Used buyingcue torecommendproduct/serviceUsed activelistening skillsto respond tocustomer cueNumber oftopicsdiscussedkept customerengagedPlacedtheorderRep gainedcustomercommitmentduring callRep discussionpromptedCustomer toshareneeds/goals/painRepSold theirindividualvalueAskedadditionalquestions tounderstandthe objectionOffered toprovide aquoteAskedabout futurebusinessgoal/stateSchedulednext callSuggestedcustomerfocusedproductsWasconfidentOvercameanobjectionPerformedfollow upactions (sentPPR, quote,etc.)Asked aboutcurrentbusinessgoal/stateCustomershowedinterest insolutionsprovidedReprecommendedcustomerfocusedsolutionMade thecustomerlaughConnected value ofHD SupplyPlay/service/productto customerneed/painRep utilizedtools/resourcesto provide valueto customerRep usedwhile I haveyou tointroducetopicActionperformedby rep savedcustomertime/moneyReppivoted toadditionaltopicSoldvalue ofproductPivotedcall fromservice tosalesPreppedcustomer forfuturediscussiontopicClosedthesaleCustomer askedrep questions tolearn moreaboutproduct/servicesolutionAskedclarifyingquestions tounderstandpain/needUsedconversationtechniquesto engagecustomerQuoteditemduring callRep doubleclicked to learnmore about acustomerneed/painCommunicatedreason/purposeof the callScheduledfollow-upcallRepSummarizeddiscussion/nextstepsSuggestedcustomerfocusedserviceUsed priordiscussion orrelationshipin the callRep askedis thereanythingelse...Attemptedup sellAskedfor thesaleProvided aclearintroductionSoldvalue ofserviceAsked strategicProbingquestions tolearn pain/needConnectedto thedecisionmakerRan a HDSupplyplayBuiltrapportAttemptedcross sellDiscoverednew salesopportunityduring callsAddressedcustomerobjectionRep'sapproach wasconversational Did notspeakover thecustomerRecognizedandresponded tocustomerbuying signalsUsedbenefit/valuestatementsin discussionUsed buyingcue torecommendproduct/serviceUsed activelistening skillsto respond tocustomer cueNumber oftopicsdiscussedkept customerengagedPlacedtheorderRep gainedcustomercommitmentduring callRep discussionpromptedCustomer toshareneeds/goals/painRepSold theirindividualvalueAskedadditionalquestions tounderstandthe objectionOffered toprovide aquoteAskedabout futurebusinessgoal/stateSchedulednext callSuggestedcustomerfocusedproductsWasconfidentOvercameanobjectionPerformedfollow upactions (sentPPR, quote,etc.)Asked aboutcurrentbusinessgoal/stateCustomershowedinterest insolutionsprovidedReprecommendedcustomerfocusedsolutionMade thecustomerlaughConnected value ofHD SupplyPlay/service/productto customerneed/painRep utilizedtools/resourcesto provide valueto customerRep usedwhile I haveyou tointroducetopicActionperformedby rep savedcustomertime/moneyReppivoted toadditionaltopicSoldvalue ofproductPivotedcall fromservice tosalesPreppedcustomer forfuturediscussiontopicClosedthesaleCustomer askedrep questions tolearn moreaboutproduct/servicesolutionAskedclarifyingquestions tounderstandpain/needUsedconversationtechniquesto engagecustomerQuoteditemduring callRep doubleclicked to learnmore about acustomerneed/painCommunicatedreason/purposeof the callScheduledfollow-upcallRepSummarizeddiscussion/nextstepsSuggestedcustomerfocusedserviceUsed priordiscussion orrelationshipin the callRep askedis thereanythingelse...Attemptedup sellAskedfor thesaleProvided aclearintroductionSoldvalue ofserviceAsked strategicProbingquestions tolearn pain/needConnectedto thedecisionmakerRan a HDSupplyplayBuiltrapportAttemptedcross sellDiscoverednew salesopportunityduring callsAddressedcustomerobjectionRep'sapproach wasconversational Did notspeakover thecustomerRecognizedandresponded tocustomerbuying signalsUsedbenefit/valuestatementsin discussion

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
  1. Used buying cue to recommend product/service
  2. Used active listening skills to respond to customer cue
  3. Number of topics discussed kept customer engaged
  4. Placed the order
  5. Rep gained customer commitment during call
  6. Rep discussion prompted Customer to share needs/goals/pain
  7. Rep Sold their individual value
  8. Asked additional questions to understand the objection
  9. Offered to provide a quote
  10. Asked about future business goal/state
  11. Scheduled next call
  12. Suggested customer focused products
  13. Was confident
  14. Overcame an objection
  15. Performed follow up actions (sent PPR, quote, etc.)
  16. Asked about current business goal/state
  17. Customer showed interest in solutions provided
  18. Rep recommended customer focused solution
  19. Made the customer laugh
  20. Connected value of HD Supply Play/service/product to customer need/pain
  21. Rep utilized tools/resources to provide value to customer
  22. Rep used while I have you to introduce topic
  23. Action performed by rep saved customer time/money
  24. Rep pivoted to additional topic
  25. Sold value of product
  26. Pivoted call from service to sales
  27. Prepped customer for future discussion topic
  28. Closed the sale
  29. Customer asked rep questions to learn more about product/service solution
  30. Asked clarifying questions to understand pain/need
  31. Used conversation techniques to engage customer
  32. Quoted item during call
  33. Rep double clicked to learn more about a customer need/pain
  34. Communicated reason/purpose of the call
  35. Scheduled follow-up call
  36. Rep Summarized discussion/next steps
  37. Suggested customer focused service
  38. Used prior discussion or relationship in the call
  39. Rep asked is there anything else...
  40. Attempted up sell
  41. Asked for the sale
  42. Provided a clear introduction
  43. Sold value of service
  44. Asked strategic Probing questions to learn pain/need
  45. Connected to the decision maker
  46. Ran a HD Supply play
  47. Built rapport
  48. Attempted cross sell
  49. Discovered new sales opportunity during calls
  50. Addressed customer objection
  51. Rep's approach was conversational
  52. Did not speak over the customer
  53. Recognized and responded to customer buying signals
  54. Used benefit/value statements in discussion