(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asked rep questions to learn more about product/service
solution
Pivoted call from service to sales
Asked for the sale
Closed the sale
Connected value of HD Supply Play/service/product to customer need/pain
Made the customer laugh
Did not speak over the customer
Asked additional questions to understand the objection
Sold value of service
Rep recommended customer focused solution
Offered to provide a quote
Rep utilized tools/resources to provide value to customer
Rep's approach was conversational
Recognized and responded to customer buying signals
Placed the order
Communicated reason/purpose of the call
Addressed customer objection
Asked about future business goal/state
Rep
Summarized discussion/next steps
Customer showed interest in solutions provided
Rep asked is there anything else...
Used prior discussion or
relationship in the call
Number of topics discussed kept customer engaged
Sold value of product
Provided a clear introduction
Rep discussion prompted Customer to share needs/goals/pain
Was confident
Discovered new sales opportunity
during calls
Asked clarifying questions to understand pain/need
Attempted up sell
Used benefit/value statements in discussion
Scheduled follow-up call
Asked strategic Probing
questions to learn pain/need
Used buying cue to recommend product/service
Rep
Sold their individual value
Suggested customer focused service
Rep used while I have you to introduce topic
Ran a HD Supply play
Connected to the decision maker
Scheduled next call
Asked about current business goal/state
Used conversation techniques to engage customer
Attempted cross sell
Action performed by rep saved customer time/money
Rep gained customer commitment during call
Suggested customer focused products
Prepped customer for future discussion topic
Used active listening skills to respond to customer cue
Overcame an objection
Rep pivoted to additional topic
Rep double clicked to learn more about a customer need/pain
Performed follow up actions (sent PPR, quote, etc.)
