GreetYouExpressSpecificEmpathyQualityI CanHelp YouWith That!ExceedCustomerExpectationsUnderstandMinimizeTransfersListenIwill..Resolvethe FirstTimeSuccessCareFriendlyThankYouTransformPersonalizethe ContactAvoidAssumptionsProvideSolutionsIntroduceYourselfUseyourToolsDelight ourCustomersAskopen/closedendedquestionsMinimizeTransfersUseCustomer’sNameBestPracticesRecapAT&TGreetYouExpressSpecificEmpathyQualityI CanHelp YouWith That!ExceedCustomerExpectationsUnderstandMinimizeTransfersListenIwill..Resolvethe FirstTimeSuccessCareFriendlyThankYouTransformPersonalizethe ContactAvoidAssumptionsProvideSolutionsIntroduceYourselfUseyourToolsDelight ourCustomersAskopen/closedendedquestionsMinimizeTransfersUseCustomer’sNameBestPracticesRecapAT&T

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Greet You
  2. Express Specific Empathy
  3. Quality
  4. I Can Help You With That!
  5. Exceed Customer Expectations
  6. Understand
  7. Minimize Transfers
  8. Listen
  9. I will..
  10. Resolve the First Time
  11. Success
  12. Care
  13. Friendly Thank You
  14. Transform
  15. Personalize the Contact
  16. Avoid Assumptions
  17. Provide Solutions
  18. Introduce Yourself
  19. Use your Tools
  20. Delight our Customers
  21. Ask open/closed ended questions
  22. Minimize Transfers
  23. Use Customer’s Name
  24. Best Practices
  25. Recap
  26. AT&T