Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asked additional questions to understand the objection
2. Number of topics discussed kept customer engaged
3. Rep recommended customer focused solution
4. Suggested customer focused products
5. Action performed by rep saved customer time/money
6. Attempted cross sell
7. Rep Sold their individual value
8. Built rapport
9. Connected value of HD Supply Play/service/product to customer need/pain
10. Overcame an objection
11. Customer showed interest in solutions provided
12. Quoted item during call
13. Used conversation techniques to engage customer
14. Communicated reason/purpose of the call
15. Asked clarifying questions to understand pain/need
16. Was confident
17. Customer asked rep questions to learn more about product/service solution
18. Made the customer laugh
19. Scheduled next call
20. Used buying cue to recommend product/service
21. Asked strategic Probing questions to learn pain/need
22. Provided a clear introduction
23. Connected to the decision maker
24. Offered to provide a quote
25. Rep utilized tools/resources to provide value to customer
26. Ran a HD Supply play
27. Rep discussion prompted Customer to share needs/goals/pain
28. Scheduled follow-up call
29. Performed follow up actions (sent PPR, quote, etc.)
30. Used active listening skills to respond to customer cue
31. Asked about current business goal/state
32. Suggested customer focused service
33. Used prior discussion or relationship in the call
34. Asked about future business goal/state
35. Did not speak over the customer
36. Rep used while I have you to introduce topic
37. Attempted up sell
38. Recognized and responded to customer buying signals
39. Discovered new sales opportunity during calls
40. Rep double clicked to learn more about a customer need/pain
41. Closed the sale
42. Sold value of product
43. Rep pivoted to additional topic
44. Rep's approach was conversational
45. Rep gained customer commitment during call
46. Rep Summarized discussion/next steps
47. Sold value of service
48. Prepped customer for future discussion topic
49. Used benefit/value statements in discussion
50. Rep asked is there anything else...
51. Addressed customer objection
52. Pivoted call from service to sales
53. Placed the order
54. Asked for the sale