Asked strategicProbingquestions tolearn pain/needUsed activelistening skillsto respond tocustomer cueCustomershowedinterest insolutionsprovidedUsed buyingcue torecommendproduct/serviceDiscoverednew salesopportunityduring callsRep gainedcustomercommitmentduring callBuiltrapportPerformedfollow upactions (sentPPR, quote,etc.)Soldvalue ofserviceRepSold theirindividualvalueOffered toprovide aquoteUsed priordiscussion orrelationshipin the callWasconfidentSoldvalue ofproductAskedfor thesaleRep utilizedtools/resourcesto provide valueto customerScheduledfollow-upcallRep discussionpromptedCustomer toshareneeds/goals/painAttemptedup sellUsedconversationtechniquesto engagecustomerActionperformedby rep savedcustomertime/moneyConnected value ofHD SupplyPlay/service/productto customerneed/painRep askedis thereanythingelse...RepSummarizeddiscussion/nextstepsReppivoted toadditionaltopicRan a HDSupplyplayProvided aclearintroductionNumber oftopicsdiscussedkept customerengagedAskedadditionalquestions tounderstandthe objectionSuggestedcustomerfocusedserviceMade thecustomerlaughAskedclarifyingquestions tounderstandpain/needAskedabout futurebusinessgoal/stateRep doubleclicked to learnmore about acustomerneed/painClosedthesaleSchedulednext callAsked aboutcurrentbusinessgoal/stateReprecommendedcustomerfocusedsolutionQuoteditemduring callPreppedcustomer forfuturediscussiontopicConnectedto thedecisionmakerRecognizedandresponded tocustomerbuying signalsSuggestedcustomerfocusedproductsUsedbenefit/valuestatementsin discussionAttemptedcross sellCustomer askedrep questions tolearn moreaboutproduct/servicesolutionPlacedtheorderRep'sapproach wasconversational OvercameanobjectionCommunicatedreason/purposeof the callAddressedcustomerobjectionPivotedcall fromservice tosalesRep usedwhile I haveyou tointroducetopicDid notspeakover thecustomerAsked strategicProbingquestions tolearn pain/needUsed activelistening skillsto respond tocustomer cueCustomershowedinterest insolutionsprovidedUsed buyingcue torecommendproduct/serviceDiscoverednew salesopportunityduring callsRep gainedcustomercommitmentduring callBuiltrapportPerformedfollow upactions (sentPPR, quote,etc.)Soldvalue ofserviceRepSold theirindividualvalueOffered toprovide aquoteUsed priordiscussion orrelationshipin the callWasconfidentSoldvalue ofproductAskedfor thesaleRep utilizedtools/resourcesto provide valueto customerScheduledfollow-upcallRep discussionpromptedCustomer toshareneeds/goals/painAttemptedup sellUsedconversationtechniquesto engagecustomerActionperformedby rep savedcustomertime/moneyConnected value ofHD SupplyPlay/service/productto customerneed/painRep askedis thereanythingelse...RepSummarizeddiscussion/nextstepsReppivoted toadditionaltopicRan a HDSupplyplayProvided aclearintroductionNumber oftopicsdiscussedkept customerengagedAskedadditionalquestions tounderstandthe objectionSuggestedcustomerfocusedserviceMade thecustomerlaughAskedclarifyingquestions tounderstandpain/needAskedabout futurebusinessgoal/stateRep doubleclicked to learnmore about acustomerneed/painClosedthesaleSchedulednext callAsked aboutcurrentbusinessgoal/stateReprecommendedcustomerfocusedsolutionQuoteditemduring callPreppedcustomer forfuturediscussiontopicConnectedto thedecisionmakerRecognizedandresponded tocustomerbuying signalsSuggestedcustomerfocusedproductsUsedbenefit/valuestatementsin discussionAttemptedcross sellCustomer askedrep questions tolearn moreaboutproduct/servicesolutionPlacedtheorderRep'sapproach wasconversational OvercameanobjectionCommunicatedreason/purposeof the callAddressedcustomerobjectionPivotedcall fromservice tosalesRep usedwhile I haveyou tointroducetopicDid notspeakover thecustomer

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked strategic Probing questions to learn pain/need
  2. Used active listening skills to respond to customer cue
  3. Customer showed interest in solutions provided
  4. Used buying cue to recommend product/service
  5. Discovered new sales opportunity during calls
  6. Rep gained customer commitment during call
  7. Built rapport
  8. Performed follow up actions (sent PPR, quote, etc.)
  9. Sold value of service
  10. Rep Sold their individual value
  11. Offered to provide a quote
  12. Used prior discussion or relationship in the call
  13. Was confident
  14. Sold value of product
  15. Asked for the sale
  16. Rep utilized tools/resources to provide value to customer
  17. Scheduled follow-up call
  18. Rep discussion prompted Customer to share needs/goals/pain
  19. Attempted up sell
  20. Used conversation techniques to engage customer
  21. Action performed by rep saved customer time/money
  22. Connected value of HD Supply Play/service/product to customer need/pain
  23. Rep asked is there anything else...
  24. Rep Summarized discussion/next steps
  25. Rep pivoted to additional topic
  26. Ran a HD Supply play
  27. Provided a clear introduction
  28. Number of topics discussed kept customer engaged
  29. Asked additional questions to understand the objection
  30. Suggested customer focused service
  31. Made the customer laugh
  32. Asked clarifying questions to understand pain/need
  33. Asked about future business goal/state
  34. Rep double clicked to learn more about a customer need/pain
  35. Closed the sale
  36. Scheduled next call
  37. Asked about current business goal/state
  38. Rep recommended customer focused solution
  39. Quoted item during call
  40. Prepped customer for future discussion topic
  41. Connected to the decision maker
  42. Recognized and responded to customer buying signals
  43. Suggested customer focused products
  44. Used benefit/value statements in discussion
  45. Attempted cross sell
  46. Customer asked rep questions to learn more about product/service solution
  47. Placed the order
  48. Rep's approach was conversational
  49. Overcame an objection
  50. Communicated reason/purpose of the call
  51. Addressed customer objection
  52. Pivoted call from service to sales
  53. Rep used while I have you to introduce topic
  54. Did not speak over the customer