SHARETHE WALKINPROTOCOLSCHEDULEA PATIENTIN VASolutionsDOUBLEEmpathyRapportPositiveSHARESOMEASSERTIVESCRIPTINGMEDICAREWillingnessSHAREHOW YOUOVERCOMEPUSHBACKAnswersHappyCustomerServiceWeekTRIPLEMEDICAIDSCHEDULEA PATIENTWITH P/S/BNeedsTeamworkExcellenceSHARE AVALUESTATEMENTSHAREREDIRECTIONTIPSProfessional“Greatquestion! I’llfind that outfor you!”SCHEDULEA MOTO PATIENTSATISFACTIONTRANSFEREducate“Happytohelp!”DedicatedCallCenterSHAREA WIKIFACTSCHEDULEA PT INSOUTHCAROLINASPANISHTRANSFERIMPLANTSmileDENTURESHAREYOUR BESTCLOSINGSTATEMENTFeedbackPassionSHAREYOURFAVORITEFOODSCHEDULEA NPActiveListening“Thanks forbringingthis to ourattention!”ServicemindedListenCOMPLIMENTACOWORKERRESCHEDULEA NEWPATIENTConfidenceHeadsetsCommunicationFriendlySHARETHE WALKINPROTOCOLSCHEDULEA PATIENTIN VASolutionsDOUBLEEmpathyRapportPositiveSHARESOMEASSERTIVESCRIPTINGMEDICAREWillingnessSHAREHOW YOUOVERCOMEPUSHBACKAnswersHappyCustomerServiceWeekTRIPLEMEDICAIDSCHEDULEA PATIENTWITH P/S/BNeedsTeamworkExcellenceSHARE AVALUESTATEMENTSHAREREDIRECTIONTIPSProfessional“Greatquestion! I’llfind that outfor you!”SCHEDULEA MOTO PATIENTSATISFACTIONTRANSFEREducate“Happytohelp!”DedicatedCallCenterSHAREA WIKIFACTSCHEDULEA PT INSOUTHCAROLINASPANISHTRANSFERIMPLANTSmileDENTURESHAREYOUR BESTCLOSINGSTATEMENTFeedbackPassionSHAREYOURFAVORITEFOODSCHEDULEA NPActiveListening“Thanks forbringingthis to ourattention!”ServicemindedListenCOMPLIMENTACOWORKERRESCHEDULEA NEWPATIENTConfidenceHeadsetsCommunicationFriendly

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
B
5
N
6
N
7
G
8
B
9
B
10
N
11
I
12
O
13
B
14
O
15
I
16
O
17
G
18
G
19
N
20
O
21
N
22
O
23
G
24
I
25
G
26
O
27
N
28
I
29
O
30
N
31
I
32
G
33
G
34
G
35
N
36
B
37
B
38
O
39
B
40
B
41
O
42
O
43
I
44
G
45
G
46
N
47
I
48
I
49
I
  1. I-SHARE THE WALK IN PROTOCOL
  2. B-SCHEDULE A PATIENT IN VA
  3. B-Solutions
  4. B-DOUBLE
  5. N-Empathy
  6. N-Rapport
  7. G-Positive
  8. B-SHARE SOME ASSERTIVE SCRIPTING
  9. B-MEDICARE
  10. N-Willingness
  11. I-SHARE HOW YOU OVERCOME PUSHBACK
  12. O-Answers
  13. B-Happy Customer Service Week
  14. O-TRIPLE
  15. I-MEDICAID
  16. O-SCHEDULE A PATIENT WITH P/S/B
  17. G-Needs
  18. G-Teamwork
  19. N-Excellence
  20. O-SHARE A VALUE STATEMENT
  21. N-SHARE REDIRECTION TIPS
  22. O-Professional
  23. G-“Great question! I’ll find that out for you!”
  24. I-SCHEDULE A MOTO
  25. G-PATIENT SATISFACTION TRANSFER
  26. O-Educate
  27. N-“Happy to help!”
  28. I-Dedicated Call Center
  29. O-SHARE A WIKI FACT
  30. N-SCHEDULE A PT IN SOUTH CAROLINA
  31. I-SPANISH TRANSFER
  32. G-IMPLANT
  33. G-Smile
  34. G-DENTURE
  35. N-SHARE YOUR BEST CLOSING STATEMENT
  36. B-Feedback
  37. B-Passion
  38. O-SHARE YOUR FAVORITE FOOD
  39. B-SCHEDULE A NP
  40. B-Active Listening
  41. O-“Thanks for bringing this to our attention!”
  42. O-Service minded
  43. I-Listen
  44. G-COMPLIMENT A COWORKER
  45. G-RESCHEDULE A NEW PATIENT
  46. N-Confidence
  47. I-Headsets
  48. I-Communication
  49. I-Friendly