assumptions
  19. Use your Tools
  20. Exceed Customer Expectations
  21. Quality
  22. Ask open/closed ended questions
  23. Best Practices
  24. Transform
  25. Personalize the Contact
  26. Listen