(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Asked strategic Probing
questions to learn pain/need
Communicated reason/purpose of the call
Rep utilized tools/resources to provide value to customer
Number of topics discussed kept customer engaged
Was confident
Used prior discussion or
relationship in the call
Asked about future business goal/state
Rep recommended customer focused solution
Built rapport
Rep's approach was conversational
Offered to provide a quote
Scheduled follow-up call
Rep
Sold their individual value
Performed follow up actions (sent PPR, quote, etc.)
Suggested customer focused service
Provided a clear introduction
Quoted item during call
Attempted cross sell
Asked clarifying questions to understand pain/need
Prepped customer for future discussion topic
Attempted up sell
Rep asked is there anything else...
Customer asked rep questions to learn more about product/service
solution
Connected to the decision maker
Scheduled next call
Rep pivoted to additional topic
Rep double clicked to learn more about a customer need/pain
Sold value of product
Overcame an objection
Asked about current business goal/state
Rep
Summarized discussion/next steps
Discovered new sales opportunity
during calls
Closed the sale
Placed the order
Rep discussion prompted Customer to share needs/goals/pain
Addressed customer objection
Asked for the sale
Did not speak over the customer
Used conversation techniques to engage customer
Connected value of HD Supply Play/service/product to customer need/pain
Made the customer laugh
Suggested customer focused products
Customer showed interest in solutions provided
Used buying cue to recommend product/service
Asked additional questions to understand the objection
Rep gained customer commitment during call
Used benefit/value statements in discussion
Ran a HD Supply play
Pivoted call from service to sales
Rep used while I have you to introduce topic
Recognized and responded to customer buying signals
Used active listening skills to respond to customer cue
