(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Prepped customer for future discussion topic
Rep's approach was conversational
Recognized and responded to customer buying signals
Was confident
Used active listening skills to respond to customer cue
Asked about future business goal/state
Built rapport
Customer showed interest in solutions provided
Ran a HD Supply play
Did not speak over the customer
Rep asked is there anything else...
Scheduled next call
Sold value of product
Rep double clicked to learn more about a customer need/pain
Rep recommended customer focused solution
Attempted up sell
Rep pivoted to additional topic
Suggested customer focused service
Overcame an objection
Performed follow up actions (sent PPR, quote, etc.)
Rep used while I have you to introduce topic
Attempted cross sell
Asked about current business goal/state
Connected value of HD Supply Play/service/product to customer need/pain
Suggested customer focused products
Quoted item during call
Rep
Sold their individual value
Communicated reason/purpose of the call
Sold value of service
Customer asked rep questions to learn more about product/service
solution
Rep discussion prompted Customer to share needs/goals/pain
Asked for the sale
Used conversation techniques to engage customer
Offered to provide a quote
Action performed by rep saved customer time/money
Rep gained customer commitment during call
Discovered new sales opportunity
during calls
Addressed customer objection
Connected to the decision maker
Asked clarifying questions to understand pain/need
Provided a clear introduction
Pivoted call from service to sales
Used buying cue to recommend product/service
Made the customer laugh
Used prior discussion or
relationship in the call
Rep utilized tools/resources to provide value to customer
Closed the sale
Rep
Summarized discussion/next steps
Asked additional questions to understand the objection
Scheduled follow-up call
Asked strategic Probing
questions to learn pain/need
