Asks ifthey canput youon hold.I work inIT/I'm aNetworkEngineer.Takes 3+minutes totest/connectto Wi-Fi.They'rerelaying whatyou're sayingto someoneelse."Wheneverit rains, ithasissues."Only hasone deviceconnected.SilentCall/No oneon line whenanswered.Animalnoises inbackground.SmokeDetectorBeep"It's not anissue withmyrouter/side."Noisychildren inthebackground."I don'tremembermy Wi-Fipassword."Customermistakes youfor anotherTech/Gender."My internetis slowduring peakhours.""It wasworkingperfectly finebefore this.""Can Ipay mybill?""I'm notvery tech-savvy."Slow Down.Stop Talking.CustomerInterruptsYou.I pay Xamount/a lotof money forthis.Non PaySuspendAsks for ETAagain, afteryou saidthere is noETA.Do I havea Virus/Isthis thinga Virus?PPPOE offlineforweeks/months.MassOutage100+Customers"Is theinternetdown rightnow/is therean outage?""I've triedeverything""Hold on, I'mgoing to putyou down fora moment."Maxingtheirconnection.ObsessedwithIndicatorLights.No SignalMonitor/TVFollow-uprevealscustomerdidn't followinstructions."I don'tunderstandwhy thiskeepshappening."ClaimspreviousTech didthing for themyou won't."Data limiton myinternet?/Areyou throttlingme?""I rely on myinternet forwork; I workfrom home."SmallTalk/Jokesrandomly.Doesn'tmentionCriticalInfo/Alreadyhas TT.Not even ourcustomer/Callingfor DirectTV."I'm AGamer"NoElectricityIncorrectlyProvisioned."Slower orworsethan dial-up."Asks ifthey canput youon hold.I work inIT/I'm aNetworkEngineer.Takes 3+minutes totest/connectto Wi-Fi.They'rerelaying whatyou're sayingto someoneelse."Wheneverit rains, ithasissues."Only hasone deviceconnected.SilentCall/No oneon line whenanswered.Animalnoises inbackground.SmokeDetectorBeep"It's not anissue withmyrouter/side."Noisychildren inthebackground."I don'tremembermy Wi-Fipassword."Customermistakes youfor anotherTech/Gender."My internetis slowduring peakhours.""It wasworkingperfectly finebefore this.""Can Ipay mybill?""I'm notvery tech-savvy."Slow Down.Stop Talking.CustomerInterruptsYou.I pay Xamount/a lotof money forthis.Non PaySuspendAsks for ETAagain, afteryou saidthere is noETA.Do I havea Virus/Isthis thinga Virus?PPPOE offlineforweeks/months.MassOutage100+Customers"Is theinternetdown rightnow/is therean outage?""I've triedeverything""Hold on, I'mgoing to putyou down fora moment."Maxingtheirconnection.ObsessedwithIndicatorLights.No SignalMonitor/TVFollow-uprevealscustomerdidn't followinstructions."I don'tunderstandwhy thiskeepshappening."ClaimspreviousTech didthing for themyou won't."Data limiton myinternet?/Areyou throttlingme?""I rely on myinternet forwork; I workfrom home."SmallTalk/Jokesrandomly.Doesn'tmentionCriticalInfo/Alreadyhas TT.Not even ourcustomer/Callingfor DirectTV."I'm AGamer"NoElectricityIncorrectlyProvisioned."Slower orworsethan dial-up."

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks if they can put you on hold.
  2. I work in IT/I'm a Network Engineer.
  3. Takes 3+ minutes to test/connect to Wi-Fi.
  4. They're relaying what you're saying to someone else.
  5. "Whenever it rains, it has issues."
  6. Only has one device connected.
  7. Silent Call/No one on line when answered.
  8. Animal noises in background.
  9. Smoke Detector Beep
  10. "It's not an issue with my router/side."
  11. Noisy children in the background.
  12. "I don't remember my Wi-Fi password."
  13. Customer mistakes you for another Tech/Gender.
  14. "My internet is slow during peak hours."
  15. "It was working perfectly fine before this."
  16. "Can I pay my bill?"
  17. "I'm not very tech-savvy."
  18. Slow Down. Stop Talking. Customer Interrupts You.
  19. I pay X amount/a lot of money for this.
  20. Non Pay Suspend
  21. Asks for ETA again, after you said there is no ETA.
  22. Do I have a Virus/Is this thing a Virus?
  23. PPPOE offline for weeks/months.
  24. Mass Outage 100+ Customers
  25. "Is the internet down right now/is there an outage?"
  26. "I've tried everything"
  27. "Hold on, I'm going to put you down for a moment."
  28. Maxing their connection.
  29. Obsessed with Indicator Lights.
  30. No Signal Monitor/TV
  31. Follow-up reveals customer didn't follow instructions.
  32. "I don't understand why this keeps happening."
  33. Claims previous Tech did thing for them you won't.
  34. "Data limit on my internet?/Are you throttling me?"
  35. "I rely on my internet for work; I work from home."
  36. Small Talk/Jokes randomly.
  37. Doesn't mention Critical Info/Already has TT.
  38. Not even our customer/Calling for DirectTV.
  39. "I'm A Gamer"
  40. No Electricity
  41. Incorrectly Provisioned.
  42. "Slower or worse than dial-up."