Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Performed follow up actions (sent PPR, quote, etc.)
2. Built rapport
3. Prepped customer for future discussion topic
4. Connected to the decision maker
5. Asked additional questions to understand the objection
6. Made the customer laugh
7. Action performed by rep saved customer time/money
8. Used prior discussion or relationship in the call
9. Suggested customer focused service
10. Asked about future business goal/state
11. Used conversation techniques to engage customer
12. Rep's approach was conversational
13. Recognized and responded to customer buying signals
14. Customer showed interest in solutions provided
15. Used active listening skills to respond to customer cue
16. Rep recommended customer focused solution
17. Asked strategic Probing questions to learn pain/need
18. Pivoted call from service to sales
19. Ran a HD Supply play
20. Customer asked rep questions to learn more about product/service solution
21. Rep utilized tools/resources to provide value to customer
22. Sold value of product
23. Did not speak over the customer
24. Was confident
25. Rep pivoted to additional topic
26. Attempted up sell
27. Rep asked is there anything else...
28. Asked for the sale
29. Rep double clicked to learn more about a customer need/pain
30. Scheduled next call
31. Used buying cue to recommend product/service
32. Number of topics discussed kept customer engaged
33. Used benefit/value statements in discussion
34. Rep Sold their individual value
35. Provided a clear introduction
36. Rep Summarized discussion/next steps
37. Rep gained customer commitment during call
38. Scheduled follow-up call
39. Connected value of HD Supply Play/service/product to customer need/pain
40. Sold value of service
41. Rep discussion prompted Customer to share needs/goals/pain
42. Discovered new sales opportunity during calls
43. Addressed customer objection
44. Asked clarifying questions to understand pain/need
45. Offered to provide a quote
46. Rep used while I have you to introduce topic
47. Closed the sale
48. Overcame an objection
49. Suggested customer focused products
50. Attempted cross sell
51. Asked about current business goal/state
52. Quoted item during call
53. Placed the order
54. Communicated reason/purpose of the call