Save anaccount!Talk aboutBay Dayswith aCustomer!Educateyourcustomer onan appfeature!Completeyour To-DoList inLighthouse!Send a GMBSurvey(whenappropriate!)Speak to theBENEFITSof a SuperGLUEproduct!PromoteourRewards!Achieve anCAHT of <11Mins orACHT of <15Mins!Initiate aMortgageConversation!PromoteourReferralProgram!Pass theWeeklyLH Quiz!Turn anupsetcustomerinto a happyone!Talk aboutour newHISA to acustomer!Upsella Perk!Initiate a NeoInvestConversation!Ask 2 rapport-buildingquestions to asinglecustomer!Achieve anAvg. ACWTime of <2Mins!Achieve anAvg. HoldTime of <4Mins!Summarizeyour actionstaken backto yourcustomer!Read andUnderstoodthe WeekendExperienceWrap-Up!CTA on aSuperGLUEproduct!Read andUnderstoodthe MidweekExperienceUpdate!Use theAuthenticationButton!Score 22 orhigher onyour QA forthe week!Save anaccount!Talk aboutBay Dayswith aCustomer!Educateyourcustomer onan appfeature!Completeyour To-DoList inLighthouse!Send a GMBSurvey(whenappropriate!)Speak to theBENEFITSof a SuperGLUEproduct!PromoteourRewards!Achieve anCAHT of <11Mins orACHT of <15Mins!Initiate aMortgageConversation!PromoteourReferralProgram!Pass theWeeklyLH Quiz!Turn anupsetcustomerinto a happyone!Talk aboutour newHISA to acustomer!Upsella Perk!Initiate a NeoInvestConversation!Ask 2 rapport-buildingquestions to asinglecustomer!Achieve anAvg. ACWTime of <2Mins!Achieve anAvg. HoldTime of <4Mins!Summarizeyour actionstaken backto yourcustomer!Read andUnderstoodthe WeekendExperienceWrap-Up!CTA on aSuperGLUEproduct!Read andUnderstoodthe MidweekExperienceUpdate!Use theAuthenticationButton!Score 22 orhigher onyour QA forthe week!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Save an account!
  2. Talk about Bay Days with a Customer!
  3. Educate your customer on an app feature!
  4. Complete your To-Do List in Lighthouse!
  5. Send a GMB Survey (when appropriate!)
  6. Speak to the BENEFITS of a Super GLUE product!
  7. Promote our Rewards!
  8. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  9. Initiate a Mortgage Conversation!
  10. Promote our Referral Program!
  11. Pass the Weekly LH Quiz!
  12. Turn an upset customer into a happy one!
  13. Talk about our new HISA to a customer!
  14. Upsell a Perk!
  15. Initiate a Neo Invest Conversation!
  16. Ask 2 rapport-building questions to a single customer!
  17. Achieve an Avg. ACW Time of <2 Mins!
  18. Achieve an Avg. Hold Time of <4 Mins!
  19. Summarize your actions taken back to your customer!
  20. Read and Understood the Weekend Experience Wrap-Up!
  21. CTA on a Super GLUE product!
  22. Read and Understood the Midweek Experience Update!
  23. Use the Authentication Button!
  24. Score 22 or higher on your QA for the week!