COMPLIMENT A COWORKER SHARE REDIRECTION TIPS Professional SCHEDULE A NP SCHEDULE A PT IN SOUTH CAROLINA Teamwork SPANISH TRANSFER Friendly SHARE YOUR FAVORITE FOOD SCHEDULE A MOTO Headsets “Thanks for bringing this to our attention!” Needs SHARE THE WALK IN PROTOCOL Willingness “Great question! I’ll find that out for you!” MEDICAID Smile Positive SCHEDULE A PATIENT IN VA Communication Feedback Dedicated Call Center Listen Happy Customer Service Week Answers MEDICARE SHARE SOME ASSERTIVE SCRIPTING “Happy to help!” Excellence PATIENT SATISFACTION TRANSFER Service minded TRIPLE Rapport RESCHEDULE A NEW PATIENT SHARE A WIKI FACT Confidence DOUBLE Empathy Solutions SHARE A VALUE STATEMENT Passion DENTURE SHARE HOW YOU OVERCOME PUSHBACK SHARE YOUR BEST CLOSING STATEMENT IMPLANT Active Listening Educate SCHEDULE A PATIENT WITH P/S/B COMPLIMENT A COWORKER SHARE REDIRECTION TIPS Professional SCHEDULE A NP SCHEDULE A PT IN SOUTH CAROLINA Teamwork SPANISH TRANSFER Friendly SHARE YOUR FAVORITE FOOD SCHEDULE A MOTO Headsets “Thanks for bringing this to our attention!” Needs SHARE THE WALK IN PROTOCOL Willingness “Great question! I’ll find that out for you!” MEDICAID Smile Positive SCHEDULE A PATIENT IN VA Communication Feedback Dedicated Call Center Listen Happy Customer Service Week Answers MEDICARE SHARE SOME ASSERTIVE SCRIPTING “Happy to help!” Excellence PATIENT SATISFACTION TRANSFER Service minded TRIPLE Rapport RESCHEDULE A NEW PATIENT SHARE A WIKI FACT Confidence DOUBLE Empathy Solutions SHARE A VALUE STATEMENT Passion DENTURE SHARE HOW YOU OVERCOME PUSHBACK SHARE YOUR BEST CLOSING STATEMENT IMPLANT Active Listening Educate SCHEDULE A PATIENT WITH P/S/B
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
COMPLIMENT A COWORKER
SHARE REDIRECTION TIPS
Professional
SCHEDULE A NP
SCHEDULE A PT IN SOUTH CAROLINA
Teamwork
SPANISH
TRANSFER
Friendly
SHARE YOUR FAVORITE FOOD
SCHEDULE A MOTO
Headsets
“Thanks for bringing this to our attention!”
Needs
SHARE THE WALK IN PROTOCOL
Willingness
“Great question! I’ll find that out for you!”
MEDICAID
Smile
Positive
SCHEDULE A PATIENT IN VA
Communication
Feedback
Dedicated Call Center
Listen
Happy Customer Service Week
Answers
MEDICARE
SHARE SOME ASSERTIVE SCRIPTING
“Happy to help!”
Excellence
PATIENT SATISFACTION TRANSFER
Service minded
TRIPLE
Rapport
RESCHEDULE A NEW PATIENT
SHARE A WIKI FACT
Confidence
DOUBLE
Empathy
Solutions
SHARE A VALUE STATEMENT
Passion
DENTURE
SHARE HOW YOU OVERCOME PUSHBACK
SHARE YOUR BEST CLOSING STATEMENT
IMPLANT
Active Listening
Educate
SCHEDULE A PATIENT WITH P/S/B