Dedicated Call Center SCHEDULE A PT IN SOUTH CAROLINA TRIPLE Listen IMPLANT DENTURE MEDICARE SHARE HOW YOU OVERCOME PUSHBACK Rapport SHARE YOUR FAVORITE FOOD Feedback Willingness SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PATIENT IN VA SHARE THE WALK IN PROTOCOL Positive “Thanks for bringing this to our attention!” SCHEDULE A MOTO Solutions “Great question! I’ll find that out for you!” Service minded Needs Happy Customer Service Week Passion Educate Active Listening Answers Teamwork COMPLIMENT A COWORKER Headsets SPANISH TRANSFER “Happy to help!” MEDICAID SHARE REDIRECTION TIPS DOUBLE SCHEDULE A PATIENT WITH P/S/B SHARE A VALUE STATEMENT Empathy SCHEDULE A NP Communication RESCHEDULE A NEW PATIENT Friendly Confidence Excellence Professional PATIENT SATISFACTION TRANSFER SHARE A WIKI FACT SHARE YOUR BEST CLOSING STATEMENT Smile Dedicated Call Center SCHEDULE A PT IN SOUTH CAROLINA TRIPLE Listen IMPLANT DENTURE MEDICARE SHARE HOW YOU OVERCOME PUSHBACK Rapport SHARE YOUR FAVORITE FOOD Feedback Willingness SHARE SOME ASSERTIVE SCRIPTING SCHEDULE A PATIENT IN VA SHARE THE WALK IN PROTOCOL Positive “Thanks for bringing this to our attention!” SCHEDULE A MOTO Solutions “Great question! I’ll find that out for you!” Service minded Needs Happy Customer Service Week Passion Educate Active Listening Answers Teamwork COMPLIMENT A COWORKER Headsets SPANISH TRANSFER “Happy to help!” MEDICAID SHARE REDIRECTION TIPS DOUBLE SCHEDULE A PATIENT WITH P/S/B SHARE A VALUE STATEMENT Empathy SCHEDULE A NP Communication RESCHEDULE A NEW PATIENT Friendly Confidence Excellence Professional PATIENT SATISFACTION TRANSFER SHARE A WIKI FACT SHARE YOUR BEST CLOSING STATEMENT Smile
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Dedicated Call Center
N-SCHEDULE A PT IN SOUTH CAROLINA
O-TRIPLE
I-Listen
G-IMPLANT
G-DENTURE
B-MEDICARE
I-SHARE HOW YOU OVERCOME PUSHBACK
N-Rapport
O-SHARE YOUR FAVORITE FOOD
B-Feedback
N-Willingness
B-SHARE SOME ASSERTIVE SCRIPTING
B-SCHEDULE A PATIENT IN VA
I-SHARE THE WALK IN PROTOCOL
G-Positive
O-“Thanks for bringing this to our attention!”
I-SCHEDULE A MOTO
B-Solutions
G-“Great question! I’ll find that out for you!”
O-Service minded
G-Needs
B-Happy Customer Service Week
B-Passion
O-Educate
B-Active Listening
O-Answers
G-Teamwork
G-COMPLIMENT A COWORKER
I-Headsets
I-SPANISH
TRANSFER
N-“Happy to help!”
I-MEDICAID
N-SHARE REDIRECTION TIPS
B-DOUBLE
O-SCHEDULE A PATIENT WITH P/S/B
O-SHARE A VALUE STATEMENT
N-Empathy
B-SCHEDULE A NP
I-Communication
G-RESCHEDULE A NEW PATIENT
I-Friendly
N-Confidence
N-Excellence
O-Professional
G-PATIENT SATISFACTION TRANSFER
O-SHARE A WIKI FACT
N-SHARE YOUR BEST CLOSING STATEMENT
G-Smile