Save anaccount!Upsella Perk!Initiate a NeoInvestConversation!Speak to theBENEFITSof a SuperGLUEproduct!Ask 2 rapport-buildingquestions to asinglecustomer!Turn anupsetcustomerinto a happyone!Talk aboutBay Dayswith aCustomer!PromoteourRewards!PromoteourReferralProgram!Achieve anCAHT of <11Mins orACHT of <15Mins!Completeyour To-DoList inLighthouse!Send a GMBSurvey(whenappropriate!)Educateyourcustomer onan appfeature!Use theAuthenticationButton!Summarizeyour actionstaken backto yourcustomer!Achieve anAvg. ACWTime of <2Mins!Read andUnderstoodthe WeekendExperienceWrap-Up!Initiate aMortgageConversation!CTA on aSuperGLUEproduct!Score 22 orhigher onyour QA forthe week!Read andUnderstoodthe MidweekExperienceUpdate!Achieve anAvg. HoldTime of <4Mins!Pass theWeeklyLH Quiz!Talk aboutour newHISA to acustomer!Save anaccount!Upsella Perk!Initiate a NeoInvestConversation!Speak to theBENEFITSof a SuperGLUEproduct!Ask 2 rapport-buildingquestions to asinglecustomer!Turn anupsetcustomerinto a happyone!Talk aboutBay Dayswith aCustomer!PromoteourRewards!PromoteourReferralProgram!Achieve anCAHT of <11Mins orACHT of <15Mins!Completeyour To-DoList inLighthouse!Send a GMBSurvey(whenappropriate!)Educateyourcustomer onan appfeature!Use theAuthenticationButton!Summarizeyour actionstaken backto yourcustomer!Achieve anAvg. ACWTime of <2Mins!Read andUnderstoodthe WeekendExperienceWrap-Up!Initiate aMortgageConversation!CTA on aSuperGLUEproduct!Score 22 orhigher onyour QA forthe week!Read andUnderstoodthe MidweekExperienceUpdate!Achieve anAvg. HoldTime of <4Mins!Pass theWeeklyLH Quiz!Talk aboutour newHISA to acustomer!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save an account!
  2. Upsell a Perk!
  3. Initiate a Neo Invest Conversation!
  4. Speak to the BENEFITS of a Super GLUE product!
  5. Ask 2 rapport-building questions to a single customer!
  6. Turn an upset customer into a happy one!
  7. Talk about Bay Days with a Customer!
  8. Promote our Rewards!
  9. Promote our Referral Program!
  10. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  11. Complete your To-Do List in Lighthouse!
  12. Send a GMB Survey (when appropriate!)
  13. Educate your customer on an app feature!
  14. Use the Authentication Button!
  15. Summarize your actions taken back to your customer!
  16. Achieve an Avg. ACW Time of <2 Mins!
  17. Read and Understood the Weekend Experience Wrap-Up!
  18. Initiate a Mortgage Conversation!
  19. CTA on a Super GLUE product!
  20. Score 22 or higher on your QA for the week!
  21. Read and Understood the Midweek Experience Update!
  22. Achieve an Avg. Hold Time of <4 Mins!
  23. Pass the Weekly LH Quiz!
  24. Talk about our new HISA to a customer!