Followed upwith a client toensure theirpet is doingwell post-visitDropped a subtlehint about MyVCAapp with a playful "Have you heardabout out pet-tastic app?Ensure thewaiting areais cleanedandwelcomingRecognized mypet as my furrysidekick andtreated us likesuperheroesSuccessfullyde-escalated atense situationwithprofessionalismOffered apet a treatwhileaitingSuccessfullyjuggledmultipleclientrequestsBlew myexpectation outof the water,leaving me andmy pet feelinglike VIPSPerformed aflawlessteamworkdance incoordinating mypet's careTreated mypet like family,earning a wagor purr ofapprovalRecommendedpreventativecare like a PetWellnessWizardWent aboveand beyond toaccommodatea last minuteappointmentAssisted afirst time petowner withpatience andguidanceReceived apositivefeedback ona clientreviewUsed creativeproblem-solving toassist a clientSent mehome with asmile after astress-freevisitGuided a clientthrough theonlineappoinmtentbookingprocessHelped aclient navigateinsurance orpaymentoptionsOfferedcondolenceswith genuinecompassionGreeted apet byname uponarrivalShared afunny orheartwarminganimal storywith a clientRecommendeda helpfulresource orproduct to aclientReceivedrecognitionfrom acolleague forexceptionalservicePresentedtreatment optionsthat made mefeel like a savvypet parent andbudget bossFollowed upwith a client toensure theirpet is doingwell post-visitDropped a subtlehint about MyVCAapp with a playful "Have you heardabout out pet-tastic app?Ensure thewaiting areais cleanedandwelcomingRecognized mypet as my furrysidekick andtreated us likesuperheroesSuccessfullyde-escalated atense situationwithprofessionalismOffered apet a treatwhileaitingSuccessfullyjuggledmultipleclientrequestsBlew myexpectation outof the water,leaving me andmy pet feelinglike VIPSPerformed aflawlessteamworkdance incoordinating mypet's careTreated mypet like family,earning a wagor purr ofapprovalRecommendedpreventativecare like a PetWellnessWizardWent aboveand beyond toaccommodatea last minuteappointmentAssisted afirst time petowner withpatience andguidanceReceived apositivefeedback ona clientreviewUsed creativeproblem-solving toassist a clientSent mehome with asmile after astress-freevisitGuided a clientthrough theonlineappoinmtentbookingprocessHelped aclient navigateinsurance orpaymentoptionsOfferedcondolenceswith genuinecompassionGreeted apet byname uponarrivalShared afunny orheartwarminganimal storywith a clientRecommendeda helpfulresource orproduct to aclientReceivedrecognitionfrom acolleague forexceptionalservicePresentedtreatment optionsthat made mefeel like a savvypet parent andbudget boss

Client Service Representative Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed up with a client to ensure their pet is doing well post-visit
  2. Dropped a subtle hint about MyVCA app with a playful " Have you heard about out pet-tastic app?
  3. Ensure the waiting area is cleaned and welcoming
  4. Recognized my pet as my furry sidekick and treated us like superheroes
  5. Successfully de-escalated a tense situation with professionalism
  6. Offered a pet a treat while aiting
  7. Successfully juggled multiple client requests
  8. Blew my expectation out of the water, leaving me and my pet feeling like VIPS
  9. Performed a flawless teamwork dance in coordinating my pet's care
  10. Treated my pet like family, earning a wag or purr of approval
  11. Recommended preventative care like a Pet Wellness Wizard
  12. Went above and beyond to accommodate a last minute appointment
  13. Assisted a first time pet owner with patience and guidance
  14. Received a positive feedback on a client review
  15. Used creative problem-solving to assist a client
  16. Sent me home with a smile after a stress-free visit
  17. Guided a client through the online appoinmtent booking process
  18. Helped a client navigate insurance or payment options
  19. Offered condolences with genuine compassion
  20. Greeted a pet by name upon arrival
  21. Shared a funny or heartwarming animal story with a client
  22. Recommended a helpful resource or product to a client
  23. Received recognition from a colleague for exceptional service
  24. Presented treatment options that made me feel like a savvy pet parent and budget boss