(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep double clicked to learn more about a customer need/pain
Rep recommended customer focused solution
Scheduled next call
Performed follow up actions (sent PPR, quote, etc.)
Asked strategic Probing
questions to learn pain/need
Made the customer laugh
Connected value of HD Supply Play/service/product to customer need/pain
Customer asked rep questions to learn more about product/service
solution
Customer showed interest in solutions provided
Attempted up sell
Ran a HD Supply play
Rep gained customer commitment during call
Rep used while I have you to introduce topic
Asked about current business goal/state
Rep
Sold their individual value
Attempted cross sell
Offered to provide a quote
Used buying cue to recommend product/service
Addressed customer objection
Recognized and responded to customer buying signals
Action performed by rep saved customer time/money
Asked for the sale
Scheduled follow-up call
Suggested customer focused products
Asked about future business goal/state
Pivoted call from service to sales
Sold value of product
Placed the order
Asked additional questions to understand the objection
Prepped customer for future discussion topic
Provided a clear introduction
Closed the sale
Number of topics discussed kept customer engaged
Rep
Summarized discussion/next steps
Overcame an objection
Discovered new sales opportunity
during calls
Used benefit/value statements in discussion
Used active listening skills to respond to customer cue
Rep's approach was conversational
Suggested customer focused service
Communicated reason/purpose of the call
Rep pivoted to additional topic
Connected to the decision maker
Rep discussion prompted Customer to share needs/goals/pain
Sold value of service
Quoted item during call
Rep utilized tools/resources to provide value to customer
Used prior discussion or
relationship in the call
Built rapport
Was confident
Rep asked is there anything else...
Asked clarifying questions to understand pain/need
