(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep
Summarized discussion/next steps
Pivoted call from service to sales
Asked about current business goal/state
Closed the sale
Rep recommended customer focused solution
Customer asked rep questions to learn more about product/service
solution
Prepped customer for future discussion topic
Used buying cue to recommend product/service
Asked additional questions to understand the objection
Rep gained customer commitment during call
Recognized and responded to customer buying signals
Was confident
Rep discussion prompted Customer to share needs/goals/pain
Communicated reason/purpose of the call
Asked for the sale
Action performed by rep saved customer time/money
Built rapport
Performed follow up actions (sent PPR, quote, etc.)
Number of topics discussed kept customer engaged
Scheduled follow-up call
Addressed customer objection
Overcame an objection
Connected value of HD Supply Play/service/product to customer need/pain
Provided a clear introduction
Suggested customer focused service
Asked about future business goal/state
Quoted item during call
Customer showed interest in solutions provided
Connected to the decision maker
Rep
Sold their individual value
Used conversation techniques to engage customer
Used benefit/value statements in discussion
Rep pivoted to additional topic
Used active listening skills to respond to customer cue
Asked clarifying questions to understand pain/need
Offered to provide a quote
Suggested customer focused products
Sold value of product
Attempted cross sell
Made the customer laugh
Placed the order
Rep's approach was conversational
Rep used while I have you to introduce topic
Did not speak over the customer
Rep asked is there anything else...
Attempted up sell
Scheduled next call
Asked strategic Probing
questions to learn pain/need
Discovered new sales opportunity
during calls
Ran a HD Supply play
Rep double clicked to learn more about a customer need/pain
Sold value of service
Used prior discussion or
relationship in the call
Rep utilized tools/resources to provide value to customer
