Customerdoesn't knowwhat itemthe code isforCustomerhas morethan 1 pagefor drop-offreceipt"Can I have yourphone number?"-TUPSS"My phone numberor theirs?"-CustomerITEM BEINGSHIPPED ISWORTH>$1000 - THEYDECLINEINSURANCE*Drops offmultiplereturns, getsone receipt*"Are they all onhere?"CAN'TOPERATETOUCHSCREEN"I have apackage hereto pick up" -they do nothave a packageto pick upASKS IF WEHAVE APACKAGETHAT WASNOTDELIVERED."I don't knowhow to sendan email, canyou just do itfor me?"*Asks for QRCode*- TUPSS*ShowsAmazon BarCode*-CustomerWhy is it soexpensive?!Gives you wrongitem for code andthey want you tofind the item inthe consolidationcontainer"They saidI didn'tneed abox.""Do you takeFedEx?"/FedExLabel**Startsreturn atregister**"Amazonsaid youwouldpack it"Is that thecheapestoption?/Whyis it soexpensive?I justhad thecodeUSPSQRCODEASK FORSHIPPINGQUOTE.DOESN'T KNOWSIZE/WHERE IT'SBEING SENT"I have to goback outto my car toget mywallet/phone."TRIES TO OPENDOORBEFORE/AFTERCLOSE(APPILES TOEVERYONE INTHE STORE)You scannedthe labelfrom myphonebefore"Can you makeyour screenbrighter?"-TUPSS*Makes codebigger*- CustomerHELPSSALLYCustomerdoesn't knowwhat itemthe code isforCustomerhas morethan 1 pagefor drop-offreceipt"Can I have yourphone number?"-TUPSS"My phone numberor theirs?"-CustomerITEM BEINGSHIPPED ISWORTH>$1000 - THEYDECLINEINSURANCE*Drops offmultiplereturns, getsone receipt*"Are they all onhere?"CAN'TOPERATETOUCHSCREEN"I have apackage hereto pick up" -they do nothave a packageto pick upASKS IF WEHAVE APACKAGETHAT WASNOTDELIVERED."I don't knowhow to sendan email, canyou just do itfor me?"*Asks for QRCode*- TUPSS*ShowsAmazon BarCode*-CustomerWhy is it soexpensive?!Gives you wrongitem for code andthey want you tofind the item inthe consolidationcontainer"They saidI didn'tneed abox.""Do you takeFedEx?"/FedExLabel**Startsreturn atregister**"Amazonsaid youwouldpack it"Is that thecheapestoption?/Whyis it soexpensive?I justhad thecodeUSPSQRCODEASK FORSHIPPINGQUOTE.DOESN'T KNOWSIZE/WHERE IT'SBEING SENT"I have to goback outto my car toget mywallet/phone."TRIES TO OPENDOORBEFORE/AFTERCLOSE(APPILES TOEVERYONE INTHE STORE)You scannedthe labelfrom myphonebefore"Can you makeyour screenbrighter?"-TUPSS*Makes codebigger*- CustomerHELPSSALLY

The UPS Store Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer doesn't know what item the code is for
  2. Customer has more than 1 page for drop-off receipt
  3. "Can I have your phone number?"-TUPSS "My phone number or theirs?"- Customer
  4. ITEM BEING SHIPPED IS WORTH >$1000 - THEY DECLINE INSURANCE
  5. *Drops off multiple returns, gets one receipt* "Are they all on here?"
  6. CAN'T OPERATE TOUCH SCREEN
  7. "I have a package here to pick up" - they do not have a package to pick up
  8. ASKS IF WE HAVE A PACKAGE THAT WAS NOT DELIVERED.
  9. "I don't know how to send an email, can you just do it for me?"
  10. *Asks for QR Code*- TUPSS *Shows Amazon Bar Code*- Customer
  11. Why is it so expensive?!
  12. Gives you wrong item for code and they want you to find the item in the consolidation container
  13. "They said I didn't need a box."
  14. "Do you take FedEx?"/FedEx Label
  15. **Starts return at register**
  16. "Amazon said you would pack it"
  17. Is that the cheapest option?/Why is it so expensive?
  18. I just had the code
  19. USPS QR CODE
  20. ASK FOR SHIPPING QUOTE. DOESN'T KNOW SIZE/WHERE IT'S BEING SENT
  21. "I have to go back out to my car to get my wallet/phone."
  22. TRIES TO OPEN DOOR BEFORE/AFTER CLOSE (APPILES TO EVERYONE IN THE STORE)
  23. You scanned the label from my phone before
  24. "Can you make your screen brighter?"-TUPSS *Makes code bigger*- Customer
  25. HELPS SALLY