Ask 2 rapport-buildingquestions to asinglecustomer!Upsella Perk!CTA on aSuperGLUEproduct!PromoteourReferralProgram!Educateyourcustomer onan appfeature!Read andUnderstoodthe MidweekExperienceUpdate!Achieve anAvg. HoldTime of <4Mins!Achieve anAvg. ACWTime of <2Mins!Initiate a NeoInvestConversation!Completeyour To-DoList inLighthouse!Pass theWeeklyLH Quiz!Use theAuthenticationButton!Save anaccount!Summarizeyour actionstaken backto yourcustomer!Achieve anCAHT of <11Mins orACHT of <15Mins!PromoteourRewards!Initiate aMortgageConversation!Talk aboutour newHISA to acustomer!Send a GMBSurvey(whenappropriate!)Score 22 orhigher onyour QA forthe week!Talk aboutBay Dayswith aCustomer!Speak to theBENEFITSof a SuperGLUEproduct!Read andUnderstoodthe WeekendExperienceWrap-Up!Turn anupsetcustomerinto a happyone!Ask 2 rapport-buildingquestions to asinglecustomer!Upsella Perk!CTA on aSuperGLUEproduct!PromoteourReferralProgram!Educateyourcustomer onan appfeature!Read andUnderstoodthe MidweekExperienceUpdate!Achieve anAvg. HoldTime of <4Mins!Achieve anAvg. ACWTime of <2Mins!Initiate a NeoInvestConversation!Completeyour To-DoList inLighthouse!Pass theWeeklyLH Quiz!Use theAuthenticationButton!Save anaccount!Summarizeyour actionstaken backto yourcustomer!Achieve anCAHT of <11Mins orACHT of <15Mins!PromoteourRewards!Initiate aMortgageConversation!Talk aboutour newHISA to acustomer!Send a GMBSurvey(whenappropriate!)Score 22 orhigher onyour QA forthe week!Talk aboutBay Dayswith aCustomer!Speak to theBENEFITSof a SuperGLUEproduct!Read andUnderstoodthe WeekendExperienceWrap-Up!Turn anupsetcustomerinto a happyone!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask 2 rapport-building questions to a single customer!
  2. Upsell a Perk!
  3. CTA on a Super GLUE product!
  4. Promote our Referral Program!
  5. Educate your customer on an app feature!
  6. Read and Understood the Midweek Experience Update!
  7. Achieve an Avg. Hold Time of <4 Mins!
  8. Achieve an Avg. ACW Time of <2 Mins!
  9. Initiate a Neo Invest Conversation!
  10. Complete your To-Do List in Lighthouse!
  11. Pass the Weekly LH Quiz!
  12. Use the Authentication Button!
  13. Save an account!
  14. Summarize your actions taken back to your customer!
  15. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  16. Promote our Rewards!
  17. Initiate a Mortgage Conversation!
  18. Talk about our new HISA to a customer!
  19. Send a GMB Survey (when appropriate!)
  20. Score 22 or higher on your QA for the week!
  21. Talk about Bay Days with a Customer!
  22. Speak to the BENEFITS of a Super GLUE product!
  23. Read and Understood the Weekend Experience Wrap-Up!
  24. Turn an upset customer into a happy one!