PromoteourRewards!Ask 2 rapport-buildingquestions to asinglecustomer!Educateyourcustomer onan appfeature!Talk aboutBay Dayswith aCustomer!Speak to theBENEFITSof a SuperGLUEproduct!CTA on aSuperGLUEproduct!Pass theWeeklyLH Quiz!Save anaccount!Send a GMBSurvey(whenappropriate!)Initiate a NeoInvestConversation!Achieve anCAHT of <11Mins orACHT of <15Mins!Summarizeyour actionstaken backto yourcustomer!Talk aboutour newHISA to acustomer!Read andUnderstoodthe WeekendExperienceWrap-Up!Score 22 orhigher onyour QA forthe week!Turn anupsetcustomerinto a happyone!Initiate aMortgageConversation!Achieve anAvg. HoldTime of <4Mins!Upsella Perk!Use theAuthenticationButton!Completeyour To-DoList inLighthouse!Read andUnderstoodthe MidweekExperienceUpdate!PromoteourReferralProgram!Achieve anAvg. ACWTime of <2Mins!PromoteourRewards!Ask 2 rapport-buildingquestions to asinglecustomer!Educateyourcustomer onan appfeature!Talk aboutBay Dayswith aCustomer!Speak to theBENEFITSof a SuperGLUEproduct!CTA on aSuperGLUEproduct!Pass theWeeklyLH Quiz!Save anaccount!Send a GMBSurvey(whenappropriate!)Initiate a NeoInvestConversation!Achieve anCAHT of <11Mins orACHT of <15Mins!Summarizeyour actionstaken backto yourcustomer!Talk aboutour newHISA to acustomer!Read andUnderstoodthe WeekendExperienceWrap-Up!Score 22 orhigher onyour QA forthe week!Turn anupsetcustomerinto a happyone!Initiate aMortgageConversation!Achieve anAvg. HoldTime of <4Mins!Upsella Perk!Use theAuthenticationButton!Completeyour To-DoList inLighthouse!Read andUnderstoodthe MidweekExperienceUpdate!PromoteourReferralProgram!Achieve anAvg. ACWTime of <2Mins!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote our Rewards!
  2. Ask 2 rapport-building questions to a single customer!
  3. Educate your customer on an app feature!
  4. Talk about Bay Days with a Customer!
  5. Speak to the BENEFITS of a Super GLUE product!
  6. CTA on a Super GLUE product!
  7. Pass the Weekly LH Quiz!
  8. Save an account!
  9. Send a GMB Survey (when appropriate!)
  10. Initiate a Neo Invest Conversation!
  11. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  12. Summarize your actions taken back to your customer!
  13. Talk about our new HISA to a customer!
  14. Read and Understood the Weekend Experience Wrap-Up!
  15. Score 22 or higher on your QA for the week!
  16. Turn an upset customer into a happy one!
  17. Initiate a Mortgage Conversation!
  18. Achieve an Avg. Hold Time of <4 Mins!
  19. Upsell a Perk!
  20. Use the Authentication Button!
  21. Complete your To-Do List in Lighthouse!
  22. Read and Understood the Midweek Experience Update!
  23. Promote our Referral Program!
  24. Achieve an Avg. ACW Time of <2 Mins!