(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep recommended customer focused solution
Discovered new sales opportunity
during calls
Scheduled next call
Built rapport
Closed the sale
Pivoted call from service to sales
Prepped customer for future discussion topic
Rep used while I have you to introduce topic
Rep pivoted to additional topic
Overcame an objection
Was confident
Made the customer laugh
Rep
Summarized discussion/next steps
Asked about current business goal/state
Used active listening skills to respond to customer cue
Performed follow up actions (sent PPR, quote, etc.)
Used benefit/value statements in discussion
Rep gained customer commitment during call
Attempted cross sell
Rep utilized tools/resources to provide value to customer
Suggested customer focused products
Used prior discussion or
relationship in the call
Used buying cue to recommend product/service
Asked additional questions to understand the objection
Placed the order
Rep discussion prompted Customer to share needs/goals/pain
Attempted up sell
Communicated reason/purpose of the call
Asked for the sale
Provided a clear introduction
Quoted item during call
Rep
Sold their individual value
Sold value of service
Did not speak over the customer
Asked clarifying questions to understand pain/need
Offered to provide a quote
Recognized and responded to customer buying signals
Customer asked rep questions to learn more about product/service
solution
Rep asked is there anything else...
Number of topics discussed kept customer engaged
Asked about future business goal/state
Sold value of product
Ran a HD Supply play
Connected to the decision maker
Addressed customer objection
Used conversation techniques to engage customer
Rep's approach was conversational
Customer showed interest in solutions provided
Action performed by rep saved customer time/money
Rep double clicked to learn more about a customer need/pain
Scheduled follow-up call
Asked strategic Probing
questions to learn pain/need
Connected value of HD Supply Play/service/product to customer need/pain
