Unauthorizedchanges toaccountinformationIdentity theftduringaccountopeningprocessRomanceScamCheckKitingLotteryScamNoisyBackgroundWireFraudTechSupportScamUnauthorizedcredit cardtransactionsreported by amemberAccounttakeoverthroughstolencredentialsGiftCardScamUnauthorizeddebit cardtransactionsreported by amemberUnauthorizedaccess to amember'saccountIdentityThiefMoneyLaunderingStolenCheckOnlineShoppingScamElderwastargetedLoanapplicationfraudFakeinvestmentopportunitiespitched tomembersGovernmentImpersonationScamForged/AlteredCheckPhishingAttemptSkimmingUnauthorizedchanges toaccountinformationIdentity theftduringaccountopeningprocessRomanceScamCheckKitingLotteryScamNoisyBackgroundWireFraudTechSupportScamUnauthorizedcredit cardtransactionsreported by amemberAccounttakeoverthroughstolencredentialsGiftCardScamUnauthorizeddebit cardtransactionsreported by amemberUnauthorizedaccess to amember'saccountIdentityThiefMoneyLaunderingStolenCheckOnlineShoppingScamElderwastargetedLoanapplicationfraudFakeinvestmentopportunitiespitched tomembersGovernmentImpersonationScamForged/AlteredCheckPhishingAttemptSkimming

Contact Center Fraud - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unauthorized changes to account information
  2. Identity theft during account opening process
  3. Romance Scam
  4. Check Kiting
  5. Lottery Scam
  6. Noisy Background
  7. Wire Fraud
  8. Tech Support Scam
  9. Unauthorized credit card transactions reported by a member
  10. Account takeover through stolen credentials
  11. Gift Card Scam
  12. Unauthorized debit card transactions reported by a member
  13. Unauthorized access to a member's account
  14. Identity Thief
  15. Money Laundering
  16. Stolen Check
  17. Online Shopping Scam
  18. Elder was targeted
  19. Loan application fraud
  20. Fake investment opportunities pitched to members
  21. Government Impersonation Scam
  22. Forged/Altered Check
  23. Phishing Attempt
  24. Skimming