MinimizeTransfersAskopen/closedendedquestionsGreetYouExpressSpecificEmpathyTransformSuccessQualityRecapCareUseyourToolsUnderstandDelight ourCustomersAT&TIwill..Resolvethe FirstTimeIntroduceYourselfUseCustomer’sNameFriendlyThankYouI CanHelp YouWith That!AvoidAssumptionsListenPersonalizethe ContactProvideSolutionsMinimizeTransfersBestPracticesExceedCustomerExpectationsMinimizeTransfersAskopen/closedendedquestionsGreetYouExpressSpecificEmpathyTransformSuccessQualityRecapCareUseyourToolsUnderstandDelight ourCustomersAT&TIwill..Resolvethe FirstTimeIntroduceYourselfUseCustomer’sNameFriendlyThankYouI CanHelp YouWith That!AvoidAssumptionsListenPersonalizethe ContactProvideSolutionsMinimizeTransfersBestPracticesExceedCustomerExpectations

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Minimize Transfers
  2. Ask open/closed ended questions
  3. Greet You
  4. Express Specific Empathy
  5. Transform
  6. Success
  7. Quality
  8. Recap
  9. Care
  10. Use your Tools
  11. Understand
  12. Delight our Customers
  13. AT&T
  14. I will..
  15. Resolve the First Time
  16. Introduce Yourself
  17. Use Customer’s Name
  18. Friendly Thank You
  19. I Can Help You With That!
  20. Avoid Assumptions
  21. Listen
  22. Personalize the Contact
  23. Provide Solutions
  24. Minimize Transfers
  25. Best Practices
  26. Exceed Customer Expectations