Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used benefit/value statements in discussion
2. Suggested customer focused products
3. Did not speak over the customer
4. Discovered new sales opportunity during calls
5. Performed follow up actions (sent PPR, quote, etc.)
6. Was confident
7. Asked about future business goal/state
8. Ran a HD Supply play
9. Communicated reason/purpose of the call
10. Attempted up sell
11. Suggested customer focused service
12. Quoted item during call
13. Rep double clicked to learn more about a customer need/pain
14. Rep pivoted to additional topic
15. Rep discussion prompted Customer to share needs/goals/pain
16. Used buying cue to recommend product/service
17. Used conversation techniques to engage customer
18. Asked additional questions to understand the objection
19. Prepped customer for future discussion topic
20. Used active listening skills to respond to customer cue
21. Closed the sale
22. Rep asked is there anything else...
23. Rep gained customer commitment during call
24. Built rapport
25. Asked strategic Probing questions to learn pain/need
26. Number of topics discussed kept customer engaged
27. Connected to the decision maker
28. Rep Sold their individual value
29. Placed the order
30. Scheduled follow-up call
31. Rep's approach was conversational
32. Rep Summarized discussion/next steps
33. Sold value of service
34. Scheduled next call
35. Customer showed interest in solutions provided
36. Rep utilized tools/resources to provide value to customer
37. Asked about current business goal/state
38. Asked clarifying questions to understand pain/need
39. Addressed customer objection
40. Made the customer laugh
41. Connected value of HD Supply Play/service/product to customer need/pain
42. Used prior discussion or relationship in the call
43. Customer asked rep questions to learn more about product/service solution
44. Rep used while I have you to introduce topic
45. Pivoted call from service to sales
46. Recognized and responded to customer buying signals
47. Offered to provide a quote
48. Action performed by rep saved customer time/money
49. Provided a clear introduction
50. Rep recommended customer focused solution
51. Overcame an objection
52. Asked for the sale
53. Sold value of product
54. Attempted cross sell