SHARE A VALUE STATEMENT Happy Customer Service Week Teamwork Active Listening Dedicated Call Center “Great question! I’ll find that out for you!” Listen MEDICARE “Happy to help!” SHARE THE WALK IN PROTOCOL Needs Rapport SHARE YOUR FAVORITE FOOD DENTURE Empathy SHARE YOUR BEST CLOSING STATEMENT Smile “Thanks for bringing this to our attention!” TRIPLE Excellence Positive Feedback SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A MOTO Passion Service minded Friendly Answers RESCHEDULE A NEW PATIENT SCHEDULE A PATIENT IN VA MEDICAID Solutions Confidence SCHEDULE A PATIENT WITH P/S/B DOUBLE SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PT IN SOUTH CAROLINA SHARE A WIKI FACT Communication Willingness SHARE REDIRECTION TIPS PATIENT SATISFACTION TRANSFER Professional SPANISH TRANSFER Educate COMPLIMENT A COWORKER SCHEDULE A NP IMPLANT Headsets SHARE A VALUE STATEMENT Happy Customer Service Week Teamwork Active Listening Dedicated Call Center “Great question! I’ll find that out for you!” Listen MEDICARE “Happy to help!” SHARE THE WALK IN PROTOCOL Needs Rapport SHARE YOUR FAVORITE FOOD DENTURE Empathy SHARE YOUR BEST CLOSING STATEMENT Smile “Thanks for bringing this to our attention!” TRIPLE Excellence Positive Feedback SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A MOTO Passion Service minded Friendly Answers RESCHEDULE A NEW PATIENT SCHEDULE A PATIENT IN VA MEDICAID Solutions Confidence SCHEDULE A PATIENT WITH P/S/B DOUBLE SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PT IN SOUTH CAROLINA SHARE A WIKI FACT Communication Willingness SHARE REDIRECTION TIPS PATIENT SATISFACTION TRANSFER Professional SPANISH TRANSFER Educate COMPLIMENT A COWORKER SCHEDULE A NP IMPLANT Headsets
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SHARE A VALUE STATEMENT
Happy Customer Service Week
Teamwork
Active Listening
Dedicated Call Center
“Great question! I’ll find that out for you!”
Listen
MEDICARE
“Happy to help!”
SHARE THE WALK IN PROTOCOL
Needs
Rapport
SHARE YOUR FAVORITE FOOD
DENTURE
Empathy
SHARE YOUR BEST CLOSING STATEMENT
Smile
“Thanks for bringing this to our attention!”
TRIPLE
Excellence
Positive
Feedback
SHARE HOW YOU OVERCOME PUSHBACK
SCHEDULE A MOTO
Passion
Service minded
Friendly
Answers
RESCHEDULE A NEW PATIENT
SCHEDULE A PATIENT IN VA
MEDICAID
Solutions
Confidence
SCHEDULE A PATIENT WITH P/S/B
DOUBLE
SHARE SOME ASSERTIVE SCRIPTING
SCHEDULE A PT IN SOUTH CAROLINA
SHARE A WIKI FACT
Communication
Willingness
SHARE REDIRECTION TIPS
PATIENT SATISFACTION TRANSFER
Professional
SPANISH
TRANSFER
Educate
COMPLIMENT A COWORKER
SCHEDULE A NP
IMPLANT
Headsets