BuiltrapportRep gainedcustomercommitmentduring callMade thecustomerlaughSoldvalue ofproductAskedadditionalquestions tounderstandthe objectionUsed buyingcue torecommendproduct/serviceOffered toprovide aquoteCustomershowedinterest insolutionsprovidedConnectedto thedecisionmakerAskedfor thesaleSchedulednext callRan a HDSupplyplayUsed priordiscussion orrelationshipin the callSuggestedcustomerfocusedserviceAskedclarifyingquestions tounderstandpain/needNumber oftopicsdiscussedkept customerengagedRecognizedandresponded tocustomerbuying signalsOvercameanobjectionPivotedcall fromservice tosalesDid notspeakover thecustomerWasconfidentUsedbenefit/valuestatementsin discussionProvided aclearintroductionActionperformedby rep savedcustomertime/moneyAsked aboutcurrentbusinessgoal/stateAttemptedcross sellAddressedcustomerobjectionSuggestedcustomerfocusedproductsDiscoverednew salesopportunityduring callsUsedconversationtechniquesto engagecustomerPreppedcustomer forfuturediscussiontopicCustomer askedrep questions tolearn moreaboutproduct/servicesolutionAsked strategicProbingquestions tolearn pain/needCommunicatedreason/purposeof the callQuoteditemduring callRep discussionpromptedCustomer toshareneeds/goals/painRep usedwhile I haveyou tointroducetopicPerformedfollow upactions (sentPPR, quote,etc.)Rep utilizedtools/resourcesto provide valueto customerAttemptedup sellReppivoted toadditionaltopicRepSold theirindividualvalueSoldvalue ofserviceRep'sapproach wasconversational Askedabout futurebusinessgoal/stateRepSummarizeddiscussion/nextstepsReprecommendedcustomerfocusedsolutionRep doubleclicked to learnmore about acustomerneed/painPlacedtheorderUsed activelistening skillsto respond tocustomer cueClosedthesaleScheduledfollow-upcallRep askedis thereanythingelse...Connected value ofHD SupplyPlay/service/productto customerneed/painBuiltrapportRep gainedcustomercommitmentduring callMade thecustomerlaughSoldvalue ofproductAskedadditionalquestions tounderstandthe objectionUsed buyingcue torecommendproduct/serviceOffered toprovide aquoteCustomershowedinterest insolutionsprovidedConnectedto thedecisionmakerAskedfor thesaleSchedulednext callRan a HDSupplyplayUsed priordiscussion orrelationshipin the callSuggestedcustomerfocusedserviceAskedclarifyingquestions tounderstandpain/needNumber oftopicsdiscussedkept customerengagedRecognizedandresponded tocustomerbuying signalsOvercameanobjectionPivotedcall fromservice tosalesDid notspeakover thecustomerWasconfidentUsedbenefit/valuestatementsin discussionProvided aclearintroductionActionperformedby rep savedcustomertime/moneyAsked aboutcurrentbusinessgoal/stateAttemptedcross sellAddressedcustomerobjectionSuggestedcustomerfocusedproductsDiscoverednew salesopportunityduring callsUsedconversationtechniquesto engagecustomerPreppedcustomer forfuturediscussiontopicCustomer askedrep questions tolearn moreaboutproduct/servicesolutionAsked strategicProbingquestions tolearn pain/needCommunicatedreason/purposeof the callQuoteditemduring callRep discussionpromptedCustomer toshareneeds/goals/painRep usedwhile I haveyou tointroducetopicPerformedfollow upactions (sentPPR, quote,etc.)Rep utilizedtools/resourcesto provide valueto customerAttemptedup sellReppivoted toadditionaltopicRepSold theirindividualvalueSoldvalue ofserviceRep'sapproach wasconversational Askedabout futurebusinessgoal/stateRepSummarizeddiscussion/nextstepsReprecommendedcustomerfocusedsolutionRep doubleclicked to learnmore about acustomerneed/painPlacedtheorderUsed activelistening skillsto respond tocustomer cueClosedthesaleScheduledfollow-upcallRep askedis thereanythingelse...Connected value ofHD SupplyPlay/service/productto customerneed/pain

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Built rapport
  2. Rep gained customer commitment during call
  3. Made the customer laugh
  4. Sold value of product
  5. Asked additional questions to understand the objection
  6. Used buying cue to recommend product/service
  7. Offered to provide a quote
  8. Customer showed interest in solutions provided
  9. Connected to the decision maker
  10. Asked for the sale
  11. Scheduled next call
  12. Ran a HD Supply play
  13. Used prior discussion or relationship in the call
  14. Suggested customer focused service
  15. Asked clarifying questions to understand pain/need
  16. Number of topics discussed kept customer engaged
  17. Recognized and responded to customer buying signals
  18. Overcame an objection
  19. Pivoted call from service to sales
  20. Did not speak over the customer
  21. Was confident
  22. Used benefit/value statements in discussion
  23. Provided a clear introduction
  24. Action performed by rep saved customer time/money
  25. Asked about current business goal/state
  26. Attempted cross sell
  27. Addressed customer objection
  28. Suggested customer focused products
  29. Discovered new sales opportunity during calls
  30. Used conversation techniques to engage customer
  31. Prepped customer for future discussion topic
  32. Customer asked rep questions to learn more about product/service solution
  33. Asked strategic Probing questions to learn pain/need
  34. Communicated reason/purpose of the call
  35. Quoted item during call
  36. Rep discussion prompted Customer to share needs/goals/pain
  37. Rep used while I have you to introduce topic
  38. Performed follow up actions (sent PPR, quote, etc.)
  39. Rep utilized tools/resources to provide value to customer
  40. Attempted up sell
  41. Rep pivoted to additional topic
  42. Rep Sold their individual value
  43. Sold value of service
  44. Rep's approach was conversational
  45. Asked about future business goal/state
  46. Rep Summarized discussion/next steps
  47. Rep recommended customer focused solution
  48. Rep double clicked to learn more about a customer need/pain
  49. Placed the order
  50. Used active listening skills to respond to customer cue
  51. Closed the sale
  52. Scheduled follow-up call
  53. Rep asked is there anything else...
  54. Connected value of HD Supply Play/service/product to customer need/pain