Communication SCHEDULE A PT IN SOUTH CAROLINA SHARE SOME ASSERTIVE SCRIPTING SHARE YOUR BEST CLOSING STATEMENT Friendly COMPLIMENT A COWORKER TRIPLE Confidence Passion SHARE A WIKI FACT Smile SHARE REDIRECTION TIPS Happy Customer Service Week “Happy to help!” IMPLANT SHARE HOW YOU OVERCOME PUSHBACK Educate Feedback Rapport SCHEDULE A MOTO Positive Answers SCHEDULE A PATIENT WITH P/S/B “Thanks for bringing this to our attention!” Headsets SHARE YOUR FAVORITE FOOD Needs Dedicated Call Center “Great question! I’ll find that out for you!” MEDICAID PATIENT SATISFACTION TRANSFER RESCHEDULE A NEW PATIENT Listen SHARE A VALUE STATEMENT Teamwork MEDICARE Professional SCHEDULE A PATIENT IN VA Willingness SCHEDULE A NP SPANISH TRANSFER Active Listening DOUBLE Empathy DENTURE Service minded Excellence Solutions SHARE THE WALK IN PROTOCOL Communication SCHEDULE A PT IN SOUTH CAROLINA SHARE SOME ASSERTIVE SCRIPTING SHARE YOUR BEST CLOSING STATEMENT Friendly COMPLIMENT A COWORKER TRIPLE Confidence Passion SHARE A WIKI FACT Smile SHARE REDIRECTION TIPS Happy Customer Service Week “Happy to help!” IMPLANT SHARE HOW YOU OVERCOME PUSHBACK Educate Feedback Rapport SCHEDULE A MOTO Positive Answers SCHEDULE A PATIENT WITH P/S/B “Thanks for bringing this to our attention!” Headsets SHARE YOUR FAVORITE FOOD Needs Dedicated Call Center “Great question! I’ll find that out for you!” MEDICAID PATIENT SATISFACTION TRANSFER RESCHEDULE A NEW PATIENT Listen SHARE A VALUE STATEMENT Teamwork MEDICARE Professional SCHEDULE A PATIENT IN VA Willingness SCHEDULE A NP SPANISH TRANSFER Active Listening DOUBLE Empathy DENTURE Service minded Excellence Solutions SHARE THE WALK IN PROTOCOL
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Communication
N-SCHEDULE A PT IN SOUTH CAROLINA
B-SHARE SOME ASSERTIVE SCRIPTING
N-SHARE YOUR BEST CLOSING STATEMENT
I-Friendly
G-COMPLIMENT A COWORKER
O-TRIPLE
N-Confidence
B-Passion
O-SHARE A WIKI FACT
G-Smile
N-SHARE REDIRECTION TIPS
B-Happy Customer Service Week
N-“Happy to help!”
G-IMPLANT
I-SHARE HOW YOU OVERCOME PUSHBACK
O-Educate
B-Feedback
N-Rapport
I-SCHEDULE A MOTO
G-Positive
O-Answers
O-SCHEDULE A PATIENT WITH P/S/B
O-“Thanks for bringing this to our attention!”
I-Headsets
O-SHARE YOUR FAVORITE FOOD
G-Needs
I-Dedicated Call Center
G-“Great question! I’ll find that out for you!”
I-MEDICAID
G-PATIENT SATISFACTION TRANSFER
G-RESCHEDULE A NEW PATIENT
I-Listen
O-SHARE A VALUE STATEMENT
G-Teamwork
B-MEDICARE
O-Professional
B-SCHEDULE A PATIENT IN VA
N-Willingness
B-SCHEDULE A NP
I-SPANISH
TRANSFER
B-Active Listening
B-DOUBLE
N-Empathy
G-DENTURE
O-Service minded
N-Excellence
B-Solutions
I-SHARE THE WALK IN PROTOCOL