(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Did not speak over the customer
Rep gained customer commitment during call
Quoted item during call
Connected to the decision maker
Connected value of HD Supply Play/service/product to customer need/pain
Rep discussion prompted Customer to share needs/goals/pain
Communicated reason/purpose of the call
Performed follow up actions (sent PPR, quote, etc.)
Ran a HD Supply play
Rep
Summarized discussion/next steps
Prepped customer for future discussion topic
Provided a clear introduction
Suggested customer focused products
Number of topics discussed kept customer engaged
Attempted up sell
Asked strategic Probing
questions to learn pain/need
Used benefit/value statements in discussion
Rep used while I have you to introduce topic
Used active listening skills to respond to customer cue
Sold value of product
Rep asked is there anything else...
Scheduled follow-up call
Scheduled next call
Rep recommended customer focused solution
Addressed customer objection
Rep's approach was conversational
Used conversation techniques to engage customer
Rep pivoted to additional topic
Asked for the sale
Overcame an objection
Rep
Sold their individual value
Recognized and responded to customer buying signals
Made the customer laugh
Used buying cue to recommend product/service
Action performed by rep saved customer time/money
Used prior discussion or
relationship in the call
Sold value of service
Discovered new sales opportunity
during calls
Asked about future business goal/state
Rep utilized tools/resources to provide value to customer
Attempted cross sell
Was confident
Closed the sale
Suggested customer focused service
Built rapport
Offered to provide a quote
Asked additional questions to understand the objection
Customer showed interest in solutions provided
Placed the order
Asked clarifying questions to understand pain/need
Pivoted call from service to sales
Customer asked rep questions to learn more about product/service
solution
Rep double clicked to learn more about a customer need/pain
