Ask 2 rapport-buildingquestions to asinglecustomer!PromoteourReferralProgram!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <4Mins!Turn anupsetcustomerinto a happyone!Pass theWeeklyLH Quiz!Speak to theBENEFITSof a SuperGLUEproduct!Initiate aMortgageConversation!Summarizeyour actionstaken backto yourcustomer!Use theAuthenticationButton!Achieve anCAHT of <11Mins orACHT of <15Mins!Send a GMBSurvey(whenappropriate!)Save anaccount!PromoteourRewards!CTA on aSuperGLUEproduct!Talk aboutBay Dayswith aCustomer!Score 22 orhigher onyour QA forthe week!Achieve anAvg. ACWTime of <2Mins!Completeyour To-DoList inLighthouse!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Initiate a NeoInvestConversation!Educateyourcustomer onan appfeature!Talk aboutour newHISA to acustomer!Ask 2 rapport-buildingquestions to asinglecustomer!PromoteourReferralProgram!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <4Mins!Turn anupsetcustomerinto a happyone!Pass theWeeklyLH Quiz!Speak to theBENEFITSof a SuperGLUEproduct!Initiate aMortgageConversation!Summarizeyour actionstaken backto yourcustomer!Use theAuthenticationButton!Achieve anCAHT of <11Mins orACHT of <15Mins!Send a GMBSurvey(whenappropriate!)Save anaccount!PromoteourRewards!CTA on aSuperGLUEproduct!Talk aboutBay Dayswith aCustomer!Score 22 orhigher onyour QA forthe week!Achieve anAvg. ACWTime of <2Mins!Completeyour To-DoList inLighthouse!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Initiate a NeoInvestConversation!Educateyourcustomer onan appfeature!Talk aboutour newHISA to acustomer!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask 2 rapport-building questions to a single customer!
  2. Promote our Referral Program!
  3. Read and Understood the Weekend Experience Wrap-Up!
  4. Achieve an Avg. Hold Time of <4 Mins!
  5. Turn an upset customer into a happy one!
  6. Pass the Weekly LH Quiz!
  7. Speak to the BENEFITS of a Super GLUE product!
  8. Initiate a Mortgage Conversation!
  9. Summarize your actions taken back to your customer!
  10. Use the Authentication Button!
  11. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  12. Send a GMB Survey (when appropriate!)
  13. Save an account!
  14. Promote our Rewards!
  15. CTA on a Super GLUE product!
  16. Talk about Bay Days with a Customer!
  17. Score 22 or higher on your QA for the week!
  18. Achieve an Avg. ACW Time of <2 Mins!
  19. Complete your To-Do List in Lighthouse!
  20. Read and Understood the Midweek Experience Update!
  21. Upsell a Perk!
  22. Initiate a Neo Invest Conversation!
  23. Educate your customer on an app feature!
  24. Talk about our new HISA to a customer!