PPPOE offlineforweeks/months.Non PaySuspendNo SignalMonitor/TVI work inIT/I'm aNetworkEngineer.Follow-uprevealscustomerdidn't followinstructions.Do I havea Virus/Isthis thinga Virus?SilentCall/No oneon line whenanswered."I'm notvery tech-savvy."Asks for ETAagain, afteryou saidthere is noETA.They'rerelaying whatyou're sayingto someoneelse."My internetis slowduring peakhours.""I don'tremembermy Wi-Fipassword."SmallTalk/Jokesrandomly."Hold on, I'mgoing to putyou down fora moment."SmokeDetectorBeep"Data limiton myinternet?/Areyou throttlingme?"Customermistakes youfor anotherTech/Gender."It's not anissue withmyrouter/side.""I don'tunderstandwhy thiskeepshappening."Maxingtheirconnection.Only hasone deviceconnected."Slower orworsethan dial-up.""Is theinternetdown rightnow/is therean outage?"NoElectricityAsks ifthey canput youon hold.I pay Xamount/a lotof money forthis."I'm AGamer""Wheneverit rains, ithasissues.""It wasworkingperfectly finebefore this."Takes 3+minutes totest/connectto Wi-Fi.Not even ourcustomer/Callingfor DirectTV.Animalnoises inbackground.Doesn'tmentionCriticalInfo/Alreadyhas TT.IncorrectlyProvisioned."I rely on myinternet forwork; I workfrom home.""I've triedeverything"Noisychildren inthebackground.ClaimspreviousTech didthing for themyou won't.Slow Down.Stop Talking.CustomerInterruptsYou."Can Ipay mybill?"ObsessedwithIndicatorLights.MassOutage100+CustomersPPPOE offlineforweeks/months.Non PaySuspendNo SignalMonitor/TVI work inIT/I'm aNetworkEngineer.Follow-uprevealscustomerdidn't followinstructions.Do I havea Virus/Isthis thinga Virus?SilentCall/No oneon line whenanswered."I'm notvery tech-savvy."Asks for ETAagain, afteryou saidthere is noETA.They'rerelaying whatyou're sayingto someoneelse."My internetis slowduring peakhours.""I don'tremembermy Wi-Fipassword."SmallTalk/Jokesrandomly."Hold on, I'mgoing to putyou down fora moment."SmokeDetectorBeep"Data limiton myinternet?/Areyou throttlingme?"Customermistakes youfor anotherTech/Gender."It's not anissue withmyrouter/side.""I don'tunderstandwhy thiskeepshappening."Maxingtheirconnection.Only hasone deviceconnected."Slower orworsethan dial-up.""Is theinternetdown rightnow/is therean outage?"NoElectricityAsks ifthey canput youon hold.I pay Xamount/a lotof money forthis."I'm AGamer""Wheneverit rains, ithasissues.""It wasworkingperfectly finebefore this."Takes 3+minutes totest/connectto Wi-Fi.Not even ourcustomer/Callingfor DirectTV.Animalnoises inbackground.Doesn'tmentionCriticalInfo/Alreadyhas TT.IncorrectlyProvisioned."I rely on myinternet forwork; I workfrom home.""I've triedeverything"Noisychildren inthebackground.ClaimspreviousTech didthing for themyou won't.Slow Down.Stop Talking.CustomerInterruptsYou."Can Ipay mybill?"ObsessedwithIndicatorLights.MassOutage100+Customers

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PPPOE offline for weeks/months.
  2. Non Pay Suspend
  3. No Signal Monitor/TV
  4. I work in IT/I'm a Network Engineer.
  5. Follow-up reveals customer didn't follow instructions.
  6. Do I have a Virus/Is this thing a Virus?
  7. Silent Call/No one on line when answered.
  8. "I'm not very tech-savvy."
  9. Asks for ETA again, after you said there is no ETA.
  10. They're relaying what you're saying to someone else.
  11. "My internet is slow during peak hours."
  12. "I don't remember my Wi-Fi password."
  13. Small Talk/Jokes randomly.
  14. "Hold on, I'm going to put you down for a moment."
  15. Smoke Detector Beep
  16. "Data limit on my internet?/Are you throttling me?"
  17. Customer mistakes you for another Tech/Gender.
  18. "It's not an issue with my router/side."
  19. "I don't understand why this keeps happening."
  20. Maxing their connection.
  21. Only has one device connected.
  22. "Slower or worse than dial-up."
  23. "Is the internet down right now/is there an outage?"
  24. No Electricity
  25. Asks if they can put you on hold.
  26. I pay X amount/a lot of money for this.
  27. "I'm A Gamer"
  28. "Whenever it rains, it has issues."
  29. "It was working perfectly fine before this."
  30. Takes 3+ minutes to test/connect to Wi-Fi.
  31. Not even our customer/Calling for DirectTV.
  32. Animal noises in background.
  33. Doesn't mention Critical Info/Already has TT.
  34. Incorrectly Provisioned.
  35. "I rely on my internet for work; I work from home."
  36. "I've tried everything"
  37. Noisy children in the background.
  38. Claims previous Tech did thing for them you won't.
  39. Slow Down. Stop Talking. Customer Interrupts You.
  40. "Can I pay my bill?"
  41. Obsessed with Indicator Lights.
  42. Mass Outage 100+ Customers