Talk aboutBay Dayswith aCustomer!CTA on aSuperGLUEproduct!Send a GMBSurvey(whenappropriate!)PromoteourRewards!Achieve anCAHT of <11Mins orACHT of <15Mins!Read andUnderstoodthe MidweekExperienceUpdate!Achieve anAvg. HoldTime of <4Mins!Ask 2 rapport-buildingquestions to asinglecustomer!Educateyourcustomer onan appfeature!Upsella Perk!Summarizeyour actionstaken backto yourcustomer!Turn anupsetcustomerinto a happyone!Use theAuthenticationButton!Save anaccount!Pass theWeeklyLH Quiz!Talk aboutour newHISA to acustomer!Initiate aMortgageConversation!PromoteourReferralProgram!Speak to theBENEFITSof a SuperGLUEproduct!Initiate a NeoInvestConversation!Score 22 orhigher onyour QA forthe week!Completeyour To-DoList inLighthouse!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. ACWTime of <2Mins!Talk aboutBay Dayswith aCustomer!CTA on aSuperGLUEproduct!Send a GMBSurvey(whenappropriate!)PromoteourRewards!Achieve anCAHT of <11Mins orACHT of <15Mins!Read andUnderstoodthe MidweekExperienceUpdate!Achieve anAvg. HoldTime of <4Mins!Ask 2 rapport-buildingquestions to asinglecustomer!Educateyourcustomer onan appfeature!Upsella Perk!Summarizeyour actionstaken backto yourcustomer!Turn anupsetcustomerinto a happyone!Use theAuthenticationButton!Save anaccount!Pass theWeeklyLH Quiz!Talk aboutour newHISA to acustomer!Initiate aMortgageConversation!PromoteourReferralProgram!Speak to theBENEFITSof a SuperGLUEproduct!Initiate a NeoInvestConversation!Score 22 orhigher onyour QA forthe week!Completeyour To-DoList inLighthouse!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. ACWTime of <2Mins!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk about Bay Days with a Customer!
  2. CTA on a Super GLUE product!
  3. Send a GMB Survey (when appropriate!)
  4. Promote our Rewards!
  5. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  6. Read and Understood the Midweek Experience Update!
  7. Achieve an Avg. Hold Time of <4 Mins!
  8. Ask 2 rapport-building questions to a single customer!
  9. Educate your customer on an app feature!
  10. Upsell a Perk!
  11. Summarize your actions taken back to your customer!
  12. Turn an upset customer into a happy one!
  13. Use the Authentication Button!
  14. Save an account!
  15. Pass the Weekly LH Quiz!
  16. Talk about our new HISA to a customer!
  17. Initiate a Mortgage Conversation!
  18. Promote our Referral Program!
  19. Speak to the BENEFITS of a Super GLUE product!
  20. Initiate a Neo Invest Conversation!
  21. Score 22 or higher on your QA for the week!
  22. Complete your To-Do List in Lighthouse!
  23. Read and Understood the Weekend Experience Wrap-Up!
  24. Achieve an Avg. ACW Time of <2 Mins!