Summarizeyour actionstaken backto yourcustomer!CTA on aSuperGLUEproduct!Speak to theBENEFITSof a SuperGLUEproduct!Initiate a NeoInvestConversation!Ask 2 rapport-buildingquestions to asinglecustomer!Completeyour To-DoList inLighthouse!Turn anupsetcustomerinto a happyone!Pass theWeeklyLH Quiz!PromoteourRewards!Talk aboutBay Dayswith aCustomer!Achieve anCAHT of <11Mins orACHT of <15Mins!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <4Mins!Score 22 orhigher onyour QA forthe week!Achieve anAvg. ACWTime of <2Mins!Initiate aMortgageConversation!Send a GMBSurvey(whenappropriate!)Use theAuthenticationButton!Save anaccount!Educateyourcustomer onan appfeature!Read andUnderstoodthe MidweekExperienceUpdate!PromoteourReferralProgram!Talk aboutour newHISA to acustomer!Upsella Perk!Summarizeyour actionstaken backto yourcustomer!CTA on aSuperGLUEproduct!Speak to theBENEFITSof a SuperGLUEproduct!Initiate a NeoInvestConversation!Ask 2 rapport-buildingquestions to asinglecustomer!Completeyour To-DoList inLighthouse!Turn anupsetcustomerinto a happyone!Pass theWeeklyLH Quiz!PromoteourRewards!Talk aboutBay Dayswith aCustomer!Achieve anCAHT of <11Mins orACHT of <15Mins!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <4Mins!Score 22 orhigher onyour QA forthe week!Achieve anAvg. ACWTime of <2Mins!Initiate aMortgageConversation!Send a GMBSurvey(whenappropriate!)Use theAuthenticationButton!Save anaccount!Educateyourcustomer onan appfeature!Read andUnderstoodthe MidweekExperienceUpdate!PromoteourReferralProgram!Talk aboutour newHISA to acustomer!Upsella Perk!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Summarize your actions taken back to your customer!
  2. CTA on a Super GLUE product!
  3. Speak to the BENEFITS of a Super GLUE product!
  4. Initiate a Neo Invest Conversation!
  5. Ask 2 rapport-building questions to a single customer!
  6. Complete your To-Do List in Lighthouse!
  7. Turn an upset customer into a happy one!
  8. Pass the Weekly LH Quiz!
  9. Promote our Rewards!
  10. Talk about Bay Days with a Customer!
  11. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  12. Read and Understood the Weekend Experience Wrap-Up!
  13. Achieve an Avg. Hold Time of <4 Mins!
  14. Score 22 or higher on your QA for the week!
  15. Achieve an Avg. ACW Time of <2 Mins!
  16. Initiate a Mortgage Conversation!
  17. Send a GMB Survey (when appropriate!)
  18. Use the Authentication Button!
  19. Save an account!
  20. Educate your customer on an app feature!
  21. Read and Understood the Midweek Experience Update!
  22. Promote our Referral Program!
  23. Talk about our new HISA to a customer!
  24. Upsell a Perk!