Memberasks whereyou arelocated?CreditcardquestionYou refermember tobranch forsome reasonNotaryInquiryMoneyTransferAppQuestionTransfertoLendingSolutionsDebit cardis notworkingSent anemailreceipt toa memberYou put in aMiscellaneousActivityMemberhas codewordNeedRemoteoverrideMemberkeeps youon the linefor 15+minutesDidContactVerificationin HydraSubmitLMRDebitcardincreaseCPICalAnswersverificationquestionwrongMember callsfor info theyhave to writedown, makesyou wait whilethey get a penFraudAlertWhen asked ifanything else,the membersays 1 milliondollarsCheckOrderQuestionACIPaymentOLBPasswordResetRedFlagTravelNoticeAddressor Phone# ChangeAccountTransferCLICallMember'sfirst namestarts withAMemberasks whereyou arelocated?CreditcardquestionYou refermember tobranch forsome reasonNotaryInquiryMoneyTransferAppQuestionTransfertoLendingSolutionsDebit cardis notworkingSent anemailreceipt toa memberYou put in aMiscellaneousActivityMemberhas codewordNeedRemoteoverrideMemberkeeps youon the linefor 15+minutesDidContactVerificationin HydraSubmitLMRDebitcardincreaseCPICalAnswersverificationquestionwrongMember callsfor info theyhave to writedown, makesyou wait whilethey get a penFraudAlertWhen asked ifanything else,the membersays 1 milliondollarsCheckOrderQuestionACIPaymentOLBPasswordResetRedFlagTravelNoticeAddressor Phone# ChangeAccountTransferCLICallMember'sfirst namestarts withA

CU Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member asks where you are located?
  2. Credit card question
  3. You refer member to branch for some reason
  4. Notary Inquiry
  5. Money Transfer App Question
  6. Transfer to Lending Solutions
  7. Debit card is not working
  8. Sent an email receipt to a member
  9. You put in a Miscellaneous Activity
  10. Member has code word
  11. Need Remote override
  12. Member keeps you on the line for 15+ minutes
  13. Did Contact Verification in Hydra
  14. Submit LMR
  15. Debit card increase
  16. CPI Cal
  17. Answers verification question wrong
  18. Member calls for info they have to write down, makes you wait while they get a pen
  19. Fraud Alert
  20. When asked if anything else, the member says 1 million dollars
  21. Check Order Question
  22. ACI Payment
  23. OLB Password Reset
  24. Red Flag
  25. Travel Notice
  26. Address or Phone # Change
  27. Account Transfer
  28. CLI Call
  29. Member's first name starts with A