Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Was confident
2. Provided a clear introduction
3. Sold value of product
4. Asked additional questions to understand the objection
5. Attempted up sell
6. Rep asked is there anything else...
7. Rep Summarized discussion/next steps
8. Asked about current business goal/state
9. Ran a HD Supply play
10. Rep used while I have you to introduce topic
11. Sold value of service
12. Connected value of HD Supply Play/service/product to customer need/pain
13. Prepped customer for future discussion topic
14. Placed the order
15. Customer showed interest in solutions provided
16. Connected to the decision maker
17. Overcame an objection
18. Scheduled follow-up call
19. Used active listening skills to respond to customer cue
20. Asked strategic Probing questions to learn pain/need
21. Customer asked rep questions to learn more about product/service solution
22. Used conversation techniques to engage customer
23. Performed follow up actions (sent PPR, quote, etc.)
24. Did not speak over the customer
25. Attempted cross sell
26. Offered to provide a quote
27. Asked clarifying questions to understand pain/need
28. Discovered new sales opportunity during calls
29. Rep pivoted to additional topic
30. Asked about future business goal/state
31. Quoted item during call
32. Asked for the sale
33. Made the customer laugh
34. Used buying cue to recommend product/service
35. Action performed by rep saved customer time/money
36. Used prior discussion or relationship in the call
37. Rep recommended customer focused solution
38. Rep utilized tools/resources to provide value to customer
39. Rep's approach was conversational
40. Addressed customer objection
41. Suggested customer focused service
42. Recognized and responded to customer buying signals
43. Rep discussion prompted Customer to share needs/goals/pain
44. Scheduled next call
45. Closed the sale
46. Rep double clicked to learn more about a customer need/pain
47. Rep gained customer commitment during call
48. Communicated reason/purpose of the call
49. Pivoted call from service to sales
50. Built rapport
51. Used benefit/value statements in discussion
52. Number of topics discussed kept customer engaged
53. Rep Sold their individual value
54. Suggested customer focused products