Happy Customer Service Week SHARE A VALUE STATEMENT SHARE YOUR BEST CLOSING STATEMENT “Great question! I’ll find that out for you!” Educate SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A MOTO Dedicated Call Center Headsets Feedback DOUBLE MEDICAID SHARE REDIRECTION TIPS PATIENT SATISFACTION TRANSFER Positive SCHEDULE A PT IN SOUTH CAROLINA “Thanks for bringing this to our attention!” Professional SCHEDULE A NP Teamwork SCHEDULE A PATIENT WITH P/S/B Communication SHARE SOME ASSERTIVE SCRIPTING Excellence Friendly TRIPLE SCHEDULE A PATIENT IN VA Solutions Empathy Smile Confidence SHARE THE WALK IN PROTOCOL SHARE YOUR FAVORITE FOOD Passion IMPLANT Rapport Active Listening COMPLIMENT A COWORKER MEDICARE SHARE A WIKI FACT Needs Answers Service minded “Happy to help!” Willingness Listen SPANISH TRANSFER RESCHEDULE A NEW PATIENT DENTURE Happy Customer Service Week SHARE A VALUE STATEMENT SHARE YOUR BEST CLOSING STATEMENT “Great question! I’ll find that out for you!” Educate SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A MOTO Dedicated Call Center Headsets Feedback DOUBLE MEDICAID SHARE REDIRECTION TIPS PATIENT SATISFACTION TRANSFER Positive SCHEDULE A PT IN SOUTH CAROLINA “Thanks for bringing this to our attention!” Professional SCHEDULE A NP Teamwork SCHEDULE A PATIENT WITH P/S/B Communication SHARE SOME ASSERTIVE SCRIPTING Excellence Friendly TRIPLE SCHEDULE A PATIENT IN VA Solutions Empathy Smile Confidence SHARE THE WALK IN PROTOCOL SHARE YOUR FAVORITE FOOD Passion IMPLANT Rapport Active Listening COMPLIMENT A COWORKER MEDICARE SHARE A WIKI FACT Needs Answers Service minded “Happy to help!” Willingness Listen SPANISH TRANSFER RESCHEDULE A NEW PATIENT DENTURE
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Happy Customer Service Week
SHARE A VALUE STATEMENT
SHARE YOUR BEST CLOSING STATEMENT
“Great question! I’ll find that out for you!”
Educate
SHARE HOW YOU OVERCOME PUSHBACK
SCHEDULE A MOTO
Dedicated Call Center
Headsets
Feedback
DOUBLE
MEDICAID
SHARE REDIRECTION TIPS
PATIENT SATISFACTION TRANSFER
Positive
SCHEDULE A PT IN SOUTH CAROLINA
“Thanks for bringing this to our attention!”
Professional
SCHEDULE A NP
Teamwork
SCHEDULE A PATIENT WITH P/S/B
Communication
SHARE SOME ASSERTIVE SCRIPTING
Excellence
Friendly
TRIPLE
SCHEDULE A PATIENT IN VA
Solutions
Empathy
Smile
Confidence
SHARE THE WALK IN PROTOCOL
SHARE YOUR FAVORITE FOOD
Passion
IMPLANT
Rapport
Active Listening
COMPLIMENT A COWORKER
MEDICARE
SHARE A WIKI FACT
Needs
Answers
Service minded
“Happy to help!”
Willingness
Listen
SPANISH
TRANSFER
RESCHEDULE A NEW PATIENT
DENTURE