“Thanks for bringing this to our attention!” Headsets Needs SPANISH TRANSFER COMPLIMENT A COWORKER Dedicated Call Center SHARE REDIRECTION TIPS MEDICAID SHARE YOUR FAVORITE FOOD SHARE SOME ASSERTIVE SCRIPTING SHARE THE WALK IN PROTOCOL Listen Answers Feedback MEDICARE SCHEDULE A PT IN SOUTH CAROLINA “Great question! I’ll find that out for you!” Teamwork DOUBLE “Happy to help!” Friendly SHARE YOUR BEST CLOSING STATEMENT Empathy Solutions Happy Customer Service Week SCHEDULE A PATIENT WITH P/S/B SCHEDULE A MOTO Smile Willingness SCHEDULE A NP RESCHEDULE A NEW PATIENT PATIENT SATISFACTION TRANSFER Rapport Confidence Service minded DENTURE Positive Professional IMPLANT Passion Educate SHARE HOW YOU OVERCOME PUSHBACK Active Listening TRIPLE Communication SHARE A WIKI FACT SCHEDULE A PATIENT IN VA SHARE A VALUE STATEMENT Excellence “Thanks for bringing this to our attention!” Headsets Needs SPANISH TRANSFER COMPLIMENT A COWORKER Dedicated Call Center SHARE REDIRECTION TIPS MEDICAID SHARE YOUR FAVORITE FOOD SHARE SOME ASSERTIVE SCRIPTING SHARE THE WALK IN PROTOCOL Listen Answers Feedback MEDICARE SCHEDULE A PT IN SOUTH CAROLINA “Great question! I’ll find that out for you!” Teamwork DOUBLE “Happy to help!” Friendly SHARE YOUR BEST CLOSING STATEMENT Empathy Solutions Happy Customer Service Week SCHEDULE A PATIENT WITH P/S/B SCHEDULE A MOTO Smile Willingness SCHEDULE A NP RESCHEDULE A NEW PATIENT PATIENT SATISFACTION TRANSFER Rapport Confidence Service minded DENTURE Positive Professional IMPLANT Passion Educate SHARE HOW YOU OVERCOME PUSHBACK Active Listening TRIPLE Communication SHARE A WIKI FACT SCHEDULE A PATIENT IN VA SHARE A VALUE STATEMENT Excellence
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-“Thanks for bringing this to our attention!”
I-Headsets
G-Needs
I-SPANISH
TRANSFER
G-COMPLIMENT A COWORKER
I-Dedicated Call Center
N-SHARE REDIRECTION TIPS
I-MEDICAID
O-SHARE YOUR FAVORITE FOOD
B-SHARE SOME ASSERTIVE SCRIPTING
I-SHARE THE WALK IN PROTOCOL
I-Listen
O-Answers
B-Feedback
B-MEDICARE
N-SCHEDULE A PT IN SOUTH CAROLINA
G-“Great question! I’ll find that out for you!”
G-Teamwork
B-DOUBLE
N-“Happy to help!”
I-Friendly
N-SHARE YOUR BEST CLOSING STATEMENT
N-Empathy
B-Solutions
B-Happy Customer Service Week
O-SCHEDULE A PATIENT WITH P/S/B
I-SCHEDULE A MOTO
G-Smile
N-Willingness
B-SCHEDULE A NP
G-RESCHEDULE A NEW PATIENT
G-PATIENT SATISFACTION TRANSFER
N-Rapport
N-Confidence
O-Service minded
G-DENTURE
G-Positive
O-Professional
G-IMPLANT
B-Passion
O-Educate
I-SHARE HOW YOU OVERCOME PUSHBACK
B-Active Listening
O-TRIPLE
I-Communication
O-SHARE A WIKI FACT
B-SCHEDULE A PATIENT IN VA
O-SHARE A VALUE STATEMENT
N-Excellence