SHARE HOW YOU OVERCOME PUSHBACK MEDICARE Solutions SCHEDULE A MOTO Empathy Professional DENTURE Active Listening SHARE REDIRECTION TIPS PATIENT SATISFACTION TRANSFER SHARE THE WALK IN PROTOCOL Passion COMPLIMENT A COWORKER Feedback Educate SHARE YOUR BEST CLOSING STATEMENT Answers SPANISH TRANSFER TRIPLE Excellence “Thanks for bringing this to our attention!” Teamwork Communication RESCHEDULE A NEW PATIENT SCHEDULE A NP SCHEDULE A PT IN SOUTH CAROLINA Service minded Willingness Headsets Dedicated Call Center Confidence Listen SHARE A WIKI FACT SHARE YOUR FAVORITE FOOD “Happy to help!” SHARE A VALUE STATEMENT SCHEDULE A PATIENT IN VA “Great question! I’ll find that out for you!” Happy Customer Service Week Smile MEDICAID Needs Friendly Rapport DOUBLE Positive IMPLANT SCHEDULE A PATIENT WITH P/S/B SHARE SOME ASSERTIVE SCRIPTING SHARE HOW YOU OVERCOME PUSHBACK MEDICARE Solutions SCHEDULE A MOTO Empathy Professional DENTURE Active Listening SHARE REDIRECTION TIPS PATIENT SATISFACTION TRANSFER SHARE THE WALK IN PROTOCOL Passion COMPLIMENT A COWORKER Feedback Educate SHARE YOUR BEST CLOSING STATEMENT Answers SPANISH TRANSFER TRIPLE Excellence “Thanks for bringing this to our attention!” Teamwork Communication RESCHEDULE A NEW PATIENT SCHEDULE A NP SCHEDULE A PT IN SOUTH CAROLINA Service minded Willingness Headsets Dedicated Call Center Confidence Listen SHARE A WIKI FACT SHARE YOUR FAVORITE FOOD “Happy to help!” SHARE A VALUE STATEMENT SCHEDULE A PATIENT IN VA “Great question! I’ll find that out for you!” Happy Customer Service Week Smile MEDICAID Needs Friendly Rapport DOUBLE Positive IMPLANT SCHEDULE A PATIENT WITH P/S/B SHARE SOME ASSERTIVE SCRIPTING
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SHARE HOW YOU OVERCOME PUSHBACK
MEDICARE
Solutions
SCHEDULE A MOTO
Empathy
Professional
DENTURE
Active Listening
SHARE REDIRECTION TIPS
PATIENT SATISFACTION TRANSFER
SHARE THE WALK IN PROTOCOL
Passion
COMPLIMENT A COWORKER
Feedback
Educate
SHARE YOUR BEST CLOSING STATEMENT
Answers
SPANISH
TRANSFER
TRIPLE
Excellence
“Thanks for bringing this to our attention!”
Teamwork
Communication
RESCHEDULE A NEW PATIENT
SCHEDULE A NP
SCHEDULE A PT IN SOUTH CAROLINA
Service minded
Willingness
Headsets
Dedicated Call Center
Confidence
Listen
SHARE A WIKI FACT
SHARE YOUR FAVORITE FOOD
“Happy to help!”
SHARE A VALUE STATEMENT
SCHEDULE A PATIENT IN VA
“Great question! I’ll find that out for you!”
Happy Customer Service Week
Smile
MEDICAID
Needs
Friendly
Rapport
DOUBLE
Positive
IMPLANT
SCHEDULE A PATIENT WITH P/S/B
SHARE SOME ASSERTIVE SCRIPTING