Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asked clarifying questions to understand pain/need
2. Communicated reason/purpose of the call
3. Addressed customer objection
4. Number of topics discussed kept customer engaged
5. Rep Sold their individual value
6. Rep used while I have you to introduce topic
7. Overcame an objection
8. Connected to the decision maker
9. Recognized and responded to customer buying signals
10. Asked strategic Probing questions to learn pain/need
11. Rep discussion prompted Customer to share needs/goals/pain
12. Sold value of product
13. Connected value of HD Supply Play/service/product to customer need/pain
14. Rep Summarized discussion/next steps
15. Performed follow up actions (sent PPR, quote, etc.)
16. Used active listening skills to respond to customer cue
17. Attempted up sell
18. Customer showed interest in solutions provided
19. Scheduled next call
20. Discovered new sales opportunity during calls
21. Offered to provide a quote
22. Provided a clear introduction
23. Did not speak over the customer
24. Quoted item during call
25. Rep gained customer commitment during call
26. Suggested customer focused service
27. Suggested customer focused products
28. Pivoted call from service to sales
29. Rep pivoted to additional topic
30. Action performed by rep saved customer time/money
31. Closed the sale
32. Rep double clicked to learn more about a customer need/pain
33. Used prior discussion or relationship in the call
34. Used buying cue to recommend product/service
35. Rep's approach was conversational
36. Customer asked rep questions to learn more about product/service solution
37. Asked about current business goal/state
38. Built rapport
39. Rep recommended customer focused solution
40. Scheduled follow-up call
41. Placed the order
42. Rep utilized tools/resources to provide value to customer
43. Was confident
44. Used benefit/value statements in discussion
45. Ran a HD Supply play
46. Rep asked is there anything else...
47. Asked additional questions to understand the objection
48. Prepped customer for future discussion topic
49. Asked for the sale
50. Made the customer laugh
51. Attempted cross sell
52. Used conversation techniques to engage customer
53. Asked about future business goal/state
54. Sold value of service