Positive Smile Empathy SCHEDULE A PT IN SOUTH CAROLINA SCHEDULE A NP Answers SCHEDULE A PATIENT IN VA SCHEDULE A MOTO Solutions IMPLANT Rapport RESCHEDULE A NEW PATIENT Feedback “Great question! I’ll find that out for you!” SCHEDULE A PATIENT WITH P/S/B SHARE SOME ASSERTIVE SCRIPTING Active Listening SHARE THE WALK IN PROTOCOL SHARE A WIKI FACT DOUBLE SHARE HOW YOU OVERCOME PUSHBACK SHARE YOUR BEST CLOSING STATEMENT “Happy to help!” MEDICAID “Thanks for bringing this to our attention!” Educate Service minded Happy Customer Service Week Teamwork SHARE REDIRECTION TIPS Needs DENTURE Passion Confidence SHARE A VALUE STATEMENT COMPLIMENT A COWORKER Dedicated Call Center TRIPLE Headsets SHARE YOUR FAVORITE FOOD PATIENT SATISFACTION TRANSFER Excellence SPANISH TRANSFER Willingness Professional MEDICARE Communication Listen Friendly Positive Smile Empathy SCHEDULE A PT IN SOUTH CAROLINA SCHEDULE A NP Answers SCHEDULE A PATIENT IN VA SCHEDULE A MOTO Solutions IMPLANT Rapport RESCHEDULE A NEW PATIENT Feedback “Great question! I’ll find that out for you!” SCHEDULE A PATIENT WITH P/S/B SHARE SOME ASSERTIVE SCRIPTING Active Listening SHARE THE WALK IN PROTOCOL SHARE A WIKI FACT DOUBLE SHARE HOW YOU OVERCOME PUSHBACK SHARE YOUR BEST CLOSING STATEMENT “Happy to help!” MEDICAID “Thanks for bringing this to our attention!” Educate Service minded Happy Customer Service Week Teamwork SHARE REDIRECTION TIPS Needs DENTURE Passion Confidence SHARE A VALUE STATEMENT COMPLIMENT A COWORKER Dedicated Call Center TRIPLE Headsets SHARE YOUR FAVORITE FOOD PATIENT SATISFACTION TRANSFER Excellence SPANISH TRANSFER Willingness Professional MEDICARE Communication Listen Friendly
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Positive
Smile
Empathy
SCHEDULE A PT IN SOUTH CAROLINA
SCHEDULE A NP
Answers
SCHEDULE A PATIENT IN VA
SCHEDULE A MOTO
Solutions
IMPLANT
Rapport
RESCHEDULE A NEW PATIENT
Feedback
“Great question! I’ll find that out for you!”
SCHEDULE A PATIENT WITH P/S/B
SHARE SOME ASSERTIVE SCRIPTING
Active Listening
SHARE THE WALK IN PROTOCOL
SHARE A WIKI FACT
DOUBLE
SHARE HOW YOU OVERCOME PUSHBACK
SHARE YOUR BEST CLOSING STATEMENT
“Happy to help!”
MEDICAID
“Thanks for bringing this to our attention!”
Educate
Service minded
Happy Customer Service Week
Teamwork
SHARE REDIRECTION TIPS
Needs
DENTURE
Passion
Confidence
SHARE A VALUE STATEMENT
COMPLIMENT A COWORKER
Dedicated Call Center
TRIPLE
Headsets
SHARE YOUR FAVORITE FOOD
PATIENT SATISFACTION TRANSFER
Excellence
SPANISH
TRANSFER
Willingness
Professional
MEDICARE
Communication
Listen
Friendly