UseyourToolsResolvethe FirstTimeI CanHelp YouWith That!Personalizethe ContactAskopen/closedendedquestionsProvideSolutionsUseCustomer’sNameRecapSuccessDelight ourCustomersExceedCustomerExpectationsAvoidAssumptionsMinimizeTransfersAT&TFriendlyThankYouIntroduceYourselfBestPracticesIwill..MinimizeTransfersQualityCareGreetYouListenExpressSpecificEmpathyUnderstandTransformUseyourToolsResolvethe FirstTimeI CanHelp YouWith That!Personalizethe ContactAskopen/closedendedquestionsProvideSolutionsUseCustomer’sNameRecapSuccessDelight ourCustomersExceedCustomerExpectationsAvoidAssumptionsMinimizeTransfersAT&TFriendlyThankYouIntroduceYourselfBestPracticesIwill..MinimizeTransfersQualityCareGreetYouListenExpressSpecificEmpathyUnderstandTransform

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use your Tools
  2. Resolve the First Time
  3. I Can Help You With That!
  4. Personalize the Contact
  5. Ask open/closed ended questions
  6. Provide Solutions
  7. Use Customer’s Name
  8. Recap
  9. Success
  10. Delight our Customers
  11. Exceed Customer Expectations
  12. Avoid Assumptions
  13. Minimize Transfers
  14. AT&T
  15. Friendly Thank You
  16. Introduce Yourself
  17. Best Practices
  18. I will..
  19. Minimize Transfers
  20. Quality
  21. Care
  22. Greet You
  23. Listen
  24. Express Specific Empathy
  25. Understand
  26. Transform