Talk aboutour newHISA to acustomer!Turn anupsetcustomerinto a happyone!PromoteourRewards!Upsella Perk!Use theAuthenticationButton!PromoteourReferralProgram!Score 22 orhigher onyour QA forthe week!Educateyourcustomer onan appfeature!Initiate a NeoInvestConversation!Achieve anAvg. ACWTime of <2Mins!Save anaccount!Achieve anAvg. HoldTime of <4Mins!Talk aboutBay Dayswith aCustomer!Send a GMBSurvey(whenappropriate!)Read andUnderstoodthe MidweekExperienceUpdate!Ask 2 rapport-buildingquestions to asinglecustomer!Initiate aMortgageConversation!Read andUnderstoodthe WeekendExperienceWrap-Up!CTA on aSuperGLUEproduct!Achieve anCAHT of <11Mins orACHT of <15Mins!Completeyour To-DoList inLighthouse!Speak to theBENEFITSof a SuperGLUEproduct!Summarizeyour actionstaken backto yourcustomer!Pass theWeeklyLH Quiz!Talk aboutour newHISA to acustomer!Turn anupsetcustomerinto a happyone!PromoteourRewards!Upsella Perk!Use theAuthenticationButton!PromoteourReferralProgram!Score 22 orhigher onyour QA forthe week!Educateyourcustomer onan appfeature!Initiate a NeoInvestConversation!Achieve anAvg. ACWTime of <2Mins!Save anaccount!Achieve anAvg. HoldTime of <4Mins!Talk aboutBay Dayswith aCustomer!Send a GMBSurvey(whenappropriate!)Read andUnderstoodthe MidweekExperienceUpdate!Ask 2 rapport-buildingquestions to asinglecustomer!Initiate aMortgageConversation!Read andUnderstoodthe WeekendExperienceWrap-Up!CTA on aSuperGLUEproduct!Achieve anCAHT of <11Mins orACHT of <15Mins!Completeyour To-DoList inLighthouse!Speak to theBENEFITSof a SuperGLUEproduct!Summarizeyour actionstaken backto yourcustomer!Pass theWeeklyLH Quiz!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk about our new HISA to a customer!
  2. Turn an upset customer into a happy one!
  3. Promote our Rewards!
  4. Upsell a Perk!
  5. Use the Authentication Button!
  6. Promote our Referral Program!
  7. Score 22 or higher on your QA for the week!
  8. Educate your customer on an app feature!
  9. Initiate a Neo Invest Conversation!
  10. Achieve an Avg. ACW Time of <2 Mins!
  11. Save an account!
  12. Achieve an Avg. Hold Time of <4 Mins!
  13. Talk about Bay Days with a Customer!
  14. Send a GMB Survey (when appropriate!)
  15. Read and Understood the Midweek Experience Update!
  16. Ask 2 rapport-building questions to a single customer!
  17. Initiate a Mortgage Conversation!
  18. Read and Understood the Weekend Experience Wrap-Up!
  19. CTA on a Super GLUE product!
  20. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  21. Complete your To-Do List in Lighthouse!
  22. Speak to the BENEFITS of a Super GLUE product!
  23. Summarize your actions taken back to your customer!
  24. Pass the Weekly LH Quiz!