Askopen/closedendedquestionsRecapGreetYouListenTransformAT&TIntroduceYourselfCareQualityAvoidAssumptionsSuccessProvideSolutionsUseyourToolsExpressSpecificEmpathyFriendlyThankYouExceedCustomerExpectationsUnderstandDelight ourCustomersPersonalizethe ContactI CanHelp YouWith That!Resolvethe FirstTimeUseCustomer’sNameIwill..MinimizeTransfersBestPracticesMinimizeTransfersAskopen/closedendedquestionsRecapGreetYouListenTransformAT&TIntroduceYourselfCareQualityAvoidAssumptionsSuccessProvideSolutionsUseyourToolsExpressSpecificEmpathyFriendlyThankYouExceedCustomerExpectationsUnderstandDelight ourCustomersPersonalizethe ContactI CanHelp YouWith That!Resolvethe FirstTimeUseCustomer’sNameIwill..MinimizeTransfersBestPracticesMinimizeTransfers

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask open/closed ended questions
  2. Recap
  3. Greet You
  4. Listen
  5. Transform
  6. AT&T
  7. Introduce Yourself
  8. Care
  9. Quality
  10. Avoid Assumptions
  11. Success
  12. Provide Solutions
  13. Use your Tools
  14. Express Specific Empathy
  15. Friendly Thank You
  16. Exceed Customer Expectations
  17. Understand
  18. Delight our Customers
  19. Personalize the Contact
  20. I Can Help You With That!
  21. Resolve the First Time
  22. Use Customer’s Name
  23. I will..
  24. Minimize Transfers
  25. Best Practices
  26. Minimize Transfers