Service minded SHARE A VALUE STATEMENT Willingness TRIPLE Dedicated Call Center Friendly SPANISH TRANSFER SHARE REDIRECTION TIPS Communication Listen RESCHEDULE A NEW PATIENT Smile Happy Customer Service Week MEDICARE Needs Professional Feedback Passion COMPLIMENT A COWORKER SCHEDULE A MOTO MEDICAID “Thanks for bringing this to our attention!” SHARE SOME ASSERTIVE SCRIPTING SHARE HOW YOU OVERCOME PUSHBACK IMPLANT Positive Active Listening DENTURE PATIENT SATISFACTION TRANSFER Solutions SHARE A WIKI FACT SHARE THE WALK IN PROTOCOL “Great question! I’ll find that out for you!” Rapport SHARE YOUR FAVORITE FOOD SCHEDULE A PATIENT IN VA SCHEDULE A NP Headsets DOUBLE Answers Confidence SHARE YOUR BEST CLOSING STATEMENT Excellence SCHEDULE A PT IN SOUTH CAROLINA Teamwork Empathy SCHEDULE A PATIENT WITH P/S/B “Happy to help!” Educate Service minded SHARE A VALUE STATEMENT Willingness TRIPLE Dedicated Call Center Friendly SPANISH TRANSFER SHARE REDIRECTION TIPS Communication Listen RESCHEDULE A NEW PATIENT Smile Happy Customer Service Week MEDICARE Needs Professional Feedback Passion COMPLIMENT A COWORKER SCHEDULE A MOTO MEDICAID “Thanks for bringing this to our attention!” SHARE SOME ASSERTIVE SCRIPTING SHARE HOW YOU OVERCOME PUSHBACK IMPLANT Positive Active Listening DENTURE PATIENT SATISFACTION TRANSFER Solutions SHARE A WIKI FACT SHARE THE WALK IN PROTOCOL “Great question! I’ll find that out for you!” Rapport SHARE YOUR FAVORITE FOOD SCHEDULE A PATIENT IN VA SCHEDULE A NP Headsets DOUBLE Answers Confidence SHARE YOUR BEST CLOSING STATEMENT Excellence SCHEDULE A PT IN SOUTH CAROLINA Teamwork Empathy SCHEDULE A PATIENT WITH P/S/B “Happy to help!” Educate
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Service minded
SHARE A VALUE STATEMENT
Willingness
TRIPLE
Dedicated Call Center
Friendly
SPANISH
TRANSFER
SHARE REDIRECTION TIPS
Communication
Listen
RESCHEDULE A NEW PATIENT
Smile
Happy Customer Service Week
MEDICARE
Needs
Professional
Feedback
Passion
COMPLIMENT A COWORKER
SCHEDULE A MOTO
MEDICAID
“Thanks for bringing this to our attention!”
SHARE SOME ASSERTIVE SCRIPTING
SHARE HOW YOU OVERCOME PUSHBACK
IMPLANT
Positive
Active Listening
DENTURE
PATIENT SATISFACTION TRANSFER
Solutions
SHARE A WIKI FACT
SHARE THE WALK IN PROTOCOL
“Great question! I’ll find that out for you!”
Rapport
SHARE YOUR FAVORITE FOOD
SCHEDULE A PATIENT IN VA
SCHEDULE A NP
Headsets
DOUBLE
Answers
Confidence
SHARE YOUR BEST CLOSING STATEMENT
Excellence
SCHEDULE A PT IN SOUTH CAROLINA
Teamwork
Empathy
SCHEDULE A PATIENT WITH P/S/B
“Happy to help!”
Educate