SCHEDULE A PT IN SOUTH CAROLINA COMPLIMENT A COWORKER Happy Customer Service Week Educate Passion SCHEDULE A PATIENT WITH P/S/B Teamwork SCHEDULE A PATIENT IN VA Smile Answers SCHEDULE A MOTO Listen SHARE A WIKI FACT SHARE A VALUE STATEMENT Empathy IMPLANT SCHEDULE A NP SHARE REDIRECTION TIPS Willingness Communication “Happy to help!” RESCHEDULE A NEW PATIENT SHARE HOW YOU OVERCOME PUSHBACK Needs Friendly Professional Rapport PATIENT SATISFACTION TRANSFER Positive TRIPLE “Thanks for bringing this to our attention!” Confidence DENTURE MEDICAID SHARE YOUR BEST CLOSING STATEMENT Service minded “Great question! I’ll find that out for you!” DOUBLE SHARE THE WALK IN PROTOCOL Headsets Dedicated Call Center MEDICARE Active Listening SHARE YOUR FAVORITE FOOD Feedback Excellence SHARE SOME ASSERTIVE SCRIPTING Solutions SPANISH TRANSFER SCHEDULE A PT IN SOUTH CAROLINA COMPLIMENT A COWORKER Happy Customer Service Week Educate Passion SCHEDULE A PATIENT WITH P/S/B Teamwork SCHEDULE A PATIENT IN VA Smile Answers SCHEDULE A MOTO Listen SHARE A WIKI FACT SHARE A VALUE STATEMENT Empathy IMPLANT SCHEDULE A NP SHARE REDIRECTION TIPS Willingness Communication “Happy to help!” RESCHEDULE A NEW PATIENT SHARE HOW YOU OVERCOME PUSHBACK Needs Friendly Professional Rapport PATIENT SATISFACTION TRANSFER Positive TRIPLE “Thanks for bringing this to our attention!” Confidence DENTURE MEDICAID SHARE YOUR BEST CLOSING STATEMENT Service minded “Great question! I’ll find that out for you!” DOUBLE SHARE THE WALK IN PROTOCOL Headsets Dedicated Call Center MEDICARE Active Listening SHARE YOUR FAVORITE FOOD Feedback Excellence SHARE SOME ASSERTIVE SCRIPTING Solutions SPANISH TRANSFER
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SCHEDULE A PT IN SOUTH CAROLINA
COMPLIMENT A COWORKER
Happy Customer Service Week
Educate
Passion
SCHEDULE A PATIENT WITH P/S/B
Teamwork
SCHEDULE A PATIENT IN VA
Smile
Answers
SCHEDULE A MOTO
Listen
SHARE A WIKI FACT
SHARE A VALUE STATEMENT
Empathy
IMPLANT
SCHEDULE A NP
SHARE REDIRECTION TIPS
Willingness
Communication
“Happy to help!”
RESCHEDULE A NEW PATIENT
SHARE HOW YOU OVERCOME PUSHBACK
Needs
Friendly
Professional
Rapport
PATIENT SATISFACTION TRANSFER
Positive
TRIPLE
“Thanks for bringing this to our attention!”
Confidence
DENTURE
MEDICAID
SHARE YOUR BEST CLOSING STATEMENT
Service minded
“Great question! I’ll find that out for you!”
DOUBLE
SHARE THE WALK IN PROTOCOL
Headsets
Dedicated Call Center
MEDICARE
Active Listening
SHARE YOUR FAVORITE FOOD
Feedback
Excellence
SHARE SOME ASSERTIVE SCRIPTING
Solutions
SPANISH
TRANSFER