WasconfidentSchedulednext callUsed buyingcue torecommendproduct/serviceAttemptedup sellAsked strategicProbingquestions tolearn pain/needAskedabout futurebusinessgoal/stateAskedfor thesalePivotedcall fromservice tosalesAskedadditionalquestions tounderstandthe objectionAskedclarifyingquestions tounderstandpain/needClosedthesaleNumber oftopicsdiscussedkept customerengagedSoldvalue ofproductRep gainedcustomercommitmentduring callCustomershowedinterest insolutionsprovidedRan a HDSupplyplayConnected value ofHD SupplyPlay/service/productto customerneed/painRepSold theirindividualvalueRep usedwhile I haveyou tointroducetopicReprecommendedcustomerfocusedsolutionUsedbenefit/valuestatementsin discussionPerformedfollow upactions (sentPPR, quote,etc.)Scheduledfollow-upcallUsed priordiscussion orrelationshipin the callProvided aclearintroductionRep utilizedtools/resourcesto provide valueto customerSoldvalue ofserviceReppivoted toadditionaltopicBuiltrapportRep doubleclicked to learnmore about acustomerneed/painRep askedis thereanythingelse...Offered toprovide aquoteConnectedto thedecisionmakerActionperformedby rep savedcustomertime/moneyPreppedcustomer forfuturediscussiontopicCustomer askedrep questions tolearn moreaboutproduct/servicesolutionAddressedcustomerobjectionUsed activelistening skillsto respond tocustomer cueAttemptedcross sellQuoteditemduring callDiscoverednew salesopportunityduring callsRep discussionpromptedCustomer toshareneeds/goals/painDid notspeakover thecustomerCommunicatedreason/purposeof the callRep'sapproach wasconversational SuggestedcustomerfocusedserviceUsedconversationtechniquesto engagecustomerOvercameanobjectionRepSummarizeddiscussion/nextstepsRecognizedandresponded tocustomerbuying signalsAsked aboutcurrentbusinessgoal/stateMade thecustomerlaughPlacedtheorderSuggestedcustomerfocusedproductsWasconfidentSchedulednext callUsed buyingcue torecommendproduct/serviceAttemptedup sellAsked strategicProbingquestions tolearn pain/needAskedabout futurebusinessgoal/stateAskedfor thesalePivotedcall fromservice tosalesAskedadditionalquestions tounderstandthe objectionAskedclarifyingquestions tounderstandpain/needClosedthesaleNumber oftopicsdiscussedkept customerengagedSoldvalue ofproductRep gainedcustomercommitmentduring callCustomershowedinterest insolutionsprovidedRan a HDSupplyplayConnected value ofHD SupplyPlay/service/productto customerneed/painRepSold theirindividualvalueRep usedwhile I haveyou tointroducetopicReprecommendedcustomerfocusedsolutionUsedbenefit/valuestatementsin discussionPerformedfollow upactions (sentPPR, quote,etc.)Scheduledfollow-upcallUsed priordiscussion orrelationshipin the callProvided aclearintroductionRep utilizedtools/resourcesto provide valueto customerSoldvalue ofserviceReppivoted toadditionaltopicBuiltrapportRep doubleclicked to learnmore about acustomerneed/painRep askedis thereanythingelse...Offered toprovide aquoteConnectedto thedecisionmakerActionperformedby rep savedcustomertime/moneyPreppedcustomer forfuturediscussiontopicCustomer askedrep questions tolearn moreaboutproduct/servicesolutionAddressedcustomerobjectionUsed activelistening skillsto respond tocustomer cueAttemptedcross sellQuoteditemduring callDiscoverednew salesopportunityduring callsRep discussionpromptedCustomer toshareneeds/goals/painDid notspeakover thecustomerCommunicatedreason/purposeof the callRep'sapproach wasconversational SuggestedcustomerfocusedserviceUsedconversationtechniquesto engagecustomerOvercameanobjectionRepSummarizeddiscussion/nextstepsRecognizedandresponded tocustomerbuying signalsAsked aboutcurrentbusinessgoal/stateMade thecustomerlaughPlacedtheorderSuggestedcustomerfocusedproducts

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was confident
  2. Scheduled next call
  3. Used buying cue to recommend product/service
  4. Attempted up sell
  5. Asked strategic Probing questions to learn pain/need
  6. Asked about future business goal/state
  7. Asked for the sale
  8. Pivoted call from service to sales
  9. Asked additional questions to understand the objection
  10. Asked clarifying questions to understand pain/need
  11. Closed the sale
  12. Number of topics discussed kept customer engaged
  13. Sold value of product
  14. Rep gained customer commitment during call
  15. Customer showed interest in solutions provided
  16. Ran a HD Supply play
  17. Connected value of HD Supply Play/service/product to customer need/pain
  18. Rep Sold their individual value
  19. Rep used while I have you to introduce topic
  20. Rep recommended customer focused solution
  21. Used benefit/value statements in discussion
  22. Performed follow up actions (sent PPR, quote, etc.)
  23. Scheduled follow-up call
  24. Used prior discussion or relationship in the call
  25. Provided a clear introduction
  26. Rep utilized tools/resources to provide value to customer
  27. Sold value of service
  28. Rep pivoted to additional topic
  29. Built rapport
  30. Rep double clicked to learn more about a customer need/pain
  31. Rep asked is there anything else...
  32. Offered to provide a quote
  33. Connected to the decision maker
  34. Action performed by rep saved customer time/money
  35. Prepped customer for future discussion topic
  36. Customer asked rep questions to learn more about product/service solution
  37. Addressed customer objection
  38. Used active listening skills to respond to customer cue
  39. Attempted cross sell
  40. Quoted item during call
  41. Discovered new sales opportunity during calls
  42. Rep discussion prompted Customer to share needs/goals/pain
  43. Did not speak over the customer
  44. Communicated reason/purpose of the call
  45. Rep's approach was conversational
  46. Suggested customer focused service
  47. Used conversation techniques to engage customer
  48. Overcame an objection
  49. Rep Summarized discussion/next steps
  50. Recognized and responded to customer buying signals
  51. Asked about current business goal/state
  52. Made the customer laugh
  53. Placed the order
  54. Suggested customer focused products