Resolvethe FirstTimeDelight ourCustomersSuccessExpressSpecificEmpathyUnderstandMinimizeTransfersGreetYouIntroduceYourselfProvideSolutionsFriendlyThankYouI CanHelp YouWith That!AT&TBestPracticesUseyourToolsIwill..TransformQualityAskopen/closedendedquestionsExceedCustomerExpectationsCarePersonalizethe ContactRecapMinimizeTransfersUseCustomer’sNameListenAvoidAssumptionsResolvethe FirstTimeDelight ourCustomersSuccessExpressSpecificEmpathyUnderstandMinimizeTransfersGreetYouIntroduceYourselfProvideSolutionsFriendlyThankYouI CanHelp YouWith That!AT&TBestPracticesUseyourToolsIwill..TransformQualityAskopen/closedendedquestionsExceedCustomerExpectationsCarePersonalizethe ContactRecapMinimizeTransfersUseCustomer’sNameListenAvoidAssumptions

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve the First Time
  2. Delight our Customers
  3. Success
  4. Express Specific Empathy
  5. Understand
  6. Minimize Transfers
  7. Greet You
  8. Introduce Yourself
  9. Provide Solutions
  10. Friendly Thank You
  11. I Can Help You With That!
  12. AT&T
  13. Best Practices
  14. Use your Tools
  15. I will..
  16. Transform
  17. Quality
  18. Ask open/closed ended questions
  19. Exceed Customer Expectations
  20. Care
  21. Personalize the Contact
  22. Recap
  23. Minimize Transfers
  24. Use Customer’s Name
  25. Listen
  26. Avoid Assumptions