(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recognized and responded to customer buying signals
Customer asked rep questions to learn more about product/service
solution
Scheduled next call
Rep recommended customer focused solution
Attempted up sell
Scheduled follow-up call
Used buying cue to recommend product/service
Communicated reason/purpose of the call
Did not speak over the customer
Rep discussion prompted Customer to share needs/goals/pain
Rep used while I have you to introduce topic
Built rapport
Offered to provide a quote
Rep pivoted to additional topic
Connected to the decision maker
Provided a clear introduction
Rep double clicked to learn more about a customer need/pain
Asked about current business goal/state
Performed follow up actions (sent PPR, quote, etc.)
Used benefit/value statements in discussion
Number of topics discussed kept customer engaged
Attempted cross sell
Rep gained customer commitment during call
Rep
Sold their individual value
Sold value of product
Placed the order
Rep
Summarized discussion/next steps
Rep asked is there anything else...
Discovered new sales opportunity
during calls
Sold value of service
Used prior discussion or
relationship in the call
Addressed customer objection
Made the customer laugh
Suggested customer focused products
Closed the sale
Ran a HD Supply play
Action performed by rep saved customer time/money
Customer showed interest in solutions provided
Rep's approach was conversational
Asked additional questions to understand the objection
Overcame an objection
Quoted item during call
Asked strategic Probing
questions to learn pain/need
Rep utilized tools/resources to provide value to customer
Connected value of HD Supply Play/service/product to customer need/pain
Asked for the sale
Asked about future business goal/state
Prepped customer for future discussion topic
Used active listening skills to respond to customer cue
Pivoted call from service to sales
Asked clarifying questions to understand pain/need
