Sent anemailreceipt toa memberNeedRemoteoverrideTravelNoticeTransfertoLendingSolutionsNotaryInquiryMoneyTransferAppQuestionRedFlagMemberhas codewordYou refermember tobranch forsome reasonCLICallMember'sfirst namestarts withAFraudAlertCheckOrderQuestionAnswersverificationquestionwrongSubmitLMRDidContactVerificationin HydraDebitcardincreaseACIPaymentDebit cardis notworkingMemberkeeps youon the linefor 15+minutesMember callsfor info theyhave to writedown, makesyou wait whilethey get a penAddressor Phone# ChangeOLBPasswordResetCPICalMemberasks whereyou arelocated?You put in aMiscellaneousActivityAccountTransferCreditcardquestionWhen asked ifanything else,the membersays 1 milliondollarsSent anemailreceipt toa memberNeedRemoteoverrideTravelNoticeTransfertoLendingSolutionsNotaryInquiryMoneyTransferAppQuestionRedFlagMemberhas codewordYou refermember tobranch forsome reasonCLICallMember'sfirst namestarts withAFraudAlertCheckOrderQuestionAnswersverificationquestionwrongSubmitLMRDidContactVerificationin HydraDebitcardincreaseACIPaymentDebit cardis notworkingMemberkeeps youon the linefor 15+minutesMember callsfor info theyhave to writedown, makesyou wait whilethey get a penAddressor Phone# ChangeOLBPasswordResetCPICalMemberasks whereyou arelocated?You put in aMiscellaneousActivityAccountTransferCreditcardquestionWhen asked ifanything else,the membersays 1 milliondollars

CU Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Sent an email receipt to a member
  2. Need Remote override
  3. Travel Notice
  4. Transfer to Lending Solutions
  5. Notary Inquiry
  6. Money Transfer App Question
  7. Red Flag
  8. Member has code word
  9. You refer member to branch for some reason
  10. CLI Call
  11. Member's first name starts with A
  12. Fraud Alert
  13. Check Order Question
  14. Answers verification question wrong
  15. Submit LMR
  16. Did Contact Verification in Hydra
  17. Debit card increase
  18. ACI Payment
  19. Debit card is not working
  20. Member keeps you on the line for 15+ minutes
  21. Member calls for info they have to write down, makes you wait while they get a pen
  22. Address or Phone # Change
  23. OLB Password Reset
  24. CPI Cal
  25. Member asks where you are located?
  26. You put in a Miscellaneous Activity
  27. Account Transfer
  28. Credit card question
  29. When asked if anything else, the member says 1 million dollars