SHARE YOUR FAVORITE FOOD SPANISH TRANSFER IMPLANT SCHEDULE A PATIENT WITH P/S/B PATIENT SATISFACTION TRANSFER Empathy Passion SHARE A VALUE STATEMENT SHARE REDIRECTION TIPS MEDICAID Smile Active Listening SHARE HOW YOU OVERCOME PUSHBACK Dedicated Call Center Teamwork Willingness Feedback Needs SHARE YOUR BEST CLOSING STATEMENT RESCHEDULE A NEW PATIENT COMPLIMENT A COWORKER Rapport Professional SCHEDULE A PATIENT IN VA Communication MEDICARE “Happy to help!” SCHEDULE A MOTO SCHEDULE A NP Happy Customer Service Week Answers DOUBLE “Thanks for bringing this to our attention!” Friendly “Great question! I’ll find that out for you!” SHARE A WIKI FACT SHARE THE WALK IN PROTOCOL Educate Excellence Headsets SCHEDULE A PT IN SOUTH CAROLINA Service minded TRIPLE Solutions Listen DENTURE Positive Confidence SHARE SOME ASSERTIVE SCRIPTING SHARE YOUR FAVORITE FOOD SPANISH TRANSFER IMPLANT SCHEDULE A PATIENT WITH P/S/B PATIENT SATISFACTION TRANSFER Empathy Passion SHARE A VALUE STATEMENT SHARE REDIRECTION TIPS MEDICAID Smile Active Listening SHARE HOW YOU OVERCOME PUSHBACK Dedicated Call Center Teamwork Willingness Feedback Needs SHARE YOUR BEST CLOSING STATEMENT RESCHEDULE A NEW PATIENT COMPLIMENT A COWORKER Rapport Professional SCHEDULE A PATIENT IN VA Communication MEDICARE “Happy to help!” SCHEDULE A MOTO SCHEDULE A NP Happy Customer Service Week Answers DOUBLE “Thanks for bringing this to our attention!” Friendly “Great question! I’ll find that out for you!” SHARE A WIKI FACT SHARE THE WALK IN PROTOCOL Educate Excellence Headsets SCHEDULE A PT IN SOUTH CAROLINA Service minded TRIPLE Solutions Listen DENTURE Positive Confidence SHARE SOME ASSERTIVE SCRIPTING
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
SHARE YOUR FAVORITE FOOD
SPANISH
TRANSFER
IMPLANT
SCHEDULE A PATIENT WITH P/S/B
PATIENT SATISFACTION TRANSFER
Empathy
Passion
SHARE A VALUE STATEMENT
SHARE REDIRECTION TIPS
MEDICAID
Smile
Active Listening
SHARE HOW YOU OVERCOME PUSHBACK
Dedicated Call Center
Teamwork
Willingness
Feedback
Needs
SHARE YOUR BEST CLOSING STATEMENT
RESCHEDULE A NEW PATIENT
COMPLIMENT A COWORKER
Rapport
Professional
SCHEDULE A PATIENT IN VA
Communication
MEDICARE
“Happy to help!”
SCHEDULE A MOTO
SCHEDULE A NP
Happy Customer Service Week
Answers
DOUBLE
“Thanks for bringing this to our attention!”
Friendly
“Great question! I’ll find that out for you!”
SHARE A WIKI FACT
SHARE THE WALK IN PROTOCOL
Educate
Excellence
Headsets
SCHEDULE A PT IN SOUTH CAROLINA
Service minded
TRIPLE
Solutions
Listen
DENTURE
Positive
Confidence
SHARE SOME ASSERTIVE SCRIPTING