ListenProvideSolutionsIwill..IntroduceYourselfCareMinimizeTransfersTransformPersonalizethe ContactUseyourToolsSuccessAT&TMinimizeTransfersExceedCustomerExpectationsRecapI CanHelp YouWith That!GreetYouAvoidAssumptionsExpressSpecificEmpathyUnderstandFriendlyThankYouUseCustomer’sNameDelight ourCustomersQualityAskopen/closedendedquestionsResolvethe FirstTimeBestPracticesListenProvideSolutionsIwill..IntroduceYourselfCareMinimizeTransfersTransformPersonalizethe ContactUseyourToolsSuccessAT&TMinimizeTransfersExceedCustomerExpectationsRecapI CanHelp YouWith That!GreetYouAvoidAssumptionsExpressSpecificEmpathyUnderstandFriendlyThankYouUseCustomer’sNameDelight ourCustomersQualityAskopen/closedendedquestionsResolvethe FirstTimeBestPractices

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen
  2. Provide Solutions
  3. I will..
  4. Introduce Yourself
  5. Care
  6. Minimize Transfers
  7. Transform
  8. Personalize the Contact
  9. Use your Tools
  10. Success
  11. AT&T
  12. Minimize Transfers
  13. Exceed Customer Expectations
  14. Recap
  15. I Can Help You With That!
  16. Greet You
  17. Avoid Assumptions
  18. Express Specific Empathy
  19. Understand
  20. Friendly Thank You
  21. Use Customer’s Name
  22. Delight our Customers
  23. Quality
  24. Ask open/closed ended questions
  25. Resolve the First Time
  26. Best Practices