(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Did not speak over the customer
Used buying cue to recommend product/service
Scheduled follow-up call
Rep used while I have you to introduce topic
Used benefit/value statements in discussion
Rep asked is there anything else...
Ran a HD Supply play
Discovered new sales opportunity
during calls
Rep
Sold their individual value
Addressed customer objection
Number of topics discussed kept customer engaged
Suggested customer focused service
Rep pivoted to additional topic
Customer showed interest in solutions provided
Asked about future business goal/state
Built rapport
Provided a clear introduction
Made the customer laugh
Used prior discussion or
relationship in the call
Offered to provide a quote
Attempted up sell
Attempted cross sell
Suggested customer focused products
Performed follow up actions (sent PPR, quote, etc.)
Quoted item during call
Rep double clicked to learn more about a customer need/pain
Placed the order
Connected to the decision maker
Scheduled next call
Closed the sale
Rep
Summarized discussion/next steps
Rep recommended customer focused solution
Rep utilized tools/resources to provide value to customer
Communicated reason/purpose of the call
Connected value of HD Supply Play/service/product to customer need/pain
Asked about current business goal/state
Rep's approach was conversational
Used active listening skills to respond to customer cue
Rep discussion prompted Customer to share needs/goals/pain
Pivoted call from service to sales
Asked for the sale
Asked additional questions to understand the objection
Rep gained customer commitment during call
Asked clarifying questions to understand pain/need
Was confident
Sold value of service
Action performed by rep saved customer time/money
Customer asked rep questions to learn more about product/service
solution
Sold value of product
Used conversation techniques to engage customer
Recognized and responded to customer buying signals
Prepped customer for future discussion topic
Overcame an objection
Asked strategic Probing
questions to learn pain/need
