Empathy Happy Customer Service Week Educate TRIPLE SCHEDULE A PATIENT IN VA Service minded SCHEDULE A MOTO Headsets Active Listening MEDICAID SHARE A WIKI FACT Professional SHARE REDIRECTION TIPS SHARE A VALUE STATEMENT Feedback Listen SPANISH TRANSFER COMPLIMENT A COWORKER SCHEDULE A PATIENT WITH P/S/B SHARE YOUR FAVORITE FOOD Friendly Smile Positive Needs SHARE YOUR BEST CLOSING STATEMENT Willingness IMPLANT Solutions “Thanks for bringing this to our attention!” Dedicated Call Center “Great question! I’ll find that out for you!” Teamwork SHARE THE WALK IN PROTOCOL Answers Confidence MEDICARE SHARE SOME ASSERTIVE SCRIPTING RESCHEDULE A NEW PATIENT “Happy to help!” Passion SCHEDULE A NP Rapport DOUBLE Communication SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A PT IN SOUTH CAROLINA DENTURE PATIENT SATISFACTION TRANSFER Excellence Empathy Happy Customer Service Week Educate TRIPLE SCHEDULE A PATIENT IN VA Service minded SCHEDULE A MOTO Headsets Active Listening MEDICAID SHARE A WIKI FACT Professional SHARE REDIRECTION TIPS SHARE A VALUE STATEMENT Feedback Listen SPANISH TRANSFER COMPLIMENT A COWORKER SCHEDULE A PATIENT WITH P/S/B SHARE YOUR FAVORITE FOOD Friendly Smile Positive Needs SHARE YOUR BEST CLOSING STATEMENT Willingness IMPLANT Solutions “Thanks for bringing this to our attention!” Dedicated Call Center “Great question! I’ll find that out for you!” Teamwork SHARE THE WALK IN PROTOCOL Answers Confidence MEDICARE SHARE SOME ASSERTIVE SCRIPTING RESCHEDULE A NEW PATIENT “Happy to help!” Passion SCHEDULE A NP Rapport DOUBLE Communication SHARE HOW YOU OVERCOME PUSHBACK SCHEDULE A PT IN SOUTH CAROLINA DENTURE PATIENT SATISFACTION TRANSFER Excellence
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathy
Happy Customer Service Week
Educate
TRIPLE
SCHEDULE A PATIENT IN VA
Service minded
SCHEDULE A MOTO
Headsets
Active Listening
MEDICAID
SHARE A WIKI FACT
Professional
SHARE REDIRECTION TIPS
SHARE A VALUE STATEMENT
Feedback
Listen
SPANISH
TRANSFER
COMPLIMENT A COWORKER
SCHEDULE A PATIENT WITH P/S/B
SHARE YOUR FAVORITE FOOD
Friendly
Smile
Positive
Needs
SHARE YOUR BEST CLOSING STATEMENT
Willingness
IMPLANT
Solutions
“Thanks for bringing this to our attention!”
Dedicated Call Center
“Great question! I’ll find that out for you!”
Teamwork
SHARE THE WALK IN PROTOCOL
Answers
Confidence
MEDICARE
SHARE SOME ASSERTIVE SCRIPTING
RESCHEDULE A NEW PATIENT
“Happy to help!”
Passion
SCHEDULE A NP
Rapport
DOUBLE
Communication
SHARE HOW YOU OVERCOME PUSHBACK
SCHEDULE A PT IN SOUTH CAROLINA
DENTURE
PATIENT SATISFACTION TRANSFER
Excellence