(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Placed the order
Communicated reason/purpose of the call
Made the customer laugh
Scheduled follow-up call
Did not speak over the customer
Addressed customer objection
Sold value of service
Discovered new sales opportunity
during calls
Rep gained customer commitment during call
Action performed by rep saved customer time/money
Customer showed interest in solutions provided
Offered to provide a quote
Rep's approach was conversational
Provided a clear introduction
Asked strategic Probing
questions to learn pain/need
Used buying cue to recommend product/service
Asked additional questions to understand the objection
Asked for the sale
Attempted cross sell
Asked about future business goal/state
Rep
Summarized discussion/next steps
Rep pivoted to additional topic
Customer asked rep questions to learn more about product/service
solution
Connected value of HD Supply Play/service/product to customer need/pain
Asked about current business goal/state
Used benefit/value statements in discussion
Rep
Sold their individual value
Rep recommended customer focused solution
Scheduled next call
Ran a HD Supply play
Rep asked is there anything else...
Closed the sale
Number of topics discussed kept customer engaged
Recognized and responded to customer buying signals
Attempted up sell
Sold value of product
Used prior discussion or
relationship in the call
Prepped customer for future discussion topic
Suggested customer focused service
Quoted item during call
Overcame an objection
Used active listening skills to respond to customer cue
Pivoted call from service to sales
Was confident
Performed follow up actions (sent PPR, quote, etc.)
Rep used while I have you to introduce topic
Rep utilized tools/resources to provide value to customer
Asked clarifying questions to understand pain/need
Suggested customer focused products
Rep discussion prompted Customer to share needs/goals/pain
Connected to the decision maker
Rep double clicked to learn more about a customer need/pain
