Turn anupsetcustomerinto a happyone!Read andUnderstoodthe WeekendExperienceWrap-Up!Completeyour To-DoList inLighthouse!CTA on aSuperGLUEproduct!Achieve anAvg. HoldTime of <4Mins!Pass theWeeklyLH Quiz!Summarizeyour actionstaken backto yourcustomer!PromoteourReferralProgram!Initiate aMortgageConversation!Speak to theBENEFITSof a SuperGLUEproduct!Use theAuthenticationButton!Save anaccount!Achieve anAvg. ACWTime of <2Mins!Talk aboutour newHISA to acustomer!Score 22 orhigher onyour QA forthe week!Educateyourcustomer onan appfeature!PromoteourRewards!Upsella Perk!Achieve anCAHT of <11Mins orACHT of <15Mins!Talk aboutBay Dayswith aCustomer!Initiate a NeoInvestConversation!Ask 2 rapport-buildingquestions to asinglecustomer!Read andUnderstoodthe MidweekExperienceUpdate!Send a GMBSurvey(whenappropriate!)Turn anupsetcustomerinto a happyone!Read andUnderstoodthe WeekendExperienceWrap-Up!Completeyour To-DoList inLighthouse!CTA on aSuperGLUEproduct!Achieve anAvg. HoldTime of <4Mins!Pass theWeeklyLH Quiz!Summarizeyour actionstaken backto yourcustomer!PromoteourReferralProgram!Initiate aMortgageConversation!Speak to theBENEFITSof a SuperGLUEproduct!Use theAuthenticationButton!Save anaccount!Achieve anAvg. ACWTime of <2Mins!Talk aboutour newHISA to acustomer!Score 22 orhigher onyour QA forthe week!Educateyourcustomer onan appfeature!PromoteourRewards!Upsella Perk!Achieve anCAHT of <11Mins orACHT of <15Mins!Talk aboutBay Dayswith aCustomer!Initiate a NeoInvestConversation!Ask 2 rapport-buildingquestions to asinglecustomer!Read andUnderstoodthe MidweekExperienceUpdate!Send a GMBSurvey(whenappropriate!)

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn an upset customer into a happy one!
  2. Read and Understood the Weekend Experience Wrap-Up!
  3. Complete your To-Do List in Lighthouse!
  4. CTA on a Super GLUE product!
  5. Achieve an Avg. Hold Time of <4 Mins!
  6. Pass the Weekly LH Quiz!
  7. Summarize your actions taken back to your customer!
  8. Promote our Referral Program!
  9. Initiate a Mortgage Conversation!
  10. Speak to the BENEFITS of a Super GLUE product!
  11. Use the Authentication Button!
  12. Save an account!
  13. Achieve an Avg. ACW Time of <2 Mins!
  14. Talk about our new HISA to a customer!
  15. Score 22 or higher on your QA for the week!
  16. Educate your customer on an app feature!
  17. Promote our Rewards!
  18. Upsell a Perk!
  19. Achieve an CAHT of <11 Mins or ACHT of <15 Mins!
  20. Talk about Bay Days with a Customer!
  21. Initiate a Neo Invest Conversation!
  22. Ask 2 rapport-building questions to a single customer!
  23. Read and Understood the Midweek Experience Update!
  24. Send a GMB Survey (when appropriate!)