SCHEDULE A MOTO SHARE A VALUE STATEMENT RESCHEDULE A NEW PATIENT Communication SCHEDULE A PATIENT IN VA SHARE THE WALK IN PROTOCOL “Happy to help!” COMPLIMENT A COWORKER Solutions Friendly Educate Smile Active Listening Headsets Feedback Service minded Teamwork Confidence SPANISH TRANSFER SCHEDULE A PT IN SOUTH CAROLINA Professional Happy Customer Service Week Rapport MEDICARE SHARE REDIRECTION TIPS Empathy DOUBLE MEDICAID Listen SCHEDULE A NP “Great question! I’ll find that out for you!” Excellence PATIENT SATISFACTION TRANSFER IMPLANT DENTURE SHARE A WIKI FACT SHARE HOW YOU OVERCOME PUSHBACK SHARE YOUR BEST CLOSING STATEMENT Willingness “Thanks for bringing this to our attention!” Positive Needs TRIPLE SCHEDULE A PATIENT WITH P/S/B SHARE SOME ASSERTIVE SCRIPTING Dedicated Call Center Passion SHARE YOUR FAVORITE FOOD Answers SCHEDULE A MOTO SHARE A VALUE STATEMENT RESCHEDULE A NEW PATIENT Communication SCHEDULE A PATIENT IN VA SHARE THE WALK IN PROTOCOL “Happy to help!” COMPLIMENT A COWORKER Solutions Friendly Educate Smile Active Listening Headsets Feedback Service minded Teamwork Confidence SPANISH TRANSFER SCHEDULE A PT IN SOUTH CAROLINA Professional Happy Customer Service Week Rapport MEDICARE SHARE REDIRECTION TIPS Empathy DOUBLE MEDICAID Listen SCHEDULE A NP “Great question! I’ll find that out for you!” Excellence PATIENT SATISFACTION TRANSFER IMPLANT DENTURE SHARE A WIKI FACT SHARE HOW YOU OVERCOME PUSHBACK SHARE YOUR BEST CLOSING STATEMENT Willingness “Thanks for bringing this to our attention!” Positive Needs TRIPLE SCHEDULE A PATIENT WITH P/S/B SHARE SOME ASSERTIVE SCRIPTING Dedicated Call Center Passion SHARE YOUR FAVORITE FOOD Answers
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SCHEDULE A MOTO
SHARE A VALUE STATEMENT
RESCHEDULE A NEW PATIENT
Communication
SCHEDULE A PATIENT IN VA
SHARE THE WALK IN PROTOCOL
“Happy to help!”
COMPLIMENT A COWORKER
Solutions
Friendly
Educate
Smile
Active Listening
Headsets
Feedback
Service minded
Teamwork
Confidence
SPANISH
TRANSFER
SCHEDULE A PT IN SOUTH CAROLINA
Professional
Happy Customer Service Week
Rapport
MEDICARE
SHARE REDIRECTION TIPS
Empathy
DOUBLE
MEDICAID
Listen
SCHEDULE A NP
“Great question! I’ll find that out for you!”
Excellence
PATIENT SATISFACTION TRANSFER
IMPLANT
DENTURE
SHARE A WIKI FACT
SHARE HOW YOU OVERCOME PUSHBACK
SHARE YOUR BEST CLOSING STATEMENT
Willingness
“Thanks for bringing this to our attention!”
Positive
Needs
TRIPLE
SCHEDULE A PATIENT WITH P/S/B
SHARE SOME ASSERTIVE SCRIPTING
Dedicated Call Center
Passion
SHARE YOUR FAVORITE FOOD
Answers