Rep'sapproach wasconversational Quoteditemduring callActionperformedby rep savedcustomertime/moneyAskedadditionalquestions tounderstandthe objectionConnected value ofHD SupplyPlay/service/productto customerneed/painOvercameanobjectionReprecommendedcustomerfocusedsolutionNumber oftopicsdiscussedkept customerengagedUsed activelistening skillsto respond tocustomer cueCommunicatedreason/purposeof the callRan a HDSupplyplayRep discussionpromptedCustomer toshareneeds/goals/painUsedbenefit/valuestatementsin discussionProvided aclearintroductionSchedulednext callBuiltrapportRepSummarizeddiscussion/nextstepsPreppedcustomer forfuturediscussiontopicDiscoverednew salesopportunityduring callsUsedconversationtechniquesto engagecustomerRep utilizedtools/resourcesto provide valueto customerPerformedfollow upactions (sentPPR, quote,etc.)Attemptedup sellConnectedto thedecisionmakerAttemptedcross sellRep usedwhile I haveyou tointroducetopicClosedthesaleUsed priordiscussion orrelationshipin the callPlacedtheorderOffered toprovide aquoteRepSold theirindividualvalueRep doubleclicked to learnmore about acustomerneed/painCustomer askedrep questions tolearn moreaboutproduct/servicesolutionReppivoted toadditionaltopicRecognizedandresponded tocustomerbuying signalsSoldvalue ofproductAsked strategicProbingquestions tolearn pain/needPivotedcall fromservice tosalesAskedabout futurebusinessgoal/stateRep askedis thereanythingelse...SuggestedcustomerfocusedserviceMade thecustomerlaughAddressedcustomerobjectionScheduledfollow-upcallDid notspeakover thecustomerCustomershowedinterest insolutionsprovidedAskedfor thesaleWasconfidentSoldvalue ofserviceAsked aboutcurrentbusinessgoal/stateSuggestedcustomerfocusedproductsAskedclarifyingquestions tounderstandpain/needUsed buyingcue torecommendproduct/serviceRep gainedcustomercommitmentduring callRep'sapproach wasconversational Quoteditemduring callActionperformedby rep savedcustomertime/moneyAskedadditionalquestions tounderstandthe objectionConnected value ofHD SupplyPlay/service/productto customerneed/painOvercameanobjectionReprecommendedcustomerfocusedsolutionNumber oftopicsdiscussedkept customerengagedUsed activelistening skillsto respond tocustomer cueCommunicatedreason/purposeof the callRan a HDSupplyplayRep discussionpromptedCustomer toshareneeds/goals/painUsedbenefit/valuestatementsin discussionProvided aclearintroductionSchedulednext callBuiltrapportRepSummarizeddiscussion/nextstepsPreppedcustomer forfuturediscussiontopicDiscoverednew salesopportunityduring callsUsedconversationtechniquesto engagecustomerRep utilizedtools/resourcesto provide valueto customerPerformedfollow upactions (sentPPR, quote,etc.)Attemptedup sellConnectedto thedecisionmakerAttemptedcross sellRep usedwhile I haveyou tointroducetopicClosedthesaleUsed priordiscussion orrelationshipin the callPlacedtheorderOffered toprovide aquoteRepSold theirindividualvalueRep doubleclicked to learnmore about acustomerneed/painCustomer askedrep questions tolearn moreaboutproduct/servicesolutionReppivoted toadditionaltopicRecognizedandresponded tocustomerbuying signalsSoldvalue ofproductAsked strategicProbingquestions tolearn pain/needPivotedcall fromservice tosalesAskedabout futurebusinessgoal/stateRep askedis thereanythingelse...SuggestedcustomerfocusedserviceMade thecustomerlaughAddressedcustomerobjectionScheduledfollow-upcallDid notspeakover thecustomerCustomershowedinterest insolutionsprovidedAskedfor thesaleWasconfidentSoldvalue ofserviceAsked aboutcurrentbusinessgoal/stateSuggestedcustomerfocusedproductsAskedclarifyingquestions tounderstandpain/needUsed buyingcue torecommendproduct/serviceRep gainedcustomercommitmentduring call

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
  1. Rep's approach was conversational
  2. Quoted item during call
  3. Action performed by rep saved customer time/money
  4. Asked additional questions to understand the objection
  5. Connected value of HD Supply Play/service/product to customer need/pain
  6. Overcame an objection
  7. Rep recommended customer focused solution
  8. Number of topics discussed kept customer engaged
  9. Used active listening skills to respond to customer cue
  10. Communicated reason/purpose of the call
  11. Ran a HD Supply play
  12. Rep discussion prompted Customer to share needs/goals/pain
  13. Used benefit/value statements in discussion
  14. Provided a clear introduction
  15. Scheduled next call
  16. Built rapport
  17. Rep Summarized discussion/next steps
  18. Prepped customer for future discussion topic
  19. Discovered new sales opportunity during calls
  20. Used conversation techniques to engage customer
  21. Rep utilized tools/resources to provide value to customer
  22. Performed follow up actions (sent PPR, quote, etc.)
  23. Attempted up sell
  24. Connected to the decision maker
  25. Attempted cross sell
  26. Rep used while I have you to introduce topic
  27. Closed the sale
  28. Used prior discussion or relationship in the call
  29. Placed the order
  30. Offered to provide a quote
  31. Rep Sold their individual value
  32. Rep double clicked to learn more about a customer need/pain
  33. Customer asked rep questions to learn more about product/service solution
  34. Rep pivoted to additional topic
  35. Recognized and responded to customer buying signals
  36. Sold value of product
  37. Asked strategic Probing questions to learn pain/need
  38. Pivoted call from service to sales
  39. Asked about future business goal/state
  40. Rep asked is there anything else...
  41. Suggested customer focused service
  42. Made the customer laugh
  43. Addressed customer objection
  44. Scheduled follow-up call
  45. Did not speak over the customer
  46. Customer showed interest in solutions provided
  47. Asked for the sale
  48. Was confident
  49. Sold value of service
  50. Asked about current business goal/state
  51. Suggested customer focused products
  52. Asked clarifying questions to understand pain/need
  53. Used buying cue to recommend product/service
  54. Rep gained customer commitment during call