Talk aboutour newHISA to acustomer!Achieve anAvg. ACWTime of <2Mins!Completeyour To-DoList inLighthouse!Educateyourcustomer onan appfeature!PromoteourReferralProgram!Ask 2 rapport-buildingquestions to asinglecustomer!Save anaccount!Achieve anCAHT of <11Mins orACHT of <15Mins!Score 22 orhigher onyour QA forthe week!Summarizeyour actionstaken backto yourcustomer!Upsella Perk!Initiate a NeoInvestConversation!PromoteourRewards!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <4Mins!Talk aboutBay Dayswith aCustomer!CTA on aSuperGLUEproduct!Speak to theBENEFITSof a SuperGLUEproduct!Read andUnderstoodthe MidweekExperienceUpdate!Initiate aMortgageConversation!Turn anupsetcustomerinto a happyone!Send a GMBSurvey(whenappropriate!)Use theAuthenticationButton!Pass theWeeklyLH Quiz!Talk aboutour newHISA to acustomer!Achieve anAvg. ACWTime of <2Mins!Completeyour To-DoList inLighthouse!Educateyourcustomer onan appfeature!PromoteourReferralProgram!Ask 2 rapport-buildingquestions to asinglecustomer!Save anaccount!Achieve anCAHT of <11Mins orACHT of <15Mins!Score 22 orhigher onyour QA forthe week!Summarizeyour actionstaken backto yourcustomer!Upsella Perk!Initiate a NeoInvestConversation!PromoteourRewards!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <4Mins!Talk aboutBay Dayswith aCustomer!CTA on aSuperGLUEproduct!Speak to theBENEFITSof a SuperGLUEproduct!Read andUnderstoodthe MidweekExperienceUpdate!Initiate aMortgageConversation!Turn anupsetcustomerinto a happyone!Send a GMBSurvey(whenappropriate!)Use theAuthenticationButton!Pass theWeeklyLH Quiz!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk about our new HISA to a customer!
  2. Achieve an Avg. ACW Time of <2 Mins!
  3. Complete your To-Do List in Lighthouse!
  4. Educate your customer on an app feature!
  5. Promote our Referral Program!
  6. Ask 2 rapport-building questions to a single customer!
  7. Save an account!
  8. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  9. Score 22 or higher on your QA for the week!
  10. Summarize your actions taken back to your customer!
  11. Upsell a Perk!
  12. Initiate a Neo Invest Conversation!
  13. Promote our Rewards!
  14. Read and Understood the Weekend Experience Wrap-Up!
  15. Achieve an Avg. Hold Time of <4 Mins!
  16. Talk about Bay Days with a Customer!
  17. CTA on a Super GLUE product!
  18. Speak to the BENEFITS of a Super GLUE product!
  19. Read and Understood the Midweek Experience Update!
  20. Initiate a Mortgage Conversation!
  21. Turn an upset customer into a happy one!
  22. Send a GMB Survey (when appropriate!)
  23. Use the Authentication Button!
  24. Pass the Weekly LH Quiz!