IntroduceYourselfAT&TUseyourToolsMinimizeTransfersExpressSpecificEmpathyResolvethe FirstTimeDelight ourCustomersSuccessIwill..TransformAvoidAssumptionsRecapGreetYouUnderstandFriendlyThankYouI CanHelp YouWith That!BestPracticesCareQualityProvideSolutionsAskopen/closedendedquestionsExceedCustomerExpectationsUseCustomer’sNamePersonalizethe ContactListenMinimizeTransfersIntroduceYourselfAT&TUseyourToolsMinimizeTransfersExpressSpecificEmpathyResolvethe FirstTimeDelight ourCustomersSuccessIwill..TransformAvoidAssumptionsRecapGreetYouUnderstandFriendlyThankYouI CanHelp YouWith That!BestPracticesCareQualityProvideSolutionsAskopen/closedendedquestionsExceedCustomerExpectationsUseCustomer’sNamePersonalizethe ContactListenMinimizeTransfers

Care Commitment BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce Yourself
  2. AT&T
  3. Use your Tools
  4. Minimize Transfers
  5. Express Specific Empathy
  6. Resolve the First Time
  7. Delight our Customers
  8. Success
  9. I will..
  10. Transform
  11. Avoid Assumptions
  12. Recap
  13. Greet You
  14. Understand
  15. Friendly Thank You
  16. I Can Help You With That!
  17. Best Practices
  18. Care
  19. Quality
  20. Provide Solutions
  21. Ask open/closed ended questions
  22. Exceed Customer Expectations
  23. Use Customer’s Name
  24. Personalize the Contact
  25. Listen
  26. Minimize Transfers