Talk aboutour newHISA to acustomer!Completeyour To-DoList inLighthouse!Achieve anAvg. HoldTime of <4Mins!Initiate a NeoInvestConversation!Use theAuthenticationButton!Turn anupsetcustomerinto a happyone!Achieve anCAHT of <11Mins orACHT of <15Mins!PromoteourReferralProgram!Pass theWeeklyLH Quiz!Achieve anAvg. ACWTime of <2Mins!Educateyourcustomer onan appfeature!PromoteourRewards!Score 22 orhigher onyour QA forthe week!Summarizeyour actionstaken backto yourcustomer!Ask 2 rapport-buildingquestions to asinglecustomer!CTA on aSuperGLUEproduct!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Save anaccount!Talk aboutBay Dayswith aCustomer!Speak to theBENEFITSof a SuperGLUEproduct!Read andUnderstoodthe WeekendExperienceWrap-Up!Initiate aMortgageConversation!Send a GMBSurvey(whenappropriate!)Talk aboutour newHISA to acustomer!Completeyour To-DoList inLighthouse!Achieve anAvg. HoldTime of <4Mins!Initiate a NeoInvestConversation!Use theAuthenticationButton!Turn anupsetcustomerinto a happyone!Achieve anCAHT of <11Mins orACHT of <15Mins!PromoteourReferralProgram!Pass theWeeklyLH Quiz!Achieve anAvg. ACWTime of <2Mins!Educateyourcustomer onan appfeature!PromoteourRewards!Score 22 orhigher onyour QA forthe week!Summarizeyour actionstaken backto yourcustomer!Ask 2 rapport-buildingquestions to asinglecustomer!CTA on aSuperGLUEproduct!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Save anaccount!Talk aboutBay Dayswith aCustomer!Speak to theBENEFITSof a SuperGLUEproduct!Read andUnderstoodthe WeekendExperienceWrap-Up!Initiate aMortgageConversation!Send a GMBSurvey(whenappropriate!)

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Talk about our new HISA to a customer!
  2. Complete your To-Do List in Lighthouse!
  3. Achieve an Avg. Hold Time of <4 Mins!
  4. Initiate a Neo Invest Conversation!
  5. Use the Authentication Button!
  6. Turn an upset customer into a happy one!
  7. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  8. Promote our Referral Program!
  9. Pass the Weekly LH Quiz!
  10. Achieve an Avg. ACW Time of <2 Mins!
  11. Educate your customer on an app feature!
  12. Promote our Rewards!
  13. Score 22 or higher on your QA for the week!
  14. Summarize your actions taken back to your customer!
  15. Ask 2 rapport-building questions to a single customer!
  16. CTA on a Super GLUE product!
  17. Read and Understood the Midweek Experience Update!
  18. Upsell a Perk!
  19. Save an account!
  20. Talk about Bay Days with a Customer!
  21. Speak to the BENEFITS of a Super GLUE product!
  22. Read and Understood the Weekend Experience Wrap-Up!
  23. Initiate a Mortgage Conversation!
  24. Send a GMB Survey (when appropriate!)