SHARE YOUR FAVORITE FOOD Willingness Service minded Smile PATIENT SATISFACTION TRANSFER SPANISH TRANSFER SHARE REDIRECTION TIPS Educate Active Listening SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PATIENT WITH P/S/B SCHEDULE A NP Positive Empathy MEDICAID IMPLANT TRIPLE SCHEDULE A PATIENT IN VA Feedback Listen Needs Happy Customer Service Week Excellence Solutions Teamwork Rapport Professional RESCHEDULE A NEW PATIENT “Great question! I’ll find that out for you!” MEDICARE “Happy to help!” “Thanks for bringing this to our attention!” DOUBLE Confidence Communication SHARE A WIKI FACT DENTURE SHARE A VALUE STATEMENT COMPLIMENT A COWORKER SCHEDULE A MOTO SHARE THE WALK IN PROTOCOL SCHEDULE A PT IN SOUTH CAROLINA SHARE YOUR BEST CLOSING STATEMENT Answers SHARE HOW YOU OVERCOME PUSHBACK Friendly Headsets Passion Dedicated Call Center SHARE YOUR FAVORITE FOOD Willingness Service minded Smile PATIENT SATISFACTION TRANSFER SPANISH TRANSFER SHARE REDIRECTION TIPS Educate Active Listening SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PATIENT WITH P/S/B SCHEDULE A NP Positive Empathy MEDICAID IMPLANT TRIPLE SCHEDULE A PATIENT IN VA Feedback Listen Needs Happy Customer Service Week Excellence Solutions Teamwork Rapport Professional RESCHEDULE A NEW PATIENT “Great question! I’ll find that out for you!” MEDICARE “Happy to help!” “Thanks for bringing this to our attention!” DOUBLE Confidence Communication SHARE A WIKI FACT DENTURE SHARE A VALUE STATEMENT COMPLIMENT A COWORKER SCHEDULE A MOTO SHARE THE WALK IN PROTOCOL SCHEDULE A PT IN SOUTH CAROLINA SHARE YOUR BEST CLOSING STATEMENT Answers SHARE HOW YOU OVERCOME PUSHBACK Friendly Headsets Passion Dedicated Call Center
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SHARE YOUR FAVORITE FOOD
Willingness
Service minded
Smile
PATIENT SATISFACTION TRANSFER
SPANISH
TRANSFER
SHARE REDIRECTION TIPS
Educate
Active Listening
SHARE SOME ASSERTIVE SCRIPTING
SCHEDULE A PATIENT WITH P/S/B
SCHEDULE A NP
Positive
Empathy
MEDICAID
IMPLANT
TRIPLE
SCHEDULE A PATIENT IN VA
Feedback
Listen
Needs
Happy Customer Service Week
Excellence
Solutions
Teamwork
Rapport
Professional
RESCHEDULE A NEW PATIENT
“Great question! I’ll find that out for you!”
MEDICARE
“Happy to help!”
“Thanks for bringing this to our attention!”
DOUBLE
Confidence
Communication
SHARE A WIKI FACT
DENTURE
SHARE A VALUE STATEMENT
COMPLIMENT A COWORKER
SCHEDULE A MOTO
SHARE THE WALK IN PROTOCOL
SCHEDULE A PT IN SOUTH CAROLINA
SHARE YOUR BEST CLOSING STATEMENT
Answers
SHARE HOW YOU OVERCOME PUSHBACK
Friendly
Headsets
Passion
Dedicated Call Center