Achieve anAvg. HoldTime of <4Mins!Ask 2 rapport-buildingquestions to asinglecustomer!Educateyourcustomer onan appfeature!CTA on aSuperGLUEproduct!Summarizeyour actionstaken backto yourcustomer!Completeyour To-DoList inLighthouse!Achieve anAvg. ACWTime of <2Mins!Achieve anCAHT of <11Mins orACHT of <15Mins!Talk aboutour newHISA to acustomer!Use theAuthenticationButton!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Speak to theBENEFITSof a SuperGLUEproduct!PromoteourRewards!Read andUnderstoodthe WeekendExperienceWrap-Up!Talk aboutBay Dayswith aCustomer!Score 22 orhigher onyour QA forthe week!Send a GMBSurvey(whenappropriate!)Turn anupsetcustomerinto a happyone!Initiate a NeoInvestConversation!Initiate aMortgageConversation!Pass theWeeklyLH Quiz!Save anaccount!PromoteourReferralProgram!Achieve anAvg. HoldTime of <4Mins!Ask 2 rapport-buildingquestions to asinglecustomer!Educateyourcustomer onan appfeature!CTA on aSuperGLUEproduct!Summarizeyour actionstaken backto yourcustomer!Completeyour To-DoList inLighthouse!Achieve anAvg. ACWTime of <2Mins!Achieve anCAHT of <11Mins orACHT of <15Mins!Talk aboutour newHISA to acustomer!Use theAuthenticationButton!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Speak to theBENEFITSof a SuperGLUEproduct!PromoteourRewards!Read andUnderstoodthe WeekendExperienceWrap-Up!Talk aboutBay Dayswith aCustomer!Score 22 orhigher onyour QA forthe week!Send a GMBSurvey(whenappropriate!)Turn anupsetcustomerinto a happyone!Initiate a NeoInvestConversation!Initiate aMortgageConversation!Pass theWeeklyLH Quiz!Save anaccount!PromoteourReferralProgram!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieve an Avg. Hold Time of <4 Mins!
  2. Ask 2 rapport-building questions to a single customer!
  3. Educate your customer on an app feature!
  4. CTA on a Super GLUE product!
  5. Summarize your actions taken back to your customer!
  6. Complete your To-Do List in Lighthouse!
  7. Achieve an Avg. ACW Time of <2 Mins!
  8. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  9. Talk about our new HISA to a customer!
  10. Use the Authentication Button!
  11. Read and Understood the Midweek Experience Update!
  12. Upsell a Perk!
  13. Speak to the BENEFITS of a Super GLUE product!
  14. Promote our Rewards!
  15. Read and Understood the Weekend Experience Wrap-Up!
  16. Talk about Bay Days with a Customer!
  17. Score 22 or higher on your QA for the week!
  18. Send a GMB Survey (when appropriate!)
  19. Turn an upset customer into a happy one!
  20. Initiate a Neo Invest Conversation!
  21. Initiate a Mortgage Conversation!
  22. Pass the Weekly LH Quiz!
  23. Save an account!
  24. Promote our Referral Program!