Talk aboutour newHISA to acustomer!Send a GMBSurvey(whenappropriate!)Summarizeyour actionstaken backto yourcustomer!Score 22 orhigher onyour QA forthe week!PromoteourRewards!Pass theWeeklyLH Quiz!Speak to theBENEFITSof a SuperGLUEproduct!PromoteourReferralProgram!Achieve anAvg. HoldTime of <4Mins!Achieve anCAHT of <11Mins orACHT of <15Mins!Save anaccount!Initiate a NeoInvestConversation!Achieve anAvg. ACWTime of <2Mins!Completeyour To-DoList inLighthouse!Educateyourcustomer onan appfeature!Turn anupsetcustomerinto a happyone!Ask 2 rapport-buildingquestions to asinglecustomer!Use theAuthenticationButton!Read andUnderstoodthe WeekendExperienceWrap-Up!Initiate aMortgageConversation!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Talk aboutBay Dayswith aCustomer!CTA on aSuperGLUEproduct!Talk aboutour newHISA to acustomer!Send a GMBSurvey(whenappropriate!)Summarizeyour actionstaken backto yourcustomer!Score 22 orhigher onyour QA forthe week!PromoteourRewards!Pass theWeeklyLH Quiz!Speak to theBENEFITSof a SuperGLUEproduct!PromoteourReferralProgram!Achieve anAvg. HoldTime of <4Mins!Achieve anCAHT of <11Mins orACHT of <15Mins!Save anaccount!Initiate a NeoInvestConversation!Achieve anAvg. ACWTime of <2Mins!Completeyour To-DoList inLighthouse!Educateyourcustomer onan appfeature!Turn anupsetcustomerinto a happyone!Ask 2 rapport-buildingquestions to asinglecustomer!Use theAuthenticationButton!Read andUnderstoodthe WeekendExperienceWrap-Up!Initiate aMortgageConversation!Read andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Talk aboutBay Dayswith aCustomer!CTA on aSuperGLUEproduct!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk about our new HISA to a customer!
  2. Send a GMB Survey (when appropriate!)
  3. Summarize your actions taken back to your customer!
  4. Score 22 or higher on your QA for the week!
  5. Promote our Rewards!
  6. Pass the Weekly LH Quiz!
  7. Speak to the BENEFITS of a Super GLUE product!
  8. Promote our Referral Program!
  9. Achieve an Avg. Hold Time of <4 Mins!
  10. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  11. Save an account!
  12. Initiate a Neo Invest Conversation!
  13. Achieve an Avg. ACW Time of <2 Mins!
  14. Complete your To-Do List in Lighthouse!
  15. Educate your customer on an app feature!
  16. Turn an upset customer into a happy one!
  17. Ask 2 rapport-building questions to a single customer!
  18. Use the Authentication Button!
  19. Read and Understood the Weekend Experience Wrap-Up!
  20. Initiate a Mortgage Conversation!
  21. Read and Understood the Midweek Experience Update!
  22. Upsell a Perk!
  23. Talk about Bay Days with a Customer!
  24. CTA on a Super GLUE product!