TRIPLE SCHEDULE A NP Positive Communication “Great question! I’ll find that out for you!” Dedicated Call Center SHARE SOME ASSERTIVE SCRIPTING DOUBLE SCHEDULE A PATIENT IN VA SCHEDULE A MOTO Happy Customer Service Week Teamwork MEDICAID IMPLANT Willingness “Happy to help!” Smile Headsets Passion DENTURE SHARE A WIKI FACT Listen SHARE REDIRECTION TIPS SCHEDULE A PT IN SOUTH CAROLINA Answers SHARE A VALUE STATEMENT Professional Rapport Solutions “Thanks for bringing this to our attention!” SHARE YOUR FAVORITE FOOD Excellence PATIENT SATISFACTION TRANSFER Needs COMPLIMENT A COWORKER Friendly Educate Service minded SHARE YOUR BEST CLOSING STATEMENT Active Listening SPANISH TRANSFER SHARE THE WALK IN PROTOCOL RESCHEDULE A NEW PATIENT SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A PATIENT WITH P/S/B MEDICARE Empathy Feedback Confidence TRIPLE SCHEDULE A NP Positive Communication “Great question! I’ll find that out for you!” Dedicated Call Center SHARE SOME ASSERTIVE SCRIPTING DOUBLE SCHEDULE A PATIENT IN VA SCHEDULE A MOTO Happy Customer Service Week Teamwork MEDICAID IMPLANT Willingness “Happy to help!” Smile Headsets Passion DENTURE SHARE A WIKI FACT Listen SHARE REDIRECTION TIPS SCHEDULE A PT IN SOUTH CAROLINA Answers SHARE A VALUE STATEMENT Professional Rapport Solutions “Thanks for bringing this to our attention!” SHARE YOUR FAVORITE FOOD Excellence PATIENT SATISFACTION TRANSFER Needs COMPLIMENT A COWORKER Friendly Educate Service minded SHARE YOUR BEST CLOSING STATEMENT Active Listening SPANISH TRANSFER SHARE THE WALK IN PROTOCOL RESCHEDULE A NEW PATIENT SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A PATIENT WITH P/S/B MEDICARE Empathy Feedback Confidence
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
TRIPLE
SCHEDULE A NP
Positive
Communication
“Great question! I’ll find that out for you!”
Dedicated Call Center
SHARE SOME ASSERTIVE SCRIPTING
DOUBLE
SCHEDULE A PATIENT IN VA
SCHEDULE A MOTO
Happy Customer Service Week
Teamwork
MEDICAID
IMPLANT
Willingness
“Happy to help!”
Smile
Headsets
Passion
DENTURE
SHARE A WIKI FACT
Listen
SHARE REDIRECTION TIPS
SCHEDULE A PT IN SOUTH CAROLINA
Answers
SHARE A VALUE STATEMENT
Professional
Rapport
Solutions
“Thanks for bringing this to our attention!”
SHARE YOUR FAVORITE FOOD
Excellence
PATIENT SATISFACTION TRANSFER
Needs
COMPLIMENT A COWORKER
Friendly
Educate
Service minded
SHARE YOUR BEST CLOSING STATEMENT
Active Listening
SPANISH
TRANSFER
SHARE THE WALK IN PROTOCOL
RESCHEDULE A NEW PATIENT
SHARE HOW YOU OVERCOME PUSHBACK
SCHEDULE A PATIENT WITH P/S/B
MEDICARE
Empathy
Feedback
Confidence