Minimize Transfers Ask open/closed ended questions Greet You Express Specific Empathy Transform Success Quality Recap Care Use your Tools Understand Delight our Customers AT&T I will.. Resolve the First Time Introduce Yourself Use Customer’s Name Friendly Thank You I Can Help You With That! Avoid Assumptions Listen Personalize the Contact Provide Solutions Minimize Transfers Best Practices Exceed Customer Expectations Minimize Transfers Ask open/closed ended questions Greet You Express Specific Empathy Transform Success Quality Recap Care Use your Tools Understand Delight our Customers AT&T I will.. Resolve the First Time Introduce Yourself Use Customer’s Name Friendly Thank You I Can Help You With That! Avoid Assumptions Listen Personalize the Contact Provide Solutions Minimize Transfers Best Practices Exceed Customer Expectations
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Minimize Transfers
Ask open/closed ended questions
Greet You
Express Specific Empathy
Transform
Success
Quality
Recap
Care
Use your Tools
Understand
Delight our Customers
AT&T
I will..
Resolve the First Time
Introduce Yourself
Use Customer’s Name
Friendly Thank You
I Can Help You With That!
Avoid Assumptions
Listen
Personalize the Contact
Provide Solutions
Minimize Transfers
Best Practices
Exceed Customer Expectations