AvoidAssumptionsCareBestPracticesIwill..UnderstandAskopen/closedendedquestionsAT&TMinimizeTransfersDelight ourCustomersProvideSolutionsListenI CanHelp YouWith That!QualityRecapGreetYouUseCustomer’sNameUseyourToolsSuccessFriendlyThankYouPersonalizethe ContactMinimizeTransfersExpressSpecificEmpathyIntroduceYourselfExceedCustomerExpectationsResolvethe FirstTimeTransformAvoidAssumptionsCareBestPracticesIwill..UnderstandAskopen/closedendedquestionsAT&TMinimizeTransfersDelight ourCustomersProvideSolutionsListenI CanHelp YouWith That!QualityRecapGreetYouUseCustomer’sNameUseyourToolsSuccessFriendlyThankYouPersonalizethe ContactMinimizeTransfersExpressSpecificEmpathyIntroduceYourselfExceedCustomerExpectationsResolvethe FirstTimeTransform

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid Assumptions
  2. Care
  3. Best Practices
  4. I will..
  5. Understand
  6. Ask open/closed ended questions
  7. AT&T
  8. Minimize Transfers
  9. Delight our Customers
  10. Provide Solutions
  11. Listen
  12. I Can Help You With That!
  13. Quality
  14. Recap
  15. Greet You
  16. Use Customer’s Name
  17. Use your Tools
  18. Success
  19. Friendly Thank You
  20. Personalize the Contact
  21. Minimize Transfers
  22. Express Specific Empathy
  23. Introduce Yourself
  24. Exceed Customer Expectations
  25. Resolve the First Time
  26. Transform