SCHEDULE A MOTO SHARE A VALUE STATEMENT MEDICAID Headsets Active Listening PATIENT SATISFACTION TRANSFER SCHEDULE A NP Excellence Service minded Dedicated Call Center Professional SHARE REDIRECTION TIPS SHARE YOUR FAVORITE FOOD SHARE HOW YOU OVERCOME PUSHBACK Happy Customer Service Week Answers DOUBLE “Great question! I’ll find that out for you!” RESCHEDULE A NEW PATIENT DENTURE SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PATIENT WITH P/S/B COMPLIMENT A COWORKER MEDICARE SCHEDULE A PT IN SOUTH CAROLINA Needs Rapport Feedback Listen Confidence Passion Willingness SHARE THE WALK IN PROTOCOL Communication Smile SCHEDULE A PATIENT IN VA Teamwork SHARE YOUR BEST CLOSING STATEMENT “Thanks for bringing this to our attention!” “Happy to help!” Solutions TRIPLE Empathy Educate Friendly SPANISH TRANSFER SHARE A WIKI FACT Positive IMPLANT SCHEDULE A MOTO SHARE A VALUE STATEMENT MEDICAID Headsets Active Listening PATIENT SATISFACTION TRANSFER SCHEDULE A NP Excellence Service minded Dedicated Call Center Professional SHARE REDIRECTION TIPS SHARE YOUR FAVORITE FOOD SHARE HOW YOU OVERCOME PUSHBACK Happy Customer Service Week Answers DOUBLE “Great question! I’ll find that out for you!” RESCHEDULE A NEW PATIENT DENTURE SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PATIENT WITH P/S/B COMPLIMENT A COWORKER MEDICARE SCHEDULE A PT IN SOUTH CAROLINA Needs Rapport Feedback Listen Confidence Passion Willingness SHARE THE WALK IN PROTOCOL Communication Smile SCHEDULE A PATIENT IN VA Teamwork SHARE YOUR BEST CLOSING STATEMENT “Thanks for bringing this to our attention!” “Happy to help!” Solutions TRIPLE Empathy Educate Friendly SPANISH TRANSFER SHARE A WIKI FACT Positive IMPLANT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SCHEDULE A MOTO
SHARE A VALUE STATEMENT
MEDICAID
Headsets
Active Listening
PATIENT SATISFACTION TRANSFER
SCHEDULE A NP
Excellence
Service minded
Dedicated Call Center
Professional
SHARE REDIRECTION TIPS
SHARE YOUR FAVORITE FOOD
SHARE HOW YOU OVERCOME PUSHBACK
Happy Customer Service Week
Answers
DOUBLE
“Great question! I’ll find that out for you!”
RESCHEDULE A NEW PATIENT
DENTURE
SHARE SOME ASSERTIVE SCRIPTING
SCHEDULE A PATIENT WITH P/S/B
COMPLIMENT A COWORKER
MEDICARE
SCHEDULE A PT IN SOUTH CAROLINA
Needs
Rapport
Feedback
Listen
Confidence
Passion
Willingness
SHARE THE WALK IN PROTOCOL
Communication
Smile
SCHEDULE A PATIENT IN VA
Teamwork
SHARE YOUR BEST CLOSING STATEMENT
“Thanks for bringing this to our attention!”
“Happy to help!”
Solutions
TRIPLE
Empathy
Educate
Friendly
SPANISH
TRANSFER
SHARE A WIKI FACT
Positive
IMPLANT