(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Action performed by rep saved customer time/money
Asked clarifying questions to understand pain/need
Made the customer laugh
Scheduled next call
Used buying cue to recommend product/service
Discovered new sales opportunity
during calls
Placed the order
Rep's approach was conversational
Asked strategic Probing
questions to learn pain/need
Asked additional questions to understand the objection
Quoted item during call
Addressed customer objection
Connected to the decision maker
Attempted cross sell
Rep double clicked to learn more about a customer need/pain
Offered to provide a quote
Asked about current business goal/state
Rep utilized tools/resources to provide value to customer
Sold value of service
Suggested customer focused products
Rep used while I have you to introduce topic
Rep pivoted to additional topic
Performed follow up actions (sent PPR, quote, etc.)
Built rapport
Scheduled follow-up call
Number of topics discussed kept customer engaged
Prepped customer for future discussion topic
Ran a HD Supply play
Rep recommended customer focused solution
Asked for the sale
Did not speak over the customer
Recognized and responded to customer buying signals
Customer showed interest in solutions provided
Overcame an objection
Attempted up sell
Communicated reason/purpose of the call
Rep gained customer commitment during call
Was confident
Closed the sale
Asked about future business goal/state
Sold value of product
Connected value of HD Supply Play/service/product to customer need/pain
Suggested customer focused service
Used benefit/value statements in discussion
Used conversation techniques to engage customer
Rep asked is there anything else...
Rep
Summarized discussion/next steps
Rep discussion prompted Customer to share needs/goals/pain
Used active listening skills to respond to customer cue
Rep
Sold their individual value
Used prior discussion or
relationship in the call
Provided a clear introduction
Customer asked rep questions to learn more about product/service
solution
